THE GAMBIA NovemBer october 2017

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1 THE GAMBIA November October 2017

2 Contents A Warm Welcome 6-7 Travel upgrades 22 FURTHER INFORMATION Why visit The Gambia? 8-11 Choosing the right hotel 23 Tailormade holidays Resort areas The Luxury Collection Birdwatching holidays Discover Senegal The Unique Collection Special occasions 70 Memorable days out Multi-centre tours Group travel 71 Cuisine Find your perfect holiday The Mid-Range & Value Collections More online Sustainability A-Z Things to know before you go AITO quality charter 76

3 FAQs 77 Bijilo Beach Hotel 60 Leo s Beach Hotel Flight information including Bungalow Beach Aparthotel 61 Mandina Lodges Star Service Chimp Rehabilitation Ngala Lodge Package prices Project Camp Ocean Bay Hotel How to book & insurance 82 Coco Ocean Resort & Spa Sarge s Hotel 63 Terms and conditions 83 Fathala Wildlife Reserve Senegambia Hotel hotels a-z Kairaba Beach Hotel Sunset Beach Hotel 62 African Village Hotel 64 Keur Saloum Hotel 45 Tanji Bird Reserve 44 Bakotu Hotel Kombo Beach Hotel Eco-Lodge Lemon Creek Hotel White Horse Residence Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: ATOLCertificate. Our ATOL number is We are also members of ABTA and AITO, the AITO quality charter is on page 76. Serenity Holidays Ltd, Registered in the UK number Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AN Copyright 2016 Serenity Holidays. All rights reserved. Cover: Mandina Lodges, pages 4-5: Monkey and bird image Nick Smith. This page: Bijilo Beach

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6 Bijilo beach 6 For more information or to book online visit Gambia.co.uk

7 A Warm Welcome Nobody knows The Gambia as we do. We have been arranging holidays to this unspoilt area of West Africa for 29 years and are proud of the reputation we have earned as the specialist to the destination. Welcome to The Gambia Experience We offer the widest range of accommodation and flight options to The Gambia to suit all budgets as well as holidays in neighbouring Senegal. We realise the importance of matching each individual to the right hotel it can make the difference between a good holiday and an unforgettable experience! But you don t need to take our word for it, 89%* of our customers would recommend us to their friends and many of our customers choose to holiday with us year after year. UK staff with first-hand experience All our reservations staff have visited The Gambia, many having also visited Senegal. A number return each year to ensure they have up-to-date knowledge of the country and all of our carefully selected properties. They ll be happy to share their enthusiasm and expertise with you to ensure you book the perfect holiday. Biggest and best resort team We realise that our service to you does not stop the moment you step on the plane and that a professional and personal approach by our resort team during your holiday can make all the difference. We have the only team based permanently in the country, which is headed up by our British resort manager, Joyce, who has worked for us for almost 20 years. We actively recruit Gambian representatives, all of whom have been with us for 10 years or longer. They are keen to share their love for their country, providing useful local information to help you make the most of your stay. They will meet you at the airport and make regular visits to most hotels, inviting you to a welcome meeting to pass on their top tips for a memorable holiday some of our favourites can also be found in our memorable days out section. In Senegal we work closely with hotel owners to look after our customers in resort. * Figure from winter 2015/16 holiday questionnaires. Honeymoon and wedding planners Looking for something different to the large all-inclusive resorts of the Caribbean? The Gambia offers an unspoilt, exotic alternative for that special occasion, and our Wedding Organisers are on hand to advise on the perfect location and to assist you with arrangements, both in the UK and in resort. For some suggestions on our favourite properties please go to page 70 or download our Weddings and Honeymoons leaflet online. Dedicated groups department We recognise that organising a group visit is a big responsibility, so we have developed an experienced team who can help with arrangements to take the stress away as well as negotiate the best possible price for your requirements. We handle a large number of groups ranging from educational visits and conferences to large family holidays. For more information on free places and the service we provide please see page 71. The Serenity service The Gambia Experience is part of Serenity Holidays, an independent, fully bonded tour operator, which prides itself on the quality of its holidays and the personal service provided to customers. We offer: Almost 30 years experience of organising holidays to The Gambia In-depth, first-hand knowledge of the destination FREE Gambia Guidebook, with discount vouchers for holidaymakers staying in The Gambia Loyalty discounts for repeat customers, now increased to 50 In-flight meals and transfers plus 20kg hold luggage allowance and separate hand luggage allowance included in brochure priced holidays Fully bonded holidays giving complete financial security more online gambia.co.uk Visit our comprehensive website where you can book securely 24 hours a day and view more information about the country and our carefully selected accommodation including maps, tips, customer reviews, online chat facility, plus extensive photo galleries and videos. Contact your Local Travel Agent or call our experts on

8 Why visit The Gambia? For a winter sun holiday and a safe introduction to Africa, The Gambia is hard to beat the climate, friendly people and short flight times all add to its appeal; summer offers a quiet alternative to the busier resorts of Europe. THE SMILING COAST It s a challenge to find another winter sun destination that enables you to leave the cold of England on a winter s morning and be at your hotel in 32 C sunshine by the afternoon. If you re a first time traveller to this area or to The Gambia itself, you need to be prepared for visiting a developing country but also to fall in love with the many attractions of the destination and with its welcoming people; we have, and so too have many of our customers who choose to return year after year. Our experienced UK staff will be happy to share their first-hand knowledge with you so you are well-prepared for what to expect. Ten reasons to visit Excellent, uncrowded beaches of golden sand Fantastic winter sun with average temperatures of 32 C Direct, year-round flights approximately six hours from the UK Same time zone, so no jet lag English-speaking locals who are very welcoming Wide range of quality accommodation with options in neighbouring Senegal Permanent team of European and Gambian staff offering expert advice and support Great value for money in resort with a wide variety of restaurants Varied birdlife, wildlife and fishing River, bush and beach excursions to experience the wildlife, culture and people of The Gambia SCALE 0 Km 25 0 Miles ATLANTIC OCEAN 15 Palmarin Parc National du Delta du Saloum Fimela Sokone Toubakouta Fathala Djinak Cape Point Barra Kotu Bijilo Kololi BANJUL Brufut Juffure Tanji Kemoto Sindola Batokunku Makasutu Sanyang Kunte Kinteh Island Gunjur RIVER GAMBIA NORTH SENEGAL THE GAMBIA Mabo Soma Kaffrine Senoba Bird Island Chimpanzee Rehabilitation Project Janjangbureh Koungheul Basse Fatoto Kartong SOUTH SENEGAL 8 For more information or to book online visit Gambia.co.uk

9 Ngala Lodge Some background information The Gambia is a former British colony; Gambians within the resort areas all speak English so communication within your hotel, in restaurants and whilst out and about is very easy. It is one of the smallest countries in Africa, situated on approximately the same latitude as Barbados. Mostly flat, the country is dominated by the impressive River Gambia from which it takes its name. Value for money The Gambia offers better value in resort than many other popular tourist destinations. The Gambia s currency is the dalasi and since January 2016 the exchange rate has fluctuated between dalasi to the pound. Luxury Collection holidays can offer particular value compared to other equivalent hotels overseas, especially during summer. Experience something Different Although when lying on the beach or relaxing by the pool you could be in any tropical destination, it is also easy to experience the local culture and feel as though you ve truly arrived in Africa. Travel to rural villages to watch palm wine tappers and witness the locals going about their daily lives. Even from the comfort of your hotel you can enjoy a wide variety of wildlife and exotic birds, or listen to the drums of local entertainers and watch incredible, energetic dancing. It is important to know what to expect and to choose the right location that s where we can help. People travelling to a developing country for the first time can find it a culture shock there is poverty and begging but there is also genuine hospitality and you will meet some of the friendliest people on Earth. Outside the hotels and on the beaches there are Gambians selling fruit, nuts and handicrafts but it is the ones trying to work as unofficial guides or 'bumsters' that can become a nuisance, although numbers are decreasing. Again, we try to prepare everyone with advice in our guidebook and welcome meetings you will soon realise that there s no need to worry. No Language barrier The official language in The Gambia is English and this is widely spoken; newspapers and road signs are also printed in English so you ll immediately feel at ease. Gambians are educated in English but there are several tribal languages including Mandinka, Wolof and Jola so most Gambians are at least bilingual. Contact your Local Travel Agent or call our experts on

10 Laid-Back nightlife The appeal of The Gambia is how quickly you unwind and leave behind the stress of the UK. For most of our guests evening entertainment usually involves a nice meal, a few drinks and perhaps watching a local band. There is a good selection of bars and restaurants, particularly in Kololi and Kotu, either within walking distance or a short taxi ride from your hotel. There are also a few nightclubs and most hotels offer some entertainment from a single kora player to an African dance troupe. Hotel standards As a developing country, hotels, service levels and gradings in The Gambia cannot be compared to those in European destinations, although there is some excellent quality accommodation on offer. As a destination it is not over-developed with no high-rise hotels, and service is very laid-back as most guests are tourists rather than business clients. We continue to use our own rating system, which is represented with a hibiscus flower and based on the views of our customers and our own 29 years of experience. 5 / Boutique hotels Coco Ocean, Ngala Lodge, White Horse Residence, Leo s, The Kairaba 4½ / 4 Hotels Ocean Bay, Gambia Coral Beach 3½ / 3 Hotels Kombo Beach, Senegambia, Sunset Beach, Bakotu, Bijilo Beach, Bungalow Beach, Lemon Creek, Hibiscus House 2½ / 2 Hotels Sarge s, African Village, Palm Beach, Cape Point Properties within our Unique Collection do not have a grading attributed to them. We consider these to have unique features and so are hard to classify although some offer luxury accommodation. We provide detailed information on our hotel pages with further details on the website to help you make the right choice. Activities and excursions For many guests, relaxing in the sunshine followed by a refreshing swim in the pool is as much activity as they re looking for on their holiday, but if you want a little more to do, there is plenty to choose from. There are excellent spa facilities at Coco Ocean, good fishing and birdwatching opportunities, an 18-hole sand golf course at Fajara as well as sports facilities within some hotels. We also offer a range of organised excursions including a cookery course, or travelling through the African bush in a 4WD truck and cruising the waterways by boat or African pirogue. Alternatively, our new à la carte excursion programme has been developed for the more independent holiday-maker. For further information see pages or visit Gambia.co.uk/Excursions Get out and see the real gambia If you want to travel independently in The Gambia most hotels have a taxi rank nearby. However, although they are regulated, most wouldn t pass a UK MOT test. There is a fully lit tarmac road from the airport to the hotel areas but off the main highways road surfaces can be a little bumpy, to say the least! It is best to avoid travelling outside resort areas during Set Settal when only official excursions are permitted. This is a Tidy up of The Gambia campaign and usually occurs every other Saturday morning. Religion The population of The Gambia is mostly Muslim, although there is a small number of Christians who live alongside them in peace even intermarrying. It is a very tolerant society, other cultures are accepted and alcohol is served in the hotels, restaurants and shops the country even has its own brewery. However, we do ask customers to adopt a modest standard of dress when outside the hotels, particularly in more rural areas. The holy month of Ramadan lasts for one month from 27th May For more information or to book online visit Gambia.co.uk

11 Families Adventurous children will find a holiday in The Gambia a memorable experience; visiting a school and meeting Gambian children is very educational and seeing a monkey or monitor lizard in its natural habitat is an experience at any age. And then there are the uncrowded, sandy beaches to explore. The majority of hotels offer child discounts (in addition to APD child exemptions) and, although there are no organised kids clubs, several have facilities for children and separate children s pools our staff would be happy to offer specific advice. Medication We strongly suggest you consult your doctor or travel clinic before booking. Although no inoculations are compulsory for entry from the EU, certain medication, including anti-malarial tablets, will be recommended. Up-to-date advice is available from the World Health Organisation at and the Department of Health leaflet (Ref T7.1) Health Advice for Travellers is available from your GP, travel agent or online. The Gambia is one of many countries where the risk of contracting malaria is very real but this is an avoidable illness provided precautions are taken. We suggest using an effective insect repellent to avoid being bitten and ensuring you complete the full course of anti-malarial medication prescribed. You may be required to show a yellow fever certificate when passing between The Gambia and Senegal. A fantastic climate The Gambia enjoys almost uninterrupted sunshine, and rainfall is virtually unheard of, from November to June. It offers high daytime temperatures all year round, on average 32 C. sunshine HOURS (AVERAGE) Nov Dec Jan Feb Mar Apr May Jun July Aug Sep Oct temperature ºC (AVERAGE MAXIMUM) Nov Dec Jan Feb Mar Apr May Jun July Aug Sep Oct London Averages = Sanyang beach Contact your Local Travel Agent or call our experts on

