LUXURY ESCORTED TOURS OF CANADA

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1 The Ultimate Touring Experience LUXURY ESCORTED TOURS OF CANADA AND ALASKAN CRUISE BOOK BY 15 TH FEBRUARY 2011 FOR INCREDIBLE OFFERS BOOK EARLY & SAVE UP TO 748 PER COUPLE FREE VERANDAH CABIN IN ALASKA FREE HELICOPTER FLIGHT UPGRADED HOTEL ROOMS NEW TOUR for 2011 See inside for details

2 TRAVEL WITH the experts fully-inclusive touring Scenic Tours is a family-owned travel company and is the leading operator of luxury escorted holidays to Canada and Alaska. Our reputation is impeccable and for more than 20 years we ve been delivering outstanding holiday experiences to travellers who expect the best of everything. At Scenic Tours we strive to create a holiday experience like no other - taking you to the very best of Canada in the ultimate style. Our blend of fully-inclusive, flexible and luxurious escorted holidays has been developed over many years, so you can be confident that when you travel with Scenic Tours, everything has been meticulously planned to the finest detail. Our UK team of highly experienced professionals has travelled extensively and offer a vast depth of expert knowledge. And once you arrive in Canada, our hand-picked, local expert Tour Directors will bring your holiday to life with their knowledge and passion. Scenic Tours is a fully bonded and licensed tour operator and the holidays in this brochure are ATOL protected by the Civil Aviation Authority (CAA). Our ATOL number is At Scenic Tours, we offer a fully-inclusive touring programme - there are no hidden extras. All your travel, hotels, a large selection of meals, porterage, tipping and all excursions are included in the price of your holiday. Our special relationship with Canada s premier hotel group, Fairmont Hotels and Resorts, means we are able to accommodate our guests in some of the most luxurious and iconic properties on the planet. On top of this, our five star rail and cruise partners ensure you will enjoy the Rockies and Alaska in the ultimate style. And we don t stop there flexibility comes as standard when you travel with Scenic Tours, at no extra cost. Our unique Scenic FreeChoice programme gives you the opportunity to tailor your holiday to suit your tastes with a choice of included excursions and dining options in many of the places we visit. Quite simply, we include the things other companies leave out. With other escorted tour operators you will just be transported from A to B, staying in mediocre hotels and paying extra for all your meals and optional excursions. Scenic Tours prides itself on its fully-inclusive touring, which means you have very little to pay once you leave the UK. 2

3 EARLY BOOKING OFFER 21 Day Grand Canadian Rockies & Alaska FREE Verandah Cabin upgrade & Helicopter flight... See pages Day Spectacular Rockies & Alaskan Cruise FREE room upgrade & Verandah Cabin upgrade... See pages Must book by 15 th February 2011 NEW FOR 2011 contents We are continuously looking for ways to improve our touring programme, and this year is no different. We have added a brand new tour - the 21 day Grand Canadian Rockies & Alaska tour - which is exclusive to our UK customers and showcases the very best Canada & Alaska have to offer. The tour includes all of Canada and Alaska s wonderful sights, from the majestic Rockies to Alaska s awe-inspiring glaciers, a blend of iconic Fairmont properties and top quality accommodation throughout, and magnificent journeys onboard The Canadian train and Holland America s luxury Alaskan cruise liner, ms Zuiderdam. With an attractive price and a limited number of departures during our inaugural season, this new tour is sure to sell out fast. So, we recommend you book early to secure your place and to see for yourself what makes travelling with Scenic Tours the Ultimate Touring Experience. The Scenic Difference Fully Inclusive Touring - No Hidden Extras Luxury Hotels and First Class Dining Your Luxurious Alaskan Cruise Extraordinary Rail Journeys Flexible Touring with Scenic FreeChoice Fly with Canada s National Carrier Luxury Escorted Tours New for 2011, Grand Canadian Rockies & Alaska 21 Day Escorted Tour Ultra Luxury, Spectacular Rockies & Alaskan Cruise 22 Day Escorted Tour Additional Information Scenic FreeChoice Options Chris Townson Managing Director, Scenic Tours UK 3

4 THE SCENIC DIFFERENCE 8 reasons to travel with scenic tours 1. fully inclusive touring We include the things others leave out - all travel, accommodation, a large selection of meals, porterage, tipping and all excursions are included. 2. THE ROCKIES BY RAIL Enjoy one of the most spectacular rail journeys in the world in the fabulous carriages of either VIA Rail s The Canadian or the Rocky Mountaineer. Book by 15th February 2011 for FREE upgrade to Verandah Cabin. See tour itinerary pages for details 3. cruise ALASKA IN STYLE Explore pristine wilderness from the comfort of your luxury Alaskan cruise ship PLUS incredible early booking offers on Verandah Cabins. 4. Luxury accommodation All our hotels have been chosen for their convenient location, level of comfort, and excellent facilities and service. 4

5 Take The Ultimate Touring Experience with Scenic Tours. Unlike other companies, we include so much more in the price of your holiday. From all your travel to quality accommodation, excursions and the majority of meals - even your tipping is included. What s more, we offer the flexibility to choose excursions and dining options to suit your tastes in many of the places we visit - all at no extra cost. That s the Scenic difference. 5. ICONIC HOTELS Travel on the 22 day Spectacular Rockies and Alaskan Cruise and stay in the full range of Fairmont Hotels - including Château Lake Louise and the Fairmont Empress, Victoria. 6. first class dining Most meals are included during your holiday, with a full buffet breakfast each day & flexible dining options in selected locations (flexible dining options vary from tour to tour). 7. flexible touring Our Scenic FreeChoice programme provides you with a selection of incredible included excursions, so you can tailor your holiday to suit you. 8. be guided by the experts We are the specialists - from your dedicated expert team in the UK to our knowledgeable and friendly Tour Directors and Coach Captains, who are the very best in the business. To book please call

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7 FULLY INCLUSIVE TOURING - NO HIDDEN EXTRAS we include THE THINGS other operators leave out At Scenic Tours we pride ourselves on our fully-inclusive touring. Unlike other operators, all of the excursions and a large selection of meals on your chosen itinerary are included when you travel with Scenic Tours. With other companies you will just be transported from A to B and sold optional tours for an extra cost. With Scenic Tours, it s part of our fully-inclusive touring, so there is very little extra to pay once you leave the UK. We will meet you at the airport and transfer you to the hotel on the first day of your holiday, and at the end of your tour, you will be taken to the airport for your departure flight. With Scenic Tours there s no need to carry your bags or worry about carrying additional money, as not only is a full porterage service included, but also all your tipping and gratuities are taken care of, both during your tour of Canada and onboard your luxury Alaska cruise. unforgettable and exclusive experiences We have a range of Scenic Exclusives, which are extra special inclusions that are not included with other companies in the UK. For example we include a fascinating lecture by a world leader on Black Bear research and an exclusive early morning nature walk through pristine rainforest. Other amazing inclusions range from spectacular rail journeys through the majestic Rockies to a tour of the incredible floral displays of Butchart Gardens. flexible touring at no extra cost On top of everything else that is included in the price of your holiday, we offer you the opportunity to tailor your touring experience to suit your needs - from an amazing choice of included excursions to flexible dining, where you can choose where you want to eat - there s no supplement to pay. For more information on our Scenic FreeChoice inclusions and dining, please see pages Opposite page: Top: Capilano Suspension Bridge, British Columbia. Left: Whale watching, Victoria. Right: Ice Explorer, Columbia Icefield, Jasper. 7

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9 LUXUry HOTELS and first class dining FAIRMONT - iconic hotels in amazing locations Accommodation on all our tours is always in high quality, centrally located hotels. What s more, the unique ten year relationship Scenic Tours has with the exclusive Fairmont Hotels group means customers taking one of our Canadian tours have access to some of the finest accommodation in the country, if not the world. Fairmont Hotels are known throughout the world for their iconic buildings, stunning locations and impeccable service. In many locations, the hotels themselves are a major highlight of the holiday. LEVEL OF LUXURY - you decide There s no doubting the impressive credentials of all the Fairmont Hotels. The Fairmont Château Lake Louise, for example, is listed as a World Heritage site and the Fairmont Empress Hotel in Victoria is the most iconic building on Vancouver Island, holding a stately presence overlooking Victoria Harbour. Naturally, accommodation of such impeccable quality comes at a price. This is why we have two similar touring itineraries of Canada & Alaska to cater for the different budgets of our customers. For those wanting the full range of ultra luxurious Fairmont Hotels throughout their holiday, the 22 day Spectacular Rockies & Alaskan Cruise may be the holiday for you. However, if you would like to combine iconic Fairmont properties with high quality (but less expensive!) accommodation, then the NEW 21 day Grand Canadian Rockies & Alaska tour is the one for you. FIRST CLAss dining Dining is a wonderful part of any holiday, and our holidays feature numerous gourmet delights and dining experiences. Scenic Tours include a large selection of meals during your holiday and we pride ourselves on the variety and quality you will enjoy. You ll start every day with a full buffet breakfast which features several hot selections, and many lunches and dinners are also included. In certain destinations we feature Scenic FreeChoice Dining at fabulous restaurants within the Fairmont Hotels, which gives you the opportunity to choose a dining experience to suit your tastes. Please refer to individual tour itineraries for full details as Scenic FreeChoice Dining options vary from tour to tour. Opposite page: Top: Fairmont Banff Springs Hotel, Alberta. Left: Delta Sun Peaks Resort, British Columbia. Right: Fairmont Château Lake Louise, Alberta. 9

