YOU ARE THE KEY INSIDE: WHAT S TO PREVENTING UNAUTHORIZED ACCESS. Toronto Pearson Safety Program Newsletter WINTER 2017

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1 Toronto Pearson Safety Program Newsletter WINTER 2017 YOU ARE THE KEY TO PREVENTING UNAUTHORIZED ACCESS WHAT S INSIDE: 1 LET S TALK ABOUT LOCK THEN WALK 2 BE ON THE LOOKOUT FOR SUSPICIOUS SAM 3 SECURITY PASSES 101

2 By maintaining the security of the airport, we contribute to an environment where workers, passengers, aircraft and our facility can remain safe from threats. Message from Howard MEMBERS OF THE TORONTO PEARSON COMMUNITY, The safety of every staff member, passenger and visitor is our highest priority at Toronto Pearson. As we often say, Be safe. You mean the world to someone, which highlights the importance of remaining vigilant about safety so that each of us can return home to our loved ones at the end of our work day. Security plays a big role in keeping Toronto Pearson safe. By maintaining the security of the airport, we contribute to an environment where workers, passengers, aircraft and our facility can remain safe from threats. That s why the GTAA, in conjunction with the security agencies at Toronto Pearson, is introducing the Lock Then Walk program, which aims to make security practices a habit so that we can prevent unauthorized access to restricted areas, customs-controlled areas, fleet vehicles and gates. The key takeaway is that all doors should be locked before you walk away, so that no one can access restricted areas inadvertently. As we head into the busy holiday season at Toronto Pearson, I urge everyone to remember that if something looks out of place, don t be afraid to report it. Let s renew our focus on looking out for one another and everyone who comes through our doors, so that we can all enjoy a safe and happy holiday. Sincerely, Howard Eng President and Chief Executive Officer Greater Toronto Airports Authority 2 WINTER 2017 EYE ON SAFETY

3 2017 A YEAR IN REVIEW* SECURITY BY THE NUMBERS 4,683 in in in ,061 CALLS 1, PASSENGERS/ 139 EMPLOYEES FOR UNATTENDED BAGGAGE were recorded as of November This represents an 8% increase in calls compared to 2016 and the year has not even ended yet. Remember to report unattended items by calling PROHIBITED ITEMS have been reported and confiscated at the CATSA screening point. To check what you can bring, visit 86 in 2016 EMPLOYEES PIGGYBACKED WERE FOUND WITH AN EXPIRED RESTRICTED AREA IDENTIFICATION CARD (RAIC). through a security door by following an airport employee. This is a serious concern, which is the reason we are reminding all airport employees to always make sure you Lock Then Walk You are responsible for checking the expiry date and renewing in time. This process can take time, so plan your renewal ahead of the expiration date Remember your obligations as a passholder Terms and Conditions are on our website at The Toronto Pearson Safety Index is our way of measuring the reduction in employee lost-time injuries by 5% year over year until we reach our vision of zero injuries. JU RI ES TORONTO PEARSON SAFETY INDEX IN * To November 2017 Lost-time injuries per million passengers Injury Rate 2014 Injury Rate 2015 Injury Rate Injury Rate 2017 Target Injury Rate Q Injury Rate Q Injury Rate Q Injury Rate Target EYE ON SAFETY WINTER

4 LET S TALK ABOUT LOCK THEN WALK Have you ever been at work and seen someone rush through a security door, leaving it wide open behind them? Have you ever had someone try to enter through a door after you swiped your Restricted Area Identity Card (RAIC) to go through it? Security is EVERYONE S business. If you see a potential violation, stop and issue a reminder: Hey,you didn t lock then walk or No piggybacking! You have to swipe through on your own RAIC. When working at the airport you must stay aware of your surroundings at all times. While moving through Terminal 1, Terminal 3, airside or any building at the airport, you MUST NOT allow people through on your swipe and you MUST ensure that doors are closed securely behind you. Lock Then Walk has been implemented to remind employees to make sure any doors that are used are locked before walking away from them. You may have already noticed an increase in signage, including posters and stickers, to highlight the importance of making sure doors are properly shut and secured behind you. WHY LOCK THEN WALK? EMPLOYEE SECURITY AND SAFETY The unauthorized movement of passengers and employees between domestic, transborder and international departure and arrival areas is a concern to federal agencies and the GTAA, and carries consequences. As a reminder, all airport employees are required, under the terms and conditions of their RAIC to ensure the integrity of these areas. Failure to comply with the rules, including failure to control a door (regardless of whether the result is a breach), will result in enforcement action against the RAIC holder. You could have your pass suspended or revoked, thus impacting your ability to do your job. To avoid issues, swipe your RAIC every time it is required and ensure that doors are closed securely behind you each time you walk through one. Always be aware of your surroundings to prevent the unauthorized use of doors. Do not let passengers or fellow employees you are not directly escorting walk through a door that requires your RAIC to unlock. Please note that if you hold a security-controlled pass (yellow temporary/visitor pass) the rules still apply, but the process changes when transferring through a security door. Lock Then Walk is important for vehicles as well. Lock your personal vehicle when you park it to prevent an opportunity for theft. Make sure that any company vehicles are secure when they are unattended. 4 WINTER 2017 EYE ON SAFETY