12 Resort Areas Which resort to choose? The Gambia offers a good choice of resort areas of different sizes and atmospheres, however it is easy to visit other resorts if you wish to explore further afield, and transfer times are short. Some assume that when on holiday in The Gambia people are confined to their hotels but this really isn t the case at all. While some customers do choose a hotel-based holiday, the coastal area is only small so it is fairly quick to travel from one resort to another; it is possible to stay in a quiet area but still enjoy the attractions of a busier resort for example it takes around 20 minutes in a taxi from Cape Point to Kololi, depending on traffic. Alternatively, why not choose a twin-centre with one of our more remote unique properties to enjoy the best of both worlds? Although not overdeveloped like some tourist destinations, most resorts have a taxi rank, bank, telephone centre, supermarket, craft market, bars and restaurants. All areas are busier during winter and a number of the bars and restaurants will close in summer so it s best to check with us for the most up-to-date information. Here are brief details to help you select the ideal location for your holiday or call us to speak to someone with first-hand knowledge. All transfer times are approximate from Banjul airport. 0 0 SCALE Km Miles KEY Villages Properties ATLANTIC OCEAN White Horse Residence 3 5 Tanji Bird Reserve Eco-Lodge Bungalow Beach Bakotu Kombo Beach Sunset Beach Senegambia The Kairaba Coco Ocean Bijilo Beach Lemon Creek Leo s Beach Gambia Coral Beach BATOKUNKU TANJI GHANA TOWN TUJURING Palm Beach Bijilo National Park BIJILO Hibiscus House BRUFUT African Village Ngala Lodge Golf Course KOTU KOLOLI Sarge s Hotel SUKUTA BAKAU OLD YUNDUM JAMBUR FAJARA YUNDUM CAPE POINT Cape Point Ocean Bay OLD JESWANG SERREKUNDA Abuko Nature Reserve Banjul International Airport LAMIN ATLANTIC OCEAN Oyster Creek MANDINARI BANJUL Mandina Lodges BARRA Ferry to North Bank & Senegal ESSAU THE RIVER GAMBIA DOG ISLAND Fathala Wildlife Reserve and other Senegal hotels BUNIADU JEREH KUNGOTO Chimpanzee Rehabilitation Project Camp Gunjur Project Lodge Sandele Eco-Retreat 12 For more information or to book online visit Gambia.co.uk

13 Kotu beach Kololi The Gambia s liveliest resort Stay here if you want the convenience of everything on your doorstep. This is by far the most established resort in The Gambia; known locally as The Strip it consists of three streets of bars, restaurants and nightclubs which cater for tourists, locals and the ex-pat community. In total there are over 20 restaurants, a craft market, banks, and shops. The sandy beach here is suffering from erosion so the size does vary, although replenishment is planned. Hotels in Kololi: The Kairaba, Senegambia and Sarge s Hotel. Transfer time: 25 minutes Kotu A beachside cluster of hotels, small bars and restaurants This area provides a quieter, more low-key alternative to Kololi (just five minutes away) and there is a small selection of beach bars and restaurants, most within hotels. It is a good choice for families as the beach is flat and sandy, and the area is also popular with birdwatchers. Other facilities include a taxi rank, exchange bureau, small minimarket, telephone centre and a craft market. Hotels in Kotu: Kombo Beach, Bungalow Beach, Bakotu, Sunset Beach and Palm Beach. Transfer time: 30 minutes Bakau A working African town Bakau is a bustling little town with a maze of small dirt roads and is an ideal area to experience the real Africa watch boats bring in their catch at the fishing port or wander around the market where Gambians shop every day for essentials. You will find a few local restaurants serving traditional Gambian dishes, as well as banks, a small supermarket, post office and the popular Kachikally crocodile pool. Hotels in Bakau: African Village. Ngala Lodge is just outside Bakau. Transfer time: 40 minutes Brufut Cliff top residential area A popular residential area approximately 8km south of Kololi. There is a long stretch of unspoilt beach. Hotels in Brufut: Gambia Coral Beach, Leo s and Hibiscus House (slightly inland). Transfer time: 25 minutes Bijilo For peaceful, relaxing holidays The beauty of Bijilo is that there is very little here although it is only a five-minute drive to the lively resort of Kololi. It is slowly developing but as yet there are no nightclubs to disturb the peace, just a few hotels and beach bars on a long stretch of beach with very few people on it. Hotels in Bijilo: Coco Ocean, Bijilo Beach and Lemon Creek. Transfer time: 20 minutes Cape Point Quieter area with fantastic beach The highlight of Cape Point is the beach which is one of the widest in the country. There are also a few restaurants as well as a small craft market, mini-market and exchange bureau plus bustling Bakau is only a 10-minute walk away. Crocodiles can be spotted near Calypso beachside bar and restaurant. Hotels in Cape Point: Ocean Bay and Cape Point. Transfer time: 45 minutes OTHER PROPERTY LOCATIONS Tanji, Batokunku and Kartong lie to the south of other resort areas but are still easily accessible; they are traditional Gambian villages with little or no tourist infrastructure outside the hotels we feature there. Makasutu Forest, home to Mandina Lodges, offers an easily accessible, unique setting in the heart of the African bush whilst the Chimp Rehabilitation Project Camp is located in the River Gambia National Park. Fathala Wildlife Reserve and our hotels in Toubakouta lie just over the River Gambia and the Senegalese border. Please see individual property pages for transfer times. Contact your Local Travel Agent or call our experts on

14 Discover Senegal We offer holidays to the stunning Sine Saloum Delta area of Senegal, which is easily accessible from The Gambia, and ideal as part of a longer holiday. An abundance of wildlife and a warm welcome await. Senegal sits on the Atlantic Ocean, at Africa s most westerly point, with The Gambia almost entirely enclosed within it. It has three mighty rivers and these provide a good deal of fertile land and some wonderfully intricate coastal lagoons and waterways that are a joy to explore. Because of this abundance of water and fertility it supports a great wealth of wildlife, including numerous bird species. The Sine Saloum Delta The Sine Saloum Delta is a UNESCO World Heritage Site, a 180,000 hectare area that encompasses the Saloum Delta National Park, and a truly stunning part of Senegal. Formed where two rivers converge on the mighty Atlantic Ocean, it s a region of great diversity consisting of a unique estuarine environment, glorious beaches, mangrove swamps, sand islands and ever-shifting dunes. Whether you re picking your way in a horse-drawn buggy through the great herds of baobab trees and salt craters dug by the local women, or quietly navigating the lush greenery of the labyrinthine waterways in a pirogue, you re sure to absorb the region s gentle magic. Thanks to its ecological diversity it is also rich in animal life, and for birdwatchers, the delta will certainly not disappoint; home to a stunning variety of birds, such as flamingos, pelicans, herons, gulls, terns, egrets and avocets. For the fisherman, It is an angler s dream with a wealth of fish in both the rivers and the ocean; you might even spot the odd manatee or dolphin in the coastal lagoons. The riverside hotels have their own boats or pirogues and offer specialised fishing trips, as well as more leisurely sightseeing trips along the rivers to deserted beaches and local villages. Senegal s people and its culture Some might argue that Senegal s greatest attraction is its thriving culture, which draws from centuries of the region s tribal history and also the many incursions from outside cultures, including the French who were the dominant imperial power here during the 19th and 20th centuries until independence in This myriad of influences has fused into an eclectic whole, which you can see in the local dress, music and cuisine. Many of the ethnic groups of The Gambia and Senegal are related, so share many customs and indigenous languages and, as in The Gambia, visitors should adopt an informal but modest standard of dress as the majority of Senegalese are Muslim. You are guaranteed a warm welcome from them, as they adhere to the traditional values of respect for others and good manners. Language As Senegal is a former French colony, French is the official language and a basic knowledge of the language would certainly be useful. Generally speaking, English isn t widely spoken but hotel staff, particularly at reception, will usually speak some English. Of the local tribal languages, Wolof, Malinké, Mandinka and Fula are the most widely used. 14 For more information or to book online visit Gambia.co.uk

15 Our Senegal hotels We offer a handful of properties, each offering something unique, in the Sine Saloum Delta near to the Gambian border, and all of which are easily accessible from The Gambia. Our staff will be happy to discuss which hotels suit your needs and answer any questions, so please use their personal knowledge and call them on Hotel standards Our hotels in Senegal are all in the Unique Collection and do not have a grading attributed to them. To give guests a clearer picture of what to expect from each hotel, we place emphasis on the accuracy of our descriptions and photographs plus feedback from our staff and customers. From these, our guests can gain an honest and fair view of a hotel before they book. Get out and see the real Senegal If you like to take time out from soaking up the sun there are plenty of opportunities to get out and explore. Your hotel will have a varied excursion programme which will enable you to experience the local area by boat or 4WD vehicle, to take in the local villages and landscape as well as the splendid birdlife and wildlife. The hotels also offer great fishing opportunities in and around the mangroves and coastal area. You ll find local craft stalls in the villages and can browse a colourful African market on an organised excursion; they are the perfect place to pick up memorable souvenirs and practise your bartering skills! Most sell traditional fabrics, pottery and costume jewellery and craft markets will offer an array of intricate and extremely attractive woodcarvings, artwork, musical instruments and metalwork. Sport is also extremely popular in Senegal; like most African countries, the Senegalese are mad about football and you ll spot impromptu matches taking place in some of the villages you pass through. Another favourite spectator sport is lutte wrestling; this traditional wrestling, with muscular fighters dressed in loin-cloths and adorned with lucky amulets is best experienced in village surroundings under the light of flickering oil lamps. Toubakouta - a small senegalese town A small town, ideally located for exploring the natural beauty of the Sine Saloum region with its wealth of birdlife, animal life and fantastic fishing opportunities. Whilst there is no tourist infrastructure outside the two hotels, visitors will be able to experience the villagers way of life. Hotels in Toubakouta: Keur Saloum and Domaine les Palétuviers. Transfer time: 2½ - 3 hours (including ferry crossing) Contact your Local Travel Agent or call our experts on

16 Memorable Days Out The Gambia offers easy and safe opportunities to experience its culture, natural beauty and wildlife; why not try one of our new à la carte excursions and find out for yourself? The Gambia may not have the big game safaris found elsewhere on the African Continent, although there is some opportunity for wildlife spotting at Fathala Wildlife Reserve in neighbouring Senegal; what it does have are genuine cultural experiences, not artificial purpose-built tourist attractions. We offer a wide range of organised, guided tours to showcase what this small country has to offer, which can be arranged locally with your representative some of these experiences, and more, are now also possible on a smaller, more intimate scale. A la carte excursions We recognise that many of you have visited The Gambia before and have already been on several of our organised excursions so are now searching for a new, more exclusive experience; others of you simply prefer not to share your day out with a large group of tourists. We can therefore arrange for you to hire a vehicle along with an experienced driver / guide for your personal use. This may be simply for a couple of hours on a day of your choice, or a full day outing taking in multiple experiences the opportunities are endless. To follow are some ideas of unique experiences, which can be tailormade for you. Visit a local school The teachers and children of schools welcome visitors, often with demonstrations of their singing and methods of teaching. This is an excellent way to learn about everyday life in The Gambia but be warned, it can be a very emotional and humbling experience. We recommend taking donations of pens, exercise books or footballs with you which you can buy at markets in The Gambia to support the local economy your driver can help with this. Train with a local football team Gambians love football and you ll see international football shirts everywhere. Attending a local match is a great way of experiencing the passion for the sport, often accompanied by singing and drumming, or perhaps join a local training session. Support and learn about local industries Groundnuts form an important part of the local economy, however processing does not compare to European methods. You can experience how crops are handled in a developing country with a visit to a local peanut factory. Alternatively, head to any of the local craft markets for the chance to try your hand at bartering and pick up some souvenirs. Bakau craft market is one of the best places for woodcarvings and the tie-dye factory in Serrekunda is also worth visiting to see how the fabrics are made. 16 For more information or to book online visit Gambia.co.uk

17 Sunset cruise and dinner in the bush To witness the sun setting from the water, surrounded by the sounds of nature is a truly memorable experience. Follow this with an early dinner by candlelight at Mandina Lodges in the heart of the Makasutu forest and you have an excursion to remember. Visit a Gambian family compound Gambians will be happy to welcome you into their homes; the sense of community will hit you as everyone works together to provide for the extended family (including multiple wives!) Why not consider donating a low-energy stove, details can be found on our website Gambia.co.uk/Stoves Watch local fishermen bring in their catch The fishing markets at Tanji and Bakau are full of colour, sounds and smells as the men bring in the catch and the women and children help to unload and prepare the fish. A great way to experience local flavour. Get up close with a crocodile Kachikally crocodile pool in Bakau is one of the most famous tourist spots in The Gambia and has been attracting visitors for years. The pool has around 100 crocodiles including the most well-known, Charlie, who is an impressive two metres long a great photo opportunity! Along with our traditional excursion programme, we continue to offer some alternative experiences which have proved very popular with our guests over the years, and which can be prebooked from the UK; please visit Gambia.co.uk/Excursions for further information. Home cooking course with Ida Experience cooking as a Gambian does on this fascinating home cookery course. Ida will escort you to the local market to take in the hustle and bustle of shopping for ingredients before returning to her home to prepare and eat a traditional Gambian dish. Spot some of the 540 species of bird The sheer number of birds in The Gambia makes it a must for any birdwatcher even in the hotel gardens you ll spot many different species. However, we recommend a half or full-day with local bird guide, Malick Suso (see pages for more information). Pamper yourself at Coco Ocean s world-class spa The boutique hotel in Bijilo has an 1800m² spa facility with thalasso pool, Finnish sauna, Moroccan Hammam and a full range of beauty treatments, just waiting for you to enjoy. Contact your Local Travel Agent or call our experts on