10 10 Book by 15th February 2011 for your FREE upgrade to a Verandah Cabin. See tour itinerary pages for details

11 YOUR LUXurious alaskan cruise EXPERIENCE THE ALASKAN WILDERNESS Alaska is more immense, more compelling and less accessible than most people can even begin to imagine. With Scenic Tours you can experience its distant reaches and touch its very soul on an amazing luxury cruise with one of the most experienced cruise lines in the region. HOLLAND AMERICA Holland America provide 5-star luxury with outstanding amenities, an array of wonderful entertainment and superb dining with a choice of restaurants and flexible dining times. Having a passenger to staff ratio of almost two-to-one ensures impeccable service that is friendly and welcoming. Travelling with Scenic Tours means that, unlike with other tour operators, all on board gratuities have been included, your Tour Director will accompany you throughout the cruise and you will enjoy exclusive welcome and farewell receptions. BOOK EARLY FOR A VERANDAH STATEROOM If you book early, Scenic Tours will upgrade your stateroom to one of Holland America s Verandah Staterooms (subject to availability). What better place than your own private balcony to view, photograph or film this incredible wonderland. Your ports of call include Alaska s beautiful capital Juneau, the historic gold rush town of Skagway and the quaint fishing town of Ketchikan as well as Glacier National Park. EXPERT COMMENTARY ON BOARD On board there are expert rangers and naturalists to share their unique insights into this spectacular wilderness with its ice-age glaciers. The awesome glaciers appear like frozen cathedrals before calving explosively into the blue-green waters. Elsewhere there are immense forests, picturesque villages and abundant wildlife including whales, sea lions, otters, brown bears, bald eagles, and flocks of sea birds. Opposite page: Top: Your luxurious Alaskan Cruise. Left: Verandah Stateroom onboard Holland America s ms Zuiderdam. Right: Wild bear Salmon fishing. 11

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13 EXTRAORDINARY RAIL JOURNEYS AMAZING ADVENTURES AND BREATHTAKING SCENERY Canada boasts several of the most spectacular rail journeys in the world. Whether you re travelling through the picturesque expanses of Western Canada or the dramatic Rocky Mountains, you ll experience them in style with Scenic Tours. REDISCOVER THE ROMANCE OF RAIL ONBOARD VIA RAIL s THE CANADIAN On the NEW 21 day Grand Canadian Rockies & Alaska tour, Scenic Tours guests will have the opportunity to rediscover the romance of rail. Travel from Jasper to Vancouver in Sleeper Touring Class aboard The Canadian. Here you will enjoy an exclusive reception in the Panoramic Dome Car. Relax and enjoy a glass of wine and commentary as you view the amazing Rocky Mountains in the new glass domed carriage. THE ROCKY MOUNTAINEER Named by National Geographic as one of the world s greatest trips the Rocky Mountaineer is a true highlight of the 22 day Spectacular Rockies & Alaskan Cruise holiday. This is an unforgettable journey through the stunning landscapes of British Columbia and the extraordinary spectacle of the Canadian Rockies. THE LUXURY OF GOLDLEAF CLASS Aboard the Rocky Mountaineer, Scenic Tours guests will enjoy an upgrade to the luxury GoldLeaf Service (subject to availability), valued at around 1,120 per couple. In the custom-built, bi-level carriages you will marvel at unparalleled views from the glass domed upper level, while first class dining on the lower level will impress even the most discerning traveller. Opposite page: Top: VIA Rail Dome Car. Left: Rocky Mountaineer rail journey. Right: VIA Rail Sleeper cabin. 13

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15 FLEXIBLE TOURING WITH SCENIC FREECHOICe WHATEVER YOU CHOOSE, IT S ALL INCLUDED We appreciate that choice and flexibility are essential if you want to enjoy the Ultimate Touring Experience. At Scenic Tours, we aim to give you the maximum amount of flexibility, with nothing more to pay. When you arrive in your chosen destination, you have the opportunity to choose excursions and dining to suit you, with our Scenic FreeChoice programme. It s all part of our fully-inclusive touring, and there s no extra cost to you. SCENIC FREECHOICE - A UNIQUE CONCEPT Our exclusive Scenic FreeChoice concept offers you the freedom to personalise your touring experiences to suit your individual taste. We understand that the interests of one guest may be different from another, which is why we give you the opportunity to tailor your holiday to match your preferences. Simply select the excursion or dining option you would like to do and we will take care of the rest. What s more, you don t have to decide everything at once, with the majority of Scenic FreeChoice inclusions decided on tour. And once again, all Scenic FreeChoice inclusions are included in the price of your holiday. For full details on all your Scenic FreeChoice inclusions, please see pages EXPERIENCES TO SUIT YOUR TASTES Scenic FreeChoice offers a range of different paced excursions, from a relaxed whale watching cruise on Vancouver Island to an exhilarating white water rafting experience on the glacier-fed Athabasca River. In the Scenic FreeChoice section found on pages 34-35, each inclusion is marked as relaxed, moderate or active, to help you decide if an excursion is suitable for you. What s more, if you have a particular interest or hobby, the wide range of excursions available to you means you can create a touring itinerary to suit your own interests. So whether you like scenery, horticulture, wildlife, rambling or sports, there s something to suit everyone. Please refer to individual tour itineraries for full details as Scenic FreeChoice excursions and dining options vary from tour to tour. Opposite page: Top: Whale watching, Victoria. Left: Maligne Lake Cruise, Jasper. Right: Dog Sled Adventure, Whistler (available on the 22 day tour). 15

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17 fly with canada s national carrier AWARD-WINNING TRAVEL A good flight gets your holiday off on the right foot. That s why, when you travel with Scenic Tours, you travel with one of the world s leading scheduled airlines. Air Canada is our chosen partner airline for all our holidays to Canada. Their aircraft offer generous ergonomically designed seats with typical pitches of 32 inches. With on-demand video at every seat you can choose from over 300 hundred hours of in-flight entertainment and a selection of complimentary meals and beverages throughout your flight. FLY FROM YOUR LOCAL AIRPORT Air Canada run flights from London Heathrow. However, if Heathrow is not the most convenient airport for you, then we can arrange connecting flights from Aberdeen, Edinburgh, Glasgow or Manchester at a supplement of only 95 per person. Please call us for full details. UPGRADE YOUR FLIGHT Although flying in Economy Class is much more comfortable and pleasant than it used to be, it s often worth considering upgrading your flight to Business Class, particularly when you re flying long haul. Scenic Tours works closely with Air Canada to bring our guests special rates if they choose to upgrade their flights. Price supplements for travelling in Business Class start from 2,095 per person, however prices will vary depending on availability at the time of booking. BUSINESS CLASS Although Business Class facilities vary between individual aircraft, one thing you can be sure of is a higher level of comfort and service throughout. At the airport, there will be a dedicated check-in area and you will have the chance to relax in a Business Class lounge before you board your flight. Air Canada s Business Class cabins are winning awards for their cutting edge design and are reaching new heights in comfort, space and service. Onboard you will receive outstanding cuisine, fine wines and a higher level of service. Seats in the Business Class cabins typically recline to fully flat beds. Opposite page: Top: Air Canada flight. Left: Business Class reclining seat. Right: Economy Class cabin. 17

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19 NEW TOUR for 2011 GRAND CANADIAN ROCKIES & ALASKA 21 DAY ESCORTED TOUR Canada is one of the world s most picturesque countries, with an abundance of wildlife and spectacular scenery. From a rail journey through the majestic Rockies to the vibrant city of Vancouver, this country s breathtaking landscapes and fascinating wildlife will live in your memory forever. And to complete your holiday, you will experience North America s last great wilderness with a seven night cruise along Alaska s magnificent coastline. 19

20 GRAND CANADIAN ROCKIES & ALASKA 21 DAY ESCORTED TOUR Glacier Bay Skagway Juneau ALASKA 7 ms Zuiderdam Ketchikan BRITISH COLUMBIA Hat Creek Ranch SUN WHISTLER PEAKS 1 1 ALBERTA Jasper National Park 2 JASPER VANCOUVER VICTORIA THE CANADIAN RAIL JOURNEY 1 LAKE LOUISE 2 BANFF KEY Number of nights Flight DAY 1 Fairmont Empress Hotel, Victoria Day 1 DEPART THE UK - ARRIVE VICTORIA Fly from London Heathrow with Air Canada via Toronto. Regional UK departure airports available from 95 return per person. Upon arrival you will be met and transferred to your hotel. Two night stay at the Fairmont Empress. Day 2 Victoria - Butchart Gardens This morning wander at your leisure through the beautiful floral displays of Butchart Gardens. SCENIC FREECHOICE Today is a Scenic FreeChoice afternoon where you can choose from the following inclusions: Whale watching from either a comfortable covered boat or by high speed inflatable Zodiac boat Enjoy the gentle pace of a horse-drawn carriage sightseeing tour through the streets of Victoria Tonight enjoy a Welcome to Canada dinner. Full details on Scenic FreeChoice inclusions are shown on page 34. Meals: Breakfast, Dinner Day 3 Victoria - Vancouver This morning board the ferry for a scenic journey to the mainland and Vancouver. On arrival enjoy a city tour including the waterfront, Gastown, Stanley Park and Granville Island. Stay two nights at the Renaissance Harbourside in Harbour View rooms. Meals: Breakfast, Dinner Day 4 Vancouver Be the first to see the sunlight warm the dewed foliage and timbers of the forest with a guided nature walk through the rainforest. The park and Capilano Suspension Bridge open early, exclusively for Scenic Tours guests. The afternoon is yours to explore this cosmopolitan city at your leisure. Perhaps meander through the fashionable shopping district surrounding Robson Street and watch the sun set over English Bay. Meals: Breakfast Day 5 Vancouver - Whistler Continue to the alpine resort of Whistler with time to explore the village s cobbled pathways and plazas. Step into the world of the Black Bear with an exclusive presentation from Michael Allen, a world leader in Black Bear research. Stay overnight at the Hilton Whistler Spa & Resort. Meals: Breakfast, Dinner Day 6 Hat Creek Ranch - Sun Peaks Today, visit Hat Creek Ranch to learn about the local culture as members of the Shuswap Nation share their facinating history and culture. We continue to Sun Peaks. After dinner in the hotel, we enjoy one of the highlights of the tour - an exclusive historic insight into the fur trading industry and life as a pioneer in the region. Stay overnight at Delta Sun Peaks Resort. Meals: Breakfast, Dinner 20

