Lake Maggiore Info pack

Transcription

1 Lake Maggiore Info pack Find out everything you might want to know about Lake Maggiore. Your info pack, written by your Holiday Rep team includes: Contact details for your Holiday Rep get some advice on what to do in Lake Maggiore or let them know if you have any problems. They're here to help. Loads of recommendations for days out and things to do. Details of all the shops and facilities you might need while you're away. Top tips for your journey to Lake Maggiore and getting settled in to your accommodation. Later this year, Thomson is changing to TUI, the new name in holidays. Thanks to our family of travel experts around the world, it'll be easier than ever to design your perfect holiday. And you'll see our shared red smile logo when you go on holiday with us. Thomson has been taking people on holiday for over 50 years. As TUI, we'll be able to offer you the same great Lakes & Mountains experience, and more. View your full info pack online, on tablet and on mobile. Available now at

2 YOUR ARRIVAL Transfer to Lake Maggiore Generally, the transfer from Milan Malpensa airport to Lake Maggiore takes around 1 hr and 15 minutes. Sometimes you may have to wait for a short while at the airport for additional flights to land. Please be aware there may not always be a Holiday Rep accompanying you on your transfer. Just so you know, sometimes our transfer vehicles can t make it right to the door of your accommodation, so there might be a short walk or, you may have to possibly carry your luggage to get to the entrance of your accommodation. If you've booked car hire prior to your departure please contact a Thomson Holiday Rep at the airport - they'll be able to direct you to the car hire office. If this is something you have arranged independently, that we may not be aware of, please let us know so that we are not expecting or waiting for you on the transfer. If you re arriving into resort by car or train, you ll find an Information Pack waiting for you at your accommodation reception. This is full of helpful information and will also tell you where and when your Thomson Holiday Rep will be arranging to meet you. Check in and Local Tourist Tax When checking-in to your hotel you will need to present your passports to the reception staff, these will then be returned to you after a short while. If you haven't had them returned to you, just ask the reception staff. In Italy a tourist tax is chargeable per person-per night. It is set by the local council and based on the official star rating of the hotel. This is generally around 1-2 per person-per night and will be charged at the end of your stay. Many hotels only accept this payment in cash, so make sure you check with your reception on check-in. If you have any specific dietary requirements, make sure you inform your reception when checking in. They may ask you to introduce yourself to the dining room staff at your first meal so that they know who you are as well. You can also inform us in advance by using the contact details in this info pack before you come on holiday, and we will pass it on to your hotel before you arrive. Please report any issues or specific requests you have to your hotel reception. If anything remains unresolved, please contact us and we will be happy to help where we can. Safety standards regarding balconies may be different to the UK. You may have a room where the balcony is lower than what you would expect. Please take care when on the balcony,

3 and do not lean on or over the railings. Children under 12 years old should be supervised and not be left unattended on the balcony at any time. Welcome Meeting We will hold a short Welcome Meeting at the beginning of your holiday to give you lots of information about what there is to see and do during your stay. You will find details regarding the time and place of your Welcome Meeting written on the back of your Information Pack envelope. This will be given to you at the airport or you will receive it on arrival, when you check in. Whether it's your first time on the lake or if you have travelled with us before, the Welcome Meeting is the best place to get all the latest information and a ferry timetable. We'll be able to answer any of your questions and really help you make the most of your holiday. At the Welcome Meeting we can also arrange any trips and days out for you. For more information on our excursion programme, please refer to the "Days Out" section of this booklet for some great ideas. If you have prepaid for any excursions in the UK, you will be able to collect all the tickets from us at the Welcome Meeting when we'll go through all the details with you. Please remember to bring your Welcome Pack with you to the meeting as we will be referring to lots of the information inside, plus you can also make any notes of any extra information, tips or pointers that we give you along the way. Our service during your stay We re here to ensure your holiday runs smoothly from start to finish and we re always on hand to provide help and advice. If there s anything we can do to improve your stay, don t hesitate to contact us in person, by phone, or online. Thomson Lake & Mountain App Another great way to access the information contained within this info pack is on our new Thomson Lakes & Mountains app. This is a new app available for free for both Apple and Android devices and can be downloaded from each of the app stores. Besides including all the fantastic information given here other features include weather forecasts, interactive resort maps, a currency converter and personalised booking information. All these handy features and detailed information can then be kept with you wherever you are and whatever resort you are in. The information on this page was last modified on 25 May If there are any important updates, your Thomson Holiday Rep will let you know when you arrive on holiday.

4 YOUR REP Join us for the welcome to Lake Maggiore to find out more about what there is to do in resort. Of course you want to have a great trip, so we want to hear about your holiday while you re there. If anything s not right, tell us there and then and we ll get on with fixing it so you can get on with enjoying your time away. 24/7 availability Our names are Josh and Isabel. You can call or text us on: Josh: Isabel: You can us at LakeMaggiore@tui.co.uk Just so you know, our response times may be a little slower when we re at the airport on Saturdays and Wednesdays. Your welcome to Lake Maggiore You ll find all the details of your welcome in the envelope handed to you on arrival. Make sure you come along to get some useful info on the resort and the local area. Our in-resort service Being in the right place for you is what our holiday service is all about. Give us a call, send a text or , or come to see us wherever is handiest for you - whether you ve got specific questions or just want to say hi. Of course you want you to have a great holiday, so we want to hear straight away if anything s not right. We ll get on with fixing it so you can get on with enjoying your time away. We re available throughout the week for you to stop by for a chat, or to ask any specific questions. And if these times don't fit with your plans, let us know and we can arrange to come to your accommodation. We ve got some exciting news. Later this year, Thomson will be changing to TUI, the new name in holidays. We ll be offering the same great experiences, plus much more. In the meantime, you ll

