Preparation and Certification of Operations Manual

Transcription

1 Preparation and Certification of Approved by the Director General of Civil Aviation Second Edition 2018 Directorate General of Civil Aviation, India

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3 Section 0 Record of Revisions RECORD OF REVISIONS Flight Standards Directorate, DGCA, India is responsible to ensure that this manual is updated as required and to maintain the contents of the manual current at all times. Amendments to this manual are promulgated by means of revisions issued whenever necessary to cover corrections and to add or modify the contents. Any Revisions to the manual shall be shown with a vertical bar on the left side of the revised data. The page number and the revision number of the effected page must be changed accordingly. The list of effective pages and history of revisions page must be amended accordingly. All revisions to this manual shall have the approval of the approving authority of this manual prior to publishing of the revisions. REVISION NUMBER DATE ENTERED ENTERED BY Rev 0 14 Jun 2013 FSD, DGCA Rev 1 23 Nov 2014 CFOI, DGCA Issue 2 03 Jul 2018 CFOI, DGCA Issue 2 1

4 Section 0 List of Effective Pages LIST OF EFFECTIVE PAGES Page No. Revision No. Effective date Page No. Revision No. Effective date 1 Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul 2018 Issue 2 2

5 Section 0 List of Effective Pages 34 Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul Issue 2, Rev 0 03 Jul 2018 Issue 2 3

6 Section 0 History Of Revisions HISTORY OF REVISIONS Revision Number Particulars of Revision 0 Initial issue of implementing standards for Preparation and Certification of OM. Effective Date 14 Jun 2013 Guidance to Operators for Preparation Instructions to Inspectors for Certification This Manual is published by DGCA and includes applicable requirements from ICAO Annex 6 (up to revision 36) 1 Revision to include applicable requirements from ICAO Annex 6 Part I and III (up to Amendment 19 and 38) Issue 2, Rev 0 Revision to to include applicable changes in Annex 6 Part I and III (up to Amendment 42 and 21 respectively) and Indian regulatory provisions 23 Nov Jul 2018 Issue 2 4

7 Section 0 Table of Contents TABLE OF CONTENTS Record of Revisions 1 List of Effective Pages 2 History of Revisions 4 Table of Contents 5 Foreword 8 Abbreviations 9 Definitions 12 Section 1- Introduction ICAO Definition of OM Applicable ICAO Standards and Recommended Practices (SARPS) The Responsibility of the Operator The Responsibility of the Inspector Checklists 20 Section 2 General Rules for preparation of the General Rules Manual Standards Use of language in the Manual 25 Section 3 Administration of the Master Manuals Amendments/Revisions to 27 Issue 2 5

8 Section 0 Table of Contents 3.3 Access to OM Aircraft Copy 30 Section 4 Required Technical Safety Evaluations Certification Actions Demonstrations before Issuance of Approvals Recording of Certification Action Co-ordination of Operations and Airworthiness Evaluation Approval Actions Provisions that require a Technical Evaluation Other Approval or Acceptance Considerations Delegation of Authority Inspectors 41 Section 5 Structure of the Structure of the OM PART A: GENERAL PART B: AIRCRAFT OPERATING INFORMATION PART C: AREAS, ROUTES AND AERODROMES PART D: TRAINING 42 Section 6 Part A (Aeroplanes) 43 Section 7 Part B (Aeroplanes) 61 Section 8 Part C (Aeroplanes) 66 Section 9 Part D (Aeroplanes) 68 Section 10 Part A (Helicopters) 70 Section 11 Part B (Helicopters) 88 Issue 2 6

9 Section 0 Table of Contents Section 12 Part C (Helicopters) 92 Section 13 Part D (Helicopters) 94 CHECKLISTS Checklist 01A Assessment of OM- Part A (Aeroplanes) 96 Checklist 02A Assessment of OM- Part B (Aeroplanes) 98 Checklist 03A Assessment of OM- Part C (Aeroplanes) 100 Checklist 04A Assessment of OM- Part D (Aeroplanes) 101 Checklist 01H Assessment of OM- Part A (Helicopters) 102 Checklist 02H Assessment of OM- Part B (Helicopters) 104 Checklist 03H Assessment of OM- Part C (Helicopters) 106 Checklist 04H Assessment of OM- Part D (Helicopters) 107 Checklist 05 Review Check List Reporting of Deficiencies 108 ANNEXURES Annexure 1 Approval Page for Aeroplane OM 109 Annexure 2 Approval Page for Helicopter OM 111 Issue 2 7

