Lucy Becker Carol Frain TOURISM. Answer Key

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1 Lucy Becker Carol Frain TOURISM Essentials Answer Key

2 Student's Book ANSWER KEY P.4 INTRODUCTION TO TOURISM 1 (as they appear) F People have always travelled. 2 T 3 T 4 F Travelling conditions were hard. 5 F It was mainly British aristocratic young men. 3 1 a 2 g 3 h 4 i 5 f 6 e 7 c 8 d 9 b 4 1 cruise 2 flight 3 trip 5 1 travel 4 sightseeing 7 tour 2 guide 5 agency 8 travel 3 trip 6 tourist 9 operator P.6 ACCOMMODATION 1 1 family 4 facilities 2 private 5 overnight, meals 3 hostel 2 1 Why don t we 5 could 2 Good 6 spend 3 I d rather 7 What 4 How about 8 don t really like 3 Lucy Hotel: near the city centre, gym, restaurant, safety deposit box, Wi-Fi Petit B&B: laundry service, kitchen 4 Possible answers: Romantic weekend Petit B&B: quiet, nice views. City tour Lucy Hotel: close to metro station and sightseeing boats. Business trip Lucy Hotel: restaurant, free Wi-Fi 5 Petit Bed&Breakfast P.8 HOTEL ROOMS 1 1 e 2 f 3 b 4 a 5 d 6 c 2 1 BI 2 BE 3 BI 4 BI 5 BE 3 Kind of room requested: double room Dates: 1 st 3 rd March Room price: 80 euros per night TOTAL PRICE: 160 euros 4 1 5% 2 $ % P.10 HOTEL SERVICES AND FACILITIES 1 1 air conditioning 5 satellite or cable TV 2 telephone 6 safe 3 hair dryer 7 mini-bar 4 Wi-Fi connection 8 coffee and tea-making facilities 2 1 air conditioning 2 safe 3 mini-bar 4 hair dryer 5 satellite TV 6 telephone 7 coffee and tea-making facilities 8 Wi-Fi 3 1 in 6 on 2 between 7 of 3 on 8 on 4 opposite 9 of 5 in front of 10 next to 4 1 T 2 F they can be used free of charge. 3 T 4 F they are available with a deposit. 5 T 6 T 5 gym, indoor swimming pool, conference room, garden P.12 BOOKING HOTELS ON THE PHONE 1 Address 25 Dingby Road, Bristol Type of room single room Number of nights 2 Dates: from 12 th to 14 th inclusive Cost of room 100 With/without breakfast? With address m.durrell@btopenworld.com 2 1 R 2 M 3 M 4 R 5 R restaurant bar 3 bed and breakfast 7 there is 4 It s in the city centre 8 tea and coffee P.14 BOOKING HOTELS ONLINE 1 1 honeymoon 4 shopping trip 2 backpackers 5 family holiday 3 city break 2 1 D 2 A 3 E 4 C 5 B 3 1 conditions 5 immediate confirmation 2 buffet breakfast 6 arrival 3 non refundable 7 departure 4 cancellation 4 1 T 2 F for a business trip 3 F the visitor wants to find a gym and parking facilities 4 T 2

