Airport ENGINEERING Services Department Passenger Handling Services

Transcription

1 Request For Proposal For A/c Security, Cleaning & B+ Lounge at Manchester Guidelines for tender submission PIA intends to hire the services of well reputed A/c Security Company, A/c Cleaning Company & B+ Lounge provider for its flights at Manchester UK. Guidelines for the submission of proposals are given below: According to Public Procurement Regulatory Authority Rules, there will be no negotiations on rates; therefore all interested parties are requested to provide their best possible competitive bids. All proposals should be drawn on IATA SGHA 2008 format. Besides the proposal, following information should also be submitted: List of current clientele at MAN, along with the type of aircraft & handling provided to them. Letter of recommendations from 02 existing clients at MAN. Authorization from MAN airport authority to operate. Financial information of the company on a set format. Acceptance of our service level standards & flight schedule. Employees trainings record and schedule for recurrent trainings. Certification details for security companies Important: Tender will be opened on Single Stage Single envelope basis. All bidders must submit one sealed envelope containing the proposal on specified tender opening date / time. Proposal will be opened on tender opening date. PIA will be at liberty to extend the opening date, revise the requirement or annul the whole tender proceedings at any stage prior to opening of Bids; no change will be done after the bids are opened. Closing date time which is the last date for submission of tender is 1100 hrs LT(1500 hrs PST), July 15 th 2015 at the office of Manager Manchester Address: Manager, PIA, Suit-1, Level 2, 40 Fountain Street, Manchester. M2 2BE Bids will be opened on the same day at 1130 hrs LT (1530 hrs PST) in presence of all participating agents who wish to attend. Pakistan International Airlines reserves the right to reject any tender in part or full after assigning a reason, however PIA will not be required to justify the grounds of rejection. Interested parties who can provide these services should submit tenders directly with PIA, no subagents will be entertained. An Integrity Pact in this regard (appended below at the end of this tender document) has to be signed. No tender will be entertained after expiry of foresaid date & time. PIA will not be responsible for postal delays or any other reason.

2 Aircraft Security Services Agents deployment for security services: No. of No. of Total Manhours For Terminator Flights Agents hrs Supervisor (check-in) Agent on the ramp Agents at a/c door Agent for baggage interception Agent for queue combing/hand baggage control Total 5 15 No. of No. of Total Manhours For Transit Flights Agents hrs Supervisor (Crew tags/escort baggage) Agent on the ramp Agents at a/c door Agents at transfer shed Agents at baggage hall Agents at documents check at gate Agent to escort catering Agents at secondary search Agent at cargo escort Total Note: The number of manpower required shown above is indicative and the actual quantity may vary. BID Evaluation Criteria: Mandatory Requirements Security Company Y = In / N = Out Authorization from airport authority to operate from MAN airport. Y/N Provision of Basic Security Services as per IATA SGHA Y/N Other Requirements Comments Weight Score Clientele More than or equal to 5 airlines, atleast 2 Five star airline 5 More than or equal to 5 airlines, atleast 1 Five star airline 3 2 to 5 airlines 1 Training & Certification Certified company 5 Not certified 0 Company Profile & Experience Highly established, well experienced (More than 05 years) 5 Recently established with experience less than 02 years 3 Financial Position Sound 5 Not so sound 2 Proposed Rates 20% less rates compared to other /existing agent 20 10% less rates compared to other/existing agent 15 5% less rates compared to other/existing agent 10 Same rates as other/existing agent 5 Acceptance of SLA Acceptance 10 Rejection 0 Total Score Minimum Passing Marks 30 50