21 GRAND CANADIAN ROCKIES & ALASKA 21 DAY ESCORTED TOUR DAY 10 Columbia Icefield Day 7 Sun Peaks - Banff We cross the provincial border and journey into the heart of the Rockies to Banff where you will enjoy a brief sightseeing tour upon arrival. Stay two nights at The Royal Canadian Lodge (or similar). Meals: Breakfast, Dinner Day 8 Banff SCENIC FREECHOICE Today is a Scenic FreeChoice day where you can choose from the following inclusions: Ascend Banff Gondola to the top of Sulphur Mountain for stunning views Take a relaxing oar powered Bow River raft trip Traditional afternoon tea while enjoying breathtaking views from your Castle in the Rockies Guided nature walk with an expert naturalist This afternoon is yours to explore the alpine township of Banff, located inside Banff National Park. Full details on Scenic FreeChoice inclusions are shown on page 34. Meals: Breakfast EARLY BOOKING OFFER Book by 15th February 2011 for a FREE helicopter ride over Banff National Park. See page 24 for full details. Day 9 Emerald Lake - Lake Louise Marvel at nature s craftwork as we visit Emerald Lake and Natural Bridge. Enjoy a nature walk along the shoreline of beautiful Lake Louise, admiring its stunning backdrop and Victoria Glacier. Stay overnight at the beautiful Fairmont Château Lake Louise. SCENIC FREECHOICE Tonight is a Scenic Free Choice Dining evening where you choose your meal from the following inclusions: Enjoy the finest cuts of Alberta beef and bison at the Tom Wilson Steakhouse A relaxed pub style meal at the ambient Glacier Saloon Dinner at Fairview Dining Room with spectacular views of the Rocky Mountain peaks Savour traditional Swiss Alpine cuisine at the Walliser Stübe Full details on Scenic FreeChoice Dining inclusions are shown on page 35. Meals: Breakfast, Dinner Day 10 Icefields Parkway - Glacier Ice Explorer - Jasper Travel north along the incredible Icefields Parkway, acclaimed as one of the most spectacular journeys in the world. Stop at the Columbia Icefield, where you ll take the Ice Explorer onto the mighty Athabasca Glacier, a 6km long and 1km wide expanse of ice. Stay two nights at the Sawridge Inn. Meals: Breakfast, Dinner To book please call

22 GRAND CANADIAN ROCKIES & ALASKA 21 DAY ESCORTED TOUR DAY 12 VIA Rail s The Canadian Day 11 Jasper SCENIC FREECHOICE Today is a Scenic FreeChoice day where you can choose from the following inclusions: Jasper Tramway ascending 2500m to the peak of Jasper Tour on a Harley Davidson sidecar through Jasper National Park A Maligne Lake cruise around Spirit Island learning the history, wildlife and glaciology Raft down the Athabasca River with an experienced guide Take a Maligne Canyon nature walk discovering the intricate formation and wildlife of this canyon A guided canoe tour on Pyramid Lake Experience a Maligne Canyon and Lakes tour Enjoy an afternoon at leisure, perhaps strolling through Jasper s quaint township. Full details on Scenic FreeChoice inclusions are shown on pages Meals: Breakfast Day 12 Overnight onboard The Canadian A morning at leisure until your transfer this afternoon to board the The Canadian train bound for Vancouver. Enjoy an interpretive reception in the Panoramic Dome Car, which is exclusive to Scenic Tours. Enjoy panoramic views of the impressive Canadian Rocky Mountains including Mount Robson. This evening, retire to the comfort of your private room in Sleeper Touring Class. Relax as the gentle rocking of the train lulls you to sleep and discover the pleasure of train travel by moonlight. Stay overnight onboard The Canadian. Meals: Breakfast, Dinner EARLY BOOKING OFFER Book by 15th February 2011 for a FREE Verandah Cabin upgrade on your Alaska Cruise. See page 24 for full details. Day 13 Vancouver Alaskan Cruise Breakfast is served this morning onboard your train before arrival into Vancouver. Transfer to Vancouver s Pier, Canada Place, and board your luxurious cruise ship for a seven night Alaskan Voyage. Check into your Stateroom on Holland America s ms Zuiderdam and settle in for an unforgettable cruise. Meals: Breakfast, Dinner Day 14 Scenic Cruising Sit back, relax and enjoy the ambience as you cruise north. Alaska s dramatic coastline reveals North America s last great wilderness. Keep a look out for wildlife such as orcas, humpback whales and bald eagles as you sail. Tonight, like every other night on board your magnificent ship, enjoy a dinner of mouth watering delights. Evenings on board your cruise ship glitter with choices - catch a musical production starring performers from Broadway productions in the show lounge or visit one of the many lounges featuring live music. 22

23 GRAND CANADIAN ROCKIES & ALASKA 21 DAY ESCORTED TOUR DAY 13 Holland America s ms Zuiderdam Alaskan cruise DAY 18 Ketchikan For a quiet night perhaps catch the feature movie at the theatre or in the privacy of your own cabin. Meals: Breakfast, Lunch, Dinner Day 15 Juneau, Alaska s Capital Surrounded by the Gastineau Channel, the Mendenhall Glacier and the Juneau Icefields, Alaska s capital is famed for its scenery and isolation. Juneau is accessible only by air or sea so the best way to arrive is by luxury cruise. Why not explore the lush Tongass National Forest; journey on Mount Robert s Tramway; learn the city s Gold Rush story; drop into the Red Dog Saloon; or visit the fascinating Alaska State Museum (shore excursions are at own expense)? Meals: Breakfast, Lunch, Dinner Day 16 Skagway Cruise into Skagway, the gateway to the Klondike and a featured setting of Jack London s book, Call of the Wild. Enjoy plenty of free time to go ashore and stroll along the weathered boardwalks admiring the shop front facades, reminiscent of the gold rush era. The Klondike Gold Rush National Historical Park boasts restored buildings inviting you to take a stroll back in time. Meals: Breakfast, Lunch, Dinner Day 17 Glacier Bay Early this morning, enter the iceberg strewn waters of Glacier Bay National Park. Marvel at the glacial ice wall carved by nature in this UNESCO World Heritage Site. This breathtaking scenery will be brought to life by a National Park Service Ranger as they help you spot wildlife and interpret the glacier activity and surrounding environment. Glacier Bay has more actively calving tidewater glaciers than anywhere else in the world. Meals: Breakfast, Lunch, Dinner Day 18 Ketchikan Arrive into picturesque Ketchikan, salmon capital of the world. Perhaps stroll along the elevated boardwalk; take a self guided tour of the town; cast a line at the fishing camp; or experience a bear adventure by float plane (shore excursions are at own expense). Meals: Breakfast, Lunch, Dinner Day 19 Scenic Cruising Relish in the bow to stern luxury of your cruise ship as you journey south through spectacular waterways. Meals: Breakfast, Lunch, Dinner Day 20 Vancouver Disembark this morning and transfer to Vancouver Airport with your Scenic Tours Representative, to board your homebound flight. Meals: Breakfast Day 21 ARRIVE UK Welcome home! To book please call

24 EARLY BOOKING OFFER Book your 21 Day Grand Canadian Rockies & Alaska Tour by 15th February 2011 to qualify for your FREE upgrade to a Verandah Cabin on your Holland America Alaskan Cruise PLUS FREE scenic helicopter flight over the Rockies WORTH UP TO 678 PER COUPLE 24 BOOK BY 15 th February 2011

