OUR BUSINESS Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 11 years has become one of the fastest growing airlines in the history of commercial aviation. This airline has received a range of awards that reflect its position as one of the world s leading premium airline brands, including World s Leading Airline at the World Travel Awards for five consecutive years. Its main business is the international air transportation of passengers. Etihad Airways also operates Etihad Cargo, Etihad Holidays and Etihad Airport Services, as well as managing a global loyalty program and other aviation and non-aviation related businesses. Q3 2014 AND 2013 COMPARISION Key Indicator Q3 2014 Q3 2013 Variance Total revenue (US$ B) 1.8 1.4 +29% Partnership revenue (US$ M) 352 245 +44% Passengers (M) 3.9 3.0 +30% ETIHAD AIRWAYS REVENUE INCREASES 29 PER CENT IN Q3 2014 Etihad Airways has reported total revenues of US$1.8 billion for the third quarter of 2014, an impressive increase of 29 per cent year-on-year, achieved on the back of accelerated passenger and cargo growth during the summer. A total of 3.9 million passengers travelled with Etihad Airways between July and September this year, 30 per cent more than the three million passengers from the same period in 2013. Etihad Cargo also outperformed the global market, carrying 144,498 tonnes of freight and mail during the third quarter, a year-on-year increase of nine per cent, on only one per cent capacity growth. The growth in passenger demand and revenue during the three month period once again outstripped the airline s capacity intake, highlighting the strength of its long-term growth strategy. Etihad Airways remains on track to achieve its strongest ever annual results, having carried 10.5 million passengers and almost 415,000 tonnes of cargo between January and September 2014. Organic growth was supported by codeshare and equity alliance partnerships in the third quarter of 2014, delivering an estimated 1.1 million passengers onto Etihad Airways flights (+41 per cent year-on-year) and contributing revenue of US$352 million, which represented 27 per cent of the airline s passenger revenue. OUR LATEST AWARDS 2014 Gulf Business Industry Awards: Aviation & Transport Company of the Year 2014 TTG Travel Awards: Airline of the Year 13th Annual China Travel & Meeting Industry Awards: Airline of the Year - First Class 2014 Frequent Business Traveler Awards: Best Business Class Lounge 2014 World Travel Awards Middle East: Middle East s Leading Airline Middle East s Leading Airline - First Class Middle East s Leading Cabin Crew 2014 Business Traveller Middle East Awards: Best Economy Class Best Frequent Flyer Program 2014 Destaque Awards, Brazil: Best Airline in the World Best International Airline 2014 Air Transport World - Industry Achievement Awards: Airline Market Leadership 2013 World Travel Awards: World s Leading Airline World s Leading First Class World s Leading Airline Cabin Crew Available seat kilometres (ASKs B) 22.0 19.0 +16% Cargo tonnage (Tonnes) 144,498 132,448 +9% 1
HIGHLIGHTS (August September 2014) Q2 financial results show continued improvement, driven by US carriers But worldwide airline share prices fell 4 per cent in September, reflecting investor concerns over weak economic data in some regions and the spread of the Ebola virus Jet fuel prices eased further in September as increased supply and a fragile demand outlook pushed crude oil prices down to levels not seen since mid-2012 US passenger yields remain up on a year ago, but weakness continues in other regions Air travel volumes continue to expand strongly and the trend in air freight volumes remains positive, supported by improving conditions in Asia and the US, including a rebound in trade volumes Growth in available seats slowed further in August to an annualised rate of 3.5 per cent, below expansion in demand Passenger load factors rose on the back of strong expansion in volumes, but air freight load factors eroded some of the improvement in previous months with a 0.4 per cent fall in August compared to July YTD 2014 vs. YTD 2013 RPKs ASKs PLF FTK AFTK FLF Africa 0.9% 3.7% 68.4% 4.2% 2.2% 29.5% OUR BUSINESS - 2014 FLEET 120 100 105 89 80 70 60 64 53 57 40 37 42 20 22 2006 2007 2008 2009 2010 2011 2012 2013 0 120 110 100 102 80 86 79 81 69 60 59 43 50 40 20 2006 2007 2008 2009 2010 2011 2012 2013 0 DESTINATIONS (passenger and cargo) PASSENGERS (M) 12 11.5 