5 see our shared red smile logo and the TUI name when you travel with us. All you need to do is follow the smile. Visits to your accommodation We will be visiting your accommodations - come and see us throughout the week, We'll be happy to help. You will receive information on our visit times in your Welcome Pack when you arrive. If you would prefer to see us at a different time then please do let us know and we can arrange a time more suitable to you. Emergency numbers To call the emergency services dial 112. Ask to be connected to an English-speaking operator. The Thomson emergency number in Italy is For our out of hours UK team in the customer operations centre, dial +44 (0) Homeward bound Your departure details will normally be delivered to you at least two days before you head home. If you miss our visit the details will be left at reception or posted through your door. If you will be leaving before 7.30am, speak to us for information on how to arrange an early breakfast; and don't forget to settle your room bill the night before departing. Please remember that if you have purchased any wine, olive oil or other liquids over 100ml, these must be packed inside your main luggage, as you will not be allowed to take these in your hand-luggage through security at the airport. Should you require any help, medical or wheelchair assistance at the airport then please advise us as soon as possible during your stay so we can arrange this for you; often we need to give the airport 36 hours notice to arrange wheelchair assistance. On your return transfer to the airport you will be handed a feedback form. This is your chance to give us your opinion of all aspects of your holiday, from the hotel and resort, to the Thomson Lakes & Mountains in-resort service. If you would prefer to fill it in before you depart, just let us know, and we will deliver a feedback form to your hotel and you can give it back to us later. We pride ourselves on the service we offer to you both in-resort, and before you travel. We always hope you will be able to tick the "Very Good" box on the feedback form; however, please let us know of any issues during your stay, because if we don't know about it - we can't do anything about it. We look at all of the feedback forms that are handed back, and constantly strive to improve all areas of our service. We appreciate all your comments about the excursions you may have

6 been on, the hotel that you have stayed in, the service we have provided to you, and read all the comments that we receive about various aspects of your holiday. Don't forget that all the questionnaires handed back will be entered into a prize draw for the chance to win a holiday on Lake Garda next year, so don't forget to give it back to us. At Milan Malpensa Airport During the return transfer we'll tell you about the flight details, any delays that may have occurred and the location of any airport amenities you may require. Please be aware that we may not be able to accompany you to the airport, but we will give you any information you need before leaving. Because all of our flight originate and terminate within the European Economic Agreement (EEA) there may not be any duty free sales on board the aircraft. If you wish to make any purchases of perfumes, alcohol or cigarettes, make sure you do this in the airport before you board the aircraft. Terminal 1 in Malpensa is very large and can involve a long walk to the check-in desks and through security, so if you need assistance please let us know. Luggage trolleys are available at no extra charge. If there is something we have missed, please ask you Holiday Rep on the transfer with you or before you leave the hotel. Dublin Air (Air Lingus) flights from Milan Malpensa check-in from the desks in area 2, just in front of door 13 in Terminal 1. Flybe flights check-in at Terminal 1, usually at the desks in area 8 near to doors 14 or 15. British Airways flights check in at Terminal 1, at the desks in area 13 near to doors 17 or 18. All Easyjet flights check-in at Terminal 2, and you will find one queue for all check-in desks. If you have booked Speedy Boarding with Easyjet you will be able to use the desk to the right of the main bank of desks. Please see your holiday for more info. If you require assistance at Malpensa Airport then please contact your Holiday Rep during your stay so we can arrange this for you. The information on this page was last modified on 11 August If there are any important updates, your Thomson Holiday Rep will let you know when you arrive on holiday.

7 YOUR RESORT Here is all the practical information you need to help you find all the facilities and amenities you may require to make your holiday comfortable. If there's anything else you need, don't hesitate to contact your Holiday Rep. Stresa Banks and cash points There are many banks in the town, the most convenient is the Banca Popolare which is located on the main road next to the white church. Open: 8.20am pm and 2.35pm - 4pm Monday to Friday All banks have a cash point machine, offer a money change facility and cash traveller's cheques. Bus station In Stresa the main bus stop is on the main road opposite the ferry port, and on the other side of the road, outside the Milan Speranza hotel. There is also a bus stop at the railway station. Buses towards Arona leave from outside the Milan Speranza hotel, and buses towards Verbania leave from the other side of the road. See Getting around for information on timetables. Railway station To get to the railway station in Stresa, if you are walking from the La Palma Hotel, follow the Via Duchessa di Genova up the slope about 500 metres until you reach the traffic lights. Turn right, and about 200 metres in front of you is the station. See Getting around for information on timetables. Tomassucci Travel Agents Tomassucci are the Travel Agents we work with for all our excursions, and they also offer many other convenient services. They have a commission free money change facility and also sell ferry and train tickets. Open: 8.45am - 1pm and 2.15pm - 7pm Monday to Friday 8.45am pm and 3pm - 7pm Saturday 8.45am - 12pm Sunday Doctor Should you need a doctor please ask at your hotel reception, they will be happy to organise one for you to see you at the hotel. Please also inform your Holiday Rep so they can help you any way you require.

