22_programme_EHMA :EHMA Programm :35 Uhr Seite th General Meeting March 30 to April 2, 2008 St.Moritz, Switzerland.

Transcription

1 22_programme_EHMA :EHMA Programm :35 Uhr Seite 1 35 th General Meeting March 30 to April 2, 2008 St.Moritz, Switzerland Programme

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3 22_programme_EHMA :EHMA Programm :35 Uhr Seite 3 Allegra and a very warm welcome to St. Moritz and Switzerland The Organizing Committee of the 35 th EHMA General Meeting is delighted to welcome you to St. Moritz. It is our great pleasure to be your host during the upcoming event and we very much hope your stay turns out to be everything you had imagined or even better. We are pleased to have on our programme presentations by several knowledgeable and respected speakers some with legendary reputations, for example our keynote speaker, Mr. Peter Brabeck-Letmathe, Chairman of the Board & CEO of Nestlé SA. The panel discussion on the topic «Chain & Independent Hotels» with 5 well known hoteliers will be a further highlight. The programme has been designed to provide you with interesting and informative business sessions as well as social highlights. There is also a full sightseeing and cultural programme for accompanying persons. Your presence here in St. Moritz is especially gratifying, and we thank you for having made time in your busy schedules to be here. Also your personal coach Prof. Pietro Alessandro Goodmood is very much looking forward to welcoming and to getting to know you! We are happy to have you staying with us and wish you some unforgettable and exciting days in the beauty of the Engadine Valley. The Organizing Committee In 2008 the Olympic Winter Games of 1982 and 1938 celebrate their 60th respectively 80 th anniversary. Up to today they are still the only Olympic Games ever held in Switzerland. OLYMPICS

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5 22_programme_EHMA :EHMA Programm :35 Uhr Seite 5 Kulm Hotel The Kulm Hotel St. Moritz, leading in hospitality since 1856, is proud to celebrate the longest tradition. The most long-established hotel in St. Moritz contains 173 rooms, Junior and luxury Suites. Everyone is a masterpiece, decorated in uplifting colours, in precious local timber and fine fabrics to pamper our guests. The latest technology and infrastructure is discretely in the background, to provide the ultimate in guest comfort and convenience. Guests can dine in the imposing surroundings of the Grand Restaurant, the Rôtisserie des Chevaliers or at the rustic Chesa al Parc. Those who prefer to savour Italian cuisine can visit «The Pizzeria». The Panorama Spa and Health Club on 1400 m² is dedicated to fitness, wellness and beauty. Adjacent to the indoor swimming pool is an extensive wellness area including Jacuzzi, saltwater grotto, steam bath and several saunas. Seminars, conferences and incentive programs take on a rather special atmosphere. There are six conference rooms, all with daylight and some with great views to Lake St. Moritz and the surrounding mountains, all fully equipped with the latest in seminar technology. Capacity ranges from 50 to 500 people. The attentive and personal service provided makes staying at the Kulm a special experience and lets you discover the magic of the six s star. 5

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7 22_programme_EHMA :EHMA Programm :35 Uhr Seite 7 Badrutt s Palace Hotel Badrutt s Palace Hotel is in a class of its own. With its exceptional location set against a stunning Alpine backdrop, exquisite elegance, exemplary service and charming cordiality of its staff, Badrutt s Palace creates a unique and exclusive atmosphere of luxury for its guests. The hotel welcomes travellers from all over the world, many of whom return year after year. With a wealth of elegant rooms and suites, as well as restaurants, bars and amenities catering to all tastes, it is easy to see why Badrutt s Palace Hotel is one of the most elegant hotels in the world. The Palace is a gourmet dream destination, with world-class cuisine served in enchanting surroundings. You can choose between French flair and culinary delights at the exclusive «Le Restaurant» or, during the winter season, at «NOBU@Badrutt s Palace» serving cuttingedge Japanese cuisine of world famous chef Nobu Matsuhisa. Alternatively, why not let yourself be spirited away in the «Chesa Veglia», one of the oldest buildings in St. Moritz. This former farmhouse built in 1658 offers three restaurants and two bars, including a wonderful pizzeria and a romantic Grill Room. You can also enjoy the «Le Bistro» with its fresh and sleek design serving contemporary French cuisine in the winter season. Start your evening with an aperitif or round it off with one of our barman s exquisite creations in front of an open fireplace in the «Renaissance Bar». Badrutt s Palace Hotel offers some of the most beautiful rooms and suites in the world. None of the rooms are the same each has its own charm and character with spectacular views of the Alps down to the Lake St. Moritz. 7