10 10.3 10.5 8 8.3 7.1 6 6.0 6.3 4.6 4 2.8 2 2006 2007 2008 2009 2010 2011 2012 2013 0 80% 81% 75% 75% 78% 78% 76% 70% 74% 74% SEAT FACTOR (%) 65% 69% 60% 60% 55% 50% 45% 2006 2007 2008 2009 2010 2011 2012 2013 Asia Pacific 6.8% 7.7% 77.5% 5.2% 5.9% 54.7% Europe 6.1% 5.7% 81.2% 2.7% 2.9% 46.5% Latin America 6.5% 3.5% 79.7% 0.3% 0.3% 40.7% Middle East 12.2% 10.0% 80.1% 9.6% 8.5% 44.2% North America 2.7% 2.2% 84.5% 3.0% -0.2% 34.7% Total market 5.8% 5.6% 80.3% 4.5% 3.5% 45.0% RPK: Revenue-Passenger-Kilometers; ASK: Available-Seat-Kilometers; PLF: Passenger-Load-Factor; FTK: Freight-Tonne-Kilometers; AFTK: Available Freight Tonne Kilometers; FLF: Freight Load Factor; All Figures are expressed in % change Year on Year except PLF and FLF which are the load factors for the specific month. CARGO TONNAGE ( 000T) 487 415 368 310 263 219 194 175 121 2006 2007 2008 2009 2010 2011 2012 2013 500 400 300 200 100 0 REVENUE (US$ B) $ 6.1 4.8 5.0 4.1 3.0 2.5 2.3 1.6 0.8 2006 2007 2008 2009 2010 2011 2012 2013 8 7 6 5 4 3 2 1 0 2
OUR EQUITY PARTNERS 723 116M 623* *Combined unique destinations 146 23.2M 99 4.4M 49 % Etihad Airways has signed an agreement to invest 560 million in Alitalia, part of an overall 1,758 million package to reinvigorate the Italian flag carrier. The 560 million includes a 49 per cent shareholding in Alitalia for an investment of 387.5 million. Alongside this is 112.5 million to acquire a 75 per cent interest in Alitalia Loyalty Spa, which operates the airline s MilleMiglia frequent flier program, and the purchase of five pairs of slots at London s Heathrow Airport. 122 19.3M 63 4.5M 21.24 Etihad Airways currently holds a 21.24 per cent equity stake in Virgin Australia, in line with approvals from the Foreign Investment Review Board. The equity investment in Virgin Australia s domestic operations significantly strengthens the 10-year strategic partnership agreement signed by the two carriers in August 2010. 150 31.6M 122 3.6M Etihad Airways holds a 29.21 per cent stake in airberlin Europe s sixth largest airline and Germany s second biggest carrier, and is airberlin s single largest shareholder. Etihad Airways holds a 70 per cent stake in the topbonus frequent flyer program, the first step in the establishment of a global loyalty platform. airberlin holds the remaining 30 per cent. % % 29.21 12 0.5M 32 ** 33.3 % In November 2013, Etihad Airways announced it was acquiring a 33.3 per cent stake in Swiss carrier Darwin Airline. Subject to regulatory approval, the minority investment will enable a major expansion of Etihad Regional s operations, operated by Darwin Airline, and provide Etihad Airways with access to regional markets in Europe. 113 17.2M 72 N/A 24 % Etihad Airways acquired a 24 per cent equity stake in Jet Airways in November 2013, following full regulatory approval by the Indian government. The move paves the way for greater collaboration between the two airlines, which will deliver significant network and service benefits to passengers travelling to and from India over Etihad Airways hub in Abu Dhabi. 9 0.35M 6 ** In January 2012, Etihad Airways acquired a 40 per cent stake in Air Seychelles Ltd, as part of a strategic partnership which connects the Seychelles to Abu Dhabi and points beyond, to the GCC, Europe, Indian Subcontinent and Asia. The agreement, the first of its kind in Africa, includes a five-year management contract for Etihad Airways to support the implementation of strategic measures guiding Air Seychelles long-term commercial growth. 47 10.7M 80 N/A 40 % 4.99 Building on its initial investment in Aer Lingus in May 2012, Etihad Airways has increased its stake in the Irish national carrier to over four per cent. % 19 2.7M 39 ** 49 % Etihad Airways holds a 49 per cent equity stake in Air Serbia as part of a strategic partnership. The agreement includes a fiveyear management contract, a fleet of newer aircraft, and a new integrated network of international destinations, enabling greater access for business and leisure travellers to Serbia, and onwards to points throughout the Balkans and Europe. Air Serbia was launched as the national airline of the Republic of Serbia on 26 October 2013. OUR CODESHARE PARTNERS Codeshares and strategic partnerships have contributed US$352 million in Q3, 2014. Our codeshares give us a combined passenger and cargo network of nearly 500 destinations, and over 21,000 flights per week, more than any other Middle