Printing sponsored by 83rd Annual Meeting 2019 Annual Meeting Moody Gardens Resort & Spa Galveston, Texas March 10th - 13th, 2019 PROGRAM
Resort Diagram 83rd Annual Meeting & Conference March 10TH - 13TH, 2019 RESORT ENTRANCE 1
Chairman s Greeting & Table of Contents Greetings! Dear Trailways Owner-Operators & Affiliated Partners, We re delighted to invite you to the great state of Texas for the 2019 Annual Trailways Meeting! Jonathan Berzas Trailways Chairman Fullington Trailways, PA We have lots of great networking events, educational sessions, inspiring guest speakers and outstanding social activities for everyone. It is our 83rd annual meeting and we are glad that you are here! Galveston may surprise you. It offers a charming historic district, a busy wharf and a cruise port. The Moody Gardens Resort, the Galveston CVB and the Mayor and City of Galveston welcome you! This is the first time Trailways has met in Galveston which was founded in 1839 and named for Bernardo de Gálvez y Madrid, Count of Gálvez. Enjoy your visit! 2019 Texas Annual Meeting Important Schedule Highlights! Events are open to ALL Registrants, unless otherwise noted. See next pages for the full Schedule. Sunday, March 10 - Executive & Board-Only Meetings: The Executive Committee meets (morning) followed by the board-only meetings and activities. There are no other general member events. Monday, March 11 - The Outdoor Activities Take Place: Annual Golf Outing or Galveston Tour & Lunch (optional). Afternoon Open House. Tuesday, March 12: The Opening General Breakfast with Exhibitor Introductions; General Sessions; Outdoor Lunch with Buses & Equipment; afternoon InfoMotion and evening Opening Reception-Costume Party. ( Rhinestone Cowboy Theme). Wednesday, March 13: The General Breakfast, Sessions and Annual Member Meeting with Roll Call; Spirit Awards Luncheon; Afternoon Indoor Exhibitor Tradeshow; Closing Dinner Gala (Great Gatsby Theme) with Safety Awards and Driver of the Year Awards followed by dessert party. Table of Contents Moody Gardens Resort Map... 1 Chairman s Greetings... 2 Schedule...3-5 2019 Sponsors...Back Indoor Tradeshow Map & Table Listings...Insert 2
Schedule (ALL)* = All registrants invited Event sponsors are listed in red Color dots on Operator name tags are for Regional Meetings: Red (East), Yellow (West), Blue (Central) Sunday, March 10 10:00am - 6:00pm Registration desk open Moody Ballroom Foyer 8:00am - 12:00pm Executive committee breakfast & meeting 9th Floor Boardroom 12:30pm - 4:30pm *Grech Board of Directors lunch & meeting 9th Floor Boardroom 6:00pm - 9:00pm *Lancer / TIB Board of Directors activities 9th Floor Shearn s Lounge and Viewfinder Terrace Monday, March 11 7:45am - 9:30am To-Go Coffee for golfers & tour participants (ALL*) Hotel Lobby 8:00am - 10:00am / 2:00pm - 4:00pm Registration desk open Moody Ballroom Foyer 8:00am Van departs Hotel Lobby to Golf Outing Breakfast 9:00am *Amaya Shotgun start (ALL*) *Budget Truck & Auto and Team Coach Imaging Moody Gardens Golf Course 9:30am *Alliance Bus Bus departure for Offsite Sightseeing Tour & Lunch (ALL*) Hotel Lobby / Galveston Island & Historic District 2:00pm Golfers return (approx) 3:00pm Sightseeing Tour returns (approx) 3:00pm - 4:00pm Box Check (Exhibitors) Ivy I 4:00pm - 5:00pm Speaker practice 4:00pm - 6:00pm *Irizar Open House reception for all Registrants (ALL*) 9th Floor Shearn s Lounge and Viewfinder Terrace Enjoy the first evening of daylight savings time! We ll be serving heavy hors d oeuvres and beer, wine & cocktails will be available. Lively piano entertainment is from Shearn s own, Steve Newsom. Enjoy the sunset views of Galveston Bay and the fascinating pyramids at Moody Gardens while you see new and old friends in the Trailways family! 9:00pm - 11:00pm Late Night desserts & billiards (ALL*) Garden Cay - Off Lobby Enjoy the relaxing fireplace or play billiards. Tuesday, March 12 7:30am - 12:00pm / 1:00pm - 3:00pm Registration desk open Moody Ballroom Foyer 7:30am - 10:00am Outdoor exhibit vehicle final set-up Central Parking Lot (hotel pool exit) 12:00pm - 3:00pm Outdoor Exhibit vehicle set-up I Central Parking Lot (hotel pool exit) 3
