Regional Manager Northern Ireland Padraig Mason West Scotland John Robertson East Scotland Paul Quilietti North East England Jeff Pogson & Michael Paul Hobbs Andrew Betney Gary Marshall South Yorkshire/ North Yorkshire Grace Wager Bearsden & Milngavie Cumbernauld & Monklands Dumbarton Greater Glasgow Perth Edinburgh Falkirk & Livingston Glenrothes & Kirkcaldy Lothian Darlington S County Durham & N Yorks Teesside (Redcar & Cleveland) Teesside (Hartlepool & Stockton-on-Tees) Greater Manchester North/South Macclesfield & Wilmslow Stockport Bolton North Cheshire Wirral Blackpool St Helens & Knowsley Lancaster & Morecambe Doncaster Wakefield Build All civils & operational related issues Franchise Area Belfast Inverclyde Paisley & Renfrew Motherwell Stirling NW Glasgow & Clydebank Dundee (Kilmarnock north, south & east Ayrshire) Dunfermline Contact Details 07836 516351 Padraig.Mason@virginmedia.co.uk 07985 807248 john.robertson@virginmedia.co.uk 07984 806898 Paul.Quilietti@virginmedia.co.uk Tyneside ( Newcastle & Gateshead) 07985807209 Wearside jeff.pogson@virginmedia.co.uk Carlisle city 07815703531 michael.birmingham@virginmedia.co.uk Bury & Rochdale Oldham & Tameside 07985 806528 Wigan paul.hobbs@virginmedia.co.uk East Lancashire Southport 07817011754 Andrew.Betney@virginmedia.co.uk Central Lancashire Liverpool 07976862546 Sefton gary.marshall@virginmedia.co.uk Rotherham City of York Grace.wager@virginmedia.co.uk Sheffield 07773063260 West Yorkshire Richard Turner Huddersfield & Dewsbury /Leeds richard.turner@virginmedia.co.uk 07985 807243 Regional Manager Franchise Area Contact Details East Midlands Mark Bettaney Chesterfield Grantham Burton Upon Trent Vale of Belvoir Grimsby & Cleethorpes Halifax & Brighouse Harrogate Bassetlaw Lincs & Humberside Nottingham Ravenshead Derby Tamworth 07973 246511 mark.bettaney@virginmedia.co.uk West Midlands Jason Brimfield Midlands Mark Hawthorne & Solihull Nuneaton Stratford & Warwick Worcester & Redditch Black Country Daventry Lichfield Coventry Leicester Hinckley Lincoln Loughborough Mansfield Rugby Stafford Stoke-on-Trent Telford NE Northants Melton Mowbray Northampton Newark 07985 807354 jason.brimfield@virginmedia.co.uk 07811 261037 mark.hawthorne@virginmedia.co.uk
Northern Home Counties & East Anglia Anthony McGrath David Robb Darrell Bennett Johnhenry Williamson Aylesbury & Chiltern Broxbourne & East Herts Cambridge Central Herts Great Yarmouth & Lowestoft Harlow & Bishops Stortford Ipswich & Colchester Luton & South Beds Milton Keynes Barking and Dagenham Barnet Enfield Barnet Havering Brent Camden Ealing Hammersmith and Fulham Merton Richmond upon Thames Westminster Bexley Bromley Croydon Southwark North Bedfordshire North Thames Estuary 07787 152753 Norwich anthony.mcgrath@virginmedia.co.uk Peterborough Southern East Anglia South Herts & Watford West Herts Fenland Islington Redbridge Waltham Forest Haringay Hackney Harrow Hillingdon Hounslow Kensington & Chelsea Kingston Upon Thames Sutton Wandsworth Greenwich Lambeth Lewisham Tower Hamlets 07816 160204 david.robb@virginmedia.co.uk 0792938194 darrell.bennett@virginmedia.co.uk 07989 075737 Johnhenry.Williamson@virginmedia.co.uk South East Lee McCloskey Wales Andy Shaw Brighton Crawley Horley & Gatwick Dartford & Swanley Eastbourne & Hastings East Sussex North & North East Surrey Kent Maidstone Rhondda Cynon Taff Newport Caerphilly Swansea Carmarthenshire Bridgend Neath Port Talbot Vale of Glamorgan Cardiff 07773196982 Andrew.Shaw6@virginmedia.co.uk Regional Manager Franchise Area Contact Details South Coast Simon Clarke South West Mark Comer Andover Bournemouth Christchurch Dorset Newbury Portmouth Solent Thames Valley Bath North & East Somerset Avon Cheltenham & Gloucester South Devon Swindon Torbay Margate Peacehaven Sittingbourne South Thames Estuary Surrey Tunbridge West Kent Bognor Chichester Hampshire Poole Sailsbury Southampton & Eastleigh West Sussex Bristol Cornwall North Somerset South Gloucester Taunton & Bridgewater Wiltshire 07814 718662 Lee.McCloskey@virginmedia.co.uk 07909535659 simon.clarke@virginmedia.co.uk Mark.Comer@virginmedia.co.uk 07805692857
