ANNEXURE Annexure 1: Bibliography Annexure 2: Questionnaire-1 for Foreign Tourists Questionnaire -2 for Travel Agents

Transcription

1 ANNEXURE Annexure 1: Bibliography Annexure 2: Questionnaire-1 for Foreign Tourists Questionnaire -2 for Travel Agents

2 ===========^^======================================== Bibliography Annexure 1 Annexure 1 Bibliography LIST OF BOOKS Acharya Ram, (1978). Cix/il Aviation and Tourism Administration, New Delhi: National Publishing House. Akhtar Javed, (1990). Tourism Management in India. Delhi: Ashish. Allekin, F.R., (1969). Cultural Tourism in India, Its Scope and Development, New Delhi: Govt, of India Publication. Anand, M.M., (1976). Tourism and Hotel Industry in India - A study in Management, New Delhi: Prentice Hall. Ashworth, G. and B. Goodall, (1988). Marketing in the tourism Industry, London: Routledge. (1990). Marketing tourism Places, Routledge. Baby, A. Satish, (1998). Tourism Development in India, Delhi: APH. Badan, B.S., (1998). Tourism in India, Delhi: Commonwealth. Bala Usha, (1990). Tourism in India: Policy and Perspectives. Delhi: Arushi. Baldacchino, G., (1997). Global tourism and informal labour relations, London: Mansell. Bansal, S.K., (1990). Kangra fort and the Turkish Sultans of Delhi, M.Phill. Unpublished thesis submitted to H.P. University, Shimla. Bansal, S.P., (2001). Tourism development and its impact, Delhi: Sri Sai Printographer. (2002). Tourism in the New millennium: Challenges and opportunities, Chandigarh: Abhishek Publisher. Batra R.L., (1990). Problem and Prospects of Tourism, Jaipur: Printwell. Batra, G.S., (1996). Tourism in 21^^ Century, Delhi: Anmol. Batra, G.S. and A.S. Chawla, (1995), Tourism Management: A Global Perspective, Delhi: Deep 86 Deep. Batra, K.L., (1989). Problems and Prospects of tourism, Jaipur: Printwell. 426

3 Bhardwaj, D.S., O.P. Kandari, M. Chaudhaiy, K.K. Kamra, (1998). Domestic Tourism in India, Delhi: Indus. Bhatia, A.K., (1978). Tourism in India - History and Development, New Delhi: Prentice Hall. (1995). International Tourism^ Fundamental and practice, Delhi: Sterling. (2001). International tourism Management, Delhi: Sterling. (2002). Tourism Development: Principles and Practices: Delhi: Sterling. Bhatt, Rajesh, (1989). Role of training programs in the development of Himachal Pradesh Tourism Development Corporation, Unpublished M.Phill thesis submitted to H.P. University, Shimla. Bisth, H., (1994). Tourism in Garhwal Himalaya. New Delhi: Indus. Boniface, B.G. and Chris Cooper, 1996). The Geography of travel and Tourism oxford: Butterworth Heivemann. Briggs, S., (1997). Successful Tourism Marketing. London: Kogan Page. Broadhurst, R., (2001) Managing Environments for Leisure and Recreation, London: Routledge. Chadda, S.K., (1990). Himalayas: Environmental Problems, New Delhi: Ashish. Chand Amar, (1982). Economic Potential of Tourism in Himachal Pradesh, Unpublished M.Phill Thesis submitted to H.P.U. Shimla. Chand Gian & Manohar Puri, (1991). Explore Himachal, New Delhi International. Chand, M., (2000). Travel Agency Management, Delhi: Anmol. Chattopadhyay Kunal, (1995). Economic Impact of Tourism Development Delhi: Kanishka. Chauhan, Suman, (1997). Social organization and land control; a study of the role of temples in Kullu and Shimla, Ph.D. Unpublished thesis submitted to H.P. University, Shimla. 427

