NEW TRAINS ENTER SERVICE

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1 AUTUMN/WINTER 2011 YOUR STAFF MAGAZINE NEW TRAINS ENTER SERVICE OFFICIAL LAUNCH MARKS INTRODUCTION ON THE LARNE LINE PAGE 6 NEW BUS SERVICES INTRODUCED PAGE 10 AWARDS SUCCESS PAGES 22 & 23 COMPETITION! PAGE 31

2 02 Elaine McCurdy Editor WELCOME TO EXPRESSLINES Autumn/Winter 2011 YOUR STAFF MAGAZINE Welcome! Welcome to a bumper autumn/winter issue of Expresslines. We have lots of news from around the company including; the official launch of the new trains entering service on the Larne line, new bus services introduced by Ulsterbus and Metro, and a Park & Ride developments update. In this issue Michelle Rafferty tells us about her role as Rural Transport Development Manager and Trevor McFarland talks about being Captain of Newtownstewart Golf Club. Thank you to everyone who contributed to this issue; remember to send in your news and photos for the spring issue. EXPRESSLINES IS THE STAFF MAGAZINE FOR TRANSLINK EXPRESSLINES Autumn/Winter 2011 is published by Translink, the integrated public transport services provided by Metro, NIRailways and Ulsterbus. Our vision is to provide integrated travel solutions that are attractive, sustainable and good value. PRODUCTION Editorial: Marketing Department Design: Whitenoise, Photography: Various Print: Commercial Graphics, Contents A Christmas Message 03 Mail Box 04 All in a days work 05 Keeping you connected News in Brief 08 News 09 News 10 News in Brief 11 News 12 This time its personal 13 Wishing you a happy Christmas and New Year. Elaine McCurdy Editor elaine.mccurdy@translink.co.uk Telephone: Post or pop in: Expresslines, Marketing Department, Translink, Central Station, East Bridge Street, Belfast BT1 3PB This magazine is available, upon request, in a range of formats eg, braille, large print or audio tape. Please ring News 14 News in Brief 15 Its all in the name of charity Health & Wellbeing 18 News 19 News 20 Students 21 Awards News in Brief Nature Notes 25 Promotions Family Life News in Brief 30 Competition 31

3 A Christmas Message 03 I would like to begin by saying thank you to everyone for your hard work and dedication during the past year. It is down to you that we have achieved so much in the last twelve months. I recognise the pressures households are under and we should feel proud that together we are helping our customers save some money in these austere times by freezing fares and offering a range of value for money tickets. Hopefully this will encourage more people to try our services. As we go into the New Year the economy is going to continue to be difficult, but let us see this as an opportunity to continue delivering excellent customer service to keep our existing users and encourage even more people to consider travelling with us. My thanks also go to those of you who will be working over the holiday period providing services to others. Thank you again for your support and contribution, I wish you all and your family, a joyful and peaceful Christmas and New Year. Catherine Mason Group Chief Executive It has been a pleasure to get out and about and meet many of you over the past six months, I have been very impressed with the enthusiasm and dedication of everyone I have met, and look forward to seeing many more of you in I would like to take this opportunity in my first year as Chairman to thank everyone for their continued hard work throughout Your effort, dedication and expertise has played an important part in the work we do to encourage continued growth in the provision of an effective public transport service for Northern Ireland. On behalf of my colleagues on the Board, may I wish you and your families a happy Christmas and a successful John Trethowan Chairman Christmas / New Year Message from TSSA Once again it is our pleasure to extend season's greetings to all our TSSA members, to the representatives and members of our sister Trade Unions and to all with whom we do business throughout the Translink Group. Jim Kavanagh & Patrick McCusker TSSA Irish Office I hope the New Year will provide an opportunity for us all to prosper. Enjoy the holiday. Michael Mulholland Regional Officer GMB Christmas Message from Unite the Union Dear Colleagues, the officers and staff at Unite wish to extend seasonal greetings to all our colleagues and their families at Translink. Davy McMurray Regional Officer Unite the Union Christmas Message from SIPTU To all Members of Staff employed in Northern Ireland Railways / Translink. SIPTU wishes you and your family a very happy and peaceful Christmas and a prosperous New Year. Kevin McKinney Industrial Officer SIPTU Christmas Message from GMB Best wishes for the festive season to you all. I am sure you will agree 2011 has been a difficult year for everyone; let s hope 2012 shows improvement in which we can all benefit. I look forward to working with you in the future!

4 04 Mail Box Translink Metro Driver Barry Caesar shows great customer service I was taking the 7A bus home from the City Centre after working late in very miserable weather, after my car broke down for the second time in two weeks. The driver gave exemplary customer service to myself and all the passengers on board and made what would have been an otherwise quite miserable journey home very enjoyable. If you are able to pass on my compliments that would be greatly appreciated. R Simpson, Belfast Driver George Scott shows honesty and kindness I travelled on the 1E bus which to my mind was uneventful until I received a phone call from the driver George Scott to inform me that, unbeknown to me, I had left my wallet on the bus. He advised that the bus would be travelling back the same route and arranged to meet me at my local bus stop whereupon he returned my wallet. He is a gentleman and a credit to your organisation and I would like to pass on my sincere thanks to him for his honesty and kindness. H Hagan, Glengormley Kevin Wallace and Susan O Neill deliver important message with the Safety Bus I would like to thank Kevin and Susan for all their support in making Bee Safe a great success. I know the children really enjoyed the safety bus scenario and they have benefited from the important message. The Safety Bus is an integral part of Bee Safe but it is Kevin and Susan s enthusiasm and delivery which makes the sessions so popular. They brought so much to our event both personally and professionally; they are an asset to Translink. A Barton, District Policing Partnership Translink NIRailways Conductor Jonathan McAuley impresses passenger I took the train from Gt Victoria St to Ballymena. When the train stopped at City Hospital 5 inebriated men in their twenties got on and started to sing sectarian songs causing offence to other passengers. I was also fearful for a young woman and her children who were of African ethnicity as one of the men made a derogatory comment. When the train stopped at Central station these males got more boisterous and one fell over. At this point I saw the conductor arriving. Without hesitation or fear he addressed the men and in a firm tone told them to get off the train because they would not be travelling due to their drunken state. He then waited outside so as not to create any confrontation and the men eventually got off. I was extremely impressed by the conductor and hope that an appropriate mention will be made on his personal record as he is deserving of such. F M Norton, Ahoghill Friendly and helpful staff at Carrickfergus station My wife was taken to the City Hospital seriously ill and my dilemma was how does an old fellow like me of 87 years who is only able to walk short distances and generally gets around on a small scooter get from Carrickfergus to visit her. Well going by train was the answer and I wish to convey my very sincere thanks to both the staff at Carrickfergus Station and also the ticket guards who were so friendly and helpful for just over 2 weeks on my daily journey. It was a wonderful service, something I shall never forget. J Sutton, Carrickfergus Enjoyable experience trying the new train My partner and I took up the free offer on your new train from Larne to Belfast. We would like to take this opportunity to express our thanks. It was an enjoyable journey and all of your staff were polite and courteous. We are both drivers and have not used the train for over 15 years, however today's journey has changed our mind, and we will use this service in the future. M Shields Translink Ulsterbus Driver Paula McAllister was recently awarded a You are the Difference certificate after these two instances of praise. When I travelled from Belfast to Kilroot the bus was very busy and there were some disabled passengers in wheelchairs who appeared to be with a party of athletes travelling to Jordanstown University. The driver showed considerable care and attention to these people and their carers and assisted them boarding the vehicle. When they were getting off the bus the driver had difficulty with the ramp, she remained calm, unflustered and polite and successfully disembarked the visitors. When she got back on the bus the other passengers showed their appreciation by giving her a round of applause! She should certainly receive recognition for her actions. R Gordon An elderly lady with Alzheimer s went missing from her pensioners fold and there was serious concern that she was not dressed for a cold night and would not survive. The PSNI phoned Gerry Mullan, Service Delivery Manager at Newtownabbey Depot as they had been informed the lady boarded an Ulsterbus driven by a female driver. The driver was Paula McAllister who remembered the lady and was also able to tell the Police where she got off. The Police, the lady s son and members of Whiteabbey Community Group went there and were able to trace her movements and eventually found her unharmed. The Community Group want to pass on their most sincere thanks to Paula as her memory may have saved this lady s life. Whiteabbey Community Group Coach Driver Mark Burns receives thanks for press tour Please pass on my thanks to Mark for really being an excellent driver. I thought he drove really well and I cannot recall there ever being a lurch or sudden stop, which considering some of the roads he was driving on, was quite miraculous! Drivers are really so important in ensuring that the tour goes smoothly, Mark certainly gave the right impression with his helpful and welcoming demeanor. With a fantastic coach, we could not have asked for a better way in which to demonstrate the modern face of coach touring and why going by coach is the best way to travel. Paul Ovington, Coach Tourism Council