3 Student's Book ANSWER KEY 5 1 The Olympic Hotel 2 The Victoria Hotel 3 The Michelangelo Hotel P.16 CHECK IN / CHECK OUT 1 1 help 6 served 11 days 2 single 7 floor 12 lift 3 tonight 8 credit 13 right 4 right rate 10 give 2 Check-out date: Name: Daniel Bolton Room number: 315 Rate: bed and breakfast Wi-Fi connection: YES 4 1 B 2 C 3 A 4 C 5 No. of nights: 4 52 per night Room rate: bed and breakfast Meals: 1 23 Mini-bar: 1 water and 1 coke 3.20 Total price: P.18 CUSTOMER SATISFACTION 2 Courtesy: Very Good Efficiency: Very Good Cleanliness: Good Comfort: Good Quality: Good Variety: Very Good Staff Efficiency: Very Good Quality: Poor Variety: Poor Staff Efficiency: Good 3 1 b 2 d 3 g 4 c 5 a 6 f 7 e 5 1 P 2 N 3 P 4 P 5 N 6 N P.20 DIFFERENT KINDS OF HOLIDAYS 1 1 backpacking 6 cruise 2 safari 7 farm stay 3 scuba diving 8 fly-and-drive 4 sightseeing tour 9 beach 5 trekking in the mountains 10 skiing 2 1 trekking 4 backpacking 2 cruise 5 safari 3 beach 4 pristine, warm, golden, delicious, spectacular, beautiful, stunning, perfect, refreshing, superb, fabulous 5 1 BP 2 OS 3 BP 4 OS 5 BP 6 BP 7 OS 8 OS P.22 TRANSPORT 1 1 plane 4 coach 2 ship 5 train 3 car 6 ferry 2 Possible answers: A car B train C coach D plane 3 1 to 2 by 3 by 4 to 5 by 6 on 7 to 8 by 9 in 10 by 11 by 12 on 13 to 14 by 4 Example: We started our trip in Paris and then travelled to Calais by train 5 1 T 2 T 3 F they are the most environmentally friendly methods of transport 4 F motorised transport affects air and water quality 5 T 6 F it is dangerous P.24 BOOKING TRAVEL 1 1 one-way 5 return date 2 flexible dates 6 DD/MM/YYYY 3 departure airport 7 infant 4 to confirm euros euros 2 Sunday 5 management 3 06: Departure airport: London Heathrow Arrival airport: Milan Malpensa Departure date: 27 th April Return date: 29 th April DEPARTURE: Leaving time: 07:40, Arrival time: 10:10 RETURN: Leaving time: 19:20, Arrival time: 19:50 Number of passengers: Two adults 4 1 calculate the extra costs 2 ask you for your personal details 3 ask for online payment 4 final confirmation 3

4 Student's Book ANSWER KEY P.26 ITINERARIES AND TOURS 1 1 one day 2 the Houses of Parliament, Big Ben, St Paul s Cathedral 3 the earlier you go, the shorter the queue 4 by Tube to Baker Street station 5 5 minutes on foot 6 Pont de la Tour 2a 1 top 6 picturesque 2 handy 7 great 3 famous 8 modern 4 beautiful 9 excellent 5 delicious 2a famous, handy, top, great, modern, excellent, delicious, picturesque, beautiful 3 1 Take 4 Walk 2 contains 5 Enjoy 3 offers 6 serves 4 1 F only July and August 2 Doesn t say 3 F all breakfasts but only some meals 4 F by coach 5 T 6 F It s optional 7 T 8 F from Madrid 5 1 a week 4 three 2 Venice 5 coach 3 Venice Pisa (right) Florence (bottom) Lucca (left) Siena (top) Example: ITINIRARY DAY 1 Departure from London Stansted airport to Genoa airport. Transfer to Pisa by coach P.30 AT THE TOURSIT OFFICE 1 1 wine bar 4 museum 2 amusement park 5 fountain 3 department store 6 street market 2 1 help 8 cross 2 to book 9 Why 3 available 10 discounts 4 theatre 11 spending 5 musical 12 leaflet 6 box offices 13 Goodbye 7 to 3 1 C 2 F 3 D 4 E 5 B 6 A 7 G P.32 EATING OUT 1 1 The Savoy Grill 6 The Savoy Grill 2 Barbecoa 7 Spice Market London 3 The Savoy Grill 8 Spice Market London 4 Barbecoa 9 Spice Market London 5 Barbecoa 2a Pizza Hut Opened in: Food specialties: pizza, pasta Wagamama Opened in: Food specialties: Japanese noodles, rice, chicken curry Angus Steakhouse Opened in: over 50 years ago. Food specialities: Aberdeen Angus steak from Argentina 2b 1 Angus Steakhouse 3 Pizza Hut 2 Wagamama 3 1 steak and kidney pie 9 steak 2 sausages and mash 10 butter 3 water 11 peas 4 tea 12 potatoes 5 bread 13 carrots 6 apple pie 14 trifle 7 orange juice 15 coffee 8 roast beef 16 chips 4 1 ham 5 green 9 lemon 2 potatoes 6 apple 10 sparkling 3 beef 7 cream 11 white 4 salad 8 chocolate 12 coffee 6 1 I ll have 4 I ll have 2 think I ll have 5 I d like 3 I ll get P.36 JOBS IN TOURISM 1a 1 f 2 d 3 g 4 c 5 b 6 e 7 a 4 T 1b 1 bartender 5 flight attendant 2 travel agent 6 chef 3 entertainer 7 receptionist 4 waiter/waitress 2 1 B 2 A 3 A 4 A 5 B 6 A 7 B 8 B 9 A 3 1 today s 2 abroad 3 shop assistant 4 lifeguard certificate 5 underground 6 has already been P.38 WRITING A CV 1 1 Personal details 5 Employment history 2 Education 6 Interests 3 Qualifications 7 Referees 4 Skills 4