Eastern airline. Etihad Airways currently has 195 interline relationships and 47 codeshare partnerships in place with: Aegean Airlines Aer Lingus Air Astana airbaltic airberlin Air Canada Air Europa Air France Air Malta Air New Zealand AirSERBIA Air Seychelles Alitalia All Nippon Airways American Airlines Asiana Airlines Bangkok Airways Belavia (Belarusian Airlines) SN Brussels Airlines China Eastern Airlines Cyprus Airways Czech Airlines Darwin Airline (Etihad Regional) Flybe Garuda Indonesia Gol Linhas Aéreas Inteligentes Hainan Airlines Jet Airways JetBlue Airways Kenya Airways KLM Royal Dutch Airlines Korean Air Lines Malaysia Airlines Middle East Airlines NAS Air (flynas) Niki (flyniki) Philippine Airlines Royal Air Maroc Siberia Airlines (S7 Airlines) SNCF South African Airways SriLankan Airlines TAP Portugal Turkish Airlines Vietnam Airlines Virgin Australia 3
NEW LIVERY UNVEILED Etihad Airways has unveiled a new livery to be introduced across the entire fleet. Created by leading brand consultants Landor Associates in partnership with Etihad Airways, the livery incorporates Facets of Abu Dhabi, a visual concept inspired by traditional Emirati design patterns, the landscapes of the desert and the geometric shapes found in the modern architecture of Abu Dhabi. The livery was unveiled on Etihad Airways first A380 as it was rolled-out of the paint hangar at the Airbus Finkenwerder facility in Hamburg, Germany. This It was followed two days later by the roll-out of the first Boeing 787 Dreamliner in the new livery in Seattle in the USA. These aircraft will feature our next generation First, Business and Economy Class products, together with The Residence by Etihad, the world s first three-room private cabin, available only on the A380 aircraft. The entire Etihad Airways fleet of more than 100 aircraft, as well as those to be delivered, will be painted in the new livery during the next three years ensuring that the Facets of Abu Dhabi is seen across the world. 204 aircraft to arrive by 2025 OUR FLEET Etihad Airways fleet is one of the youngest in the world and, as at 30 September 2014, comprises 105 passenger and cargo aircraft: Aircraft type Current Fleet Aircraft arrivals 2014-2025 Airbus A320 family 29 34 Airbus A330 family 28 - Airbus A340 family 11 - Airbus A350-62 Airbus A380-10 Boeing 787-71 Boeing 777 family 27 25 Airbus 330-200F (Freighter) 4 1 Boeing 777-200F (Freighter) 3 1 Boeing 747-F (Freighter) 3 - Total 105 204 4
WORLDWIDE ROUTE NETWORK Europe Network Inverness Bergen Stavanger Aberdeen Oslo Gothenburg Stockholm Helsinki Glasgow Edinburgh Billund Copenhagen Belfast Newcastle Isle of Durham Mann Blackpool Hamburg Gdansk Dublin Manchester Shannon Birmingham Nottingham Amsterdam Berlin Warsaw Kerry Cork Cardiff Bristol London Stansted London Gatwick London Düsseldorf Newquay Exeter Southampton Brussels Nürnberg Bournemouth Prague Krakow Jersey Frankfurt Paris Stuttgart Kosice Munich Vienna Salzburg Budapest Geneva Zurich Graz Lugano Bordeaux Lyon Milan Venice Venice Belgrade Toulouse Bucharest Nice Marseille Sofia Porto Barcelona Rome Tirana Alexandroupolis Madrid Thessaloniki Kavala Istanbul Valencia Palma de Mallorca Kerkyra Kefallinia Ioannina Limnos Lisbon Mytilini Alicante Mykonos Athens Samos Faro Malaga Thira Kos Chania Rhodes Malta Irakleion Madeira Dakar Casablanca 9 Etihad Airways currently serves 111 destinations in 67 countries, including: Abu Dhabi, Ahmedabad, Algiers (17 June 2015), Almaty, Amman, Amsterdam, Astana, Athens, Baghdad, Bahrain, Baku (1 October 2015), Bangkok, Basrah, Beijing, Beirut, Belgrade, Bengaluru (Bangalore), Brisbane, Brussels, Cairo, Calicut, Casablanca, Chengdu, Chennai, Chicago, Cochin, Colombo, Dallas (3 December 2014), Damascus, Dammam, Dar es Salaam (1 December 2015), Delhi, Dhaka, Doha, Dublin, Düsseldorf, Edinburgh (8 June 2015), Entebbe (1 May 2015), Erbil, Frankfurt, Geneva, Ho Chi Minh City, Hong Kong (15 June 2015), Hyderabad, Islamabad, Istanbul, Jaipur, Jakarta, Jeddah, Johannesburg, Karachi, Kathmandu, Khartoum, Aalesund Bergen Stavanger Oslo Lappeenranta Turku Helsinki Stockholm- Tallin Arlanda St. Petersburg Kolkata (15 February 2015), Kuala Lumpur, Kuwait, Lagos, Lahore, Larnaca, London Heathrow, Los Angeles, Madrid (29 March 2015), Maldives, Manchester, Manila, Medina, Melbourne, Milan, Minsk, Moscow, Mumbai, Munich, Muscat, Nagoya, Nairobi, New York, Paris, Perth, Peshawar, Phuket, Riyadh, Rome, Sana