Coffs Harbour Home Modification and Maintenance Service Incorporated

Transcription

1 Coffs Harbour Home Modification and Maintenance Service Incorporated Trading As 2018 Annual Report

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3 Annual Report Table of Contents History - 30 Years On...5 Agenda...7 Previous Annual General meeting minutes November contents Chairperson report Audited financial statements 30 June Accompanying notes Auditors report Chief executive officer report Introduction Service staffing and management Geographical information Population profile Service delivery...51 Service constraints...52 Overview of services provided Consumer contributions...57 Service promotion...57 Workplace training and education Community development and networking Service monitoring and service evaluation...60 Management committee, staff and preferred contractors Mid North Coast Home Modification Scheme - Level Allied Health Project - Occupational Therapy Brokerage Conclusion Works supervisor report Appendices...71

4 Enabling people to live safely and independently at home, and in their community the way they choose

5 Our History 30 Years On

6 Our History 30 Years On Coffs Harbour Home Modification & Maintenance Service Incorporated Trading as, Coffs Harbour Home Modification and Maintenance Service Incorporated 12 September 1988, Associations Incorporation Act 1984 Section 10 (1) in New South Wales Registered No : Y History And Implementation The Home and Community Care (HACC) Program was established under the Home and Community Care Act 1985.It was a joint Australian Commonwealth (Federal) and State/ Territory Government programme, that provided support to all frail older people, younger people with disabilities and their carers. The program was designed to help clients remain at home and prevent inappropriate or premature admission into residential care. The Australian Government, the State and the Territory Governments jointly funded the HACC Program. The State and Territory governments were responsible for managing the programme while the Australian government maintained a broad strategic role. The Home and Community Care (HACC) Program, which provided low-level services 6 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

7 Our History 30 Years On to enable an older or disabled person to stay at home, was one part of the aged care programme. In , 13% of Australian federal government aged care expenditure was on the Home and Community Care (HACC) programme with 9% on Home Care Packages and the great majority (75%) on residential care.1 In , over 812,000 people aged 65 years and over (50 years and over for Indigenous Australians) used Home and Community Care (HACC) services, 24,900 people used transition care upon discharge from hospital, 83,800 people used home care packages, which provide home-based care through coordinated packages of services tailored to individual care needs, and 231,000 people were in permanent residential aged care. Coffs Harbour Home Modification and Maintenance Service Incorporated was part of the HACC Program and is now part of the Commonwealth Home Support Program (CHSP). Coffs Harbour Home Modification and Maintenance Service Incorporated is a NDIS Provider. On 1 July 2012 funding was split between Federal and State Government allocations, again managed through NSW Human Services, Ageing, Disability and Home Care (State Government) and Department of Health and Ageing (Commonwealth Government). The Home and Community Care Program was set up to provide services for frail aged, younger people with disabilities, and their carers, with purpose to prevent premature institutionalisation. Other HACC service types include Meals on Wheels, Community Transport, Neighbour Aid and Community Options. Coffs Harbour Home Modification + Maintenance Service Incorporated was granted Public Benevolent Institution Status on 27 September began operations (as a small maintenance provider) in Lawson Crescent, Coffs Harbour. The pilot co-location, Community Village, 22 Earl Street, Coffs Harbour was opened in 1990, and managed by Coffs Harbour City Council, this co-location became our new home in a small office and single car garage as workshop space. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