4 Chawla, R., (2003). Tourism Research, Planning Ss Development, Delhi: Sonali. Chib, Som Nath, (1983). Perspectives on Tourism in India, New Delhi: Ministry of Information and broadcasting- Publication Division. Chon K.S. and Ra3anond, T. Sparrowe, (2001). Welcome to hospitality, Singapore, Thomson Asia. Chopra Suhita, (1991). Tourism and Development in India. New Delhi: Ashish. Cook, R.A., L.J. Yale, and J.J. Marqua,( 1999). Tourism.: The business of Travel, New Jercey: Prantice Hall. Cooper, C.P., (1992). Progress in tourism. Recreation and Hospitality Management, Delhi: Kalpana. Cows Eric, (1995). Tourist Destination Management issues, analysis and policies, London: Routledge. Davidoff, P.G. and D.S. Davidoff, (1983). Sales and marketing for travel and tourism.. New Jercy: Prentice Hall. (1990). Worlufide Tours, New Jercey: Prentice Hall. (1994). Sales and Marketing for travel and tourism.. New Jersey: Prentice Hall. Dhar, P.N., (1997), Development of tourism and travel industry, Delhi: Kanishka. (2000). International Tourism: Emerging Challenges and Future Prospects, Delhi: Kanishka. Dharmarajan, S. and R. Seth, (1996). Tourism in India trends and issues, Delhi : Har-Anand. Dixit, M and Charu Sheela, (2001). Tourism products, Locknow: New Royal. Drucker, P.F., (1985). Innovation and Entrepreneurship. Practices & Principtes. London: Heivemann. 428

5 Dube Rajiv, (1987). Tourism in the economy of Madhya Pradesh, Delhi: Daya Publishing. Fay Betsy, (1992). Essentials of Tour Management New Jersey: Prentice Hall. Gautam, Nandini, (1987). Problems and prospects of tourism in Shimla City, Unpublished M.Phill thesis submitted to H.P. University, Shimla. Ghosh Biswanath, (1998). Tourism and travel management, Delhi: Vikas. Gill, P.S., (1996). Dynamics of Tourism, Delhi: Anmol. {1997). Tourism: Planning and Management, Delhi: Anmol. (1999). Tourism: Ekx>nomic and Social Development, Delhi: Anmol. Gokhale, B.G., (1961). India: Thought and Through the Ages, Bombay: Asia Publishing House. Greene Melvyan, (1987). Marketing Hotels and restaurants in the 90's. London: Heinemann. Gupta S. and S.P. Bansal, (1998). Tourism towards 21^^ century, Delhi: Deep 85 Deep. Gupta Shanta, (1993). Historical and Cultural study of fairs and festivals of HP., Ph.D. Unpublished thesis submitted to H.P. University, Shimla. Gupta, Seela, (1988). Financial performance of HPTDC, M.Phill. Unpublished thesis submitted to H.P. University, Shimla. Hall CM. and Stephen, J. Page, (2002). The Geography of tourism and recreation. Enx/ironment, place & space, London: Routledge. Harris, G and K.M. Katz, (1999). Promoting International Tourism : To the year 2000 and beyond, Delhi: Atlantic. Harris, R. and N. Leiper, (1999). Sustainable tourism and Australian perspective; Butterworth Heinemann. Harsell, J.V., (1998). Tourism and exploration, New York. National. Herbert, D.T., (1995). Heritage; Tourism and Society, London: Mansell. Honey, M., (1999). Eco-tourism and Sustainable Development, Washington, D.C.: Island. 429

6 Hudman, E.L. and D.E. Hawkins, (1989). Tourism in Contemporary Society: an introductory text, New Jersey: Prentice Hall. Inkpen Gary, (1999). Information technology for travel and tourism Essex: Longman. Jain, Y., (1998). Tourism Development: Problems and Prospects, Delhi: APH. Jaya Palan, N., (2001). An Introduction to Tourism, Delhi: Atlantic. Jayal, N.D., Mohan Motwani, (1986). Conservation Tourism and Monutaineering in the Himalayas Dehradoon: Natraj. Jina, P.S., (1994). Tourism in Ladakh Himalaya, New Delhi: Indus. Jones U and S. Newton, (1997). Hospitality and Catering A Closer look Herndon: Cassell. Jones, P. and A. Pizam, (1993). The International Hospitality Industry: Organizational and Operational issues, New York: John Wiley. Kamara K.K., (1997). Tourism: Theory Planning and Practice, Delhi: Indus. (2001). Managing Tourist Destination, Delhi: Kanishka. (2001). Economics of Tourism: Delhi: Kanishka. Kamra, K.K. smd M. Chand, (2002). Basics of tourism: Theory operation and practice, Delhi: Kanishka. Kapoor N.M., (1976). Tourism as an Instrument of Economic development with special reference to Himachal Pradesh, Unpublished M.Phill Thesis submitted to H.P.U. Shimla. Kapoor, Rakesh, (1994). Role and performance of Public sector corporations in HP: with special reference to HPTDC, Ph.d. Kaul, R.N., (1985). Dynamic of tourism, Delhi: Sterling. Kaur Jagdish, (1985), Himalayan Pilgrimage and New Tourism, New Delhi: Himalayan Books. Khan, N.A., (2001). Development of tourism in India, Delhi: Anmol. Kotler, P. J. Bowen and J. Makens, (19.96). Marketing for hospitality and tourism. New Jercey: Prentice Hall. 430

