DIAL BEFORE YOU DIG WA LIMITED ACN

Transcription

1 DIAL BEFORE YOU DIG WA LIMITED ACN FOR FINANCIAL YEAR ENDING 30 JUNE 2017

2 Table of Contents Letter from the Chairman The Year in Review Membership Growth Marketing and Awareness Education The Board of Directors and Management Information on Directors Information on Management Financial Report List of Tables Table 1: New Membership for 2016/ Table 2: Ordinary Members Utilising Referral Automation... 7 List of Figures Figure 1: Number of Enquiries per year... 5 Figure 2: Summary of annual financial performance... 5 Figure 3: Number of Members per year... 7 Figure 4: Awareness and Events... 8 Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 2 of 12

3 Letter from the Chairman It is with great pleasure that I present the Dial Before You Dig WA Limited (the Company) Annual Report for the financial year ending 30 June The Dial Before You Dig service has been in use now in various forms for 30 years in Western Australia and continues to grow, though the downturn in the resources sector in WA in 2016 had an impact on the use of Dial Before You Dig service with a reduction on enquiries in 2015/16 volumes (from 293,688 in 2015/16 to 265,778 in 2016/17). Since the Company was established as a not for profit company in 1999, the volume of enquiries has increased by over 1,000%. It is pleasing that during this period we have continued to improve our service levels while protecting the assets of our members and improving public safety. There were a number of items of note during the year: Support of the service remained strong, with a recorded Western Australian use of 103 enquiries per thousand people against the national average of 67 as at 30 June The marketing strategy continues to be highly successful and well supported; Membership of the service continued to increase with the signing of 45 new Members (11 Ordinary Members and 34 Associate Members); Over one third of the asset owner Members are now on automatic response systems with more Members investigating these systems, and ultimately delivering a fast response time to users of the service; The delivery of over eighty awareness sessions on the benefits from the usage of the Dial Before You Dig service to protect essential infrastructure; and The vision of Zero damage to underground assets, Zero impact to the community guided the Company s strategy to achieve results in the prevention of damage to assets and associated impacts to the communities served by our Members. The Company remains financially strong, with a current equity of $1.29 million as at 30 June Our strong financial position, growth in enquiries and efficiency improvements has allowed the Company to maintain the lowest fees in Australia for many years, and return benefits back to our Members. The key objective for the Company throughout this year has been to deliver a value adding service to our Members and Users by helping to protect underground assets in Western Australia. Taking this into account, the following will be our main areas of focus in the coming year: Work closely with Local Government to encourage membership of the Company to assist the protection of their infrastructure; Develop and implement strategies and programs to ensure that quality information is provided to the Users of the service; and Engage and educate the Users of our service to ensure its effective use as well as best practice when operating in proximity to the assets of our members. Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 3 of 12

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5 Dollars Enquiries DBYD WA Limited 1 The Year in Review The usage of the Dial Before You Dig service continues to be well supported. A total of 265,778 enquiries were received in 2016/17 across Western Australia, representing a decrease of 9.5% as compared to the previous year as illustrated by Figure , , ,000 Figure 1: Number of Enquiries per year 200, , ,000 50, /12 12/13 13/14 14/15 15/16 16/17 ENQUIRIES / YEAR 145, , , , , ,778 The financial performance of the Company for the financial year ending 30 June 2017, as depicted in Figure 2 below, has remained solid during the period with Company able to continue to hold its pricing to 2014/2015 levels. 1,800,000 1,600,000 1,400,000 1,200,000 Figure 2: Summary of annual financial performance 1,000, , , , , /11 11/12 12/13 13/14 14/15 15/16 16/17 DBYD WA Expenses 306, , , , , , ,938 AADBYDS (COGS) 475, , , , , , ,513 Revenue 916, ,843 1,164,884 1,554,041 1,394,102 1,537,543 1,524,259 The reduction in Revenue is a result of the lower than expected enquiry volumes. The increased Cost of Goods Sold is primarily a result of the new terms from a renewed agreement with a key Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 5 of 12