5 Hey, you didn t lock then walk! PASSENGER SERVICE AND SAFETY WHAT YOU NEED TO DO Many passengers are unfamiliar with the layout of the airport, and as such may be prone to making wrong turns. They may see you pass through a door, or see the restaurant on the other side and choose to follow you. It can be all too easy for someone to see a door that has not been fully closed and then walk through it, thinking a security door would not be left open. If they pass through a sector door, this means they will have moved between domestic, transborder or international areas. This results in a customs breach, and it could result in the passenger missing their departure or even the need to rescreen all passengers in the affected sector. When going through a secure door, always make sure you push or pull it closed until it locks before walking away from it. Some doors have closers that cause them to close slowly, which can allow the opportunity for someone to go through if the door is unattended. Never allow anyone to piggyback through a door where you have had to swipe your RAIC to unlock it. If you see someone piggyback through a door and you cannot be sure they are being escorted, notify Airport Security immediately by calling EYE ON SAFETY WINTER

6 BE ON THE LOOKOUT FOR SUSPICIOUS SAM Working to promote safety and security within our airport community, Suspicious Sam is actively testing your security awareness at any time of the day or night. Whether trying to piggyback through doors with you, leaving bags unattended, being airside without a visible RAIC or asking unusual questions, Suspicious Sam is hoping you will be able to identify him or her. Security should never be taken for granted, as doing so can create opportunities for potential criminals to enter airport restricted areas. Security breaches allow people to have access to areas where they should not be under normal circumstances, or allow passengers to hand off items to employees upon their arrival and they could then attempt to move between sectors to avoid customs. All employees play a role in maintaining the safety and security of our airport. If you see something out of the ordinary, do not hesitate to report it. Never assume someone else has reported it or that it is not your responsibility. Watch for Sam, because if you stay vigilant and aware of your surroundings in the terminals and are successful at noticing and reporting something suspicious, you could be awarded a $25 gift card. 6 WINTER 2017 EYE ON SAFETY

7 RESTRICTED AREA IDENTITY CARD BREACH OF TERMS Sarah Glass, Officer, Security Regulation, Policy and Audit Eric Ouellette, Officer, Safety and Security Quality Assurance Recently, there has been an increase in the number of employees breaching the Terms and Conditions of their Restricted Area Identity Card (RAIC). An employee may have his or her RAIC confiscated in the event of a breach of any one of the 19 items listed in the Terms and Conditions. Breaching any of the Terms and Conditions may also constitute a breach of the Canadian Aviation Security Regulations, which are enforced by Transport Canada and carry monetary penalties. All employees are required to sign when they receive their RAIC, acknowledging that they will follow these rules, before receiving their RAIC at the pass office. Having your RAIC seized will affect your ability to work at the airport. A full list of the RAIC Terms and Conditions can be found on the Pass/Permit Control Office page at torontopearson.com. SOME OF THESE TERMS AND CONDITIONS INCLUDE: I will use the RAIC/Keycard issued to me only at pre-authorized Restricted Area access points at the Airport as determined by the GTAA and my employer in the performance of job-related duties. I shall only use the RAIC/Keycard to enter and/or remain in the Restricted Area, United States or any Canada Customs Controlled Area when discharging/performing duties on behalf of my employer. I will comply with all rules, policies and requirements provided or made available to me with respect to accessing Restricted Areas at the Airport. If employed by more than one employer, I shall only use the RAIC/Keycard issued by the employer for whom I am discharging duties at that time. I will not use an expired RAIC to access or be present in a Restricted Area; I will display the RAIC on my outer clothing on my chest or arm so that it is clearly visible at all times while in the performance of duties in a Restricted Area; I will display, show or provide, upon demand, my RAIC if challenged by any other RAIC holder while within the Restricted Area and cooperate in providing the information on my RAIC, if requested; I will submit to security screening when required to do so by GTAA personnel, police or CATSA representatives; I will not engage or participate in, assist, facilitate or encourage any other persons in the obstruction, interference, tampering, altering, bypassing or adjusting of any access control security systems/devices at the Airport; I will immediately surrender my RAIC/Keycard to the GTAA or any governmental authority concerning/ relating to Civil Aviation Security upon breach of the terms and conditions or termination of employment; As a RAIC/Keycard holder, I will not act in any way that reduces, interferes or may interfere with, compromises or may compromise as determined by the GTAA the safety and security of the Airport, airport workers, tenants, air carriers, occupants, the GTAA or the general public. Make sure that your RAIC is always properly displayed on your outer clothing. Challenge anyone in a secure area who is not displaying their RAIC. If they cannot produce their pass, report them immediately. Thanks for keeping Toronto Pearson safe and secure! EYE ON SAFETY WINTER

