TABLE OF CONTENTS. Scheduling Limits 2. Air Transport Movements 3. Total Seats and Seats per Movement 4. Airline Analysis 5.

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HEATHROW WINTER 211/12 Start of Season Report KEY STATISTICS Air Transport Movements -.4% Total Seats -1.1% Seats per Air Transport Movement -.7% TABLE OF CONTENTS Page Scheduling Limits 2 Air Transport Movements 3 Total Seats and Seats per Movement 4 Airline Analysis 5 Route Analysis 6 Aircraft Type Analysis 7 Runway Movement Demand 8 Runway Movement Allocation 9 Terminal 1 Passengers Histograms 1-12 Terminal 3 Passengers Histograms 13 Terminal 4 Passengers Histograms 14 Terminal 5 Passengers Histograms 15-16 Glossary of Terms 17 No warranty whether expressed or implied as to the completeness, accuracy, fitness for purpose, or satisfactory quality is given by ACL regarding the information in this report, which is provided by third parties. Accordingly, ACL excludes all liability with regard to such data. The contents of this report may not be reproduced without the prior written consent of ACL. Airport Coordination Ltd 1 October 211

HEATHROW WINTER 211/12 CAPACITIES RUNWAY SCHEDULING LIMITS Movements per Hour Arrivals Hour 6 7 8 9 1 11 12 13 14 15 16 17 18 19 2 21 22 Winter 21/11 37 35 33 41 4 37 43 39 42 44 44 4 4 39 38 41 22 Capacity change -1 1 1 1-1 -1 1 Winter 211/12 36 36 34 42 39 36 43 4 42 44 44 4 4 39 38 41 22 Departures Hour 6 7 8 9 1 11 12 13 14 15 16 17 18 19 2 21 22 Winter 21/11 28 41 43 42 42 42 44 4 39 43 46 45 42 43 4 36 21 Capacity change 1 1 2-1 -2-1 1 Winter 211/12 28 42 43 42 42 42 44 41 41 42 44 44 42 43 4 37 21 Change Ave Total 38.5 655 +.6 +1 38.6 656 Change Ave Total 39.8 677 +.6 +1 39.9 678 AIR TRANSPORT MOVEMENT CAP Weekly Planning Limit: 9,296 TERMINAL SCHEDULING LIMITS Passengers per Hour Terminal Terminal 1 Domestic CTA International Total Terminal 3 Terminal 4 Arrivals 15 93 16-35 18 Departures - - - 22 3 165 Terminal 5 Domestic International Total 95-375 - - 45 STAND SCHEDULING LIMITS Stands available for scheduling purposes after deductions for outages and short term peaking Apron T1 T3 T1 + T3 T4 Cargo T4 + Cargo T5 Total Airport C1 C2 D1 D2 E1 E2 E3 F Total 5 6 7 2 5 1 26 2 4 5 8 17 3 39 5 8 11 7 8 22 4 65 1 3 1 4 14 1 1 3 1 4 4 15 6 21 12 1 3 4 13 1 1 12 23 12 35 56 6 26 12 8 7 41 39 17 156 Airport Coordination Ltd 2 October 211

AIR TRANSPORT MOVEMENTS BY STAND SIZE 14, 12, HEATHROW 1, WINTER 21/11 8, 6, 4, 2, Medium Large Jumbo Jumbo Wide WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season Jumbo Stretch A38 WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Medium 114,711 19,379 115,742.9% 5.8% Large 18,185 17,918 15,485-14.8% -13.6% Jumbo 25,742 23,854 23,727-7.8% -.5% Jumbo Wide 15,81 15,75 16,628 5.2% 5.9% Jumbo Stretch 1,298 11,143 11,973 16.3% 7.4% A38 1628 1531 1732 6.4% 13.1% Total 186,365 179,53 185,287 -.6% 3.2% AIR TRANSPORT MOVEMENTS BY TERMINAL 8, 7, 6, 5, 4, 3, 2, 1, Terminal 1 Terminal 3 Terminal 4 Terminal 5 Freight WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Terminal 1 48,876 46,992 48,897.% 4.1% Terminal 3 42,78 42,14 3982-6.8% -5.5% Terminal 4 24,79 23,29 25,41 4.% 8.7% Terminal 5 73,16 69,93 74,121 1.5% 6.% Freight 967 992 1,2 5.5% 2.8% Total 189,646 183,56 188,881 -.4% 3.2% Airport Coordination Ltd 3 October 211