8 There are 2 hospitals in the region, one in Arona and one in Pallanza. A taxi to either will cost in the region of 50 from Stresa. English is usually spoken by most medics & hospital staff. EHICs are usually accepted, however there will be an initial consultation fee charged for the call out of a doctor. Please ensure you take your passport with you to the hospital. Pharmacy Farmacia Polisseni is located behind the white church just off the main road. Open: 8.30am 12.30pm and 3pm 7.30pm Monday to Friday and Saturday mornings only. Alternatively, Farmacia Internazionale is at the back of Piazza Possi. Open: 9am 7:30pm Monday to Saturday. It is closed on Sunday Post Office Post Italiene is located on the Via Anna Maria Bolangaro, just past the Piazzo Possi. Open: 8.20am 7.05pm Monday to Friday and 8.20am 12:35pm on Saturday.. Red post boxes can also be found at major landmarks such as the ferry port and the newsagents. Stamps can be purchased from newsagents. Newsagent Many of the newsagents stock English newspapers. Known as "Edicola" in Italian, there is one just off the Piazza Cardona and another opposite the Carrefour supermarket in the Piazza Possi. For English language books and maps, try a bookshop called Leone on the corner of the Piazza Cadorna. Please note that papers are 24 hours old. Sometimes the newsagents will have same day papers delivered around 4pm. Internet As well as having WiFi in your hotel, many cafés around town offer free WiFi. Try Caffé on the Piazza Cardona which is open from 8am to 10pm. Supermarket The Carrefour supermarket located to the rear of the Piazza Cadorna and has entrances on both Via Roma and Via Principe Tomaso. Open: 8am - 8pm Monday to Friday 3pm 7.30pm Saturday/Days before Bank Holidays 8.30am 12.30pm Sundays and Bank Holidays Tourist information The Tourist Information is located next to the ferry station.

9 Open: 10am 12.30pm and 3pm 6.30pm Monday to Sunday. Church The Catholic Church is the large white building located on the main road in the centre of Stresa Mass: 8am, 11am and 6pm on Sundays. Baveno Banks and cash points There are 2 banks in the town, the most convenient is the Banco Popolare de Novara, located on the main road opposite the ferry terminal. Open: 8.20am pm and 2.35pm pm Monday to Friday 8.20am am Saturday Both banks change traveller s cheques and have cash point facilities. Tomassucci Travel in Stresa also offer commission free money exchange. Bus station In Baveno the main bus stop is on the main road opposite the ferry port, and on the other side of the road, outside the Piazza Garibaldi. Buses towards Stresa and Arona leave from outside the Piazza Garibaldi, and buses towards Verbania leave from the ferry terminal side of the road. See Getting around for information on timetables. Railway station To get to the railway station in Baveno from the town centre, walk along the main road towards the Hotel Dino. Opposite the Hotel Dino you will see the Via Libertà. Walk up the Via Libertà and at the end of the street you will find the railway station at the top of the steps. See Getting around for information on timetables. Doctor Should you need a doctor please ask at your hotel reception, they will be happy to organise one for you to see you at the hotel. Please also inform your Holiday Rep so they can help you any way you require. There are 2 hospitals in the region, one in Arona and one in Pallanza. A taxi to either will cost in the region of 50 from Baveno. English is usually spoken by most medics & hospital staff. EHICs are usually accepted however there will be an initial consultation fee charged for the call out of a doctor. Please ensure you take your passports with you to the hospital. Pharmacy

10 Farmacia Dr Emer is located on the main street between the Hotel Dino and the Hotel Simplon. Open: 8.30am 1pm and 3pm 7.30pm Monday to Friday and Saturday mornings only. You will also find the details of the duty pharmacy displayed outside. Post Office Post Italiene is located on the main street between the Hotel Dino and the Hotel Simplon. Open: 8.20am 1.35pm Monday to Friday and 8.20am 12:35pm on Saturday.. Red post boxes can also be found at major landmarks such as the ferry port and the newsagents. Stamps can be purchased from newsagents. Newsagent Many of the newsagents stock English newspapers. Known as "Edicola" in Italian, there is one just off the Piazza Garibaldi and another opposite the pharmacy on the main street. Please note that papers are 24 hours old. Sometimes the newsagents will have same day papers delivered around 4pm. Internet As well as having WiFi in your hotel,baveno also boasts its own WiFi enable town centre. You should be able to log on for free anywhere around the ferry terminal and the Piazza Garibaldi in the town centre. Supermarket The Savoini supermarket located about 50 metres past the Hotel Simplon at the roundabout has the biggest selection and the best prices in town. Open: 8am 8pm Monday to Saturday 8.45am 1pm Sundays and Bank Holidays Tourist information The Tourist Information is located in the square at the San Gervasio e Protasio church. Open: 9am 12.30pm and 3pm 6pm every day Church The San Gervasio e Protasio Church is a beautiful Romanesque church near the centre of Baveno. Mass: 11:00am on Sundays in Italian only Meina Banks and cash points