18 Cuisine The Gambia has an excellent choice of good restaurants serving a range of cuisine both within the hotels and in the resort areas, many boasting international chefs who now live and work in the country. Eating out If you enjoy sampling the local cuisine while on holiday, The Gambia as a destination will not disappoint. You can choose between Chinese, Indian, Lebanese, Italian, Mexican, English and of course Gambian cuisine, to name just a few. The standard is generally good and prices are currently lower than in the UK; a three-course meal in one of the country s top restaurants costs around 25 per person excluding drinks whilst a simple meal and a beer can cost well under 10. Of particular note is the abundance of freshly caught seafood including ladyfish, barracuda, captain fish, snapper, butterfish, lobster and huge Atlantic prawns. In beach bars in the south of the country you can order the catch of the day and the staff will go to the local fishing village and purchase some freshly caught fish for you. Vegetarians are increasingly well catered for and many hotels will offer a vegetarian dish or cook something to order. There are four main traditional Gambian dishes: Benechin rice cooked with meat or fish, vegetables and tomatoes Domada meat stewed in peanut purée, served with rice Superkanja okra, fish / meat, palm oil, onions and pepper boiled together Chicken Yassa chicken cooked with fresh lime, onions and ground pepper OUR EXPERT OPINION... One of the highlights of my regular trips to The Gambia is sampling the local cuisine and I am always spoilt for choice. Dining in can take many forms: from a sumptuous hotel buffet whilst being entertained by a local drumming troupe to enjoying à la carte delicacies with an ocean view in a boutique hotel. However, I am always struck by how easy and safe it is to hop in a taxi and venture out why not give it a go? KAREN PRODUCT MANAGER Hotel dining If you prefer to budget for your holiday, traditional half board is available at a supplement in most hotels, which may either be prebooked or purchased directly from the hotel. This is generally served as a buffet, or a table d hôte menu at smaller properties or during the quieter summer months. It is worth noting that several of our Luxury Collection properties, such as Ngala Lodge and Coco Ocean Resort & Spa, offer excellent quality à la carte dining within the half board package at no additional cost. Most of our unique properties are based on half or full board due to their locations and provide an opportunity to sample fresh local produce. Coco Ocean 18 For more information or to book online visit Gambia.co.uk

19 Mandina Lodges Restaurant guide and discount vouchers All our package holiday-makers receive a complimentary Gambia Guidebook with their tickets which includes an extensive restaurant guide. Better still, there are discount vouchers of up to 10%, valid in the featured restaurants, to save you money while on holiday. To get a flavour of the excellent cuisine you can expect, visit our online restaurant guide Gambia.co.uk/Restaurants KOMBO BEACH Ngala Lodge - Fine dining in a cliff top setting. Clay Oven - Popular Indian cuisine. Scala - Family-run restaurant with an extensive international menu and good steaks. Al Rawshe - Lebanese cuisine with open-air terrace in Kololi. El Sol - Mexican cuisine & cocktails. Sea shells - Friendly atmosphere with lobster thermidor as a favourite special. luigis - Pizza and pasta house serving Italian and international dishes throughout the day. Calypso at the Cape - Beachside dining and crocodile watching. Captain s table - International cuisine with shrimp specials in Kotu. tao restaurant - Asian restaurant in Kololi. the brasserie - International menu overlooking the beach at Kotu. BUDDHA RESTAURANT - Wide variety of beautifully presented sushi dishes in Cape Point. GAYA ART CAFE - Greek family-run restaurant with a Mediterranean menu. Contact your Local Travel Agent or call our experts on

20 Find your perfect holiday We believe The Gambia offers something for everyone, and provides a gentle introduction to Africa as well as being a fantastic winter sun destination. To make finding that perfect holiday a little easier, these pages introduce some holiday ideas for you to consider, whether you are a first-time visitor or searching for something different for your next trip. Beach holidays most of our hotels lie on or close to a long stretch of golden sand, making The Gambia perfect for a relaxing, winter sun holiday. Some properties offer stunning views with unforgettable sunsets, others are more lively with beach activities such as volleyball on offer. The luxury experience the best boutique properties and spa hotels in The Gambia are available through us. Upgraded flights from Gatwick to Banjul and private transfers (included for Star Plus holiday-makers) are also available to enhance your holiday experience. Unique lodges a diverse mix of individual properties, some of excellent quality, offering a unique experience of this wonderful country and it s neighbour Senegal, its people and wildlife. Most are within easy reach of main resort areas. SPA holidays whether you want to spend a whole week pampering yourself or are looking for just one or two treatments during your stay, there are some fantastic opportunities in The Gambia, such as at Coco Ocean Resort & Spa on pages Smaller luxury properties without their own spa facilities are often able to arrange for you to have a massage or other treatment in the comfort of your own room. Alternatively, many hotels have a beauty salon on-site see individual hotel pages for further information. Summer holidays in the green season, the beaches are uncrowded and the country is alive with vibrant colours. Spectacular tropical storms from July onwards tend to take place at night or are generally short-lived, the dramatic clouds quickly giving way to blue skies and high temperatures. Luxury properties can offer excellent value for money compared to those in the Mediterranean at this time of year. Mandina Lodges 20 For more information or to book online visit Gambia.co.uk

21 Tailormade itineraries ideal if you cannot choose between properties or wish to venture slightly further afield and experience the real Africa with a 3 or 4 night stay at one of our Unique Collection properties, or why not venture into neighbouring Senegal? Our knowledgeable UK staff have the expertise necessary to advise on your perfect tailormade holiday with transfers arranged for you, this really is a safe and easy way to explore this exciting region of West Africa. Some ideas of our favourite combinations can be found on pages and Couples, families or groups certain boutique properties cater for adults only if you are looking for an exclusive experience or celebrating a special occasion; others are more lively, providing daytime activities and evening entertainment for couples and families alike. All-inclusive holidays may also be available. Many of our larger hotels welcome groups and our dedicated Groups department will be happy to assist. Birdwatching you don t have to be an avid twitcher to enjoy the variety of birdlife on offer in this region, whether it be wandering around the grounds of your hotel or on an organised birdwatching tour. We are delighted to be working once again with Chris Packham see pages for information on his 2017 Gambia tours. Cultural experiences if lying in the sun all day every day is not for you, we offer a wide range of optional excursions to enable you to explore and understand more about the local way of life. Or for a more exclusive experience, our reps can advise on some memorable days out with our new à la carte excursions please see pages for some ideas. kotu beach Fishing the waters around The Gambia and Senegal are renowned for both beach and bluewater fishing opportunities. For those with a casual interest, a day s fishing can be booked in resort. We also work with World Sport Fishing to offer professional off-shore trips on sport fishing boats. For more details contact them on or at Worldsportfishing.com Contact your Local Travel Agent or call our experts on

22 Travel Upgrades We believe your holiday starts as soon as you leave the UK. We can arrange travel benefits such as an upgraded flight service and private transfers to enhance your holiday experience and to make your journey more comfortable. Banjul Airport First Class Lounge Following exceptional feedback, we are delighted to once again offer you the only direct upgraded flight service from London to Banjul with Titan Airways, one of the UK s most prestigious charter airlines. We can also pre-book additional extras to ensure you are relaxed at every stage of your holiday. Availability on this exclusive service is limited so we would recommend booking early. our star service Star Service will be operated once again by award-winning Titan Airways and is available on its Gatwick flights throughout winter. It offers a wide range of benefits both at the airport and on board which are not enjoyed by passengers travelling in economy. Airport lounges at both Gatwick and Banjul are included, along with a 30kg luggage allowance, a dedicated check-in and priority boarding. On board you can benefit from newstyle, comfortable seating converted into a popular 2-2 configuration located at the front of the aircraft. Enjoy complimentary drinks, an upgraded meal service and high-tech personal entertainment. Return supplement from 249, or from 150 one way. Star Plus On our Gatwick service, seats in the front row of the aircraft enjoy greater legroom along with other benefits such as resort private transfers in addition to the standard Star Service. These can be secured for an additional charge book early to avoid disappointment. Exit seats A limited number of exit seats are available to pre-book at a supplement from all airports. Return supplement from 40 ( 60 on Gatwick flights). Private transfers On arrival at Banjul Airport, avoid the crowds and get whisked away to your hotel in a private, air-conditioned vehicle. If you choose to travel in Star Plus, private transfers are included in your holiday price. For more details visit Gambia.co.uk/Luxury Prices from 40 per car each way. UK AIRPORT LoungeS We are able to pre-book lounges at all our airports where you can enjoy a complimentary light breakfast and soft / hot drinks in comfort prior to boarding your flight. Prices from 21 ( 28 at London Gatwick, included for Star passengers). First Class Lounge The air-conditioned airport lounge in Banjul can be purchased either in advance or locally, however availability is limited so we recommend booking prior to travel. Price 15 (included for Star passengers). Return supplement from 399, or from 225 one way. 22 For more information or to book online visit Gambia.co.uk

23 Choosing the right hotel We believe we work with the best properties The Gambia has to offer and our brochure and website feature a wide range to suit all travellers, from luxurious boutique hotels and relaxing spas right through to simple, African-style hotels and unique river lodges. As a specialist we ve learnt just how important it is to match the right hotel to each individual it can make the difference between a good holiday and an unforgettable experience; to help you, hotel descriptions have been written by members of our team who have visited the hotels and know them well. They accurately list their facilities, locations and the ambience you can expect, with further information on our website to help you narrow down your choice of holiday. If you are still finding it difficult to choose, why not give our knowledgeable staff a call or even visit two or more properties! The Luxury Collection The best beachfront and sea-facing hotels The Gambia has to offer. Coco Ocean Resort & Spa is visually stunning with service and cuisine levels to match, Ngala Lodge is a smaller boutique-style, cliff-top hotel with very personal yet relaxed service and excellent customer reviews whilst Leo s Beach Hotel is a small, contemporary alternative. The larger but tranquil Kairaba Hotel is a well-established favourite right in the heart of Kololi, and for stunning sunsets look no further than the friendly White Horse Residence. The Unique Collection An exciting collection of lodges and hotels, each offering a truly unique holiday and wildlife experience, which can be combined with one another or a larger resort hotel for a twin-centre stay. Some provide many of the characteristics of the Luxury Collection but with a more laid-back atmosphere, conveying a sense of relaxed indulgence. Others may be more simple but are individually styled, and each property promises friendly service and freshly prepared cuisine. Located away from the main tourist areas, memorable settings such as the Makasutu Forest surrounding Mandina Lodges, provide a stunning African backdrop, while a visit to see the chimpanzees upriver promises to be an unforgettable experience. The mid-range & value Collections A wide selection of 2-4½ properties, all carefully selected by us, which may be suitable for couples, families or groups. Here you will find something to suit all budgets: all have a pool and are either on or a short walk from a sandy beach. Whether you are looking for a lively holiday experience with daytime activities and a full entertainment programme during winter, or a small property full of character offering a relaxed atmosphere, there is sure to be something that will appeal. You will also find many photographs, video clips and more information and reviews online to help you select your ideal holiday at Gambia.co.uk/Hotels Leo s beach hotel Coco ocean Contact your Local Travel Agent or call our experts on

24 The Unique Collection This exclusive collection grows in popularity every year, with increasing demand for both twin-centre and stand-alone holidays from those wishing to discover more of this wonderful region and its wildlife without venturing too far off the beaten track. Imagine waking up in a four-poster bed in a lodge floating on the river with the sound of The Gambia s incredible dawn chorus as your alarm clock; perhaps dining to the call of hippos and viewing chimpanzees upriver or venturing into nearby Senegal to experience big game up close in its natural habitat all this and more is possible with a stay at one of our Unique Collection properties. Each property offers you a unique wildlife encounter along with lowkey but very personal, friendly service and simple, freshly prepared cuisine. Accommodation varies from the simple to the sumptuous; Mandina Lodges and Fathala Wildlife Reserve, for example, share many of the qualities you would expect from a Luxury Collection hotel just with a more laid-back style, and with the challenges of a slightly more remote location. Planning your unique experience Choose to spend your entire holiday at one of these unique properties (with the exception of Chimp Rehabilitation Project Camp), or combine a few days with a stay at one of our coastal hotels or a second lodge. For a longer holiday please use the expertise of our staff or we make some tour suggestions on pages PCHT / Shutterstock 36 For more information or to book online visit Gambia.co.uk