Schedule 83rd Annual Meeting & Conference Panel #2: ELD s (FMCSA & Lancer) 8:00am - 10:45am *National Interstate Opening Breakfast & Meetings (ALL)* Plated full hot breakfast. 8:15am - 8:30am Opening Ceremony Jonathan Berzas - Conference Overview, Introduction of Mayor & Galveston CVB & VIPs at Trailways Conference. Mayor of Galveston & Galveston CVB - Remarks / Welcome to Galveston! 8:30am - 8:40am All Exhibitors introduced by Trailways Affiliates please proceed to front of room when your company name is announced. 8:45am - 9:45am General Session I (ALL*) J. Berzas - Introduction of Sponsor, Michelle A. Wiltgen, Assistant Vice President, National Marketing Manager, National Interstate Curtis Riggs, VIA Trailways, CA - Introduction of Panel #1: Marketing, SEO Ed Ruff, ACS Creative, Fairfax, VA - Fine Tune Your Web Site for Optimal Performance Get the most mileage out of your web presence. Mark Kennedy, SEO/M, Philadelphia, PA - Google Campaigns That Work & SEO Trends 9:15am - 9:45am Trailways Customer Service Modules Update Introduction of Customer Service/Driver Training Modules update by Sheri Bankston, Alliance Safety Council Sheri Bankston, Alliance Safety Council 9:45am Break 10:00am - 10:40am General Session II (ALL*) Jonathan Berzas - Introduction of Panel #2: How to Manage ELDs and to Cut Loses Danielle Smith - FMCSA Bob Crescenzo - Lancer Insurance Hear updates on the ELD program from Danielle Smith who has been with FMCSA for nearly 30 years and Bob Crescenzo, of Lancer Insurance, an industry expert and proponent of accident prevention. 10:45am - 12:00pm Preferred Partners I & Operators only (See list at Registration Desk) Products and Services 12:00pm - 2:15pm *ABC *Detroit & REI *Allison Outdoor vehicle luncheon: Carnival of Coaches with music, buffet and prizes. (ALL*) Central Parking Lot (hotel pool exit) Step aboard our visiting motor coaches and buses and see all the impressive equipment on display. Enjoy an outdoor carnival-style buffet in the south Texas sunshine, along with music and prizes. 2:30pm - 3:45pm Preferred Partners II & Operators only (See list at Registration Desk) Manufacturers 4:00pm - 5:45pm *De Leo InfoMotion speed dating (ALL*) - Operators sit while Exhibitors rotate every 5 minutes. Moody II Ballroom 7:00pm - 9:30pm *Prevost Presents Patsy Cline & Friends Opening Reception - Rhinestone Cowboy Country & Western Night / Costume Party Ed Ruff Mark Kennedy 4
Schedule (ALL)* = All registrants invited Event sponsors are listed in red Color dots on Operator name tags are for Regional Meetings: Red (East), Yellow (West), Blue (Central) Tuesday, March 12 continued Special live entertainment featuring Branson star from the American Theater, C.J. Newsom, and six-time Comedian of the Year and television s Hee Haw star, Terry Sanders. They will teach western line dance steps and prizes will be awarded for best costumes. Also, Marcel Lanoux with Nightshift Sounds will DJ (from our Disco party last year). 9:30pm - 11:00pm Exhibitor Set up #1 Moody Ballroom II Boxes will be at your assigned table see program insert. 8:15am - 8:40am Trailways Owner s meeting (Affiliated Partners are welcome to stay, but are not required). Moody I 8:45am - 9:10am General Session (ALL*) Guest Speaker #1: Louise Reese, Vice President, Business Initiatives and Partnerships Transportation Management Services (TMS). Learn about TMS s Hurricane Evacuation Preferred Partner program for companies who sign an On Demand contract for the provision of vehicles for hurricane evacuation services, as well as hear a brief overview on TMS s regular event RFP process. 