Problem Gambling Help Line Report 12 Presented by Bensinger, DuPont & Associates For California Council on Problem Gambling Bensinger, DuPont & Associates 134 N. LaSalle, Suite 2200 Chicago, Illinois 60602 312-726-8620 1
California)Council)on)Problem)Gambling California)Help)Line)Statistics Number)of)Intake/Clinical)Calls Calls)Answered))(Intake,)Non:Intake)&)Prank) Non:Intake)Calls)(includes)prank)calls) Obvious)Prank)Calls 4286 19008 14722 353 Total)Calls 2009 2010 2011 January 1680 2031 1839 1628 February 1867 1827 1787 1564 March 2306 3732 2077 1838 April 1795 2679 1988 1577 May 2033 2710 1913 1601 June 1306 2165 1831 1580 July 1336 2272 1967 1731 August 1415 2105 1888 1617 September 1190 1925 1574 1455 October 1166 1919 1627 1439 November 1184 1736 1745 1446 December 1276 2190 1830 1532 Average 1546 2274 1839 1584 4000 3500 3000 2500 2000 1500 1000 2009 2010 2011 500 0 Page%1
California)Problem)Gambling)Help)Line)Statistics Intakes)by)Month 2009 2010 2011 January 503 498 429 403 February 476 439 429 344 March 651 614 620 458 April 432 492 505 361 May 496 467 459 377 June 411 360 409 341 July 392 309 343 380 August 386 281 385 354 September 326 321 349 294 October 340 323 348 351 November 300 276 348 316 December 296 371 354 307 Total 5009 4751 4978 4286 700 600 500 400 300 200 2009 2010 2011 100 0 Page%2
Calls & Intakes by Month Page 3
Clinical Calls by Shift First Shift 760 17.7% Second Shift Third Shift 2117 1409 49.4% 32.9% Page
Type of Caller Child Employer Friend 147 2 177 3.4% 0.0% 4.1% Gambler Other Parent 3387 69 99 79.0% 1.6% 2.3% Sibling Spouse Therapist 85 282 38 2.0% 6.6% 0.9% Page
Caller Area Code (209) 122 (213) 43 1.1% (562) 147 3.8% (805) 92 2.4% (310) 213 5.5% (619) 290 7.5% (818) 168 4.3% (323) 132 3.4% (626) 165 4.3% (831) 23 0.6% (408) (415) (424) (442) (510) (530) 112 98 171 160 3.1% 2.9% 2.5% 15 0.4% 1 0.0% 4.4% 4.1% (559) (650) (657) (661) (707) (714) (747) 158 62 101 134 253 4.1% 1.6% 0 0.0% 2.6% 3.5% 6.5% 0 0.0% (760) (909) (916) (925) (949) 222 257 366 54 58 5.7% (858) 48 1.2% (951) 6.6% 9.4% 1.4% 1.5% 218 5.6% Page
Gender of Caller Male 2600 60.7% Female 1686 39.3% Caller Age Under 18 Age 18...21 Age 22...25 Age 26...35 7 124 311 887 0.2% 3.5% 8.9% 25.3% Age 36...45 Age 46...55 Age 56...65 Age 66...75 709 795 476 162 20.2% 22.6% 13.6% 4.6% Age 76...85 Age 85+ 38 1 1.1% 0.0% Page
Caller Marital Status Cohabitant 211 5.4% Married 1495 38.2% Single 1594 40.7% Divorced 413 10.6% Separated 110 2.8% Widowed 89 2.3% Page
African American 434 10.9% Hispanic 836 21.0% Pacific Islander 13 0.3% Asian Indian Chinese Filipino 41 164 114 1.0% Caucasian 2004 50.2% 4.1% 2.9% Caller Ethnicity Japanese 15 0.4% Korean 61 1.5% Native American 31 0.8% Other Asian 78 2.0% Other Ethnicity 96 2.4% Vietnamese 103 2.6% Page 9
Primary Gambling Preference Bingo 13 0.3% Card Rooms 634 15.5% Cards (private) 47 1.1% Horse Racing 36 0.9% Indian Casinos 2677 65.4% Nevada Casinos 155 3.8% Internet (Cards) 38 0.9% Other 41 1.0% Internet (Other) 12 0.3% Sports Betting 128 3.1% Lottery 288 7.0% Stock Market 26 0.6% Secondary Gambling Preference Bingo Card Rooms 21 205 1.6% 15.3% Cards (private) 130 9.7% Horse Racing 29 2.2% Indian Casinos 164 12.2% Nevada Casinos 120 8.9% Internet (Cards) 24 1.8% Other 18 1.3% Internet (Other) 5 0.4% Sports Betting 66 4.9% Lottery 557 41.5% Stock Market 4 0.3% Page 1
Number of Gamblers Playing the Lottery Yes 25.1% No 74.9% Type of Lottery Game Instant Games 52.7% Drawings 21.6% Instant and Drawing 25.7% Frequency of Lottery Play Multiple Daily Once Daily 21.0% 12.5% Every Other Day Weekly 8.8% 37.9% Big Payoffs 19.8% Average Number of Lottery Tickets Purchased Per Occasion 8.8 Page 1
