What to Expect & Know About

Transcription

1 Before You Go to Italy, Just A Few Tips Regarding What to Expect & Know About How many Euros should I bring to Italy? Will my credit card work? What type of clothes do you recommend? All of the questions are answered here and if we ve left anything out ~ just let us know and we ll be happy to answer! Buon Viaggi! Airlines & Arrival For international departures, be sure to arrive at the airport at least three hours in advance. Allow yourself plenty of time for arrival, check-in, and getting through security checks. If you are flying a reputable foreign airline such as British Airways, KLM, or Lufthansa, many times these carriers will partner with a U.S. airline, so be sure to take advantage of any miles you can earn through these partnerships. Do some homework on this beforehand, and always be sure to ask about it at the check-in 1

2 counter. It s always harder to get these miles credited to your account after your trip is over, and less likely that you will take the extra time to do so. Of course, today there is less and less value in airline travel unless you are prepared to pay for it. Especially on the European legs of your flight, don t be surprised to pay up to 3 Euros for a cup of coffee, or even 8 Euros for a small breakfast plate. For most of our tours we arrive at the easy to navigate and small Venice Airport. If you ve purchased an arrival transfer, our tour representative or tour captain will be waiting for you once you clear customs and will allow you time to freshen up before walking about 5 to 7 minutes downhill with your bags. Our portage and bag service begins at the private boat transfer at the airport boat dock! Arriving at other airports with a prearranged transfer means your shuttle, private vehicle or cab fare including tip are already covered the arrangement with QueensLander. However, if you are arriving alone with different arrangements, you should be able to get to your hotel without too much trouble. Generally, there will be transportation options available when you exit the airport, such as a train terminal within walking distance, or a taxi service. If you go by taxi, just tell the driver the name of your hotel and the street address, such as Hotel Dei Mellini, Via Muzio Clementi, 81. You may wish to have this written out in advance to simply hand to the driver. The word Via, meaning place or by the way of, will precede most street names. The street number appears at the end of the address. Be prepared to give the driver a nominal tip, but check the exchange rate first. Remember, it s not play money, and you don t want to tip too much. A polite Grazie (pronounced GRAH-tsee-eh) or thank you should also be rendered. Hotels & Accommodations On your Queenslander Tour, you will probably be staying in a four or five-star hotel, unless you are on the budget package, and then you will probably be at a 3-star hotel all truly in the centers of the towns and villages. Italy and Europe have different rating systems than America, so anything below a 3-star property can be highly questionable. If you are on the Budget Supreme package and staying in a hotel separate from the rest of the group, you can rest assured your Queenslander Tour Captain will resolve any questions or problems you may have at the time of check-in, or before they leave you for the night. In Europe, you will find that the first floor is not the ground floor, as it is in America, but rather what we would call the second floor. Elevators are usually much smaller than in the States, so if you are claustrophobic, you may prefer to take the stairs. However, you should find your room in the deluxe hotels to be spacious and comfortable, with high ceilings and large windows. You may even feel like the Pope in Vatican Square as you gaze out your window! And, to put you at ease, there should be at least one channel in English on the TV, such as CNN or the BBC. You will generally find that extra towels, especially washcloths, can be in short supply, so you may want to pack a few just to have on hand. Also, don t be surprised to come back to your room at the end of your first day to find a white cloth spread out on the floor beside your bed. This may seem an odd custom, but it s merely so you have a place for your bare feet when you get out of bed. Your deluxe hotel will serve a very nice breakfast in the mornings. You will probably want to arrange to meet your tour group so you can dine together. Generally, there will be eggs and bacon, pastries and croissants, fruit, juice, yogurt, and cereal. Coffee or tea may be brought to your table by a waiter unless otherwise specified. 2

