Front Office. Casa High School. Andreas Kassinos

Transcription

1 Front Office Casa High School Andreas Kassinos

2 Hotel Industry/ The Lodging Industry Explain how the travel and tourism industry can be categorized, and classify hotels in terms of their size and target markets. Classify hotels in terms of their levels of service, and ownership and affiliation. Describe characteristics of business, pleasure/leisure, group, and international travelers. Identify factors that affect travelers buying decisions and describe what hotels can do to reward loyal guests.

3 The 4 Segments Of The Hospitality Industry There are four segments of the hospitality industry: Food and beverages, Travel and Tourism, lodging, and recreation. FOOD AND BEVERAGES. The food and beverage sector which is professionally known by its initials as F&B is the largest segment of the hospitality industry.... TRAVEL AND TOURISM. Travel and tourism deal with services related to moving people from place to place. Buses, cabs, planes, ships, trains and so on are all part of the travel industry. Leisure travel is when a person spends money on lodging, food, and recreation while taking a vacation trip, and business travel is when a person travels for work and spends money on lodging and food. Some people also spend on recreation while on a business travel. LODGING. Lodging means accommodation for a period or a place to sleep for one or more nights. Fancy hotels, youth hostels, elder hostels, campgrounds, motels and other businesses that provide a place for people to sleep overnight are all in the lodging industry. Lodging businesses markets to other market segments such as business travelers, leisure travelers, long-stay travelers, budget travelers, and special travelers like people working RECREATION. Recreation is any activity that people do for rest, relaxation, and enjoyment. The goal of recreation is to refresh a person's body and mind. Any business that provides activities for rest, relaxation and enjoyment, to refresh a person's body and mind is in the recreation business.

4 Hotel Size & Categories Under 150 rooms 150 to 299 rooms 300 to 600 rooms More than 600 rooms Boutique Hotels with limited room number

5 Saudi Arabia is set to resume work on one of the world s largest hotel projects, Abraj Kudai in Makkah, a development worth $3.5 billion that has been put on hold since 2015 due to a financial squeeze, according to Reuters. The planned opening date of the hotel has not yet been confirmed, but it would take at least two and a half years to complete, the report added. Once completed, the hotel will include about 10,000 rooms, 70 restaurants, several helipads, and a section reserved for the Saudi royal family.

6 Types of Hotels Commercial hotels Airport hotels Suite hotels Extended stay hotels Residential hotels Resort hotels

7 Types of Hotels Bed and breakfast hotels Vacation ownership and condominium hotels Casino hotels Conference centers Convention hotels Alternative lodging properties

8 Levels of Service World-class service Mid-range service Economy/limited service

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10 Star Classification 1,2,3,4,5..7*? Europe and the U.S. use different hotel star rating systems. In Europe, hotels are generally rated on a four-star system, with four stars being the best hotel room money can buy. On the other hand, the U.S. uses a five-star system to rate hotels. Their is No Official 7 Star Hotel in the World. But some of the Hotels are referred as 7 Star Hotel because of their luxury and superiority. The Burj al-arab is a luxury hotel located in Dubai, United Arab Emirates. It is the third tallest hotel in the world.

11 Star Classification What Do the Hotel Star Ratings Mean? Star rating Travelocity Two-star Meets basic needs Three-star High service, additional amenities Four-star Superior property, variety of amenities Five-star Luxury setting, flawless guest services

12 New trends - Airbnb

13 New trends - Condo Hotels A hotel unit with private residences Cyprus legislation: 3,4&5 * Hotels City Hotels Luxury Apartments Tourist Village Α class

14 New trends - Tourist Village A holiday village (also abbreviated HV) is a holiday resort where the visitors stay in villas. There is a central area with shops, entertainment, and other amenities. One example is Center Parcs.

15 Group Exercise In groups of 3-4 individuals discuss why hotels are important for the travelers. Each group must present to the class some of the ideas found during the discussion.

16 Home Exercise With the help of the internet present to the class: Photos of one(1) luxury hotel of your country The name of the hotel Size Location (Mountain, Sea, City) Type

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