a, São Paulo, Seoul, Seychelles, Shanghai, Singapore, Sydney, Tiblisi (2 October 2015), Tehran, Thiruvananthapuram, Tokyo, Toronto, Tripoli, Washington D.C., Yerevan and Zürich. The airline also operates cargo freighters to 12 freighter-only destinations that include: Chittagong, Djibouti, Dubai World Central, Eldoret, Guangzhou, Hanoi, Houston, Kabul, Miami, Quito, Sharjah and Viracopos. Fort McMurray Saskatoon Regina Vancouver Winnipeg Redmond Seattle Portland Ottawa Minneapolis Montreal La Crosse Grand RapidsToronto Eugene MadisonMilwaukee Rochester Syracuse Sioux City Dubuque Burlington Chicago Waterloo Buffalo Westchester Boston Reno Des Moines Toledo Detroit Moline Cleveland Hartford Sacramento Salt Lake City Omaha Bloomington Champaign Newark New York Indianapolis Harrisburg Pittsburgh NY - La Guardia San Francisco Oakland Kansas City Denver Louisville Columbus Philadelphia San Jose Saint Louis Covington Baltimore Fresno Las Vegas Evansville Lexington Washington, D.C. Monterey Tulsa NW Arkansas Nashville Santa Barbara Burbank Oklahoma Knoxville Albuquerque Memphis Raleigh (Durham) Los Angeles Little Rock Charlotte Douglas Long Beach Phoenix Huntsville Atlanta Orange County Dallas Charleston San Diego Tucson Savannah El Paso Austin Jacksonville San Antonio Houston New Orleans Orlando Tampa West Palm Beach Bradenton Fort Lauderdale Broome Derby Port Hedland Karratha Newman Paraburdoo Geraldton Kalgoorlie Perth Bussellton Ravensthorpe Esperance Albany Darwin Kununurra Australasia Network Cairns Townsville Mount Isa Proserpine Hamilton Island Moranbah Mackay Rockhampton Emerald Ayers Rock (Uluru) Gladstone Bundaberg Hervey Bay Sunshine Coast Brisbane Gold Coast Ballina Coffs Harbour Port Macquarie Mildura Newcastle Adelaide Sydney Canberra Albury Melbourne Launceston Hobart Fort Myers Quito Miami Christchurch Queenstown Dunedin Hamilton Rotorua Wellington Aguadilla Ponce Auckland Halifax San Juan Manaus St. Johns Foz Do Iguaçu Viracopos São Paulo Navegantes Florianopolis Porto Alegre Salvador Belo Horizonte Rio de Janeiro Maceió Sal Praia Goteborg Riga Edinburgh Billund Copenhagen Klaipeda Moscow Kazan Yekaterinburg Manchester Vilnius Hamburg Minsk Ufa Dublin Amsterdam Samara Berlin London Düsseldorf Astana Brussels Frankfurt Prague Paris Stuttgart Kos Munich Vienna Zurich Vienna Geneva Milan Belgrade Krasnodar Banja Luka Sapporo Sarajevo Almaty Barcelona Split Rome Dubrovnik TiblisiTbilisi Madrid Podgorica Istanbul Yerevan Baku Beijing Kerkyra Akita Sendai Lisbon Niigata Algiers Athens Seoul Toyama Tangiers Nador Erbil Komatsu Malta Tehran Tokyo Osaka Fez Oujda Kabul Larnaca Beirut Peshawar Matsuyama Nagoya Casablanca Baghdad Islamabad Fukuoka Oita Kochi Damascus Nagasaki Kumamoto Marrakech Tripoli Kagoshima Ouarzazate Amman Lahore Miyazaki Cairo Basra Shanghai Agadir Amritsar Chengdu Kuwait Delhi Dammam Bahrain Kathmandu Jaipur Okinawa Sharjah Lucknow Medina Riyadh Doha Dubai World Central Karachi Patna Dhaka Abu Dhabi Muscat Guangzhou Chittagong Kolkata Mandalay Hong Kong Vadodara Ahmedabad Luang Prabang Hanoi Jeddah Chiang Rai Mumbai Chiang Mai Nouakchott Nay Pyi Taw Lampang Laoag Hyderabad Sukhothai Vientiane Udon Thani Khartoum Yangon Dakar Sana a Goa Mangalore Banjul Djibouti Bengaluru Bangkok Manila Legaspi Trat Bamako Ouagadougou Chennai Kozhikode Phnom Penh Roxas Bacolod Cebu Kalibo Tacloban Conakry Kochi Ho Chi Minh City Phuket Koh Samui Puerto Princesa Dumaguete Tagbilaran Thiruvananthapuram Dipolog Krabi Zamboanga Cagayan Butuan de Oro Colombo Ozamis Davao Langkawi Cotabato Penang Kota Kinabalu General Santos Lagos Malé Yaounde Kuala Lumpur Johor Bahru Kuching Manado Entebbe/Kampala Eldoret Singapore Nairobi Kigali Padang Balikpapan Bujumbura Brazzaville Mahé Praslin Pointe-Noire Jakarta Seychelles Ujung Pandang Dar es Salaam Surakarta Surabaya Denpasar Bali Cape Town Lusaka Harare Livingstone Gaborone Johannesburg Durban East London Port Elizabeth MAP KEY (October 2014) Etihad Destinations Codeshare Partner Destinations Etihad Future Destinations Etihad Unique Cargo Destinations Round-the-World freighter service Perth Melbourne Brisbane Sydney 5 Honolulu
