Applus+ Travelling Guide find out about the additional services and extended coverage is available

Transcription

1 Closer + Applus+ Travelling Guide If you travel for work purposes, then please read this travel guide carefully and find out about the additional services and extended coverage is available to you through Applus+ and International SOS.

2 Before you travel: 1. PLEASE READ THIS GUIDE CAREFULLY 2. PLAN AHEAD AND SUBMIT YOUR TRAVEL REQUEST AS SOON AS YOU CAN 3. DOWNLOAD THE INTERNATIONAL SOS APP AND CARD, BEFORE DEPARTURE, PLEASE CHECK THE WEBSITE SOS.COM TO FIND OUT THE LOCATION OF THE NEAREST HOSPITAL IN THE AREA YOU ARE TRAVELLING TO HOW DO I SUBMIT A TRAVEL REQUEST? To request a travel ticket or make a reservation contact your travel agency. Try to submit your travel request with sufficient time in advance: 7 days for national trips and 14 days for international ones. Ensure to copy your supervisor/manager on your travel request. - Visas, passports and health precautions for each country. Consult your travel agency about how to manage your visa, they will tell you what you need to do. It's also important to make sure your passport is valid and in date - check the details! DO YOU NEED TO GET ANY VACCINATIONS? Bear in mind that in some countries it may be necessary to take certain health precautions. Before you travel check the International SOS website - download the app or call by phone - to find out about requirements and obtain advice for the country that you are visiting, including any vaccinations or health precautions that may be required. CURRENCY EXCHANGE, COMMISSIONS AND EXCHANGE RATES Remember to find out what currency is used in each country before you travel. RECOMMENDATIONS AND ADVICE Check the recommendations and advice for each country you are planning to visit. You can do this via the International SOS website or by calling by phone prior to your travel date. HOW DO I DOWNLOAD THE INTERNATIONAL SOS APP AND CARD? At the end of this document you will find a direct access link for downloading the app to your Smartphone as well as the card, which you can print out and physically take with you at all times.

3 During your trip: WHAT DO I DO IF I HAVE AN EMERGENCY DURING MY TRIP? You can call your travel agency or airline company if: You need to make a reservation for travel tickets, hotel accommodation or car hire. You lose your reservation locator reference number. You lose your ticket. You decide to change the date or your travel schedule. You miss your flight. You want to change your travel route. You have any problems in the hotel upon your arrival. There is an overbooking. Your travel dates change. You miss your connection. WHAT INSURANCE COVERAGE IS AVAILABLE TO ME? HEALTH: Accidents at work and health insurance: If you have an accident at work or fall ill during your trip, contact International SOS. They will tell you what you need to do and give you the details of the nearest medical centre or clinic you can go to. Health insurance coverage abroad: Medical expenses / Emergencies / Hospitalization / Extended hotel stays due to illness or accident / Repatriation due to illness, accident or death. International SOS clinics or medical centres around the world. Remember that on the International SOS website you will find the medical centers and hospitals available:

4 During your trip: TRAVEL: Changes, missed flights, unplanned return, cancellations... TRAVEL COVERAGE ABROAD: Searching, locating and sending luggage. Accident coverage, including travel to/from the station or airport and around the facilities. Travel cancellation expenses for serious causes. Loss or damage to checked-in luggage. Return due to death of a family member. Return due to damages to your house. SAFETY: NEW SAFETY COVERAGE ABROAD. If you have a personal or group emergency during your trip, contact International SOS: Download the app here. Contact telephone number. Check the telephone number in the international SOS card to resolve any questions or incidence. (You may call collect). W Website: Memebership nº: 30BYCA Take the card with you at all times. You can download it here. WHAT IS THIS FOR? Before and during your trip you can obtain information about your destination prepared by safety experts who will give you information such as: Risk assessment per country, area and city. Full country and city report. Daily updates and recommendations. alerts. Daily reports. You will have at your disposal an up-to-date online and phone service 24 hours, 7 days a week and 365 day per year. INSURANCE Recommendations for dealing with critical situations or emergencies (natural disasters, civil revolts, attacks, epidemics...). Organization or repatriation of the employee or team if the need arises. Stolen or lost documentation. International SOS clinics.

5 International SOS App and card Download the International SOS App and print out your card now and start enjoying all the benefits from now. Print out your International SOS card that you will find in the following page.

6 International SOS App and card

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