10 Section 0 Foreword FOREWORD ICAO Annex 6 specifies that an Air Operator shall not engage in commercial air transport operations unless in possession of a valid Air Operator Certificate/ Permit (AOC/AOP) issued by the State of the Operator. ICAO Annex 6 also specifies that the issue of an air operator certificate by the State of the Operator shall be dependent upon the operator demonstrating an adequate organization, method of control and supervision of flight operations, training program as well as ground handling and maintenance arrangements consistent with the nature and extent of the operations specified. As per Annex 6, the State of the Operator is required to establish a system for both the certification and the continued surveillance of the operator to ensure that the required standards of operations are established prior to granting an AOC/AOP and are maintained. Preparation of an OM by the Operator for the use and guidance of Operations personnel and the approval / acceptance of the OM by the State regulatory authority is a vital element of the certification and surveillance process. The purpose of this manual is to provide guidance to the operator in preparation of the OM and to provide instructions to Inspectors of DGCA in certifying/ approving/accepting the OM. Any interpretation regarding the contents of this manual by DGCA shall be considered final. F No Av 22024/30/2013-FSD Issue 01, Rev 0 14 Jun 2013 Issue 01, Rev Nov 2014 Issue 02, Rev 0 03 Jul 2018 (B. S. Bhullar) Director General of Civil Aviation Issue 2 8

11 Section 0 Abbreviations ABBREVIATIONS ACAS ADS ADS-B ADS-C AFCS AFM AOC AVSEC CAR CDL CFIT C of A C of R CPDLC CSI CVR DGCA EDTO EVS FDR Airborne Collision Avoidance System Automatic Dependent Surveillance Automatic Dependent Surveillance Broadcast Automatic Dependent Surveillance Contract Automatic Flight Control System Aeroplane Flight Manual Air Operator Certificate/ Permit Aviation Security Civil Aviation Requirement Configuration Deviation List Controlled Flight Into Terrain Certificate of Airworthiness Certificate of Registration Controller-Pilot Data Link Communications Cabin Safety Inspector Cockpit Voice Recorder Directorate General of Civil Aviation Extended Diversion Time Operations Enhanced Vision Systems Flight Data Recorder Issue 2 9

12 Section 0 Abbreviations FOI FSD GPWS HEMS HUD ICAO IFR ILS IMC MEL MMEL NOTAM OM Ops Specs PBN POI RCP RFM RSP RVR RVSM SARPS Flight Operations Inspector Flight Standards Directorate Ground Proximity Warning System Helicopter Emergency Medical Services Head Up Display International Civil Aviation Organization Instrument Flight Rules Instrument Landing System Instrument Meteorological Conditions Minimum Equipment List Master Minimum Equipment List Notice to Airman Operations Specifications Performance Based Navigation Principal Operations Inspector Required Communication Performance Rotorcraft Flight Manual Required Surveillance Performance Runway Visual Range Reduced Vertical Separation Minima Standards and Recommended Practices Issue 2 10

13 Section 0 Abbreviations SOP SMS TAWS TCAS VFR VMC Standard Operating Procedures Safety Management System Terrain Awareness Warning System Traffic Alert and Collision Avoidance System Visual Flight Rules Visual Meteorological Conditions Issue 2 11

14 Section 0 Definitions DEFINITIONS Throughout this manual, the use of the male gender should be understood to include male and female persons. Aircraft Operating Manual: A manual, acceptable to the DGCA containing normal, abnormal and emergency procedures, checklists, limitations, performance information, details of the aircraft systems and other material relevant to the operation of the aircraft. Note: - The aircraft operating manual is the part of the operation manual. Air operator Permit/ Certificate (AOC): A Permit /Certificate authorizing an operator to carry out specified commercial air transport operations. Commercial air transport operation: An aircraft operation involving the transport of passengers, cargo or mail for remuneration or hire. Configuration deviation list (CDL):A list established by the organization responsible for the type design with the approval of the State of Design which identifies any external parts of an aircraft type which may be missing at the commencement of a flight, and which contains, where necessary, any information on associated operating limitations and performance correction. Continuing airworthiness: The set of processes by which all aircraft comply with the applicable airworthiness requirements and remain in a condition for safe operation throughout their operating life. Crew member: A person assigned by an operator to duty on an aircraft during a flight duty period. Extended diversion time operations (EDTO).Any operation by an aeroplane with two or more turbine engines where the diversion time to an en-route alternate aerodrome is greater than the threshold time established by the State of the Operator. Electronic flight bag (EFB). An electronic information system, comprised of equipment and applications, for flight crew which allows for storing, updating, displaying and processing of EFB functions to support flight operations or duties. Enhanced vision system (EVS): A system to display electronic real-time images of the external scene achieved through the use of image sensors. Issue 2 12