7 Kumar Ajit, (1992). Performance evaluation of HPTDC, Unpublished M.Phill thesis submitted to H.P. University, Shimla. Kumar Arvind, (2002). Research Methodology in Social Sciences, Delhi: Sarup. Kumar Maneet, (1992). Tourism Today: An Indian Perspective, New Delhi: Kanishka Publishing. Kumar Nirmal, (1996). Tourism and Economic Development, New Delhi: APH. Kumar Rakesh, (1994). Role of HPTDC: a case study of Mandi and Dharamsala, Unpublished M.Phill thesis submitted to H.P, University, Shimla. Kumar Satish, (1997). Forts and their importance in the history of Himachal during the medieval period, Ph.D. Unpublished thesis submitted to H.P. University, Shimla. Kumar, Akshay, (1997). Tourism Management, Delhi: Common Wealth. Kumar, Raj, (1992). Tourism in Himachal Pradesh: a case study of Kullu and Mandi; Unpublished M.Phill thesis submitted to H.P. University, Shimla. Kumar, Rajeev, (1993). Travel uniotiism in tourism industry: a case study of Hotel workers in Shimla, Unpublished M.Phill thesis submitted to H.P. University, Shimla. Lai Virender, (1988). Study of training and development programmes for employees in HPTDC, Unpublished M.Phill thesis submitted to H.P. University, Shimla. Leask, A. and I Yeoman, (1999). Heritage Visitor attraction: An operations Management Perspective, New York: Cassell Lundberg, D.E., (1990). The Tourist Business. New York: Van Nostrand Reinhold. Madhukar, M., (2000). Human Resource Management in Tourism, Delhi: Rajat. 431

8 Mahajan, Anurag, (1992), Tourism in Kangra valley: Development potential and problems, Unpublished M.Phill thesis submitted to H.P. University, Shimla. Malhotra, R.K., (1998). Economic dimensions of tourism, Delhi: Anmol (1998). Growth and Development of Tourism, Delhi. Anmol. (1998). Socio-Environmental and Legal issues in tourism: Delhi: Anmol. (1998), Strategic management in the Hotel and Restaurant Industry, Delhi: Anmol. (1998). Tourism Marketing, Delhi, Anmol. Malik, S.S., (1997). Ethical, Legal and regulatory aspects of tourism Business, Delhi: Rahul Martin Hurlimann, (1975). India, New Delhi: Vikas Medlik, S., (1991). Managing tourism, Oxford: Butterworth Heinemann. (1997). Understanding tourism, Oxford: Butterworth: Heinemann. Menon, K.M., (1999). Tourism Management in India, Jaipur: Printwell. Middleton V.T.C., (1994). Marketing in travel and Tourism Oxford: Butterworth Heinemann. Mill, R.C., (1990). Tourism.: The international business, New Jersey: Prentice Hall. Mill, R.C. and A.M. Morrison, (1992). The Tourism System, New Jersey: Prentice Hall. Mishra R.P., S.S. Sharma and Ram Acharya, (1981). World Tourism, Jaipur: Delta International. Mishra, R.P., S.S. Sharma and Ram Acharya, (1981). World Tourism, Jaipur: Delta. Modi, S., (2001). Tourism and Society, Jaipur: Rawat. Montanari, A. and A.M. Williams, (1995). European tourism Chichester: John Wiley. Motiram, (2003). International Tourism, Delhi: Sonali. 432

9 Mukherjee, R., (1991). Society Culture Development, New Delhi: Sage. Murphy, P.E., (1985). Tourism: A community approach, New York, Rout ledge. Nabi Gulab, (2000). Socio-Economic Impact of tourism, Jaipur: Pointer. Negi J.M., (1998). Travel Agency and Tour Operation: Concepts and Principles, New Delhi: Kanishka Publishers 85 Distributors. (1990). Tourism and Travel: Concepts and Principles, New Delhi: Gitanjali. (1990). Tourism Development and Resource Conservation, Delhi: Metropolitan Negi, S.K., (1998). Perspectives of Tourism Development in Lahaul Spiti and Kinnaur. (H.P.) Unpublished M.Phill thesis submitted to H.P. University, Shimla. Payne, A., (1993). The essence of service marketing, Delhi: Prentice Hall. Pearce Douglas, (1990). Tourism Today: A Geographical Analysis; New York: Longman. Pillai, R.N., (1985). Tour and Pilgrimage in India, Delhi: Gitanjali. Plog, S.C, (1991). Leisure Travel: Marketing it a Growth Market Again, New York: John Wiley. Poynter James M., (1990). Corporate travel management, New Jersey: Prentice Hall. Punia, B.K., (1994). Tourism Management-Problem & Prospects: Delhi, Ashish. Rai, H.C. (1998). Hill Tourism: Planning 8B Development; Delhi: Kanishka. Ranga, M. and A. Chandra, (2002). Tourism and hospitality in 21^^ Century, Delhi: Discovery. Rao, P.K., (2000). Sustainable development: Economics and Policy, Oxford: Blackwell. Sarkar, A.K., (1998). Action Plan and Priorities in Tourism Development, Delhi: Kanishka. 433