6 service provider. The increased Operating Expenses reflect the full year cost of the new office for Dial Before You Dig as well as an increase to the overall labour service charges from the Association of Australian Dial Before You Dig Services Pty Ltd (AADBYDS) to Dial Before You Dig WA Limited (the Company). 1.1 Membership Growth The Company enjoyed continued strong growth in its membership with thirteen new Ordinary Members and thirty-three new Associate Members joining throughout the financial year. The new Members are: Ordinary Members Table 1: New Membership for 2016/2017 Associate Members BHP Billiton Iron Ore Pty Ltd Broome Bunkering Services City of Greater Geraldton Albany Mapping & Surveying Services Alphazeta Building Services Engineers Australian Training Management Pty Ltd Landscape Australia Morris Contracting Services Pty Ltd National Utility Locating Contractors Association City of Mandurah Award Contracting Neil's Bobcat and Truck Hire City of Perth B & J Catalano Pty Ltd Ocean Edge Plumbing & Gas City of South Perth BCE Spatial OH&S Consulting Landcorp Beaver Tree Services P.R. Mattaboni Licensed Surveying PelicanCorp (AU) Pty Ltd Cape Crushing and Earthmoving Pty Ltd Power Down Under Shire of Irwin Coe Drilling Pty Ltd Pulse Locating Shire of Northam Digrite Schneider Electric (Aust) Pty Ltd TPG Telecom (WA) BHP Billiton Iron Ore Pty Ltd Down to Earth Training & Assessing Dowsing South Regional TAFE Swimming Pool & Spa Association of Western Australia Broome Bunkering Services Farmers Centre (1978) Pty Ltd Tadros Engineering Pty Ltd Find Wise Location Services Geographe Civil Pty Ltd Harley Dykstra Holdfast Engineering Pty Ltd Trenchless Utilities Under Road Boring WA WA Coastal Constructions Pty Ltd WBHO Infrastructure Pty Ltd Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 6 of 12

7 Member Numbers DBYD WA Limited Local Government Authorities were identified as a potential group that would benefit from membership of the Company. Consequently, non-member Local Government Authorities were targeted during the financial year. It was pleasing that six Local Government Authorities recognised the benefits of the service and joined, with a number also considering membership. The number of Members at the end of the financial year 2017 was 320 members. There has been steady growth of Associate Members over the last three years, with Ordinary Member numbers increasing significantly over the last two years Figure 3: Number of Members per year /10 10/11 11/12 12/13 13/14 14/15 15/16 16/17 Asset Member Associate Member In addition, the number of Members adopting automated systems to manage their referral volumes has continued to increase as illustrated below. Nearly 97% of the referrals issued in financial year 2017 were managed via automation. Table 2: Ordinary Members Utilising Referral Automation Ordinary Members with Referral Automation AAPT AARNET APA Group Transmission AQWest ATCO Gas Australia Australian Terminal Operations Management BP Australia Remediation Management Busselton Water City of Bunbury City of Busselton City of Mandurah City of Rockingham City of Swan Dampier Bunbury Natural Gas Pipeline DBNGP (WA) Nominees Pty Ltd DBP Development Group DDG Ashburton DDG Fortescue River Department of Lands Harvey Water NBN Co NextGen Optus PIPE Networks Limited Public Transport Authority Telstra Town of Victoria Park Viva Energy Australia Limited Vocus Communications Water Corporation Wesfarmers Kleenheat Gas Western Power Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 7 of 12

