SWISS Advance Seat Reservation 1/5

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1 SWISS Advance Seat Reservation 1/5 SWISS booking Guideline f Travel Agents: Update on ASR in Europe due to new European fare structure IMPORTANT: It is mandaty to be familiar with the previous ASR Guideline, the changes due to the new concept in Europe will be made and referenced to this guideline. Introduction Effective 22JUN15, SWISS will adapt the ASR product in Europe due to the new European fare structure. You will find the changes in the below chapter which includes new booking processes that must be followed. In the fare guideline you have been infmed of the ancillary services which are included in the new European fares. Also ASR is affected and depending on the purchased fare, the service is included excluded. SWISS has decided that all passengers buying a LIGHT fare product must pay f their ASR, hence HON/SEN members, their companions and accompanied passengers booked on same separate PNRs are no longer entitled to a free ASR. Additionally passengers buying a CLASSIC and FLEX Fare are entitled to free ASR f certain categies and HON/SEN members and their beneficaries may continue to book ASR free of charge in all categies. In der to reflect these different ASR benefits accdingly, there is a need to change the booking as well as the fulfilment process. The guideline focuses on the ASR handling whenever a passenger has bought a new European fare product. F GDS procedures and entries please refer to your GDS helpdesk. Glossary: ASR EMD FBA FOC GDS HON MAM OAL RBD SEN TA 1A 1G 1S Advance seat reservation Electronic Miscellaneous Document Free Baggage Allowance Free of Charge Global Distribution System HON Circle Member Miles and Me Other Airline Reservation Booking Designat Senat Member Travel Agent Amadeus Galileo Sabre

2 Subject: ASR changes due to new European fare structure 2/5 1 Highlights of changes LIGHT FARES: F all passengers purchasing a LIGHT fare in Europe the ASR is chargeable HON/SEN members and their companions, who purchase a LIGHT fare in Europe will no longer be entitled to a ASR free of charge The Miles and Me number needs to be removed from the booking befe inserting a seat. Then the MMnumber can be reinserted. Exception: F 1G agents LX needs to be contacted to remove the MM-number as this is not done automatically when removing the number from their system. If they (HON/SEN) purchase a combined fare which includes LIGHT fare with a CLASSIC/FLEX fare, f the CLASSIC fare all ASR seat categies are non chargeable but f the LIGHT fare ASR must be charged CLASSIC FARES: F all passengers purchasing a CLASSIC fare the Standard/Chargeable ( C ) seat categy is included and this means it is non-chargeable. The seat is always subject to availability and is not guaranteed. Preferred (J) and Extra legroom seat (E) remains chargeable. F HON/SEN members and their companions, who purchase a CLASSIC fare in Europe, all ASR seat categies are non chargeable If they (HON/SEN) purchase a combined fare which includes LIGHT fare which includes LIGHT fare with a CLASSIC/FLEX fare, f the CLASSIC fare all ASR seat categies are non chargeable but f the LIGHT fare ASR must be charged FLEX FARES: F All passengers purchasing a FLEX fare the Standard/Chargeable ( C ) and Preferred (J) seat categy is included and this means it is non-chargeable. The seat is always subject to availability and is not guaranteed. Extra legroom seat (E) remains chargeable F HON/SEN members and their companions, who purchase a FLEX fare in Europe, all ASR seat categies are non chargeable If they (HON/SEN) purchase a combined fare which includes LIGHT with a CLASSIC/FLEX fare, f the CLASSIC fare all ASR seat categies are non chargeable but f the LIGHT fare ASR must be charged 1.1 Facility Seating All passengers requiring a facility will be entitled to non chargeable seating regardless of the purchased fare. NEW If such passengers are travelling with 1 me passengers, then only 1 accompanied passenger is entitled to a non chargeable ASR. 1.2 Definition of accompanying passengers An accompanying passenger is defined as a person who travels with a HON/SEN member passenger with a facility. They may be booked on the same flight/ compartment and in additional must be booked in the same fare. F bookings made in separate PNRs, it is mandaty to insert an OSI TCP in the PNR. 1.3 Codeshare bookings Reminder: ASR will still not be offered to passengers booked on our partner flight numbers operated by LX. 1.4 Handling of tickets issued befe 22JUN15 A passenger holding a ticket and would like to book an ASR on/after 22JUN15 on a European segment, pays the old ASR charges. ZRHLX/KSKBD/WECL / SWISS Agency Suppt 2 27JUL15