5 Student's Book ANSWER KEY 2 1 ST 2 ST 3 IT 4 IT 5 IT 6 ST London 2 Milan/Italy 6 Tourism 3 Milan 7 Italian 4 Hotel manager 8 French 4 1 Can you tell me about your qualifications 2 It s so exciting 3 it seemed the ideal job for me 4 Why do you think you would be good for the job 5 We ll be in touch 5

6 WORKBook KEY P.40 INTRODUCTION TO TOURISM 1 1 cruise 4 voyage 2 flight 5 ride 3 travel 6 trip 2 1 It s for people who care about the environment. 2 They help local communities. 3 They stay in basic accommodation. 4 Nature reserves and animal sanctuaries. 5 No. 6 They can make a difference. 3 1 travel 5 guide 2 day 6 tourist 3 tour 7 agency 4 guided 8 operator P.41 ACCOMMODATION 1 family run, overnight, share, toilets, chores, facilities half board, full board, bed and breakfast, selfcatering 2 1 D 2 C 3 A 4 B 3 What about Let s Why don t Could 4 1 Well, I would prefer 2 No, I don t really like it; Good idea! 3 No, I d rather have P.42 HOTEL ROOMS 1 1 single 5 dorm 2 double 6 supplement 3 twin 7 price 4 triple 8 low season 2 (as they appear) P.43 HOTEL SERVICES AND FACILITIES 1 air conditioning, swimming pool, towels, garden, breakfast, tennis court, racquet 2 Example: Hi Susie Last winter I stayed in a hotel in the mountains. On the ground floor they had an American bar, a hairdresser s and even a shopping arcade! gym 2 tennis court 3 outdoor swimming pool 4 golf course 5 indoor swimming pool 6 conference room 7 garden P.44 BOOKING HOTELS ON THE PHONE 1 1 d 2 c 3 e 4 b 5 a 2 (as they appear) Example: Reception The Bank Hotel. Good afternoon. You Good afternoon. Do you have a single room for 2 nights? Reception When would you like the room for? You I d like to book it from January 14 th to 16 th. Reception Yes, we do have a room for those dates. You How much does it cost? Reception 80 including breakfast. You Is there free Wi-Fi in the room? And is there a gym? Reception Yes, there is Wi-Fi and a gym and a pool in the hotel. You OK, thanks. Please book the room for me. P.45 BOOKING HOTELS ONLINE 1 honeymoon, families, backpackers, shopping, city break 2 1 b 2 c 3 f 4 g 5 d 6 a 7 e 3 1 It s in the city centre 2 Pets 3 Couples on their honeymoon 4 Smoke 5 Disabled people 6

7 WORKBook KEY P.46 CHECK IN / CHECK OUT 1 1 total 7 cheque 2 key 8 receipt 3 cash 9 account 4 rate 10 payment 5 bill 12 departure 6 code 13 connection 2 1 Jason Davies 4 breakfast 2 four rd of June 6 Wi-Fi 3 (as they appear) P.47 CUSTOMER SATISFACTION 1 Hotel 1 Cleanliness: Good. Variety: Excellent. Hotel 2 Efficiency: Poor. Cleanliness: Good. Comfort: Poor. Hotel 3 Comfort: Excellent. Quality: Good. Variety: Good. Hotel 4 Quality: Excellent. Staff Efficiency: Poor. 2 1 Have you ever stayed in the Medusa hotel before? 2 Have you stayed in any of our other hotels? 3 How often do you stay in hotels? 4 What was the reason for your visit? 5 How did you learn about the hotel? 6 How was your stay with us? 7 Would you consider staying with us again? 8 Would you recommend us? 3 1 F 2 F 3 T 4 F 5 T 6 T P.48 DIFFERENT KINDS OF HOLIDAYS 1 1 Scuba diving holiday 2 Egypt 3 Five hours 4 Good 5 Coral, fish, turtles and sharks 6 PADI 7 It saves money 8 There s a Dive Show 2 Type of holiday: cruise and stay Length of the holiday: 10 nights Sports facilities included: None Travel plan Destinations: Cairo, Aswan, Wadi El Seboua, Amada, Abu Simbel, Luxor Price for one night per person: Air company: EgyptAir Number of transfers included: Six Number of days in Luxor: 2 nights Number of visits to Egyptian Temples: Three Evening shows included: One Extra facilities included: None Kind of accommodation: Bed and Breakfast; Full Board P.50 TRANSPORT 1 1 car 4 ferry 2 coach 5 train 3 plane 2 Example: Many heavy goods get transported from one country to another by ship. P.51 BOOKING FLIGHTS 1 (as they appear) departure; flexible; return; one-way ticket; confirm 2 (as they appear) outbound stops 5 tax incl 2 credit card details 6 personal details 3 direct flights 7 confirmation 4 per person 8 Sun P.52 ITINERARIES AND TOURS 1 Adjectives: famous; excellent; gorgeous; great; delicious; picturesque; realistic; beautiful; good Cities: London; Rome 2 1 on 6 across 2 by 7 of 3 by 8 in 4 from 9 of 5 to 3 (as they appear) of; of; by; from; to; across; on P.53 AT THE TOURIST OFFICE 1 1 f 2 d 3 e 4 c 5 a 6 b 7

