Welcome Aboard. Dear Cruisers,

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1 Welcome Aboard Dear Cruisers, Welcome Aboard! The waiting is almost over and soon we will be sailing to the Bahamas on the beautiful MSC Divina! We want your time during the Def Leppard Cruise to be an unbelievable experience, so let s make sure you are 100% prepared for the music vacation of a lifetime! This Welcome Aboard package has everything you need to make sure your time with us is exactly what you ve been planning, so please review carefully we don t want you to miss a thing. In addition to the information contained in this document, once aboard, you will also receive The Daily Program, delivered directly to your stateroom each evening of the cruise, which will give you a summary of all bar hours, meal hours and other important information you may need to know each day. Your Def Leppard Cruise staff will be with you every step of the way to make your stay aboard the MSC Divina is as comfortable as possible, so come by and see us at the Hospitality Desk (located on Deck 6, Midship, starboard between the Silver Lounge and the Black Crab Restaurant) during our posted hours. You are now an Official Member of the Def Leppard & On the Blue Cruise Family so let us know if we can help in ANY way. It s time to set sail on the High Seas!. Remember You can rest when you get home! See you soon! Def Leppard Cruise Team 1

2 Getting Your Sea Legs Your MSC Cruise Card Your MSC Cruise card serves as your onboard charge card. You will use your MSC Cruise Card to pay for everything you purchase aboard the ship such as beverages, duty-free items, spa services, shore excursions, etc. You are not able to use personal credit cards or cash to pay for these items onboard. During the check-in process you will need to submit a credit card to be used for any onboard purchases. If you prefer, a cash deposit of $150 per person or $250 per cabin may be submitted once on board at the Guest Services/Reception Desk. If you do not submit a credit card or a cash deposit, you will not be able to make onboard purchases with your Cruise Card. See the Guest Services/Reception Desk on Deck 5 if you have any questions or need assistance. The MSC Cruise Card is also used to turn on the lights in your cabin, and it is your form of ID as you go on and off the ship. You will need to carry this card with you at ALL times. If you lose your card, please contact Guest Reception (Deck 5, Midship) immediately to get a new one. Keep your card away from water and cell phones as it can get demagnetized and stop working. IMPORTANT You will NOT be able to use your MSC Cruise Card to purchase Def Leppard Cruise event merchandise. Merchandise may be purchased using personal credit cards and cash only. Cash may be obtained via the casino cashier's cage (please check with cashier regarding any applicable fees). 2

3 Your Cabin Upon boarding the ship, cabins may still be in the process of being cleaned and not ready for our guests. In that event, we suggest you go down to the luggage drop off on deck 5 to store any luggage that may be awkward or heavy. At that point, you are free to grab a bite to eat up on Deck 14 at the buffet. Once your cabin is available, you can retrieve your luggage and head to your cabin. Upon entering your cabin, you will need to insert your MSC Card into the slot near the light switch. This will allow the lights to turn on and will let your cabin steward know when you are in or out of your stateroom. Your stateroom is equipped with both the European voltage plug and a US voltage plug. Please be sure to review all of the documents and information in your cabin once on board, as well as the documents that will be delivered to your cabin daily throughout the cruise. Take a few minutes to freshen up, drop off your carry on luggage and prepare to spend some time exploring. Also, pick up the daily activity sheet and a ship s map to make it easier to navigate. While in your cabin, be sure to look it over to make sure everything is in order as well. If your beds are not configured correctly, (i.e. you have 2 twin beds and would like the 2 beds to be one), please call 99 on your cabin telephone to inform them that they need to have the beds put together or taken apart. If you need additional pillows or towels, again, please call 99 to have them deliver the additional items for you. Please remember that on embarkation day the cruise staff is very busy loading passengers, luggage, and getting ready for our events and therefore your requests may not fulfilled until later in the evening. The MSC Daily Program should be waiting for you in your cabin, providing complete information on the day s events including concert performances, activities, restaurant hours, bar hours and more! By the way, the MSC Daily Program will be delivered to your stateroom each evening with all of the information you will need for the next day. 3

