Marriott Hotels. Brianna Daugherty Emily Croft Kelly Marquart Kimmy Balzer Nicole Sheldon

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1 Marriott Hotels Brianna Daugherty Emily Croft Kelly Marquart Kimmy Balzer Nicole Sheldon

2 Outline Overview of Marriott Organizational Environment Organizational Culture Organizational Structure and Design Managing Change and Innovation

3 Marriott s Vision & Mission Vision To become the premiere provider and facilitator of leisure and vacation experiences in the world. Mission To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experiences.

4 Marriot Hotels Founded in 1927 by Alice S. and J. Willard Marriot Today it is ran by J.W. Marriott, Jr., is chairman of the board and chief executive officer and William J. Shaw is president and chief operating officer.

5 Timeline 1927: J. Willard Marriott marries Alice Sheets in Salt Lake City, Utah, and moves to Washington DC with his new bride. That spring, J. Willard and Alice open a nine-stool A&W Root Beer stand, which they later call "The Hot Shoppe." 1929: Hot Shoppes, Inc., officially incorporated. Invents curb service. 1934: Hot Shoppes expands to Baltimore, Maryland. 1939: Marriott lands its first food-service management contract with the U.S. Treasury During World War II, Hot Shoppes feeds thousands of workers who move to the nation's capital to work in the defense industry

6 Timeline 1953: Marriott stock becomes public at $10.25/share and sells out in two hours. 1955: Marriott Food Service lands its first institutional and school feeding contracts at Children's Hospital and American University; Marriott's Highway Division opens several Hot Shoppes on the New Jersey Turnpike. 1957: Marriott opens its 1st hotel, the 365- room Twin Bridges Motor Hotel in Arlington, Virginia. 1964: J.W. Marriott, Jr., is named President.

7 Timeline 1967: Corporate name is changed from Hot Shoppes, Inc., to Marriott Corporation; the company opens Fairfield Farm Kitchens, a food production and purchasing facility in Beaver Heights, Maryland; In-Flite opens a facility in Venezuela; Marriott acquires Camelback Inn, its first resort property; and buys Bob's Big Boy Restaurants. 1969: Marriott's 1st international hotel opens in Acapulco, Mexico 1972: J.W. Marriott, Jr., is named CEO

8 Timeline 1973: The company obtains its first hotelmanagement contracts. 1977: The company celebrates its 50th anniversary; sales top $1 billion. 1982: The company acquires Host International, Inc. 1983: 1st Courtyard hotel opens. 1984: Marriott enters the vacation time-share and senior-living markets. 1987: Marriott acquires Residence Inn Company and enters the lower-moderate lodging segment with Fairfield Inn

9 Timeline 1993: The company splits into Marriott International and Host Marriott Corporation. 1995: Marriott acquires the Ritz-Carlton Hotel Company, LLC. 1997: Marriott acquires the Renaissance Hotel Group and introduces TownePlace Suites, Fairfield Suites, and Marriott Executive Residences brands. 2002: Marriott celebrates its 75th anniversary. The company now has over 2,300 hotels, 156 Senior Living Services Communities, 200,000 associates, and operations in 63 countries and territories with annual sales of $20 billion

10 Timeline 2005: Marriott announces the sale of Ramada International hotels. 2005: Marriott and Whitbread completed transaction, forming a 50/50 joint venture to acquire Whitbread's portfolio of 46 franchised Marriott and Renaissance hotels of over 8,000 rooms. As part of the joint venture agreement, Marriott took over management of the hotels, and the joint venture intends to sell them to new owners subject to long-term Marriott management agreements.

11 Marriott's size and position in the market Operates and franchises more than 2600 hotels and resorts, totaling approximately 425,900 rooms and 6,300 vacation ownership villas worldwide. 15 brands Has hotels in 70 countries. It is ranked as the lodging industry s most admired company and one of the best places to work for by Fortune magazine.

12 Broad idea of the product and services offered Events Social events Weddings, Fund-raising parties, sports groups, Anniversaries, etc Event planners available that will help you plan that special occasion. Meetings technology support, global conferencing, small to grand scale conferencing centers.

13 Broad idea of the product and services offered Specials and Packages offered Last minute weekend package, Design your own trip, and Escape packages. AAA packages AAA members enjoy the best available discount on hotel rooms, along with special offers from Marriott just for our AAA patrons. Senior traveling packages Government & Military packages

14 Marriott Rewards Marriott Rewards members enjoy exclusive privileges every time they stay at Marriott brand hotels. Take advantage of member-exclusive specials, including rate discounts, sweepstakes, and offers from Marriott's travel partners Earn points and use them in many different ways. Hotel stays, cruises, theme park passes, packages.