15 Section 0 Definitions Note: EVS does not include night vision imaging systems (NVIS). Fatigue: A physiological state of reduced mental or physical performance capability resulting from sleep loss or extended wakefulness, circadian phase or workload (mental and/or physical activity) that can impair a crew member s alertness and ability to safely operate an aircraft or perform safety related duties. Flight manual: A manual, associated with the certificate of airworthiness, containing limitations within which the aircraft is to be considered airworthy, and instructions and information necessary to the flight crew members for the safe operation of the aircraft. Flight operations officer/flight dispatcher: A person designated by the operator to engage in the control and supervision of flight operations, whether licensed or not, suitably qualified in accordance with CAR Section 7, Series M Part II, who supports, briefs and/or assists the pilot-in-command in the safe conduct of the flight. Flight safety documents system: A set of interrelated documentation established by the operator, compiling and organizing information necessary for flight and ground operations, and comprising, as a minimum, the operations manual and the operator s maintenance control manual. Flight simulation training device: Any one of the following three types of apparatus in which flight conditions are simulated on the ground: a) A flight simulator, which provides an accurate representation of the flight deck of a particular aircraft type to the extent that the mechanical, electrical, electronic, etc. aircraft systems control functions, the normal environment of flight crew members, and the performance and flight characteristics of that type of aircraft are realistically simulated; b) A flight procedures trainer, which provides a realistic flight deck environment, and which simulates instrument responses, simple control functions of mechanical, electrical, electronic, etc. aircraft systems, and the performance and flight characteristics of aircraft of a particular class; c) A basic instrument flight trainer, which is equipped with appropriate instruments, and which simulates the flight deck environment of an aircraft in flight in instrument flight conditions. General aviation operation: An aircraft operation other than a commercial air transport operation or an aerial work operation. Ground handling: Services necessary for an aircraft s arrival at, and departure from, an Issue 2 13

16 Section 0 Definitions airport, other than air traffic services. Head-up display (HUD): A display system that presents flight information into the pilot s forward external field of view. Human Factors Principles: Principles which apply to aeronautical design, certification, training, operations and maintenance and which seek safe interface between the human and other system components by proper consideration to human performance. Human performance: Human capabilities and limitations which have an impact on the safety and efficiency of aeronautical operations. Instrument approach operations. An approach and landing using instruments for navigation guidance based on an instrument approach procedure. There are two methods for executing instrument approach operations: a) a two-dimensional (2D) instrument approach operation, using lateral navigation guidance only; and b) a three-dimensional (3D) instrument approach operation, using both lateral and vertical navigation guidance. Master minimum equipment list (MMEL):A list established for a particular aircraft type by the organization responsible for the type design with the approval of the State of Design containing items, one or more of which is permitted to be unserviceable at the commencement of a flight. The MMEL may be associated with special operating conditions, limitations or procedures. Maintenance: The performance of tasks required to ensure the continuing airworthiness of an aircraft, including any one or combination of overhaul, inspection, replacement, defect rectification, and the embodiment of a modification or repair. Maintenance organization s procedures manual: A document endorsed by the head of the maintenance organization which details the maintenance organization s structure and management responsibilities, scope of work, description of facilities, maintenance procedures and quality assurance or inspection systems. Maintenance programme: A document which describes the specific scheduled maintenance tasks and their frequency of completion and related procedures, such as a reliability programme, necessary for the safe operation of those aircraft to which it applies. Issue 2 14

17 Section 0 Definitions Minimum equipment list (MEL): A list which provides for the operation of aircraft, subject to specified conditions, with particular equipment inoperative, prepared by an operator in conformity with, or more restrictive than, the MMEL established for the aircraft type. Navigation specification: A set of aircraft and flight crew requirements needed to support performance-based navigation operations within a defined airspace. There are two kinds of navigation specifications: Operational control: The exercise of authority over the initiation, continuation, diversion or termination of a flight in the interest of the safety of the aircraft and the regularity and efficiency of the flight. Operational flight plan: The operator s plan for the safe conduct of the flight based on considerations of aeroplane performance, other operating limitations and relevant expected conditions on the route to be followed and at the aerodromes concerned. - A manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties. Operator: A person, organization or enterprise engaged in or offering to engage in an aircraft operation. Operator s maintenance control manual: A document which describes the operator s procedures necessary to ensure that all scheduled and unscheduled maintenance is performed on the operator s aircraft on time and in a controlled and satisfactory manner. Operations specifications: The authorizations, conditions and limitations associated with the air operator certificate and subject to the conditions in the operations manual. Pilot-in-command: The pilot designated by the operator, or in the case of general aviation, the owner, as being in command and charged with the safe conduct of a flight. Performance-based navigation (PBN):Area navigation based on performance requirements of aircraft operating along an ATS route, on an instrument approach procedure or in a designated airspace. Revision Cycle for the OM - Mutually accepted and defined date(s) in the calendar year between DGCA and operator for the revision process to take place. Safety management system (SMS): A systematic approach to managing safety, including the necessary organizational structures, accountabilities, policies and procedures. Issue 2 15