25 ON THIS PAGE Mandina Lodges Opposite L-R: Fathala Wildlife Reserve, Sunbird, Chimp Camp

26 Mandina Lodges Relaxing birdwatching guides LUXURY UNIQUE LOCATION: makasutu forest distance to beach: n/a transfer time: 40 mins Hidden away in the African bush on a mangrove-lined tributary of the River Gambia, a stay at Mandina Lodges is a more peaceful, tranquil and unique experience than you could ever imagine. Being in the heart of the Makasutu Forest, you re able to connect with the surrounding nature, filled with all manner of monkeys and reptiles, amongst a vast array of birdlife. You ll also discover very quickly that the accommodation at Mandina is a feature in itself, one which exudes individuality, yet enables you to blend in with your environment. Nine beautifully designed lodges both on and off the river provide for a tranquil stay, removing you completely from the hustle and bustle of everyday life. Explore the local area at Mandina with your own personal guide who will accompany you on an educational forest walk or a relaxing river trip. These local adventures really allow you to immerse yourself into the atmosphere and beautiful landscape, seeing a wonderful selection of wildlife along the way. End your day with a freshly prepared meal, making the most of the personal and friendly service. So whether you wish to relax by the exotic feature pool or spend your days out and about exploring, we re confident that Mandina will gradually work its magic over you, and you ll leave wishing for more. HOTEL Facilities Large pool and sun terraces Bar and al fresco dining areas Canoes Forest guides Local excursions 9 lodges No credit card facilities LODGE Facilities Four-poster bed Fan Safety deposit box Mosquito nets Tea / coffee delivered to your lodge each morning No energy-sapping air-conditioning or fridge / minibar. Solar power is used where possible POPULAR ROOM CHOICES Mangrove lodge Thatched lodge with indoor bathroom and large sun terrace overlooking the mangroves Jungle lodge Very spacious with own private roof terrace Floating lodge Singlestorey platform jutting into the river with al fresco bathroom Stilted lodge Separate bedroom, unique outside bathroom, open-air lounge area and second-storey dayroom Wildlife in makasutu An amazing array of birds, monkeys, monitor lizards, baboons and manatees have all made Makasutu their home. The expert guides can help you explore the forest on foot or in canoes. No children under 10 years PAYABLE LOCALLY AN EXPERT OPINION... Mandina is beautiful; it s a patch of heaven on earth tranquil, lush, peaceful and full of fabulous wildlife. The stunning lodges are perfect this place is simply awesome. CHRIS PACKHAM PRESENTER prices & Flight upgrades Prices - PAGES (Fold OUT) flight details - PAGEs search online - gambia.co.uk/mk 3 NIGHT ADD ON FROM 349 HALF BOARD 38 For more information or to book online visit Gambia.co.uk

27 jungle Caption lodge stilted lodge Contact your Local Travel Agent or call our experts on

28 Fathala Wildlife Reserve senegal wildlife luxury tents UNIQUE SENEGAL LOCATION: karang, sine saloum south distance to beach: n/a transfer FROM BANJUL: 2½ hours The 2,000 hectare Fathala Wildlife Reserve, within a 10,000 hectare national reserve in neighbouring Senegal, is like a glimpse into West Africa s past, a past where large animals roam free, where rhino, giraffes, giant derby eland, buffalo, warthogs, vervet and colobus monkeys are a regular part of the landscape. At Fathala, you can see all this and more... The real treat with Fathala, luxury safari tents aside, is that it s big enough not to feel overly-managed the animals roam free, minding their own business and you have to travel to them in the safari trucks. That said, it s set up in such a way that the wildlife always feels close enough, and there is always the rhino-frequented waterhole, which you can view from the excellent Mahogany restaurant and lounge, or while taking a dip in the plunge pool the perfect place to cool off in the heat of the day. The air-conditioned safari tents are masterpieces of gentle luxury and are arranged in pairs at the end of raised walkways. They re spacious and cool, with wooden floors throughout and offer lovely views of the reserve. There s nothing quite like waking in the morning to the warm background hum of the African bush, and catching a glimpse of monkeys in the branches of the mighty mahogany trees LODGE Facilities Plunge pool with sunbathing deck Open-air restaurant Baobab bar Activity Centre with full activity programme Continental breakfast, light à la carte lunch, 3 course set menu for dinner 20 luxury safari tents Room Facilities Air-conditioning Mosquito nets Twin / double beds Private deck Fridge Tea and coffee-making facilities Bathroom with freestanding bath, twin basins, flushing toilet and guest amenities Private open-air double showers Safety deposit box Hairdryer Getting to fathala Fathala Wildlife Reserve is located near Karang in Senegal, just a short journey north of the Senegal / Gambia border. The transfer from Banjul includes a river crossing of approximately 30 minutes, border crossing formalities and then a short road transfer. You can combine Fathala with any of our Gambia or Senegal hotels; if only staying at Fathala, you will need to spend your first night in The Gambia. PAYABLE LOCALLY OUR EXPERT OPINION... Unforgettable wildlife encounters coupled with excellent food and accommodation so luxurious that you forget you are in a tent! What an amazing, yet accessible, African adventure. KAREN PRODUCT MANAGER prices & Flight upgrades Prices - PAGES (Fold OUT) flight details - PAGEs search online - gambia.co.uk/ft 3 NIGHT ADD ON FROM 475 PER PERSON 40 For more information or to book online visit Gambia.co.uk

29 Contact your Local Travel Agent or call our experts on

30 Chimp Rehabilitation Project tranquil wildlife & BIRDWATCHING guides UNIQUE CAMP LOCATION: river gambia national park distance to beach: n/a transfer time: 4½ hours Be one of a few, privileged guests to witness chimpanzees in their natural environment, thanks to this unique conservation project started in 1979 a real once in a lifetime opportunity. The chimps (now numbering over 100) live on a series of three islands on the River Gambia 270km inland from the coast. You reach the camp, situated on the banks of the river overlooking the islands, after a four and a half hour drive. It s a fascinating journey, allowing you to watch the landscape unfold and to get a glimpse of everyday Gambian life. The camp is open to visitors for four days each week and offers simple accommodation with freshly prepared food and is, in its way, quietly breathtaking. It consists of four twin-bedded safari tents set 50 metres apart on raised platforms, all with astounding views of the national park the river, the gallery forest, the wide, wide skies and the abundant wildlife. Undoubtedly, the highlight of your stay will be the daily two-hour boat trips around the islands, observing the chimps as they go about their business, with the chance to spot hippos and other wildlife as well as ample birdwatching opportunities. This unique project provides a perfect addition to a beach holiday or as part of a wildlife tour. Facilities Waterhouse for meals and relaxation 4 tents with shaded terrace and sunbeds Twin beds with mosquito nets Outside private shower (water is naturally heated so cooler in mornings) Composting toilet (short distance from tents, shared between 2 tents) Afternoon chimp viewing boat trips (included) No mains electricity or air-conditioning local experiences Little Africa morning boat trip (included for 3+ night stays) with hike to Sama Boi Konko cliff, alleged spot where the last Gambian elephant died Morning birdwatching / nature walks NB Experiences may incur a local charge PRactical information The journey to the camp, which is located on the south bank of the River Gambia, is largely along a tarmac road, then an uneven track for final 30 minutes drive through local villages. Transportation is by either air-conditioned 4WD or minibus for the 4½ hour drive. A reasonable level of fitness is needed to maximise enjoyment of this trip and to manage the many winding steps to the tents. It is hot during the day with cool nights during the winter, getting hotter from March onwards. No children under 13 years OUR EXPERT OPINION... Seeing the chimps and other wildlife was an experience of a lifetime, but also relaxing in the waterhouse and listening to the sounds of Africa was just as magical. CHRIS ROWLES MANAGING DIRECTOR prices & Flight upgrades Prices - PAGES (Fold OUT) flight details - PAGEs search online - gambia.co.uk/crp 2 NIGHT ADD ON FROM 425 FULL BOARD 42 For more information or to book online visit Gambia.co.uk

31 Contact your Local Travel Agent or call our experts on

32 Sue Robinson / Shutterstock Tanji Bird Reserve Eco-Lodge Birdwatching Small & friendly Tranquil UNIQUE LOCATION: brufut / tanji distance to beach: 100m transfer time: 30 mins Designed to appeal to nature lovers, this simple lodge in the heart of Tanji Bird Reserve really does offer extraordinary opportunities to witness The Gambia s varied birdlife, with the help of expert local guides. Its elevated location overlooking the ocean also enables guests to enjoy a relaxed meal with a view after an early start, followed perhaps by a stroll along the deserted beach, binoculars in hand. The eco-lodge is a community-based project run and staffed by local people. What s striking is how the property feels like part of the landscape, with four domed lodges, each housing two simple but comfortable rooms, which are designed to remain cool and face out to sea. This sense of blending with the surroundings is mirrored in the ecological emphasis with some use of solar power and using local ingredients for meals, especially fish from the fishing village at Tanji. The real allure of the place, though, is the wildlife, and particularly the birds which are here in abundance woodland and savannah birds, sea birds, raptors a must for any avid birdwatcher. Why not consider a twin-centre holiday with the Sine Saloum Delta in Senegal, another ornithological paradise? HOTEL Facilities Open-air bar and dining area serving simple hot and cold breakfasts with simple table d hôte dinner menus Freshwater pools to attract wildlife Birdwatching guides Ad hoc Wi-Fi in bar area Bicycle hire Excursion to nearby Bijoul Island 8 rooms Room Facilities Double beds (twin mattresses) / twin beds Mosquito nets No fans or air-conditioning Fridges available at a supplement No hot running water PAYABLE LOCALLY OUR EXPERT OPINION... A great place to stay for birding enthusiasts. The reserve is a mecca for sunbirds, migrant warblers and game birds as well as waders, terns and ospreys on the coast. MALICK SUSO BIRD GUIDE prices & Flight upgrades Prices - PAGES (Fold OUT) flight details - PAGEs search online - gambia.co.uk/tbr 3 NIGHT ADD ON FROM 99 PER PERSON 44 For more information or to book online visit Gambia.co.uk

33 Suite Keur Saloum Hotel senegal couples & relaxing birdwatching UNIQUE SENEGAL LOCATION: Toubakouta, sine saloum south distance to beach: waterfront transfer time: 2½-3 hours The Keur Saloum Hotel, riding high above the elaborate twisting waterways of the Sine Saloum Delta, combines comfortable accommodation, a spectacular location and has a serenity all its own. A highlight for many is the hotel s panoramic terrace. You can stretch out in chairs or hammocks and take full advantage of amazing views as egrets and herons, returning from their hunting grounds, fly slowly across the golden coin of the setting sun. The bungalows, offering simple but comfortable accommodation, are set amongst the gardens, surrounded by numerous shady trees, aromatic shrubs and flowering plants. For an extra special location overlooking the river we would recommend upgrading to one of the spacious suites, which are stylishly decorated, with a lounge area and an extensive private terrace. In the evening, the open-plan bar and restaurant is a great place to mingle and swap stories about your day. HOTEL Facilities Swimming pool with sun terrace Panoramic terrace Wi-Fi in bar Bar and restaurant offering continental breakfast and table d hôte lunch and dinner Tennis Table tennis Gift shop Mountain bikes Kayaks Fishing & excursion programme 54 rooms Room Facilities Double or twin beds Air-conditioning POPULAR ROOM upgrades Suite Larger rooms with lounge area, bathroom with walk-in shower and separate wc, dressing room, terrace / balcony getting to KEUR SALOUM The transfer from Banjul includes a river crossing of approximately 30 minutes, border crossing formalities and then a short road transfer. You can combine Keur Saloum with any of our Gambia or Senegal hotels; if only staying at Keur Saloum, your first night will be spent in The Gambia. Away from the busier tourist areas, you are perfectly placed to discover the real Senegal and the hotel offers a host of excursions, this includes making use of its many boats to take you fishing, for a picnic on a deserted beach or to explore one of the other villages along the river. PAYABLE LOCALLY OUR EXPERT OPINION... In this peaceful Senegalese haven I felt away from the world. There were plenty of staff in the background, always ready to give a helping hand. It was bliss. NINA ADMIN prices & Flight upgrades Prices - PAGES (Fold OUT) flight details - PAGEs search online - gambia.co.uk/ks 3 NIGHT ADD ON FROM 249 HALF BOARD Contact your Local Travel Agent or call our experts on