15 Marriott Brands Grand Residence Club Executive Apartments ExecuStay The Ritz-Carlton Horizons Vacation Club International Towne Place Suites Conference Centers

16 Marriott Brands cont.. Marriott Hotels and Resorts JW Marriott Hotels and Resorts Renaissance Hotels and Resorts Courtyard Residence Inn Fairfield Inn

17 Competitors Top Competitors for Marriott Hyatt Hilton Starwood Hotels and Resorts In recent years, Marriott s brand image has slid a bit and now is trying to rebound.

18 Cont. Competitors such as Starwood and Hilton could have an advantage over Marriott in upgrading rooms because they own a larger proportion of their properties, so they don't need to persuade other owners or franchisees to pay for the investment. To some degree, Marriott is playing catch-up. Westin introduced a higher-quality bed and emphasized design in Other major competitors such as Hilton and Hyatt have similar strategies.

19 Stakeholders Independent owners Workforce and vendors Customers and communities Franchisees Marriott manages or franchises the vast majority of its hotels, and owns very few. Christopher J. Nassetta, chief executive of Host Marriott Corp., a real estate investment trust (REIT) that owns 107 properties under various brand names

20 Market Marriott manages or franchises the vast majority of its hotels, and owns very few. Marriott can be considered a multinational or transnational corporations.

21 Culture In the words of J. W. Marriott, Jr., Culture is the life-thread and glue that links our past, present, and future. J. Willard Marriott s simple goal: To provide Good Food and Good Service at a Fair Price

22 Culture Four Key Points: Do whatever it takes to take care of the customer Pay extraordinary attention to detail Take pride in their physical surroundings Use their creativity to find new ways to meet the needs of customers Financial impact

23 Diversity "Marriott's commitment to global diversity is absolute. Our determination to provide opportunities for our associates and clientele is one of the main reasons people want to work and do business with us." J.W. Marriott, Jr., Chairman and CEO Diversity is more than a goal, it's our business. DiversityInc ranked Marriott as one of the Top 50 Companies for Diversity for the past two years.

24 Leaders and Leadership Style J.W. Marriott Jr: Chairman and CEO of Marriott International Has taken company from family restaurant business to $19 billion global company Leadership resume spans 50+ years in industry

25 Leaders and Leadership Style Background Hot Shoppes in high school/college 1956: Joined company took over management in first hotel 1964: President of company 1972: Elected CEO 1985: Elected chairman of board

26 Leaders and Leadership Style Vision to be the world s leading provider of hospitality services Taking care of guest Extensive operational knowledge Development of highly skilled workforce Offering best brand portfolio

27 Leaders and Leadership Style Hands-on leadership style Importance of employees associates Spirit to serve culture Individual hotel appearances, front desk work Well respected by employees

28 Leaders and Leadership Style Community Involvement National Urban League: Board of Trustees Naval Academy Endowment Trust: Director National Geographic Society: Board World Travel & Tourism Council: Exec National Business Center: Member President s Export Council: Chairman Laura Bush Library Foundation: Chairman

29 Marriot s Structure General Manager, Department Managers (several), Supervisors, Associates Departmentalization Functional departmentalization Unity of Command One person reports to only one manager

30 Marriot s Design Overall it is mechanistic Each department can be organic

31 Managing Change Three Categories of Change Structure Technology People The Change Structure Unfreezing Changing Refreezing

32 Managing Change Change Agent People who act as catalysts and assume the responsibility for changing process Types of Change Agents Managers Non-managers Outside consultants

33 Innovation It is turning the outcomes of the creative process into useful products, services, or work methods 3 variables to create the right environment for innovation Structural Cultural Human resource

34 Why we chose Marriott Our team chose this company because of the way this company is so compassionately operated by the Marriott family. They continue to come up with new and improving brands, ideas, and just ways to improve the company altogether. The major reason we all choose this company was because all of us want to learn more about this fascinating company and how it has been ranked to be one of the best hotels to work for, or even to stay at.

35 Activity Crossword

36 Questions?

37 References Marriott. (2005). Marriott Success You Can Experience [Brochure]. Marriott, J.W. Jr.: Author. Marriott Internship packet Robbins, Stephen P. and Coulter, Mary. (2005). Management 8 th ed. New Jersey: Pearson Prentice Hall.

1929 Marriott officially incorporated in the state of Delaware as Hot Shoppes, Inc.

1929 Marriott officially incorporated in the state of Delaware as Hot Shoppes, Inc. CORPORATE HISTORY 1927 At age 27, J. Willard Marriott enters business with the opening of a nine-seat root beer stand in Washington, DC. Hot food later added and name changed to The Hot Shoppe. 1929 Marriott