3 When you leave your room at the beginning of each day, be sure not to leave valuables behind. Lock your luggage when unattended. If you do have valuables, such as money and jewelry, that need to be safeguarded, have them locked up by hotel management in advance of your departure for the day. Your hotel will be situated in the city centre for easy access to most sites and other conveniences, but do remember that a certain amount of walking cannot be avoided. The Money Hands down, the best way to get cash in Italy is via the ATM. Memorize your Personal Identification Number (PIN) before leaving and plan on withdrawing euros (cash) for your purchases. Credit cards are the next best way to make purchases in Italy but not all locations accept them. Visa and MasterCard for sure are accepted with American Express a distant third and no one has ever heard of Discover. A new product from Travelex called the Cash Passport is our best recommendation for the least amount of fees and a relatively easy way to get cash from ATMs as well as make purchases. There are very little to no fees associated with the Cash Passport. Find your nearest location at How much money to take with you? It s truly up to you. You know your habits and preferences and therefore we recommend using the ATM and/or credit card approach. Should you get Euros before leaving the US? We recommend you visit your local bank and order about $USD worth of Euros to take with you. This is just in case you get delayed somewhere in Europe while on route. Of course your credit card will work fine in most establishments. VAT About the VAT Value Added Tax Every year, tourists visiting Europe leave behind millions of dollars of refundable sales taxes. While for some, the headache of collecting the refund is not worth the few dollars at stake, if you do any serious shopping, it's hard cash free and easy. The process isn't difficult; you just have to get the necessary documents from the retailer, carry your purchase with you, and track down the right folks at the airport, port, or border when you leave. These days you've got to check in early at the airport; this will give you something to do while you're hanging around. The standard European Union Value-Added Tax ranges from 15 to 25 percent per country, averaging about 20 percent overall. Rates change, so you'll want to check with merchants when you're there. The Documents. When you make your purchase, have the merchant fill out the necessary refund document, called a "cheque." You'll need to present your passport. Make sure the paperwork is done before you leave the store so there's nothing important missing. If they leave any blanks for you to fill out, be sure you understand what goes where. Attach your receipt to the form and stash it in a safe place. Know where to get your refund. If you buy merchandise in a European Union country and you're bringing the goods home with you, process your documents at your last stop in the EU, regardless of where you made your purchases. So if you buy sweaters in Denmark, pants in France, and shoes in Italy, and you're flying home from Greece, get your documents stamped in Athens. Be aware that if the currencies are different in the country where you made your purchase and where you process your refund you may have to pay an extra conversion fee. Get your documents stamped. The customs export officer will stamp your documents after you present your purchased goods to verify that you are, indeed, exporting your purchase (try to keep the goods in your carry-on). 3