TOTAL SEATS (s) BY TERMINAL 18, 16, 14, 12, 1, 8, 6, 4, 2,, Terminal 1 Terminal 3 Terminal 4 Terminal 5 WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Terminal 1 7,636 7,36 7,828 2.5% 7.1% Terminal 3 1,395 1,244 9,954-4.2% -2.8% Terminal 4 5,175 4,955 5,578 7.8% 12.6% Terminal 5 15,332 14,664 14,743-3.8%.5% Total 38,537 37,169 38,13-1.1% 2.5% SEATS PER PASSENGER ATM BY TERMINAL 3 25 2 15 1 5 - Terminal 1 Terminal 3 Terminal 4 Terminal 5 Average WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season WINTER 21/11 Start of Season WINTER 21/11 End of Season WINTER 211/12 Start of Season % CHANGE Start-Start % CHANGE End-Start Terminal 1 156 155 16 2.5% 3.% Terminal 3 243 243 25 2.8% 2.9% Terminal 4 215 215 223 3.6% 3.5% Terminal 5 21 21 199-5.3% -5.2% Average 23 23 22 -.7% -.6% Airport Coordination Ltd 4 October 211

AIR TRANSPORT MOVEMENTS BY OPERATOR ATMs per week - Typical week (pre cancellations) WINTER 21/11 % SHARE WINTER 211/12 % SHARE % CHANGE British Airways 411 43.2% 412 43.1%.% Bmi 776 8.3% 86 8.7% 3.9% Lufthansa 556 6.% 528 5.7% -5.% Aer Lingus 316 3.4% 34 3.3% -3.8% Virgin Atlantic 286 3.1% 286 3.1%.% SAS 286 3.1% 272 2.9% -4.9% American Airlines 212 2.3% 198 2.1% -6.6% KLM 186 2.% 186 2.%.% Swiss 168 1.8% 168 1.8%.% Air France 154 1.7% 154 1.7%.% Iberia 154 1.7% 154 1.7%.% Alitalia 132 1.4% 132 1.4%.% Air Canada 126 1.4% 126 1.4%.% United Airlines 112 1.2% 112 1.2%.% Continental 98 1.1% 98 1.1%.% TAP Portugal 9 1.% 9 1.%.% Others 1,631 17.5% 1,679 18.% 2.9% Total 9,294 1.% 9,35 1.%.1% SEATS BY OPERATOR Seats per week - Typical week (pre cancellations) WINTER 21/11 % SHARE WINTER 211/12 % SHARE % CHANGE British Airways 832,844 44.6% 791134 42.7% -5.% Bmi 97,247 5.2% 9798 5.2% -.2% Virgin Atlantic 85,398 4.6% 88541 4.8% 3.7% Lufthansa 72,16 3.9% 864 4.3% 11.8% Aer Lingus 58,48 3.1% 5612 3.% -4.2% SAS 48,316 2.6% 4839 2.6%.2% American Airlines 5,292 2.7% 4694 2.5% -8.3% Air Canada 33,852 1.8% 33264 1.8% -1.7% Emirates 29,624 1.6% 31766 1.7% 7.2% Air France 3,246 1.6% 3971 1.7% 2.4% KLM 3,56 1.6% 3844 1.7%.9% Iberia 29,554 1.6% 327 1.6% 2.4% Swiss 26,712 1.4% 27264 1.5% 2.1% United Airlines 24,88 1.3% 2639 1.4% 6.4% Alitalia 23,298 1.2% 23382 1.3%.4% Others 392,534 21.% 412,87 22.2% 5.% Total 1,865,925 1.% 1,854,147 1.% -.6% AVERAGE AIRCRAFT SIZE Seats per ATM WINTER 21/11 Rank (of 86) WINTER 211/12 Rank (of 86) % CHANGE Emirates 423 1 454 1 7.2% Virgin Atlantic 299 19 31 14 3.7% Air Canada 269 27 264 27-1.7% United Airlines 222 43 236 39 6.4% American Airlines 237 38 233 4-1.9% Air France 196 5 21 5 2.4% British Airways 28 48 197 52-5.% Iberia 192 52 197 53 2.4% Aer Lingus 185 56 184 58 -.4% SAS 169 61 178 59 5.3% Alitalia 177 59 177 6.4% KLM 164 64 166 66.9% Swiss 159 67 162 68 2.1% Lufthansa 13 74 153 7 17.7% Bmi 125 76 12 79-3.9% Others 238 241 1.3% Overall Average 23 21-1.% Airport Coordination Ltd 5 October 211