11 The only bank in Meina is the Banco Popolare de Intra, located on the main road near to the Ferry terminal. Open: 8.20am pm and 2.45pm - 4pm Monday to Friday This is the only bank which has cash point facilities. Bus station In Meina the bus stops are about 50 metres to the right of the Hotel Villa Paradiso car park at the Pizzeria Parma and the Lido di Meina. Buses in the direction of Arona leave from outside the Pizzeria Parma, and buses towards Stresa and Verbania leave from outside the Lido di Meina. See Getting around for information on timetables. Railway station The train station in Meina is about 10 minutes walk from the Villa Paradiso. Leave from the top car park via the green gate and at the end of the lane you will see the railway station on your right at the top of the steps. See Getting around for information on timetables & locations. Doctor Should you need a doctor please ask at your hotel reception, they will be happy to organise one for you to see you at the hotel. Please also inform your Holiday Rep so they can help you any way you require. The closest hospital to Meina is in the town of Arona. A taxi will cost in the region of 35 from Meina. English is usually spoken by most medics & hospital staff. EHICs are usually accepted, however there will be an initial consultation fee charged for the call out of a doctor. Please ensure you take you passport to the hospital. Pharmacy Farmacia Tricella is located on the Piazza Rodolfo Carabelli. Open: 8.45am 12.30pm and 3.30pm 7.30pm Monday to Friday You will also find the details of the duty pharmacy displayed outside. Post Office Post Italiene is located on the Via Fabriche. Open: 8.20am 1.45pm Monday to Friday and 8.30am 12.45pm on Saturday. Red post boxes can also be found at major landmarks such as the ferry port and the newsagents. Post is collected Monday to Friday only, before 12pm. Stamps can be purchased from newsagents. Newsagent

12 Newsagent Many of the newsagents stock English newspapers. Known as "Edicola" in Italian, there is one just off the Piazza Rodolfo Carabelli which also sells train tickets. You may have to wait until after 4pm for papers for the current day. Supermarket The Aghina located on the Via Viotti, about 50 metres from the Municipio (the town hall) with a great selection and the best prices in town. Open: 8am 12.30pm and 3.30pm 7pm every day, but closed on Wednesday and Sunday afternoons. Tourist Information The Tourist Information is located in the Piazza Vergante, about 100 metres from the Municipio Open: 10am - 12pm and 4pm - 6pm Monday to Saturday 10am - 12pm on Sunday Church The chiesa Santa Margherita is located on the Via Strisce, near to the town centre. Mass: 10.30am on Sundays in Italian only There is also the Chiesa La Madonina on Via Viotti which has services at 8.30am. The information on this page was last modified on 11 August If there are any important updates, your Thomson Holiday Rep will let you know when you arrive on holiday.

13 GETTING AROUND Here are some basics to help you get around Lake Maggiore and the surrounding area. Buses The local bus services run through Meina, Stresa and Baveno, and run between the towns of Arona in the south and Intra (Verbania) across the bay from Stresa. From Stresa there are also services running as far as the village of Gignese and to the town of Omegna. If you want to go further afield then there are more services available from Intra or Arona. For the timetables, go to but please note this website is in Italian only. Feel free to come and see us for more information. The bus service on Lake Maggiore is fairly regular, but can often be delayed with traffic issues so don't worry if it is not exactly on time. Please note that on Sundays and bank holidays the service is very limited. Tickets are purchased directly from the driver when you board the bus and there is no return ticket available, so just buy two singles. The bus drivers do prefer do have the exact fare where possible so keep some change handy. Ferries There is an excellent ferry service on Lake Maggiore, stopping at the Borromean Islands and many of the towns and villages around the edge of the lake. For further information, timetables and fares you can go to We will have a copy of the ferry timetable available for you and we'll give you some suggestions of places to visit during your stay. The ferries offer a good value way of seeing the local area, but the further you go, the more expensive the tickets will be. Go to the website or come and see us in your hotel for full details of fares and times. If you are over the age of 65 make sure you have some ID with you as you will be entitled to a discount (Monday-Friday only) on your ferry tickets. Make sure you buy your ferry tickets before you board the boat or you will be liable for a penalty surcharge on each ticket. This does not apply if you have boarded the ferry at an unmanned stop. The fast services (Servizio Rapido) offer a more exhilarating ride around the lake, but do carry a surcharge on top of the normal ticket price. These services are printed in red on the timetable. The timetable itself can be difficult to read as it is quite large, but come and see us for more info and to help understand the timetable or plan your journey. Trains There are train services in many of the towns and villages around the lake. You will find railway stations in Baveno, Meina and Stresa. Please see the 'Your Resort' section for details of where they are located. The local train service in the area is operated by Trenord and you can find information on their

14 website There is also an intercity service from Stresa and you can find further information at One thing that many people want to do whilst they're here is the Lake Maggiore Express ( This combines the train to Domodossola, followed by a beautiful journey through the Centovalli (100 Valleys) to Locarno before returning back on the ferries. Tickets for this day out must be purchased in advance from the local travel agents or ferry stations. For more info see the 'Things To Do' section of this info pack. Train tickets can be bought from many of the local travel agents such as Tomassucci Viaggi in Stresa or Verbano Viaggi in Baveno. You can also purchase tickets from automatic ticket machines in Baveno and Stresa or at the manned ticket office in Stresa. Make sure that you validate your ticket in the yellow boxes on the platform before you travel. If you have been unable to purchase your tickets in advance, it is also possible to buy them from the conductor on the train. Be aware that they do not accept credit cards, so make sure you have cash to pay for your tickets. Boat Hire To travel around the lake in style why not hire a boat for the day? Boat hire is available from Stresa, Belgirate and Baveno and a full day costs around 250. Motor boats can be hired without a licence as long as the engine is less than 40hp. Please come and see us for more info. Car Hire Local car hire is available in Stresa through Avis. You will find them in the Ford garage between the Hotel Flora and the Grand Hotel Bristol. For more information, or to book go to Please note that the car hire has to be booked on line, but you can come and see us for assistance in arranging this. Bike Hire Cycling is a popular and leisurely way to explore some of the areas a little further from the lake. Go to for some ideas of routes. They can also arrange bike hire with no specialist equipment required. If you're not sure, get in touch with us for further information or contact them directly on The information on this page was last modified on 11 August If there are any important updates, your Thomson Holiday Rep will let you know when you arrive on holiday.