8 Our History 30 Years On Changes to Occupational, Health and Safety made the existing space no longer compliant and we eventually moved from tenancy to ownership, purchasing Unit 12/Lot 5 Druitt Court, Coffs Harbour in September 2012, moving in on 21 September 2012 and after excellent work by our construction team the fit out allowed us the opportunity to officially open our workplace of excellence on 24 July Our State Member, Andrew Fraser, MP officiated over the opening as the grant funding from State Government assisted in the cost of our fit out and subsequent showroom, a walk-through experience complimenting support for best decisions toward environmental change. Builders Licence No. 1541C The organisation was granted Public Benevolent Institution Status on 27 September Recognising exemptions from income tax sales tax fringe benefits tax gifts of $2 or more are allowable income tax deductions to donors. The organisation was registered under the provisions of the Charitable Collections Act, 1934 on 8 October Office of State Revenue granted exemptions on 25 July 1990 and endorsed again on 6 June 2000 Stamp Duty Motor Vehicle Registration Policies of Insurance Financial Institutions Duty The organisation was endorsed as a deductible Gift Recipient on 1 July 2000, the provision for gift deductibility item 1 of the table in section of the Income Tax Assessment Act 1997, item (s) in Subdivision 30-B of the Income Tax Assessment Act public benevolent institution. The organisation was endorsed for charity tax concessions Income tax exemption from 1 July 2000 under Subdivision 50-B of the Income Tax Assessment Act 1997; Item (s) in Subdivision 50-5 of the Income Tax Assessment Act 1997 Item 1.1 charitable institution GST concessions from 1 July 2005 under Division 176 of A New Tax System (Goods and Services Tax) Act 1999 FBT exemption from 1 July 2005 under section 123C of the Fringe Benefits Tax Assessment Act Registered Australian Business Number on 13 June 2000 ABN The organisation registered Goods and Services Tax (GST) from 1 July 2000, monthly GST tax periods, GST accounting method cash. Long Service Leave The organisation registered as Employer No on 24 August 1992, issued under the Building and Construction Industry Long Service Payments Act Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

9 Current Memberships Collaboration makes for great outcomes Jobs Australia Housing Industry Australia Chamber of Commerce, Coffs Harbour MOD.A Modification Australia Northern Region Construction and Network Group National Disability Service Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

10 Our Business Vision Enabling people to live safely and independently at home, and in their community the way they choose Value Proposition Providing easy, affordable solutions for living at home Value Inclusive of all we do in our community Accountable for all our actions Responsive to the needs of all our stakeholders Flexible in our ideas and actions Open and transparent Respectful of all our clients, staff and those we come into contact with Ensuring quality assurance is at the core of all our work Advocates for our community and clients Objectives Enable our elders and people with disabilities to have the choice to remain in their own home by responsive, flexible and quality home modification and maintenance services; Be a best practice governance and risk management community-based organisation; Ensure sufficient financial strength, resources and accountability build the capacity of Coffs Harbour Home Modification and Maintenance Service Incorporated; Be regarded as a best practice employer and contractor of choice. Core Strengths 30 years experience Best practice employer Contractor of Choice Continuous Improvement Compliance Quality Assurance Financial Management Strategic Planning Key Performance Indicators Insurances Workplace, Health and Safety Legal Status Registered as an Incorporated Association with Fair Trading NSW and Australian Charities and NFP Commission (ACNC). Geographic Footprint Coffs Harbour Local Government and outlying areas with An additional budget for Mid North Coast Red Rock to Gloucester. Acknowledging the Gumbaynggir, Dunghutti, Worimi and Biripi nations, the traditional owners of this Mid North Coast land on which we live and work. Organisation Structure GOVERNANCE Board of Management 4 Executive Members, 3 Ordinary Members delegate the day to day running, operational activities and management of the organisation and staff to Chief Executive Officer. TEAM Chief Executive Officer, Works Supervisor, Carpenter, Handyman, Client Liaison and Administration, Reception and Administration, Marketing Assistant. 10 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

11 Our Projects Minor Modification installation to specifications from Occupational Therapists, ie grabrails, handrails, easy steps, access ramps, handheld shower and more. Complex Modification Design and installation with specifications from Occupational Therapists, ie bathroom, kitchen, ramps, lifts and more. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

12 Our Projects Low Level Maintenance Priority on safety and access in and around the home ie, electrical, plumbing, carpentry, yard care, guttering, garden re-design and more. Allied Health Occupational Therapist in-home assessments and home assessments to prescribe modifications designed to maintain independence and increase safety in and around the home and/or workplace. 12 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