10 Sarkar, A.K. and P.N. Dhar, (1998). Indian Tourism: Economic Planning and Strategies, Delhi: Kanishka. Sati, V.P., (2001). Tourism Development in India. Jaipur: Pointer. Satyal, Y.R., (2002). Pilgrimage tourism in Nepal, Delhi: Adroit. Saxena, Beli Ram, (1991). Fairs and Festivals of Rampur Bushahar and Surrounding areas., Unpublished thesis submitted to H.P. University, Shimla. (1997). A socio, economic and cultural analysis of Fairs and Festivals of Rampur Bushahar and Surrounding areas, Ph.D. Unpublished thesis submitted to H.P. University, Shimla. Sen, A.K., (1991). Tourism, in India, Calcutta: Modern Book. Seth, P.N., (1997). Successful Tourism Management, New Delhi: Sterling. (2000). India: A Traveller's Companion, Delhi; Sterling. Seth, P.N. and S.S. Bhat, (1994). An Introduction to travel and Tourism: New Delhi: Sterling. Sethi Praveen, (1999). Contemporary tourism and hospitality marketing; Delhi: Rajat. (1999). Development and implication of sex tourism., Delhi: Rajat. (1999). Handbook of Sustainable tourism, Delhi Anmol. (1999). Nature and Scope of Tourism. Delhi: Rajat. (1999). Strategies for the future of travel and tourism, Delhi: Rajat. (1999). Tourism for the next millennium, Delhi: Rajat (1999). Tourism: Today and tomorrow, Delhi: Anmol. (2002). Essentials of sustainable tourism, Delhi: Rajat. (1999), Heritage tourism, Delhi: Anmol. (1999), Tourism Planning and Development, Delhi Rajat. (1999). Tourism in Developing Countries, Delhi: Rajat. (1999). Tourism: The next Generation, Anmol: Delhi. 434

11 Shabi, M., (1994). Tourism dynamics in developing economy, Sri Nagar: Gulshan. Shackley Myra, (1998). Visitor management: case studies From world Heritage sites, Oxford. Butterworth Heinemann. Sharma, Chander Shekhar, (1992). Study of HPTDC with special reference to organization structure, M.Phill Unpublished thesis submitted to H.P. University, Shimla. Sharma, J.K., (2000). Tourism and development, Delhi: Kanishka. (2000). Tourism planning and development:: A new perspective; Delhi: Kanishka. Sharma, K.C., (1996). Tourism Policy Planning and Strategies, Jaipur: Aavishkar. Sharma, K.K., (1991). Tourism in India. Jaipur: Classic. (1998). New Dimensions in Tourism and Hotel Industry, Delhi: Sarup. (1999). Tourism and Culture, Delhi: Sarup. (2000). Planning for tourism, Delhi: Sarup. Sharma, Prithvi Raj, (1992). Financial statement analysis of Himachal Pradesh Tourism Development Corporation, M.Phill Unpublished thesis submitted to H.P. University, Shimla. Sharma, Puneet Kumar, (1993). Tourism in Himachal Pradesh a comparative study of Shimla and Mandi, M.Phill Unpublished thesis submitted to H.P. University, Shimla. Sharma, S.C, (2002). Geography of tourism, Delhi: Rajat. Sharma, S.D., (1988). Management Strategy in Indian Industry, Delhi: Anmol. Sharma, Vivek, (1991). Tourism in India, Jaipur: Arihant. Singh Kedar, (1982). Villages in Northern India: Maury an to Gupta period, Ph.D. Unpublished thesis submitted to H.P. University, Shimla. 435