4 Collect the Cash. Once you get your form stamped by customs, you'll need to return it to the retailer or its representative at the airport, port, or border crossing. If the retailer handles VAT refunds directly, it's up to you to contact the merchant for your refund. You can mail the documents from home, or quicker, from your point of departure (using a stamped, addressed envelope you've prepared or one that's been provided by the merchant) and then wait. It could take months so be advised. Clothing Recommendations Lightweight cottons and linens are worn during the summer. Select a wardrobe that is adaptable and allows for layering. On the Rome tour, casual comfortable clothing is suggested during the day. Men can wear jackets at dinner but they are not a requirement. You should include a sweater, a jacket and/or windbreaker, and of course comfortable walking shoes. The best way to experience the cities of Italy is to walk! We recommend a walking regimen on a daily basis prior to leaving the US! The Italian norm is to dress up more than dress down. You ll notice a lot of blacks and gray colors particularly in Rome. What do I wear inside the Catholic churches we visit? Most Catholic churches in Italy require that knees and shoulders be covered when entering the church, even during the hot days of summer. This is particularly important when visiting St. Peter's Basilica in the Vatican, where shorts and tank tops are not allowed. As a general rule, shorts are not allowed in any church in Italy, especially the Vatican. Heads do not need to be covered. No bare shoulders inside the churches. During warm temperatures, we recommend pullovers and/or scarfs or shawls that can easily be removed afterwards. Capris are also approved except when visitnig the Vatican. Gear that Will Come in Handy There are some items that are just a necessity on such a trip as this: Your digital camera, collapsible umbrella or some raingear and a bathing suit in your packing (particularly those of you have extended your stay to the Amalfi Coast!). Also, be sure to bring along comfortable, worn-in, walking shoes. Did we mention we walk a lot in this tour? If you have any mobility issues, don t worry. Your tour captain has been notified and will assist you in securing extra transfers via taxis and shuttles should you need them (at your own expense). Fashion in Italy Yes, fashion does exist and many say it was born here. Generally most Italians dress up for their work day with a theme of blacks and gray shades being prevalent. In the warmer months light colored cotton suits and attire still with a flair for dressy are in season. Primarily in Rome and Florence and primarily at night while out for dinner will be the only times you ll want to consider a bit of a dressing up. Nothing with ties for men or formals for women but a bit more thought than the average American blue jeans. Getting Around When needed, you will be met at your hotel in the morning by your tour bus, usually a large van or mini motor coach, and your local tour guide. You will rely on them primarily for transfers to your next destination, or day trips away from town, such as a side excursion down the Amalfi Coast, etc. Otherwise, you will meet your local guide at a location within walking distance of your hotel. And, unless you are engaged in a group activity, you are free to get around as you wish. In Rome, the subway system is clean and efficient. Otherwise, you may wish to try a Vespa, or scooter. But beware, traffic in Italy is crazy, and you can easily get run over if you don t know what you re doing. Do not allow yourself to get distracted by looking around. Keep a clever, watchful eye on traffic at all times. In Florence, taxis are probably the way to go for staying in town, or you may want to rent a Smart Car for a day trip to the Cinque Terre. Sidewalks in Florence can be extremely narrow, and cobblestone streets a hazard for certain lady s shoes. In Venice, you will rely on boats and walking. 4

5 It s a Walking Experience! Yes, be prepared to do a good deal of walking throughout the trip it truly is the only way to explore Italy and her many corners so comfortable shoes are in order! Once you get to your destination by transport, you will still be walking a lot to see places like the Colosseum or the Roman Forum. A little exercise routine prior to your Italy trip is not a bad idea just to get in shape. It will only improve your overall experience. As far as amenities go, you will usually find modern toilet facilities readily available in the large cities. However, as you get out into the countryside and smaller communities, amenities can be substandard. You may find a ceramic hole in the ground to be the best toilet facility you can find, so be prepared for that event should it come. When you have to go, you have to go! Safety Security is always a key factor when traveling abroad, but especially so in a post-911 world. Everyone in your group should be conscious of the need for safety. Whether you are flying or traveling on the ground, do whatever you can to deflect attention away from yourself. Dress in clothes that do not scream I am an American! T-shirts and ball caps emblazoned with American logos are not recommended. White sneakers and Hawaiian shirts are also a bad idea. You want to be comfortable, but think European or Continental as much as possible. Shorts and flip flops are also not recommended. Aside from the factor of calling attention to yourself, most Italians dress very nicely, so you will see few of them dressed in such a casual manner. Always keep an eye out for anything that looks suspicious, and report it to your tour captain or the local authorities. Polizia are the local police, and the Carabinieri are a branch of the armed forces that police both military and civilian populations. Do not alarm your fellow travelers, but do keep an eye out for one another. In the highly unlikely event you should find yourself in a security situation, remain calm and do not call attention to yourself. Only take extreme measures as a very last resort. It s not a fun topic, but safety is paramount. Our QueensLander Guides One of the great features of a QueensLander Tour is the wealth of knowledge and experience you will get from your local tour guides, who work with your Tour Captain to make sure you have a great experience. These are people who live in the area and make their living by showing you around their city and country. They may even give you hints or tips about great places to eat or shop on your downtime. You will come to appreciate these people for the great professionals they are, and you will remember them fondly when you look back at your vacation photos. So, treat them with the courtesy and respect they deserve. They will do the same for you. And while all base tips are included in your tour, you may wish to go beyond that to show your individual appreciation. Phones Will your cell phone work in Italy? Maybe. If you have a GSM cell phone (GSM explained: Global System for Mobile Communications - is a type of cell phone and network used in Europe and most countries in the world. 5