Caller Referral Source Billboard 122 2.9% Card Room 423 10.2% Check Cashing Center 1 0.0% Community Agency 11 0.3% Convenience Store 11 0.3% Electronic Signage 0 0.0% Friend 89 2.1% I-Net Ad 5 0.1% Lottery 337 8.1% Mailings 20 0.5% National Help Line 17 0.4% Repeat Caller 512 12.3% Newspaper 3 0.1% OPG Website 117 Other 158 Other PG Website 49 Other Website 2.8% 3.8% Phonebook 23 0.6% Racetrack 172 22 1.2% 4.1% 0.5% Radio 196 4.7% Self Help Group 34 Social Network 5 0.8% 0.1% Television 74 1.8% Therapist 34 0.8% Tribal Casino 1714 41.3% Page 1
Non Gambler Gender Male 356 39.6% Female 543 60.4% Gambler Gender Male 2244 66.3% Female 1143 33.7% Gambler Age Under 18 Age 18...21 Age 22...25 Age 26...35 3 101 257 742 0.1% 3.5% 8.9% 25.7% Age 36...45 Age 46...55 Age 56...65 Age 66...75 597 651 385 119 20.7% 22.6% 13.4% 4.1% Age 76...85 Age 86+ 27 1 0.9% 0.0% Gambler's Primary Gambling Preference Bingo 8 0.2% Card Rooms 518 16.0% Cards (private) 31 1.0% Horse Racing 23 0.7% Indian Casinos 2145 66.1% Nevada Casinos 126 3.9% Internet (Cards) 22 0.7% Other 17 0.5% Internet (Other) 8 0.2% Sports Betting 93 2.9% Lottery 235 7.2% Stock Market 19 0.6% Gambler's Indebtedness Average Debt $19,272 Total Debt Reported $30,315,030 Gambler's Average Debt by Age Under 18 Age 18...21 Age 22...25 Age 26...35 $0 $4,189 $6,997 $14,008 Age 36...45 Age 46...55 Age 56...65 Age 66...75 $19,253 $17,576 $24,840 $95,100 Age 76...85 Age 86+ $5,292 $0 Gambler's Spending Average Spent Per Year on Gambling $25,063 Total Spent Per Year $41,954,926 on Gambling Page 13
Gambler's Stage of Change Page
Caller County Callers Per County Number of Gaming Venues LOS ANGELES 912 10 SAN DIEGO 432 12 RIVERSIDE 373 11 SACRAMENTO 350 11 ORANGE 294 1 SAN BERNARDINO 257 2 ALAMEDA 134 5 SANTA CLARA 121 3 FRESNO 92 4 CONTRA COSTA 90 6 SAN JOAQUIN 60 7 KERN 57 4 SAN MATEO 51 2 VENTURA 49 1 PLACER 48 2 SAN FRANCISCO 46 0 EL DORADO 45 2 SOLANO 40 0 STANISLAUS 38 3 SONOMA 37 3 TULARE 35 5 HUMBOLDT 26 6 SANTA BARBARA 25 2 YOLO 21 1 SHASTA 21 3 KINGS 18 2 MADERA 17 2 BUTTE 17 3 SAN LUIS OBISPO 15 5 MONTEREY 15 4 NEVADA 13 1 NAPA 13 1 IMPERIAL 12 3 MERCED 11 2 SUTTER 10 0 MENDOCINO 10 4 TUOLUMNE 9 2 MARIN 9 1 SANTA CRUZ 8 0 Page
Caller County Callers Per County Number of Gaming Venues LAKE 8 4 AMADOR 8 1 DEL NORTE 7 2 YUBA 5 2 TEHAMA 5 1 COLUSA 4 1 INYO 3 1 SISKIYOU 2 0 LASSEN 2 1 GLENN 2 0 CALAVERAS 2 0 TRINITY 1 0 PLUMAS 1 0 MONO 1 0 Page
Indian Casino of Choice Agua Caliente Casino 25 Augustine Casino 8 Barona Valley Ranch Resort & Casino 84 Bear River Casino 5 Black Oak Casino 16 Blue Lake Casino 16 Cache Creek Casino & Bingo 104 Cahuilla Creek Casino 2 Casino Morongo 37 Casino Pauma 1 Cher-Ae-Heights Casino 1 Chicken Ranch Bingo & Casino 3 Chukchansi Gold Resort & Casino 15 Chumash Casino 38 Colusa Indian Casino & Bingo 7 Coyote Valley Shodokai 3 Desert Rose Casino 3 Diamond Mountain Casino 4 Eagle Mountain Casino 9 Elk Valley Casino 3 Fantasy Springs Casino 7 Feather Falls Casino 3 Gold Country Casino 8 Golden Acorn Casino 4 Harrah's Rincon Casino and Resort 24 Havasu Landing Resort & Casino 5 Hopland Sho-Ka-Wah Casino 3 Jackson Rancheria Casino & Bingo 31 Konocti Vista Casino & Bingo 1 La Jolla Trading Post 5 La Posta Casino 1 Lucky Seven Casino 4 Mono Wind Casino 10 Paiute Palace Casino 4 Pala Casino 27 Palace Indian Gaming Center 2 Pechanga Resort & Casino 135 Pit River Casino 2 Page 17
Indian Casino of Choice Quechan Casino Resort 5 Red Earth Casino 2 Red Fox Casino 1 Red Hawk Casino 54 River Rock Casino 19 Robinson Rancheria Casino 4 Rolling Hills Casino 6 San Manuel Casino & Bingo 240 San Pablo Lytton Casino 55 Santa Ysabel Casino Report 3 Soboba Casino 38 Spa Resort Casino 7 Spotlight 29 10 Sycuan Casino 31 Table Mountain Casino & Bingo 29 Tachi Palace Casino 12 Thunder Valley Casino 139 Twin Pine Casino 5 Valley View Casino 16 Viejas Casino 32 Win-River Casino Bingo 12 Page 18