8 1.2 Marketing and Awareness Education The focus on educational awareness of the key precepts of the safe work practices using the Dial Before You Dig service heavily influenced the marketing activities conducted throughout the year. A snapshot of some these activities are depicted below. Successful displays to promote the service were also conducted at the Dowerin Field Days and several other Trade Expos such as the WA Local Government Association, Master Plumbers Association Trade Shows, Australian Gas Pipeline Association Perth Conference, WA Surveying & Spatial Sciences Conference, and the Perth Garden Festival. The expos were held in various population centres across the State in addition to the metropolitan area. The regional centres covered by the expos and other awareness activities included Dowerin, Bunbury, Busselton, Onslow, Karratha, and Geraldton. In order to maximize this marketing investment, the trips to these expos/trade shows were combined with visits to current and potential Members in the respective areas. In addition to the displays, numerous awareness presentations were conducted during the year, and some with representatives from the Foundation Members of the Company attending to provide further information on the specifics of their assets. The Company continued to promote the Code of Practice developed by the Utility Providers Services Committee of WA (the Committee) that outlines the shared usage of the road reserve among Utility Service Providers. The Company has conducted the printing and distribution of the Code of Practice for the Committee, with it also available for download from the Dial Before You Dig website. Overall the promotional and awareness program continues to deliver good results which underpin the other activities conducted by the team. Figure 4: Awareness and Events Onslow Primary School DBYD Awareness and Horizon Power electrical safety Presentation Australian Gas Pipeline Association Perth Conference Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 8 of 12

9 Dowerin Field Days Perth Garden Festival Awareness session to the City of Busselton Dial Before You Dig WA 30 th Anniversary celebration Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 9 of 12

10 2 The Board of Directors and Management The Board Andrew Ward - Chair Telstra Kelvin Grace ATCO Gas Australia Michael Andrews Water Corporation Claire Royston Western Power Mike Morris Independent Peter Rowles Independent Management Justin Scotchbrook State Manager Jodi Aitken Operations Manager Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 10 of 12

11 2.1 Information on Directors Andrew Ward Qualifications: Chairman Master of Business Administration, Graduate Diploma of Business, Bachelor of Science, Certified Practicing Accountant. Board member since 25 October More than 30 years experience in the telecommunications industry. Claire Royston Director Qualifications: Post graduate qualifications in Occupational Safety and Health. Board member since 22 September More than 10 years experience in utility, construction, mining and resource sector; leadership, strategy development, risk management and governance. Michael Morris Director & Company Secretary from 12 April 2017 Qualifications: Associate Fellow, Australian Institute of Management; Graduate Member, Australian Institute of Company Directors; Member, Australian Institute of Project Management; Advanced Diploma of Business Management; Advanced Diploma of Program Management; Diploma of Project Management; Diploma of Work Health & Safety; Diploma of Occupational Health and Safety; Diploma of Vocational Education and Training; Diploma of Quality Auditing. Peter Rowles Board member since 29 January More than 40 years experience in the civil construction industry. Director Qualifications: N/A Board member since 1 December More than 30 years experience in the civil construction industry. Current Deputy Chairperson of the North Metropolitan Tafe Governing Council. Highly Experienced Utility s Installation & Maintenance person. Michael Andrews Qualifications: Director & Deputy Chair Master of Science (Management), Higher National Certificate (Civil Engineering) Board Member since 26 November More than 25 years experience in utility industries; customer service, operations & maintenance and strategy development. Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 11 of 12

12 Kelvin Grace Qualifications: Director Master of Business Administration; Graduate Australian Institute of Company Directors; Bachelor of (Chemical) Engineering, MIEAust Board Member since 28 May More than 10 years experience in Risk and Safety Engineering, consultancy & operations. The Directors did not receive any remuneration from the Company. 2.2 Information on Management Justin Scotchbrook Qualifications: State Manager Master of Business Administration, Bachelor of Science. Over 20 years in the utilities industry principally through gas distribution and transmission. State Manager since June Jodi Aitken Qualifications: Operations Manager Bachelor of Environmental Science, Diploma Workplace Health and Safety. More than 15 years in the Utility Asset Safety Awareness, HSE, Risk, and Regulatory Approvals aspects. Commenced as Operations Manager in April Sophie Valkan Company Secretary, resigned 1 March Qualifications: Bachelor of Law, Bachelor of Commerce, Graduate Diploma in Company Secretarial Practice, Graduate Australian Institute of Company Directors. Company Secretary since 25 February More than 25 experience in senior legal and commercial roles across various sectors. Her board experience includes positions on the board of Lexvoco, The Australian Government Solicitor, the Bonney Group (Tas), Torus Group, and SitLessDesks. 3 Financial Report Dial Before You Dig WA Limited for the Financial Year ending 30 June 2017 Page 12 of 12