T RAVE L P RO F E S S I O NAL GUIDE

Transcription

1 T RAVE L P RO F E S S I O NAL GUIDE Introducing... CONDÉ NAST TRAVELER 2016 Gold List Favorite Cruise Lines TRAVEL WEEKLY 2015 Silver Magellan Award Market Leader in Small Ship Cruising CRUISE CRITIC 2016 Cruisers Choice Awards Best Small Ship Service Star Breeze Best Embark Wind Surf PORTHOLE CRUISE MAGAZINE 2015 Annual Readers Choice Awards Most Romantic Cruise Line TRAVEL + LEISURE 2015 World s Best Awards #3 Best Small Ship Cruise Line CONDÉ NAST TRAVELER 2015 Readers Choice Awards #3 Small Ship Cruise Line For reservations call Windstar Cruises at: Th Avenue Suite 210 Seattle, WA W I N D S TA R _ S A L E I N D S TA R C R U I S E S. CO M W I N D S TA R C R U I S E S. CO M AG E N TC E N T E R.W I N D S TA R C R U I S E S. CO M / W I N D S TA R AC A D E M Y. CO M J U LY N OV E M B E R

2 WELCOME TO WINDSTAR Dear Travel Professional, Windstar Cruises tagline 180 Degrees from Ordinary embodies a promise to our guests of a truly unique style of cruising upscale yet unpretentious aboard casually elegant yachts. Today, with six ships in our fleet, we are fully invested in bringing your clients a more than memorable vacation unlike any other in the market. Windstar offers the best of small ship cruising visiting picturesque harbors off the beaten path in private yacht style. Our sailing and all suite yachts cruise to legendary locales affording your clients delightful encounters and storybook ports, exceptional service and worldclass cuisine. When you sell a Windstar cruise you can almost guarantee repeat clientele and referrals. In the spirit of Windstar s tagline and unique style, we announce a new Star Promise to the travel trade. This is our commitment to you, the travel professional, that by working together we will both shine more brightly. Our I Excellent Agent Service I Outstanding Educational Programs I Fresh Sales Tools & Support I Extraordinary Cruise Experience Shining Brightly Together We are dedicated to our Star Promise and are excited to chart a new course of success with you, 180 Degrees from Ordinary! Smooth Selling, Steven Kona Simao, CTC Vice President, Travel Agency Sales LUXURY CRUISING IN PRIVATE YACHT STYLE Yacht Style Cruising With fewer than 300 guests, Windstar is all about you and freedom from the crowds and regimen of larger ships. Relax in your luxurious and casually elegant home away from home. This feels like your own private yacht. Unique Voyages Recognized annually for the best itineraries in small ship cruising, Windstar brings you closer to the legendary places and stunning smaller ports larger ships can t reach. VIP Service Acclaimed the best on the sea, our staff will greet you by name, fulfill your wishes before you even realize you have them, and treat you like the VIP you deserve to be with never a whiff of pretense. Local Culture & Cuisines Enjoy more time in port to immerse in the local culture and culinary delights of the region. Indulge in an exclusive, complimentary Private Event on every voyage. Shop with Windstar s chef on local market tours. Experience the best in local dance, music, and artistry on board the yachts. Best Value in Luxury Cruising We re proud of our recognition as the best value in luxury cruising, year after year. Windstar offers all the luxuries you expect at a price you don t. 2 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

3 SMALL SHIP EXPERIENCE PERSONALIZED SERVICE UNLIKE ANY OTHER CRUISE #1 SERVICE IN THE WORLD * Invite your clients to step away from the crowds. Away from towering decks and a thousand people, or even more. Away from lines, from waiting, away from the whole idea of group travel. Invite them to amazing places where they relish intimate cultural experiences, and connect with the world as only a small ship can allow them to do. This is their vacation, their own experience. As individual as they are. Welcome your clients to the world of small ship cruising to Windstar s graceful yachts, each one welcoming fewer than 300 lucky guests. With six beautiful yachts, Windstar gives your clients more true small ship choices than anyone in the world. From the moment your clients step on board and we greet them by name to the moment we reluctantly bid them farewell, your clients are our first priority. Every moment of their Windstar experience is all about them. The pampering begins the instant you ask a Windstar Vacation Planner to find the perfect match among our collection of voyages. It continues as the Vacation Planning team helps plan and customize each aspect of your client s vacation. When at last we welcome your valued clients on board, the fun really begins. Every time we see them smile. Every time we catch them by surprise by bringing them just the right thing at just the right time. Every time we see the looks on their faces that tell us this is like nothing they ve ever done before. This affirmation makes our day. I recently returned from the most exquisite cruising experience of my life. It wasn t actually cruising. It was yachting. In the most luxurious and relaxing form, on board the delightful and beautiful 148-passenger yacht, Wind Spirit It was the most relaxing experience of my life. * Star Breeze named Best Small Ship Service in 2016 Cruise Critic Cruisers Choice Awards. Stephy Cole, Travel Professional, Cruiseabout Castlecrag, Australia 4 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

4 SEE MORE WINDSTAR GUESTS ONLY GET CLOSER TO THE WORLD EXCLUSIVE PRIVATE EVENTS Only on Windstar s small ships can your clients dine alfresco as they skirt the legendary coastline of Italy s Cinque Terre, explore sand-fringed motus off the shore of Raiatea, or snorkel with sea turtles in the secluded cays of Puerto Rico s Isla Culebra. They can mingle and chat with the locals in Hvar as their small group disperses in search of the perfect Croatian gnocchi. They can ask questions at will of the onboard Costa Rican Naturalist, and sail off the beaten path to insider locales known only to yachtsmen. Each Windstar voyage includes a complimentary Private Event designed to take your clients closer to the people and places we visit. On a special day they will enjoy an experience that is both unique and iconic, from fire dancers and a tropical feast on a secluded motu to a live concert and moonlit dinner in the courtyard of the Celsus Library in Ephesus. Come. The magic is waiting. It s an intimate style of cruising that promotes connections, understanding, and a renewed sense of wonder. 6 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