15 DAYS OUT Here are suggestions of places to visit during your holiday. They are excursions run with our local agent which you can book through your Thomson Holiday Rep at the Welcome Meeting or throughout your stay. Zermatt and the Matterhorn - Monday - Holiday Reps Top Pick "If you only see one mountain in your life, make sure it's this one" Embark on a spectacular journey into Switzerland to witness one of the most iconic mountains in the world: the Matterhorn. Follow Napoleons' footsteps along the Simplon Pass before stopping to admire the scenery from the highest point of the pass. You will step aboard the mountain train from Täsch to explore the idyllic town of Zermatt and of course view the Matterhorn from the heights of the Swiss Alps. Rep suggestions: - Visit the mountaineers cemetery behind the church. With the Matterhorn as a backdrop, you can see those who have dedicated their lives to climbing the surrounding mountains of Zermatt. Price: 82 Optional Extras: -The underground funicular from Zermatt to the Sunnegga Paradise with spectacular views over the Matterhorn - 24chf (approx 24) - Open from June -The Gornergrat Bahn railway takes you up the mountains for some very different views and walks above Zermatt - up to 43chf each way (approx 43) You will need: Passports for every member of your party, Warm clothes, Practical shoes, Money for lunch and souvenirs, Camera Don't forget to check your early breakfast arrangements with your hotel reception. Three Lakes - Tuesday Explore everything this historic and elite area of Italy offers. Combine three Italian Lakes with two cosmopolitan countries in one relaxing day. Stop off in the sophisticated town of Lugano to enjoy the Mediterranean atmosphere, Tremezzo for lunch on the shores of Lake Como and the city of Como itself, famous for its silks. Rep suggestions: - Go and find the life electric monument on the harbour in Como town. Built and dedicated to Alessandro Volta, who was born on Lake Como and changed the electrical world forever when he invented the first battery. Price: 59 Optional Extras: - The botanical gardens of the Villa Carlotta in Tremezzo are a paradise for garden lovers ( 10

16 per person, 8 over 65s ID required) You Will Need: Passports for every member of your party, Practical shoes, Money for lunch and souvenirs, Camera Don't forget to check your early breakfast arrangements with your hotel reception. Lake Orta - Thursday - Holiday Reps Top Pick "A tranquil afternoon visiting one of Italy's best kept secrets. Lake Orta is named by locals La Cerentola, meaning Cinderella, as they consider is the superior secret sibling to its larger sister lakes Como and Maggiore" From the town of Omegna you can enjoy a boat cruise down the tranquil waters of the Jewel of the Italian Lake District. A favourite of the Italians, Lake Orta's history, spirituality and mystery will be revealed to you as you step onto the tiny Island of San Giulio. After spending time in the town of Orta travel to see a unique site: the 35 metre statue of San Carlo Borromeo. Rep suggestions: - Head to the island of San Guilio and visit the tiny Basilica which dates back to the 4th centuary. Make sure you have your camera to snap the luscious scenery on the surrounding mountains around Orta center. Price: 39 Optional Extras: - Boat cruise from Omegna to Isola San Giulio and the guided tour around the church and Island ( 6 per person) You Will Need: Practical shoes, A light jacket whilst on the boat, Money for souvenirs, Camera Please note if any Wednesday arrivals wish to be booked onto this trip please contact your rep due to limited spaces available. Milan - Friday See for yourself one of the most cultural and iconic cities in the world. Visit the Duomo, the worlds largest Gothic Cathedral; the Sforzesco Castle where the Visconti and Sforzas lived for centuries; and the Monumental Cemetery where some of the richest families in Milan have been immortalised. Rep suggestions: - Try a Luini, which is a delicious doughnut like pastry filled with ham/cheese/tomato. A local delicacy which has people from all over the world queuing to try, and a filling bite for lunch whilst admiring the Duomo cathedral. Price: 59 Optional Extras: - La Scala Opera House museum showing the history and stories of this iconic opera house ( 7 per person)

17 - Duomo cathedral ( 3 entry fee) You Will Need: Practical shoes, Money for souvenirs and lunch, Camera, Suitable attire for visiting the cathedral and cemetery NB - Should you wish to see the Last Supper fresco during your free time in the city, please note that viewing appointments have to booked in advance. For more information or to book go to This is not included within our guided tour. Macugnaga and the Monte Rosa - Saturday Take an alpine adventure through Anzasca Valley to the foothills of the Monte Rosa Masif, one of the largest mountains in Europe. View its incredible peaks from the town of Macugnaga and fall in love with this charming mountain village, filled with flowers and quaint wooden houses. Rep suggestions: - For spectacular views head up the Monte Moro cable car, at 2800m high you will experience unforgettable panoramic views across the Italian Alps. Optional Extras: - Chair lift to the Belvedere Viewpoint on the Monte Rosa ( 13 per person) - Cable car to the top of Monte Morro opposite the Monte Rosa ( 17 per person) You Will Need: Practical shoes, Warm clothes, Money for souvenirs, Camera Islands Tour - Sunday The perfect way to see the tiny island of Isola Pescatori and the baroque splendour of Isola Bella. Spend the afternoon on the lake with your Thomson Holiday Reps showing you the best of the Borromean Bay with plenty of time to visit the stunning beauty of Isola Bella's palace and gardens. Rep suggestions: - Look inside the church on Isola Pescatori. Dating back to the 16th centuary, on the altar sit the silver busts of St. Peter the patron saint of fisherman, and St. Paul the patron saint of rope weaving. Price: 13 Optional Extras: - Entry to the palace and gardens of Isola Bella ( 16 per person) You Will Need: Money for souvenirs or snacks, A light jacket whilst on the boat, Camera NB - Customers staying in Meina will need to make their own way to and from Stresa for the pick up of the Islands Tour. Please see your Holiday Rep for local transport information. Wine Tasting