5 All in a days work 05 Michelle Rafferty, Rural Transport Development Manager How long have you worked for Translink? I have worked in Translink for over 12 years. I started my career in the organisation as a graduate management trainee and have undertaken bus operational management roles at various depots including Lisburn, Coleraine, and Enniskillen. Since 2007 I have managed the Rural Transport Unit. affecting the bus industry through regular meetings between the DOE and the Federation of Passenger Transport NI. I am also a member of the strategic learning and development project team within the Translink Organisational Development Programme. What is the role of the Rural Transport Unit within Translink? The Rural Transport Unit is the primary contact point between Translink and the Department for Regional Development for all matters relating to subsidies received for rural bus services. What does your role involve? I work closely with key partners in the Department for Regional Development, and other stakeholders in the business sector to continually improve bus services and to increase public transport modal share. I have responsibility for the management of a budget of c. 1million per annum for the operation, marketing, and development of rural Ulsterbus services. This requires comprehensive financial analysis to ensure internal control over the grant-in-aid and appropriate use of public funds. I also oversee the RTF marketing strategy and implementation of promotional campaigns for the subsidised services, which are undertaken by the Rural Transport Development Co-ordinator. In addition I manage the arrangements between Translink and the Community Transport sector in respect of the leasing and maintenance of the fleet of RTF minibuses. What projects are you currently involved with? I represent Translink on the Bus Operator Licensing Review Group which aims to deal with matters What qualifications and skills are particularly helpful to you in your job? I have a BSSc Honours Degree in Economics and Management from Queens University. I am also a member of the Chartered Management Institute and I possess a CPC qualification in passenger transport legislation. These qualifications, together with experience of managing transport operations, mean that I am able to apply commercial and market awareness in my day to day work and my decision making. My job involves dealing with a wide spectrum of business functions internally and externally, so it s also important to possess good organisational ability. What aspect of your job do you find most challenging? In the current economic climate there are significant challenges posed by financial pressures on the availability of the necessary funds to provide bus services in deep rural areas, so it s vital to continue to grow passenger numbers and attract new passengers in order to sustain the availability of services. What aspect of your job do you most enjoy? I get to experience both the operational side of the business, in terms of involvement in the planning of some front line services, and also be involved in the policy agenda through working with DRD and other Government departments and organisations within the business and community sector.

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7 Keeping you connected 07 First new trains enter service New trains Now in service on the Larne Line Launch Event An official launch event was held on 29 September to mark the introduction of the first new train entering service on the Larne line. Transport Minister Danny Kennedy boarded the train and after arriving in Belfast, he addressed a gathered audience at Central Station: When all 20 new trains are introduced into service railway passengers will experience a step-change in service reliability and improved accessibility. Importantly, these new trains will replace all the old fleet currently operating on the network, delivering an overall improved quality of railway services. I am committed to providing a high quality rail service which promotes a sustainable and attractive alternative to the private car. John Trethowan, Chairman of Translink, commented: We are delighted to be launching the first of the new Class 4000 trains into passenger service and are confident that they will help us in our commitment to providing our passengers with modern, reliable and good value travel solutions. We would like to extend a big thank you to the DRD Minister, Danny Kennedy and officials for providing funding to purchase these new trains which will even further improve the service for passengers. Modernisation of Northern Ireland rail services has resulted in over 60% growth in passenger numbers in the last 10 years, culminating in a record 10.4m journeys last year. As the new fleet is rolled out we hope that even greater numbers of people choose the train. New Trains Two Programme To date, three of the new Class 4000 trains which Translink took delivery of earlier this year have completed the extensive testing programme that is required under European regulations and are now available for passenger service with a further two trains approaching final testing. Translink expects that all 20 of the trains will be fully commissioned and in service during In addition to the introduction of the new Class 4000 trains, the 150million New Trains Two Programme will also include the construction of a new train maintenance facility at Adelaide as well as the extension of some platforms to accommodate the new trains. Marketing Campaign A range of marketing activity is taking place to mark the arrival of the New Trains on the Larne Line. In October a household mailing targeted homes along the Larne line close to rail stations. The mailing included a timetable and a 50% off voucher to encourage trial of the new trains at peak commuter times. Another initiative to entice people to try the new trains was a free trains fun-day event between Larne and Great Victoria Street on 29 October; entertainment included live music plus goodie bags and face-painting for children. People who wouldn t normally travel by train were encouraged to try the new Class 4000 trains by availing of a complimentary ticket. A new advertising campaign (pictured above) was also launched at the end of October with the simple strap-line Try the Train. The creative shows images of typical passengers such as business people, students, leisure travellers and families. It aims to encourage existing passengers and potential new rail users along the Larne Line to try the new trains and experience the benefits. The advertising targets people living in the area via regional press and outdoor advertising. Pictured: (1.) Children enjoying face-painting at the free trains fun-day event. (2.) Transport Minister Danny Kennedy speaking at the launch event. (3.) Catherine Mason, Group Chief Executive, Danny Kennedy, Transport Minister, and John Trethowan, Chairman, mark the introduction of the first new train entering service.

8 08 News in brief Pupils Go Eco for Schools Travel Challenge Translink supports Anti-Bullying Week Primary school pupils across Northern Ireland are being asked to adopt more sustainable travel habits for the journey to and from school. The appeal from Translink, TIDY Northern Ireland and Eco-Schools follows the launch of the Translink Eco-Schools Travel Challenge in which classes are required to monitor pupil travel patterns. Pupils and parents are being encouraged to move away from private car use and instead adopt more environmentally-friendly travel modes such as walking, cycling, bus and train travel. The Challenge assists schools in achieving the prestigious Eco-Schools Green Flag Award. Lynda Shannon, Communications Manager, reports: Sustainable travel including passenger transport has a big role to play in reducing local carbon emissions. It is therefore important that we instil the value of more sustainable lifestyles amongst children from an early age. Pictured: Pupils from Antrim Primary School helped launch this year s Travel Challenge. A cyber bullying advice leaflet for parents and carers was launched as part of this year s Anti-Bullying Week (14-18 November), which is co-ordinated by the Northern Ireland Anti-Bullying Forum (NIABF) and supported by Translink. Cyber bullying is bullying that takes place through new technologies, such as mobile phones and the internet. This could include; posting hurtful, embarrassing or threatening material online; sending nasty text messages or leaving rude voic s on a mobile phone; excluding someone from an online game or setting up fake profiles on a social network to make fun of others. The leaflet explains what cyber bullying is to parents and carers and the steps they can take to help ensure their child does not experience, or display, such behaviour. A copy of the leaflet can be downloaded at: Pictured: At the launch of this year s Anti-Bullying Week are Fane Street Primary School pupils with Lee Kane, NIABF, and Siobhan Rafferty, Internal Communications Officer.

9 News 09 Antrim Integrated Bus & Rail Station Michelle Alcorn and Maurice Wray from the Infrastructure Division updated Expresslines on the current progress of the Integrated Bus & Rail Station at Antrim. The construction cost for this project will be circa 2.2m; the contractor Glasgiven was appointed at the end of November 2011 and the refurbishment and extension will be commencing January 2012 and completed in the summer of Michelle Alcorn, Programme Manager, said: The project will be phased with the new traffic management system and Park & Ride starting in Jan 2012 and handed back to us in the summer of The actual renovation and extension of the station building will not commence until summer 2012 and will complete the following year. The station will operate out of temporary facilities during the construction phase. Maurice Wray, Property Manager, reports: The new integrated Bus & Rail Station, which is funded by the Department for Regional Development, has now secured funding from the European Union INTERREG IVB North West Europe (NWE) financial scheme as part of the SusStation Achieving Sustainable Stations Project. INTERREG IVB NWE is a financial instrument of the European Union s Cohesion Policy focusing on the North West Europe area. Its purpose is to meet the European Territorial Cooperation Objective by means of funding transnational projects. The aim is to find innovative options to make the best use of available territorial assets to address common challenges. The SusStation Achieving Sustainable Stations Project is an initiative involving 5 partner organizations (including Translink) from different European countries that supports the construction of sustainable, low carbon railway stations. The modern extension to complement the existing station building which will provide: SUSTAINABLE CONSTRUCTION reclaimed clay facing brick triple glazed curtain walling roof mounted solar panels grey water harvesting system natural ventilation naturally insulated green roof undergoing a BREEAM Assessment NEW PASSENGER FACILITIES new enclosed waiting area new public toilets new parent room vending machines integrated ticket office, new staff facilities In addition, the development will provide: A new traffic management system and improved pedestrian access An extension of the existing bus park Additional park and ride facilities (180 spaces)