5 BE OUR GUEST T H E U LT I M AT E L U X U R Y A LWAYS COMPLI ME N TA RY ACCOM MODAT IONS A B OA R D E V E RY W I N D S TA R C R U I S E YO U W I L L E N J OY... T here s no place like home, especially on a Windstar yacht. Each beautifully appointed stateroom or suite is designed Champagne welcome reception Windstar exclusive local Private Event on all voyages* beds with soft leather headboards, soothing seascape colors, and Beautiful Sail Away from every port hand-selected artwork. Spectacular onboard deck barbecue gala** Onboard entertainment, including local performances in and expansive storage, with elegant touches everywhere like most regions luxurious Egyptian cotton linens, L Occitane en Provence bath Beautifully appointed ocean view stateroom or suite, many with products, and concert quality sound from the Bose SoundDock. private French balconies From waffle-weave robes and slippers to fresh flowers and fruit All meals, in all venues baskets, every need and desire has been anticipated, and delivered. Fully equipped Watersports Platform, use of all watersports equipment included** Non-alcoholic beverages, including specialty tea and coffee drinks Plush bathrobes and slippers Fresh flowers and fruit in staterooms and suites Marble finished baths (power yachts only) Flat screen TV and DVD player Access to the Bridge to chat with officers * Excludes repositioning cruises. for comfort and features romantic ocean views, comfortable Thoughtfully designed spaces offer comfortable seating areas E N J OY T H E A L L S U I T E LU X U RY O F O U R P OW E R YAC H T S Surprising both in the beauty of their design and the sweep of their size, Windstar s suites are a haven of sophisticated luxury. Soft lighting, private viewing balconies, and an in-suite bar stocked with favorite beverages set the stage. Spacious walk-in closets offer generous accommodations for luggage and souvenirs. And the bathroom is a welcome retreat, lined with marble, and featuring a full-sized tub and shower. Pleasant dreams. ** Dependent on port and weather conditions. 8 W I N D S TA R C R U I S E S.CO M W I N D S TA R C R U I S E S.C O M

6 LIFE ON BOARD SHIP TO SHORE, WE INTOXICATE THE SENSES YOUR CLIENTS YACHT IS WAITING CULINARY EXPERIENCES Delectable cuisine, unique cultural experiences, inspired wine pairings Windstar lets guests not only see but taste the ports of call they visit. Each nightly menu transforms the freshest local ingredients into delicious regional cuisine, while innovative culinary programs entertain, educate, and immerse guests in the world s most intriguing cultures. Surroundings on board are elegant, sophisticated, and reflect the discerning tastes of our guests. Days are relaxed and unregimented, perfect for stimulating conversations with like-minded travelers and engaging crew. And throughout the ship, there s a delicious freedom from crowds, and warm, impeccable service that s been voted the best on the seas. NO JACKETS OR TIES REQUIRED Attire on board is resort casual, never stuffy. Feel free to leave your coat and tie at home. OPEN DINING Dine when you want, where you want, and with whomever you want, with no assigned tables or seatings. OPEN BRIDGE POLICY No appointment needed to drop by the Bridge for a chat with the Captain or to take in the expansive view. WATERSPORTS PLATFORM Enjoy the sea without going ashore from the Watersports Platform at the stern. Complimentary equipment lets you try your hand at paddle boarding, kayaking, snorkeling, sailing, swimming, water skiing, or windsurfing. ONBOARD ENTERTAINMENT Live music, a casino, and other activities and demonstrations are supplemented by local performances or guest lecturers in most regions. SIGNATURE SAIL AWAY Thrill to the majestic sounds of 1492: Conquest of Paradise by Vangelis as you leave every port of call. THE RELAXING WINDSPA Enjoy the most tranquil place on earth, at sea, as you savor spa rituals designed to elevate your sense of well-being. FITNESS CENTER If you wish, you can work out 24/7 on equipment including free weights, exercise machines, and treadmills, as well as complimentary instructor-led fitness classes. All with an unparalleled floor-toceiling view of the sea. COMPLIMENTARY PRIVATE EVENTS Each cruise features an exclusive Private Event, a complimentary onshore celebration that includes authentic local entertainment, cultural experiences, and cuisines. AMPHORA RESTAURANT AmphorA defines fine dining with a worldclass menu and elegant setting. Dinner. STELLA BISTRO Savor French-inspired café cuisine. Wind Surf only. Reservations recommended, no surcharge. Dinner. VERANDA Casual and delicious, Veranda offers full-service or buffet-style meals alfresco. Breakfast and lunch. CANDLES Dine outdoors under the stars at this poolside grill featuring seafood and steak specialties. Reservations required, no surcharge. Dinner. YACHT CLUB Relax in the casual atmosphere of the Yacht Club lounge where gourmet sandwiches, snacks, and beverages are available for dining in or a perfect picnic ashore. Day and evening. CULINARY EVENTS Cooking demos and classes with seasoned chefs, culinary shore excursions, culinary-themed cruises, and exclusive, complimentary cultural dining experiences give guests insights into a place s land, traditions, and soul. SIGNATURE DECK BARBECUE An open bar, a sumptuous buffet, dancing under the stars, impromptu performances, and live music highlight this signature event once on every cruise. MARKET TOURS Guests have the opportunity to accompany the chef to a local market to select local ingredients for the evening s culinary masterpiece. CULINARY THEMED CRUISES Enjoy the ultimate culinary adventure with a unique themed cruise that features regional cuisine, beverages, and learning opportunities both on board and off. 10 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