18 Section 0 Definitions State of Registry: The State on whose register the aircraft is entered. State of the Operator: The State in which the operator s principal place of business is located or, if there is no such place of business, the operator s permanent residence. Temporary Revision Process A process in which only changed information in a document is annexed to effective manual. The information is later included and regularized in the next scheduled revision cycle for the manual, dependent upon the currency status of the effective pages. Issue 2 16

19 Section 1 Introduction SECTION 1 INTRODUCTION 1.1 ICAO DEFINITION OF OM A manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties. 1.2 APPLICABLE ICAO STANDARDS AND RECOMMENDED PRACTICES (SARPS) Extract from ICAO Annex 6 Part 1 Standard OM (a) Standard An operator shall provide, for the use and guidance of operations personnel concerned, an OM in accordance with Appendix 2 (to ICAO Annex 6). The OM shall be amended or revised as is necessary to ensure that the information contained therein is kept up to date. All such amendments or revisions shall be issued to all personnel that are required to use this manual. (b) Standard The State of the Operator shall establish a requirement for the operator to provide a copy of the OM together with all amendments and/or revisions, for review and acceptance and, where required, approval. The operator shall incorporate in the OM such mandatory material as the State of the Operator may require. Note 1. Requirements for the organization and content of an OM are provided in ICAO Annex 6, Appendix 2. Note 2. Specific items in the OM require the approval of the State of the Operator in accordance with the ICAO Annex 6, Standards in 4.2.8, 6.1.3, 9.3.1, THE RESPONSIBILITY OF THE OPERATOR Extract from CAR Section 8 Series O Part VII Issue 2 17

20 Section 1 Introduction (a) Para 1.1 All commercial and general aviation operators are required to maintain an OM detailing the company s policies on operations. Such manual shall be used for guidance by the flight crew while carrying out operations. One copy of the manual shall be carried on board aircraft engaged in scheduled commercial operations and all aeroplanes engaged in general aviation. (b) Para 1.2 This Civil Aviation Requirement details the organisation and contents of OM. The Manual should be comprehensive and shall contain detailed operations policies and procedures of the operator, stipulations of the mandatory DGCA requirements, and standards of ICAO Annex 6. Notwithstanding the requirements of this CAR, the operator may include additional procedures to be adopted by him consistent with the provisions of regulatory documents to enhance surveillance and safety of operations. (c) Para 4 Organisation And Contents Of OM Commercial Operators (d) Para 4.1 Organisation. The contents of the OM, which may be issued in separate parts corresponding to specific aspects of operations, shall be organized with the following structure: a) General; b) Aircraft operating information; c) Areas, routes and aerodromes; and d) Training. (e) Para 4.2 Contents. The OM referred to in 4.1 shall be prepared with reference to Preparation and Certification of OM The operator has the responsibility for the safe conduct of operations and for compliance with all applicable laws or regulations published by DGCA These laws and regulations, which are the means by which DGCA implements the provisions of the ICAO Annexes, are not in themselves sufficient to provide the operator with comprehensive and detailed instructions on which to base an operation The responsibility for the development of operating instructions necessary for the safety, regularity and efficiency of an operation therefore rests upon the operator. Issue 2 18

21 Section 1 Introduction These operating instructions must not conflict with the laws and regulations of DGCA or those of other States into or over which operations are conducted and do not contravene the conditions contained in the Air Operator Certificate (AOC)/ Operations Specifications or any applicable regulations Through the OM the operator shall ensure that all operations personnel are properly instructed in their particular duties and responsibilities and the relationship of such duties to the operation as a whole An operator shall ensure that the OM contains all instructions and information necessary for its personnel to perform their duties An operator must ensure that information taken from approved documents is correctly reflected in the OM and that the OM contains no information contrary to any approved documentation. However, this requirement does not prevent an operator from using more conservative data and procedures The operator shall incorporate in the OM such mandatory material as the DGCA may stipulate. 1.4 RESPONSIBILITY OF THE INSPECTOR National regulations and rules provide a frame work of positive control and guidance. The Operator should be given the flexibility to develop operating instructions for the guidance of personnel on the details essential to the conduct of the operation. This is in accordance of the principle of operator s responsibility and helps to facilitate the development of the operating standards and techniques best suited to particular operational circumstances and conditions It is the ultimate responsibility of the Inspector to ensure that the OM comply with all provisions tabulated in this manual prior to accepting / approving the Operator s OM (s) The Inspector shall ensure that the Operator has taken in to account, reviewed and implemented all Regulations on the content of the OM and implemented applicable provisions in prior to granting any specific approval or any recommendations are made for the issue of the Air Operator Certificate (AOC) All Inspectors of DGCA shall comply with all provisions in Issue 2 19