10 10 News New Bus Services introduced New Titanic Quarter Metro service Translink Metro has launched new bus services for the Titanic Quarter which aim to make journeys easier and more affordable for both employees in the area and students attending the new Belfast Metropolitan College campus. Supported by funding from Titanic Quarter, the enhanced Metro 26, 26b and 26c services commenced on 1 September. The services depart from Wellington Place in Belfast City Centre and provide a minimum frequency of three services per hour with two of these extending into the Science Park situated on Queen s Road. Operating from early morning until 6pm, Monday Friday, The new Metro 26 timetable also includes a number of connecting through services to and from the University quarter in South Belfast. Billy Gilpin, Metro Belfast Area Manager, reports: This is an exciting time for the Titanic Quarter which has fast become a modern bustling hub for the business, hospitality, residential and education sectors. To compliment its development, we want to ensure the area also boasts an attractive bus service meeting people s travel needs whether for work, leisure or study. Our newly enhanced Metro 26 bus service offers hassle-free travel right into the heart of the Titanic Quarter and beyond serving large organisations such as PRONI. Its launch coincided with the beginning of the new College term so students can enjoy the benefits of a frequent and reliable bus service reaching lectures on time without the hassle of finding a car-parking space! Sam Heaney, Senior Project Manager at Titanic Quarter, said: We are delighted with the development of this new Metro service. With over 2,000 people working on site throughout Titanic Quarter, and with the iconic Titanic Belfast visitor attraction expected to attract up to 400,000 visitors annually when it opens in April 2012, it is necessary that we cater not only for the local commuters but also the students and visitors who will be traveling to the area. New Newtownards Town Service This new Translink Ulsterbus service commenced in October 2011 and serves the new Castlebawn Tesco Extra Store in Newtownards. To date it has proved to be a great success, providing residents in the local area with a frequent and reliable alternative to the car when travelling to the supermarket. Pictured: (top) (l-r) Alyson Stanford, PRONI, Marie-Therese McGivern, Belfast Metropolitan College, Billy Gilpin, Translink Metro Area Manager, and Sam Heaney, Titanic Quarter. (bottom) The new Newtownards Town Service 308A/B/C serves the Castlebawn Tesco Extra Store.

11 News in Brief 11 Three new directors join NITHC Board Following an open public competition, three new appointments were made to the Board of the Northern Ireland Transport Holding Company (NITHC). The Non-Executive Director appointments are for a four year period, effective from 1 October and will run to 30 June James Brown is a former senior executive holding Managing Director Positions in both Plc. and family owned companies, mainly in the service sector. James is a Board member of both Skainos Ltd and The East Belfast Partnership Board, a trustee of The Northern Ireland Association of Mental Health and Former President of the Irish Association of Funeral Directors Tony Depledge has worked in public transport for over 40 years, since 2008 he has worked part-time for Arriva, concentrating on policy work at a European level. He is currently President of the European Union Committee of the international trade association, UITP, Vice-Chairman of the operating company of the Grand Theatre in Blackpool and is also a trustee of the transport charity, the Rees Jeffrey s Road Fund. Frank Hewitt is currently Chairman of the Northern Ireland Science Park and Chairman of the BIG Lottery Northern Ireland Country Committee. He is also a non-executive board member of the UK BIG Lottery Fund, the ILEX Urban Regeneration Company and of the Strategic Investment Board. He is also Honorary Consul for the Federal Republic of Germany. Belfast Fashion Week Metro Monster Mash Model Holly Edgar travelled in style with Translink Metro to this year s West Coast Cooler Belfast Fashion Week. Translink Metro once again supported the West Coast Cooler FASHIONWEEK 2011 which offered an exciting series of catwalk shows and style events from October. To show how glamorous bus travel can be Translink offered a 1 discount off the show tickets on the presentation of a valid Translink Metro ticket, receipt or pass. This ticket discount offer was also available to Translink employees on the presentation of a valid staff pass; spouse/ partner and dependants passes were also accepted.. Pictured: Model Holly Edgar travelled in style with Translink Metro to this year s West Coast Cooler Belfast Fashion Week. The Metro Monster Mash was again sponsored by Translink Metro who also operated a free ghost bus shuttle service. A city event highlight for Belfast every year this year s event took place at the Odyssey on 30 October with lots of hair-raising fun activities throughout the afternoon ending with a spooktacular fireworks display. Belfast City Council organised live on-stage music and dance performances, street theatre, wacky workshops, face-painting and breath-taking fire shows. Translink Metro Service Delivery Manager, Roy Sloan, said: Customers were able to take the hassle out of travelling to the event by using regular Metro services into the city centre and our free shuttle bus service to and from the Odyssey. Pictured: Ursula Kelleher, PR & Public Affairs Officer, presented the Shields family with a special travel prize for their fangtastic costumes at the recent Metro Monster Mash.

12 12 News Youth Conference Service Translink works hard with local communities and other statutory organisations to help build a better society for everyone. We work to deliver a number of initiatives which will have a positive impact for all. One such initiative is the Youth Conference Service, which is delivered in partnership with the Youth Justice Agency. Youth Conferencing is about giving young offenders the opportunity to both understand the harm caused by their offences and make amends to their victims, family and community. It also assists with taking steps to avoid offending in the future. Our involvement is with young people who have vandalised our property or made a bus or rail journey unsafe for passengers, who then wish to make amends for their behaviour. These young people work closely with our Community Safety Team on a restorative project. In return we educate them on the impact and consequences of their actions. As part of this service employees across the company act as corporate victims as well as mentoring the young offenders. Over the last 12 months we have dealt with 10 referrals from the Youth Justice Agency of which 6 cases are now complete, with the remaining 4 cases still pending. Speaking about the initiative Damien Bannon, Translink Metro Service Delivery Manager, explains: Our participation in the Youth Conference Service is just one way we try and address antisocial behaviour towards public transport. By taking part in this scheme it has helped us to engage directly with the local community. We hope that the young people will learn from their time with us and in turn share their experiences and lessons learned with their peers. The scheme has proved to be very successful as the re-offending rates for those youths participating in the scheme over the last 5 years is zero. This is also evident in our own results which highlight a year on year reduction in reported antisocial activities over the last 8 years from a peak of 2000 in 2002 to 500 in These figures are a clear endorsement of the scheme and the efforts of the community safety team. Taking the lead on the scheme is Susan O Neill, Translink Community Safety Team and she explains her role: From my previous bus driving experience I am very aware of the stress and impact that stone throwing and other antisocial activities can have on drivers and passengers. By acting as the corporate victim at conferences I can use my personal experiences to explain to those involved the dangers and hurt caused by their actions so that they can fully appreciate the consequences. It is also a very visible way of reassuring driving staff of Translink s commitment towards tackling this issue and ensures that those intent on causing damage and harm to employees, passengers and vehicles are brought to account. In addition to Youth Conferencing our Community Safety Team are also involved in delivering safety messages to around 25,000 school children / young people each year through a number of initiatives to include: Bee Safe Campaign: an inter agency campaign ran in the 24 council district in Northern Ireland for all Year 7 pupils. Year 8 induction for all secondary schools in the greater Belfast area. Diversionary activities and developing relationships with youths in hot spot areas. All employees are encouraged to report any incidents as they might be eligible for a reward from the Company Reward Scheme if their evidence leads to a successful prosecution. For further information on the Youth Conference Service visit:

13 This time its personal 13 Trevor McFarland, Captain of Newtownstewart Golf Club Trevor McFarland, who works as an auto electrician at the Ulsterbus Garage in Omagh, is the Captain of Newtownstewart Golf Club, Co Tyrone. When did you start playing golf? I took up golf in 1985, my sister worked as the bar steward at the club and I did some casual work there. I was persuaded to give it a go and of course got hooked! I ve been a member of Newtownstewart Golf Club for 26 years now. How were you selected to be Captain? I became Captain in January 2011, following a year as Vice Captain. The Captain selects his successor and I was selected by Luke Donnelly. Prior to this I had served 6 years in the council and been juvenile convenor. How is the club run and what are your duties as Captain? The club is run by a board of trustees who delegate responsibility to the Council; this is an elected body from the membership who are appointed at the AGM. The Captain, President, Vice Captain and Vice President fulfil the main role with the support of office bearers and convenors. The life of the club is very busy and many hours are given to chairing meetings of the Council and attending various committees. There is also work involved in identifying sponsorship and fundraising for the development of the club. This year we have improved some of the holes on the course and built a skills practice area. There is strong social element to the job with prize giving events and supporting representative club teams as they compete at courses throughout Northern Ireland and of course the big events of Captains day and Presidents day. It takes a real team effort to make things work! How often do you play? Three to four times per week or as my wife says too often. I mainly play in Newtownstewart, which is set in the Baronscourt Estate, and boasts great scenery and a rich wildlife of deer and pheasants which can compensate during a bad round. This year I ve tried to play in different fourballs just to get to know more members. I do have a regular partnership for team events, led by Eugene Corry. Have you ever had a hole in one? I can claim credit to 3. What is your golf handicap? I play off 9 now, but was as low as 6. What competitions have you taken part in? I mainly play club and charity events in Newtownstewart and the wider North West. I have also been Captain of the Ulster Cup and The Jimmy Bruen, which are GUI competitive events across Northern Ireland. I ve won quite a few golf competitions over the years but never the much coveted Captains day or Presidents day. What upcoming events are you involved in with the club? The club fundraising Christmas events are next, with the annual draw and turkey bingo. The club is also planning for its Centenary in 2014 and we have set up a committee to plan for this. I hand over to Ronnie Jack the current Vice Captain in January phew! What would be your dream course to play? My all time favourite is Prestatyn in Wales which I ve played many times but if I could play a dream course then it would have to be Augusta National. Which of the top golfers do you most admire and why? Seve Ballesteros is a legend his touch, skill and ability to make the miraculous shot at the right time, of course his charisma and contribution to the European Ryder Cup and the world of golf in general set him apart for me. I was very touched by his humble acceptance of his greatness in his final interview on BBC with Peter Alice. Pictured: Trevor was joined on Captains Day by his wife Karen and son Robin.

