WELCOME TO OUR COMPANY PROFILE

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1 WELCOME TO OUR COMPANY PROFILE

2 COMPANY OVERVIEW Timur Alimov Our Director Traveling with us through the ancient cities of this sunny region will be a fascinating and unforgettable adventure for you. MINZIFA is a division of MINZIFATRAVEL, tour operator in Uzbekistan. Our department specializes in tours around Uzbekistan, Turkmenistan, Tajikistan, Kyrgyzstan and Kazakhstan. For the guests who would love to go through The Great Silk Road Tours, we will offer the best option and develop a special route. 1

3 WHY CHOOSE US We have more than 20 years of experience in the tourism market and proved to be professionals in this industry. Our skills, professional staff and the stability of our business guarantee the quality of our services. The range of our services ELABORATE ROUTE TOURS Combined and special tours development Excursions led by experienced guides Tours in Russian, English, French, Italian, Spanish, German and Japanese Air and train tickets booking Hotel, yurt and camp booking Transportation services within city using comfortable cars Long-distance transfer services using passenger cars of different classes, buses. All our tours are focused on interests and requests of our guests. When we compile our routes, we take into account the following: customer feedback and recommendations features of the region, its geographical scope seasonal weather conditions location of historical sites and monuments in cities and suburbs specificity of eastern mentality of local residents 2

4 Both individual and group tours are provided with comfortable transportation. You are given freedom and flexibility to choose or change the route according to your preferences. We specialize in developing individual trips - Customized Tours. Our professional approach to hotels, restaurants and cafes ensures the best selection. We are guided by feedback of our clients and our personal experience. Continuous analysis and personal evaluation of the services offered by a third party allow us to determine their advantages and disadvantages, timely respond to complaints and prevent the recurrence in the future. We guarantee to make your journey with us comfortable. We care not only about the comfort of your stay in the country and the richness of our excursions but the optimal quality and cost ratio of your trip as well. Prices of our tours are acceptable for you and calculations are transparent. In case of refusal, we guarantee a refund. 3

5 We will give insights into the history of our country. You will see numerous monuments of ancient architecture and learn rich cultural heritage of our ancestors. You will get acquainted with centuries-old traditions and customs of the peoples living in the territory of this Central Asian state. Our guides are representatives of different ethnic groups living in Uzbekistan. They, like no one else, know their land, its history, national rites, traditions and customs of their people. We put our heart in all that we do and everything we do is encouraged by our love to Uzbekistan. Our company is an experienced tour operator in Uzbekistan. Professionalism of every member of our team, our knowledge of national culture and traditions, will convince you that our country is rich not only in ancient monuments and historical sights, but in kind and welcoming people as well. Once you have been in sunny and hospitable Uzbekistan, you will definitely want to come back here. We will always help you to go on this fabulous journey again. 4

6 OUR MISSION Open borders between countries to show that our worldis colorful and the people are different but we are one in our beautiful planet. Erase boundaries, remove prejudices and stereotypes. Develop and introduce life-changing and learning tours that may become amazingadventures to our customers. We will prove that every person is a uniquecreature and is ableto change both his life and our world. Participating in our tours is a good starting point of own world - improving! OUR VISION Is a world where: Tourism dollars support the development of local livelihoods as well as benefit and protect local environment and culture Travelers and locals behave respectfully towards each other and are able to exchange information and services that mutually benefit both parties All travelers and tour operators are educated about how to make responsible choices in travel and where they give their money Tours are designed around local needs, and local communities take ownership over tourism in their home areas Both travelers and global communities recognize their own ability to be a part of enacting the changes they want to see in the world 5

7 OUR OBJECTIVE Offer educational tours thatinspire people to explore and connect with each other across cultures and borders. Our voyages with insight to the history and culture will demonstrate that everything we do may improve or degrade our world. We, as travelers and hosts,are global citizens. We should awake our power to enact the changes we want to see in the world. Financially support the community development work of our partners with remaining financially sustainable as a tour operator. Serve as a model tour company in the countries we operate in the field of educational tourism and help improve the industry by sharing our knowledgeand experience we gained along the way. Develop the mechanism to design our tours basing on both input from local communities and feedback from tourists. Focus our support on capacity building, offering our customers the chance to learn about and from the communities they visit. Provide travelers with a more immersive and authentic engagement with the national culture of the country they visit in comparison with trips typically offered by other tour companies. Create a vibrant virtual community that aids travelers to contribute to ongoing projects even after their trip is over and connects them to other travel enthusiasts. Provide support for local and responsible tourism initiatives through our choices of operators with a focus on minimizing our environmental impact. 6

8 WHAT MAKES US DIFFERENT a) Flexible Make last minute changes even on the tour b) Service Money back guarantee, we keep our promices c) 24/7 Care We are always available to help you d) Unique Tour designed for you and by you e) Vip's and recommendations The choice of important people like you f) we accept online payment SHAVKAT 7