4 Top, Down Tour Are you ready for the tour? It s time for the self-guided tour using the ship s map you picked up earlier. If you don t have a map, simply walk to the upper most deck on the ship, follow the maps you will find in the stairwells, and work your way down. In the upper levels you will generally find public areas like pools, pool bars, spas, gym, sports courts/features, deck relaxation areas, buffets, specialty restaurants, observation bars, dance club, children/teen areas and more. Down lower in the entertainment decks, you will find an array of bars, clubs and lounges featuring wines, specialty drinks and music. In addition you can visit the main dining rooms, more specialty restaurants, main showroom/theater, coffee bars, shopping mall, Information Desk, Shore Excursion Desk and many additional entertainment features. Although we hope you will never need it, you will normally find the ship s medical center on deck 4. Please check with ship s Information Desk for regular hours and emergency services. Reserve Shore Excursions If you have not previously made your shore excursion reservations, it is a good idea to visit the Excursion Desk (located on deck 6, Midship, port side near the Silver lounge) early to make sure you get the tours you desire. Normally the desks are open at embarkation, but, in some cases you may have to return during the hours posted. Hopefully, you have done your homework on the ports we will be visiting and know what you want to see and do. Talk over your plans and preferences with the Shore Excursion Agents to determine what choices are best for your party. Don t forget to discuss all health; mobility or age (children and elderly) constraints so you book excursions that are within your group s capabilities. MAKE SURE YOU DO NOT BOOK SHORE EXCURSIONS THAT CONFLICT WITH DEF LEPPARD CRUISE EVENTS YOU WISH TO ATTEND AS MSC WILL NOT ALLOW REFUNDS. 4

5 Confirm/Reserve Spa/Fitness/Beauty Reservations Today s cruise ships feature some of the most complete and beautiful spa/fitness/beauty facilities in the world, land or sea. During your tour of the ship, check them out and make your appointments early so you won t be disappointed. Also, be aware that for the Def Leppard Cruise the port days are the busiest so those reservations will go the quickest. Be advised that no shows will typically be charged so ask about cancellation policies. MAKE SURE YOU DO NOT BOOK SPA/BEAUTY SERVICES THAT CONFLICT WITH DEF LEPPARD CRUISE EVENTS YOU WISH TO ATTEND AS MSC MAY NOT ALLOW REFUNDS. Register Your Children It s a great chance for kids to meet other children and to have their own fun when they aren t hanging with mom and dad. Make sure you take them to the children/teen clubs early so you can get all the details on hours and services and get them registered. We find that early introduction makes it easier for the kids to become comfortable, especially the shy ones! You Deserve a Break! Congratulations! You ve already had a busy day, but the extra effort and preparation will make it smooth sailing the rest of your cruise. Find your favorite new watering hole and relax a bit with a refreshing adult beverage. Organize Your Stateroom Upon returning to you cabin, you may have received your checked luggage. If so, take the time to unpack and get organized before your evening out. Remember, there are lots of bags to distribute so please be patient; it may take until late evening to get all the bags delivered. 5

6 Cleaning/Pressing If you need anything pressed for the next couple of days, contact your room steward to pick up your garments so they are back in time. Try to stay ahead of the schedule by requesting future laundry and dry cleaning service requirements early. Please note: There is an additional fee for this service. Life Boat Drill The Life Boat Drill or Muster Drill is a compulsory drill that all passengers must participate in prior to sailing. When you hear the announcement and the alarm, please go to your cabin, pick up your life vest and proceed to your Muster Station (usually printed on the life vest or on inside of cabin door). Ship s personnel will guide and instruct you on procedures in the unlikely case of an emergency. This is for your safety, so make sure that you participate. By the way, if you have younger children, please request toddler vests from your Room Steward or ship s personnel. Wash Your Hands Today s modern cruise ships are among the most spotless hotels in the world (floating or land based) and adhere to high levels of sanitation control and cleanliness. As is the case in any public space, hotel or cruise ship, it is important to wash your hands regularly. Many ships provide hand sanitizer dispensers at locations throughout the ship so make sure that you and your party keep your hands sanitized often. 6