8 SECURITY PASSES 101 Sarah Glass, Officer, Security Regulation, Policy and Audit Eric Ouellette, Officer, Safety and Security Quality Assurance HOW DO YOU DISPLAY YOUR RAIC? Everyone who holds a Restricted Area Identity Card (RAIC) knows the rule the RAIC must be displayed on the outside of your clothing at all times. You would never go to work without it! There are many different jobs here at Toronto Pearson, and it's not always practical to wear your RAIC on a lanyard. Whether you use a pouch on your vest, arm bands, a badge reel or a clip, the RAIC must always be visible. NEW TEMPORARY PASSES WHAT DO YOU NEED TO KNOW? The GTAA will launch the first of a multi-phased project to replace the existing temporary pass process. The new self-serve registration system will be used at T1 and T3 for issuing temporary passes. During the next phase, this will be expanded to airside gate locations for issuance and all airside access control points for electronic verification. HOW HAS THE LOOK CHANGED? There is no change in the rules for receiving a temporary pass, but the system has been automated. Passes are still limited to visitors or contractors who are performing work duties at the airport. These passes have a slightly different appearance than the old version. The former temporary passes were a printed sticker, accompanied by a green form, while the new system will provide a printed pass with the visitor s photo, information and a barcode. The barcode will be used at security checkpoints to verify that the pass is valid. WHAT IS DIFFERENT ABOUT THE PROCESS? Visitors will still need to be accompanied by an escort with a valid RAIC. Both the escort and the visitor will input their information into an automated system at the kiosk. The system will validate that the escort and visitor(s) are permitted to receive this pass. The pass will then be printed right at the kiosk and must be worn on the outside of visitors clothing. The existing system is still being utilized in certain areas, including North General Aviation, US CBP and Construction. As the system proves itself, we will begin introducing the new system in those areas as well. ESCORTING TEMPORARY PASSHOLDERS At some point, you may be asked to escort individuals who do not hold a RAIC. Security Control passholders need to be under the escort of a permanent Restricted Area Identity Card holder unless they enter the Sterile Area through a Passenger Pre-Board Screening Area. Those you are escorting must be in your line of sight and under your direction at all times while inside the Restricted Area. Everyone must display their passes on the outside of their clothing. 8 WINTER 2017 EYE ON SAFETY

9 REPORT INTERNAL CONSPIRACY AT TORONTO PEARSON INTERNATIONAL AIRPORT If you have information regarding someone who works at Toronto Pearson, or someone associated with the airport, who you suspect may be involved with organized crime, gangs or terror-related entities, PLEASE CONTACT THE YYZ AIRPORT INTELLIGENCE UNIT. MAKE THE CALL Central Intake: EYE ON SAFETY WINTER