NEWS UPDATE Air Seychelles welcomes new aircraft Two new DHC-6 Twin Otter Series 400 aircraft have joined Air Seychelles fleet and are being used to operate the airline s services between Seychelles International Airport and the archipelago island destinations of Praslin, Bird, Denis and Frégate. Air Seychelles first Airbus A320 aircraft, a wet lease from Etihad Airways, is also scheduled for delivery at the end of November 2014, enabling the airline to increase its weekly frequencies between Seychelles and Abu Dhabi, provide more capacity to Mauritius, and enhance its schedules to and from Johannesburg, Mauritius, and Paris. Expanded travel options for South America Etihad Airways and Brazil s Gol Linhas Aéreas Inteligentes have announced a codeshare partnership agreement, offering travellers greater access to South America. Subject to regulatory approval, the agreement will see Etihad Airways place its EY code on Goloperated flights across Brazil and South America. The agreement also includes the airlines frequent flyer programs - Etihad Guest and Gol s Smiles - enabling passengers to earn and redeem miles when flying with the partner airline. Etihad Airways enhances its network with new destinations Etihad Airways has expanded its operations in Italy with the launch of a daily non-stop service between Abu Dhabi and Rome. Etihad Airways has also commenced its new daily non-stop services between Abu Dhabi and Perth, the capital of Western Australia. Benefiting from the airline s existing partnership with Virgin Australia, the new service provides codeshare flights from Perth to 13 regional destinations. Air Seychelles announces new routes Air Seychelles will add three new routes to its rapidly expanding regional network in December, with three times per week flights to Mumbai, twice-weekly flights to Dar es Salaam on December 2, and twice-weekly flights to Antananarivo in Madagascar on December 3. Malta codeshare enhanced Etihad Airways and Air Malta have expanded their codeshare agreement following the launch of Etihad Airways service between Abu Dhabi and Rome. Air Malta will place its KM code and flight number on the new route, while Etihad Airways will place its EY code and flight number on Air Malta s non-stop service between Rome and Malta. In addition, Air Malta s code and flight number will be placed on Etihad Airways services from Abu Dhabi to Australia. New maintenance deal Etihad Airways and codeshare partner Air New Zealand have signed a wide-ranging agreement to provide reciprocal line maintenance services in Melbourne and Los Angeles. Etihad Airways will perform all scheduled and non-scheduled line maintenance on Air New Zealand aircraft in Melbourne, while Air New Zealand will continue to perform full line maintenance for Etihad Airways in Los Angeles. The services to be performed by both airlines may include transit, daily and weekly checks, scheduled engineering services, and fault repairs for aircraft systems and passenger cabins. New routes San Francisco to San Francisco and Dallas Etihad Airways has announced a new daily service to San Francisco starting on 18 November, and to Dallas on 3 December, expanding the airline s US network to six destinations. Lining up with an evening flight from New Delhi into Abu Dhabi, the new San Francisco service will provide an important air bridge between New Delhi and the US, and be operated by a three-class Boeing 777-300ER aircraft leased from equity partner Jet Airways. Network expansion in 2015 Etihad Airways will launch nine new routes in 2015, increasing coverage in Europe, Asia and Africa. Daily flights will commence to Madrid in Spain, Edinburgh in Scotland, Kolkata in India, Entebbe in Uganda and Dar es Salaam in Tanzania. The airline will also operate four-flights-a-week to Hong Kong and Baku in Azerbaijan, and three-flights-a-week to Algiers in Algeria, and Tiblisi in Georgia. In addition, existing daily flights to Brisbane, currently operated via Singapore, will become a direct service from June 2015, offering the first non-stop connection between the city and Abu Dhabi. 6