12 Singh P.P., (1978). Economic Potential of tourism in Himachal Pradesh with special reference to Shimla. Unpublished M.Phill Thesis submitted to H.P.U. Shimla. Singh R.L., (1995). India- A Regional Geography, Varanasi: National Geographical Society of India Singh Rattandeep, (1994). Tourism todqy; structure marketing & profile; Delhi: Kanishka. (1996). Dynamics of Modem tourism, Delhi: Kaniska, (1996). Tourist India: Hospitality Services, Delhi: Kanishka. (2000). Tourism marketing: Principle Policies and Strategies, Delhi: Kanishka. Singh T.V., (1976). Tourism and Tourist Industry in UP India, Delhi: New Heights. Singh Yoginder, (1998). Evaluation of tourism Industry in H.P., Ph.D. Unpublished thesis submitted to H.P. University, Shimla. Singh, Gagan, (2002). Evaluation of Tourism Policy of Himachal Pradesh, Unpublished M.Phill. Thesis submitted to H.P. University, Shimla Singh, Mian Goverdhan, (1989). Himachal Pradesh- History, Culture and Economy, Shimla: Minerva Singh, P.K., (1998). Fifty years of Indian Tourism, Delhi: Kanishka. Singh, R., (1998). Infrastructure of tourism in India, Delhi: Kanishka. (2000). Dynamics of Historical, cultural and Heritage tourism, Delhi: Kanishka. Singh, S., (1994). Cultural Tourism and heritage Management, Jaipur: Rawat. (1996). Profile of Indian Tourism, Delhi: APH. Singh, Sagar, (1999). Studies in Tourism, Delhi: APH. Singh, S.C, (1989). Impact of Tourism oh Mountains Environment, Meerut: Research India. Singh, S.N., (1986). Geography of Tourism and recreation, Delhi: Inter-India. 436

13 Singh, T.V., Jagdish Kaur and D.P. Singh, (1982). Studies in Tourism Wildlife Parks Conservation, Delhi: Metropolitan. Singh, T.V., Valene, L. Smith, M. Fish and L.K. Richter, (1992). Tourism Enviromnent: Nature, Culture Economy, Delhi: Inter- India. Singh, Y.P., (2001). Effective tourism management, Delhi: Anmol. Sinha, P.C, (1998). Eco-tourism andmass Tourism, Delhi: Anmol. (1998). Geography and Structure of tourism and travel, Delhi: Anmol. (1998). International tourism, and sustainable development, Delhi; Anmol. (1998). Tourism Impact Assessment, Delhi: Anmol. (1998). Tourism issues and strategies, Delhi: Anmol. (1998). Tourism marketing, Delhi: Anmol (1998). Tourism Research Policy and Regulation, Delhi: Anmol. (1998). Tourism Transport and Travel Management, Delhi: Anmol. (1999). Tourism: Evolution, scope, nature and organization, Delhi: Anmol. (1998). Travel and Tourism Management, Delhi: Dominant (1999). Growth and development of modem tourism, Delhi: Dominant Sinha, R.K., (1999). Leisure Tourism, Delhi: Dominant. (1999). Growth and Development of Modem Tourism, Delhi: Dominant. Sudan, A.S., (2002). Hospitality Marketing, Delhi: Anmol. Sudheer, S.V., (1993). Tourism-Problem and Prospects, TYivendrum: CBH. Swarbrooke, John, (1995). The development and management of visitor attractions, Oxford: Butter worth Heinemann. Syratt, G., (1995). Manual of Travel agency Practice Oxford: Buterworth Heinemann. 437

14 Thakur Laxaman, S., (1984). Temple architecture in H.P. earliest times to the fourteenth century, A.D., Ph.D., Unpublished thesis submitted to H.P. University, Shimla. Thakur, Dhanna Lai, (1991). Tourism in Himachal Pradesh: a case study of Shimla town, M.Phill Unpublished thesis submitted to H.P. University, Shimla. Theobald William, (1995). Global Tourism - The next decade, Oxford: Butterworth Heinemann. Tiwari Satish, (2000). Tourism Development and planning, Delhi: Anmol. Tiwari, S.P., (1994). Tourism Dimensions, Delhi: Atma Ram. Tribe John, (1995). The Economics of Leisure and tourism: Environments, Markets and Impacts Oxford: Butterworth Heinemann. Tribe, J; X. Font; N. Griffths; R. Vickeiy and K. Yale, (2000). Environmental Management for rural tourism and Recreation, London: Cassell. Trigg Peter, (1995). Leisure & Tourism GNVQ. Oxford: Butterworth Heinemann. Tyagi Archana, (1989). Development and potential of tourism in H.P., M.Phill Unpublished thesis submitted to H.P. University, Shimla. Uppal, Sanju, (1993). Appraisal of financial and cost control tool in Hotel and catering industry: a case study of Hotel Holiday Home, Shimla, M.Phill Unpublished thesis submitted to H.P. University, Shimla. Verma Rajesh, (1993). Financial Appraisal of HPTDC, M.Phill Unpublished thesis submitted to H.P. University, Shimla. Walker, J.R., (1999). Introduction to Hospitality. New Jersey: Prentice Hall. Weaver, D.B., (2001). The encyclopedia of Eco-tourism, Wallingford: CABI. Witt, S.F., M.Z. Brooke and P.J. Buckley, (1992). The Management of International Tourism, London: Routledge. Zulfikar, M., (1998). Tourism and Hotel Industry, Delhi: Vikas. REPORTS Annual reports of H.P.T.D.C 438