7 Important Locations Def Hospitality Desk Our Def Leppard Cruise staff will be located on Deck 6, Midship, starboard between the Silver Lounge and the Black Crab Restaurant. Our staff is available to answer any of your Def Leppard questions during posted hours. Please let us know if there is anything we can do to help make your Def experience more enjoyable. When in doubt, always visit the Def Hospitality Desk first, BEFORE visiting the Divina Reception Desk on deck 5. Guest Reception & Accounting Office Ship related questions should be directed to Guest Reception located on deck 5, Midship. When in doubt, before visiting guest reception, please visit the Def Leppard Cruise Hospitality Desk, located on deck 6. Please understand that any questions related specifically to Def Leppard Cruise, must be addressed to the Def Hospitality desk, as this is a large group. The accounting office can be found on Deck 5, Guest Reception. Accounting can help you with any questions regarding your on board statement. Def Leppard Cruise Merchandise The Def Merch store is the place for everything Def Leppard! Merchandise will include tees and tanks for men and women. We ll also have, a limited supply of our custom guitars and drumheads! Show your Def Leppard Pride and grab some new gear! 7

8 Onboard Essentials Internet Internet access is available on board either via the Cyber Café (deck 5, Midship) or via your own personal laptop, cell phone or tablet. All cabins come equipped with WiFi. In addition, there are WiFi locations throughout the entire ship. In order to access the Internet, you will need to purchase an Internet package (see pricing below). Internet access is based on a shared satellite bandwidth and guests may experience slower connections during peak hours. If you use your laptop you will need to purchase an Internet package. Internet Rates on board (subject to change) are: 60 Minutes: $ Minutes: $ Minutes: $ Minutes: $ Minutes $ Please Note: You save up to 50% by pre-paying for your package before you sail. MSC Divina Traveller App Connect to other guests for free! MSC is dedicated to using the latest technological advancements to continually improve levels of service and the latest example of this is the MSC Divina Traveler Web App, a new app designed to enhance the mobile experience of guests enjoying the MSC Divina. Completely free to download and to use on board while the ship is sailing, the app is available in six official languages (English, French, German, Italian, Portuguese and Spanish) and provides guests with up-to-date information about the ship, route, conditions at sea and in ports of call, promotions in the ship s various shops and boutiques, as well as activities and special events on board. Travelers can even update their agendas with the events they cannot miss! 8

9 The app also allows users to reserve a wide range of services on board, from booking a table in the one of the specialty restaurants, Eataly Steakhouse and Ristorante Italia, to saving a seat on popular shore excursions, without having to queue up at the excursion desk. The best part is, guests can use the app to chat with people they are traveling with, find new friends during their cruise, share their cruise experience with other connected passengers, and check-in and check-out of the various public spaces on board. It s a way to stay in touch with other passengers on board without having to pay crazy fees to text. The MSC Divina Traveller App is only accessible on board the ship, not something you download ahead of time. You don't need to purchase a WiFi package to access and it is completely free. To access the app, just open up a web browser on your smartphone or tablet and you will be prompted to login with your Internet ID that can be found on your cruise card. Since this is a web-based app, it works on both Apple and Android devices once connected to the ship's WiFi (at no charge). Cell Phone Service Yes, your cell phone may work, sometimes even while at sea. However, please note that international roaming charges will apply. Contact your cell service provider for rates. It may also be in your best interest to add international service for one (1) month and then remove it AT&T recommends this service. GSM (satellite) coverage will be available whenever the ship enters international waters, allowing you to make and receive telephone calls and send and receive SMSs. The cost of the calls is determined by your mobile phone provider s applicable rates; you will be charged directly by your mobile provider for the calls and SMSs. For further information please refer to your mobile phone provider under the section Maritime Roaming in order to verify if there are any commercial agreements with TIM/Telecom Italia and relative costs. 9