8 WORKBook KEY 2 1 help 8 fountain 2 museums 9 Medieval Houses 3 Cathedral 10 left 4 would 11 past 5 straight on 12 on 6 along 13 long 7 past 14 to 3 Possible answer: Go straight on when leave the office and walk along Maple Road. Go past the square with the fountain and turn left at the Medieval Houses. Then take the first street on the right. Go past the Post Office and the Bank is on the left. To get to the Department Store go back to the Main Street and turn left. Walk past the traffic lights and turn right at the Modern Art Gallery. The Department Store I just there on the left. 4 Possible answer: Go straight on when leave the office and walk along Green Street. Go past the park and turn left at the Modern Art Gallery. Then take the second street on the right. The Post Office is just there on the left. P.54 EATING OUT 1 Main course: chicken; ribs; salmon; curry Side dish: carrots; salad; chips; peas Dessert: trifle; ice cream; fruit; cheesecake Drink: coffee; tea; wine; beer 3 1 Can I help you? 2 How many people are there? 3 What s the name? 4 At what time? P.55 JOBS IN TOURISM 1 Key responsibilities: You will make reservations and answer customer requests; You will be required to work in the evenings Key competencies: Knowledge on Spanish is essential; Excellent verbal and written German Previous experience: A minimum of 3 years in a similar position; 2 years experience in hotel management Specific qualifications: A degree in Hotel and Tourism management; An MBA 2 1 polite 8 late 2 hair 9 phone 3 make-up 10 sunglasses 4 nails 12 uniform 5 shave 13 iron 6 share 7 team 3 1 read 11 flew 2 decided 12 stayed 3 started 13 had 4 came 14 came 5 could 15 advised 6 cost 16 spoke 7 told 17 took 8 had 18 saw 9 offered 19 were 10 visited P.56 WRITING A CV 1 Example: Personal details Name: Martha Williams Address: Via Francesco Berni, 24, Rome, Italy Date of birth: 7 th March 1982 Education 2004: Surrey University, UK 2000: Headington School, Oxford Qualifications Degree in Tourism (2.1) A-Levels in English, French and History skills Excellent interpersonal skills Very good at dealing with stressful situations Fluent in English, Italian and German Very good computer skills Employment history 2007 now: Front Desk Manager at The Tivoli Hotel, Rome, Italy : The Royal Oxford Hotel, Oxford work experience Whilst I was at university I worked in a travel agency in Oxford for six months. I also worked as an entertainer in the Caribbean islands during the summer from 2002 to interests Reading, watching documentaries, bike-riding referees Mr Luigi Chianti, Human Resources Manager, The Tivoli Hotel, Rome 2 1 b 2 b 3 c 4 c 5 a 3 1 d 2 a 3 b 4 c 8

9 WORKBook KEY 9

The Hotel features 202 rooms, which are beautifully designed and tastefully furnished to satisfy the modern traveler.

The Hotel features 202 rooms, which are beautifully designed and tastefully furnished to satisfy the modern traveler. Atlantica Bay Hotel, 4+* CONTACT Limassol, 52 002 Cyprus Tel.: +357 25 634 070 Fax: +357 25 634 171 bay@atlanticahotels.com atlanticahotels.com FACT SHEET OVERVIEW From the moment you set eyes on this