34 Multi-centre tours Each of our Unique Collection properties offers a different experience whether your interest is in the vast array of wildlife waiting to be discovered or simply in enjoying a tranquil retreat in beautiful surroundings. We believe that a combination of these different encounters in either The Gambia or the Sine Saloum Delta, Senegal can offer a fantastic holiday option, especially for those who know this area well and are looking for a new, slightly more adventurous experience. Even for the first-time visitor, the unique appeal of these properties will leave you with memories to treasure and with all transfers arranged for you, all that is required is to sit back and enjoy the passing scenery and anticipate the delights that await. We specialise in tailormade holidays and have arranged over 250 multi-centre holidays in the last 12 months. Our staff are extremely knowledgeable and can advise on the best combinations to suit your needs; further information can be found on pages It is also possible to arrange private vehicle hire with a driver and guide through our local ground handlers we can facilitate day trips, overnight tours or round-trips taking in a range of sites and cultural experiences to suit your personal interests. Mandina lodges Chimp Camp 46 For more information or to book online visit Gambia.co.uk

35 Mandina Lodges Fathala Wildlife reserve To make it easier we have put together one of our favourite itineraries Wildlife of The Gambia & Senegal which is available to book as a stand-alone package or can be extended by adding a few days at either end in a beachside hotel of your choice. DAY 1 Half Board Arrive from UK or resort hotel and transfer to the award-winning Mandina Lodges at Makasutu Forest. DAY 2-3 Half Board Relax in stunning accommodation and swim in the enormous pool as well as spending time exploring the forest and waterways with the help of your personal guide. There is plenty of birdlife to enjoy and you are sure to spot the troops of baboons who parade through the surrounding forest. Dine al fresco and enjoy the company of fellow guests around the fire pit under the stars. DAY 4 Full Board Enjoy a leisurely four to five hour drive up country along a tarmac road, absorbing the scenes of everyday Gambian village life as you pass by. Arrive at the cliff top Chimpanzee Rehabilitation Project Camp, located in the River Gambia National Park (the final approach is along a sandy, unmade track) in time to embark on a two-hour boat trip to view the chimps who reside on Baboon Islands. Dine in the riverside waterhouse, listening to the sounds of nature. DAY 5 Full Board Take an early guided birdwatching walk or spend the day relaxing in the waterhouse before a second afternoon river trip. As well as learning about the work that the project undertakes with the chimps, you are likely to see hippos wallowing in the river; binoculars are highly recommended. DAY 6 Bed & Breakfast You now continue to Senegal which includes a river crossing, either to Kuntaur or further upriver at Janjangbureh, then a comfortable five-hour drive down the North Bank to Barra and across the border into Senegal. Late afternoon will see you settling into the impressive lodge at Fathala Wildlife Reserve, complete with luxurious tented accommodation, where you can dine overlooking the man-made watering hole. DAY 7 Bed & Breakfast Embark on a three-hour game drive around the reserve with a chance to spot giraffe, zebras, rhino and buffalo, then relax by the small swimming pool or join one of the optional excursions offered by the lodge. DAY 8 Depart for the two and a half hour journey back to The Gambia via the ferry from Barra which offers a real taste of Africa. You will then be transferred either to the airport or your chosen hotel for a few more days of relaxation. Prices from 1599 including 7 nights accommodation based on two sharing a standard room on board basis stated, direct flights and transfers. Transfers between centres will be by air-conditioned vehicle (maximum six passengers). Upgraded lodges at Mandina and Star Service or other flight upgrades may be available at a supplement. NB Chimpanzee Rehabilitation Project Camp is a working project and is closed to visitors Monday to Wednesday inclusive, therefore this triplecentre holiday is based on a Tuesday arrival. Please note that a good level of fitness is required to ascend the many steps at the camp and no children under 13 are accepted. Contact your Local Travel Agent or call our experts on

36 Tailormade Holidays This extremely safe region of West Africa has a lot to offer and those that venture a little further afield experience more of the wildlife and true personality of The Gambia and neighouring Senegal. You do not have to be an adventurous traveller to combine stays in two or more different hotels or locations. Twin and multi-centre holidays are becoming increasingly popular within The Gambia and the small distances involved add to the appeal; alternatively why not consider travelling into Senegal for a chance to discover a different culture and landscape? We arrange transfers for all tailormade holidays. Holidays within The Gambia or with Senegal It is possible to combine virtually any combination of hotels in The Gambia or Senegal usually with a minimum of 3 nights in any one place, although 2 nights at the Chimpanzee Rehabilitation Project is also possible. Transfers to / from Senegal will generally involve a crossing on the Barra ferry which is a way to experience the real Africa in its own right. It is hard to suggest our favourite combinations as so much is possible; be it a relaxing few days absorbing the stunning views and tranquillity of White Horse Residence or Leo s, or savouring the sumptuous cuisine of Ngala Lodge and Coco Ocean, followed by a memorable wildlife experience at the award-winning Mandina Lodges, Chimp Camp, or over the Senegalese border to the amazing luxury tents at Fathala Wildlife Reserve. We are sure we can tailor a holiday you will not forget in a hurry. Unique or boutique? Our Unique Collection properties and boutique hotels lend themselves particularly well to a multi-centre holiday for a combination of bush and beach experiences. As many of these have a limited number of rooms it is advisable to book early. Multi-Centre TOURS If you are keen to explore independently we can arrange an upriver tour with private driver and guide, whether it be for one night or one week. Alternatively, we suggest a triple-centre wildlife encounter, full details of the itinerary can be found on page 47 or visit Gambia.co.uk/Tailormade Use our expertise Our staff have first-hand experience of each property and can advise on room upgrade options and activities to suit you. They can discuss the best order in which to visit properties to maximise your enjoyment and on distances and travel times involved. For more information about tailormade holidays and to discuss your ideas call or visit Gambia.co.uk/Tailormade Coco Ocean Fathala Wildlife Reserve 66 For more information or to book online visit Gambia.co.uk

37 MY EXPERIENCES IN THE GAMBIA It s hard to believe that a real Africa holiday could be so easy. Just a six-hour daytime flight from Gatwick and with no time difference, you arrive at teatime refreshed and ready for action. I soon found out that The Gambia is, quite apart from being authentic Africa, paradise on earth and a real treasure house for photographers and bird watchers. NICK SMITH AUTHOR, TRAVEL WRITER AND PHOTOGRAPHER My Gambian adventure was to be a twin-centre stay, combining both bush and beach and I discovered this to be a fantastic and easy way to experience the delights of this tiny country. It s just under an hour s transfer to the magnificent riverbank Mandina Lodges, which is tucked away in the blissful seclusion of the Makasutu Forest. It s hard to describe the luxurious and yet quirkily rustic setting that awaits: sumptuous food and beautiful views, also the surprise of a troop of baboons as well as countless birdlife. But for those who prefer something more akin to a beach holiday, there is also Ngala Lodge. Perched right on the Atlantic Ocean with a secluded beach, the hotel offers European-style comfort and delicious cuisine. I can only recommend that you try one, or both, unique experiences for yourself I will certainly be back. Mandina Lodges Ngala Lodge Contact your Local Travel Agent or call our experts on

38 Birdwatching Holidays The Gambia packs a great deal into a compact space not least the sheer number and variety of birds, some 540 species! For a relatively small country, The Gambia supports a huge variety of habitats. These include forest-savannah environments and drier woodland ones, marine systems and, of course, the life-giving River Gambia with its estuary mudflats and the intricate mangrove tributaries of the interior. In short, The Gambia is fantastic for birdlife all year round and provides an amazing opportunity for birdwatching. Similarly, the Sine Saloum Delta in Senegal provides a unique estuarine environment which is a haven for a huge variety of species, including flamingos and pelicans. In both destinations we offer a variety of excursions, both on and off the water, which provide an ideal opportunity for spotting birdlife and you don t have to travel far to see some amazing things you ll even find a whole host of exotic species in your hotel gardens. So whether you re a first-timer, a keen amateur or an enthusiast looking for particular species, we guarantee you ll find something to amaze and inspire you. BIRDWATCHING WITH MALIcK SUSO We can arrange half or full day birdwatching tours led by local expert guide Malick Suso a man Chris Packham has described as one of the very best bird guides in the whole of The Gambia and whose local knowledge is invaluable. The options for excellent bird sightings are endless with a variety of habitats to be found in close proximity to resort areas: for example, Kotu stream where you ll see all kinds of waders and kingfishers and, if you re lucky, the elusive bittern; Abuko Nature Reserve with its amazing pool where all sorts of species congregate, from African darters to hammerkopfs; Tanji shore and fishing village which is home to a mix of shore and sea birds as well as the rare Golden-tailed Woodpecker; and also the community project at Brufut woods, where the local experts will lead you to the White-faced Scops Owl and the impossibly camouflaged Long-tailed Nightjar. Private half day birding trips will cost from 39 per person, and from 69 per person for a full day, based on a minimum of two birders. For further information please go online at Gambia.co.uk/Birdwatching or to check availability and to book please call our reservations team or chat with them online. The Gambia is one of the best places in Africa to go birdwatching, and to get out into the field with the legendary guide Malick Suso is an experience I ll never forget. A really inspiring day hiking in the bush with plenty to see and never a dull moment. Malick is simply the best. NICK SMITH Author, travel writer and photographer 68 For more information or to book online visit Gambia.co.uk

39 Birdwatching with chris packham The ultimate birdwatching trip to The Gambia: spend 3 days accompanying BBC presenter Chris Packham and local guide Malick Suso in The Gambia searching for a wide variety of species, both on land and water. With a maximum of 17 people on the trip there will be plenty of opportunity to learn from Chris s extensive knowledge of wildlife as well as photography. The supplement for this 3-day trip based in Kotu is 449 (excluding flights). Chris then moves on to Mandina Lodges at Makasutu Forest to explore the forest and river and help you discover the abundance of wildlife that they harbour. A 3-night stay at the stunning Mandina Lodges can be booked alone or added to the above Kotu-based tour, costing from 699 for 3 nights including luxury accommodation for twin occupancy on half board (excluding flights). For more details visit Gambia.co.uk/ChrisPackham Tours led by Chris Packham depart on 17th and 21st February EXPERT OPINION... The Gambia, a few hours flight my first with Titan Airways who offered great service, really good food with clean and comfortable seating to a place with more than 500 exotic, flamboyant or friendly types of bird. It s a perfect destination to spot exciting new species or to get cracking photos that s why I go back year after year. CHRIS PACKHAM PRESENTER My chosen base in Kotu, the unobtrusive Bakotu Hotel, is truly a home from home so friendly, so helpful. It s a superb hotel with lovely shady gardens and is perfectly placed to explore the Kotu creek or the beach and local markets I always look forward to checking in and to the birds that I will discover in the vicinity. Then onto Mandina which offers something completely different it is simply beautiful, a patch of heaven on earth, tranquil, lush, peaceful and full of fabulous wildlife, and the stunning lodges are just perfect. Watching the egrets and herons arrive back at their roost as the sun sets serenely over the mangroves whilst sipping a cold beer is the best evening of my year this place is simply awesome. I hope you will choose to join me in The Gambia. recommended hotels Hotels we would particularly recommend for birdwatching are the small lodges at Tanji Bird Reserve, Bakotu and Senegambia hotels as well as Mandina Lodges at Makasutu Forest, or why not consider a twin-centre for the best chance to spot a wide variety of birds? All our featured hotels in Senegal are ideally located to attract a wide variety of birdlife. other birdwatching tours Fully escorted birdwatching holidays are also available with: Naturetrek.co.uk Limosaholidays.co.uk Contact your Local Travel Agent or call our experts on

40 Special Occasions Coco Ocean Whatever the celebration, we have selected the best rooms in the best hotels in the best locations so we can design the holiday of a lifetime for you. We can also arrange private transfers, upgraded flights, flowers, champagne, cakes and other extra touches to make the event truly special. Looking to get married in The Gambia? The Gambia is a fantastic choice for a wedding and offers excellent value for money, enabling you and your guests to enjoy an unforgettable day without the expense of a wedding in the UK or other destinations abroad. Our wedding planners have arranged over 100 weddings in The Gambia and, whatever your budget and party size, they can find a location that will make your occasion truly special you can hire one of our smaller properties exclusively for your wedding party. For more information and to download a brochure visit Gambia.co.uk/Weddings or our wedding co-ordinators at weddings@gambia.co.uk the perfect honeymoon destination... Both The Gambia and Senegal are exotic honeymoon destinations with accommodation to suit all tastes, whether you re looking for complete luxury and relaxation, or a unique cultural experience let us help you plan a tailormade trip you wont forget. Here are some of our favourite honeymoon locations. Macondo POOL Suite Ngala Lodge pg Relax and unwind with your own private plunge pool in this adultonly, boutique hotel. Floating Lodge Mandina Lodges pg Sleep in a four-poster bed in a unique lodge floating on the river in the heart of the African bush. Beach House Coco Ocean pg Celebrate in style with relaxing spa treatments, à la carte cuisine and luxurious surroundings beside the beach. Sea-facing Lodge White Horse Residence pg A romantic hotel with stunning sunsets and views towards the unspoilt beach. safari tent FATHALA WILDLIFE RESERVE pg Stunning, luxurious, air-conditioned safari tents set in a wildlife reserve across the border in Senegal, just a short river crossing from The Gambia. Mandina Floating Lodge 70 For more information or to book online visit Gambia.co.uk