6 Call your provider and ask. If not, then we suggest purchasing a European SIM card and replacing your SIM card contained in your current phone. However, there can be catches! Read on: SIM CARDS Some US cell phone companies use GSM (T-Mobile, AT&T), but many do not. You need a GSM phone in Europe. These are sometimes called "World Phones" because they can be used around the world. In the United Kingdom, a cell phone is called a "mobile phone" for use in the US or Canada - you can use that same phone if it is unlocked and works on European frequencies - this is very important and is explained here: How to Choose Your GSM Cell Phone Most cell phone providers in the US and Canada lock their cell phones (also in the United Kingdom). This means that you cannot change the SIM card. They do this so that you will not get an inexpensive phone from them and then change your cell service. If you plan to use your GSM cell phone in Europe, with a European SIM card, be sure your phone is unlocked. Either buy an unlocked phone or ask your cell provider to unlock the phone or get the phone unlocked another way. Each company has a different policy for unlocking a phone you bought through them. Remove your US/Canada SIM card and put in a European SIM card. You can purchase a European SIM card in Europe or online from one of these companies listed above. Next option is to buy a Vodafone in Venice or Milan upon arrival your tour captain can assist you! Electrical in Europe: Converters Yes, you will need an electrical adapter/converter to use your American volt appliances. WalMart or Target feature affordable converters. Restaurants & Dining During your Queenslander Tour you will have a certain number of meals that are provided for you, but there will be times when you are free to go wherever you like. On nights that a meal is not provided for you, you will be invited to go with your Tour Captain to a local restaurant. However, if you choose to go it alone, stay away from chain-type establishments. Instead, opt for the local experience. If you are uncertain, ask your hotel clerk to recommend a good place that s close by. Stick with a ristorante or osteria for your evening meal. For daytime, a trattoria or café is generally a safe bet. Even rest stops along the highway can have a nice choice of sandwiches and other fare. Some even have a wonderful selection of hot, home cooked meals. Don t be surprised, however, if you have to stand in rest stops or coffee shops along the way. Most people in Italy will stand at the counter to have their coffee. If you want to sit outside, you may have to pay a small fee for the pleasure. In Venice, at the Piazza San Marco for example, you will probably pay a fee or Musica Supplemento of at least 5 Euros to enjoy the live music. Hey, it s Venice! Spend the extra money, and don t worry about it. Life s too short not to enjoy these extra delights. Thanks to the advent of Starbucks, most Americans are now familiar with ordering a latte, mocha, or cappuccino, but in Italy it s generally bad form to order a cappuccino after 11 a.m. If you prefer a more American-style coffee, simply ask for a café Americano, which is basically an extra shot of espresso mixed 6