14 14 News Coleraine to Derry rail line relay The Minister for Regional Development has given details to the Assembly of the additional funding which will allow the acceleration of essential engineering work on the Coleraine to Derry rail line. Group Chief Executive, Catherine Mason, recently reported: Many within the company have been heavily involved in preparing various scenarios for this line over time. We were all disappointed when the well configured plans for a full relay were not funded by the last Executive and announced by DRD as part of the final budget in April As soon as it became apparent that some funding might now be made available to this line our infrastructure team have been working hard to develop an innovative engineering solution to best fit any new funding made available. I think it is worth highlighting the professionalism and expertise of Translink people who have advised DRD and which has made this decision possible. The engineering work commences the necessary relay of the rail line and will mean that instead of the planned 5 return rail journeys per day for 2013 there will be 8 when this phase of the work is completed at the end of March Work to complete the full relay and upgrade of the track will then take place after Now that the funding is in place there is a still a very demanding schedule involving complex tendering and compliance with procurement rules to facilitate the start of the design work in March Making decisions and getting approvals on time will be critical if this phase of work is to be completed by end of March 2013; this represents a significant challenge. The schedule of work to complete the relay is now in 3 phases: Phase 1. Track closure from July 2012 to end of March 2013 for the full relay of the lines between Coleraine to Castlerock and Eglinton to Londonderry, including necessary repairs to all bridge works in these sections. In addition, track safety improvement works will include new continuously welded rail on the section between Castlerock and Eglinton, the top up of ballast and removal of ballast wet beds. This will result in the provision of 8 return trips per day. Phase 2. Re-signalling of the line between Coleraine and Derry and a new passing loop; no (full) closure of the line will be required for this work. It is planned to complete this work in 2015 and it will result in the provision of an hourly service. Phase 3. Finally, it is planned to complete the full relay of the track between Castlerock and Eglinton in 2021.

15 News in brief 15 Translink puts MTV EMAs centre stage Employers urged to TaxSmart Translink provided special coach and train services for music fans travelling to the MTV Europe Music Awards (EMAs) on 6 November and Metro services were enhanced on the 12 main corridors across Belfast. Around 20,000 fans came to Belfast for the special MTV concerts and enjoyed the lively city centre atmosphere. Translink wanted to offer fans a reliable and easy way to get to Belfast City Centre to enjoy the show. With MTV concerts held at the City Hall and the Ulster Hall our range of services including Metro, Goldline and special trains, offered music fans better and more convenient travel options. Translink Ulsterbus Special coaches ran from Londonderry, Omagh, Dungannon, Armagh, Newry, Banbridge, Newtownards, Downpatrick, Cookstown and Magherafelt. Late night return services departed from Europa Buscentre at 11pm. Translink NIRailways Enhance scheduled train services ran throughout the day to meet demand. All late night return trains operated from Great Victoria Street Train Station travelling to Bangor, Lisburn, Portadown, Carrickfergus, Larne, Antrim, Ballymena and Coleraine. Translink Metro An enhanced Metro bus timetable ran on the 12 main corridors across Belfast with services extended to operate until 11pm. Pictured: Richard Godfrey, Executive Producer of the 2011 MTV EMAs, viewed the city centre arrangements as Belfast geared up for the music extravaganza. Businesses across Northern Ireland are being urged to sign up to TaxSmart, a Translink initiative which offers employees savings of up to 31% on the cost of annual Metro and Ulsterbus travel through a salary sacrifice scheme. A number of local organisations are already taking advantage of the initiative, which sees reduced income tax and national insurance contributions made by employee s as annual bus travel is paid directly from their salary. The overall cost of running a car is up by 21% in the last year with increases in fuel, insurance and parking, therefore Translink are urging companies to sign up to TaxSmart to allow their employees to avail of unlimited, discounted bus travel. Three types of TaxSmart cards are available providing unlimited travel across Metro, Ulsterbus or combined Metro and Ulsterbus services. Employees can take advantage of discounted travel after an employer has signed up to TaxSmart and Translink is encouraging more businesses to take advantage of the cost savings available through this scheme. You are the Difference Paula McAllister a Driver from Translink s Newtownabbey Depot was recently presented with a You are the Difference certificate after receiving two very appreciative compliments from passengers (see page 4 Mail Box). Gerry Mullan, Service Delivery Manager, also presented Paula with a bouquet of flowers in recognition of her continued ability to carry out her job extremely well.

16 16 Its all in the name of charity Employees fundraising abseils Action Cancer Phillip Woods, Assistant Service Delivery Manager at Metro Short Strand, recently abseiled the Obel Tower, Belfast, the tallest skyscraper in Ireland! Thanks to everyone who helped him raise over 220 which will go towards the life-saving services at Action Cancer which includes breast screening services (40-49 and 70+), men s MOT health checks, BIG BUS, Counselling, complementary therapy, Listening Ear Service, health promotion for workplaces, community groups and schools and grants for local research projects. Diabetes UK Northern Ireland Liam Martin and Louise Foster from the Human Resources Department recently abseiled the Europa Hotel, Belfast in aid of Diabetes UK Northern Ireland. The proceeds raised will help the charity to continue their vital work of funding research, providing information and support and campaigning to improve standards of care for those with diabetes. Thanks to everyone who supported them in raising approximately 250 they hope to get this match funded through the Translink Community Partnership Board. RailRoad Pub Quiz In October the RailRoad Charity Committee held a pub quiz in Morrison s Bar, Belfast. It was a great success with 12 teams taking part from across the company including Metro Inspectors, Ticketing, Marketing, HR, Infrastructure, Rail Engineering, Customer Services, Bus Services and Rail Services. Hosted by Brian Montgomery, Metro Control, participants had to answer their way through Highway Code, music and general knowledge. The winning team lastminute.com consisted of employees Norman Maynes, Lynda Shannon, William Patton and Jonathan Miller. Funds raised will go into the RailRoad charity fund and be used to offer assistance to Northern Ireland based charities. The RailRoad Committee hope to run another quiz after Christmas and hope even more teams will join in. For more information about the RailRoad Charity or, if you are interested in joining the GAYE scheme please contact Heather Grant, RailRoad Secretary at Central Station on (028) ext 2419 or heather.grant@translink.co.uk Pictured:Clive Bradberry, RailRoad Chairman (middle) is pictured with the winning team. Railroad & Diabetes UK NI are planning to hold a charity cycle next May/June; to register your interest contact: siobhan.rafferty@translink.co.uk or Tel: ext 2363

17 17 Slieve Donard Mountain Challenge Leana Myles from, Infrastructure Department, and Robert Neeson, a bus driver in Antrim, recently took up the challenge of climbing Slieve Donard in aid of Diabetes UK Northern Ireland. Leana and Robert both have family members affected by Diabetes and wanted to help raise awareness for this condition and also wanted to support the company s new charity partner. Thanks to everyone who supported them in raising approximately 300 between them. To find out more about Diabetes UK Northern Ireland fundraising events visit: uk/northernireland or call the Fundraising Team on (028) Alzheimer s Society of Ireland Mark Mullan, Inspector Europa Buscentre, updated Expresslines on the 125th anniversary celebrations at Croke Park for Gaelic Games within Irish Transport. The day was a great success with all monies raised going to the Alzheimer s Society of Ireland. It was a special day for all of the Translink Gaels squad (a team of employees from Ulsterbus, Metro and NIRailways) with the thrill of running onto the hallowed turf of Croke Park - making enviable memories for years to come. On behalf of the team Mark would like to thank everyone involved in making the day possible by giving their time and effort, especially Tommy Moss for Managing the team and also Sean Falls for organising the team and working with John Cassidy of C.I.E to make an impossible dream come true for the team by fielding on Croke Park. Pictured: Translink Gaels.

