Star Alliance News & Updates (Q3/2018)
Successful strategy shift from membership growth to improving seamless travel experience Chief Executive Board re-affirms Digital Strategy Jeffrey Goh, CEO Star Alliance, used the occasion of the 74th IATA (International Air Transport Association) Annual General Meeting in Sydney to brief the world s aviation media on the latest developments at the Alliance. He began by reminding the audience that Star Alliance had undertaken a shift in its strategic focus from membership growth to improving the seamless travel experience, especially for those customers who fly on multi-carrier journeys. Having control over their journey at their fingertips is of high importance to many travellers. Hence, harnessing digital technologies to provide a better and digital travel experience lies at the heart of this strategic repositioning.
Star Alliance opens new lounge at Rome Fiumicino Airport Premium lounge experience at first dedicated alliance lounge in Rome - Star Alliance branded lounges network grows to 7 ROME, Italy June 28th, 2018 Star Alliance customers travelling from Rome can look forward to a new premium lounge experience at Fiumicino Airport. The new Star Alliance Lounge will welcome eligible First and Business Class passengers and Star Alliance Gold Card holders as of June 29th onwards. Located on the upper level of Boarding Zone D in Terminal 3, the lounge provides easy access to the departure gates for Alliance member carrier flights to European destinations in the Schengen Zone*. More information to be found here: https://www.staralliance.com/de/star-loungedetail?loungedetailsforairport=fco
Star Alliance again voted best alliance at Skytrax World Airline Awards Star Alliance Los Angeles Lounge Retains Best Alliance Lounge Award Five Star Alliance Airlines ranked among the Top 10 17 Member Carriers Claim a Total of 49 Awards. Star Alliance has claimed the Best Airline Alliance title at the Skytrax World Airline Awards for the third year running, with the Alliance s prestigious Los Angeles Lounge retaining the Best Airline Alliance Lounge Award for the fourth year in a row. Receiving the Best Alliance accolade from Skytrax for a third consecutive time is a significant achievement. It recognises our focus on improving the customer journey and providing a better digital alliance travel experience, said Jeffrey Goh, CEO Star Alliance. I would also like to take this opportunity to thank our more than 700 million annual passengers for their continued loyalty to our 28 member airline network and acknowledge the work and professionalism of the more than 420,000 member airline employees, who deliver the alliance travel experience on a daily basis.
Star Alliance Connection Services - Proactive help for customers with tight connections At selected Star Alliance hubs, customers are being helped every day when transferring from one Star Alliance member airline to another. The Connection Service springs into action if an incoming flight is delayed. Connection Service staff monitor the transfer window for passengers with an onward flight and flag any cases where a customer and any checked bags appear at risk of missing the connection. The Star Alliance Connection Service teams are dedicated to making your journey better in 11 locations. The service is offered in Europe at Frankfurt (FRA), Munich (MUC) and London Heathrow (LHR). In North America, it operates at Chicago (ORD), Denver (DEN), Houston (IAH), New York- Newark (EWR), Los Angeles (LAX), San Francisco (SFO), Toronto (YYZ) and Washington Dulles (IAD). https://www.staralliance.com/de/connection-service