7 Customize your client s vacation by adding shore excursions, pre- and post-cruise hotel packages, land packages, airline flights, transfers, and more. Windstar s convenient Premium Beverage Alcohol Package is also a great way to earn extra commission for you. PREMIUM BEVERAGE PACKAGE Commissionable at 10% Windstar s Premium Beverage Package* provides unlimited beverages, including house brands and a number of select premium brands, wine by the glass from the per glass wine menu, house champagne, and beer. Includes mini-bar beverage selections and beverages provided through room service. * Premium Beverage Packages are only sold per stateroom/suite and must be purchased for all guests occupying a stateroom/ suite. Package must be presold by travel professional at least 7 days prior to departure and must be purchased for the full duration of the cruise. Package price is per stateroom/suite, per day and does not include the standard 15% beverage service charge. Package prices are inclusive of applicable taxes. Minimum drinking age aboard Windstar Cruises is 21 years old. Please call for full details and current pricing. INTERNET USAGE PLANS Commissionable at 10% Windstar offers various data usage plans for internet access on the cruise. Boost your income and free your clients from tedious data tracking by pre-selling them an Unlimited Plan. PRE AND POST CRUISE HOTEL OR LAND PACKAGES Commissionable at 5% Extend cruise vacations with a stay in a luxury hotel personally selected by Windstar. Our pre- and post-hotel program offers renowned hotels conveniently located near the best restaurants and local attractions. OPTIONAL PACKAGES LUXURY AS YOU LIKE IT Commissionable at 5% Expand your clients vacation experience with multi-day Land Packages. Our carefully crafted land packages include engaging tours to regional highlights with expert guides. Also included are luxury hotel accommodations with daily breakfast, complete luggage handling, and transfers in private, climate-controlled transportation. For more information and to book packages, please call Windstar Vacation Planning at Full Sail and Full Sail Plus Plans TRAVEL PROTECTION Commissionable at 10% Windstar Cruises offers guests the opportunity to purchase either our Full Sail or Full Sail Plus Protection Plan. Both of these plans are optional and must be paid for at time of deposit. Payments are not refundable. Both plans are available for U.S. residents. Because cancellation fees apply regardless of the reason for cancellation, including medical and family matters, we strongly recommend the purchase of either the Full Sail Plan, which protects guests if their trip is canceled or interrupted for covered reasons or Full Sail Plus Plan, which provides the added protection of a future cruise credit if they cancel for uncovered reasons. Both Plans include: Trip interruption benefit Primary Medical expense/emergency assistance benefit Travel delay benefit One call 24-hour travel services network For further information ask for the plan certificate which fully details the coverage, provisions, limitations, and exclusions of the plan offered and is available upon request at any time. The certificate will be included in the cruise documents. You may view the Travel Protection Plan at These plans are underwritten by United States Fire Insurance Company, 5 Christopher Way, Eatontown, NJ The plans are offered and administered by Trip Mate, Inc. (In CA, Trip Mate Insurance Agency), 9225 Ward Parkway, Suite 200, Kansas City, MO Phone: PERSONAL LAUNDRY SERVICE The convenience of freshly pressed clothes Windstar s laundering service makes it easy to travel light and enjoy the feeling of freshly washed and pressed clothing every day from our professional laundry. Enjoy quick turnaround service of 24 hours on all items and same-day service on items turned in by 9:00 a.m. Package includes laundry service for both stateroom/suite occupants*. *Package price per stateroom/suite includes both stateroom/suite occupants. Single occupant stateroom/suite package price is reduced by one half. Laundry Package must be added by the first day of the cruise and will be priced by the total number of cruise days. Pricing is inclusive of applicable taxes. Dry cleaning is not available. Please call for current pricing. GIFTS & SERVICES Arrange for a spectacular send off with an appealing selection of onboard gifts that include champagne, wine, flowers, WindSpa treatments, chocolate-dipped strawberries, cigars, and much more. Guests may purchase these items on board on the first day of the cruise, or in advance by calling Windstar at For gifts please call at least 7 days before the sailing date. For more information and to book packages, please call Windstar Vacation Planning at WINDSTARCRUISES.COM WINDSTARCRUISES.COM

8 VIVE LA DIFFÉRENCE EUROPE, WINDSTAR STYLE Windstar shows your clients a Europe few people ever see. Traveling with fewer than 300 guests, they dock right in the heart of Old World cities and visit villages off the beaten path where larger ships can t go. They ll also spend more time in port, where their small numbers ensure a more authentic experience. Local performers bring entertainment on board, they can dive right off the Watersports Platform into cerulean waters brimming with legends, and your clients can choose from unique culinary explorations that take them deep into local culture and history. With our Star Promise to you, Windstar gives them everything they want from Europe. ITALY MEDITERRANEAN GREECE & TURKEY NORTHERN EUROPE Discover small hidden harbors such as Portofino, Unique themed cruises such as Grand Prix Call on iconic ports and experience Greece Northern Europe voyages have something for Portovenere, and Lipari. of Monaco and James Beard Foundation without the crowds in stunning small ports everyone history tours, culinary and wine See a new port almost every day, with never Culinary Collection. such as Monemvasia, Kalymnos, Kusadasi, tastings, walking tours, and even soft adventure more than one at sea day per cruise. See a new port almost every day, with never and Nafplio. tours like biking along the Norwegian fjords. Overnight in fascinating destinations such more than one at sea day per cruise. Experience daylight cruising through the famous Cruise past dramatic scenery to destinations that as Venice. Visit a local Italian market with our Windstar Chef (complimentary). We offer tours that enjoy the local wine and cuisine. We offer experiences to Cinque Terra, Tuscany, Florence, Rome, and many more places. Enjoy unique local Private Events in fascinating venues throughout Italy in destinations such as Portofino, Giardini Naxos, and Agrigento. All events focus on the wines and cuisine of Italy. Windstar visits more ports in Italy than any other Mediterranean country. Overnight in fascinating destinations such as Monte Carlo. Experience transiting the Corinth Canal on the largest small ship that can pass through it. Visit a local Mediterranean market with our Windstar Chef (complimentary). Enjoy unique local Private Events in interesting locales such as Tarragona, Agadir, and Mallorca. Cruise the Guadalquivir River, the only navigable river in Spain spanning 408 miles, to Seville. Dock in the heart of Old Town Dubrovnik (larger cruise ships dock outside of Old Town). Dardanelles, complete with narration. Enjoy unique local Private Events in remarkable venues such as the Celsus Library in Ephesus. Delight in opportunities to experience traditional Greek and Turkish culture; like a gulet ride in Bodrum, a Turkish bath or culinary tours that introduce you to traditional cooking. Maximize your time in Greece & Turkey with only one day at sea. Local entertainment on board each yacht highlighting traditional dancing and songs from the region. Visit a local market with the Windstar chef. are difficult to access by land and to countries few people will ever visit. Windstar s unique itineraries take you beyond the tourist hubs to remote fjords, mountain towns, small villages, and isolated waterfalls. Plus, the new James Beard Foundation Culinary Collection voyages. Local entertainment is offered on board highlighting the regional culture like a shanty choir, Irish bands, and folk dancers. Enjoy unique complimentary Private Events in interesting destinations such as Bordeaux, Porto, and Bergen. Experience more of Copenhagen and St. Petersburg with overnight calls. 14 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