9:10am Stretch break 9:20am - 9:30am Guest Speaker #2: Allison Brown - Associate, Labor & Employment Law Expert Littler, Pittsburgh, PA (ALL*) Special Tuesday night entertainment, Patsy Cline & Friends Wednesday, March 13 6:30am - 8:00am Exhibitor Set up #2 (final) Moody II Ballroom Boxes will be at your assigned table see program insert. 8:00am - 12:00pm Registration desk open Moody Ballroom Foyer Discussion and solutions concerning labor and employment law. Ms. Brown frequently counsels employers on hiring, discipline and termination, as well as conducting workplace investigations. Littler focuses on litigation avoidance overall. 9:30am - 10:10am General Session (ALL*) Moody I Jim McCann, Professional Services Group - Spader Business Management Are You Working Harder and Making Less? Learn how to Make More Are your expenses on the rise? Are your customers expecting more from you? Are you finding your company is busier than ever and not making as much Net Income as in the past? There are a lot of factors beyond our control that cause these things and we all need to focus on what we can control. Learn how to use a Financial Scorecard and make the correct adjustments in your business. 8:00am - 9:30am *Grech Motors Breakfast & Meetings / Wear Red Day (ALL) Moody I - Hotel Ballroom Patrick Dean - Introduction of sponsor A.J. Thurber with Grech. Louise Reece Allison Brown Jim McCann 5
Schedule 83rd Annual Meeting & Conference Moody II Ballroom 10:15am Break and Regional Meetings All Operator-Members only Follow leaders to regional meetings please! Red, Yellow, Blue (see below). 10:15am - 11:15am Regional breakouts (Trailways operators only) #1 East (red) - Eastern Region Meeting (Marcia Milton) North Hall B #2 West (yellow) - 1 Western Region (Curtis Riggs) Floral Hall A #3 Central (blue) - 2 Central Regional Meeting (Ron Moore) Floral Hall A 10:30am - 11:15am All Exhibitors - Meeting with Trailways leadership Discussion on helping each other grow. Ivy II 11:15am Break Showcase event with all exhibitors and operators, food and drink. Come ready to learn and network. 6:30pm - 7:30pm *Littler Gala Reception Great Gatsby theme (ALL*) Moody Foyer Step back in time to the roaring 20s, with hosted cocktails and passed hors d oeuvres. 7:30pm - 9:30pm *MCI Gala Dinner Great Gatsby Gourmet plated dinner & wine, music Safety Awards Presentation Outstanding Trailways Driver of the Year Awards *Lancer 9:30pm - 10:30pm After-dinner Dessert party (ALL*) Moody Foyer Continue the elegant evening at the dessert reception afterwards with the jazzy piano sounds of Jesse Hill. 11:30am - 12:25pm Topical Workshops (Concurrent - Pick 1) (ALL*) See you in Orlando, March 1-4, 2020! #1 Yield Management with Distinctive Systems - Learn about the interface with Trailways charter lead system. Floral A1 #2 ELD s/fmcsa Discussion II Floral A2 #3 DoD/DTMO Military Bus Program Discussion Follow up Hall B North 12:30pm - 1:45pm *Bridgestone General Luncheon & Spirit Awards (ALL*) Annual luncheon with awards to recognize fellow Trailways members and Affiliated Partners for outstanding service to the organization in 2018. You never know who s name you may hear! 2:00pm - 5:00pm Indoor Exhibitor Tradeshow (ALL*) 6
Thank you to our 2019 Sponsors! Opening Reception Gala Dinner Outdoor Lunch Luncheon & Flowers Breakfast Outdoor Lunch Golf Outing Board Events Driver of the Year Awards Golf Outing Co-Sponsor Board Lunch & Annual Meeting Breakfast Gala Reception Conference Bags Info Motion Badges Sightseeing Tour Program Printing Open House Banners Pocket Schedule Signage Hotel Key Cards See you in Orlando on March 1-4, 2020!