PASSENGER AIR TRANSPORT MOVEMENTS BY ROUTE PATMs per week - Typical week (pre cancellations) WINTER 21/11 WINTER 211/12 % CHANGE New York (JFK/EWR) 388 38-2.1% Frankfurt 242 257 6.2% Amsterdam 252 252.% Milan (MXP/LIN) 258 24-7.% Dublin 232 231 -.4% Paris CDG 236 225-4.7% Edinburgh 215 24-5.1% Geneva 22 22.% Manchester 22 199-1.5% Munich 196 196.% Madrid 182 182.% Copenhagen 166 166.% Aberdeen 165 165.% Copenhagen 158 159.6% Rome 158 156-1.3% Dusseldorf 15 15.% Dubai 144 146 1.4% Stockholm 169 144-14.8% Brussels 132 138 4.5% Hong Kong 126 126.% Total 3973 3918-1.4% SEATS BY ROUTE Seats per week - Typical week (pre cancellations) WINTER 21/11 WINTER 211/12 % CHANGE New York (JFK/EWR) 16,118 13,958-2.% Dubai 44,982 46,66 3.6% Frankfurt 38,912 42,12 8.2% Dublin 42,6 39,372-6.4% Paris 42,34 39,91-7.6% Madrid 34,426 38,194 1.9% Amsterdam 39,92 37,944-2.9% Milan (MXP/LIN) 41,228 36,387-11.7% Geneva 32,792 32,148-2.% Munich 28,588 31,98 11.9% Copenhagen 29,938 3,888 3.2% Hong Kong 29,274 3,366 3.7% Edinburgh 35,51 28,787-17.9% Rome 31,182 27,17-13.1% Manchester 34,925 26,596-23.8% Zurich 28,52 26,48-8.7% Miami 18,556 25,976 4.% Chicago 23,87 25,86 8.3% Stockholm 33,188 25,49-23.2% Los Angeles 3,2 25,284-15.7% Others 1,147,748 1,157,215.8% Total 1,892,756 1,877,417 -.8% Airport Coordination Ltd 6 October 211

Percent of PATMs TOP AIRCRAFT TYPES BY AIR TRANSPORT MOVEMENTS Includes aircraft sub-types (eg, A32 includes A319/32/321) Regional Jets include Fokker 1, Avro RJs, Canadair RJs and Embraer RJs Regional Jets 3.2% B757 1.4% A38.9% Others 1.9% A33 3.2% B737 4.8% A34 4.1% -.5784348 B767 6.9% B744 8.5% A32 53.8% B777 11.3% AIRCRAFT SEAT SIZE DISTRIBUTION 45% 4% 35% 3% 25% 2% 15% 1% 5% % -49 5-99 1-149 15-199 W1 BASELINE 1.9% 2.% 18.4% 41.% 12.6% 9.7% 1.2% 3.1% 1.% W11 BASELINE 2.3% 1.3% 18.7% 42.7% 12.6% 8.9% 9.5% 2.8% 1.2% 2-249 25-299 3-349 35-399 4+ Airport Coordination Ltd 7 October 211

