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1 Problem Gambling Help Line Report 13 Presented by Bensinger, DuPont & Associates For California Council on Problem Gambling Bensinger, DuPont & Associates 134 N. LaSalle, Suite 2200 Chicago, Illinois
2 !"#$%&'($")!&*(+$#)&(),'&-#./)0"/-#$(1!"#$%&'($")*+#,)-$(+)./"/$0/$ */-.')&%)7(8"9.:!#$($+"#)!"##2!"##2)3(24.'.5))67(/"8+9):&(;7(/"8+)<)='"(8> ABC$&?0)='"(8)!"##0 <=>? 4D4E3 533 ;&8"#)!"## January February March April May June July August September October November December Average '(&)!"#$%&
3 !"#$%&'($")*'&+#,-)."-+#$(/)0,#1)2$(,)34"4$54$65 789: ;(4"<,5)+=)>&(4? January February March April May June July August September October November December Total &'()!"#$%&
4 Calls & Intakes by Month Page 3
5 Clinical Calls by Shift First Shift % Second Shift Third Shift % 32.6% Page 4
6 Type of Caller Child Employer Friend % 0.1% 3.8% Gambler Other Parent % 1.3% 1.6% Sibling Spouse Therapist % 7.9% 0.9% Page 5
7 Caller Area Code (209) 86 (213) % (562) % (805) % (310) % (619) % (818) % (323) % (626) % (831) % (408) (415) (424) (442) (510) (530) % 4.6% 3.3% % 0 0.0% 5.1% 3.6% (559) (650) (657) (661) (707) (714) (747) % 1.7% 0 0.0% 2.0% 5.0% 5.8% 0 0.0% (760) (909) (916) (925) (949) % (858) % (951) 5.1% 11.2% 1.4% 2.0% % Page 6
8 Gender of Caller Male % Female % Caller Age Under 18 Age Age Age % 2.5% 7.8% 25.2% Age Age Age Age % 22.0% 13.3% 6.9% Age Age % 0.1% Page 7
9 Caller Marital Status Cohabitant % Married % Single % Divorced % Separated % Widowed % Page 8
10 African American % Hispanic % Pacific Islander % Asian Indian Chinese Filipino % Caucasian % 3.2% 2.7% Caller Ethnicity Japanese % Korean % Native American % Other Asian % Other Ethnicity % Vietnamese % Page 9
11 Primary Gambling Preference Bingo % Card Rooms % Cards (private) % Horse Racing % Indian Casinos % Nevada Casinos % Internet (Cards) % Other % Internet (Other) % Sports Betting % Lottery % Stock Market % Secondary Gambling Preference Bingo Card Rooms % 11.9% Cards (private) % Horse Racing % Indian Casinos % Nevada Casinos % Internet (Cards) 9 1.0% Other % Internet (Other) 6 0.7% Sports Betting % Lottery % Stock Market 5 0.5% Page 10
12 Caller Referral Source Billboard % Card Room % Check Cashing Center 1 0.0% Community Agency 8 0.2% Convenience Store 4 0.1% Electronic Signage 2 0.1% Friend % I-Net Ad 7 0.2% Lottery % Mailings % National Help Line % Repeat Caller % Newspaper 5 0.1% OPG Website 159 Other 83 Other PG Website 68 Other Website 4.0% 2.1% Phonebook % Racetrack % 3.4% 0.5% Radio % Self Help Group 23 Social Network % 0.3% Television % Therapist % Tribal Casino % Page 11
13 Self- Reported Information Non Gambler Gender Male % Female % Gambler Gender Male % Female % Gambler Age Under 18 Age Age Age % 2.4% 7.5% 25.8% Age Age Age Age % 21.6% 12.7% 7.6% Age Age % 0.1% Gambler's Primary Gambling Preference Bingo % Card Rooms % Cards (private) % Horse Racing % Indian Casinos % Nevada Casinos % Internet (Cards) % Other % Internet (Other) % Sports Betting % Lottery % Stock Market % Gambler's Indebtedness Average Debt $18,275 Total Debt Reported $25,457,459 Gambler's Average Debt by Age Under 18 Age Age Age $0 $4,189 $6,997 $14,008 Age Age Age Age $19,253 $17,576 $24,840 $95,100 Age Age 86+ $5,292 $0 Gambler's Spending Average Spent Per Year on Gambling $27,856 Total Spent Per Year $42,256,975 on Gambling Page 12
14 Self- Reported Information Number of Gamblers Playing the Lottery Yes 27.8% No 72.2% Type of Lottery Game Instant Games 47.1% Drawings 29.9% Instant and Drawing 23.0% Frequency of Lottery Play Multiple Daily Once Daily 20.7% 10.4% Every Other Day Weekly 12.6% 29.3% Big Payoffs 27.0% Average Number of Lottery Tickets Purchased Per Occasion 12.0 Page 13
15 Gambler Stage of Change Page 14
16 Caller County Callers Per County Number of Gaming Venues LOS ANGELES SAN DIEGO SACRAMENTO RIVERSIDE ORANGE SAN BERNARDINO SANTA CLARA CONTRA COSTA ALAMEDA SAN FRANCISCO 85 0 FRESNO 81 4 PLACER 71 2 STANISLAUS 58 3 SOLANO 56 0 HUMBOLDT 56 6 SAN MATEO 50 2 TULARE 41 5 KERN 40 4 EL DORADO 39 2 SAN JOAQUIN 38 7 SONOMA 34 3 VENTURA 32 1 BUTTE 25 3 YOLO 24 1 SHASTA 17 3 MONTEREY 17 4 MARIN 17 1 SANTA BARBARA 13 2 NAPA 13 1 LAKE 13 4 MADERA 11 2 CALAVERAS 10 0 NEVADA 9 1 KINGS 9 2 IMPERIAL 9 3 TUOLUMNE 7 2 SUTTER 7 0 MERCED 7 2 Page 15
17 Caller County Callers Per County Number of Gaming Venues DEL NORTE 7 2 YUBA 5 2 MENDOCINO 5 4 AMADOR 4 1 SANTA CRUZ 3 0 SAN LUIS OBISPO 3 5 PLUMAS 3 0 INYO 3 1 COLUSA 3 1 TEHAMA 2 1 SAN BENITO 1 0 GLENN 1 0 Page 16