22 Section 1 Introduction for the certification of an OM submitted by an Operator. 1.5 OPERATIONS MANUAL All applicants for an Air Operator Certificate (AOC) (to be issued in accordance with applicable CAR from the applicable Part of Section 3, Series C shall prepare an OM as per Instructions given in this manual The draft OM shall be accompanied by a CAR compliance statement of the CARs applicable/ relevant to the operator s proposed operations The OMs so drafted shall be vetted for compliance of all applicable regulations through scrutiny of the CAR Compliance statement. The OM shall be approved by DGCA as per Instructions given in prior to issue of the AOC Present holders of Air Operator Certificates from DGCA India shall revise their existing OMs as per Instructions given in Issue 2.0 within a period of six months from the date of publishing of Issue CHECK LISTS At the end of the manual there are following check lists, which is to be used by Operations Inspectors to certify /approve/ accept the Operator s OM. (a) Check List 1 - Assessment of OM part A (b) Check List 2 - Assessment of OM part B (c) Check List 3 - Assessment of OM part C (d) Check List 4 - Assessment of OM part D (e) Check List 5- Review checklist and Deficiency reporting All check lists must be completed in full and for requirements not applicable for the operators operation must be marked as not applicable The provisions in the checklist requiring inputs from airworthiness, cabin safety, and dangerous goods directorates/divisions will be processed after obtaining the input from the respective division/ directorate through an internal note. The respective division/ directorate will be responsible to use their own checklist and send an approval/ acceptance to the Flight Standards Directorate. Issue 2 20

23 Section 1 Introduction It will be the responsibility of the FOI vetting the OM to ensure the requisite approvals/ acceptance from the other DGCA directorates are accorded before submitting the OM for final approval to the CFOI/ Deputy CFOI/ PM The final approval of the OM by the CFOI/ Deputy CFOI/ PM will be communicated to the operator by the Flight Standards Directorate. Issue 2 21

24 General Rules For Preparation Section 2 SECTION 2 GENERAL RULES FOR PREPARATION OF THE OPERATIONS MANUAL 1.1 GENERAL RULES The Operator will be required to submit to FSD, DGCA the OM at the time of the submission of the Formal application. The relevant portions of the OM requiring input from other directorates/ divisions of DGCA such airworthiness, air safety, cabin safety, and dangerous goods directorates/ divisions would need to be submitted separately to the respective directorate under intimation to FSD The Inspector should inform the Operator a reasonable time frame that will be needed to evaluate the adequacy of the OM. 1.2 MANUAL STANDARDS Unless otherwise approved by DGCA, India, an operator must prepare the OM in the English language The OM shall be printed on papers of A5 size The OM prepared by an applicant for the approval of DGCA shall comply with following specifications in order to ensure effective production, amendment, distribution and/or uniform use of, or compliance with information relating to the company requirements. (a) Reference Number used to identify the Document This number shall be printed on top of the right hand corner of the front / cover page and on each page of the Manual/Document. (b) Trade Mark / logo of the applicant This shall be printed on front / cover page and top of the left-hand corner on each page of the Manual/Document. (c) Title of the Manual / Document Issue 2 22

25 General Rules For Preparation Section 2 (d) This shall be printed on front/ cover page and immediate inner page after the cover page. (e) Edition Number and Year of edition This shall be printed on front / cover page. (f) Title of the person under whose authority the document is printed. The title of the person who authorized the production of the Manual / document should be written at the bottom of the cover / front page. (g) Control Number In addition to whatever information the applicant may wish to print on the inner page immediately after the cover page, shall contain the control number which indicates the serial number. (h) Preamble/Foreword This shall at least contain information relating to the purpose of the Manual in brief, the level of compliance expected from the user. The preamble of a Manual /document shall be signed by the Accountable Manager. (i) Record of Revision This shall contain three running columns to indicate the Revision Number, date entered and name of the person making the revision. (j) Master Distribution Record/ Distribution List The applicant shall also maintain a Distribution List in relation to the production and distribution of the Manual and its subsequent amendments. (k) List of effective pages This shall contain three running columns to indicate the Page Number, last date of revision and effective date. (l) History of Revision A brief description in regard to each amendment introduced subsequent to the initial issue. Issue 2 23

26 General Rules For Preparation Section 2 (m)table of Contents The table of contents shall be expanded to cover at least two sublevels with page numbers placed on section basis. (n) Abbreviations All abbreviation and acronyms used in the Manual or documents should be clearly explained in full. (o) Definitions All words, which has or requires a specific meaning in relation to the matter being explained, shall be defined clearly in order to avoid ambiguities. In the absence of a definition for a word or phrase, DGCA will have the right to interpret such word or phrase with due regard to its obligations for safety and security. (p) Separation of sections/chapters Manuals should be divided into chapters or sections based on topics being dealt with in view of the necessity of future updating requirements. Each new chapter or section shall start with a new page and such sections/chapters shall be identified with distinctive separators. (q) Header There shall be a header for each page of a Manual or document and it shall contain at least the applicant s logo / trade mark, name of the organization, document name, document identification number (if any), volume number (if any), issue/ revision number, section/chapter number, subject of the chapter and any other information the applicant may wish to display. (r) Footer There may be a footer for each page which should contain the page number and any other information (than the header) which the applicant may wish to display. (s) Index There shall be an index to a Manual /document for ease of reference. Issue 2 24