8 22_programme_EHMA :EHMA Programm :35 Uhr Seite 8 Sunday, March 30, 2008 University Day Time Activity at Kulm Hotel Dress Code: business attire «Added Value or Creating Value for Chain & Independent Hotels» Introduction: Ecole Hôtelière de Lausanne, Chris Norton, Director Marketing & Communication Workshop 1: E-Marketing: «Connecting to the Customer» Professor Hilary Murphy Workshop 2: IT Strategy: «Creating an IT strategy for the guest of the future» Professor Ian Millar Lunch Workshop 3: Strategy: «Strategy in Practice» Real Tools for Real Challenges Professors Demian Hodari, Hilary Murphy, Ian Millar Coffee break Overview of workshop results, open discussion and summary of the day Professors Hodari, Murphy and Millar Closing Remarks by Professors End of session 8

9 22_programme_EHMA :EHMA Programm :35 Uhr Seite 9 Management Council EHMA Press Conference Welcome Reception Time Activity at Kulm Hotel Dress Code: business attire Management Council Management Council Meeting Time Activity at Kulm Hotel Dress Code: business attire EHMA Press Conference Press Conference Time Activity (outdoor indoor) Dress Code: casual/sporty Welcome Reception Dracula Club St. Moritz Welcome greetings by Peter Barth, Major of St. Moritz, as well as by Hansjörg Trachsel, Member of the Governing Council of Graubünden and former bobsleigh breakman and member of the international bobsleigh federation FIBT. Mr. Trachsel will also open the EHMA Olympics Programme subject to change 9

10 22_programme_EHMA :EHMA Programm :35 Uhr Seite 10 Monday, March 31, 2008 Leadership Educational Day Corvatsch Mountain Evening Time Activity at Kulm Hotel Dress Code: business attire 9.00 Welcome and opening remarks by Hans Wiedemann Swiss National Delegate and President OK EHMA Message from EHMA President Johanna Fragano 9.35 Peter Brabeck-Letmathe, Chairman of the Board & CEO Nestlé SA Dr. Sandro Merino, Head Wealth Management Research Europe UBS AG European Economic Outlook Coffee break Martin Wiederkehr, Category Manager, TransGourmet Schweiz AG Concentration in the procurement markets Challenges for the Hotel Industry Jürg Schmid, CEO Switzerland Tourism Branding a nation: Positioning and promotion of Switzerland s tourism facing fast changing customer needs Janice L. Schnabel, Marsh Inc. USA + Martin Pfiffner, Kessler & Co, Zurich WEF Global Risk Report 2008 Does it have any relevance to the Hospitality Industry? Lunch at Kulm Hotel Programme subject to change

11 22_programme_EHMA :EHMA Programm :35 Uhr Seite 11 Time Activity at Kulm Hotel Dress Code: business attire Welcome back Christof Küng, Ing. EurEta, Küng Identity AG Reputation Management Panel discussion on «Chain & Independent Hotels» with Innegrit Volkhardt, Managing Proprietor, Bayerischer Hof München Jurgen Fischer, President Commercial Operations Group, Hilton International Reto Wittwer, President/CEO Kempinski Hotels & Resorts Emanuel Berger, Executive Delegate of the Board, Victoria Jungfrau Collection Vic Jacob, General Manager, Suvretta House St. Moritz Moderator: Ruud Reuland, General Director EHL Coffee break Niklaus Santschi, Head Sales & Marketing Telekurs Multipay AG Cards reshuffled secure card payment Thanking of day s speakers Closing remarks by EHMA President Johanna Fragano Prof. Goodmood s information for the evening Time Activity (outdoor indoor) Dress Code: casual/sporty Corvatsch Mountain Evening Departure by bus for the traditional Swiss Mountain Evening on 3033 m 11