18 An evening dedicated to sampling some of the finest wines Italy can offer with the expert guidance of our local connoisseur Massimo. Relax in the comfortable surroundings and try some of the local specialities served to complement all of the wines you will taste. Rep suggestions: - Make notes on the wines you are trying, then go home and impress your friends and family with your local knowledge about the Piemonte wine region Price: 20 NB - Customers staying in Baveno or Meina will need to make their own way to and from Stresa. Please see your Holiday Rep for local transport information. General information on our excursions Child prices are up to age 12 except where stated 1 child aged 12 or under will travel for free per full paying adult Should you be unable to make any of the excursions or wish to cancel, we require 24 hours notice Cancellations less than 24 hours in advance can only be refunded on production of a doctors note For any excursions into Switzerland you must have your passport with you at all times When you pass into Switzerland please be aware that prices will be charged in Swiss Francs (CHF) Many places in Switzerland will accept Euros, however change may be given in francs Entrance fees, road tolls, boat crossings and optional extras are not included in the excursion prices except where stated Places are limited, so we recommend you book early to guarantee your spot Why not use our excursions as an idea for away days or for future holidays. See your Holiday Rep for more information Many places offer discounts for those aged over 65, so make sure you have some identification with you to save those 's To find out more, or to book, please come along to the Welcome Meeting, come and see us in the hotels or contact us at any time All of our excursions are accompanied by an expert guide, with full commentary in English, and have been checked to meet all health and safety requirements Pre-Booked Excursions If you have pre-booked on any of our excursions before you travelled, your tickets will be given to you at your welcome meeting. If you are staying in Lake Maggiore for more than 7 days you will need to confirm the excursion dates with your Holiday Rep at the start of your holiday. Come along to your welcome meeting to arrange the dates with us. If you have any questions regarding pre-booked excursions, please contact us using the addresses or phone numbers at the beginning of the info pack. If you have pre-booked 2 full day excursions, then you may be entitled to a 10 in-resort

19 discount off your next excursion; or if you have pre-booked 3 full day excursions then you may be entitled to a 25 discount - please come and see us for details (not applicable to discovery packages). Discovery Packages Our Discovery Packages offer a great package of flights, transfers, accommodation and some of our most popular excursions. You can find out more information by visiting If you have booked either of the Lake Maggiore Discovery Packages before you travelled, you will find your tickets waiting for you at your welcome meeting. The excursions included in the Lake Maggiore Discovery Package are: our Islands Tour on Sunday, the Three Lakes on Tuesday and Milan on Friday. The excursions included in the Italian and Swiss Discovery Package are: Zermatt on Monday, the Three Lakes on Tuesday, Lake Orta on Thursday and Milan on Friday If your Discovery Package holiday is for more than 7 days, then we will confirm the dates of your excursions with you at your welcome meeting. The information on this page was last modified on 31 July If there are any important updates, your Thomson Holiday Rep will let you know when you arrive on holiday.

20 THINGS TO DO Here are a selection of things to do during your holiday in Lake Maggiore. If you're interested in any of these ideas, please ask your Holiday Rep for more information. Gardens Villa Taranto Located in the town of Pallanza just across the lake from Stresa, these incredible gardens were founded by Captain Neil McEachern in Since then, the gardens have bloomed and the collection features thousands of exotic specimens from around the world. Open: 8.30am pm Monday to Sunday Giardino Botanico Alpinia Located on the slopes of the Mottarone above Stresa, strolling through the alpine gardens offer some great views across the Borromeo Bay and the surrounding mountains. With over 1000 species of plants from Europe and the Far East these gardens have recently added a wetland area for aquatic plants. Open: 9.30am - 6pm Isola Madre Only a short ferry ride away from Stresa and Baveno, don't forget a visit to the largest and least developed of the Borromean Islands. Wander around extensive gardens as well inside the historical villa containing many valuable antiques and paintings. Open: 9am pm Monday to Sunday Villa Pallavicino Located outside of Stresa, past the main ferry port, visit the 16 hectare-park known as a paradise of flowers and animals. With 40 different species of animal from all over the world from Bennet kangaroos to black swans amongst the stunning gardens overlooking Lake Maggiore and the surrounding mountains be sure to check out one of Stresa's most popular attractions. Open: 9:00-17:30 Monday to Sunday Historical Sights The Rocca di Angera On the southern tip of the lake above the town of Angera, the medieval castle is superbly preserved and is the perfect viewpoint to look down over Lake Maggiore. Tour through the historic galleries, the medieval gardens and visit the Museum of Toys and Dolls which has one of the largest collections in the world.