18 18 Health & Wellbeing Go Healthy Translink supports the health and wellbeing of employees and as our go healthy drive continues you have raised a variety of questions Lisa Montgomery, HSE Department, provides some answers. I know that I should be getting my eyesight tested regularly, and visit the dentist more often. But how often is regularly? In Northern Ireland fewer than half of us have seen a dentist in the past two years or had regular eye-tests. If you can t remember your dentist s name, or how often you should go, it s time to start keeping a note of your health checks. Eye Test every two years, even if you don t wear glasses Dentist every six months I keep hearing on TV and radio that I should be eating at least 5 pieces of fruit and vegetables each day. What counts as a portion? 5 A DAY is based on advice from the World Health Organization, which recommends eating a minimum of 400g of fruit and vegetables a day to lower the risk of serious health problems, such as heart disease, stroke, type 2 diabetes and obesity. To get the most benefit out of your 5 A DAY, you should include a variety of fruit and vegetables as they all contain different combinations of fibre, vitamins, minerals and other nutrients. A portion could be: 1 whole apple, banana, orange or pear 2 whole kiwi fruits, plums tangerines or satsumas 1 heaped tablespoon of mixed dried fruit raisins or sultanas 3 heaped tablespoons of vegetables raw, cooked, frozen or tinned 2 florets of broccoli or cauliflower 1 carrot, leek, parsnip or onion 150ml of pure fruit juice 1 dessert bowl of salad I ve seen the recent TV advertisements about binge drinking. What exactly is binge drinking and how much is too much? You may think of binge drinking as drinking continually for a couple of days or more, or drinking until you fall over. But, in fact, many of us in Northern Ireland binge drink regularly at weekends. Binge drinking is defined as drinking at least 10 units of alcohol in one session for men (e.g. five pints of lager) and at least 7 units for women (e.g. three small glasses of red wine and a couple of measures of vodka). Research shows that drinking this much in one session can damage your health, even if you still drink less than the recommended 21 units for men and 14 units for woman in total during the week. Due to commitments at home I have very little time to prepare a packed lunch the night before. How can I make a healthier lunch in work so I can stop buying ready meals and pre-packed sandwiches? As most of us know not planning in advance what we eat often leads to the temptation to eat fast and convenient food which is higher in fat and sugars and lower in nutritional value. You could consider using your work microwave for a healthy jacket potato rather than heating a ready-meal and serve with cottage cheese, baked beans, tuna or salad. You could also bring in some salad at the beginning of the week along with ham or chicken and bread to make your own healthy sandwich during your lunch break. Low fat jelly, yoghurt drinks, small pots of custard or rice pudding also provide a tasty dessert and are good alternatives to more sugary or fatty options.

19 News 19 Park & Ride Developments Park & Ride is a key priority for Translink. We want to provide our customers with integrated and convenient travel solutions, these facilities let our customers use the car for the first leg of their journey then easily transfer onto a bus, coach or train. This means passengers can make more of their time, relax and avoid the stress of sitting in frustrating traffic congestion; and if travelling by coach take advantage of bus priority measures during the journey. Finaghy Park & Ride facility upgrade Translink NIRailways in partnership with Roads Service NI has completed the upgrading of its latest Park & Ride facility, at Finaghy train station. This work is part of an investment package to improve the grounds and facilities at stations throughout Northern Ireland. The extended facility now has 36 spaces, which includes 3 disabled parking spaces. The new facilities have been equipped with CCTV, additional lighting and a cycle shelter. Gerry McAtarsney, Southern Area Route Manager said: Having great Park & Ride facilities like these for our customers is all part of our drive to provide good value, attractive integrated travel solutions. This new facility should help to encourage even more local people to avail of the regular train services that operate through Finaghy. We would also encourage more consumers to try the service to help reduce their fuel costs and car parking fees. New Ballygawley Park & Ride/Share Situated near Ballygawley roundabout at the junction of the A4 and A5 in Co Tyrone this new facility provided by DRD Roads Service offers local commuters travelling to and from Dungannon, Enniskillen, Omagh, Derry, Belfast and Dublin safe and convenient off-road parking. It also features a dedicated bus shelter and bus stop for easy transfer from private car to bus services. There are 73 car-parking spaces including 6 accessible bays. Launching the facility, Robert Magill, Translink Service Delivery Manager, said: The combined services for Ballygawley offer a half hourly frequency during peak periods and hourly during off peak. We have worked closely with Roads Service to deliver this facility and hope that more local people will take advantage of Park & Ride services. Carrickfergus Park & Ride extended Transport Minister Danny Kennedy and Translink Group Chief Executive, Catherine Mason, recently marked the official opening of the newly extended Carrickfergus Train Station Park & Ride. The extension to 295 spaces has created an additional 169 car parking spaces at the site, including 15 bays for people with reduced mobility. Danny Kennedy said: "This investment of around 800,000 extends the Carrickfergus Train Station Park & Ride facility, with 295 spaces now available for commuters to use. I hope this new facility will encourage more people in the area to choose the train, as well as helping to accommodate growing passenger numbers and alleviate traffic congestion in the local area. In recent years, the number of sites and spaces have been increased and are extensively used by the travelling public right across the network. New Park & Ride/Share sites have also recently opened at Portadown Road, Armagh and Crevenagh Road, Omagh. There are now over 5,135 Park & Ride/ Share spaces at sites around Northern Ireland. Pictured: (l-r): Jimmy Spratt MLA, Alex Maskey MLA and Gerard McAtarsney, NIR Route Manager, at the extended Finaghy Park & Ride Facility.

20 20 News Waste Management and Recycling In 2009 Translink entered into a contract with general waste contractor, Wastebeater. This contract has produced a number of environmental benefits with the main factor being the obvious increase in our recycling rate. Our current recycling rate is 71%, which is a 61% increase in the amount of materials being recycled since the contract began. Prior to this contract our recycling rate was only 10%. The contract has allowed us to meet our duty of care in managing waste, not only responsibly but effectively, and these figures clearly highlight the significant improvements which have been made. Wastebeater, a leader in Northern Ireland s waste management industry, collects general waste from over 80 Translink locations. General waste is considered as items such as drink cans and bottles, cardboard, paper, glass, wood etc. Through the use of new specialist Near Infra Red technology our waste is automatically separated off-site at Wastebeater s Materials Recover Facility. This means that no further separation of materials is required throughout our facilities, saving us space, costs, and unnecessary work. Exceptions to this is where we would have scrap metals, large volumes of food waste, or indeed if any location required a large volume of any material to be disposed of. Materials collected from our sites are made into a wide variety of items. For example cardboard and paper extracted from our general waste is sent to paper mills where it may be re-processed into products such as recycled cardboard, newsprint or other paper products. Recycled plastic film is cleaned, pelletised and re-formed into products such as carrier bags, and shrink-wrap. Speaking about the contract Andy Bate, Group Environmental Manager commented: Our recycling scheme improves sustainability and environmental management within Translink and we are delighted to be working with Wastebeater who are helping us play our part in providing a better environment for all. Paul Byrne the Director of Wastebeater states The technology that we use allows us to recycle a greater percentage of the waste that we collect. We hope one day to have zero waste going to landfill and we believe this can be achieved over a relatively short period of time.

21 Students 21 Student Activity This year Translink s Marketing Department has again visited all the main universities and colleges across Northern Ireland. Students signed up to receive discounts on public transport and also avail of some great offers in various retailers and leisure outlets. The Translink Student Discount Card is still only 7 and can be picked up at any bus or rail station and the majority of colleges; students could also conveniently renew their card online by visiting the Translink website. To date over 3500 students have signed up to the card. In addition to promoting the Translink Student Discount Card, we also ran a further promotion for Translink Metro services where students could purchase pre-loaded Smartlink cards at a promotional rate. To promote Metro services to Titanic Quarter, a range of marketing activity, ran during September. Students at the new Belfast Metropolitan College Titanic Quarter Campus were able to buy Smartlink cards 5 journeys for 3 (Inner Zone). Pictured: (Top) Mobile advertising was also used to promote Smartlink and the convenient Metro Service 26 to Belfast Metropolitan College. (Right) Marketing s Maura Sloan and David Henderson promoting the Translink Student Discount Card at University of Ulster Coleraine.

22 22 Awards Chartered Institute of Marketing (CIM) Ireland Marketing Excellence Awards 2011 Translink s Marketing Department is celebrating success after the CIM Ireland Marketing Excellence Awards, recently held at Belfast City Hall. They won the highest and most prestigious accolade; the Centenary Marketing Excellence Award 2011 for Public Sector. This was a one off award to celebrate marketing excellence over many years and was the main award marking the centenary of the CIM. They also picked up the 2011 Marketing Excellence Award for Social Economy for the Metro Smart Saturdays Campaign. Pictured: Norman Maynes, Head of Business Development, and Maura Sloan, Brand Coordinator, at the recent CIM Ireland Marketing Excellence Awards. IRTE Skills Challenge Returns The IRTE Skills Challenge is returning for 2012 and we are calling on all our bus engineers to consider taking part and help build on the success we had at this year s awards. This year we won the Best Collaboration on Team Work Challenge Award and William Scott a Fitter at Coleraine Bus Depot was presented with the prestigious award of Top Scoring Mechanical Technician. Individuals wishing to take part in the IRTE Skills Challenge must register their interest by the 31st January 2012 at The IRTE will send us the details of employees who have registered, which Translink will then shortlist. Shortlisted employees will be put forward to compete in a series of engineering challenges next June, covering the three engineering disciplines mechanical, electrical and body. For further information visit: or contact David Carson, Technical Engineer, Tel:

23 23 Translink Ulster in Bloom Building on Quality Awards At the recent Institute of Clerk of Works and Construction Inspectorate Building on Quality Awards, Kevin McGahon, Clerk of Works, was highly commended in the National New Build Works Section for Newry Train Station. These awards promote and recognise the massive contribution that Clerks of Works, Site Inspectors and those of similar vocation make within the construction industry. Gardeners throughout Northern Ireland celebrated following the announcement of Translink s Ulster in Bloom Competition Results Category winners in the 33rd Translink Ulster in Bloom competition include: Derry City (City), Bangor (Large Town), Coleraine (Town), Ahoghill (Small Town), Broughshane (Large Village), Tobermore (Village) and Scarva (Small Village). The horticultural talents of community groups and Translink employees were also recognised with Foyle Street Bus Station in Londonderry winning the Best Floral Station award and Carnalea Residents Association won the Community Rail Halt Award for their work at Carnalea Rail Halt. Speaking at the results announcement ceremony at Galgorm Manor, Ballymena, John Trethowan, Chairman, NITHC/Translink, said: Translink Ulster in Bloom continues to attract high participation levels as people throughout Northern Ireland demonstrate their superb gardening talent. Participants have shown immense skill and creativity to ensure their areas are kept attractive. We hope these impressive displays will encourage even more people to get involved in Ulster in Bloom next year. Pictured: Foyle Street Bus Station winner of Best Floral Station award. Pictured: (l-r) Kevin McGahon, Clerk of Works, receives his award from James Gallacher MICWCI, Institute President, Insurance Fraud Awards 2011 Translink s Claims Department has won the National Insurance Counter Fraud Initiative of the Year Award for Public Sector at the Insurance Fraud Awards This award was in recognition of our use of CCTV footage to settle and defend claims. Pictured: (l-r) Rebecca O Connell, TCF, presents Mary Bailie, Claims Department, with the award.