12 22_programme_EHMA :EHMA Programm :35 Uhr Seite 12 Tuesday, April 1, 2008 General Meeting 12 Time Activity at Kulm Hotel Dress Code: casual/sporty 8.30 Official opening of the 35 th AGM by Johanna Fragano, President - Honouring the memory of those who are no longer with us - New members - Approval of Munich minutes - Annual report - Financial report - Report of Auditors - Membership situation - Report Arbiters 9.35 Presentation EHMA 2009 Seville 9.50 Presentation EHMA 2010 Biarritz Candidatures for EHMA Margaret Ceres, American Express. The Luxury Traveller: Findings from the Journal Intern Survey of American Express Platinum Card and Centurion Members Coffee break Prof. Tom Kline. Informational Session on Cornell University s programs and seminars for Hotel Managers Leo Brand, CEO Swisscom Hospitality Services. Managing Hotel Networks and Applications: the future of IT in the Hospitality Industry

13 22_programme_EHMA :EHMA Programm :35 Uhr Seite 13 Time Activity at Kulm Hotel Dress Code: casual/sporty Nick van Marken, Partner - Deloitte & Touche. Global Trends What s Next Tim Jefferson, Managing Director The Human Chain Mobile Technology improving customer experience, service and driving performance in the Hospitality Sector Klaas-Wybo van der Hoek, Stenden University, Member Executive Board Presentation of the booklet Profiles in Hospitality Management Open Forum & Closing Remarks by President Johanna Fragano Prof. Goodmood s information for the afternoon Afternoon Programme Gala Dinner at Badrutt s Palace Hotel Time Activity (outdoor) Dress Code: casual/sporty (warm clothes & boots) Afternoon Programme Bus transfer to the EHMA Olympics EHMA Olympics 2008 with Lunch Transfer back to your Hotel Time Activity at Badrutt s Palace Hotel Dress Code: black tie Gala Dinner Cocktail Gala Dinner Programme subject to change 13

14 22_programme_EHMA :EHMA Programm :35 Uhr Seite 14 Monday, March 31 Accompanying Persons Tours Time Activity (outdoor indoor) 9.00 Experience the Ski Paradise in St. Moritz with a ski instructor Husky Sled Ride Snow Shoe Trekking Corvatsch Experience - flying through the air with the Tyrolienne Horse Drawn Carriage Ride in the Fex Valley Shopping at your leisure in St. Moritz Wellness at your leisure Kulm Hotel and Badrutt s Palace Hotel All tours leave in front of your Hotel. Please be on time and do not forget to bring along your winter clothing and boots, sunglass and sun cream and of course your EHMA cap. 14

15 22_programme_EHMA :EHMA Programm :35 Uhr Seite 15 Tuesday, April 1 Accompanying Persons Tours Time Activity (outdoor indoor) Visit to the Segantini Museum and the Engadine Museum (15 mins by foot) Shopping at your leisure in St. Moritz Wellness at your leisure Kulm Hotel and Badrutt s Palace Hotel This tour leaves promptly in front of your Hotel. We kindly remind you to bring along your winter clothing and boots, sunglass and of course your EHMA cap. For any additional bookings or cancellations of the mentioned tours please refer to the St. Moritz Experience Hospitality Desk in your Hotel. Programme subject to change 15

16 22_programme_EHMA :EHMA Programm :35 Uhr Seite 16 Sponsors We thank all sponsors for their support of the EHMA General Meeting 2008, St. Moritz 16

17 22_programme_EHMA :EHMA Programm :35 Uhr Seite 17 Sponsors 17

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19 22_programme_EHMA :EHMA Programm :36 Uhr Seite 19 Sponsors We thank all sponsors for their support of the EHMA General Meeting 2008, St. Moritz 19

20 22_programme_EHMA :EHMA Programm :36 Uhr Seite th General Meeting March 30 to April 2, 2008 St.Moritz, Switzerland EHMA 2008 Organizer OK EHMA 2008 Badrutt s Palace Hotel Via Serlas 27 CH-7500 St. Moritz Phone +41 (0) Fax +41 (0) ehma2008@badruttspalace.com