10 Entertainment Music Stages Guests will have the opportunity to see all of our artists perform at least once, and in many cases will be able to see artists perform twice. Similar to a festival, performances will take place on multiple stages throughout the ship at varying times, with some performances taking place in venues where capacity is limited. For shows held in the Pantheon Theatre, seating will be assigned and you will find your seat number on your Def Leppard Cruise credentials that you pickup in the Black & White Lounge after you have boarded the ship on Thursday, January 21st. For all other venues, reserved seating/areas will be available for VIP Guests; otherwise are general admission. Schedule is subject to change and we will keep the schedule up to date on board throughout the cruise if there are any changes. Our Stage Locations: Pantheon Theater Deck 6 & 7 (forward) Black & White Lounge Deck 7 (aft) Golden Jazz Deck 7 (midship) Pool Stage Deck 14 (midship) Meet & Greets There will be three photo session meet and greets scheduled during the cruise, with all of our performers participating! Def Leppard Cruise photographers will be taking all meet and greet photos for you, and a link to download your photo following the cruise will be provided after the cruise. Please note that due the limited time available, the artists will not be able to sign autographs during meet and greet sessions. 10

11 Dining & Bars Dining Options All dining in the ship's two dining rooms and cafeteria, as well as a Continental Breakfast room service, is included in the price of your cruise fare. Your assigned dining room will be located on your cruise card. All Def Leppard Cruise guests will have late dining. Mantitou Cafeteria Buffet Deck 14(AFT) Calumet Cafeteria Buffet Deck 14 (MID) The Black Crab Restaurant Dining Room Deck 5&6 (MID) Villa Rosa Dining Room Dining Room Deck 5 & 6 Ristorante Italia* Alternative Dining Deck 7 Eataly Steakhouse* Alternative Dining Deck 7 *Reservations Required - Additional surcharges apply to dining in these restaurants and will be charged to your MSC Cruise Card. Our Advice on Dining If you are hoping to take advantage of some of the specialty restaurants on board, be sure to book your reservation as soon as you get on board, as reservations fill up fast. Also, please be aware that both The Black Crab Dining Room as well the Villa Rossa Dining room are included in your cruise fare at no additional charge with no reservations required Bar Options & Hours Please see your daily schedule for the hours for all bars. 11

12 Onboard Policies/Guidelines Smoking Policy Passengers acknowledge that MSC has introduced throughout its fleet a Clean Air Policy, which will allow both smokers and non-smokers to enjoy their vacations on board in mutual respect. Smoking is permitted in several bars on the ship, and on one side (indicated by signage) of the principal outdoor pool deck areas, where ashtrays are provided. Passengers may also smoke outside in designated areas. Absolutely no smoking is allowed in cabins or on cabin balconies, as it is a safety hazard. The remainder of the ship is therefore totally smoke-free, for the benefit of non-smokers. Passengers agree to comply with this policy and further acknowledge that any violation of this policy could result in disembarkation from the vessel, as well as fines levied by MSC. In such cases OTB and MSC shall not be liable for damages, refund or other compensation, including travel costs or any other claim as a result of such behavior. Smoking is NOT permitted in the Main Theatre; nor on any private guest balconys. Smoking is ONLY permitted in the following area(s): Cigar Lounge Deck 6 Decks 14 & 15 (midship, starboard side only) All smoking areas will be designated and will be away from all bars and food areas. Yacht Club Deck 18 (portside only) The Casino has been designated as non-smoking, but at the discretion of the casino manager, smoking will be occasionally allowed for playing guests, during certain hours and in limited areas that will be clearly designated as smoking permitted. 12

13 Alcohol Policy MSC Cruises does not permit its passengers to bring any food or beverage on board. Alcoholic beverages will not be sold or served to anyone under the age of 21. Def Leppard Cruise and MSC Cruises reserve the right to refuse the sale or distribution of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship's gift shops, or in ports of call will be retained by MSC Cruises until the completion of the cruise. Gratuity Guidelines Gratuities for your room steward and dining staff are additional and will be automatically added to your onboard account. The charge may be listed as a daily service charge of $12 per person. However, a 15% bar service charge is automatically added to all purchases. Additional tipping is not required. However, if you feel that you have received excellent service from your room steward or dining staff, please feel free to tip them directly. Video, Audio & Photo Policy Guests will be permitted to take personal photos on board the cruise and during performances. However, out of respect for our performers, NO detachable lens cameras, NO flash photography, and NO video will be permitted during any shows during the cruise. Professional quality cameras and video specific cameras are strictly prohibited. We appreciate your cooperation! 13