3 Subject: ASR changes due to new European fare structure 3/5 2 ASR Pricing f European sects The ASR flat rate is charged per flight segment. No O & D pricing. NEW : Below prices are applicable to all European sects, also if part of an Intercontinental journey. No reduction f children any other passenger type Infants cannot purchase a seat, if holding an infant ticket. The applicable child adult fare must be paid Fare Fare Standard / Chargeable C Preferred J Extra Legroom E LIGHT CLASSIC CHF12 / EUR10 / USD15 / CAD15 / CZK280 / DKK75 /DZD1060 / GBP8 / HUF3100 / MAD110 / NOK90 / PLN42 / SEK95 Non chargeable CHF25 / EUR17 / USD30 / CAD30 CZK460 / DKK130 /DZD1900 / GBP12 / HUF5100 / MAD190 / NOK150 / PLN70 / SEK160 CHF29 / EUR25 / USD35 / CAD35 CZK690 / DKK190 /DZD2660 / GBP18 / HUF7500 / MAD270 / NOK220 / PLN100 / SEK235 FLEX Non chargeable Non chargeable Booking Processes f CLS and FLX fares in GDS 1A/1G/1S 1A: In 1A an EMD issuance is inhibited f free seats, no matter if the seat is booked in one step only after the ticket is issued. A fictitious EMD is issued in the LX PSS where applicable. 1A will show the crect price f a free seat (0CHF), since the system is pricing accding to the new fare base codes. 1G: There are two different processes: 1) *recommended* First issue the ticket and request the ASR only afterwards. The system thus recognizes whether the seat is free of charge and in this case agent receives a KK-message and EMD-issuance is not necessary. 2) If a free seat is booked befe a ticket-issuance agent will see the message payment required but can igne it. Once the ticket is issued, a fictitious EMD will be issued automatically in the LX PSS but the agent doesn t receive any confirmation message. Agent needs to know that no EMD-issuance is necessary. 1G will show the crect price f a free seat (0CHF), since the system is pricing accding to the new fare base codes, but the agent should still know, that no EMD issuance is necessary f free seats. 1S: There are two different processes: 1) *recommended* First issue the ticket and request the ASR only afterwards. The system thus recognizes whether the seat is free of charge and in this case agent receives a KK-message and EMD-issuance is not necessary. 1) If a free seat is booked befe a ticket-issuance agent will see the message Payment required but can igne it. Once the ticket is issued, a fictitious EMD will be issued automatically in the LX PSS but the agent doesn t receive any confirmation message. Agent needs to know that no EMD-issuance is necessary. 1S will still show the default price f a standard/preferred seat, since the system cannot price accding to the new fare basis codes yet. So the agent should know, which seat is f free in the CLS and FLX tariff, and has to refrain from issuing an EMD f a free seat. ZRHLX/KSKBD/WECL / SWISS Agency Suppt 3 27JUL15

4 Subject: ASR changes due to new European fare structure 4/5 2.1 Exceptions Below table illustrates the exceptional handling f ASR. HON/SEN + Companion FACILITY SEATING TO Fares LIGHT Fare : all seats are chargeable CLASSIC & FLEX : all seat categies are non-chargeable BLND, CBBG, DEAF, EXST, PETC, WCHR, WCHS, WCHC, F all fares ( LIGHT, CLASSIC, FLEX) the facility seats are non-chargeable. NEW F One accompanying passenger : ASR is non chargeable. NOTE :accompanied passenger must be booked on same flight/ same compartment & fare The ASR logic of the CLASSIC fare Bundle is applicable. 2.2 Voluntary reseating with existing Voluntary changes are permitted onto LX operated flights and no change fee applies. In cases where the ticket cannot be changed e.g. LIGHT fare bundle it is not possible to keep the f future travel. The is not interlinable and EMD-Interline is not yet defined. If passengers can change to LHG/OAL as per the fare rules, then the has to be refunded; Passenger must contact LHG/OAL and will need to pay f the additional excess baggage. Type of Change What happens with the EMD? Procedure Same prepaid seat categy Lower prepaid seat categy Higher seat categy From LX onto LHG / OAL flights Re-use of - FOC Re-use of - FOC Re-use of against fee difference No further use of possible re-associate re-associate re-associate ZRHLX/KSKBD/WECL / SWISS Agency Suppt 4 27JUL15

5 Subject: ASR changes due to new European fare structure 5/5 2.3 Voluntary refund of existing REFUNDABLE W/I 24 hours after payment After voluntary rebooking onto LHG / OAL After upgrade with fare difference to a higher compartment which entitles the passenger to the higher baggage allowance After milage Upgrade to a higher compartment which entitles the passenger to the higher baggage allowance NON REFUNDABLE After a SWISS BARGAIN upgrade After a last minute upgrade After a commercial upgrade 2.4 Involuntary scenarios CASE TIME CHANGE EQMT CHANGE A/C CHANGE A/C VERSION CHANGE FLT NBR CHANGE AIRPORT CHANGE CANCELLATION remains associated - no action required must be re-linked / re-associated to new flight after E*TKT is revalidated/reissued Travel Agents may contact the SWISS Service Centers f Assistance must be reissued and relinked Travel Agents may contact the SWISS Service Centers f Assistance If no alternative found can be refunded ZRHLX/KSKBD/WECL / SWISS Agency Suppt 5 27JUL15

Advance Seat Reservation (ASR) SWISS Booking Guideline

Advance Seat Reservation (ASR) 1. INTRODUCTION... 2 2. GENERAL CONDITIONS... 2 3. ASR PRICING & EXEMPTIONS... 2 4. SEAT CATEGORIES... 3 5. BOOKING CONDITIONS... 4 6. FORM OF PAYMENT... 5 7. SEAT MAP...