15 Ask First: A guide to respecting Indigenous heritage places and values, Australian Heritage Commission, Canberra, Australian Natural Heritage Charter for the conservation of places of natural heritage significance. Second edition, Commonwealth of Australia, Canberra, Community Planning for Ecotourism: partnerships for sustainable futures, Monash University Graduate School of Environmental Science, Confederation of Indian Industries Developing viable regional tourist accommodation, Pgirt 2 - A practical "how to" guide. Tourism Task Force, Planning Workshop Australia and Arthur Andersen, Sydney, EcoRam (Ecotourism. Rapid Assessment Model): A simple guide to assessing 'great' ecotourism business ideas). Tourism Queensland, Brisbane, Ecotourism: Principles, Practices and Policies for Sustainability, UNEP, Paris, Megan Epler Wood Going Places: Developing natural and cultural heritage tourism in Australia Issues Paper, National Tourism and Heritage Taskforce for the Environment Protection and Heritage Ministers' Council, Canberra, Ideas for Community Consultation: A discussion on principles and procedures for making consultation work, A report prepared for the NSW Department of Urban Affairs and Planning, February 2001, Dr Lyn Carson and Dr Katharine Gelber International Cultural Tourism Charter: principles and guidelines for managing tourism at places of cultural and heritage significance. International Council on Monuments and Sites (ICOMOS), ICOMOS International Cultural Tourism Committee, December Keeping the Bush in the Game, new approaches to making regional tourism more competitive. Tourism Task Force, Sydney,

16 Managing Tourism at World Heritage Sites: a practical manual for World Heritage site managers, Pedersen, A., UNESCO World Heritage Centre, Paris, Protecting Heritage Places Information and Resource Kit, Australian Heritage Commission, Canberra, Protecting Local Heritage Places: a guide for communities, Australian Heritage Commission, Canberra, Protecting Natural Heritage - using the Australian Natural Heritage Charier, Commonwealth of Australia, Canberra, Pursuing common goals: Opportunities for tourism and conservation, Commonwealth of Australia, Canberra, Successful Tourism at Heritage Places: A guide for tourism operators, heritage managers and communities, Australian Heritage Commission and CRC for Sustainable Tourism, Canberra, Sustainable Tourism in Protected Areas - guidelines for planning and management, Eagles, P., McCool, S. and Haynes, C, World Commission on Protected Areas, Gland, Switzerland, The Burra Charier: The Australia ICOMOS Charier for Places of Cultural Significance, Australia ICOMOS Incorporated, Burwood, Tourist Arrival Statistics, Central Ministry of Tourism Tourist Arrival Statistics, Himachal Pradesh, Ministry of Tourism TYiple Bottom Line Measurement and Reporting in Australia, Suggett, D. and Goodsir, B., The Allen Consulting Group, LIST OF JOURNALS Annals of Tourism Research Canadian Geographer Hotel and Motel Management In Focus International Journal of Hospitality and Tourism Administration 440

17 Journal of Consumer Resesirch Journal of Hospitality and Leisure Marketing Journal of marketing Research Journal of Professional Services marketing Journal of Sustainable Tourism Journal of Tourism Journal of Tourism Studies Journal of Travel and Tourism Marketing Journal of Travel Research Journal of Vacation Marketing Leisure Studies The Cornell HRA Quarterly The Journal of Travel and Tourism Studies The Tourist Review Tourism Analysis Tourism Development Journal Tourism Economics Tourism Management Tourism Recreation and Research Yojna PERIODICALS AND MAGAZINES Discovery India India Today Safari India Business Today Outlook Front Line Monal NEWSPAPERS The Times of India Hindustan Times 441