27 General Rules For Preparation Section 2 NOTE: This Manual itself may be used as guidance for the development of applicant s Manual(s) in keeping with the aforesaid requirements An operator may issue an OM in separate volumes An operator must ensure that the contents of the OM are presented in a form in which they can be used without difficulty. The design of the OM shall observe human factors principles For an operator operating different types of aircraft, the OM shall be so formed that chapters pertaining to specific aircraft type are easily identifiable. One of the method for easy identification could be colour coding of the chapters The operator may choose to distribute the OM in soft copy to its operations personnel or other staff, as required. However, the method of distribution (hard/ soft copy) must be clearly enunciated in the distribution list The OMs, which contain information/ instructions which are subject to change, hence shall be compiled in a loose binder (ring binders). 1.3 Use of language in the Manual The applicant shall ensure that the OM is written in the English language and the following words are used to give the meaning as indicated against such words. Word Meaning Shall or must will Should May Compliance is mandatory. The action referred to will not take place at the present moment but there is a commitment to comply with the requirement. Compliance is recommended but not compulsory There is discretion for the applicant/operator to apply alternate means of compliance or to ignore the requirement Any specific instruction issued by the applicant to the operational staff shall Issue 2 25

28 General Rules For Preparation Section 2 be given using the words shall or must. Issue 2 26

29 Administration Of The Section 3 SECTION 3 ADMINISTRATION OF THE OPERATIONS MANUAL 3.1 MASTER MANUALS The operator shall provide DGCA with a copy of the OM, for review and approval/ acceptance, as applicable. The final approved/ accepted copy of the OM shall be treated as the Master copy of the OM The copy of the OM shall be given to the Operator after the required Approval/ Acceptance action by DGCA One Master copy of the OM shall be retained with FSD, DGCA. In case an operator administers the OM through soft copies or over an internet web portal, soft copy/ web access of the OM shall also be provided to the DGCA inspectors for ready reference The at DGCA shall be considered the primary Master Manual It is the responsibility of the Operator to ensure that Master OM at DGCA is kept up to date The Inspectors from DGCA shall be guided by the contents of the Master Manual for the purposes of audits / inspections and for interpretation during any regulatory functions / enforcement actions Apart from the master OMs the Operator shall supply an agreed number of copies of the OM to DGCA for distribution among Authority Inspectors. It shall be the responsibility of the operator to keep all manuals at DGCA up to date. 3.2 AMENDMENTS/ REVISIONS TO OPERATIONS MANUAL Revision cycle for the manual The revision cycle for the OM shall be specified and followed. All changes to applicable regulations (viz DGCA CARs, Circulars or other regulatory documents such as IATA Dangerous Goods Manual etc) and temporary amendments issued in the intervening period since the previous revision date shall be incorporated in the revised OM. Amendments/ Issue 2 27

30 Administration Of The Section 3 Revisions to OM are usually initiated whenever there is a change in the scope of operations or for compliance with changes to regulations or for addressing any safety concerns The OM (Part A, B, C and D) shall be amended or revised as is necessary to ensure that the information contained therein is kept up to date The OM also must contain a statement as to which person of the Operator is responsible for the contents of the OM (Part A, B, C and D) and for liaising with DGCA in respect of amendments and revisions to the manual The delegated person of the Operator who is responsible for the contents of the OM (as per paragraph 3.3.2) shall also be responsible to keep the Master OM (Part A, B, C and D) at DGCA and all other manuals at the Authority up to date In case of an amendment/ revision, the operator shall submit the relevant draft amendment to FSD, DGCA Once the approval/ acceptance process at FSD, DGCA has been completed, the operator shall be intimated by FSD Upon receipt of this intimation, the operator shall update all copies of the OM as per the distribution list An operator shall supply the DGCA with intended amendments and revisions at least two months in advance of the effective date. Sufficient time must be given to DGCA to take appropriate action as necessary An operator shall incorporate all amendments and revisions required by the DGCA, India The operator shall ensure that all operators relevant personnel are made aware of changes to the OM that are relevant to their duties without any delay All amendments or revisions shall be issued to all personnel who are holders of a copy of the OM Amendments to the OM must be produced as new or replacement page. Handwritten amendments to an OM are not acceptable. New or replacement pages must include a page identification number and date of issue, maintaining coherence of the manual at all affected places. Issue 2 28