24 News in brief 24 Public Transport Map Milesbetter Successful Suggestions Travelling with Translink Where to contact us: (028) translink.co.uk or call Textphone users dial followed by full telephone number. Translink is the main provider of Public Transport in Northern Ireland. We are dedicated to providing integrated bus and rail services, throughout Northern Ireland which are attractive, sustainable and good value. Translink operate Metro, Ulsterbus and NIRailways services. Follow us on Facebook and Twitter: This map shows the network of express, local and cross-border services operated by Ulsterbus and NIRailways which cover Northern Ireland and also connect into the Republic of Ireland Some Ulsterbus services are part funded by the RTF scheme SCOTLAND Malin Head For Community Transport, ring from a landline and you will be put through to your nearest operator Rathlin Island (Nature Reserve) Malin Mull of Kintyre Ballyliffin Fanad Melmore Head Giant s Causeway Carndonagh Benone Strand Carrowkeel Buncrana Lough Foyle Rathmullan Fahan Milford Creggan 92C Ballyshannon Carrickmore Belleek < Boa Island Dromore Enniskillen 192 Arney Lisbellaw Lakeland Cruise Bellanaleck 58 Kinawley Stragowna Thompson s Bridge 58 Castlecaulfield 273 Eglish 73 Milford 95C Whitecross Clea C 40A Crossmaglen E Camlough Dromalane Murray s Corner Cootehill Mullaghbawn Dromintee Forkhill Newry B The integrated bus and rail travel card, unlocking unlimited daily, weekly or monthly travel within 3 zones throughout Northern Ireland. Ballywalter Kircubbin Cloughey Exploris Aquarium Strangford Wildlife 16E Centre Strangford 16E Raholp $ Ballyculter Ballyalton C 9 Portaferry 15 15A H 16B 17A 16D 16 16A Cathedral Museum Ballyquintin Point Bishops Court Tyrella Beach Ballyhornan 16A Newcastle Ardglass Killough St John s Point Dundrum Bay INS Annalong Killowen 39 Greencastle Greenore 337 Kilkeel 407B Ballinamore Issue Date: August /11/10 15:38 Adult smartlink card June08:demo Card Number card artw Pa 1/11/10 15:38 Child C hild Card Number Save up to 30% Pa Ulsterbus Smartlink Big savings compared with cash fares - up to 30% cheaper June08:demo smartlink card card artw 1/11/10 15:38 Adult smartlink card June08:demo Card Number card artw Child C hild Card Number Unlimited day travel Ulsterbus Town Service Pa 1/11/10 15:38 Pa Travel Card Great value unlimited travel on Ulsterbus Town Services June08:demo smartlink card Adult Child card artw Adult CChild hild June08:demo smartlink card card artw 1/11/10 15:38 Adult smartlink card June08:demo Card Number card artw Pa 1/11/10 15:38 Child Card Number Save over 30% Pa Metro Smartlink Faster boarding times and great savings The Milesbetter staff suggestion scheme is always on the lookout for fresh ideas on how to improve our business. Recent successful suggestions have included: Ballylucas 16C Silent Valley Attical 407A 509 Portavogie Ardkeen Killyleagh Castle Ward 405 TA MOURNE MOUN Ballywhiskin Ballyhalbert Shrigley 14 Downpatrick 16C 17A Ballykinler 237 Murlough 520 Nature Reserve 17 26B Maghera Slievenaman Hilltown Spelga Dam Mayobridge Millisle 9B 509 Greyabbey Annacloy Edendariff Clough 17A 32 Bryansford Donaghadee Ballyboley Crossgar 17A Annsborough Dundrum Castlewellan Mount Stewart 11A Killinchy l Bell s Hill Seaforde Gardens Drumaroad 39F Jonesborough Kilnasagart 12 Saintfield Spa C Ballyblack Carrowdore Derryboy Rowallane 215 Garden 15 Ulster Wildlife Centre 15A Finnis Kilcoo 36 Burren 43 Cullaville C Ballynahinch 18 Gransha Warrenpoint Rostrevor 43 Newtownards 510 5B 26B Ballyward 32 Ballyrooney 31 Rathfriland 43 Meigh Cullyhanna Castleblayney To Isle of Man 3 7 Carrickmannan 12 5B 26C The Temple 18 26A Bessbrook Ballybay 26C A Katesbridge Newtownhamilton Belleek Clones 271 Belturbet A Annaclone 29 40A 40E 40A Darkley 69C Aghalane Ballyconnell 30 V Dromara Loughbrickland Five Mile Hill 63 To Liverpool Bangor0 Groomsport H 5C 206 Cargycreevy Ballykeel 26 Kinallen H Craigantlet Dundonald 600 Sprucefield Ravarnet Hillsborough Drumlough Dromore Banbridge Scarva 63 Holywood Ballyminetra Crawfordsburn A Kilcooley 6 Conlig Holywood C Clandeboye Central Stn. 652 Balmoral B Ballycrune Donacloney Gilford 63 Scarva Mountnorris 44 Newtownbutler 58 Corry Cross Roads 63A 51 Mazetown B Agnews Corner Poyntzpass 40 3 Crom Estate Teemore 63A Tandragee Gosford 63A Forest Park & Castle 69 Tassagh 44 69H h9 Cross Roads Markethill 40E 69C 269 Keady Laurencetown Ahorey 9 40E Waugh s 69 Lisnadill 70 Tullyherrim Donagh Richhill Hamiltonsbawn 40E Navan Fort Middletown Lurgan Knockna- Waringstown muckley 62 Moira Flatfield Craigavon Portadown 63B Armagh H Caledon Killylea 274 Monaghan Rosslea 273 H 261B A Dunmurry To Stranraer Whitehead Sydenham Yorkgate City Hospital Ballycarry 252 Downshire George Best C 5B A Belfast City Airport 523 Comber Drumbeg Ballyskeagh525 Moneyrea B 105 Drumbo Tullynacross 26C Carryduff A Lisburn B Hillhall 15A Ballygowan A Maghaberry Aghagallon A 3 Ardress Red Lion Loughgall Cross Roads McCready s Corner 271 Laurelvale 72B Navan Fort 278 Palace Stables 271 St Patricks Trian Planetarium Museum 70 Brookeborough Aghalee Tullyroan Corner C Blackwatertown Tullymore Drumsallon 274 Moy 75 Verner s Inn BDerrytrasna The Argory 72A 72A Benburb Dyan Bannfoot 75 Laghey Corner 74A 74A H Maghery 80B Dungannon Granville Greystone 76 Aughnacloy 74A Minterburn Newtownabbey Stoneyford 109A Carrickfergus 163 Belfast Lough Helen s 566 Folk & Bay 252 Transport Museum Cultra Gt. Victoria Street 53 80C Greenisland Jordanstown 367 Clady Corner Wyebridge Ballinderry Gawley s Gate 80A B 168B Mossley BELFAST Coalisland Moygashel Clogher Maguiresbridge Upper Lough Erne Derrylin Collooney Lough Allen 261 Ballygawley 261 Lisnaskea Ballysadare Swanlinbar h Forest Park Fivemiletown 9 H Museum/Heritage Centre 3 Castle Coole 1 3 Murley 60 Tempo Garvey The Graan 64 Florence Court Marble Arch Caves 261 Augher 60 Clabby 60 Springfield Boho Belcoo Gortatole Killymitten 64 Manorhamilton Lough Gill Sligo Trillick Ballinamallard 107 Glenavy 80 80A Donaghmore Tyrone Crystal } 80C 86A 300 Crumlin A Magheramorne Ballynure Ballyclare Templepatrick C Island Magee Glynn Doagh 253 Lisnastrane Irvinestown 194 Dunbar Orabeg Rosses Point Strandhill Fintona Monea Cappagh Gregory s Patterson s Corner Spade Mill Loan Ends Aldergrove Stewartstown Larne Harbour 170B B C A 108 Muckamore Lough Neagh Carnan Corner C The Diamond 80 To Fleetwood Larne 252 Steen s Corner Antrim Randalstown 246 Belfast International Airport (Aldergrove) Duff s Corner Tullyhogue Sandholes Seskinore Blaney Derrygonnelly 91 The Rock Gortfin Sixmilecross Beragh 83A 87 Lisnarick Belleek Pottery 64 Garrison 93 Kesh Lower Lough Erne 195 Bundoran Pomeroy Adult CChild hild Q 83A 83A 91 Ballygally h 130 Moorfields Woodgreen 149 Whiteside s Corner Coagh Cookstown 90 To Cairnryan & Troon Drumnagreagh 164 Carnfunnock Country Park Shillanavogy 130 Kells 122 Staffordstown 89 Moneymore 3 Springhill House Kildress Visitors Centre h Drumcrow Cairncastle 129 Slemish Mountain Millbrook Wellbrook 90 H 88 Drumnakilly 96 Ballymena Moneyglass Toome Ballyronan Doons Chesney s Corner Grange Corner Mill Quarter B 89 Davagh Forest Park 92 92C 88 Mountfield Lack Ederny Castledawson Desertmartin Magherafelt 88 92C Gortin Glen Forest Park Culnafay 128 Carnalbanagh Buckna Broughshane 123 Cross Keys Mount Hamilton Greencastle 88 h H Omagh 194 Draperstown Cranagh Ulster American Folk Park Drumquin Pettigo Bellaghy Knockloughrim Tobermore Lough Derg 111 MOUNTAINS Glenarm 128 M Killybegs Gulladuff Gortin Newtownstewart 96A 131B Ahoghill 403 Plumbridge Victoria Bridge Ardstraw 100 Castlederg 100 Aghyaran Cullybackey Portglenone Upperlands RIN Sion Mills Fyfin Bus or Rail based Park & Ride sites Rural Community Transport Operating Areas Clough 217 McGregor s Corner B Killyless Inishrush Clady Maghera ER SP Carnlough TRI Clady 101 Road network over which public transport does not operate 131B Ballynamallaght 101 Bus Eireann Service Rail Line and Station 150 Clogh Mills 113 Aughnacleagh 147 Strabane Clegernagh This material is based upon Crown Copyright and is reproduced with the 100 authority from permission of Land & Property Services under delegated Killeter the Controller of Her Majesty s Stationery Office, Crown Copyright and Killen database rights NIMA ES&LA211. Donegal Dunloy Rasharkin 115 Park Glenmornan Swatragh 148 Feeny Artigarvan Ballybofey Lough Swilly Service Glencolumbkille B 131B 173 Kilrea Donemana Ballymagorry Raphoe Goldline Service Dawros Head Ardground Finvoy Cushendall L A Dungiven Claudy 147 Rambler Scenic Ulsterbus Rambler Scenic Ulsterbus (Seasonal) Garvagh Drumsurn A Goshaden St Johnston Ulsterbus Service Barnault Edenreagh New Buildings Manorcunningham G AN Letterkenny KEY Open Farm Cushendun 133 Loughguile Ardreagh Drumahoe Newtown Cunningham Burtonport Ringsend 146 j Watertop Kilraughts Ballymoney 118A Ballykelly 162A 252 Armoy OF LONDONDERRY Aranmore Island 243 Eglinton Ballyvoy S 145 Stradreagh Ballycastle 142 EN City Walls Benmore or Fair Head Ballintoy Liscolman Mosside Tullyarmon Tower Kilmacrenan Coleraine Macosquin 134 Castlecat 132 Dervock Ballybogey Stranocum Limavady City of Derry Airport Strathfoyle Culmore Point Bridge End Museum 134 Myroe Muff H Bunbeg 402 b Bushmills Beardville 171 Derrykeighan Coleraine Bellarena Distillery A University of Ulster Portstewart Strand Mussenden Temple Portstewart Castlerock Bellarena Portrush Moville Port 243 Dunluce Ballintrae Castle 243 Greencastle Portsalon Q Q Dunfanaghy H Dunluce Centre Waterworld Shrove Horn Head Bloody Foreland Head Falcarragh Benbane Head The integrated bus and rail travel card, unlocking unlimited daily, weekly or monthly travel within 3 zones throughout Northern Ireland. An updated version of the Travelling with Translink Public Transport Network Map has been jointly produced through the Marketing Department and Rural Transport Unit. The map shows the network of express, local and cross-border services operated by Ulsterbus and NIRailways, which cover Northern Ireland and also connect into the Republic of Ireland. Posters of the map were distributed to all Ulsterbus Service Delivery Managers for display on rural bus shelters in their designated areas. Framed poster maps were also issued to key stakeholders throughout Northern Ireland, including DRD Transport Divisions, Roads Service, Tourist Information Centre s, Councils, Health & Social Care Trusts and Education & Library Boards. Employee: Thomas McCaughley, Shunter, Falls Depot Suggestion: A speed reducing system (i.e. ramps) in the wash area of depots. Thomas suggested introducing a speed reducing system in the form of ramps in the wash area of depots to help slow buses to a near stop when they are being washed. The aim of the initiative is to help reduce the number of broken mirrors and arms as well as minimising the risk of damage to the front of the bus. In addition it would also prevent dirty lines from forming down the rear of the bus. This suggestion will now be trialled at the Falls Depot with the potential of it being rolled out to other depots if it is found to be successful. Employee: James Mawhinney, Former Technician ( now retired), York Road Workshops Suggestion: Make a trolley to lift, position and fit train wheel bearings James idea involved the construction of a trolley to lift, position and fit train wheel bearings. Laurence Deane, Workshop Production Engineer explained the rationale behind the idea When fitting a wheel bearing the operator has to manhandle them into position. As the bearings each weigh 30kg there is a serious risk of back and other stress related injuries. As a result James designed a lifting device to lift, transport and position the bearings removing the lifting dangers as well as making the process easier and quicker. In addition there were no costs associated with his idea as all the materials used were recycled from scrap. James Erwin, New Trains Two Project Manager, commented I have personally tested this device for handling axle bearings and found it to be an excellent idea, which has now been fully implemented. Although specific to railway axle bearings, there are several hundred of these fitted each year in York Road so it has proved to be most useful. It has not only helped to reduce the risk of injury to the operator but has also reduced the risk of damage to the bearing. A successful suggestion could earn you up to 1000 in gift vouchers for a range of stores - so why not get thinking and fill in a form. Forms are available from your line manager/supervisor or downloadable from the intranet under Milesbetter in Employee Information. Pictured: James Mawhinney s trolley to lift, position and fit train wheel bearings.