3 Conformance To Specifications Airport ENGINEERING Services Department Service Level Agreement for Security Services: Service Description: To provide security services to Pakistan International Airlines as agreed under SGHA Whereby the security company agrees to provide for the arrival and subsequent departure at agreed timings by the airline for a single ground handling consisting of the services mentioned above at Manchester Airport: Compliance: The security company will be in compliant with all Governmental legislation and local regulatory authorities Staff All staff will be in security company s uniforms, will be of the highest grooming standards and will adhere to full uniform standards. Business Class Lounge Specifications/Bid Evaluation Criteria Yes No Use and occupancy of the premises from the time that check-in for their flight opens until its departure Internet Access Light meals Mandatory/Complimentary Services A range of non-alcoholic beverages. Tea and Coffee. A choice of snacks and fresh fruits. A range of Magazines and Newspapers. Taxes 10 Marks Rates include Taxes Suitability Of Location Hygiene Standards of the hotel Marks Obtained 20 Marks 20 Marks 20 Near boarding gates Far from boarding gate but at the 10 terminal where PIA operates 2 Environmental hygiene 4 Floors and floor coverings 10 Seating 4 Personal hygiene of staff Total Marks 50 Minimum Passing Marks 35 Marks Obtained

4 Aircraft Cleaning Services Required Services from SGHA 2008: a,b,c,d,e,f; a,b,c,d,e,f,g,h,i,j; ; a,b; ; a; ; a; a; ; b. Note: Separate rates required for both secure clean and standard clean Service Level Standards (Cleaning Services) a) All flights to be met STA +10 by pre board team with immediate access to business class cabin b) Transit Flight Minimum of 10 staff c) Terminating Flight Minimum of 12 staff d) Ground Time 2 hours = Clean time 40-45mins(Depending on a/c type) e) All clean times to begin when last passenger has disembarked. The aircraft will be checked for appearance and cleanliness. When the work has been completed to the required standard, the Cabin Manager will sign the appropriate form. One copy of the security search certificate to be left with the CM for flight. One copy of the security search certificate to be left with the air bridge door security for PIA ground staff to collect. One copy of the security search certificate to be retained by cleaning team. The supplier will report to PIA if the standards of service have not been met. The report will detail the reasons for the failure in standards of service and the action consequently taken. At all times the delivery of service standards should not compromise any safety procedures, and all services supplied by the supplier will comply with PIA operating instructions. The supplier is to maintain the highest practical standard of aircraft appearance/cleanliness in accordance with the agreed cleaning specification. 4. Delays Cleaning company should perform within the agreed ground time. If there would be any delay (delay code 35) caused by cleaning company a 10% reduction in the cleaning service charge will apply. 5. Cleaning Operatives Cleaning company undertakes that an appropriate number of operatives will be planned and allocated to every aircraft clean. Cleaning company shall provide its staff with sufficient company uniform in a standard colour set with company logo appropriate for the tasks that their staffs is expected to undertake. All staff engaged by cleaning company to provide the services shall be of a caliber and quality capable of safely and effectively performing the duties assigned to them. All staff shall be suitably trained and shall be appropriately certified to carry out all duties assigned to them. Proof of training and certification shall be made available at any time upon request. Cleaning company shall maintain staff training records including copies of all certificates and review these periodically (minimum every 6 months). Cleaning company staff at all times shall be courteous to all staff, visitors and other persons with whom their duties bring them into contact. Cleaning company staff shall be medically fit for the work that they are required to undertake. Cleaning company staff shall not be on duty if under the influence of alcohol or drugs or other debilitating substances. 6. Account Management Monthly account management meetings to take place with all key staff. Meetings to take place on the first Wednesday of every month. A weekly service report to be completed. A review of cleaning company performance will take place one calendar month before the completion of contract year. 7. Audit Tools The cleaning supplier s team leader/supervisor will obtain sign off from the crew prior to disembarkation. Weekly audits forms will be completed by the Cleaning Company Every clean must reach an agreed minimum standard subject to ground time Action Transit Terminator Flight Deck Remove rubbish and vacuum