21 Open: 9am pm Monday to Sunday The Rocca Borromea di Arona and the Colussus of San Carlo Take the Noddy Train from Arona to combine two amazing sights in one trip. You can't miss the 35 metre statue of San Carlo Borrmeo, a former Pope and most famous of the Borromean family. Afterwards, visit the ruined castle which was his birthplace and home of the Borromeo family before being destroyed by Napoleon. Santa Caterina del Sasso Originally built in the 12th century, facing the town of Stresa and directly under a sheer cliff on the shore of the lake the beautiful hermitage of Santa Caterina is a haven of tranquility. You will step off the ferry directly below the 14th Century hermitage which is still used today as a religious sanctuary. Prices: Donations suggested Open: 9am - 12pm and 2pm - 6pm Monday to Sunday Mass at 4.30pm Sunday NB - There are approximately 80 steps from the ferry landing stage to the Hermitage itself. There are also about 240 steps from the Hermitage to the restaurant at the top of the cliff, but a lift runs during the day (9am-12 and 2pm-5.30pm) and costs 50 cents each way The Gervasio e Protasio Church This church in Baveno is situated in the Piazza della Chiesa, with a walkway depicting the 12 stations of the cross it is a beautiful example of Italy's religious architecture. Look out for the Roman inscriptions within the church's exterior wall. Prices: Free Open: Every day but please avoid mass on Sundays at 10.30am unless you wish to partake in the service Sanctuary of Re The village of Re is situated on the Centovalli railway in the Vigezzo Valley near to the Swiss border. Reached using the Lago Maggiore Express this sanctuary attracts pilgrims from all over the world. The sanctuary holds a statue of the Virgin Mary that is said to have bled for 20 days after it was struck during a game that was being played in the churchyard. Prices: Donations suggested Open every day during daylight hours. NB - When on the Lago Maggiore Express, alight at Re and it is a short walk through the town from the railway station. Rainy Day Ideas

22 Lago Maggiore Express Why not spend the day watching the wonderful landscape speed past you from the the comfort of your seat on the Lago Maggiore Express. This beautiful railway line runs through the Centovalli between Domodossola and Locarno. Tickets include the train ride up to Domodossola and the ferry ride home from Locarno or vice-versa as you wish Open: Services run daily starting at 9.38am from Stresa Rep Tip: Sit on the left hand side of the train when heading to Locarno, or the right hand side if getting the train back to Stresa. Chimney Sweep Museum Another little gem of the Lake Maggiore Express is the unique museum in the town of Santa Maria Maggiore. Situated at the highest point of the Lake Maggiore Express this museum offers an insight into the history of the local Chimney Sweeps and offers an intriguing lunch stop perspective. Umbrella Museum A unique spectacle in the village of Gignese, find out everything you could ever want to know about umbrellas. Inspect over 1000 examples illustrating the changing fashions from Victorian parasols to modern designs. Open: 10am - 12pm and 3pm - 6pm Every Day excluding Monday Sightseeing Mottarone Cable Car From Carciano, at the Lido end of Stresa lake front, you can catch the newly opened cable car (opened following renovation on 13th August 2016) up to Mottarone mountain behind Baveno and Stresa. The cable car departs every 20 minutes and the mid-station is at Alpino and the nearby alpine gardens. Open: 9.30am pm every day (last descent at 5.40pm) with a break from 12.30pm to 1.30pm. Cost: 19 return Laveno Bucket Lift (Funivia Lago Maggiore) For spectacular views across the lake, catch this lift up the side of Monte Sasso del Ferro. Step inside the buckets of this former ski lift, and after a few minutes you'll be at the top of the mountain over 1000m (3000 ft) above sea level Open: 11am pm Monday to Saturday and 10am - 6pm on Sunday NB - It is about a 15 minute walk from the ferry terminal to the lift station

23 Special Occasions Birthday? Wedding anniversary? Or just fancy treating yourself? If you want to make your holiday on Lake Maggiore extra special, speak to your rep and they can help you with any arrangements. Ristorante Verbano, Isola Pescatori This wonderful restaurant allows you to have dinner on one of the Borromean Islands, overlooking the towns of Lake Maggiore. As well as booking a table for the evening, you'll be booking a boat taxi to take you to and from the island for the evening. Tel: , or ask your rep to book you a table. The Last Supper, Milan See Milans most famous mural, Leonardo da Vinci's 'The Last Supper'. Depicting Christ and his disciples at the dramatic moment when Christ reveals he's aware of his betrayal, it's a masterful psychological study and one of the world's most iconic images. Centuaries of damage have left the painting in a fragile state despite 22 years of restoration. To see it you must book in advance. Osteria Mercato, Stresa The reps favourite restaurant in Stresa for any occasion, it may seem unassuming from the outside but take a seat and see for yourself that this is one of Lake Maggiore's hidden treasures. Expect an evening of excellent service, free prosecco before your starters, and an superb wine menu. The food menu changes every month and offers some of the regions best specialities. Tel: Booking recommended. La Palma Sky bar, Stresa Sip a spritz overlooking the lake, from one of the hotels rooftop. La Palmas Sky bar gives you unbeatable views that cant be seen from anywhere in the town. Watch the sunset on the sofas, or perhaps have lunch on the terrace, the Sky Bar is open for everyone to enjoy. Hotel La Palma, take the lift opposite reception up to floor 7. Centrovalley railway followed by Al Porto Café Lago, Locarno The Centrovalley railway, also known as the hundred valley railway, takes you on a beautiful mountain journey. You can see vineyards, waterfalls, and small enchanting towns built into the cliff face, as you travel from Italy through to Switzerland. Once in Locarno, have tea and cake overlooking the northern shores of Lake Maggiore at Al Porto Café, then cruise back to Stresa/Baveno on the ferry. The Lake Maggiore Express can be booked at Tomassucci Travel agents. Al Porto Café is located on main promenade in Locarno. Boat Trips around Lake Maggiore