14 Videotaping Waiver Please be aware that a professional video crew will be on board shooting footage to be used for the promotion of future On The Blue Cruise events. When the video team is shooting in any particular location/venue on the ship, your presence in said location/venue acknowledges your permission for your likeness to be used in future, non-commercial broadcast promotional videos or still pictures. If you do not wish to be filmed, please notify the video crew and be prepared to exit the location/venue for a short time until taping is complete. Thank you for your cooperation. Passenger Code of Conduct: ZERO TOLERENCE POLICY IMPORTANT NOTE FROM DEF Leppard and On The Blue: Due to the behavior exhibited on several other charters on MSC, we will be under scrutiny in 2016 regarding use of illegal substances, violent acts (between passengers/spousal), destructive acts to the ship and other behavior detrimental to crew and passengers. The On the Blue/Def Leppard Cruise family has shown respect for the crew, passengers and to our beautiful Divina in the past and we encourage you join us in keeping it that way. Let s have a great time as we continue our unblemished record of good behavior. Thanks! Guest Behavior On the Blue ( OTB ) and MSC Cruises ( MSC ) have adopted a Zero Tolerance Policy and will not permit behavior by any Def Leppard Cruise Passenger ( Passengers ) which negatively impacts the comfort, enjoyment, health, safety or well being of other Passengers, its performers and staff or the ship s crew. In addition, violent, abusive or disrespectful behavior caused by the use of alcohol and/or an illegal substance shall not be tolerated. Passengers agree to comply with this policy, and further acknowledge that OTB and MSC reserve the right to refuse or discontinue passage to any Passenger who, in OTB or MSC s sole 14

15 judgment, is conducting himself or herself in a manner that adversely affects the cruise experience of other Passengers. This also includes spousal abuse or violence directed at a family member. In all cases, OTB and MSC shall not be liable for any damages, refund or other compensation, including travel costs or any other claim as a result of such behavior. Illegal Substances OTB and MSC have a Zero Tolerance policy regarding the use, possession or distribution of any and all illegal controlled substances by Passengers aboard the ship. All passengers must agree to comply with this policy, and further acknowledge that any violation of this policy will result in disembarkation from the vessel, and all passengers acknowledge that it is OTB and MSC s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities for appropriate legal action. In such cases OTB and MSC shall not be liable for any damages, refund or other compensation, including travel costs or any other claim as a result of such behavior. Intentional Damage To The Vessel OTB and MSC have a Zero Tolerance policy regarding intentional damage to the vessel or accidental damage to the vessel as a result of general negligence, alcohol intoxication or the influence of an illegal substance. Passengers causing any such damage agree to pay for identified damage prior to disembarking the vessel. All passengers must agree to comply with this policy, and further acknowledge that any violation of this policy may result in disembarkation from the vessel, and all passengers acknowledge that it is OTB and MSC s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities for appropriate legal action. In such cases OTB and MSC shall not be liable for any damages, refund or other compensation, including travel costs or any other claim as a result of such behavior. By boarding the MSC Divina during the January 21-25, 2016 sailing, passengers accept the Passenger Code of Conduct and Zero Tolerance Policy as detailed in this section. 15

16 The Entertainers The Entertainers are available throughout the entire cruising experience, from concerts, photo ops, Q&A sessions and more. In fact, they have a crazy schedule with very little downtime. Please be respectful of the very little time off that they have during the cruise. You will have loads of opportunities to interact with them, see them perform with all the scheduled events that are going on, we promise. Please, when you see one of our artists taking a break, by all means wave and say hi in passing, but respect that this is a small period of downtime for them before the next event. MSC and UNICEF From July 13th, 2009, MSC Cruises has been supporting an innovative UNICEF program to combat poverty and inequality by helping ensure disadvantaged children in Rio de Janeiro and São Paolo gain quality education. Guests are also invited to get on board for children and make a difference by offering a modest donation of as little as 1.00 (or $1.50), which will be added to the bill at the end of the cruise. This small offering, valid on all ships in the MSC Cruises fleet, is of course optional. Passengers may freely decide whether to increase, decrease or cancel it, communicating their decision to the Accounting Office before of the last day of the cruise. This Office is at guests disposal for further information. For your convenience, should you give no indication to change the amount, the sum of 1.00 (or $1.50) will be automatically debited to your final account. For more information, please read the informational brochure left in every cabin or visit 16