18 The Tribune Amar Ujala Punjab Kesri Dainik Tribune NEWS LETTERS Trav Talk Tour Lover Update Travel and Tourism Express Travel Trends TRAVEL GUIDES & BROCHURES AA Publishing Insight Guide Insight Pocket Guide This Is Alastair Sawday Berlitz India Pocket Guide Blue Guide Bradt Travel Guide Cadogan Guides City of Gold Culture Smart Eyewitness Travel guides Fodor India Footprint India Frommer's India Globetrotter Travel guide Knopf Guides Let's Go Lonely Planet India Michelin Neos Guide To Rajasthan Periplus India 442

19 Rough Guide to India Simple Guide India Thomas Cook India Trail Blazer Lonely Planet Rough Guide Foot Prints Himachal Pradesh - India: A Himalayan Experience Brochures of DoT Himachal INTERNET SOURCES Aboriginal Tourism Australia - http: / / Australian Tourist Commission - http: / / Department of the Environment and Heritage (heritage tourism) - www. deh. gov. au / heritage / tourism / sustainable. html Ecotourism Australia - http: / / Encarta Refrence Library Himachal Tourism www. himachal tourism. nic. in Sustainable Tourism Cooperative Research Centre http: / / Protected Area Management Agencies in Australia and New Zealand

20 Annexure 2: Questionnaire-1 Problems & Prospects of International Tourists in Himachal Pradesh Questionnaire for Tourists Place: Kindly render the following information by replying each question. This information will be used for research purpose only. YOUR PROFILE Chander Mohan Parsheera Lecturer 8B Research Scholar (Tourism) Himachal Pradesh University Summer Hill, Shimla Name 2. Country/ State 3. Gender: 4. Age: Male ( ) a. below 25 b c. Above 40 Femede 5. Marital status 6. Education level 7. Occupation: 8. Your monthly income 1. Married ( ) 2. Unmarried 1. Below Metric 2. Matriculate 3. Graduate 4. Post graduate 5. Above PG 1. Public sector 2. Private sector 3. Businessman 4. Student 5. Agriculture 6. Any other (Kindly mention) 1. Below 500$ $ 444

21 Annexure 2: Questionnaire $ ( ) $ and above ( ) 9. Purpose of visit 1. Adventure ( ) 2. Buddhism ( ) 3. Business ( ) 4. Holiday with nature ( ) 5. Sports 85 events ( ) 6. Visiting friends 85 relatives ( ) 7. Health ( ) 8. Any other ( ) 10. From where you got the information of Himachal? 1. Websites ( ) 2. Friends ( ) 3. Travel agents by personal meeting ( ) 4. Travel agents by their sales calls 5. Travel books 11. What motivated you to visit Himachal? 12. How did you make your travel arrangements? 13. How are you traveling? ( ) ( ) 1. Price ( ) 2. Peace ( ) 3. promotion ( ) 4. people ( ) 5. Buddhism ( ) 6. Adventure ( ) 7. Any other ( ) 1. Through Travel agent in your country ( ) 2. Tour operator in your country { ) 3. Travel agent in India ( ) 4. Your own ( ) 445

22 Annexure 2: Questionnaire-1 1. Group ( ) 2. Single ( ) 3. Your family only ( ) 14. How did you book your tour? 1. Travel agent contacted you ( ) 2. You visited travel office in your country ( ) 3. Through website { ) 4. With a friends reference ( ) 15. How did you manage the itinerary of Himachal? 1. Brochure program { ) 2. Tailored program ( ) 3. Backpack ( ) 16. Were you aware about the local handling agent in India? l.yes ( ) 2. No ( ) 17. What is your length of stay in Himachal? 1.5 days ( ) days ( ) 3. More ( ) 18. Which visit is this of yours? 19. What kind of tour is this? 1. first visit ( ) 2. 2n'i visit ( ) 3. 3'-d Visit ( ) 4. Or more ( ) 1. Totally for Himachal ( ) 2. Combination of Himachal and Ladakh ( ) 3. On the way to Ladakh { ) 446