9 MAKING ISLAND DREAMS COME TRUE THE TROPICS, WINDSTAR STYLE Windstar s stunning white yachts are the perfect match for turquoise lagoons, emerald islands, and golden beaches. With their petite size, they carry your clients into coves and harbors too small for larger ships and visit ports of call larger cruise lines pass by. Island magic is everywhere. Guests on our sailing yachts can watch billowing sails fill with the trade winds and transport them effortlessly to their next destination. Days are punctuated by deck barbecues and beach parties while evenings are filled with phosphorescent wakes and more stars than they can possibly imagine. Our Star Promise to you is to take your clients to tropical locations in a cruising experience they ve dreamed of. CARIBBEAN COSTA RICA & PANAMA TAHITI Discover the hidden harbors and small towns of Hike through Costa Rica s many national parks What better way to explore Tahiti, a nation coral reefs, shallow turquoise blue lagoons, and the Caribbean on a yacht that takes you to ports and go in search of their spectacular wildlife of islands, than by yacht. Bora Bora, Moorea, deserted beaches. larger ships simply can t reach, with room for no more than 300 pampered guests. inhabitants including Scarlet Macaws, sloths, howler monkeys, and more. Raiatea, Huahine, Fakarava, and more are waiting to be discovered. Feast on a specially prepared dinner on a secluded motu in Bora Bora with fire dancers Escape the lines and find the Caribbean you can Daylight transit the Panama Canal, one of the Windstar s iconic small sailing yacht Wind Spirit and more. only get on a small yacht with deserted beaches, crystal-clear waters, and amazing snorkeling. Set sail through the Caribbean islands with greatest feats of engineering in the 20th century and enjoy the NEW onboard Canal Celebration. Meet the onboard Costa Rican Naturalist who is offers year round Tahiti voyages with fewer than 148 passengers in all ocean view staterooms and suites. Explore Fakarava, a place so stunning, with such a diverse ecosystem it has been deemed a UNESCO Biosphere Reserve. numerous ports of call including St. Barthélemy, St. Maarten, British Virgin Islands, Antigua, St. Lucia, Curacao, Bonaire, and St. Vincent & the Grenadines. with your clients throughout the cruise to answer questions, give presentations, and guide hikes. Discover the amazing coral reefs of Isla de Coiba, soar through the rainforest s canopy on a zipline, Learn about the Polynesian culture with onboard music, dance, and flower presentations. Discover each island s unique Tahitian spirit and wonder with rugged mountain peaks, spectacular Romantic overwater bungalow packages are available in Bora Bora and Moorea to enhance your experience. Snorkel and SCUBA dive in the best of the and experience this region with our many touring Caribbean s underwater world with numerous touring options. options. Explore small Costa Rican towns and a tranquil FLEET CALENDAR Enjoy complimentary Private Events including private beach parties at Prickly Pear Beach. Explore Little Bay, Montserrat the Pompeii of Nicaraguan fishing village and shop in local markets. Absorb Costa Rica s magnificent biodiversity by Star Legend Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec the Caribbean not visited by other cruise lines. adding land package extensions to the Arenal Star Breeze An island that is half lush and green, half gray and Volcano, Monteverde Cloudforest or Tortuguero Star Pride covered in ash from the 1995 volcanic eruption. National Park. Wind Surf Wind Star Wind Spirit Caribbean Costa Rica / Panama Canal Europe Northern Europe Tahiti 16 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

10 New in 2016 MORE BENEFITS WITH EVERY GROUP BOOKING FULL SHIP CHARTERS Star Group Dates 5% discount from Savings Fares Tour Conductor Credit 1:9 guests New Guest Amenity of $100 per person Shipboard Credit Complimentary Cocktail Party with STAR GROUPS windstar s Star Groups makes it easier than ever for you to sell your groups on Windstar, and we offer exciting advantages and benefits for your clients. Earn your way to complimentary staterooms, shipboard credit, discounts, and incremental commissions with as few as 5 staterooms booked. hors d oeuvres (18+ guests minimum) Two Levels of Benefits Depending on the group date selected, you ll qualify for the following group booking benefits. Star Advantage Group Dates 10% discount from Savings Fares Tour Conductor Credit 1:9 guests New Guest Amenity of $100 per person Shipboard Credit Complimentary Cocktail Party with hors d oeuvres (18+ guests minimum) $100 per person Travel Agent Bonus Commission* *A TC credit has to be earned for Bonus Commision to be paid. Windstar: An Easy Sell for Groups From affinity group get-togethers to corporate incentive trips, a Windstar cruise is the perfect solution: Just the right size to feel exclusive and pampered, and just the right price to be an affordable and attractive option. Windstar s six elegant yachts accommodate from 148 to 310 guests in private yacht style with no lines, no waiting, just a warm and intimate ambiance not found on larger cruise ships. Guests enjoy a complimentary Private Event and Signature Deck Barbecue on each sailing, plus signature sunset sail away moments, fine dining, and our unique Open Bridge policy. And with exciting destinations from Europe to Tahiti, and the ability to visit hidden harbors and secluded coves reserved for small ships like ours, we have an itinerary that will suit any size group no matter the time of year they prefer. Learn More About the Star Groups See the Windstar Travel Agency Portal for complete information and other terms and conditions, Windstar.Groups@WindstarCruises.com with questions, or call CHARTERS & INCENTIVES It s a large group on another line so why not take the whole ship? On Windstar, it s so easy! Just 148 to 310 guests charters the entire yacht and opens a whole new world to your corporate incentive clients. Create that incredibly customized experience which will serve to both retain and motivate your client s top performing talent. This is the Windstar way. MAKE IT YOUR OWN. FULL YACHT CHARTERS FROM WINDSTAR. The intimate scale and private yacht ambiance make these ships the perfect choice for charters. Every day is your client s by design as the Windstar yacht becomes an exclusive extension of your client s company. Recognize outstanding achievement with a special incentive reward, a unique Windstar voyage is the perfect way to say Welcome, Well Done! or Thank You. Fly their company flag and grace the dining table with their logo on each menu. Create an experience utterly unique to their own group with customized itineraries and carefully crafted shore excursions. Nothing says You re one-of-a-kind like a one-of-a-kind Windstar cruise. VIP service. From the very first moment you call to the moment we bid your clients farewell, we ll help you design, plan, and host your client s special guests. Never settle for ordinary. Take your client s charter to a new level of excellence. Away from the crowds. Completely exceptional. Truly theirs. Made to order for them. Customize your client s private charter to their own tastes and style. A Windstar charter is as personal as a fingerprint. Camaraderie. Our small ships are perfect for bringing their group together in a special, exclusive, private yacht experience. 18 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