7 with hot water. This was a local adaptation to accommodate the American GI s during World War II. If you only order water to drink, you may be asked if you want your water with gas (carbonated) or still, meaning regular or naturelle. When visiting these establishments, you will sometimes find that the restroom is cared for by an attendant. They may sit outside the door with a plate or dish and expect to receive a small tip. A few small coins will do, but don t feel overly pressured to tip. If it feels appropriate to tip, please do so. Keep all receipts. A Revenue Official may ask to see your receipt within feet of an eating establishment to make sure you ve paid. You can potentially be fined if you cannot produce it. Shopping You will find local open-air markets to be some of the best places to shop for a bargain. There are good markets available in Florence and Venice. A small painting or some other remembrance of a specific place may be in order. If you have a larger budget to spare, you may want to shop at some of the finer Italian designer establishments in Rome or Venice. For gentlemen, setting a little money aside for a hand-tailored suit can be a worthy investment, or ladies might like to have a pair of shoes designed especially for their feet and shipped home. Otherwise, it doesn t make a lot of sense to waste money on t-shirts, sunglasses, and other items that can easily be purchased at home. Spend the money on lodging and dining out instead. But if shopping for that special item is your thing, enjoy yourself. Just ask your Tour Captain to set some time aside for your shopping pleasure. And Now the Weather It's warm all over Italy in spring, summer and fall; it can be very hot in the south, especially inland. The high temperatures (measured in Italy in degrees Celsius) begin in Rome in May, often lasting until sometime in October. Winters in the north of Italy are cold, with rain and snow, but in the south the weather is warm all year, averaging 50 F (10 C) in winter. For the most part, it's drier in Italy than in North America, so high temperatures don't seem as bad because the humidity is lower. In Rome, Naples, and the south, temperatures can stay in the 90s F (30s C) for days, but nights are most often comfortably cooler. Mail in Italy Venice's Posta Centrale is at San Marco 5554, Venezia, on the San Marco side of the Rialto Bridge at Rialto Fontego dei Tedeschi (tel or ; Vaporetto: Rialto). This office sells stamps at Window 12 Monday to Saturday 8:30am to 6:30pm (for parcels, 8:10am-1:30pm). If you're at Piazza San Marco and need postal services, walk through Sottoportego San Geminian, the center portal at the opposite end of the piazza from the basilica on Calle Larga dell'ascensione. Its usual hours are Monday to Friday 8:30am to 2pm and Saturday 8:30am to 1pm. You can buy francobolli (stamps) at any tabacchi (tobacconists). The limited mailboxes seen around town are red. 7

8 Other Helpful Stuff The customary gratuity to the Tour Captain, local guide and driver is already included in your QueensLander Tour. Additional gratuities should be extended on a voluntary, individual basis and not as a group. Personal Expenses such as phone calls, room service, alcoholic and bar beverages, laundry, airline excess luggage charges, visa fees and other optional incidental extras are not included and may be significant. Itinerary Changes & Price Flexibility QueensLander Tours pledges to make every effort to operate all tours as advertised. QueensLander Tours reserves the right to alter or curtail the itinerary, or substitute sightseeing, ports, hotels, and/or conveyances as deemed necessary. Any savings realized by these changes will be refunded to passengers. Any resultant added expense will be covered by QueensLander Tours. Travel Document Requirements U.S. citizens will need a passport which will remain valid for 6 months after your return to the United States. U.S. citizens do not need a visa to enter Italy. Non-U.S. citizens should contact the Italian embassy or consulate to determine if visas are required to enter Italy. NOTE: Be sure to check the expiration of your passport. New passports and visas may take several weeks to obtain. European Climate Control European air conditioning should be considered as a climate-control system; most have three settings for the fan, plus a "cool" setting. Very few of the European systems actually have a temperature setting. In general, the amount of cool air that is produced from a European air conditioning system is far less than what you may have in your living environment. Luggage & Handling through Customs Due to space limitations aboard motor coaches and airlines on certain flights, only one average-size piece of luggage per person, weighing up to 50 pounds, is allowed. Luggage exceeding these restrictions is at risk of being left behind, or, if permitted on board, may be subject to additional excess luggage charges. Regulations within most airports require that travelers handle their own luggage through customs. Need to bring a second bag with you on tour that you would liked portaged? There is a fee of $USD50 per extra bag per person and must be paid in advance or by credit card while on tour. **************************************************** With the above information under your belt, you should be on your way to a great experience in Italy. Of course, there will be many things you will discover on your own during your trip that may enhance the overall experience. If you feel you have something valuable to share with future tour groups, please let your Queenslander representative know upon your return. 8