RUNWAY MOVEMENT DEMAND - ARRIVALS Peak Week Movements per Hour - All times UTC 5 HEATHROW WINTER 21/11 45 4 35 3 25 -.5784348 2 15 1 5 CAPACITY DEMAND RUNWAY MOVEMENT DEMAND - DEPARTURES Peak Week Movements per Hour - All times UTC 6 5 4 3 2 1 CAPACITY DEMAND Airport Coordination Ltd 8 October 211

RUNWAY MOVEMENT ALLOCATION - ARRIVALS Movements per Hour - All times Local Time 5 HEATHROW WINTER 21/11 45 4 35 3 25 -.5784348 2 15 1 5 CAPACITY ALLOCATION RUNWAY MOVEMENT ALLOCATION - DEPARTURES Movements per Hour - All times Local Time 5 45 4 35 3 25 2 15 1 5 CAPACITY ALLOCATION Airport Coordination Ltd 9 October 211

TERMINAL 1 DOMESTIC - ARRIVALS 1,6 HEATHROW WINTER 21/11 1,4 1,2 1, 8 -.5784348 6 4 2 TERMINAL 1 DOMESTIC - DEPARTURES 1,2 1, 8 6 4 2 Airport Coordination Ltd 1 October 211

TERMINAL 1 COMMON TRAVEL AREA - ARRIVALS 1, HEATHROW WINTER 21/11 9 8 7 6 5 4 3 2 1 -.5784348 Airport Coordination Ltd 11 October 211

TERMINAL 1 INTERNATIONAL - ARRIVALS 1,8 HEATHROW WINTER 21/11 1,6 1,4 1,2 1, -.5784348 8 6 4 2 TERMINAL 1 TOTAL - DEPARTURES 2,5 2, 1,5 1, 5 Airport Coordination Ltd 12 October 211

TERMINAL 3 - ARRIVALS 4, HEATHROW WINTER 21/11 3,5 3, 2,5 2, -.5784348 1,5 1, 5 TERMINAL 3 - DEPARTURES 4, 3,5 3, 2,5 2, 1,5 1, 5 Airport Coordination Ltd 13 October 211

TERMINAL 4 - ARRIVALS 2,5 HEATHROW WINTER 21/11 2, 1,5 -.5784348 1, 5 TERMINAL 4 - DEPARTURES 2, 1,5 1, 5 Airport Coordination Ltd 14 October 211

TERMINAL 5 - DOMESTIC ARRIVALS 1, HEATHROW WINTER 21/11 9 8 7 6 5 4 3 2 1 -.5784348 TERMINAL 5 - INTERNATIONAL ARRIVALS 4, 3,5 3, 2,5 2, 1,5 1, 5 Airport Coordination Ltd 15 October 211

TERMINAL 5 - TOTAL DEPARTURES 5, HEATHROW WINTER 21/11 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 -.5784348 TERMINAL 5 - DEPARTURES Passengers per half hour - All times Local Time 5, 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 Airport Coordination Ltd 16 October 211

GLOSSARY OF TERMS Air Transport Movement (ATM) HEATHROW WINTER 21/11 Common Travel Area (CTA) A scheduled or charter passenger or freight aircraft movement. The allocation of slots such that demand is constrained to fit within declared scheduling limits. Services to or from the Republic of Ireland and the Channel Islands. Demand Passenger ATM Scheduling Limits Seats The unconstrained demand for slots, prior to any schedule adjustments. A scheduled or charter passenger aircraft movement (ie, exluding allcargo aircraft movements). Limiting parameters declared by the Airport Operator used in the coordination process. The number of seats based on the aircraft configuration advised by the airline. Stand Sizes A38 eg, A38-8 Jumbo Stretch eg, B777-3, A34-6 Jumbo Wide eg, B747-4, A34-5 Jumbo eg, B747-2, B777-2, A33/34, MD-11 Large eg, B757, B767, A3 Medium eg, B737, A32 Airport Coordination Ltd 17 October 211