25 GRAND CANADIAN ROCKIES & ALASKA 21 DAY ESCORTED TOUR WHAT S INCLUDED FLights with canada s national carrier Return economy flights with Air Canada from London Heathrow. Regional UK flights from Aberdeen, Glasgow, Edinburgh and Manchester for only 95 per person Business class upgrade prices are available on request THE CANADIAN rail journey An overnight journey through the Rocky Mountains in Sleeper Touring Class and including the Panoramic Dome Car ALASKA CRUISE Seven night Alaskan cruise onboard Holland America s ms Zuiderdam Scenic freechoice inclusions Victoria - choice of 2 Scenic FreeChoice inclusions Banff - choice of 4 Scenic FreeChoice inclusions Jasper - choice of 7 Scenic FreeChoice inclusions Scenic DINING 40 superb meals including; 19 breakfasts, 6 lunches, 15 dinners (excluding in-flight meals) 2011 DEPARTURE DATES AND PRICES 22 August 21 Day Tour & Cruise 5, Day Tour Only 4, August 21 Day Tour & Cruise 5, Day Tour Only 4,195 Prices are per person based on two people sharing a twin or double room. Single supplement 1,395. Deposit is 1,250 per person if travelling in economy class and 3,750 for business class. Terms & Conditions: New bookings made between 01 January - 15 February 2011 will receive a upgrade and FREE helicopter flight over the Rockies. These offers are subject to availability at the time of booking. For full terms and conditions please visit co.uk and follow the link at the bottom of the page. SCENIC FREECHOICE DINING Lake Louise - choose from Tom Wilson Steakhouse, the ambient Glacier Saloon, the Fairview Dining Room or traditional Swiss fare at the Walliser Stübe so much more included with scenic tours Our tours are fully inclusive, with no hidden extras. In addition to the above, we also include: Services of an experienced Scenic Tour Director First class air-conditioned coaches with experienced coach captains All accommodation as detailed in the itinerary (or of a similar standard) Airport / hotel transfers in Canada All excursions, tours and entrance fees as detailed in the itinerary All pre-payable airport taxes, security charges and UK Air Passenger Duty (APD) All porterage (one piece of luggage per person) All tipping & gratuities in Canada and onboard your Alaskan Cruise HOW TO BOOK To book your 21 Day Grand Canadian Rockies & Alaska tour simply call our friendly and knowledgeable team on: Don t forget to book by 15th February 2011 for your FREE upgrade to a Verandah Cabin on your Alaska Cruise and a FREE helicopter flight worth up to 678 per couple Opposite page: Top: Jasper National Park. Left: Canadian black bear. Right: VIA Rail train journey 25

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27 SPECTACULAR ROCKIES & ALASKAN CRUISE 22 DAY ESCORTED TOUR Staying in the full range of iconic Fairmont Hotels, the 22 day Spectacular Rockies and Alaskan Cruise is the most luxurious tour of Canada available in the UK. This holiday offers first class accommodation throughout, a choice of incredible included excursions such as float plane flights and helicopter rides, flexible included dining options in four locations, the superior GoldLeaf service on the Rocky Mountaineer (subject to availability) and a 5-star Alaskan cruise with Holland America. 27

28 SPECTACULAR ROCKIES & ALASKAN CRUISE 22 DAY ESCORTED TOUR Glacier Bay Skagway Juneau ALASKA 7 ms Zuiderdam Ketchikan BRITISH COLUMBIA Hat Creek Ranch SUN WHISTLER PEAKS 2 1 ALBERTA Jasper National Park 2 JASPER VANCOUVER VICTORIA 2 2 Rocky Mountaineer Rail Journey 1 KAMLOOPS 1 LAKE LOUISE 2 BANFF KEY Number of nights Flight DAY 2 Canadian Maple tree, Butchart Gardens Day 1 DEPART UK - Victoria Fly from London Heathrow with Air Canada. Regional UK departure airports available from 95 return per person. Tonight, get to know your Tour Director and travelling companions over a Welcome to Canada dinner. Two night stay at the exclusive Fairmont Empress Hotel, located on Victoria s Inner Harbour. Meals: Highlight Dinner Day 2 Victoria - Butchart Gardens Wander at your leisure through 22 hectares of the beautifully manicured Butchart Gardens. SCENIC FREECHOICE Today is a Scenic FreeChoice day where you can choose from the following inclusions: Whale watching cruise from either a comfortable covered boat or by high speed Zodiac inflatable boat Scenic floatplane flight with views over Vancouver Island A gentle horse-drawn carriage tour Historic Craigdarroch Castle and afternoon tea in The Fairmont Empress tea lobby A historic walking tour through Victoria followed by the British Columbia Museum at your leisure Fishing for British Columbia s wild salmon Full details on Scenic FreeChoice inclusions are shown on page 34. Meals: Breakfast Day 3 Howe Sound - Whistler Travel to Whistler via Nanaimo, Howe Sound and Shannon Falls. We stay at the Fairmont Château Whistler. This evening step into the world of the Black Bear with an exclusive presentation by a world leader in Black Bear research. SCENIC FREECHOICE Tonight is a Scenic FreeChoice Dining evening where you can choose from the following inclusions: The Wine Room at the Wildflower The Wildflower at the Château Relaxed and casual dining at the Clubhouse Dine at the Keg - a great village centre steakhouse Full details on Scenic FreeChoice dining are shown on page 35. Meals: Breakfast, Dinner Day 4 Whistler SCENIC FREECHOICE OPTIONAL EXTRA Optional one hour floatplane flight to Whistler from Victoria. Leave the crowds behind and soar over the Georgia Strait (additional expense). Please call for details. Today is a Scenic FreeChoice day where you can choose from the following inclusions: Dog sled adventure behind lovable Alaskan racing dogs Helicopter flight over majestic glaciers and rugged peaks Peak to peak gondola from Whistler to Blackcomb 28

29 SPECTACULAR ROCKIES & ALASKAN CRUISE 22 DAY ESCORTED TOUR DAY 7 Maligne Lake A mountain adventure tour to the surrounding areas 2010 Olympic tour including bobsled and ski jumps Nature walk and Squamish Lil wat Cultural Centre Rainbow Heritage Canoe tour on Alta Lake Afternoon at leisure. Full details on Scenic FreeChoice inclusions are shown on page 35. Meals: Breakfast Day 5 Hat Creek Ranch - Sun Peaks Visit Hat Creek Ranch to learn about the local culture and history of the Shuswap Nation. Continue to Sun Peaks and stay overnight at Delta Sun Peaks Resort or (similar). After dinner enjoy an exclusive presentation into the fur trading industry and life as a pioneer. Meals: Breakfast, Dinner Day 6 Sun Peaks - Jasper Travel through British Columbia s Cariboo Region, before arriving at Fairmont Jasper Park Lodge where we stay for two nights. Keep an eye out for Canadian wildlife such as bear, moose and caribou often seen grazing by the roadside. SCENIC FREECHOICE Tonight is a Scenic FreeChoice Dining evening where you can choose from the following inclusions: Enjoy views overlooking Lake Beauvert at Cavell s Creative dining at Moose s Nook Northern Grill Experience warm hospitality at the Emerald Lounge Full details on Scenic FreeChoice dining are shown on page 35. Meals: Breakfast, Dinner Day 7 Jasper SCENIC FREECHOICE Today is a Scenic FreeChoice day where you can choose from the following inclusions: Jasper Tramway ascending 2500m to the peak of Jasper Tour the area in a Harley Davidson sidecar Maligne Lake cruise including Spirit Island Guided rafting down the Athabasca River Maligne Canyon nature walk Canoeing on Pyramid Lake with an experienced guide Maligne Canyon and Lakes tour Full details on Scenic FreeChoice inclusions are shown on page Meals: Breakfast Day 8 Icefields Parkway - Lake Louise Travel south, along the incredible Icefields Parkway, and stop at the Columbia Icefield, where you ll take the Ice Explorer onto mighty Athabasca Glacier, Continue to Lake Louise and stay overnight at fabulous Fairmont Château Lake Louise. SCENIC FREECHOICE Tonight is a Scenic FreeChoice Dining evening where you can choose from the following inclusions: Enjoy the finest cuts of beef at the Tom Wilson Steakhouse A relaxed pub style meal at the ambient Glacier Saloon To book please call

30 SPECTACULAR ROCKIES & ALASKAN CRUISE 22 DAY ESCORTED TOUR Book by 15th February 2011 for your FREE upgrade to a Verandah Cabin. See page 32 for details DAY 9 The Fairmont Banff Springs Hotel DAY 15 Whale on Alaskan coastline Dinner at Fairview Dining Room with spectacular views Savour traditional Swiss Alpine cuisine at the Walliser Stübe Full details on Scenic FreeChoice dining are shown on page 35. Meals: Breakfast, Dinner Day 9 Emerald Lake - Banff Witness nature s craftwork at Emerald Lake and Natural Bridge before continuing to Banff, where you will travel 698m on the Banff Gondola to the top of Sulphur Mountain. Stay for two nights at the iconic Fairmont Banff Springs Hotel. SCENIC FREECHOICE Tonight is a Scenic FreeChoice Dining evening where you can choose from the following inclusions: Enjoy fresh and seasonal cuisine at Bow Valley Grill German and Swiss dishes at Waldhaus Restaurant Castello Ristorante - the Italian Courtyard in the Castle A taste of Japan at Samurai Sushi Bar and Restaurant Full details on Scenic FreeChoice dining are shown on page 35. Meals: Breakfast, Dinner Day 10 Banff SCENIC FREECHOICE Today is a Scenic FreeChoice day where you can choose from the following inclusions: Heli flight over Spray Valley & the spine of the Goat Range Lake Minnewanka cruise Relaxing oar powered Bow River raft trip Traditional afternoon tea while enjoying breathtaking views Golf at the Banff Springs Championship Golf Course Guided nature walk with an expert naturalist Banff heritage tour discovering the area s history & wildlife Full details on Scenic FreeChoice inclusions are shown on page 34. Meals: Breakfast Day 11 The Rocky Mountaineer - Kamloops Enjoy a two day rail experience on The Most Spectacular Train Trip in the World. Relax in your GoldLeaf carriage (subject to availability) and experience incredible views from the dome car. View glaciers and spectacular mountains before arriving into Kamloops, where we stay overnight (hotel assigned by Rocky Mountaineer). Meals: Breakfast, Lunch Day 12 The Rocky Mountaineer - Vancouver Continue to Vancouver following the Thompson and Fraser River Valleys. Stay for two nights at the exclusive Fairmont Hotel, Vancouver. Meals: Breakfast, Lunch Day 13 Vancouver A morning guided nature walk through the rainforest, with Capilano Suspension Bridge opening early exclusively for Scenic Tours guests. Later enjoy a sightseeing tour of Vancouver s highlights including the historical hub of Gastown and Stanley Park. Meals: Breakfast, Dinner 30