31 Administration Of The Section The procedure for incorporation of amendments shall also be included in the OM System of Temporary Revision. If temporary revisions are needed, the operator will coordinate with FSD in a timely manner for evaluation of proposed changes. The operator shall submit all proposed changes with supporting documents to the POI, including regulatory compliance, where applicable TR (Temporary Revision) Usage. TRs may be used for the following two reasons: (a) When there is any change in regulations or operating procedures or there is a need for implementation of new organizational policies; and publication is desired before the next planned OM revision; or (b) When immediate amendments or revisions are required in the interest of safety which have significant operational impact When immediate amendments or revisions are required in the interest of safety they may be published with the verbal approval of CFOI. In such a case the amendment must be forwarded to DGCA within two working days for formal evaluation by FSD. The significant operational/ Safety impact should be evaluated by the POI and based upon the significance, the new insertions should be included immediately after approval The TR approval process shall be expedited and completed within maximum 15 working days after receipt of the TR and supporting documentation by the FSD TRs must be inserted in the OM on yellow colored pages for easy identification and reference. 3.3 ACCESS TO OM An operator shall ensure that all operations personnel have easy access to a copy of each part of the OM which is relevant to their duties Each holder of an OM, or appropriate parts of it, shall keep it up to date with the amendments or revisions supplied by the operator. Users of OM should be encouraged to make comments on their contents. In particular, when errors in Operational information is discovered, reports should be made immediately to the person charged with the amendments of the OM. Issue 2 29

32 Administration Of The Section Users should be encouraged to comment on the general presentation of information in the manual and to suggest other subjects that could be addressed. 3.4 AIRCRAFT COPY The Operator shall ensure that a current copy of the OM Parts A, B and C is carried in each aircraft during flight, and a copy is available at each flight control center and at each line station Operator shall appoint a person to be responsible for revisions / amendments to OM kept in each aircraft. Issue 2 30

33 Required Technical Safety Evaluations Section 4 SECTION 4 REQUIRED TECHNICAL SAFETY EVALUATIONS 4.1 CERTIFICATION ACTIONS The certification and continued surveillance of an air operator includes actions taken by DGCA on matters submitted for its review The actions are categorized as approvals or acceptances depending on the nature of the response by DGCA to the matter submitted for its review An approval is an active response by DGCA to a matter submitted for its review. An approval constitutes a finding or determination of compliance with the applicable standards An approval will be evidenced by the issuance of a document or certificate with the signature of the approving official, or some other formal action taken by DGCA, India An acceptance does not necessarily require a formal letter/ authorization response by DGCA to a matter submitted for its review. DGCA may accept a matter submitted to it for review as being in compliance with the applicable standards if DGCA does not specifically reject all or a portion of the matter under review, usually after some defined period of time after submission. The defined period of time is two months from the day of submission of the document The Inspector(s) assigned for vetting of the application shall make or arrange for a technical safety evaluation before issuing the approval or acceptance. The evaluation should: - (a) be accomplished by an Inspector with specific qualifications to make such a technical evaluation as detailed by DGCA; (b) be in accordance with written, standardized methodology published by DGCA; (c) where necessary for safety (if in the opinion of the Inspector), include a Issue 2 31

34 Required Technical Safety Evaluations Section 4 practical demonstration of the air operator s actual ability to conduct such an operation These written instruments (approval/ acceptance) should be retained as long as the operator continues to exercise the authorizations for which the approval/ acceptance was issued and thereafter as per office procedures of DGCA. 4.2 DEMONSTRATIONS BEFORE ISSUANCE OF APPROVALS Note (reference ICAO Annex 6, Attachment E, Paragraph 2.2) ICAO Annex 6, Standard obligates the State of the Operator, prior to certification of an operator, to require sufficient demonstrations by the operator to enable the State to evaluate the adequacy of the operator s organization, method of control and supervision of flight operations, ground handling and maintenance arrangements. These demonstrations should be in addition to the review or inspections of manuals, records, facilities and equipment. Some of the approvals required by Annex 6, Part I, such as approval for Category III operations, have significant safety implications and should be validated by demonstration before the State approves such operations. While the specific methodology and extent of the required demonstrations and evaluations vary between States, the certification processes of States whose operators have good safety records are generally consistent. In these States, technically qualified inspectors evaluate a representative sample of the actual training, maintenance and operations prior to the issuance of an AOC or additional authorizations to the AOC In the opinion of the Inspector where the approvals have significant safety implications, the Inspector shall require the operator to conduct adequate number of demonstrations prior to granting such approval. 4.3 RECORDING OF CERTIFICATION ACTIONS All approval and acceptance actions shall be adequately documented. The established procedures of DGCA shall be followed The Inspector(s) assigned for vetting of the application shall use the check list provided as Checklist -5 to communicate deficiencies and traceability to the observations. Issue 2 32