9 CORE VALUE 1. Customer Oriented Literarily Customer orientation refers to a business strategy where both the management and the employees focus on the changing wants and needs of its customers. Minzifa as one of the leading Travelling agency for Central Asia provides first priority to meet it s customers wants and needs. Rather we are more customer centric than others as we keep the thought of changing the entire operations to fit the customers changing needs. 2. Fairness & Honesty We understand the value of fairness and honesty in the business. No business with dishonest practices can stand long. Honest business practices inspire staff and customers to provide their best support in fulfilling the mission. It builds foundations of trust with colleagues, competitors, staff, customers and every other individual and entity. When a company deals with fairness or honesty, the customers confidence turns to be positive and it is a good sign for brand promotion. 3. Transparency & Accountability Accountability is about being responsible to someone for actions taken; about being able to explain, clarify and justify actions. On the other hand -Transparency is about being easy to understand, and being open, frank and honest in all communications, transactions and operations. Minzifa as a whole remains accountable to it s customers for any inconveniency committed by any of the staff and remain very open and frank to compensate for the inconveniency. 4. Courtesy & Humility We practice the best courtesy and humility in the industry by respecting to the customers advices and views. We love to ask than tell. 8

10 OUR TEAM Timur Alimov CEO Anna Smirnova Travel Consultant, Market Manager Nodir Djumayev Tour Consultant, French department Yusupov Shavkat Guide to Uzbekistan Dilya Amanova Guide in Uzbekistan Sanjar Yusupov Manager for visa support 9

11 OUR STAFF 10

12 OUR TOP DESTINATIONS Kazakhstan Uzbekistan Kyrgyzstan Turkmenistan Tadjikistan 11

13 OUR ACCOMMODATIONS BUDGET ACCOMMODATIONS $20 - $115 MIDRANGE ACCOMMODATIONS $45 - $240 Hotel ASL is located at the main street of old city, near Lyabi-Khauz ensemble, next to NasreddinAfandi monument. All rooms of the hotel have elements of oriental styled decor. Every room is individually designed and equipped with modern facilities. After a long day trip you can have a rest in a cozy silent courtyard. Also, there is one deluxe room in the hotel, Hotel Lyabi House is ideally located in the delightful, charming part of Bukhara, Old City. Forty-fifty meters away from the hotel can be found areas endowed with the singular charms of the old city's scenery and spirit. Taking a short walk from the hotel, you can purchase handicrafts, souvenirs and fashion items in the main shopping streets of Old City. LUXURY ACCOMMODATIONS $105 - $700 MIDRANGE ACCOMMODATIONS Grand Emir Residence places you within a leisurely stroll of Markaziy Stadium-Bukhoro and Chor-Minor. This 4-star guesthouse has conveniences like free in-room WiFi, free self parking, and a rooftop $45 terrace. - $240 In central Bukhara, the guesthouse is also close to Nadir Divan-Beghi Madrasah and Lyab-i-Hauz. 12

14 OUR BEST TOURS PACKAGES 8 days / 7 nights tour in Kazakhstan 14 days/ 13 nights Classic tours around Uzbekistan 7days/6 nights tour in Kyrgyzstan 6 days/5 nights classic tour to Turkmenistan 7 days/6 nights tour in Tadjikistan 13

15 OUR TRANSPORTATION Toyota Coaster SSangYong Istana Yutong Toyota Hiace Hyundai Grand Starex Chevrolet Captiva 14

16 OUR REVIEWS VISITORS RATINGS Shriniwas Kelkar It is exactly one month - to date and time - that we returned from Uzbekistan. It is not going out of our minds. And thanks to you for that. If it was for that anniversary, this morning they were showing a one-hour documentary on the Aral Sea and obviously showed Muynaq. Arpita M. H. Steve L г. London Thanks for being a great host and guide throughout our trip to Uzbekistan, especially for helping us out at the airport and various city transfers,some really sumptuous food with local families and recipes that you shared with Dad, great wine tasting, detailed history of the various Mausoleums and Madrasas we visited, overall we really had a very comfortable & Interesting stay... All good. Good fast driver. Sitting in the VIP lounge drinking beer. So happy! Thank you for everything. I have a word with Umar the (Uzbek) minibus driver however. He was very rude and angry all the time. The guide in Tajikistan were great, Best driver ever and very good and kind guide. Thank you again. Timur you are the best of the best..i would recomend everybody use your services when traveling to Bukhara..Thanks again.. :) Laura Papkov г. Huston,USA 15

17 OUR PARTNERS & ASSOCIATIONS "State Committee on development of tourism in Uzbekistan" 16

18 17 AWARDS & CERTIFICATIONS

19 MINZIFA-TRAVELS Minzifa Travel Ltd Eshoni-Pir 63 Street Bukhara Uzbekistan (93) (93)