31 SPECTACULAR ROCKIES & ALASKAN CRUISE 22 DAY ESCORTED TOUR DAY 12 The Rocky Mountaineer Day 14 Vancouver Alaskan Cruise This morning transfer to your luxurious cruise ship for a seven night Alaskan Voyage. Check into your stateroom on Holland America s ms Zuiderdam and settle in for an unforgettable cruise. Meals: Breakfast, Dinner Day 15 Scenic CruisinG Sit back, relax and enjoy Alaska s dramatic coastline as we journey north. Keep a look out for wildlife such as orcas, humpback whales and bald eagles as you sail by. Tonight, enjoy a dinner of mouth watering delights. Meals: Breakfast, Lunch, Dinner Day 16 Juneau, Alaska s Capital Surrounded by Gastineau Channel, Mendenhall Glacier and Juneau Icefields, Alaska s capital is famed for its scenery and isolation. Why not explore the lush Tongass National Forest; journey on Mount Robert s Tramway; learn the city s Gold Rush story; drop into the Red Dog Saloon; or visit the fascinating Alaska State Museum (shore excursions are at own expense)? Meals: Breakfast, Lunch, Dinner Day 17 Skagway Cruise into Skagway, the gateway to the Klondike. Enjoy plenty of free time ashore to stroll along the weathered boardwalks, reminiscent of the gold rush era. Meals: Breakfast, Lunch, Dinner To book please call Day 18 Glacier Bay Early this morning, enter the iceberg strewn waters of Glacier Bay National Park. This breathtaking scenery will be brought to life by a National Park Service Ranger as they help you spot wildlife and interpret glacial activity. Glacier Bay has more actively calving tidewater glaciers than anywhere else in the world. Meals: Breakfast, Lunch, Dinner Day 19 Ketchikan Arrive into Ketchikan, salmon capital of the world. Perhaps stroll along the elevated boardwalk; take a self guided tour of the town; cast a line at the fishing camp; or experience a bear adventure by float plane (shore excursions are at own expense). Meals: Breakfast, Lunch, Dinner Day 20 Scenic Cruising Relish in the bow to stern luxury of your cruise ship as you cruise south. Meals: Breakfast, Lunch, Dinner Day 21 Vancouver Disembark early this morning and transfer to Vancouver Airport with your Scenic Tours Representative, to board your homebound flight. Meals: Breakfast Day 22 Arrive HomE Welcome home! 31

32 EARLY BOOKING OFFER Book your 22 Day Spectacular Canadian Rockies & Alaskan Cruise by 15th February 2011 to qualify for your FREE upgrade to a Verandah Cabin on your Holland America Alaskan Cruise PLUS FREE Fairmont View Room upgrade in Banff and Lake Louise WORTH UP TO 748 PER COUPLE 32 BOOK BY 15 th February 2011

33 SPECTACULAR ROCKIES & ALASKAN CRUISE 22 DAY ESCORTED TOUR WHAT S INCLUDED FLights with canada s national carrier Return economy flights with Air Canada from London Heathrow. Regional UK flights from Aberdeen, Glasgow, Edinburgh and Manchester for only 95 per person Business class upgrade prices are available on request ROCKY MOUNTAINEER rail journey Travel in GoldLeaf Class on the world-famous Rocky Mountaineer (subject to availability). ALASKA CRUISE Seven night Alaskan cruise onboard Holland America s ms Zuiderdam. Scenic freechoice inclusions Victoria - choice of 6 Scenic FreeChoice inclusions Whistler - choice of 7 Scenic FreeChoice inclusions Jasper - choice of 7 Scenic FreeChoice inclusions Banff - choice of 7 Scenic FreeChoice inclusions Scenic DINING 42 superb meals including; 20 breakfasts, 8 lunches, 14 dinners (excluding in-flight meals) 2011 DEPARTURE DATES AND PRICES 01, 15 May 22 May 05 June 19 June 6,495 6,895 6,995 7, July 07 August 14, 21 August 28 August 7,495 7,495 7,495 7,495 Prices are per person based on two people sharing a twin or double room. Single supplement on request. Deposit is 1,250 per person if travelling in economy class and 3,750 for business class. Alternative dates may be available with a slightly different touring route. Please call for details. SCENIC FREECHOICE DINING Whistler, Jasper, Lake Louise, Banff. so much more included with scenic tours Our tours are fully inclusive, with no hidden extras. In addition to the many things highlighted above, we also include: Services of an experienced Scenic Tour Director in Canada and Alaska First class air-conditioned coaches with experienced coach captains All accommodation as detailed in the itinerary (or of a similar standard) All airport/hotel transfers in Canada All excursions, tours and entrance fees as detailed in the itinerary All pre-payable airport taxes, security charges and UK Air Passenger Duty (APD) All porterage (one piece of luggage per person) All tipping and gratuities in Canada and onboard your luxury Alaskan cruise HOW TO BOOK To book your 22 Day Spectacular Rockies and Alaskan Cruise simply call our friendly and knowledgeable team on: Don t forget to book by 15th February 2011 for your FREE upgrade to a Verandah Cabin on your Alaskan Cruise and a FREE View Room upgrade worth up to 748 per couple Terms & Conditions: New bookings made between 01 January - 15 February 2011 will receive a free View Room upgrade and free Verandah Cabin upgrade. These offers are subject to availability at the time of booking. For full terms and conditions please visit and follow the link at the bottom of the page. Opposite page: Top: Fairmont Empress Hotel, Victoria. Left: Rocky Mountaineer, GoldLeaf Class. Right: Scenic helicopter flight, Banff. 33

34 SCENIC FREECHOICE SCENIC FREECHOICe ACTIVITIES Our exclusive Scenic FreeChoice concept offers you the freedom to personalise your touring experiences to suit your individual taste. Available on 22 Day Spectacular Rockies & Alaska Cruise Available on 21 Day Grand Canadian Rockies & Alaska Subject to minimum numbers and/or seasonal operations VICTORIA Whale WATCHING Whale watching is an experience you will never forget, choose from either a high speed zodiac or a relaxing boat cruise. Moderate pace Scenic FLOAT PLANE FLIGHT Take a flight for a bird s eye view of the city and a literal overview of all Vancouver Island has to offer. Moderate pace LAKE Minnewanka Enjoy a 1.5 hour interpretive cruise on Lake Minnewanka and the surrounding area. Relaxed pace BOW river float trip Join your oar powered raft for a relaxing cruise along Bow River. Observe the superb scenery & local wildlife. Relaxed pace TEA AT THE CASTLE Enjoy breathtaking views of the Bow Valley with a traditional afternoon tea at the Banff Springs Hotel. Relaxed Pace golf - banff springs resort Enjoy nine holes of golf on this spectacular championship golf course. Active pace Horse & carriage ride Enjoy the gentle pace of a horse drawn carriage sightseeing tour through the streets of Victoria. Moderate Pace Guided Nature walk Journey beyond the highway with an expert naturalist as they introduce you to the landscape of the Rockies. Moderate pace Craigdarroch castle and afternoon tea Visit this historic castle before enjoying afternoon tea at the Empress Hotel. Relaxed pace Banff heritage tour Discover the history and geology of Banff s past - explore the Whyte Museum, Banff Park Museum and the Cave and Basin. Relaxed pace BANFF Historic walking tour and BRITISH COLUMBIA Museum Take a leisurely walk through Victoria before exploring the Royal British Columbia Museum. Relaxed pace Salmon fishing Join this fishing adventure and try your hand at catching British Columbia s famous wild salmon. Moderate pace JASPER jasper tramway Ascend 2500m to the peak of Jasper! At the peak enjoy a guided walk. Relaxed pace Harley DAVIDSON Sidecar Tour Hit the open road of Jasper National Park on a chauffeured motorcycle sidecar tour. Moderate pace Heli sightseeing Escape on a 12 minute helicopter ride over Spray Valley and the spine of the Goat Range. Moderate pace Maligne Lake Cruise Enjoy a 90 min interpretive cruise to Spirit Island on Maligne Lake. Learn about the local history, wildlife and glaciology. Relaxed pace BANFF GONDOLA Travel 698m on the Banff Gondola to the top of Sulphur Mountain. Relaxed pace Athabasca River Rafting Join an experienced guide and raft down the Athabasca River. Active pace 34