10 SEVEN STEPS TO SAFETY FEATURE CONTRIBUTIONS FROM OUR SEVEN SAFETY SYSTEMS AIRSIDE SAFETY PERFORMANCE AIRCRAFT MOVEMENTS FOR Q2/Q T241,518 *All rates are calculated per 10,000 aircraft movements TOTAL NUMBER OF INCIDENTS FOR Q2/Q3 (APRIL SEPTEMBER) 16 INCURSIONS: Unauthorized presence of an aircraft, vehicle or pedestrian on a runway MONTHLY RATES PER 10,000 AIRCRAFT MOVEMENTS Apr May June July Aug Sept 76 COLLISIONS: Contact between vehicle/equipment/ bridge/buildings Apr May June July Aug Sept 46 AIRCRAFT CUT-OFFS: Failing to yield right of way to an aircraft or aircraft tow crew Apr May June July Aug Sept 38 AIRCRAFT DAMAGED BY VEHICLE/EQUIPMENT/ BRIDGE: Damage or possible damage to an aircraft caused by vehicle/equipment/bridge Apr May June July Aug Sept Monthly Rate Target The GTAA Aviation Safety Management System has goals to reduce incursions, collisions and aircraft cut-offs airside by 5% compared to last year. These rates are measured per 10,000 aircraft movements. Every employee at Toronto Pearson plays a role in keeping our colleagues and passengers safe. It is important that we do our part by maintaining situational awareness, keeping focused on the task at hand, employing safe work practices and leading by example. You play a crucial role in helping with the achievement of these goals. By working together, we can have a safe work environment airside. Please remember to report any safety concerns by calling the IOCC at (emergencies) or (non-emergencies). 10 WINTER 2017 EYE ON SAFETY

11 7 7 SEVEN STEPS TO SAFETY SAFE OPERATIONS BE SAFE YOU MEAN THE WORLD TO SOMEONE Do NOT leave ULDs on the ground. Ensure passenger boarding bridge (PBB) is properly parked inside the circle. Do NOT leave VDGS (video display guidance system) controller on the ground. Remove broken and unserviceable GSE from the gate. Check placard at gate to make sure you re using the correct stop line. Ensure nothing is parked on the red gridlines. Aircraft marshalled on to correct lead-in line. Leave equipment organized and neatly parked within the GSE parking boxes. EYE ON SAFETY WINTER

12 SEVEN STEPS TO SAFETY SERVICE LEVEL SAFETY Hitesh Patel, Officer, Public Safety Management Systems If you re familiar with the service levels in our terminals, you know that there is a lot of activity that takes place here. There are numerous storage rooms, locker rooms, crew rooms and a variety of airport offices. The service level corridors are like arteries that carry blood in this case, people and goods move to all areas of the terminal buildings. The service level loading docks allow goods that follow stringent security requirements to enter the terminal building, which subsequently reach our passengers. From the loading docks, these items are delivered by airport personnel to the various concession/ restaurant storage rooms. To move large quantities of goods, items are palletized and delivered via motorized pallet dollies or forklifts. Along with these devices, there are numerous other motorized vehicles that utilize the service level. There are also many airlines, government agencies and support staff who traverse the service level to get to and from their designated workspace. They, along with the motorized vehicles, flow to and from their destinations and back, often crossing each other s paths, especially at room/hallway entrances and intersections. Located throughout the terminal service level, especially in high-traffic areas, there are markings designated for pedestrian walking. They may be hatch-marked or served by a single line with a pedestrian walking symbol. Since Toronto Pearson regularly experiences an increase in cargo, walking space is often encroached upon by storage materials and there are occasions when these pedestrian walk areas may be obstructed. In the event that the path is obstructed, use caution whenever venturing out of the walk area. This applies to crossing the vehicle portion as well. Please be mindful that these walkways are not guaranteed safe areas and under some circumstances may need to be encroached upon by vehicles. 12 WINTER 2017 EYE ON SAFETY Located throughout the terminal service levels, especially in high-traffic areas, are markings designated for pedestrian walking.

13 SEVEN STEPS TO SAFETY CANADIAN AIRPORTS SAFETY WEEK & AIRSIDE SAFETY WEEK RECAP Adam Hedrick, Officer, Toronto Pearson Safety Program October 2 6, 2017 Canada s airports joined forces to strengthen safe and healthy work practices among airport employees. By encouraging discussion and the involvement of all airport workers in maintaining a safe working environment, we can ensure that the safety of passengers and employees remains our top priority. Canadian Airports Safety Week (CASW) is led by the Canadian Airports Council (CAC) and was first held in This year, 29 airports participated in CASW, which ran in conjunction with Airside Safety Week. Each day had a different safety focus: Day 1: Monday, Oct. 2, 2017 WORKER SAFETY EVACUATION: APRON GATHERING AREA MARKINGS Sue Peric, Associate Director, Operational Continuity and Emergency Management Programs In the event of an evacuation from the terminal buildings and in the interest of the safety of our passengers and employees, the GTAA has introduced Apron Evacuation Gathering Areas. These locations are identified by the following paint markings: Day 2: Tuesday, Oct. 3, 2017 AIRSIDE SAFETY Day 3: Wednesday, Oct. 4, 2017 SECURITY SAFETY Day 4: Thursday, Oct. 5, 2017 HAZARD REPORTING AND ENVIRONMENTAL SAFETY Day 5: Friday, Oct. 6, 2017 FOREIGN OBJECT DEBRIS (FOD) FREE FRIDAY Airside Safety Week also took place during this time, promoting safety in the baggage roadways, holding mobile equipment roadeos to test driver skills and providing opportunities for airport employees to ride along with Airside Safety Officers. The week culminated with an FOD walk and lunch at Terminal 3 in which more than 50 people participated. We have received a great deal of positive feedback and by all accounts the events of the week were very well received! The Toronto Pearson Safety Program team was out in full force with loads of support from our seven safety systems. Thanks to everyone who volunteered and played an integral part in the success of the week s activities! Passengers and employees will evacuate to these designated locations, unless directed otherwise. These areas will assist in facilitating the gathering of passengers and are intended to minimize the risk of harm. The locations have been chosen away from vehicle corridors, and in areas where people won t get blocked by equipment. These markings have been identified in the new Facility Control Measure and Evacuation Plan, which should be released soon. EYE ON SAFETY WINTER