New freighter operations to Hanoi and Moscow Etihad Cargo has launched a twice weekly freighter service between Abu Dhabi and Hanoi, the capital of Vietnam, using an Airbus A330-200F freighter aircraft with a capacity of 60 metric tonnes. A new twice-weekly freighter service has also been launched between Abu Dhabi and Moscow. Operating every Wednesday and Friday, the new service offers heavy uplift maindeck capability to the Russian capital, with a capacity of 64 metric tonnes. Etihad Airways enhances frequencies Etihad Airways has enhanced frequencies to eight destinations during the last quarter, including: Almaty, Ammam, Athens, Bangalore, Calicut, Chennai, Dublin and Larnaca. The airline has also announced that its service between Abu Dhabi and Johannesburg will change to daily from October 26, 2014, providing travellers with improved connectivity to regional networks across Africa and globally. The airline is also increasing its existing daily service between Abu Dhabi and Karachi to a double daily operation from 18 November. The additional service will add 1,904 new seats per week to the route and will bring to 46 the number of weekly return flights operated by the airline between Abu Dhabi, and the cities of Karachi, Lahore, Islamabad and Peshawar in Pakistan. First Arrivals Lounge launched in Abu Dhabi Etihad Airways has enhanced its premium service offering at Abu Dhabi International Airport with the opening of a new Arrivals Lounge. The facility, situated immediately after customs, is the first Arrivals Lounge operated by the airline for the exclusive use of First and Business Class guests. Highlights include a dedicated area to freshen-up before leaving the airport, with 10 shower units, each equipped with luxurious amenities and linked to a complimentary service for clothes steaming. An innovative new SHAVE by Etihad Airways concept has also been introduced, with guests offered a free wet shave by fully-qualified barbers. New equine transport service Etihad Cargo has unveiled a new equine service called SkyStables, providing bespoke global transport solutions to customers around the world wishing to transport horses and other similar species by air. Hala Travel Management expands Hala Travel Management (HTM) has opened its first office in Dubai as part of a regional expansion plan. Located in the Etihad Travel Mall, the new state-of-the-art offices will provide a 24-hour contact centre for flight bookings with top airlines, hotel reservations, customised holiday packages, tours, limousine and chauffeur service, and worldwide car rentals in addition to visas, travel insurance, and meet and greet services. Inflight connectivity on Boeing 777 fleet Etihad Airways has deployed mobile and internet connectivity across its entire fleet of 24 Boeing 777 passenger aircraft. This comes only months before the airline s entire fleet of passenger aircraft is connected, making Etihad Airways the first in the region, and one of the few airlines in the world, to offer mobile and internet connectivity services on every aircraft. The full suite of inflight connectivity services on the fleet includes Wi-Fi, mobile services and Live TV. 7
OUR SALES Sales teams are based in every market in which the airline operates. Each market is managed by a General Manager who reports into one of seven geographical regions, led by a regional Vice President. The regions include: The Americas; Europe; Middle East, North Africa and Levant; UAE; Sub Sahara and the Indian Ocean; Asia Pacific North and the Indian Subcontinent, and Asia Pacific South and Australasia. Global Accounts: a dedicated global sales team manages the commercial relationships with the airline s biggest customers across a wide variety of industry sectors. These key partners include: multinational corporate accounts, travel management companies, online travel agents, tour operators, marine and student agents and specialist consolidators. Hala Travel Management: is a joint venture between Etihad Airways (80 per cent) and BCD Travel (20 per cent) providing various travel management services to the Government of Abu Dhabi and its clients and supporting the growing requirement for a comprehensive service for corporate and government clients, including global airline reservations, hotel accommodation, car rental and insurance. Essential Abu Dhabi : promotes awareness of Abu Dhabi, the capital of the UAE, as one of the world s top business and tourist destinations. A detailed directory of the Emirate s attractions and exclusive offers on a wide range of products and services, including hotel accommodation, dining, shopping and cultural activities in more than 35 venues in Abu Dhabi, is available on the dedicated website: www.essentialabudhabi.com Hala Abu Dhabi: is Etihad Airways in-house destination management company (DMC) offering full event and leisure planning services, providing tailor-made solutions, from visa processing, travel, accommodation and tours and safaris, to venue selection and conference facilities. Global contact