17 Debarkation Make sure that you are fully aware of debarkation procedures ahead of time so you can prepare. The ship will provide information toward the end of the cruise, so read promptly and ask the Information Desk if you have any questions or concerns. Don t wait until the last day to figure it out. All guests have the option of disembarking early using the Self-Assist debarkation method. If you choose this option you will carry all of your luggage off the ship yourself and you will NOT leave your luggage outside your door the night prior. In order to take advantage of this option, you MUST signup in advance at the Reception Desk on Deck 5 as there are limited number of spots available. If you do not choose the self-assist debarkation method you will need to have your luggage outside of your door with the luggage tags provided by 11:59 pm on Sunday night. Remember, you will be putting your luggage outside your door and will not have access to your luggage in the morning. We strongly suggest that you have a small carry-on bag for your morning essentials and toiletries. You will receive luggage tags, along with disembarkation instructions in your cabin the night prior to disembarkation. Please make sure you fill out the luggage tags and place them on your luggage before putting your luggage outside your door Sunday night. In addition, all guests are required to fill out a US Customs form, which will be provided to you the night prior to disembarkation, along with instructions. Once you have cleared customs, you will depart the terminal. There are plenty of taxis that will be waiting outside for departing guests. Typically, airlines only allow you to check your bags 2-4 hours prior to a flights departure. If you need to store your bags for a few hours or if you have late flight, the Miami International Airport offers a baggage Checkroom in Terminal E, 2nd level and is open from 5 am to 9 pm. Storage charges are subject to baggage size. For more information, please call

18 Important Contacts MSC Divina Telephone: or Fax: or Ship s passengers may be contacted via fax or telephone. All calls will be directed to the ship s radio office and transferred accordingly. Calls will incur ship to shore charges anywhere from $6.95 USD to $13.95 USD AND UP! We advise that your friends, co-workers Def Leppard Cruise reservations@defleppardcruise.com MSC Cruises PORTMIAMI 1015 N. America Way Miami, FL

19 Ship Lingo Is this your first time cruising? Confused on which way is Aft and which is Starboard? Look no further as we have put together a list of unfamiliar terms that you may hear while sailing with us, but always remember, if you have any questions please feel free to ask! Aft Close to, at, or toward the stern or tail (back of the ship) Atrium - The central court of a cruise ship that typically can be seen from more than one story of the ship s interior. Bow - The very front of the ship. Bridge - The navigational control center. Deck Plan - An overhead diagram of the cabins and the public rooms (For an online version of the deck plan for the MSC Divina-Click Here) Disembark - To unload either passengers or cargo from a ship. Dock - Where your ship 'parks' when in port. Forward - The front or near the front of the ship (The main showroom, The Pantheon Theatre, is located on deck 6 and 7-Forward). ) Gangway - Allows you access on and off the ship. Hospitality Desk Located on Deck 7 in the Galeria d Arte and staffed with Def Leppard Cruise Team personnel to answer any questions relating to your Def Leppard Cruise vacation. Please visit the hospitality desk if you have questions unless they are specifically related to your on board account or shore excursions. Midship - The middle of the ship. Muster - To come together or assemble aboard ship for inspection or roll call. (Mandatory for all passengers before we sail) 19

20 Muster Station - A specific location on ship to gather, based on stateroom assignment. Pier - A structure built out over the water and supported by pillars or piles: used as a landing place. Port - The left side of a ship as one faces forward. All cabins on the Port side are odd numbered cabins on the Divina. Port of Call - Regular stopover(s) on a cruise itinerary. Reception/Guest Services For questions regarding your cruise account, your stateroom and anything directly related to the ship itself, please visit the Divina Reception Desk Located on Deck 5, midship. Ship - You always cruise on a "ship," never a "boat" Starboard - The right side of the ship as one faces forward. All cabins on the Starboard side are even numbered cabins on the Divina Stateroom - Your cabin or berth. Stateroom Steward - A person whose work is to maintain the guests' staterooms while onboard. If you have any questions about your stateroom, please refer to your Stateroom/Cabin Steward Stern - The very back of the ship Tender - A boat for carrying passengers to or from a ship close to shore. 20