23 Annexure 2: Questionnaire-1 OPINION SURVEY Please write your response for the following statements on the basis of your visit/visits to Himachal Pradesh 1. Over all quality of the facilities S.N Statement SA A NC D SD 1 Quality of transport is good in the state 2 Condition of roads is good 3 Maintenance of heritage monuments including Buddhist monasteries are good 4 Quality of accommodation is good 5 Range of accommodation is good 6 Acceptance of host community is good 7 Tourist information centres, banks, medical facilities are good 8. Maintenance of natural resources are good 9. Sanitary conditions are good in the state 10. Adventure facilities are good in the state 11 Documentation formalities for restricted areas of the state is good 12. Professional know how in handling foreign clients is good 13. Awareness about eco system is good 14. Peak booking formalities are quick (if you climbed a peak) SA: Strongly Agree, A: Agree, NC; No comments, D: Disagree, SD: Strongly disagree 2. Views about the price of following facilities/ services S.N Facilities/ services High Moderate Reasonable Cheap 1 Air tickets 2 Accommodation 3 Surface transportation ' 4 Monument entrance fees 5 Food and beverages 6 Guides and escorts 7 Adventure equipments 8. Out door activities 447

24 Annexure 2: Questionnaire-1 9. Local taxis 10. Trekking package 11 Jeep safari package 12. Climbing fees 13. Shopping 3. Problem faced by you during your stay S.N Area of problem Very much Some what 1 Booking of accommodation 2 Booking of transportation 3 Language 4 Guided tours 5 During peak booking with IMF 6 Time punctuality of staff while starting a day's conducted trip 7 Water V 8. Medical assistance 9. Road blocks I 10. Currency change 11 Money transfers \ 12. Crime and cheating 13. Dishonoring/ bouncing the booking in hotels 14 Problem because of the information with guide 15 Telecommunication 16 Arrivals and departure transfers 17 Any other, please specify Not much Not at au 4. Your suggesupiis to make Himachal a problem free region for tourists Statement SA A NC D SD S.N 1 Inner line permits should be condemned 2 IMF should have peak booking office in the state 3 Local operators should be contacted directly for the handling of a tour in state 4 Environment rules should be defined for all groups and their handling 448

25 Annexure 2: Questionnaire-1 team 5 Publicity of tourism product of the state is adequate 6 State Government oflices in abroad are needed to promote Himachal 7 Incentives to local operators are given to join ITB, WTM and other renowned meets and marts to promote tourism in Himachal 8. Information on web about Himachal is appropriate 9 FAM tours are adequate to Himachal 10 Accommodation is sufficient 11 Airports for Boing are needed in the state 12 Recreation facilities are good 13 USP of the state is well defined among foreign travelers 14 Local economy is getting maximum benefits out of foreign tourists, so the tour prices should be decreased 15. More Multy- storied hotels are needed to catch foreign tourists in Himachal 16 Tribal areas need to consider on quality tourists not on mass 17. Man power involved in tourism services in Himachal is trained enough SA: Strongly Agree, A: Agree, NC: No comments, D: Disagree, SD: Strongly disagree 5. Your response about the problems and prospects of International tourist in Himachal Pradesh S.N Statement SA A NC D SD 1 Himachal has high potential for International tourists 2 Himachal is the best land for adventure tourism activities 3 Himachal is the safest destination 4 The people of Himachal have good awareness about International tourists 5 The people of Himachal by nature can be a separate tourist 449

26 Annexure 2: Questionnaire'! attraction as well as reason of satisfaction 6 Heli Skiing in Himachal has the capacity to be mentioned as international product 7 The accommodation in Himachal is up to the mark of a foreign tourist 8. The communication networking is good 9 The road network needs more attention 10 A good capacity airport is necessary in Himachal 11 Health and vaccination needs to be improved especially in tribal areas of Himachal 12 Repeat visitors can be honored 13 Open peaks in Himachal are sufficient 14 Himachal is a "must visit" place in Indian Subcontinent SA: Strongly Agree A: Agree NC: No comments D: Disagree SD: Strongly disagree 450

27 =Annexure 2: Questionnaire-2 Problems and Prospects of International Tourists in Himachal Pradesh Questionnaire for Foreign tour operators and travel agents selling tours to Himachal Pradesh Kindly render the following information by replying each question. This information will be used for research purpose only. YOUR RESPONSES Name Company Name Country Chander Mohan Parsheera Lecturer 85 Research Scholar (Tourism) Himachal Pradesh University Summer Hill, Shimla Your other offices are located in which countries, name a few Which circuits of Himachal you sell among Buddhist, Adventure, Culture and heritage? Who handles your tours for Himachal- A travel agent based in Delhi or in Himachal. 451

28 ^nnexure 2: Questionnaire'2 What kind of tours you sell- Group or Individuals? What is average length of stay in Himachal for your tours? What kind of tour is this-only for Himachal or in combination with Ladakh? What is your average tour price for Himachal Programs? How many groups you sell in one year to Himachal Pradesh? 452

29 ^=^^nnexure 2: Questionnaire-2 Any other thing / special comments about selling of tour for Himachal Pradesh 453