35 Required Technical Safety Evaluations Section Each deficiency shall be communicated to the applicant. Additional pages may be used to communicate all findings in each review Repeat reviews will be endorsed with a new number in the ascending order starting from In case an applicant fails to adequately rectify an observation within three reviews, the entire application is liable to be rejected summarily. 4.4 COORDINATION OF OPERATIONS AND AIRWORTHINESS EVALUATIONS Note (reference ICAO Annex 6, Attachment E, Paragraph 2.4) Some of the references to approval or acceptance in Annex 6, Part I, will require an operations evaluation and an airworthiness evaluation. Low minima approvals for the conduct of Category II and III ILS approaches, for example, require coordinated prior evaluation by operations and airworthiness specialists. Flight operations specialists should evaluate the operational procedures, training and qualifications. Airworthiness specialists should evaluate the aircraft, equipment reliability and maintenance procedures. These evaluations may be accomplished separately, but should be coordinated to ensure that all aspects necessary for safety have been addressed before any approval is issued For approvals and acceptance where Operations and Airworthiness evaluations are required such acceptance or approvals shall be issued only in coordination with Inspectors of Operations and Airworthiness section using the mutually agreed office procedures. Examples of such approvals/ acceptance include (but are not limited to): - (a) Post Holders (b) MEL (c) Special Operations such as LVO, EDTO, RVSM, PBN etc (d) Flight Simulation Training Devices 4.5 APPROVAL ACTIONS Note (reference ICAO Annex 6, Attachment E, Paragraph 3) Approvals Issue 2 33

36 Required Technical Safety Evaluations Section 4 The term approval implies a more formal action on the part of the State with respect to a certification matter than does the term acceptance. Some States require the Director of the Civil Aviation Authority (DGCA) or a designated lowerlevel DGCA official to issue a formal written instrument for every approval action taken. Other States allow a variety of documents to be issued as evidence of an approval. The approval document issued and the matter addressed by the approval will depend on the delegated authority of the official. In such States, authority to sign routine approvals, such as operator minimum equipment lists for specific aircraft, Is delegated to technical inspectors. More complex or significant approvals are normally issued by higher-level officials Approvals granted by Inspectors of DGCA shall be in conformity to the limits of authority delegated to them by Director General of Civil Aviation, India Provisions that require an approval. The following provisions require approval by Director General of Civil Aviation, India : - (a) Configuration deviation list (CDL) Approval from State of design will be accepted. Operators should comply with any requirements issued by DGCA and/or State of Design /Manufacture. Amendments to the CDL approved by country of manufacture will be incorporated. (b) Master minimum equipment list (MMEL); Approval from State of design will be accepted. Operators should comply with any requirements issued by DGCA and/or State of Design. Amendments to the MMEL approved by country of manufacture will be incorporated. (c) The method for establishing minimum flight altitudes (CAR Section 8 Series O Part II or CAR Section 8 Series O Part IV(as applicable); and CAR Section 9 Series C Part I); (d) The method of determining aerodrome operating minima (CAR Section 8 Issue 2 34

37 Required Technical Safety Evaluations Section 4 Series O Part II or CAR Section 8 Series O Part IV(as applicable); (e) Additional requirements for single pilot operations under the instrument flight rules (IFR) at night (CAR Section 8 Series O Part II or CAR Section 8 Series O Part IV(as applicable); Flight time, flight duty periods and rest periods (CAR Section 7 Series J Part I or Part II or Part III (as applicable); (f) Specific extended range operations (CAR Section 8 Series O Part II and CAR Section 8 Series S Part I) (g) Additional requirements for operations of single engine turbine- powered aircraft at night and/ or in instrument meteorological conditions (IMC) (CAR Section 8 Series O Part II or CAR Section 8 Series O Part IV(as applicable); (h) Aircraft-specific minimum equipment list (MEL) (CAR Section 8 Series O Part II or CAR Section 8 Series O Part IV(as applicable); (i) Performance-based navigation operations (CAR Section 8 Series O Part II and CAR Section 8 Series S Part IV) (j) NAT HLA operations (CAR Section 8 Series O Part II and CAR Section 8 Series S Part III) (k) RVSM operations (CAR Section 8 Series O Part ii and CAR Section 8 Series S Part II) (l) Procedures for electronic navigation data management (CAR Section 8 Series O Part II) (m) Aircraft-specific maintenance program (CAR Section 8 Series O Part II or CAR Section 8 Series O Part IV(as applicable); (n) Approved maintenance organization (CAR Section 8 Series O Part II or CAR Section 8 Series O Part IV(as applicable); (o) Maintenance quality assurance methodology (CAR Section 8 Series O Part II or CAR Section 8 Series O Part IV(as applicable); (p) Flight crew training programs (CAR Section 8 Series O Part II and applicable Part of CAR Section 8 Series F;..(as applicable for weight category) or CAR Section 8 Series H Part II (as applicable); (q) Training in the transport of dangerous goods (CAR Section 8 Series O Part Issue 2 35