35 WHISTLER Maligne Canyon Walk Discover the intricate formation and wildlife of Maligne Canyon on a three hour guided nature walk. Active pace Canoe on Pyramid Lake Canoe on Pyramid Lake with an experienced guide in a Voyageur Canoe. Moderate pace Maligne Canyon & Lakes Explore the top of Maligne Canyon and enjoy a scenic drive to the lakes area, including Pyramid and Patricia Lakes. Relaxed pace Dog Sled Adventure Step into a traditional dog sled behind the lovable Alaskan racing dogs and enjoy a unique back country experience. Active pace Whistler Heli Flightseeing Soar above Whistler on a 12 minute helicopter flight for awe inspiring views of this mountain region. Moderate pace Peak 2 Peak Gondola Travel by gondola or chairlift on Blackcomb and Whistler Mountains, transferring between the two on the Peak 2 Peak gondola. Relaxed pace Mountain Adventure Tour Enjoy a four wheel drive adventure in the surrounding areas of Whistler. Active pace 2010 Olympic Venue Sightseeing Tour Take an interpretive tour of the Olympic sites including the luge, ski jumps and bobsleigh. Relaxed pace Nature And Cultural WALK Interpretive walk with a naturalist. Afterwards at your leisure explore the Cultural Centre. Moderate pace Heritage Canoe Tour Journey with an experienced guide on Alta Lake as you paddle with views of Whistler and Blackcomb mountains. Moderate pace SCENIC FREECHOICe DINING OpTIONS Available on 22 Day Spectacular Rockies and Alaska Cruise Available on 21 Day Grand Canadian Rockies and Alaska BANFF BOW valley grill Enjoy fresh, seasonal cuisine with mountain views. Waldhaus Restaurant German & Swiss dishes alongside the Spray River. Castello ristorante Courtyard in the Castle - authentic Italian dishes. Samurai sushi bar & restaurant A taste of Japan with a range of sushi & sashimi. JASPER Moose s Nook Northern Grill Enjoy a Grand Rocky Mountain Lodge experience. Cavell s Canadian cuisine overlooking Lake Beauvert. Emerald Lounge Light dishes served in a relaxed & informal setting. WHISTLER The Wine Room at the Wildflower A memorable dining experience with a range of wines to choose from. The Wildflower at the Château Be inspired by British Columbia s regional cuisine. The Clubhouse A relaxed dining experience with golf course views. The Keg Steakhouse and bar, in the main village of Whistler. LAKE LOUISE Fairview Dining Room Enjoy world-class cuisine with old-world charm and views of the Rockies. Tom Wilson Steakhouse Famed for its local Alberta beef and bison. Glacier Saloon A relaxed meal with an ambience of the Wild West. Walliser Stübe Savour Swiss Alpine cuisine and fine wines. 35

36 weather & Travel information PASSPORTS & VISAS You must have a valid UK or EU passport with at least 6 months validity from return date into the UK. It is your responsibility to ensure any visas required for countries to be visited on the tour have been obtained prior to the tour departure date. Failure to obtain correct documentation will mean you may be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Passport and visa entry requirements and costs are your sole responsibility. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. HOW TO CONTACT THE PASSPORT SERVICE General passport enquiries should be directed to the Identity and Passport Service on telephone or visit their website: VISA INFORMATION ELECTRONIC TRAVEL AUTHORITY (ETA) - USA The US Government has strict entry regulations which must be adhered to. Please note if you do not have the appropriate personal documentation the US Customs will not allow entry. Please see some guidelines below and for full advice visit the US Embassy website on london.usembassy.gov or phone Effective from 12 January, 2009, the US Department of Homeland Security will require all visitors to a US airport, a cruise ship in US waters, or a coach entering the USA, to receive a formal travel authorisation at least 72 hours prior to their departure. Please ensure you apply via the website esta.cbp.dhs.gov/esta otherwise you will not be able to board a flight, coach or ship into the USA. Current cost of visa 9 (October 2010). Scenic Tours will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel. Scenic Tours cannot apply for these travel authorisations. Please note: A US Travel Authorisation or Visa is required for all clients that are cruising Alaska/Canada, or stopping in the US either for an extended stay, or transiting via a US city for onward travel ie flights transferring in any US city.please go to the aforementioned website for more information. HEALTH & VACCINATIONS Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health on or via its website and most Post Offices. Advice may change and you should check the up to date position with your GP or local health / travel clinic in good time before departure. If you have any pre-existing medical conditions or walking difficulties, you should inform us at the time of booking. WHEELCHAIR PASSENGERS: We regret to inform you that Holland America do not have the facilities to cater for passengers with wheelchairs onboard their Alaskan cruise. Clothing We recommend casual and comfortable clothing. Please bring comfortable walking shoes for sightseeing. Layers of clothing mean it is easier to cope with the often varied weather conditions you might experience and it is always advisable to carry a waterproof. Dinners are informal affairs with smart casual dress being the norm. Currency and credit cards The currency of Canada is the Canadian Dollar. The currency of Alaska is the US Dollar. For small purchases, local currency is advantageous. Many locations accept major credit cards. Cash machines are located at many stops. Baggage allowance You are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 160cm (62 inches) and weight 20kg (42 lbs). Personal and valuable items such as make-up, cameras, medication, money/credit cards etc. should be carried in a travel bag or on your person. You must ensure that luggage meets the weight requirements as overweight or oversize items will not be carried. Smoking Smoking is not permitted inside tourist coaches and such other places prohibited by us from time to time. We will use reasonable endeavours to ensure there are frequent stops on any coach trip which are available for smoking, however we cannot guarantee these facilities will be available Seat Rotation on coaches We offer a fair system of seat rotation, to allow all passengers to experience a variety of views from different parts of the touring coach. Exceptions cannot be made to this policy. Airline seat pitches In economy class on our partner airlines, seat pitches are typically 32 inches. Please note, seat pitches can vary from aircraft to aircraft. PORTERAGE AND TippinG Porterage for one piece of luggage per person is included in the price of your holiday. All tipping and gratuities are included for your tour of Canada and onboard your Alaskan cruise. 36

37 BOOKING CONDITIONS please read carefully before booking IMPORTANT: The following booking conditions together with the general information contained in our tour brochure form the basis of your contract with Scenic Tours (UK) Limited t/as Scenic Tours. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. Except where otherwise stated, these booking conditions only apply to tour arrangements shown in this brochure (including pre and post tour accommodation, activities and other services) which you book with us in the UK and pay for before departure from the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to holiday, booking, contract, package, tour or arrangements mean such tour arrangements unless otherwise stated. Please be aware that your deposit is non-refundable. In these booking conditions: You acknowledge and agree that there are general risks associated with travelling, which are beyond Scenic s control and therefore Scenic cannot be legally responsible for any loss or damage you may incur as a result of these general risks. Force Majeure means means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (actual or threatened) war, terrorism, fire, flood or any other extreme weather conditions, loss of power, epidemics or pandemics, industrial disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, semi-government or other authorities, inability to obtain any necessary licence or consent and any other event or circumstances beyond the control of us or any supplier of any part of your tour. You, your and yourself means each person who makes a booking with us for a tour and/or who is named on the booking (including anyone who is added or substituted at a later stage) and, where appropriate, all such persons. We, us and our means Scenic Tours (UK) Limited t/as Scenic. Bookings 1. All bookings are made pursuant to these terms and conditions. 2. It is a condition of booking that you are fit and able to take care of yourself for the duration of the tour. We welcome passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all assistance required. If you or any member of your party has any medical condition or disability which may affect your tour or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. We reserve the right to refuse to carry any person who we deem cannot fully care for themselves on tour without assistance or whenever we reasonably feel unable to accommodate the needs or restrictions of any particular passenger. We regret that we cannot provide individual assistance to a passenger for walking, dining, getting on and off motorcoaches or other transportation vehicles or other personal needs. Passengers who need such assistance must be accompanied by a qualified companion. You must also notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking. We further reserve the right to cancel your booking and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/ or promptly notified of any development, change or deterioration occurring after booking. On occasions, the decision to cancel can only be made at the time the person concerned joins the tour as it may only be apparent at this stage that their disability or medical condition cannot be accommodated. Any passenger affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will cover it. We may refuse to allow you on the tour or may have to terminate your participation in your tour if your mental or physical condition is such as to render you, in the reasonable opinion of any representative of ours or any carrier or any other person in authority, incapable of caring for yourself or a hazard to yourself or other passengers. We will not be liable for any expenses arising from such persons being precluded from joining or completing the tour for any such reason and no refunds or compensation will be paid. 3. The operation of all tours is conditional on us securing the minimum number of bookings required to operate the tour and to ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, we reserve the right to cancel or change a scheduled tour. Please also see clauses 19 and 20. We will endeavour to make any decision to cancel or suspend a tour no less than 60 days prior to the scheduled departure date of the tour but in any event will notify you no less than 30 days prior to the departure date of the tour. 4. If your booking is not a twin-share booking you must also pay the applicable single supplement rate at the time of booking. At your request, we will endeavour to match you with another single traveller of the same gender. If we are successful and you share with that person for the entirety of the tour, you will be refunded the single supplement you have paid within two weeks of completion of the tour. We accept no responsibility for the suitability of the rooming partner. If a passenger at any time during the tour considers the rooming partner to be unsuitable, we will, using the pre-paid single supplement and subject to availability, attempt to arrange single accommodation for the remainder of the tour. Please note the single twin share option is only available on the 22 day Spectacular Rockies & Alaskan Cruise. 5. If your have any special request (including dietary requirements) you must notify us in writing at the time of booking. Please note special requests cannot be guaranteed. Failure to meet any special request will not be a breach of contract by us. Confirmation that a special request has been noted or passed on to the supplier of any service(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed by us in writing, all special requests are subject to availability. We cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as standard bookings subject to the above provisions on special requests. Payment 6. To secure any booking, you must pay the applicable deposit or full payment if booking 90 days or less before the start of the tour. The deposit is 1,250 per person if travelling in economy flight class, 1,950 per person if travelling in premium economy class or 3,750 per person if travelling in business flight class. The deposit or full payment, as applicable, must be received by us within 7 days of booking to ensure a place on the tour is held. Bookings will be automatically cancelled if the applicable deposit or full payment, as applicable, is not received by us within this 7 day period and we will have no further liability to you. 7. Deposits are non-transferable and non-refundable except as expressly set out in these terms and conditions. 8. The balance of the tour price (after deduction of the applicable deposit) must be received by us no less than 90 days prior to the start of your tour. A fee of 50 per booking is payable for bookings made within 21 days of the start of the tour. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled. 9. For all bookings made through one of our authorised travel agents, all monies you pay to your travel agent in relation to your tour will be held on our behalf until paid to us or refunded to you. Your contract 10. Subject to availability we will confirm your booking verbally (if you have made a telephone booking) or by (if you have made an booking). For all other bookings we will confirm your booking by issuing our confirmation invoice. NB Even if you have received verbal confirmation or confirmation we will also send you a confirmation invoice. This invoice will be sent to the lead name on the booking ( Lead Name ) or your Travel Agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if not notified of any inaccuracy in any document within 14 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. 11. A binding contract between you and us comes into existence when we confirm your booking verbally (for telephone bookings) or when we despatch our confirmation to you (for bookings) or when we despatch our confirmation invoice for all other bookings. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other To book please call