25 Nature Notes 25 Stay safe at level crossings Embracing Biodiversity Translink NIRailways is reminding the owners of private railway crossings, or user worked crossings, to take care during autumn and winter as the darker evenings can lead to reduced visibility for crossing users. Keith Pollock, Level Crossing Risk Coordinator, said: The weather has been relatively poor this summer and we recognise that farmers are working around the weather patterns and to tight deadlines to gather their harvest; however we would encourage user worked crossings users to put a safe system in place when using their crossings and to stick to it. Translink NIRailways has been working closely with farmers and landowners around Northern Ireland to maintain high safety levels at user worked crossings and has carried out the installation of CCTV at crossings to detect misuse. In addition, Translink has been running a programme of crossing closures, working closely with landowners to identify alternative access points. In the past 12 months we have closed 35 crossings and are currently negotiating the closure of a further 12 crossings due to be closed before the end of March concluded Keith. Pictured: (l-r) Keith Pollock and Ian Morrow from Translink NIRailways at a meeting with Ulster Farmers Union members Robert Craig, Alex McLoughlan, George Canning, John Dodds and Robert Cochrane. Translink have recently appointed a new Biodiversity Officer, Breanainn Mullan, who joins us from Queen s University Belfast on placement year from her degree course, Land Use and Environmental Management. Breanainn will be focusing on further implementation of Translink s Biodiversity Action Plan, now in its third year, and will be working with a number of employees across Translink departments as employee engagement and involvement is an essential element. Autumn/Winter is the ideal time to plan and undertake projects that are beneficial for wildlife, for example planting native trees and hedgerows in and around Translink property. Breanainn has a variety of events and projects to plan in the next few months: Invasive Species surveying and awareness throughout the company. Corporate Volunteering if there is any department or team of employees who would be keen to volunteer in some activities to enhance biodiversity, please contact Breanainn. If you have any sightings of wildlife you would like to report, or have any queries or questions about the project or biodiversity in general, Breanainn would be happy to hear from you. Breanainn.Mullan@translink.co.uk, or Tel: Top Tip: Encourage and support biodiversity by inserting insect boxes and twig bundles in your garden to create homes where insects can survive the cold months. Pictured: (l-r) Nuala Griffiths from Grahams and Breanainn Mullan, Translink s new Biodiversity Officer, at the Seeing is Believing biodiversity event a partnership with Grahams to promote and outline the success of Translink s Biodiversity Project to other aspiring businesses.