11 GROW YOUR BUSINESS FIND YOUR NEXT WINDSTAR CLIENT WINDSTAR GUEST PROFILE Demographic: Affluent households Ages of 45 to 65 Primarily married couples Professionals, business owners Lifestyle: Well-educated Discerning world travelers Experienced cruisers Interested in the arts, environmental issues, food, and wine Members of country clubs, golf clubs, and art associations According to the Cruise Industry News Annual Report, the luxury market niche could see a 53 percent increase in passenger capacity from 2015 to And in CLIA s 2015 State of the Cruise Industry Report, specialty segments including small ships continue to experience double-digit passenger growth. This means that the market for Windstar and your potential for revenue from selling Windstar is stronger than ever. Here s how to identify a potential Windstar guest and a few ways to close the sale on a cruise that is recognized as one of the industry s best values. The cruise for the non cruiser Clients who are destination focused Previous riverboat clients Wine enthusiasts Food and wine clubs Couples couples traveling together Not generally suited for kids minimum age is 8 years old Honeymooners SELLING TIPS Overnights: Itineraries which feature overnights allow your clients to further immerse themselves in the destination and use the yacht as a floating hotel. Overnights represent great value to your clients and can be used to attract new cruisers who want more time to explore local entertainment but have been reluctant to cruise based on perception of limited time. Extended stays and evenings: Windstar itineraries often have very few days at sea with the emphasis on taking your clients to exotic and interesting locales each day. Full day calls and late departures allow your clients to take advantage of all the port call has to offer full day excursions or perhaps a pampering day at the spa or fitness center the choice is theirs. Back to back voyages: Our yachts often transit regions providing your clients the ideal opportunities to enjoy a back to back cruise experience without repeating any ports. Enrich your clients experience and suggest this prospect. This is truly a win win: Windstar allows your clients to remain in the same stateroom or suite for both segments, we offer additional discounts for booking back to back cruises bringing more value to your clients, and more profits to you in commissions. 20 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

12 Updated in 2016 WINDSTAR REWARDS OUR PAST GUESTS WINDSTAR ACADEMY TRAVEL AGENT ACADEMY & BENEFITS PROGRAM & BENEFITS After their very first cruise, your clients become members of the Windstar Yacht Club, a private passport to privilege for our honored guests. Windstar Yacht Club members enjoy special benefits when they book, while they re on board, and every time they share the Windstar experience with friends and family. MEMBER BENEFITS 5% savings on most cruise fares NEW! 5% Welcome Home discount if booked within 60 days of disembarkation from a qualifying cruise Complimentary one-category standard stateroom or suite upgrade at onboard check-in* Discount on upgrade from standard stateroom to suite at onboard check-in* Private onboard member cocktail reception Invitation to dine with the Captain or Ship s Officers Exclusive onboard gift $100 referral gift for your clients and each friend they refer NEW! Additional discounts at Windstar Partner Properties. Visit WindstarCruises.com/yacht-club/partner-offers for details *Depending on availability We re excited to let you know about our renewed vision for the company: a global fleet that extends our unique small ship style of travel throughout the world! In this comprehensive education program, you ll find out why our vacation experiences are 180 From Ordinary. Here is a sampling of the knowledge you ll gain from completing the Windstar Academy: an understanding of the history of Windstar and where it is today, the Market Leader in Small Ship Cruising. Find out the differences between Windstar s yacht style of cruising vs. larger ships and the Windstar onboard experience. Learn about stateroom and suite enhancements and amenities, onboard dining, spa services, watersports and other activities. Acquire a knowledge base of destinations and yacht options for each of Windstar s exciting destinations. Most important understand how to sell Windstar, along with the sales, marketing & service resources available to help you close the sale. GRADUATE BENEFITS 2 CEU credits from The Travel Institute; 3 credits from the Association of Canadian Travel Agencies (ACTA). Go to or for details on certification programs, eligibility for continuing education credits, and how to receive these credits following graduation. For more sales & marketing resources, go to Windstar Cruises Agent Center at 22 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

13 ABOARD STAR PRIDE, STAR BREEZE & STAR LEGEND OWNER S SUITE (OW) ALL SUITE YACHTS CLASSIC SUITE (CS) BALCONY SUITE 1 (BS1) Owner s Suites (OW): 575 square feet (54 square meters) Balcony Suites (BS, BS1): 277 square feet (26 square meters) 1 RADIO ROOM MEDICAL FACILITY OFFICERS ACCOMMODATIONS BALCONY SUITE (BS) OCEAN VIEW SUITE 3 (S3) OCEAN VIEW SUITE 2 (S2) OCEAN VIEW SUITE 1 (S1) Classic Suites (CS): Forward Suites, 01 and square feet (37 square meters) Midship Suites, 05 and square feet (49 square meters) Suites with 3rd berths 05 and 06 Suites with 3rd berths , Ocean View Suites (S, S1, S2, S3): 277 square feet (26 square meters) Suites with 3rd berths , , BEAUTY SALON AMPHORA OCEAN VIEW SUITE (S) Access to board ship is via stairs only. Access to/from outside deck may require assistance with doors and thresholds. Modified Accessible Suites: 277 square feet (26 square meters), (Suites 134, 136, 232, 234). SUN DECK RECEPTION PURSER OFFICERS ACCOMMODATIONS GALLEY SHIP FACTS Owner s Suite, Forward Classic Suite, Midship DECK 8 DECK 7 DECK 6 DECK 5 DECK 4 DECK 3 21 WATER- SPORTS PLATFORM GUEST CAPACITY: 212 GUEST DECKS: 6 CREW MEMBERS: LENGTH: 440 feet (134 meters) ONBOARD SPACES 1 Yacht Club 2 Star Bar 3 Bridge 8 Veranda/Candles 9 Owner s Suites 10 Classic Suites 16 Compass Rose 17 Reception 18 Lounge + RESTRICTED VIEW ADJOINING SUITES ELEVATOR ONE QUEEN SIZE BED ONLY (no twin option) SHOWER ONLY BEAM: 63 feet (19 meters) DRAFT: 16.5 feet (5 meters) CRUISING SPEED: 15 knots PROPULSION: Twin propeller, driven by four Bergen marine diesel engines Classic Suite, Forward Balcony Suite 4 WindSpa 5 Fitness Center 6 Counter-current pool and whirlpool 7 Courtyard 11 Balcony Suites 12 Ocean View Suites 13 Signature Shop 14 Library 15 Casino 19 Screening Room 20 AmphorA Restaurant 21 WatersportsPlatform SHOWER ONLY (STAR LEGEND) MODIFIED ACCESSIBLE SUITES Feature a full-size bed (no twin option) Suites 134, 136, 232 & 234, are modified accessible, shower only with a small lip into shower, a step into the bathroom with a portable ramp, standard interior and exterior doorways. TONNAGE: 9,975 gross registered tons (grt) SHIP S REGISTRY: Bahamas Star Legend: Enhancements planned April 2018 DECK 8 DECK 6 DECK 4 DECK 7 DECK 5 DECK 3 Star Pride: Enhanced April 2016 Star Breeze: Enhancements planned November 2017 Ocean View Suite Ocean View Accessible Suite 24 WINDSTARCRUISES.COM WINDSTARCRUISES.COM