38 BOOKING CONDITIONS matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of court proceedings, your live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). Tour price 12. We reserve the right to increase/decrease our advertised tour prices at any time before your booking is confirmed. We also reserve the right to correct any errors in any tour price. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the tour price has been confirmed at the time of booking, clause 13 below will apply. 13. Once your tour price has been confirmed at the time of booking, then subject to the correction of errors, it will only be increased or decreased in the following circumstances. A surcharge or refund (as applicable) will be payable, subject to the conditions set out below, if transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate your tour price. Price increases or decreases after booking will be passed on by way of a surcharge or refund. Even in the circumstances set out in above, only if the amount of the increase in our costs exceeds 2% of your tour price (excluding insurance premiums and any variation fee) will we levy a surcharge. If any surcharge is greater than 10% of your tour price (excluding insurance premiums and any variation fee), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any variation fee) or alternatively purchase another tour from us see clause 19. You have 14 days from the issue date printed on the surcharge invoice to tell us if you wish to cancel or purchase another tour. Otherwise, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the tour price or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the tour price due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. No surcharge will be levied within 30 days of departure. No refund will be payable if any decrease in our costs occurs during this period either. Tour features 14. The features of the tour are set out in the tour brochure. 15. We make no representations about the features of any tour other than those expressly set out in the tour brochure and these terms and conditions. Brochure validity 16. The tour brochure and these terms and conditions are valid for the departure dates as stated in the tour brochure, or additional departure dates we may introduce, unless otherwise expressly advised by us. Variation or cancellation by us 17. Subject to clauses 19, 20 and 21, we reserve the right to alter or change the accommodation, carriers, vehicles, vessels or any other service(s) which form part of any tour at any time for any reason and cancel or alter the itinerary and/or tour at any time without notice as we consider necessary for any reason whatsoever including road, weather or traffic conditions, non performance of suppliers, industrial action, operational conditions and requirements, water level problems, excessive winds or Force Majeure. Errors in the details of advertised and/or confirmed tours and/or other details occasionally occur and we reserve the right to correct these whenever they occur. 18. In the event of industrial action affecting air, rail, cruise or other tour related transportation we will make every effort to contact the lead name and advise of alternative arrangements (if any). However, if contact is not made, you should phone Most changes made to a confirmed tour are minor. Occasionally, we have to make a significant change to or cancel a confirmed tour and we must reserve the right to do so. A significant change is a change made before departure which, taking account of the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a significant effect on your tour. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, you will be offered the choice of the following options:- (a) (for significant changes) accepting the changed arrangements or (b) purchasing alternative arrangements from us, of a similar standard to those booked if available with us paying a refund if the alternative arrangements are more expensive than those originally booked or (c) cancelling or accepting the cancellation and receiving a full refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. 20. If we have to make a significant change to or cancel a confirmed tour, we will in addition to the options set out in clause 19 pay you reasonable compensation if and as appropriate subject to the following exceptions. Compensation will not be payable and no liability beyond offering the options set out in clause 19 can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your tour has not been reached see clause 3. No compensation will be payable and the options set out in clause 19 will not be available if we have to cancel as a result of your failure to comply with any requirement of these terms and conditions entitling us to cancel (such as paying on time). A change of flight time of less than 12 hours, airline (except as specified in clauses Flights ), type of aircraft (if advised) or destination airport will all be treated as minor changes. 21. Very rarely, we may be forced by Force Majeure to change or terminate your tour after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Amendment or cancellation by you 22. If you wish to make any amendments to your confirmed booking you must notify us in writing as soon as possible. It may not always be possible to make such amendments. Where we can, an amendment fee of 50 per person/per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of tour dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the tour price where, for example, the basis on which the price of the original tour was calculated has changed. 23. You may cancel your booking by notice to us in writing and payment of the applicable cancellation fee as shown below. Cancellation notifications are not effective until received by us in writing (if received by us on a weekend day or public holiday the notification will be treated as having been received by us on the next working day). The following cancellation fees apply to each individual person on cancellation and where shown as a percentage are based on the total cost of the arrangements which are being cancelled excluding any insurance premiums, amendment fee or previously incurred cancellation charges which are all non refundable in the event of your cancellation: CANCELLATION FEES Period before your tour commences Cancellation charge per within which written notification person cancelling of cancellation is received by us: FEE PER PERSON: 91 days and over Loss of Deposit 90 days to 75 days 35% of tour price 74 days to 46 days 50% of tour price 45 days or less 100% of tour price NB Transferring to another date is treated as a cancellation and the cancellation fees above will apply. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your 38

39 BOOKING CONDITIONS insurance policy. Claims must be made directly to the insurance company concerned. Our liability 24. We will ensure that the tour arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these terms and conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of us, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). 25. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or - Force Majeure. 26. We cannot accept responsibility for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which any hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our tour brochure as part of your tour and we have not agreed to arrange them and any excursion or other services you purchase during your tour. Where any such excursion or services are purchased through or with our assistance, please note that we act only as booking agent. Your contract will be with the operator or provider of the excursion or services in question. We have no liability in relation to the same. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. 27. The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the tour arrangements in question had been properly provided. If the particular arrangements which gave rise to the claim or complaint complied with the then applicable local laws and regulations, the services will be treated as having been properly performed or provided. This will be the case even if the arrangements did not comply with the laws and regulations of the UK which would have applied had those arrangements been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable tour participant to refuse to take the tour in question. 28. As set out in these terms and conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is 1000 per person affected unless a lower limitation applies to your claim under this clause or clause 29 below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment fees) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 29 below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour. 29. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if found liable to you on any basis is the most the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention for international travel by sea, the Berne Convention for international travel by rail). Please note: where a carrier or hotelier would not be obliged to make any payment to you under and in accordance with the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the claim in question. Copies of the applicable international conventions and regulations are available from us on request. 30. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses. 31.You must provide ourselves and our insurers with all assistance we may reasonably require. you must also tell us and the supplier concerned about your claim or complaint as set out below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred. Carriers 32. The carriers (including airlines, rail carriers and sea carriers used in association with the tours) are not responsible for statements in the tour brochure or any of its features. 33. The applicable conditions of sale / carriage in use by the carriers will apply to you. These may limit or exclude the carriers liability to you. Copies of these are available on request. Force Majeure 34. Except where otherwise expressly stated in these terms and conditions we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of Force Majeure. Risk and travel insurance 35. You acknowledge and accept that there are inherent risks associated with our tours for example events of Force Majeure, hazards of travelling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of transportation particularly in underdeveloped or to or in more remote locations, forces of nature, political unrest and accident, illness, epidemics or pandemics in regions without means of rapid evacuation or medical facilities; baggage is entirely at your risk during the tour. We cannot accept any liability regarding the provision of medical care or the adequacy of any care that may be rendered. 36. Except as expressly set out in these terms and conditions you agree that we cannot accept any liability for, and you discharge and release us from all claims arising from or in connection with any loss or harm suffered by you arising from any risk referred to in clause 39 or any other risk which you should have reasonably recognised as being inherent to your tour. 37. We strongly advise you to take out adequate and appropriate travel insurance to cover as a minimum cancellation by you, loss of luggage, early return following death of a relative as defined in the respective proposal forms or emergency repatriation in the event of accident or illness for example ). Please read your policy details carefully and take them with you on your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Itinerary changes and travel advice 38. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered if possible. To book please call