26 26 Promotions Metro Smart Saturdays Park & Ride Park & Ride from * 2 Smartlink journeys 4.20 Every 20 mins at peak times per day* Translink Park & Ride offers commuters an easy option with free car-parking and good value fares. A campaign with eye-catching road-side advertising and Brand Teams ran during September promoting Sprucefield, Black s Rd services and also key Translink Park & Ride sites served by Goldline including Drumahoe, Maghera, Toome, Strabane and Ballygawley. NIRailways Commuter Congestion Campaign This advertising campaign ran during September and October to attract more commuters onto peak services on the Bangor and Portadown Lines. We targeted key areas of traffic congestion and as the campaign was aimed at car-drivers, outdoor media was used including mobile 6 sheets positioned at traffic congested points on routes into Belfast from Bangor and Portadown directions. A household mailing also targeted homes close to rail stations with 114,000 households receiving a timetable and 50% off voucher for travel before 9.30am. Escape on the train... Arrive relaxed and refreshed A special 2 adult fare and 1 child fare Metro Day Ticket offer ran every Saturday from 1 October 19 November. The high-impact marketing campaign encouraged more people to travel by Metro and take advantage of the smart savings available. Metro Teams were at CastleCourt Shopping Centre and also targeted Belfast City Centre. Metro carol singers entertained shoppers at Victoria Square with staff providing a complimentary gift wrapping service for shoppers who presented a valid Metro Smart Saturdays ticket. Our drivers also helped to spread the word by handing out Smartlink vouchers to passengers paying by cash. Travel Smart, Buy Smartlink Being smart about your money and saving wherever you can is top on most people s agenda. With this in mind, a brand new Metro Campaign entitled Travel Smart, Buy Smartlink ran throughout October on the Newtownards and Falls Road Corridors. Brand teams interacted with car drivers and eye-catching mobile road-side advertising promoted the smart savings available on Metro.

27 27 DV8 Shopping Offer Enterprise Winter Advertising Campaign *Bookings must be made at least 3 days (72hrs) in advance. Conditions apply. Web day returns from A new advertising campaign is running until Christmas to promote Enterprise web fares. In addition, a further promotion with the NITHC car-park at Central Station and Value Cabs is available to all web fare customers until 31 March The 'Let s Take a Dublin Day campaign includes 48 sheets, adshels, adboxes and press advertising, posters and leaflets as well as Translink web banners, social media and e-flyers and a competition in the Belfast Telegraph. Translink has again teamed up with DV8 to offer both our passengers and employees 15% off on the run up to Christmas. This promotion is valid from 7 November to 24 December inclusive. DV8 stores offer a wide range of branded and own brand clothing, footwear and accessories for men and women. Translink Corporate Advertising Campaigns let s save together Rail Nights Out A new campaign took place during September, October and November to promote evening rail return tickets and partner offers. The 1/3 off day return tickets were highlighted as a cost effective way to get out and about by rail this autumn. Once again, NI Railways partnered with restaurant, entertainment and leisure venues to provide passengers with added value offers to stimulate travel in the evenings. Our media partner, U105 promoted Rail Nights Out on the radio and sent their U105 jeep to our stations with leaflets and prizes for passengers. An advertising campaign included radio, outdoor, press and digital advertising. In October the Let s Save Together campaign followed on from the Fares Frozen campaign. It aimed to build on the Translink brand awareness generated from previous campaigns and highlighted the savings that can be made on fuel, parking and time if people choose to travel by public transport.

28 28 Family Life Weddings Brain Torrens & Karen Moore Congratulations to Brain Torrens, NIR Communications Office, and Karen Moore who were married on 23 July Leana Warner & Gareth Myles Congratulations to Leana Warner, Property Department, and Gareth Myles who were married on 4 May 2011 with a reception at the Old Inn, Crawfordsburn. Stuart Curran & Sarah Carlisle Congratulations to Stuart Curran, Property Department, and Sarah Carlisle who were married on 18 June 2011 in Ballynahinch with a reception at Lough Erne resort. Retirement Hugh Graham Hugh Graham has retired from the Europa Bus station s Ticket Kiosk after 27 years of service; he started his career at Ardoyne as a cleaner, and worked in the Oxford street station also, before joining the ticket office in the Europa. Pictured: (l-r) Declan McGoran, Service Delivery Manager, Hugh Graham and David Graham, Assistant Service Delivery Manager.

29 29 New Births Hayden Andrew Carlisle Congratulations to proud parents Paul Carlisle, Inspector Ulsterbus Dungannon, and his partner Claire Bogle on the birth of their baby boy Hayden Andrew, born 7 August 2011, weighing 8lbs 6oz. Big Savings for Translink Mums and Dads! Emily Kate McLaughlin Daniel McLaughlin from Lurgan Station and his wife Christina would like to announce the arrival of Emily Kate McLaughlin, born 25 December 2010, weighing 9lb 10oz: Emily was born with a genetic disorder called Dandy-Walker Syndrome so has spent a lot of time in hospital, we finally got her home in June and so far thank god she is doing really well. Our family would like to thank all the Translink staff for their kindness, patience and generosity through this very difficult time in our lives. Emily is our light at the end of a very long dark tunnel. Pictured: Joshua, Ethan and Emily McLaughlin Be better off with Childcare Vouchers: Mums and Dads can SAVE up to each per month on their registered childcare costs! Don t miss out on your savings! For further information contact Una Gildernew: una.gildernew@employersforchildcare.org Direct Line:

30 30 News in brief Belfast Marathon 2012 Go Eco As part of our go Healthy drive we actively encourage employees to maintain a healthy lifestyle. One way in which you can maintain and improve your physical wellbeing is through participation in the 2012 Deep RiverRock Belfast City Marathon, which is taking place on Bank Holiday Monday 7 May. Consider taking part in the 26 mile marathon or the 3 mile fun run, there is also the team relay, marathon walk and wheelchair race. For more information or an entry form visit: www. belfastcitymarathon.com or call (028) The closing date for entries is 6 April Translink has negotiated a 10% discount on the entry fee for Translink employees who enter between 9 22 January Simply enter the promotional code TKB12 when entering online or write it on your entry form. Let us know if you are taking part! We would like to profile employees as they prepare for next year s event. Please contact the Marketing Department on ext Pictured: Mark Obsorne, Duncrue Street Engineering, who completed the marathon in As Translink s Go Eco campaign continues, Philip Reid, Energy Engineer and Mark Richardson, Building Services Technician, take some time out to explain the recently implemented Invest to Save Project. The 500k project has involved the installation of energy efficient lighting as a replacement for the aging lighting systems at 35 locations across the network. The aim of the project was to not only deliver substantial energy and cost savings but also improve light levels. The project was delivered in partnership with the Energy Team working together to identify the most suitable products and design, and the Property Department managing the scheme. Installation work began in April and was recently completed in November; this has involved the introduction of daylight saving and motion detection lighting at various Translink locations, which will offer the best energy savings and improved lighting levels. Initial results are already very positive. From to April to September overall energy savings of 15% or 220,000kWk have been made totalling 18,000. Savings are set to continue and improve as the project has now been completed. This couldn t have come at a better time as our electricity prices have increased by 30%; these savings will help us to remain efficient and competitive in our business. In terms of carbon savings this equates to 120 tonnes of CO2 emissions, which would be the equivalent CO2 emissions of running a train for more than a month or running Bangor Station for a year. The plan is to extend this project to other Translink locations, as well as working together to identify other mechanical and electrical services that may have potential for energy and cost savings. Pictured: (l-r) Mark Richardson, Building Services Technician, and Philip Reid, Energy Engineer, are involved in the implementation of the Invest to Save Project.

31 Competition 31 WIN! WIN! WIN! Crossword Competition Win a fantastic Kindle! Download books, magazines, newspapers, blogs and personal documents with this revolutionary wireless reading device, allowing you to take your library with you wherever you go. Send your completed crossword along with your contact details to: Expresslines Crossword Competition, Marketing Production, Central Station, Belfast, BT1 3PB. Closing date Monday 19 December. Name Staff Number Address Daytime Telephone Number 1 ACROSS DOWN Translink has been working closely with these landowners regarding the safe use of user worked crossings. 4 Which Translink initiative offers employees from businesses across Northern Ireland savings of up to 31% on bus travel? 8 The new Town Service 308A/B/C operates in which town? 12 One of the environmentally friendly travel modes encouraged by the Translink Eco Schools Travel Challenge. 13 During which month did Translink support Anti-Bullying Week? 14 This employee suggestion scheme is always on the lookout for fresh ideas on how to improve business. 16 Which Belfast Quarter does the new Metro Service 26 serve? 1 Which health check should you get carried out every six months? 2 On which rail line did the first new train enter service? 5 Which large village won an award at the 33rd Translink Ulster in Bloom competition? 6 Where was this year s Metro Monster Mash held? 7 One of Translink s new Park & Ride/Share sites. 9 In which month was Belfast Fashion Week held? 10 A project at which station will provide a new integrated bus and rail facility? 11 Which rate has Translink been able to increase to 71% through good waste management? 15 Who recently brought the Europe Music Awards to Belfast?

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