41 Group Travel to The Gambia At The Gambia Experience, we recognise groups may have different needs and requirements to that of holiday-makers. Last year alone, we assisted over 50 groups with 800 travellers from a wide range of specialisations, arranging flights, accommodation, transportation and resort excursions. Whether you are interested in African life, education, sport or charitable work, we have the knowledge and expertise to tailormake your perfect itinerary. Our dedicated group co-ordinators can advise and assist you before your trip whilst our knowledgeable resort staff can offer help and support during your stay. Our complimentary group service includes: Competitive prices Free places year round from one free for every six paying passengers* Flexibility with deposits and administration charges Subsidised leader familiarisation trips* Group leader pack containing useful information and tips Free Gambia Know before you go guide Pre-booked seats together and dedicated check-in* Private airport coach transfers* Dedicated local representative and mobile phone use* * Terms and conditions apply Popular Group Hotels Here are a few of our most popular properties for groups: African Village pg 64 / Palm Beach Hotel Gambia.co.uk/PB Value for money hotels with simple facilities Kombo Beach Hotel pg 50 / Senegambia Hotel pg 54 Lively 3½ hotels with ample facilities and a beachfront location Ocean Bay pg 52 / The Kairaba pg 34 Quality 4½ & 5 hotels with conference facilities Bakotu Hotel pg 56 / Tanji Bird Reserve Eco-Lodge pg 44 Character properties, ideal for birdwatching groups Sandele Eco-Retreat / The Gunjur Project Gambia.co.uk Rural properties with a strong emphasis on sustainable tourism and involvement in community projects For more details of what we can offer and the free places available for your travel dates visit Gambia.co.uk/Groups or call our groups team on Contact your Local Travel Agent or call our experts on

42 Working positively for The Gambia Over the years we have supported many worthwhile projects from building classrooms, to forestation programmes, low carbon stoves, to solar lighting schemes. Protecting The Gambia Tourism brings many benefits but at the same time it can adversely affect destinations, both environmentally and socially. We strive to, with the support of our customers, work positively towards protecting the natural beauty, wildlife and culture of our destinations so that future generations can continue to enjoy them. We are pleased to be working with like-minded hotels such as Lemon Creek and Kombo Beach who have both achieved Travelife awards for their sustainable policies and practices. Further details of our sustainable tourism policy and how customers can get involved can be found on our website at Gambia.co.uk/ST Opt in & offset a carbon offset scheme By opting in to our Carbon Offset Scheme, a donation of 5 per person will be invested into various projects including community tree planting, solar lighting or low carbon stoves which not only offer carbon benefits but at the same time economically support rural villages. Visit our website Gambia.co.uk/CarbonOffset to see how your contribution can make a difference. Charity directory We recognise that many individuals and organisations undertake excellent work supporting The Gambia and its people. We believe sharing knowledge, experience and resources provides the best support for these organisations, hence we have set up a charity directory to act as a hub. If you are part of an organisation who would like to be added to the directory, or if you are keen to learn more about projects operating in The Gambia, please visit our website Gambia.co.uk/CharityDirectory The Gambia Experience took us from darkness and brought us to the light. MARIAMA MANGA, HEAD OF THE KANUMA VILLAGE COMMITTEE Community Development Fund In 2015, we launched our new charitable venture, the Community Development Fund where our aim is to not only help Gambian communities but to also empower these communities to help themselves. We are currently working in conjunction with ComAfrique Inversol Initiative (CII), Light up a Village, who bring much needed solar power to West Africa. With your support, our goal is to raise funds to light up villages all over The Gambia, changing the lives of as many Gambians as we can. The idea behind the programme is that for around 2250, we are able to light up a rural village using solar lighting, a life-changing gift. The lights are then distributed amongst the local community who pay a small amount for them each day (less than the cost of buying candles and a much safer alternative). This money is collected and saved by a village committee who, after one or two years, will reinvest the funds into more solar lights as well as other sustainable business ideas. To make sure we support young Gambians, we will also ask communities to put 50% of their generated income back into education with the other 50% going on whatever they decide. So how can you donate? Give a personal donation which, for Gambia Experience guests, will be matched by the company. Buy your malaria medication through Lloyds Pharmacy who will make an 8% donation for every purchase made. Visit Gambia.co.uk/Medication for more details. Complete your questionnaire online. For every 100 completed holiday questionnaires received, the company will donate 10. For more information about the Community Development Fund and to subscribe to our newsletter, please visit Gambia.co.uk/CommunityDevelopmentFund 72 For more information or to book online visit Gambia.co.uk

43 solar lighting stove initiative Contact your Local Travel Agent or call our experts on

44 A-Z Things to know before you go... In order to help you plan your visit we have compiled a short A-Z of useful information about our holidays to The Gambia and Senegal. You will find a wealth of further information relating to these and other subjects on our website or, alternatively, use the first-hand knowledge of our staff. Airport hotels, car parking and lounges We can offer a range of airport hotels with or without parking to suit all budgets. We can also pre-book business lounges at all of our UK airports and the air-conditioned First Class Lounge in Banjul Airport. Conveniently located car parks are available at all airports, which offer a free 24-hour transfer service to and from the airport terminal. To make a booking please call our staff or visit Gambia.co.uk/HolidayExtras Book with confidence The Gambia Experience is a trade name of Serenity Holidays Limited. Most of the holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is Please see page 3 for our Terms and Conditions for more information. We are also members of ABTA, ABTOT and AITO. AITO is the Association for independent and specialist holiday companies. Member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service as well as sustainable tourism. The Association encourages the highest standards in all aspects of tour operating. See page 76 for the AITO Quality Charter. Child and infant discounts To qualify for a child discount, children must be between two and 12 years old on return to the UK. They must share a room with two adults paying brochure price. Air Passenger Duty of 73 per child aged 15 or under will now also be deducted from the price of your holiday. Infants under two years on return to the UK are charged a fee of 45 to cover administration costs but are generally not allocated a luggage allowance (some airlines offer 10kg) or a seat on the aircraft. Check-in For all flights to Banjul from Gatwick please check in at least two hours prior to the departure time shown on your tickets (three hours from Banjul) except when travelling in our Star Service during winter, which is 90 minutes. For regional flights to Banjul checkin is also 90 minutes prior to departure time. Our airport representative will be at the check-in desk to assist with any queries that may arise. If you are collecting a ticket on departure, please allow sufficient time to pick up your documents. Currency The Gambia s currency is the Dalasi (57-60 Dalasi to 1 in March 2016). Travellers Cheques are no longer accepted, although credit cards may be and conversion to US dollars is now used; please check with individual hotels (surcharges will apply). Visa debit cards may be accepted at ATMs. The currency in Senegal is the West African CFA Franc but Euros are also accepted in hotels (fixed rate of 1 = 656 CFA Franc). Excess luggage Airlines are very strict about luggage allowance and only consider limited requests for an increased allowance from registered charities. If you are carrying more than your allocated amount you will have to pay an excess luggage charge at check-in (approximately 15 per kg) and we cannot guarantee that the airline will accept all your luggage. If you do have a large amount of luggage, we can advise on sending it by freight. Flight delays Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our control. In the event that such a delay occurs, we will always do our best to provide a snack or meal when appropriate and in the case of an overnight delay, provide accommodation, although this may not be your holiday accommodation. Should there be an extended delay to your homeward flight we will endeavour to delay your departure from your holiday accommodation. 74 For more information or to book online visit Gambia.co.uk

45 Foreign Office travel advice We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Their website at Gov.uk/foreign-travel-advice is packed with essential tips, travel advice and up-to-date country specific information. Gambia Tourism Board 92 Ledbury Road, London W11 2AH Telephone: Holiday questionnaire To help us improve our service and ensure standards are maintained, we should be most grateful if you would complete our online questionnaire on your return. Your feedback will influence the ratings displayed online for each property, as will FEEFO (an independent review body) survey results. We will also donate 10 to The Gambia Experience Community Development Fund for every 100 completed questionnaires received. Language The official language in The Gambia is English and in Senegal it is French. In both countries tribal languages are also spoken, these include Mandinka and Wolof. Medication No inoculations are compulsory if travelling from the EU although you may be required to show a yellow fever certificate when passing between The Gambia and Senegal. You should consult your doctor or travel clinic before booking, who will recommend certain medication especially for malaria prevention, which can also be purchased online. All medicines should be carried in hand luggage. What s Included There are no hidden extras to add to our brochure prices, which include a luggage allowance, all taxes, transfers and meals on outbound and inbound flights. The brochure holiday price includes: Return flight between the UK and Banjul with in-flight catering of a hot meal Luggage allowance of: economy flights to Banjul 20kgs, Star Service 30kgs, Star Plus 40kgs UK Air Passenger Duty (APD) 73 Airport departure taxes from both the UK and The Gambia 10 Gambian Government tourism tax Banjul Airport Development Fee (ADF) of 20 Welcome drink on arrival in Banjul Passports and visas A full, valid British passport is required for entry into The Gambia and Senegal, valid for the duration of your stay in The Gambia, and for Senegal, this should be valid for at least three months on return to the UK. If you need to apply for a passport, do so at least 12 weeks before departure. For other nationalities, call our office for details. For long stay holidays in The Gambia, travellers must have their passport stamped by the Immigration Office every 28 days and pay a fee of approximately 1000 Dalasi. Transportation between the airport and your accommodation Accommodation based on two sharing and meal basis as detailed on your booking confirmation invoice The services of our resort staff and local office please note that our representatives do not visit any of our Unique Collection properties, Leo s Beach Hotel, White Horse Residence or Hibiscus House in The Gambia or hotels in the Sine Saloum Delta, Senegal where a 24-hour contact number is provided Welcome meeting (excluding above hotels) A Gambia Guidebook with discount vouchers for package holidays Resort map for Gambia holidays Christmas and New Year Gala dinners CAA ATOL protection contribution Contact your Local Travel Agent or call our experts on

46 Prices and surcharges Our prices are based on the cost of fuel as of 19th February If the cost of fuel does rise, we may be forced to introduce a fuel surcharge to cover the increased costs to us. In the event of any other security costs or taxes being levied, there may also be an increase in prices printed in this brochure, please see section 11 of our Terms and Conditions on page 83 for more details. The publication date of this brochure is 12th April 2016; prices will be superseded by any subsequent editions of this brochure. Private transfers We are unable to include private transfers as standard within our holiday packages due to a shortage of suitable vehicles in The Gambia, unless you are flying in Star Plus (see page 22). However, on request we can organise private transfers to your accommodation in either air-conditioned cars or minibuses for 40 per car each way to / from the airport (maximum four). There is a supplement for Unique Collection private transfers, however standard transfers for these hotels usually operate direct and with small numbers. For prices in Senegal please contact us. Requests If you have any requests for your accommodation or flights, please ensure they are requested at the time of booking. We shall be pleased to pass your request to the airline or hotel, however we cannot guarantee that they will be met. Room check-in and out times The standard international practice is to let rooms from midday to midday, however times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Senegal Embassy 39 Marloes Road, London W8 6LA Telephone: Tickets These can be expected two weeks prior to your date of travel together with your accommodation voucher, luggage labels and our Gambia Guidebook for clients taking accommodation, which we hope you find useful. Your actual flight timings will be those shown on your tickets; please check them carefully as soon as you receive them. In addition, please check your return flight details with your representative or our resort office. Time difference No difference in time except April to October when the UK is one hour ahead, due to British Summer Time. Transfers Transfers will be in coaches, minibuses, saloon cars or 4WD vehicles and may not be direct to your hotel, however please contact us if you would like to arrange a private transfer for your party (included for Star Plus passengers). Transfer times from the airport to your hotel in The Gambia are generally short and you can reach most hotels in under 30 minutes, however these do vary depending on the hotel and route taken. For more details see page 13. The transfer to Senegal from Banjul will also include a crossing on the Barra Ferry, which may be on foot (escorted) to avoid traffic queues. For transfer times see hotel pages Quality Charter EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct. FINANCIAL SECURITY An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis. ACCURATE BROCHURES & WEB SITES All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. PROFESSIONAL SERVICE & CONTINUAL IMPROVEMENTS All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. MONITORING STANDARDS AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association. SUSTAINABLE TOURISM All members acknowledge the importance of AITO s Sustainable tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating. CUSTOMER RELATIONS All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Serenity Holidays is a member of the Association of Independent Tour Operators. To contact the association, visit or call ABTOT The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Serenity Holidays Ltd, and in the event of their insolvency, protection is provided for the following: 1. non-flight packages commencing in and returning to the UK; 2. non-flight packages commencing and returning to a country other than the UK; 3. flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland; 4. accommodation only bookings; 1, 2, 3 and 4 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Serenity Holidays Ltd. 76 For more information or to book online visit Gambia.co.uk