14 ABOARD WIND SPIRIT & WIND STAR ABOARD WIND SURF FLYING BRIDGE Candles OWNER S SUITE CATEGORY AX DELUXE Stella Bistro Veranda STAR DECK Fitness Center Terrace Bar BRIDGE SUITES SUITES CATEGORY TX DELUXE Bridge Radio Room DECK FOUR Galley DECK THREE DECK TWO Veranda AmphorA Lobby Reception Signature Shop Pool Pool Bar WC Lounge Library WC Casino Fitness Center Whirlpool WindSpa Owner s Suite Watersports Platform CATEGORY A CATEGORY BX DELUXE CATEGORY B PUBLIC SPACES STAIRS Access to board ship is via stairs only. Access to/from outside deck may require assistance with doors and thresholds. SHIP FACTS Stella Bistro Bridge 501 Stella Bistro The Veranda The Veranda BRIDGE DECK STAR STAR DECK DECK The Bridge 501 The Bridge AmphorA 501 MAIN DECK BRIDGE BRIDGE DECK DECK AmphorA AmphorA Casino DECK THREE MAIN MAIN DECK DECK DECK TWO DECK DECK THREE THREE Casino Lounge Nautilus Room Fitness Center Signature Shop Yacht Club Pool Photo Compass Compass Nautilus Nautilus Gallery Rose Rose Pool Bar RoomSandwich Room& Espresso Bar Reception The Lounge The Lounge Casino Fitness Center Compass Rose The Terrace The Bar Terrace Bar WindSpa Candles Signature Signature Shop Shop Yacht ClubYacht Club Pool Pool Photo Photo Gallery Gallery Pool Bar Pool Bar Sandwich Sandwich & Espresso & Bar Espresso Reception Bar Reception Whirlpools Candles Grill Candles Grill Whirlpools Whirlpools Watersports Platform CATEGORY AX DELUXE CATEGORY A CATEGORY BX DELUXE CATEGORY B PUBLIC SPACES STAIRS/ELEVATOR Access to board ship is via stairs only. Access to/from outside deck may require assistance with doors and thresholds. SHIP FACTS DECK ONE GUEST CAPACITY: 148 GUEST DECKS: 4 CREW MEMBERS: 101 DECK ONE DECK DECK TWO TWO Watersports Watersports Platform Platform WindSpa WindSpa GUEST CAPACITY: 310 GUEST DECKS: 6 CREW MEMBERS: 200 STATEROOMS & SUITES Staterooms: 188 square feet (18 square meters) Staterooms with 3 rd Berths Wind Spirit: 124, 126, 129, , 138 Wind Star: , , 138 STATEROOM ERO Staterooms with Adjoining Private Doors: Wind Spirit: 124/126, 129/131, 132/134, 133/135, 136/138 Wind Star: 125/127, 128/130, 129/131, 132/134, 133/135, 136/138 Owner s Suite: 220 square feet (21 square meters) Staterooms with One Queen Size Bed Only (no twin option): 101, 102 LENGTH: 360 feet (110 meters) at waterline; 440 feet (134 meters) including bowsprit DRAFT: 14 feet (4.1 meters) TONNAGE: Wind Spirit: 5,736 gross registered tons (grt) Wind Star: 5,307 gross registered tons (grt) BEAM: 52.1 feet (15.8 meters) SAILS: 6 triangular, self-furling, bridgeoperated sails with 21,500 square feet (2,200 square meters) of Dacron surface area MASTS: 4 at 204 feet (62 meters) ENGINES: 3 diesel electric generator sets, 1 electrical propulsion motor DECK DECK ONE DECK ONE ONE BRIDGE BRIDGE SUITE BRIDGE SUITE SUITE STATEROOMS & SUITES Bridge Suites: 495 square feet (46 square meters) SUITE SUITE STAT EROOM STAT EROOM Staterooms: 188 square feet (18 square meters) BRIDGE SUITES BRIDGE SUITES SUITES SUITESCATEGORY CATEGORY CATEGORY CATEGORY CATEGORY CATEGORY A CATEGORY A CATEGORY CATEGORY CATEGORY B PUBLIC B SPACES PUBLIC STAIRS/ELEVATORS SPACES STAIRS/ELEVATORS TX DELUXETX DELUXE AX DELUXE AX DELUXE BX DELUXEBX DELUXE LENGTH: 535 feet (162 meters) at waterline; 617 feet (187 meters) including bowsprit DRAFT: 16.5 feet (5 meters) TONNAGE: 14,745 gross registered tons (grt) BEAM: 66 feet (20 meters) SAILS: 7 triangular, self-furling, bridgeoperated sails with 26,881 square feet (2,600 square meters) of Dacron surface area MASTS: 5 at 221 feet (67.5 meters) ENGINES: 4 diesel electric generator sets, 2 electrical propulsion motors SPEED: 10 knots with engines only; up to 15.8 knots with prevailing wind SHIP S REGISTRY: Bahamas Wind Spirit: Enhancements planned April 2017 Wind Star: Enhanced April 2016 Suite 501: 242 square feet (22.5 square meters), 1 bathroom Suites: 376 square feet (35 square meters), 2 bathrooms Staterooms with 3 rd Berths: ; all suites (excluding 501) Staterooms with One Queen Size Bed Only (no twin option): 101, 102, 157, SPEED: 10 to 12 knots with engines only; up to 15 knots with prevailing wind SHIP S REGISTRY: Bahamas Wind Surf: Enhancements planned November WINDSTARCRUISES.COM WINDSTARCRUISES.COM