centres: Etihad Airways currently has three global contact centres located in Abu Dhabi, Al Ain and Manchester, employing over 600 people who serve guests in 27 markets in 14 languages. The teams handle over 8,000 calls per day. Etihad Airways has set up an all-female call centre in Al Ain with the team of Emirati women, a first of its kind, being a key example of the airline s Emiratisation program in action. Etihad Cargo: operates a fleet of 10 dedicated cargo aircraft that fly on scheduled services to 25 of the airline s passenger destinations in Europe, the Middle East, Asia and Africa. The airline also operates cargo freighters to a further 12 freighteronly destinations that include: Chittagong, Djibouti, Dubai World Central, Eldoret, Guangzhou, Hanoi, Houston, Kabul, Miami, Moscow, Quito, Sharjah and Viracopos. Worldwide freighter charter services are also available, and further information can be found at: www.etihadcargo.com Access Abu Dhabi: is an innovative joint initiative between Etihad Airways and Abu Dhabi Tourism and Culture Authority (TCA Abu Dhabi) that promotes the Emirate as a leading leisure destination, and provides international trade partners with Preferred Incentive Packages that include dedicated sales and marketing support, joint roadshows and familiarisation programs. Etihad.com: is an integrated sales and marketing channel for the airline. The website is available in 15 languages English, Arabic, French, German, Italian, Chinese, Japanese, Korean, Thai, Russian, Spanish (European), Portuguese (Brazilian), Greek, Turkish and Dutch. There are over 100 country-specific websites where customers can book flights, arrange car hire, chauffeur service, check in, view flight status, update and manage their bookings. Customers can join the Etihad Guest frequent flyer program online, view their mileage transactions, see Reward offers and also claim miles retrospectively. Details about holiday packages offered by Etihad Holidays are also available on select site editions and are now bookable online. Etihad Holidays: through our strong partnerships with our airline partners, tourism boards, international hotel chains and tourism service providers, Etihad Holidays offers a range of popular snow skiing, cruises and safari holiday packages, and tours and excursions to over 140 destinations in 45 countries in Africa, Australia, Asia, Europe, the Middle East and the Americas. 8
OUR PEOPLE Etihad Airways is one of the world s leading airlines, and its continued success will be driven by its people, and the ability to source, develop, engage and deliver a highly focused multicultural workforce that is committed to its guests, and to each other. SUBSIDIARIES TOTAL EMPLOYEES: 23,012 International 6,466 2,414 2,124 Pilots 4,912 Crew 7,096 UAE Based ETIHAD AIRWAYS (16,546) UAE 14,132 The performance-driven culture created at the airline includes a robust performance appraisal process, objective-setting, and a focus on regular one-to-one discussions. The airline is building a meritocracy, where global opportunities, training and rewards are provided to those who excel. Etihad Airways global employee opinion survey results defined key people initiative including managerial effectiveness training and Shukran, an employee recognition scheme. Etihad Airways continues to source talent at a high volume In Q3 2014, Etihad Airways welcomed nearly 1,125 new employees. - Recruitment for international locations represented 11 per cent of total new joiners - 25.6 per cent of all vacancies were filled internally in Q3 2014 - By the end of 2014, Etihad Airways plans to have 5,250 crew and 2,300 pilots UAE national sourcing and development within Etihad As the UAE s national airline, Etihad Airways is committed to building a strong and successful Emirati workforce (currently 18.4 per cent of the core workforce) to complement its global, multicultural team. In training programs Senior Executives & Managers EMIRATI EMPLOYEES: 1,716 Managers 54 165 On international assignment 441 463 99 181 Pilots & Crew 313 EMPLOYEE GROWTH ( 000 persons) Staff Cadets 2006 2007 2008 2009 2010 2011 2012 2013 20 16 12 8 4 New Revenue Accounting Centre of Excellence for UAE nationals Etihad Airways has recently opened a new Centre of Excellence dedicated to Revenue Accounting in Al Ain, with plans to create more than 1,000 jobs for UAE nationals in the next three years. The new centre will be a global