14 SEVEN STEPS TO SAFETY ENVIRONMENT WASTE REDUCTION WEEK April McConkey, Technician, Audit and Environmental Management Systems Waste Reduction Week was held from October 16 to 20 in collaboration with Partners in Project Green. The week was a success thanks to everyone who participated. This year, the GTAA established two locations for employees to properly dispose of their unwanted electronic waste, including computers, cell phones and printers, as well as clothing, textiles and toys. In total, three full bins of electronic waste and two full bins of clothing/textiles were collected over the week with the e-waste being diverted by Ontario Electronic Stewardship (OES) and clothing/textiles by the Canadian Diabetes Association. To help educate staff, the GTAA held a lunch and learn with Malaz Sebai from the Toronto and Region Conservation Authority (TRCA), providing information about waste reduction. Participants walked away with some fantastic prizes. During Waste Reduction Week, we diverted: 181 kg OF TEXTILES 134 kg OF ELECTRONICS HERE ARE THREE TIPS FOR TACKLING TEXTILE WASTE: DONATE Give your old clothes, bags, curtains and linens to charity. Some organizations will accept worn, torn or damaged textiles. RECYCLE Use old T-shirts as rags for your car, garage or cleaning, or use them to make bags or quilts. SWAP Hold a clothing swap with your friends. What may not fit you anymore, in style or size, may fit and agree with a friend or a colleague. To properly dispose of your unwanted e-waste, find your local community recycling centre by visiting 14 WINTER 2017 EYE ON SAFETY

15 EYE ON SAFETY AWARDS RECOGNITION PROGRAM The Safety and Security Recognition Program consists of a threetier award system that acknowledges and celebrates individuals and organizations based on their behaviours and actions that support a culture of safety and security at Toronto Pearson. NOW ACCEPTING NOMINATIONS! us at TPSP@gtaa.com or fill out a nomination form at torontopearson.com/eos $50 Gift Card Awarded in eight categories that recognize organizations or individuals at the airport for carrying out safe/secure actions that go above and beyond expectations. $25 Gift Card For actions that prevented or reduced the impact of a potential accident/incident or injury to persons, and/or helped maintain the secure operation of the airport. Includes the Suspicious Sam Award for security vigilance. $5 Gift Card Be caught in the act! You could win an on-the-spot award for an action that prevented or reduced the impact of a potential accident/incident or injury to person(s), and/or helped maintain the secure operation of the airport. EYE ON SAFETY WINTER

16 ACTIVE ASSAILANT AWARENESS TRAINING SESSIONS Learn what to do in an active assailant situation. LEAVE At Toronto Pearson, safety is our number one priority. In order to ensure a safe working environment, the GTAA is continuing to host a number of open in-class Active Assailant Awareness Training sessions. The in-class training sessions are drop-in only, and will be offered on a first-come, first-served basis. Each class can accommodate 25 people. The in-class session dates and times are listed below. Alternatively, an online version of this training is available at All Toronto Pearson stakeholders are encouraged to take this course. HIDE DEFEND In-class training sessions will take place on the following 2018 dates: For further information, please call or zzg-securitytraining@gtaa.com. LOCATION: T1 TCAT ROOM Thursday, February 8 Thursday, March 8 Thursday, April 12 Thursday, May 10 TIME: 2 p.m. to 3 p.m. Thursday, June 7 Thursday, September 13 Thursday, October 11 Thursday, November 8 Emergency: Non-emergency: Report a Safety or Security Concern: Report_It@gtaa.com FPO