15 2016 & 2017 SAILINGS AT A GLANCE 2016 & 2017 SAILINGS AT A GLANCE MEDITERRANEAN ITALY GREEK ISLES & TURKEY Marvels of the Croatian Coast & Greece 12 days 07/01/17 Sat Athens to Venice Wind Star Morocco & the Canary Islands 8 days 11/21/16 Mon Lisbon to Santa Cruz de Tenerife Star Legend Classic Italy & Dalmatian Coast 8 days 07/03/16 Sun Rome to Venice Star Pride Treasures of the Greek Isles 7 days 09/04/16 Sun Athens to Athens Star Pride 08/14/17 Mon Venice to Athens Wind Star Quintessential Croatia 8 days 07/13/17 Thu Venice to Venice Wind Star 07/21/17 Fri Venice to Venice Wind Star 07/29/17 Sat Venice to Venice Wind Star 04/13/17 Thu Santa Cruz de Tenerife to Lisbon Star Pride 04/30/17 Sun Santa Cruz de Tenerife to Lisbon Star Breeze 10/28/17 Sat Lisbon to Santa Cruz de Tenerife Wind Surf Spanish Serenade 8 days 07/09/16 Sat Barcelona to Lisbon Star Breeze 07/11/16 Mon Venice to Rome Star Pride 08/02/16 Tue Rome to Venice Star Pride 08/18/16 Thu Rome to Venice Star Pride 08/27/16 Sat Rome to Venice Star Breeze 09/03/16 Sat Rome to Venice Star Legend 09/04/16 Sun Venice to Rome Star Breeze Greek Isles & Turkish Delights 7 days 07/02/16 Sat Athens to Istanbul Wind Star 07/09/16 Sat Istanbul to Athens Wind Star 07/16/16 Sat Athens to Istanbul Wind Star 07/23/16 Sat Istanbul to Athens Wind Star 08/06/17 Sun Venice to Venice Wind Star 07/17/16 Sun Lisbon to Barcelona Star Breeze 09/11/16 Sun Venice to Rome Star Legend 07/30/16 Sat Athens to Istanbul Wind Star Enchanting Greece & the Amalfi Coast 7 days 09/19/16 Mon Rome to Athens Star Legend 08/19/16 Fri Lisbon to Barcelona Star Legend 10/20/16 Thu Barcelona to Lisbon Star Pride 11/02/16 Wed Barcelona to Lisbon Star Breeze 09/22/16 Thu Rome to Venice Star Breeze 09/23/16 Fri Rome to Venice Wind Surf 09/29/16 Thu Venice to Rome Star Pride 08/06/16 Sat Istanbul to Athens Wind Star 08/13/16 Sat Athens to Istanbul Wind Star 08/20/16 Sat Istanbul to Athens Wind Star 10/22/16 Sat Athens to Rome Wind Star 11/13/16 Sun Barcelona to Lisbon Star Legend 10/01/16 Sat Venice to Rome Wind Surf 08/27/16 Sat Athens to Istanbul Wind Star 04/29/17 Sat Rome to Athens Wind Star 04/21/17 Fri Lisbon to Barcelona Star Pride 10/05/16 Wed Venice to Rome Star Legend 09/03/16 Sat Istanbul to Athens Wind Star 05/25/17 Thu Athens to Rome Star Legend 04/23/17 Sun Lisbon to Barcelona Star Legend 10/18/16 Tue Venice to Rome Star Breeze 09/10/16 Sat Athens to Istanbul Wind Star 10/21/17 Sat Athens to Rome Wind Star 05/08/17 Mon Lisbon to Barcelona Star Breeze 05/08/17 Mon Rome to Venice Star Legend 09/17/16 Sat Istanbul to Athens Wind Star Glitter & Glam of the Rivieras 6, 7, or 9 days 07/02/16 Sat Rome to Barcelona Star Breeze 05/27/17 Sat Barcelona to Lisbon Star Pride 06/08/17 Thu Barcelona to Lisbon Star Legend 07/02/17 Sun Barcelona to Lisbon Star Breeze 05/09/17 Tue Rome to Venice Wind Surf 05/17/17 Wed Venice to Rome Wind Surf 05/30/17 Tue Rome to Venice Star Breeze 09/24/16 Sat Athens to Istanbul Wind Star 10/01/16 Sat Istanbul to Athens Wind Star 10/08/16 Sat Athens to Istanbul Wind Star 07/19/16 Tue Rome to Barcelona Star Pride 07/10/17 Mon Lisbon to Barcelona Star Breeze 06/07/17 Wed Venice to Rome Star Breeze 10/15/16 Sat Istanbul to Athens Wind Star 07/25/16 Mon Barcelona to Rome Star Breeze 08/25/17 Fri Lisbon to Barcelona Star Legend 07/27/17 Thu Rome to Venice Star Breeze 05/06/17 Sat Athens to Istanbul Wind Star 08/01/16 Mon Rome to Barcelona Star Breeze 08/20/16 Sat Barcelona to Rome Star Breeze 08/27/16 Sat Barcelona to Rome Star Legend 09/16/16 Fri Barcelona to Rome Wind Surf 10/14/16 Fri Rome to Barcelona 6 days Star Pride 10/19/16 Wed Rome to Barcelona Wind Surf 10/26/16 Wed Rome to Barcelona Star Breeze 04/22/17 Sat Barcelona to Rome Wind Surf 04/29/17 Sat Barcelona to Rome Star Pride 05/01/17 Mon Barcelona to Rome Star Legend 05/13/17 Sat Barcelona to Rome Star Pride 05/16/17 Tue Barcelona to Rome Star Breeze 06/01/17 Thu Rome to Barcelona Wind Surf 07/18/17 Tue Barcelona to Rome 9 days Star Breeze 09/02/17 Sat Barcelona to Rome Star Legend 09/18/17 Mon Barcelona to Rome Star Pride 09/26/17 Tue Barcelona to Rome Wind Surf 10/11/17 Wed Rome to Barcelona Star Pride 10/13/17 Fri Rome to Barcelona Wind Surf 10/25/17 Wed Rome to Barcelona Star Pride