5 Passenger Cabin Remove all refuse from the cabin area Remove large pieces of debris from the cabin floor Remove all waste from seat backs & hat racks Empty all ashtrays & replace for use BRUSH all seats & cross seat belts Damp wipe & clean all lap trays Spray cabin with Air Freshener Vacuum cabin floor Rearrange all window blinds to open position Check overheads for dirty finger marks & remove leaving no smears Replace headrest covers & pillow slips Business Class Cabin Remove all linen dressing and replace Remove & replace all blankets Galley Remove all gash Empty all static waste bins & Compactors and re-line Damp wipe & clean all work surfaces, sinks & stowage area, entrance doors & fronts of galley bin doors. Ovens to be cleaned inside & out on request Sweep & damp mop galley floor including the trolley stowage area Toilets Empty all refuse containers Empty ashtrays Wipe clean toilet shroud, toilet seat Damp wipe & clean sink & plastic surrounds, leaving no smears Clean mirror & bright work surfaces, wipe dry leaving no smears Sweep & damp mop toilet floor, ensuring gulley is thoroughly cleaned Stock toilets Spray toilet thoroughly with air freshener Clean nappy table Water Service Position & remove Top up water system as required Toilets Service Position & remove Discharge toilet, fresh & re-chemicalise in accordance with laid down procedures SECURITY CHECKLIST Cabin USA BOUND All other Overhead lockers Cupboard/Storage compartments, Dog boxes(including crew stowage) Seat Pockets (removing magazines and searching between) Areas under seats, between the seats and between the seat and the wall x - lifting the seat base Areas under seats, between the seats and between the seat and the wall applying pressure to base & back x 100% of lifejackets x 10% of lifejackets x Floor Toilets All compartments Bin chute

6 Bin and recess Check seals if applicable Galley All compartments Static Bin Recesses Trolley Stowage Curtains Flight Schedule available on our website If Privately Held Financial Information Legal Entity Name Address (City/State) Parent Company (if applicable) Financial Information Parent Headquarters Address (City/State) Type of Business (S Corp., C Corp., Partnership, Sole Proprietor) Attach financial statements (income statements, balance sheets and cash flow statements) for the last 3 fiscal years and the most recent quarter if available. Indicate level of independent CPA/CA involvement in the preparation of these statements: (Note: Include written opinions/statements of the CPA/CA). Name of Auditors & Years on the Engagement. Has the company been given an opinion OTHER THAN an Unqualified Audit Opinion OR switched auditors in the last 5 years? If yes, explain. Is the company rated by Dun & Bradstreet or Yahoo! Finance or any other such company? Date of last financial statement sent to the above company. Debt Is the company in violation of any debt/loan covenants? Bank Representation Please provide a representation letter from the primary banking/lending institution the company deals with. Include duration of the relationship.

7 INTEGRITY PACT Declaration of Fees, Commissions and Brokerage Etc. Payable By The Handling Company the Seller / Supplier / Contractor hereby declares its intention not to obtain the procurement of any Contract, right, interest, privilege or other obligation or benefit from PIA or any administrative sub-division or agency thereof or any other entity owned or controlled by it (PIA) through any corrupt business practice. Without limiting the generality of the forgoing the Seller / Supplier / Contractor represents and warrants that it has fully declared the brokerage, commission, fees etc., paid or payable to anyone and not given or agreed to give and shall not give or agree to give to anyone within or outside Pakistan either directly or indirectly through any natural or juridical person, including its affiliate, agent, associate, broker, consultant, director, promoter, shareholder sponsor or subsidiary, any commission, gratification, bribe, finder s fee or kickback whether described as consultation fee or otherwise, with the object of obtaining or including the procurement of a contract, right, interest, privilege or other obligation or benefit in whatsoever form from PIA, except that which has been expressly declared pursuant hereto. The Seller / Supplier / Contractor certifies that it has made and will make full disclosure of all agreements an arrangements with all persons in respect of or related to the transaction with PIA and has not taken any action or will not take any action to circumvent the above declaration, representation or warranty. The Seller / Supplier / Contractor accepts full responsibility and strict liability for making any false declaration, not making full disclosure, misrepresenting facts or taking any action likely to defeat the purpose of this declaration, representation and warranty. It agrees that any contract, right, interest, privilege or other obligation or benefit obtained or procured as aforesaid shall without prejudice to any other right and remedies available to PIA under any law, contract or other instrument, be void-able at the option of PIA. Notwithstanding any rights and remedies exercised by PIA in this regard, the Seller / Supplier / Contractor agrees to indemnify PIA for any loss or damage incurred by it on account of its corrupt business practices and further pay compensation to PIA in any amount equivalent to ten time the sum of any commission, gratification, brief, finder s fee or kickback given by the Seller / Supplier / Contractor as aforesaid for the purpose of obtaining or inducing the procurement of any contract, right, interest, privilege or other obligation or benefit in whatsoever from PIA.