leader in revenue accounting, offering a range of competitively priced financial services that will bring cost savings and operational efficiencies to airlines, including Etihad Airways and its network partners. Almost 100 UAE nationals have already been hired, and this is expected to increase to around 500 during the centre s first year of operation. This project is the company s most ambitious UAE national sourcing and development project to-date following the success of its allfemale Al Ain Contact Centre, and developmental programs for cadet pilots, engineers and graduate managers. EY & EQUITY PARTNER HEADCOUNT: 61,470 Jet Airways Virgin Australia (June 2014) 13,945 9,400 Aer Lingus 4,000 9,297 23,012 Air Seychelles (665) airberlin Etihad Airways (incl. subsidiaries) Etihad Regional (289) Air Serbia (1,151) 9
OUR COMMUNITY Etihad Airways continues to drive economic growth According to the latest study by leading UK think tank, Oxford Economics, Etihad Airways and its partners continue to play a crucial role in supporting and driving economic growth in the UAE. The airline s growth and sustained commercial success are good for Abu Dhabi. The economic contributions are classified into four key areas: direct (within Etihad Airways), indirect (suppliers to Etihad Airways), induced (spending of direct and indirect employees), and catalytic (impacts on other industries). The Etihad Airways, together with its equity partners, subsidiaries and joint-ventures, contributed a total of US$15.6 billion to Abu Dhabi s GDP in 2013. This represents 12.8 per cent of the non-oil GDP of the Emirate. In addition, it supported 180,000 jobs in total. Direct Indirect Induced Catalytic FUTURE CONTRIBUTION (US$ B) 2013 2015 2017 20 16 12 8 4 Direct economic contribution: The airline contributed US$3.3 billion to Abu Dhabi s GDP in 2013. Indirect economic contribution: Etihad Airways made an indirect economic contribution of US$1.7 billion and supported an additional 23,323 jobs in 2013 through fuel purchases, maintenance and repair, airport rental and landing fees, marketing, advertising, IT ventures and communications. Induced economic contribution: An induced GDP contribution of US$1.6 billion and 22,296 additional jobs can be attributed to money spent during 2013 by employees of Etihad Airways and its suppliers. Catalytic economic contribution: Etihad Airways played an important role in improving air links between Abu Dhabi and the rest of the global economy, and the airline s expanding network was a key factor in encouraging businesses to invest in the Emirate and the UAE. These activities provided a catalytic economic contribution of nearly US$9 billion, and supported nearly 118,484 jobs in 2013. Etihad Airways was also a key contributor to the development and growth of tourism in the UAE, carrying 11.5 million passengers through its hub in Abu Dhabi. Etihad Airways encourages staff to Give Together The sustainability agenda of Etihad Airways is framed under the TOGETHER initiative which comprises four key elements; Growing, Working Giving and Greener. The Giving component incorporates the airline s efforts to support the wellbeing of local and global communities, and recognises that its employees can play a major role in support of these efforts. Recognising this, Etihad Airways sustainability team recently launched the ivolunteer program, a wide-ranging initiative to encourage employees to engage in community-related activities and support the work of local charities across the UAE and in other parts of the world. The first group initiative to be organised under ivolunteer was the participation in a community support activity in Abu Dhabi using funds donated directly by the airline. Fifty volunteers from the program donated their spare time to shop for gifts which were distributed to 330 women living in a workers community. The volunteers also distributed hot meals in collaboration with Abu Dhabi Cause Connect, a UAE-based community group that is dedicated to increasing creative collaboration between causes, communities and companies. To encourage further collaboration the sustainability team held a leadership workshop for staff enrolled in the ivolunteer program, with motivational speaker Jules Lewis providing examples of her involvement in various community and corporate social responsibility activities around the world. http://www.froggystyle.biz http://www.froggystyle.biz 10