18 Indian Casino of Choice Agua Caliente Casino 18 Augustine Casino 4 Barona Valley Ranch Resort & Casino 55 Bear River Casino 5 Black Bart Casino 2 Black Oak Casino 12 Blue Lake Casino 38 Cache Creek Casino & Bingo 145 Cahuilla Creek Casino 5 Casino Morongo 43 Casino Pauma 3 Chicken Ranch Bingo & Casino 2 Chukchansi Gold Resort & Casino 7 Chumash Casino 18 Colusa Indian Casino & Bingo 4 Coyote Valley Shodokai 1 Diamond Mountain Casino 1 Eagle Mountain Casino 10 Elk Valley Casino 4 Fantasy Springs Casino 3 Feather Falls Casino 2 Gold Country Casino 4 Golden Acorn Casino 3 Harrah's Rincon Casino and Resort 19 Havasu Landing Resort & Casino 1 Hopland Sho-Ka-Wah Casino 2 Jackson Rancheria Casino & Bingo 9 La Jolla Trading Post 8 Lucky Bear Casino & Bingo 2 Lucky Seven Casino 2 Mono Wind Casino 5 Paiute Palace Casino 7 Pala Casino 24 Palace Indian Gaming Center 4 Paradise Casino 3 Pechanga Resort & Casino 138 Quechan Casino Resort 1 Red Fox Casino 2 Page 17
19 Indian Casino of Choice Red Hawk Casino 54 River Rock Casino 20 Robinson Rancheria Casino 1 Rolling Hills Casino 2 San Manuel Casino & Bingo 242 San Pablo Lytton Casino 82 Santa Ysabel Casino Report 1 Soboba Casino 18 Spa Resort Casino 13 Spotlight 29 3 Sycuan Casino 27 Table Mountain Casino & Bingo 27 Tachi Palace Casino 7 Thunder Valley Casino 151 Twin Pine Casino 6 Valley View Casino 21 Viejas Casino 29 Win-River Casino Bingo 8 Page 18
20 Translations Armenian 1 0.5% Chinese % Korean 3 1.4% Laotian 0 0.0% Miao, Hmong 0 0.0% Mon-Khmer, Cambodian 2 0.9% Other 7 3.2% Polish 0 0.0% TTY 0 0.0% Russian 0 0.0% Spanish % Vietnamese % Page 19
21 Quality Assurance Total Number of Quality Assurance Requests Percentage of Total Intakes % Total Number of Quality Assurance Surveys Received Percentage of Total Number of Intakes 118 3% Percentage of Total Number of Survey Requests 11% Survey Questions Were you able to speak to a Help Line counselor immediately? Did you think that the counselor was understanding? Did you receive a referral to GA or GAMANON? Did you attend the GA or GAMANON meeting? If you called about your own gambling problem, are you still gambling? Do you think that calling the 800# helped you recognize the extent of you or someone else's gambling problem? Would you recommend the 800# to someone with a gambling problem? Yes 96% 97% 85% 40% 35% 92% 99% No 4% 3% 15% 60% 65% 8% 1% *Data is based on caller's willingness to disclose information. Page 20
22 Examples of Comments from California Callers who Completed QA Surveys Has attended 2 sessions so far...and working on workbook. Grateful for help line. Help line was fantastic. Son & caller attend GA and Gamanon..son is also seeing a counselor. Working well. Caller has been sick with the flu and back surgery, but no gambling since calling. Going to attend GA. States, "Thank you for all your support, you guys are great in what you do." Still seeing the counselor, thankful of service. Gambling has cut back, thanks to help line. Has been attending GA 2x week, love the meetings, within comfort zone. Doing C2C with Vanessa. No GA in her area. C2C is going very well. Did not follow up on referrals, but has been doing well on his own. Counselor on line was helpful, also received info in the mail. Very helpful and feels more relaxed and focused on what she was trying to do. "Thank you for providing the service." Glad the help line is there if she ever just needs someone to talk to. Caller has stopped gambling since calling, help line was great. Gambled 2-3x since calling the help line but had an "epiphany" of sorts and has stopped gambling. Glad to find the help line because she did not have anyone else to talk to. Does have urges, but hasn't gone since calling. Help line made a difference. Thankful for the help line, feels like she can be a living testimony for broken people. Reminded to give those referrals a call, been very busy, Gambling comes in spurts, hasn't gambled much since. Thankful for the follow up. Thank you to the help line. Realized that gambling was too much and not just entertainment. Page 21
23 Examples of Comments from California Callers who Completed QA Surveys "Glad this service is available, really got me back on the right track." Since call to help line, cut back dramatically, goes to meetings regularly. Great resources. Caller is gambling a lot less than before. Hard to stop, did not take advantage of resources yet, but has slowed down since calling. The help line made a difference. Saving lives, saving his marriage, going to GA too and about to get a sponsor. Thankful. Page 22
Presented by Bensinger, DuPont & Associates
Problem Gambling Help Line Report 12 Presented by Bensinger, DuPont & Associates For California Council on Problem Gambling Bensinger, DuPont & Associates 134 N. LaSalle, Suite 2200 Chicago, Illinois 60602
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