47 FAQs Frequently Asked Questions As a specialist tour operator, we have compiled an extensive list of regular questions to ensure you make the most of your holiday and know what to expect. Please see online at Gambia.co.uk/FAQs but here are answers to some of the most common. Mandina Lodges Q. What are the beaches like? The Gambia is renowned for its uncrowded, sandy beaches and there are beautiful, wide stretches of sand in most resorts. Kololi suffers from ongoing erosion from the strong Atlantic currents, although a replenishment project is planned and it remains a popular resort for holiday-makers. In Senegal, the hotels are mostly located by rivers, each with their own swimming pool, whilst away from the hotels the Sine Saloum Delta s riverine landscape is also dotted with small, sandy beaches. Q. Will A representative visit our hotel? In The Gambia we have a large, year-round resort team who visit the hotels every day except Sunday to help guests make the most of their holiday. Our reps do not currently visit any of our Unique Collection properties: Leo s Beach Hotel, White Horse Residence or Hibiscus House, as these all offer their own personal service. In Senegal, the hotels look after our guests and telephone numbers will be provided in case we can assist in any way. Q. Is it safe? There is a high level of religious tolerance in The Gambia and crime against tourists is low so venturing outside the hotels is safe. In The Gambia you will experience bumsters, locals who try to make a living selling private excursions, handicrafts and working as unofficial guides. They can be persistent to the point of nuisance although the Gambia Tourism Board has successfully reduced the number of bumsters in recent years. You will experience less hassle in Senegal. In both countries we would advise you to exercise caution and not show off valuables, as in any foreign country. Q. Will I find Wi-Fi in my hotel? A growing number of hotels do now have Wi-Fi access either in public areas or rooms, and some have internet cafés; we can advise on which properties are best suited to your needs. However, please note that the connection can be very erratic and slow. Q. Can I eat outside the hotel? The Gambia is fortunate to have a wide selection of excellent quality, good value restaurants, including Lebanese, Thai, Indian and traditional Gambian cuisine. Many are within walking distance of the hotels but it is also possible to book a taxi with waiting time for a special evening out. Our Gambia Guidebook includes moneyoff vouchers at many restaurants. Q. How do I book excursions? We offer a wide range of excursions from private 4WD tours to relaxing boat trips on the river. The easiest way to find out more and to book is by attending the welcome meeting held by our representatives, although a couple of excursions such as Ida s home cooking experience and Malick Suso birdwatching trips can also be booked in the UK to avoid disappointment. Some of the smaller, more remote unique properties, which our representatives do not visit, offer their own excursion programme on request. Contact your Local Travel Agent or call our experts on

48 Flights & Upgrades The Gambia Experience offers the widest choice of year-round flights to The Gambia. We operate from three different airports during winter with an upgraded flight service from London Gatwick. titan AIRWAYS We believe that your holiday should start when you leave the UK and the excellent feedback we have received this year on our new Gatwick flights certainly supports this with by far the highest scores of any of our previous carriers. We are delighted to once again be partnering with Titan Airways next winter, who have won Best Passenger Charter Airline Award on multiple occasions and who pride themselves on high standards of customer service and punctuality. The aircraft we use were totally refitted in 2015 and offer comfortable and modern seating throughout, and an onboard experience that Titan describe as flying as it used to be, driven by service not sales. Gambia Flight only tickets For flight only prices, including one ways, flexible tickets and long duration flights, please visit Gambia.co.uk/Flights. Flexible ticket holders and Star Service passengers will receive an increased luggage allowance of 30kg. Winter 2016/17 Tuesday and Friday direct, daytime flights from Gatwick Wednesday and Saturday flights from Manchester Tuesday and Friday flights from Birmingham Weekend breaks, 10 & 11 nights and longer duration holidays available from all airports Star Service upgrades available from Gatwick (see opposite) Complimentary pre-bookable seats from Gatwick Exit seats from all airports available at a supplement Customers visiting Senegal will fly in and out of Banjul Summer 2017 Direct London to Banjul weekly flights (long duration holidays available) Exit seats are available at a supplement. Exit seats Exit seats are available as an upgrade on all our flights with prices from 20 one way ( 30 from Gatwick). WINTER 2016/17 flight details to banjul international airport Programmed flights operate from November to April and are non-stop. Additional Christmas flights may be added, please call for details. WINTER 2016/17 FLIGHTS From day UK UK Flight available D depart Depart Arrive Supplements Upgrades to 10/12 11/12 to 31/12 from 01/01 Gatwick Tuesday nil nil nil Star Plus / Star / Exit Gatwick Friday Star Plus / Star / Exit Manchester Wednesday Supplements may apply Exit Manchester Saturday 0940 / / 0410* Supplements may apply Exit Birmingham Tuesday Supplements may apply Exit Birmingham Friday Supplements may apply Exit Carriers are: Titan Airways and Thomas Cook Airlines. Flight schedules are subject to change. *Flight arrives the following day. Early schedule operates until 31 Dec 16 only. 78 For more information or to book online visit Gambia.co.uk

49 fly in style Our Star Service offers additional benefits both at the airport and on board, and is available on all Gatwick Titan Airways flights during winter. Below is a comprehensive summary of what you can expect, however our reservations team would be happy to provide further information on this service, or visit our website at Gambia.co.uk/FlightUpgrades Supplement from 249 return, or from 150 one way. Star Plus Seats in the front row of the aircraft enjoy additional legroom. Other benefits of Star Plus are 40kg luggage allowance, champagne on boarding and private transfers in resort. For further details please visit Gambia.co.uk/FlightUpgrades Star Plus supplement from 399 return, or from 225 one way. Christmas & New Year additional Star supplements apply to each sector as follows: Great service, really good food, clean and comfortable, flying Titan is the perfect way to enjoy getting to The Gambia. CHRIS PACKHAM Presenter From UK: 20 Dec 50, 23 Dec 80, 27 Dec 50 From Banjul: 30 Dec 50, 3 Jan 80, 6 Jan 80 STAR SERVICE Pre-bookable seats Dedicated check-in & priority boarding UK & Banjul Executive lounge at Gatwick and First Class lounge in Banjul Increased hold luggage allowance of 30kg, plus 10kg hand luggage Separate area at front of aircraft with more personal service Modern leather seats that are innovatively designed to convert to a comfortable 2-2 configuration throughout, giving more personal comfort and space Individual entertainment system Complimentary bar service (excluding champagne) Enhanced meal service Star Service Contact your Local Travel Agent or call our experts on

50 WINTER PRICES Summer pricing - call or go online Prices are in s per person on stated board basis and room choice from Gatwick on a Tuesday and include 73 APD (refunded for children aged 2-15), 20 ADF and 40 of other known taxes and charges. For all flight supplements see pages All supplements and room upgrades shown are per person per night (unless otherwise stated) based on twin occupancy. 1-Nov 20-Nov 21-Nov 10-DEc 11-dec 17-dec 18-dec 24-dec 25-dec 31-dec 1-jan 8-jan 9-jan 31-Jan 1-feb 9-feb 10-feb 20-Feb 21-Feb 5-mar 6-mar 30-Mar Coco Ocean Resort & Spa pg 26 Ngala Lodge Pg 28 White Horse Residence pg 30 Leo s Beach Hotel pg 32 The Kairaba Beach Hotel pg 34 Mandina Lodges pg 38 Fathala Wildlife Reserve pg 40 Tanji Bird Reserve Eco-Lodge pg * 7 3* 7 3* Keur Saloum Hotel 3* pg Kombo Beach Hotel pg 50 Ocean Bay Hotel pg 52 Senegambia Hotel pg 54 Bakotu Hotel pg 56 Lemon Creek Hotel pg 58 Bijilo Beach Hotel pg 60 Bungalow Beach Aparthotel pg 61 Sunset Beach Hotel pg 62 Sarge s Hotel pg 63 African Village Hotel pg / / / / / *3 night add-on prices do not include flights but do include transfers. Longer durations also available please call for prices. 80 For other hotels, durations and summer

51 GAMBIA.CO.UK LOCAL TRAVEL AGENTS 31-mar 17-apr 18-apr 30-apr BOARD BASIS CUISINE Choice AIR- Conditioning SINGLE ROOM 3RD PERSON SHARING CHILD SHARING (2-12YRS) ROOM CHOICE B&B B&B half board 30 half board 28 included included 70 n/a n/a deluxe suite superior suite club villa beach house prices based on junior suite from suite 10 / the penthouse 19 manor suite 25 atlantic suite 39 macondo suite from 45 prices based on standard suite half board half board included n/a 19 n/a n/a two-bedroom lodge 4-share two-bedroom lodge 3-share prices based on standard lodge B&B half board 19 included from n/a one-bedroom suite from 11 prices based on standard room B&B half board bon appetit (per week) included from superior deluxe premium suite standard room prices based on deluxe room from 8 from half board half board included n/a (10+ years only) mangrove / floating lodge stilted lodge prices based on jungle lodge nil / B&B half board payable locally included 43 n/a B&B half board payable locally n/a 6 n/a half board half board full board included 8 included suite prices based on standard room B&B half board 14 included from superior room premium room studio suite prices based on standard room B&B half board 16 included deluxe from 7 premium suite from 18 prices based on standard room B&B half board 12 included from superior room studio kololi apartment prices based on standard room B&B half board from family room prices based on standard room nil B&B half board studio prices based on standard room B&B half board 10 included one-bedroom apartment prices based on standard room self-catering half board 10 payable locally smaller single studio nil sea view / deluxe apartment 5 / 16 prices based on standard apartment B&B half board 12 included apartment B&B half board n/a payable locally deluxe room B&B half board 8.50 payable locally smaller single room sea view 3 6 prices call or visit Gambia.co.uk 81

52 HOW TO BOOK Booking checklist Deposit only 125 per person Make sure you have adequate insurance Seek travel health advice from GP Check your confirmation invoice Pay balance eight weeks prior to departure Payment by bank transfer, online, debit card or credit card (1.6% charge) Complete Additional Passenger Information (API) online Ring the Gambia Experience on CALL or chat online with OUR EXPERT TEAM Our reservations staff will be happy to share their knowledge of the countries and help you plan your holiday. Our office opening hours are: 9am 7pm Monday to Friday 9am 5pm Saturday 10am 4pm Sunday The office may be closed during national and bank holidays. Calls may be recorded for training purposes. Loyalty discount Valued clients who have previously travelled with The Gambia Experience or The Senegal Experience in the last three years will qualify for a discount of 50 per person, a reduced deposit of 95 and a 10% discount on insurance premiums. The discount must be claimed at time of booking and is available throughout the year on hotel-inclusive holidays only, booked at the full brochure price and cannot be used in conjunction with a group discount. Visit your local Travel Agent If you obtained this brochure through a travel agent, you will be able to book with them. Visit gambia.co.uk You can check availability, prices and book your holiday or flight 24 hours a day online at Gambia.co.uk or Gambia.co.uk/Flights Holiday Insurance Our customers should be adequately insured ahead of their holiday, and we are pleased to offer travel insurance through t&g, including ZERO EXCESS on claims made on both single trip and annual policies (excluding personal liability) where usually this would be 50 or more. This policy is tailormade to the specific needs of our customers travelling to The Gambia & Senegal and includes additional areas of cover, such as delays or cancellation due to snow, sandstorms or volcanic ash. Premiums per person (including 20% Insurance Premium Tax) Single Trip adult adult child 2-17 Up to 10 days Up to 17 days Up to 24 days Longer durations, couples, family and worldwide annual policies (excluding US, and including 17 days winter sports cover) are also available. Annual multi-trip adult couple Family 1 year from date of purchase Cancellation or curtailment 5,000 Medical expenses including medical emergency assistance 5,000,000 Missed departure 1,000 Missed connection 1,000 Summary of cover - KEY POINTS Personal accident 25,000 Personal effects 2,500 ( 400 single item limit) Personal liability 2,000,000 ( 250 excess applies) Legal expenses 15,000 (All maximum limits per person) Full details of the policy will be sent with your confirmation invoice. There is a 14 day cooling off period from the date of sale wherein the policy may be cancelled without charge. The policy does not cover any pre-existing health conditions of the persons travelling and others upon whose health the trip may depend unless a health check has been carried out by calling , and cover is confirmed in writing. 82 For more information or to book online visit Gambia.co.uk