40 BOOKING CONDITIONS 39. Health facilities, hygiene and disease risks vary Worldwide. You should take health advice about your specific needs as early as possible. Please see or call the Foreign Office Travel Bureau on for up to date information. The Foreign and Commonwealth Office may have issued information about your tour destination. You are advised to check this information before you travel Smoking 40. Smoking is not permitted inside tourist coaches and such other places prohibited by us from time to time. We will use reasonable endeavours to ensure there are frequent stops on any coach trip which are available for smoking, however we cannot guarantee these facilities will be available. Baggage allowance 41. You are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 160cm (62 inches) and weight 20kg (42 lbs). Please note that on flights operating via the USA, you are entitled to check in 2 pieces of luggage on your international flights with unrestricted weight please enquire for further details. Personal and valuable items such as make-up, cameras, medication, money/credit cards etc. should be carried in a travel bag or on your person. You must ensure that luggage meets the weight requirements as overweight or oversize items will not be carried. Some carriers may impose a small surcharge per day for a second suitcase per person. Excess baggage is always at your cost. Young travellers 42. Travellers who are less than 21 years old on the departure date must be accompanied by and share a cabin/room with an adult aged 21 or over. Children under 8 years of age are not accepted. This is a condition of carriers and cruise operators. Complaints 43. If a problem occurs during your tour, you must advise our representative immediately so that steps can be taken to resolve the matter and you can continue to enjoy the remainder of your tour. If you remain dissatisfied, any complaint must be made in writing to us giving full details within 30 days of the end of the tour. If you fail to follow this simple procedure, your right to claim compensation you may otherwise have been entitled to may be affected or even lost as a result. Tour price and duration 44. All prices in this brochure are quoted in English pounds (Sterling). All prices in this brochure are believed to be correct to the best of our knowledge at the time of printing but errors may occur and prices are subject to change. You must therefore ensure you check all details of your chosen tour (including the price) with us or your travel agent at the time of booking. The number of days duration stated in each itinerary includes day of departure and day of return. Included in your fare 45. All airfares from the UK in economy class (unless specified at the time of booking), coach travel, service of a Tour Director (if applicable), porterage while on tour, airport transfers, meals, accommodation, sightseeing and admissions and other services as expressly indicated in the itinerary. NOT included in your fare 46. Meals not specified in the itinerary, drinks, laundry, passport fees, expenses of a personal nature and any other items which are not expressly included in the cost of your tour. Changes to flight schedules may require additional overnight accommodation at either commencement or completion of tour which is at your own expense. Airfare conditions 47. Discounted airfares are subject to availability and conditions apply. Your reservations consultant will book the most appropriate fare for your tour. Please note that some discounted airfares have conditions which make them unsuitable to be used in conjunction with these tours. Full details and conditions may be obtained from your travel consultant. Changes to original tickets will incur amendment or cancellation fees, are subject to availability and surcharges may apply. Please see clauses 22 and 23 above. Please note: all airfares are subject to routing restrictions. Airfares and applicable taxes are subject to increase without notice due to fare and tax changes, surcharges dependent on class available at time of booking and other factors outside our control. Please contact your travel consultant for the applicable rules and regulations. At the time of booking please ensure you supply your first name and surname as they appear on your passport, as both of these must be stated on your flight ticket. You may not be able to travel if the name on your passport and documents do not match. Flights 48. For flight inclusive tours, the flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. 49. In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a Community List which contains details of air carriers that are subject to an operating ban within the European Union. The Community list is available for inspection at europa.eu.int/comm/transport/air/safety/flywell_en.htm In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the carrier, flight timings, and/or aircraft type (where advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 22 to 23 will apply. 50. If you suffer a delay in your outbound travel arrangements, we will do our best to ensure you make the start of your tour or, if this cannot be achieved, join it as soon as possible. Any costs we incur in making any alternative arrangements in this situation will be your responsibility. In the event of a flight delay, the airline concerned may provide refreshments and/or other assistance depending on factors such as the length of the delay, time of day and number of passengers affected. We cannot accept liability for any delay which is due to any of the reasons set out in clause 28 (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). 51. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment from the airline under EC Regulation No 261/ the Denied Boarding Regulations 2004, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline s obligations under the Denied Boarding Regulations. Airport transfers 52. These are only available on the day your tour commences and the day your tour terminates at designated times. Transfers outside these times will be at your expense and arrangement. If you have purchased pre and post tour hotel accommodation through us, you will be provided with airport transfers to/from your hotel to the relevant gateway airport. If your airline booking is not made by us, you must ensure your flight details are provided to us (this can be entered by Tour Personaliser at 40

41 BOOKING CONDITIONS Please note: No refund will be given for unused transfers. Transfers cannot be routed to other pick-up points or destinations. Passengers who miss the pre-booked transfer will be responsible for making their own way to/from the ship or hotel at their own expense. Transfers must be booked and flights advised to us a minimum of 60 days prior to travel otherwise transfers cannot be guaranteed. Hotel accommodation 53. For all itineraries which include hotel accommodation it may be necessary to substitute a hotel of a similar standard to the advertised hotel. 54. IMPORTANT: Unless otherwise expressly stated in the description of the tour in question or expressly advised by us to you overnight accommodation required to meet tour and/or flight connections is not included in the tour price and is at your own expense. Passports and Visas 55. You must have a valid passport with at least 6 months validity from return date. It is your responsibility to ensure any visas required for countries to be visited on the tour have been obtained prior to the tour departure date. Failure to obtain correct documentation will mean you may be unable to participate in particular shore excursions and may be denied boarding and/ or entry into certain countries. Passport and visa entry requirements and costs are your sole responsibility. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. How to contact the Passport Service General passport enquiries should be directed to the Identity and Passport Service on telephone or visit their website: Visa Information Electronic Travel Authority (ETA) - Australia An ETA is equivalent to a visa but there is no stamp or label in your passport. Applications for ETA s can be processed by Scenic Tours at no additional cost. An ETA allows you to travel to Australia for short term tourist entry for up to 3 months. When you arrive at your departure airport, the airline check-in team can electronically confirm you have the necessary authority to board the flight to Australia. Visa Information Electronic Travel Authority (ETA) USA Effective from 12 January, 2009, the US Department of Homeland Security will require all visitors to a US airport, a cruise ship in US waters, or a coach entering the USA, to receive a formal travel authorisation at least 72 hours prior to their departure. Please ensure you apply via the website esta.cbp.dhs.gov/esta otherwise you will not be able to board a flight, coach or ship into the USA. Scenic Tours will not be liable for any costs or cancellation penalties or inconvenience where travellers do not have a travel authorisation, and are not permitted to travel. Scenic Tours cannot apply for these travel authorisations. Please note: A US Travel Authorisation or Visa is required for all clients that are cruising Alaska/Canada, or stopping in the US either for an extended stay, or transiting via a US city for onward travel ie flights transferring in any US city. Please go to the above website for more information. 56. The passport, visa and health requirements applicable at the time of printing to British citizens for the tours we offer are shown elsewhere in this brochure. A full British passport presently takes approximately four to six weeks to obtain. If you are 16 or over and have not yet got a passport, you should apply for one at least six weeks before your departure from the UK. The UK Passport Service has to confirm an applicant s identity before issuing their first passport and will ask them to attend an interview in order to do this. If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Please note, all requirements may change and all clients must check the up to date position in good time before departure with the Embassy or consulate of the country(ies) you are travelling through and to. 57. Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health on or via its website and most Post Offices. Advice may change and you should check the up to date position with your GP or local health / travel clinic in good time before departure. Financial security 58. The tours we feature in this brochure are all flight inclusive. We hold an Air Travel Organiser s Licence issued by the Civil Aviation Authority (ATOL number 9294). When you buy an ATOL protected air inclusive holiday* from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. *The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at Tour participation 59. Additional to clause 2, you acknowledge that wheelchairs and walkers cannot be carried on motorcoaches due to space limitations. We regret that we cannot provide individual assistance to passengers for walking, dining, getting on and off motorcoaches or other transportation vehicles, or other personal needs. Travellers who need such assistance must be accompanied by a qualified companion. Tour Director 60. An experienced English-speaking Tour Director accompanies every tour. They are there to ensure your comfort, answer your questions and make your holiday relaxed and memorable. Tour Directors are employed by us. Medical services 61. Motorcoaches do not carry a doctor onboard, however medical services can usually be called rapidly. Medical costs are at client s own expense. WE STRONGLY RECOMMEND SUITABLE AND ADEQUATE TRAVEL INSURANCE. Touring onboard language 62. The language onboard is English. All staff and tour guides speak English and all announcements and lectures will be made in English. Cruise itinerary changes 63. Cruising itinerary changes - The Cruise Company and Scenic Tours reserve the right to cancel, advance or postpone any scheduled vacation and/ or sailing date and may, but are not obligated to, substitute another vessel and shall not be liable for any loss whatsoever to tour/cruise participants by reason of any such cancellation, advancement or postponement. In the event of cancellation by cruise companies and Scenic Tours only, tour/ cruise participants only right of recourse shall be to refund monies paid to the cruise companies and Scenic Tours in connection with such tour/ cruise. The cruise companies and Scenic Tours reserve the right to change the itinerary whenever conditions, in the opinion of the Master of the ship or local waterways regulations, render it advisable or necessary. The cruise companies and Scenic Tours will not be responsible for any loss or expense caused by reasons of such change. You acknowledge that cruise itineraries involving travel by river may be disrupted by causes beyond the control of the Company including high and low water levels, flooding, adverse weather conditions, lock closures, breakdown of vessels, travel warnings and other advice provided by governments and other Force Majeure events. Scenic FreeChoice inclusions 64. Scenic FreeChoice and all other inclusions are subject to availability, operational and seasonal factors. All Scenic FreeChoice activities must be pre-booked at the time of final payment unless otherwise stated. A minimum number of people are required for some activities to operate. Images, photographs and information 65. The photographs and maps in the brochure and information provided represent typical scenes and descriptive detail for each tour, but it is possible that the subject matter may not be seen or experienced whilst on the tour itself. Some pictures may have been digitally enhanced. 66. All offers and pricing are subject to availability at the time of booking. 67. These terms and conditions may be subject to further changes by us from time to time and are shown on our website. To book please call

42 If undelivered please return to: Scenic Tours, 6th Floor, 111 Piccadilly, Manchester, M1 2HY BOOK BY 15 TH FEB 2011 FOR INCREDIBLE OFFERS INCLUDING... Upgraded hotel rooms Free Verandah cabin upgrade Free helicopter flight WORTH UP TO 748 PER COUPLE 42