Southeast Winter Storm Helena Update - Travel Notice Exception Policy Updated: January 5, 2017 added additional cities MYR, FLO, PGV customers due to the impact of Winter Storm Helena on the southeastern U.S. ATL, AVL, BHM, BNA, CAE, CHA, CLT, EWN, FAY, FLO,GSO, GSP, HSV, ILM, MGM, MYR, OAJ, ORF, PGV, PHF, RDU, TRI, TYS Impacted Travel Dates: January 6 7, 2017 New Travel Dates: January 4 10, 2017 Reissuance of Tickets On/Before: January 10, 2017 Tour Code/IT Box- if unable to alter due to the ticketed fare auto populates specific information; indicate the waiver code in the Endorsement Box along with the required verbiage for that fare. Cuba SSR: RFTV Reason Code Requirement Lowest Inventory Same Cabin View Extended Travel Rebooking after the Travel Event RFTV SSR must be reentered in the PNR for the
OSI Requirements: Changes to Stopover City: Rebooking to an Alternate Flight when the Flight is Canceled: new itinerary Refer to RFTV Information SE STORM HELENA JAN2017 Not Refer to Change to Origin/Destination Not Flight Not Canceled: Not Flight Canceled: via ARC/BSP Follow Schedule Irregularity (IROPS) by clicking on: Schedule Irregularity (IROPS) Please note when American cancels the customer s flight you can always self-refund a non-refundable ticket through ARC/BSP processing. Affected City/State(s) Atlanta, GA (ATL) Asheville, NC (AVL) Birmingham, AL (BHM) Charlotte, NC (CLT) Chattanooga, TN (CHA) Columbia, SC (CAE) Fayetteville, NC (FAY) Florence, SC (FLO) Greensboro, NC (GSO) Greenville, NC (PGV) Greenville Spartanburg, SC (GSP) Huntsville, AL (HSV) Jacksonville, NC (OAJ) Knoxville, TN (TYS) Montgomery, AL (MGM) Myrtle Beach, SC (MYR) Nashville, TN (BNA) New Bern, NC (EWN) Newport News, VA (PHF) Norfolk, VA (ORF) Raleigh Durham, NC (RDU) Tri City, TN (TRI) Wilmington, NC (ILM)
Rocky Mountain Winter Storm Helena - Travel Notice Exception Policy customers due to the impact of the winter storm in the West and the Rockies. ASE,BOI,COS,DEN,DRO,EGE,GJT,GUC,HDN,JAC,MTJ,RNO,SLC Impacted Travel Dates: January 4-5, 2017 New Travel Dates: January 4 8, 2017 Reissuance of Tickets On/Before January 8, 2017 Note: Tour Code/IT Box- if unable to alter due to the ticketed fare auto populates specific information; indicate the waiver code in the Endorsement Box along with the required verbiage for that fare Cuba SSR: RFTV Reason Code Requirement OSI Requirements: Changes to Stopover City: Rebooking to an Alternate Flight when the Flight is Canceled: Same Inventory Same Cabin Refer to: Extended Travel Rebooking after the Travel Event for detail RFTV SSR must be reentered in the PNR for the new itinerary RM HELENA JAN2016 Not allowed Refer to Change of Origin/Destination Not Refer to Co-Terminal Flight Not Cancelled: Not Flight Cancelled: via ARC/BSP Follow Schedule Irregularity (IROPS) by clicking on: Schedule Irregularity (IROPS) Please note when American cancels the customer s flight you can always self-refund a non-refundable ticket through ARC/BSP processing.
Affected City/State(s) Aspen, CO (ASE) Boise, ID (BOI) Colorado Springs, CO (COS) Denver, CO (DEN) Durango, CO (DRO) Vail Eagle, CO (EGE) Grand Junction, CO (GJT) Gunnison, CO (GUC) Hayden Yampa, CO (HDN) Jackson Hole, WY (JAC) Montrose, CO (MTJ) Reno/Tahoe Intl, NV (RNO) Salt Lake City, UT (SLC) South Central Winter Storm Helena - Travel Notice Exception Policy customers due to the impact of Winter Storm Helena in the South Central Region. DFW, LIT, OKC, MEM, SPS, LAW, TXK Impacted Travel Dates: January 6, 2017 New Travel Dates: January 4 9, 2017 Reissuance of Tickets On/Before January 9, 2017 Cuba SSR: RFTV Reason Code Requirement OSI Requirements: Note: Tour Code/IT Box- if unable to alter due to the ticketed fare auto populates specific information; indicate the waiver code in the Endorsement Box along with the required verbiage for that fare Lowest Inventory Same Cabin Refer to: Extended Travel Rebooking after the Travel Event for detail RFTV SSR must be reentered in the PNR for the new itinerary SO CEN HELENA JAN2017 Not allowed Refer to Change of Origin/Destination
Changes to Stopover City: Rebooking to an Alternate Flight when the Flight is Canceled: Not Refer to Co-Terminal Flight Not Canceled: Not Flight Canceled: via ARC/BSP Follow Schedule Irregularity (IROPS) by clicking on: Schedule Irregularity (IROPS) Please note when American cancels the customer s flight you can always self-refund a non-refundable ticket through ARC/BSP processing. Affected City/State(s) Dallas Ft Worth, TX (DFW) Lawton, OK (LAW) Little Rock, AR (LIT) Memphis, TN (MEM) Oklahoma City, OK (OKC) Texarkana, AR (TXK) Wichita Falls, TX (SPS)