53 The Gambia Experience is operated by Serenity Holidays (Serenity Holidays Ltd). We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us. Our terms of trade have been formulated as a result of our responsibilities under law and in no way affect your statutory rights as a consumer. Please read this carefully and keep with you on holiday as it sets out the basis of the contract between you and Serenity Holidays Ltd. We are a member of ABTA, membership number V5963. We are obliged to maintain a high standard of service to you by ABTA s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at DATA PROTECTION When you make an enquiry or booking with us, information about you is collected. This refers to information such as your name, contact details, travel preferences and any special needs/disabilities or dietary requirements. By giving us these details, you consent for these to be used as necessary in processing your booking and complying with legal requirements (e.g. forwarding passenger lists to airlines). We may also use your details to send you future holiday brochures or advise of special offers from ourselves should you NOT want to receive these, please tell us. Some of your information may be considered sensitive personal data under the Data Protection Act 1998, which will only be used when it is necessary for us to communicate your needs to a hotel or airline. For more information please refer to our Privacy Statement shown on our website We sell the following arrangements: Package Holiday A package holiday is a combination of at least two of the following services (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at an inclusive price. Accommodation or Flight Only If you book accommodation or flight only through us, we will accept responsibility for your booking in accordance with the terms set out in the relevant sections below. As this is a single component, the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply. Excursions Excursions or other tours that you may choose to book with us, or pay for whilst you are on holiday, are not part of your package holiday provided by us. We act as a booking agent only for excursions that you book with us either in the UK or in resort. Your contract is with the provider of the excursions and not ourselves, and therefore we have no liability for the proper performance of that contract. FINANCIAL SECURITY: If you book a package holiday through us the Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure. For packages that include flights we provide this security by way of an ATOL (number 1866) administered by the Civil Aviation Authority. When you buy an ATOL protected air holiday package, or flight only arrangements, you will receive a confirmation invoice from us (or via your travel agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser s Licence number [1866]. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Serenity Holidays Ltd, and in the event of their insolvency, protection is provided for the following: 1. non-flight packages commencing in and returning to the UK; 2. non-flight packages commencing and returning to a country other than the UK; 3. flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland; 4. accommodation only bookings; 1, 2, 3 and 4 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Serenity Holidays Ltd. Flight Only arrangements are protected by our ATOL number (1866) as described above. 1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 years and have the authority to accept and do accept on behalf of your party our terms and conditions. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking. The contract is made on the terms of the information in this brochure, the details set out in the confirmation invoice. We agree that the courts of England and Wales have jurisdiction and English Law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable). Our confirmation invoice is our acceptance of the booking (as detailed therein), and the contract is made on its issue. We ask you to check the details and any anomaly should be reported to us or your travel agent immediately otherwise the details shown on the confirmation will be presumed to be correct. Verbal quotations should not be considered binding until the first invoice confirmation is received. All holidays and offers published in this brochure are subject to availability at the time of booking. 2. PAYMENT If you wish to confirm a booking you must pay the deposit of 125pp. Your balance will be detailed on your invoice and must be paid in full no later than 8 weeks before your departure, or your booking may be deemed cancelled and your deposits retained. If payment for your holiday is made by credit card a handling fee, currently 1.6% will be levied. 3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soon as possible either by telephone or in writing (or must ensure your travel agent does so on your behalf). Since we incur costs from the time we confirm your booking, the cancellation charges set out below will apply, calculated from the date on which we receive your notice of cancellation. You will then receive a cancellation invoice detailing any charges. No of days before departure More than 56 days days days days Less than 15 days Cancellation charge Loss of deposit 40% 65% 90% 100% The charges above apply to your total holiday price excluding any insurance premiums, amendment charges or charges for goods sold and dispatched. The conditions of your travel insurance policy may allow a refund claim. Please note: if any members of your party cancel, but the others still wish to travel, it may be necessary to re-calculate the cost per person based on the new party size as the accommodation may now be under-occupied. This may result in an increased amount per person payable to secure the original booking. 4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into a separate contract with the hotel or residence for these items (e.g. parking, bar bills etc.), and agree to pay locally for any charges for items or services used by your party and not included in your holiday price. The accommodation we arrange for you can only be used by those people named on your Invoice. You are not allowed to share the accommodation with anyone else or let others stay there. 5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking, e.g. name changes, dates of travel or accommodation, will incur a charge, the amount of which will depend on the nature of the change and the time before the date of travel. Any changes made within 8 weeks of departure may be treated as cancellations and re-bookings. The lead name on a booking cannot be changed under any circumstances and this would also be classed as a cancellation and re-booking. 6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with us the agent is acting on your behalf in respect of any changes or cancellation to your booking. All monies you pay to the travel agent are held by him on our behalf at all times. 7. IF WE CHANGE YOUR HOLIDAY Although it is unlikely, we may occasionally have to change your holiday arrangements and we reserve the right to change or cancel your booking. Most changes are minor and we will always endeavour to advise you or your travel agent of any such changes at the earliest possible date. Note: Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Package Holiday & Flight Only: A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hours or less and accommodation of a similar or higher standard in the same resort or region are classed as minor changes which do not entitle you to cancel or change to another holiday / flight without paying our normal administration charges, and for which no compensation or refund is due. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Titan Airways, Small Planet Airlines and Thomas Cook Airlines. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionally have to change the type of aircraft used on a particular flight without advance warning. In such circumstances where you have booked and paid an additional seat supplement and such seat cannot be provided, then you will receive only a refund of the supplement paid. Occasionally, we have to make major changes to your travel arrangements or accommodation. A major change is a change made before departure, which, on the basis of the information given to us by you at the time of booking we can reasonably expect will have a major effect on your holiday. The following changes are examples of major changes: changing travel times by over 12 hours, your UK departure airport (excluding London airports), your holiday region, a change to a lower standard or type of accommodation or reducing the number of days holiday. If we have to make a major change or cancel your holiday we will tell you as soon as possible. Where possible, we will offer the following options: you can either a) accept the changed arrangements b) purchase another holiday/flight from us at the advertised current selling price or c) cancel your booking upon which we will refund your monies in full and final settlement. If you have booked a Package Holiday, subject to the note below, irrespective of whether you choose a), b) or c) we will pay compensation as follows: No of days before departure More than 56 days days days 8-14 days Less than 8 days Contact your Local Travel Agent or call our experts on Amount for each full fare paying adult Nil Accommodation Only: If we make a change to your accommodation and you don t want to accept it, you can take any alternative we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive) or a refund of the money you have paid to us. This does not apply where the change is not material. Examples of non-material changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities. If we have to cancel your accommodation, again we may be able to offer you an alternative. If you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation. We will not be responsible to pay any compensation following a change or a cancellation by us. Applicable to Package Holiday, Accommodation, Excursion or Flight Only bookings: Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, adverse weather conditions, hurricanes, floods, unavoidable technical problems with transport, closure or congestion of airports or ports, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation payments, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us. 8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause for complaint during your holiday, please inform the hotel or site management and our local representative. It is unreasonable for you to take little or no action and wait until you return to complain and you must take reasonable steps to minimise the consequences of the problem. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. If a problem cannot be resolved locally please follow this up in writing to our Customer Relations Department at our UK office, with any supporting evidence, within 28 days of your return from holiday. If your complaint cannot be settled amicably between us, you may if you wish refer the matter to arbitration under ABTA s scheme for the resolution of disputes which is registered with the Government s Alternative Dispute Resolution (ADR) and approved by the Chartered Trading Standards Institute (please go to Alternatively, AITO s Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and amicable solution, but please be aware this scheme is not registered by the ADR. 9. OUR RESPONSIBILITY Package Holiday: If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of [3] times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies contractual terms, or the international conventions, from our offices: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire PO15 7AN We do not accept liability for happenings or actions outside our control, e.g. delays to travel services, the temporary invasion of pests, the presence of indigenous animals or insects, government action, industrial disputes, damage or inconvenience resulting from the weather (e.g. drought conditions) or from acts of God, or your party s negligence resulting in loss or accident. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the TERMS AND CONDITIONS consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. If you have taken our recommended insurance cover, you must make an insurance claim in respect of any legal fees incurred abroad for that purpose, and if you have taken alternative insurance, you must do likewise under any Legal Expenses cover provided by it. You must also provide us with the confirmation from the insurance company of receipt of your notification to them of your claim. Excursions: Excursions or other tours that you may choose to book or which you pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour nor for anything that happens during the course of its provision by the operator. Accommodation Only: We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations: i. where the accommodation cannot be provided as booked due to circumstances beyond our control (see the Note in clause 7) ii. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you. iii. where you incur any loss or damage that relates to any business activity. iv. where any loss or damage relates to any services which do not form part of our contract with you. If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury. 10. YOUR RESPONSIBILITY You undertake to exercise due and reasonable care in respect of your holiday accommodation and its contents, to leave it in a clean and complete condition, to respect local and on-site regulations and bye-laws, to limit party numbers to those on your confirmation, to remit payments as invoiced on or before the due dates, to indemnify us against all loss or damage arising directly or indirectly from any act, default or omission of your party, and not to exceed the published occupation capacity of the accommodation. Any serious abuse of a property or its contents may render you liable to eviction without compensation. 11. PRICES AND SURCHARGES The price of your holiday was calculated using the exchange rate of 1 = 1.30 on 7th March We reserve the right to increase or reduce prices, and the current price of your holiday will be advised to you at the time of booking. Whilst every effort is made to ensure the accuracy of all the information and prices provided to you, regrettably errors do occasionally occur. In the event that an incorrect price has been given in error, any booking made based on this price, will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. Once you have booked your holiday we reserve the right to surcharge for cost increases due to government action such as changes in VAT or any other government imposed charges, transportation costs (including the cost of fuel), taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at airports, and exchange rates. Package Holidays There will be no charge within 30 days of your departure. We will absorb such increases up to 2% of your basic holiday price (excluding insurance premiums and any amendment charges). If the surcharge is greater than 10% of your holiday price you have the option of changing to another holiday that we offer (if we are able to offer an alternative you will not have to pay more, but if it is of a lower quality you will be refunded the difference in price) or you have the right to cancel (within 14 days of receiving surcharge notification), in which case we will refund in full all monies paid to us except insurance premiums and any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes will have no impact on the price of your holiday due to contractual and other protection in place. Accommodation and Flight Only We reserve the right to pass on all increases. If we ask you to pay us any increases in taxes, similarly, if any taxes you have paid to us are reduced or abolished, you will be entitled to claim a refund. Such right shall not apply in respect of any surcharge paid in respect of aviation fuel costs. 12. TRAVEL SERVICES When you travel by air the relevant carrier s Conditions of Carriage will apply to your journey, some of which may limit liability or exclude liability in accordance with the relevant international conventions. Copies of the conditions are available for inspection at any ABTA travel agent. Information given by us about such services is for guidance only and the carriers concerned accept no responsibility for our brochures. It is your responsibility to report promptly at the check-in times given by the carriers and with the appropriate valid travel documents (e.g. passports), and we cannot be held responsible for any costs incurred by you if you fail to do so. Occasionally there are times beyond our control when a flight is delayed. We will work closely with the airline and our resort office to make sure any delay is as short as possible and that your overseas transfer and accommodation arrangements are changed if necessary. Our aim is to minimise the inconvenience of delays as far as possible. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Please note that reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/ or compensation from us is set out in clause 7 if we change your holiday. If your airline does not comply with these rules you should complain to the Passengers Advice and Complaints team at the CAA ( passengercomplaints@caa.co.uk website TRAVEL INSURANCE You agree to our requirement: at the time of booking your holiday you either accept our travel insurance or you or your travel agent make immediate alternative arrangements with cover at least to our own policy. 14. SWIMMING POOLS AND OTHER FACILITIES Where a swimming pool or other facility is referred to as being available for use, such availability is at the hotelier s discretion and is understood to be conditional upon temporary or unavoidable closure necessitated by: the hotels essential maintenance programme, accident, damage or malfunction of equipment, and in the case of swimming pools: compliance with any water conservation regulations imposed in times of drought, damage or malfunction of the mains water supply. The above are understood to be a result of force majeure and not to reflect on our failure to deliver an advertised facility. 15. PASSPORT/VISA It is the responsibility of all customers to ensure they have a valid passport and to check entry requirements such as passport validity and any required visa. In addition, you must consult your GP for advice regarding recommended medication and anti-malarial drugs before you book. 16. HOLIDAY PARTICIPATION Should anyone be refused admission to the flight or to the destination country by the airline or government authority due to the correct documentation not being in order then we are powerless to assist and cannot be held responsible. Any passengers considered being unacceptably under the influence of alcohol or drugs may be denied boarding to the aircraft or entry into the country. In these circumstances we shall consider the customer as having given notice of cancellation and be under no liability for any costs or charges incurred as a result of our doing so. 83

54 We are an independent company where emphasis is very much on quality and service. We offer specialist holidays to other destinations and all provide excellent value and choice. The Cape Verde Experience CapeVerde.co.uk The Goa Experience GoaExperience.co.uk Great Escapes Great Escapes.co.uk Corsican Places Corsica.co.uk Sardinian Places SardinianPlaces.co.uk Sicilian Places SicilianPlaces.co.uk TRAVEL AGENTS STAMP Thanks to: Photography: Jon Banfield Photography, Piers Golden Photography Design: Serenity Design Studio Print: Taylor Bloxham Ltd gambia.co.uk (administration)