24 There are a number of suggested itineraries around Lake Maggiore available by using the rover tickets and the various ferries. These will take in many sights including La Rocca Borromeo in Arona, La Rocca di Angera, Santa Catterina, Locarno, Ascona and the islands in Brissago. Come and see us for more information and prices as these vary between towns. Aquadventure Park Great fun for all the family, try these two swimming pools and high ropes course. A short walk from Baveno, play around one of the three water-slides or test your climbing abilities on the climbing wall. Open: 9am - 8pm Local markets and Shopping The open air markets are an integral part of Italian life. These lively markets will be full of delicacies, clothes and crafts for the perfect souvenir or gift. Generally, the markets finish around lunch time. Monday - Baveno Tuesday - Arona Wednesday - Luino (All day) Thursday - Omegna Friday - Stresa and Pallanza Saturday - Intra (All day) Sunday - Cannobio If you're having a day out shopping, please remember many of the shops might be closed between 12pm and 3pm. On a Monday, many of the shops are closed in the Arona all day. Local Events Your Holiday Rep will have a full list of up to date events for the duration of your stay. Live Music Every Thursday and Saturday (from June), the lake front restaurant Verbanella in Stresa hosts a live music night showcasing some of the finest jazz and blues in the area. The music gets going around 8pm. There are many other free concerts and events going on throughout the summer and your Holiday Rep will be able to give you details of these on request. Bars & Restaurants Restaurants

25 Restaurants Mamma Mia, Stresa - Rep Favourite The service always comes with a smile to make you feel welcome in this family-run restaurant. The freshest produce goes to make their pizzas, pastas, fish and meat dishes, all very reasonably priced. Located on the Via Principe Tomaso, look out for the beige awning. Taverna del Pappagallo, Stresa A cornerstone of the Stresa restaurant scene and our favourite pizzeria, Taverna del Pappagallo has been serving visitors for over 60 years. Their selection of homemade desserts is not to be missed. Located on the Via Principessa Margherita, just past Riva Est Gelato. Cafe Torino, Stresa Serving food in Stresa since 1904, this restaurant is perfectly placed in the centre of Stresa. It has a large outdoor seating area, and a good selection of pizzas, pastas, meat, fish and vegetarian dishes. Located in the Piazza Cardona, look out for the blue sign. Ristorante Posta, Baveno With a wide selection of regional dishes and friendly service, Ristorante Posta is great place to mix it with the locals. Be sure to pop in and make a reservation though as it can get extremely busy. Located in the main square of Baveno, opposite the ferry port. Sopra-Sotto, Baveno Situated between the hotel Simplon and Dino, this Wine Bar and Restaurant has a huge selection of wines, and a delicious menu. Not only that but you can enjoy al-fresco dining in their tranquil garden. Located on the main street in Baveno, about 60m from the Hotel Simplon Cava Restaurant Situated with a terrace on the lakefront and the main restaurant on the Corso Garibaldi in Baveno, this friendly restaurant boasts home-cooked favourites and wonderful cocktails to enjoy whilst relaxing on the sunshine. Located on the main road in Baveno, next door to the hotel Beau Rivage Cafés and Bars Paulon Caffe, Stresa New to this year to Stresa, this convenient café is set back off the main road opposite the main

26 ferry terminal. The fresh salads and sandwiches are well priced. Angolo de Gelato, Stresa Situated right in the centre of the main piazza in Stresa, choose from over 30 flavours including Disarrono, pear, Parma violet and forest fruits and many more. Located in the Piazza Cardona, as well as in Baveno. El Gato Negro, Stresa In the back streets of Stresa, El Gato Negro may seem small at first, but go through to the other side to discover a courtyard beer garden complete with televisions for showing local sports and music. Located on the Via Principessa Margherita, look out for the yellow sign. Café l'incontro, Baveno In an excellent location next to the ferry port in Baveno, stop off for some lunch or a typical espresso and brioche like the Italians. With great staff and ozone-friendly beers this is a great place to while away the hours in the sunshine. Located in the Piazza IV Novembre, near to the ferry terminal Miralago, Baveno This stylish lounge bar sits on the main road in Baveno and has a terrace overlooking the lake. A great place to enjoy one of the many cocktails on offer. Popular with the young locals and always bustling throughout the night until the early hours. Located on the main road, near to the Hotel Beau Rivage. Out and about The tap water in your hotel is perfectly drinkable, although you may notice a difference compared to your water at home. Cheap bottled water is widely available in the local supermarkets Many of the supermarkets have fresh fruit available, but often they will select the produce for you When looking for places to eat, don't forget that there can be a cover charge (coperto), or a service charge (servizio) added to your bill. These will always be displayed on the menu outside the restaurant so you can check it out before you go in Restaurants on the lake-front can often be more aimed at tourists, and more expensive - head into the back-streets of the towns for some more local eateries Your Holiday Rep will give you tried and tested suggestions of places to eat around the area, so go and see them for some great local suggestions Local specialities such as Mussiltini (a lake fish often served with pasta), Persico (perch often served with rice) and other lake fish can be found in many of the restaurants of the area, and are a delicious treat after a day exploring the area Try the local meats and cheeses such as Bresaola, salami piccante (spicy salami) and the Toma cheese in many of the shops around Lake Maggiore Italian Customs