Islands of the West Med 6 or 7 days 07/26/16 Tue Barcelona to Rome 7 days Star Pride 08/08/16 Mon Barcelona to Rome 6 days Star Breeze 08/14/16 Sun Rome to Barcelona 6 days Star Breeze 10/29/16 Sat Rome to Barcelona 6 days Wind Star 04/23/17 Sun Barcelona to Rome 6 days Wind Star 05/06/17 Sat Rome to Barcelona 7 days Star Pride 05/20/17 Sat Rome to Barcelona 7 days Star Pride 10/18/17 Wed Barcelona to Rome 7 days Star Pride 10/27/17 Fri Rome to Barcelona 6 days Star Legend 09/10/17 Sun Lisbon to Barcelona Star Pride 10/27/17 Fri Barcelona to Lisbon Star Breeze 11/01/17 Wed Barcelona to Lisbon Star Pride 11/02/17 Thu Barcelona to Lisbon Star Legend Treasures of Southern Spain & Morocco 8 days 09/08/16 Thu Lisbon to Barcelona Wind Surf 10/26/16 Wed Barcelona to Lisbon Wind Surf 11/04/16 Fri Barcelona to Lisbon Wind Star 04/15/17 Sat Lisbon to Barcelona Wind Star 06/08/17 Thu Barcelona to Lisbon Wind Surf 09/18/17 Mon Lisbon to Barcelona Wind Surf 10/20/17 Fri Barcelona to Lisbon Wind Surf 11/03/17 Fri Barcelona to Lisbon Wind Star Venetian Passageways 8 or 9 days 08/26/16 Fri Venice to Athens Star Pride 09/20/16 Tue Athens to Venice Star Pride 09/26/16 Mon Athens to Venice Star Legend 09/30/16 Fri Venice to Athens Star Breeze 10/09/16 Sun Athens to Venice Star Breeze 05/16/17 Tue Venice to Athens Star Legend 08/04/17 Fri Venice to Athens Star Breeze 08/13/17 Sun Athens to Venice Star Breeze 09/07/17 Thu Venice to Athens Star Breeze 09/16/17 Sat Athens to Venice 8 days Star Breeze 09/24/17 Sun Venice to Athens Star Breeze 10/03/17 Tue Athens to Venice Star Breeze 08/22/17 Tue Venice to Rome Star Breeze 08/30/17 Wed Rome to Venice Star Breeze 09/09/17 Sat Rome to Venice Star Legend 09/17/17 Sun Venice to Rome Star Legend 09/25/17 Mon Rome to Venice Star Legend 09/25/17 Mon Rome to Venice Star Pride 10/03/17 Tue Venice to Rome Star Legend 10/03/17 Tue Venice to Rome Star Pride 10/11/17 Wed Rome to Venice Star Legend 10/12/17 Thu Venice to Rome Star Breeze 10/19/17 Thu Venice to Rome Star Legend Riviera Enchantment 7 days 10/07/16 Fri Rome to Rome Star Pride 05/25/17 Thu Rome to Rome Wind Surf Sicilian Splendors 10 days 09/12/16 Mon Rome to Rome Star Breeze 10/09/16 Sun Rome to Rome Wind Surf 10/27/16 Thu Rome to Rome Star Legend 04/29/17 Sat Rome to Rome Wind Surf 06/15/17 Thu Rome to Rome Star Breeze 10/03/17 Tue Rome to Rome Wind Surf Yachting the Riviera 7 days 10/13/16 Thu Rome to Nice Star Legend 10/20/16 Thu Nice to Rome Star Legend 05/13/17 Sat Istanbul to Athens Wind Star 05/20/17 Sat Athens to Istanbul Wind Star 05/27/17 Sat Istanbul to Athens Wind Star 06/03/17 Sat Athens to Istanbul Wind Star 06/10/17 Sat Istanbul to Athens Wind Star 06/17/17 Sat Athens to Istanbul Wind Star 06/24/17 Sat Istanbul to Athens Wind Star 08/26/17 Sat Athens to Istanbul Wind Star 09/02/17 Sat Istanbul to Athens Wind Star 09/09/17 Sat Athens to Istanbul Wind Star 09/16/17 Sat Istanbul to Athens Wind Star 09/23/17 Sat Athens to Istanbul Wind Star 09/30/17 Sat Istanbul to Athens Wind Star 10/07/17 Sat Athens to Istanbul Wind Star 10/14/17 Sat Istanbul to Athens Wind Star NORTHERN EUROPE Around Iceland 7 days 07/01/16 Fri Reykjavik to Reykjavik Star Legend 07/08/16 Fri Reykjavik to Reykjavik Star Legend 07/15/16 Fri Reykjavik to Reykjavik Star Legend 07/22/16 Fri Reykjavik to Reykjavik Star Legend 07/07/17 Fri Reykjavik to Reykjavik Star Legend 07/14/17 Fri Reykjavik to Reykjavik Star Legend 07/17/17 Mon Reykjavik to Reykjavik Star Pride 07/21/17 Fri Reykjavik to Reykjavik Star Legend 07/24/17 Mon Reykjavik to Reykjavik Star Pride 07/31/17 Mon Reykjavik to Reykjavik Star Pride 08/07/17 Mon Reykjavik to Reykjavik Star Pride 10/28/17 Sat Rome to Barcelona 6 days Wind Star Baltic Delights 10 days 07/23/16 Sat Stockholm to Copenhagen Wind Surf Departure dates are accurate at time of publication, but are subject to change without notice. Please visit WindstarCruises.com for most up-to-date information, or call a Windstar Vacation planner at /02/16 Tue Copenhagen to Stockholm Wind Surf 07/13/17 Thu Stockholm to Copenhagen Wind Surf 07/23/17 Sun Copenhagen to Stockholm Wind Surf 08/02/17 Wed Stockholm to Copenhagen Wind Surf 08/12/17 Sat Copenhagen to Stockholm Wind Surf 28 WINDSTARCRUISES.COM WINDSTARCRUISES.COM