Quality & Compliance Senior Contact Virgin Media Address Phone / Fax Email Unit 4 Shawfield road Steve Linacre-National Quality & Compliance North East S71 3HS 07580 338030 steve.linacre@virginmedia.co.uk Liverpool -Century Neil Swift National Quality & Compliance North West Building Tower 07815 440880 Neil.Swift@virginmedia.co.uk Street/Summers Rd Beechcroft Dennis Wilson-National Quality & Compliance Midlands Southgate Park Bakewell Road Peterborough 07890534858 dennis.wilson@virginmedia.co.uk PE2 6YS Building 300 Andy Pryor-National Quality & Compliance South Wharfedale Road Wokingham 07974223016 Andy.Pryor@virginmedia.co.uk RG41 5TZ Networks Reporting damage to our network; duct cut-outs / requests for temporary move of our apparatus to facilitate a third party s repair Escalations Chris Scott Claims Team Claims and litigation work to recover the cost of repair to our network due to 3rd party damage. Escalations Justine Gould Defence Team Claims and Litigation work to defend VM against claims of utility damages and personal injury claims Escalations Eleni Burnell Diversionary Works Escalations - Christopher Doran Head of New Build Peter Sykes Eagle Court 3 Coventry Road, Hatchford Way Claims Department Claims Department Claims Diversionary Works 1 Dove Wynd 0800 408 0088 Strathclyde Business Park Option 1 Bellshill ML4 3AL 3703901449 New Build Administration 0870 888 3113 07816270958 Claims Team 0333 000 5100 07580 338003 07970109715 Virgin Media (Concord) House 0800 408 0088 Wythenshawe Option 2 Manchester M22 0EY 07581621852 rechargeableworksmailbox@virginmedia.co.uk Vm.damages@virginmedia.co.uk Claims@virginmedia.co.uk Justine.Gould@virginmedia.co.uk Defence@virginmedia.co.uk Eleni.burnell@virginmedia.co.uk divworks@virginmedia.co.uk christopher.doran@virginmedia.co.uk newdevelopments@virginmedia.co.uk Peter.Sykes@virginmedia.co.uk
Invoices* * Please send all final (not draft) invoices either by post or email. If emailing, please send invoices in PDF format, one PDF per invoice including any back up information. Please note that this is an unmanned email address that auto-processes PDF documents on to our billing system. Queries or draft invoices sent to this address will not be received. Invoices Virgin Media Ltd PO BOX 574 0845 149 0845 (option 1) Northwich CW9 9FZ Please note that any invoices that are sent to alternative addresses will be delayed in receiving payment; therefore please ensure that all of your records are updated accordingly. invoices@virginmedia.co.uk Invoicing Queries & Reminders* Queries relating to invoices not listed under street works invoices below. P2P Customer Relations Nigel Myers HOD Statutory & Street Works Street Works UK Street works Legislation & issues requiring escalation Street & road works policy Michael Nash National Statutory & Street Works Manager Street works Legislation & issues Street Works performance Invoicing queries Finance Shared Service Centre Communications House Units 1-12 Mayfair Business Park Street Works Team (UK) Statutory & Street Works Unit 4 Shawfield Road Carlton Industrial Estate S71 3HS Eagle Court 3 0845 149 0845 (opt 1, opt 1) 07985 806568 nigel.myers@virginmedia.co.uk 07870514618 vm-p2p@mailgb.custhelp.com Please note that once a query has been raised a query number will be sent back via email. Follow up mails must include this query number and sent from the same email for the query to be passed on. michael.nash@virginmedia.co.uk Sample Inspection, Section 74 and FPN queries Escalations Amanda Beech Streetworks Team Manager 0870 888 3117 vmsection74s@virginmedia.co.uk vmfpnenquiries@virginmedia.co.uk Street Works Invoices - Liability queries Defects Sample Inspections FPNs Permit Charges Lane Rental Charges Section 74 charges Escalations Streetworks Streetworks EToN System Issues / Section 58 notices Escalations Amanda Beech Streetworks Team Manager Core Reports Please send all completed core reports to the dedicated email 0870 888 3117 Option 4 0870 888 3117 Option 2 nrswa.invoicing@virginmedia.co.uk amanda.beech@virginmedia.co.uk VMCorereports@virginmedia.co.uk
Plant Enquiries Stopping Up Orders Street Works Licence Applications (Northern Ireland only) Escalations - Ryan Hudson Section 81/140/41s Graffiti etc. Pest control Escalations - Baldish Kaur or Deryck Thompson Plant Enquiries National Plant Enquiries Eagle 3 Coventry Road West Midlands 0870 888 3116 Option 2 0345 454 1111 S81 Maintenance of Apparatus (Including Exposed Residential Installation Cables) 0333 000 5925 Option 3 07891821793 07985 803 328 EMERGENCY OUT OF HOURS plant.enquiries.team@virginmedia.co.uk ryan.hudson@virginmedia.co.uk NetworkAssetSupportEscalations@virginmedia.co.uk. baldish.kaur@virginmedia.co.uk deryck.thompson@virginmedia.co.uk Local Authority contact for Emergency Repairs after 4:30pm Monday Friday or weekend 0800 694 1122 (Option 7) PROJECT LIGHTNING HELP DESK Local resident queries relating to Broadband expansion in their community. Operating hours: 8am to 8pm, Monday to Friday and Saturdays 8am to 6pm. (Free to dial) 0333 000 5925