13 Our Service Delivery Shalla Thomas Chief Executive Officer David Reid Works Supervisor Daniel Curzon Carpenter Geoff Rogers Handyman Alison Henery Client Liaison and Administration Michelle Egan Reception and Administration And preferred contractors: plumbers, electricians, builders, carpenters, tilers, waterproofing, asbestos removal, painting, etc. Greg Murray Marketing Assistant Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

14 Heading for each section Sub Heading to go here Social Purpose... enabling people to live safely and independently at home and in their community the way they choose 14 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

15 Heading for each section Annual Report Sub Heading to go here Coffs Harbour Home Modification and Maintenance Service Incorporated Trading as TABLED AND PRESENTED ANNUAL GENERAL MEETING 29 OCTOBER 2018 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

16 Annual General Meeting 29 October 2018 Agenda Welcome to Association Members: Apologies: Motion 1: Confirmation of Minutes of previous AGM - 22 November 2017 Auditors Report, Euan Bloomer, DKM Financial Statements 30 June 2018 Any Questions? Motion 2: Accept signed Audited Financial Statements 30 June 2018 Motion 3: Authority be given to Chairperson and Public Officer to complete and sign Annual Statement for ACNC. Motion 4: Appointment of Auditors 2019 Election of Office Bearers and Board Members: Returning Officer Resides for Elections: Chairperson Vice Chairperson Secretary Treasurer 3 x Ordinary Members Motion 5: All nominations be accepted Motion 6: Authorized signatories for organisation 2019 Motion 7: Board of Management meetings for 2019 Next Meeting: Board Meeting 29 October Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

17 Coffs Harbour Home Modification and Maintenance Service Incorporated Annual General Meeting Minutes Monday, 20th November 2017 Meeting Opened: am Present: Terry Wilson, Donna Kerr, Shalla Thomas, Paul Sekfy, Kevin Goode, Ken Craig, Stephanie Terese-Ring, David Reid, Geoff Rogers, Alison Henrey, Daniel Curzon, Peter Lean (Returning Officer), Euan Bloomer (auditor DKM). Apologies: Michelle Egan Welcome: Welcome to all to the AGM for 2017 Previous AGM Minutes (24th October 2016): Minutes tabled. Motion to accept previous AGM minutes. Moved Terry, seconded Paul. Audited Financial Statements presented by Euan: Audited financial statements tabled and read. Auditor provided an unqualified audit, as in previous years. Euan thanked Shalla and Therese for their assistance throughout the audit process. Profit and Loss revenue, cost of sales have increased, and expenses have been well maintained. Balance sheet Organisation is in a good solid position. Statement of cash flows surplus showing net position in cash on hand has increased Statement by members needs to be signed by authorised representatives. Key accounting and audit issues report: Closing off of accounts recommendation to establish a policy and procedures relating to when accounts and closed off, so that no further transactions can be done. This is usually done when audit finalised. Cyber security can be an issue. C3 currently managing IT systems. Could consider cyber insurance for organisation. GST processing errors need to ensure that correct GST code is added to MYOB transactions, in particular on sale of vehicles. Discussion has taken place with Therese re this issue. Employee Leave some leave had not been entered into MYOB and entitlement accruing as a set amount per pay, rather than a percentage of hours worked. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

18 Coffs Harbour Home Modification and Maintenance Service Incorporated Heading for each section Annual General Meeting Minutes Sub Monday, Heading 20th to November go here 2017 PAYG summary statement for 2016 had not been lodged. This has since been done. Ageing debtors debtors aged over 90 days has been growing. Requires attention. Balance sheet accounts some accounts on balance sheet have had no movement. These items need review. Audit adjustment journal tabled. Motion: Paul moved to accept financial statements. CARRIED. Paul and Terry sign off on statements. Thank you to Euan for a comprehensive report. Euan leaves the meeting. Appointment Of Auditor For 2017: Board satisfied with existing auditor DKM. Moved by Paul to retain DKM. MOTION CARRIED Election of Office Bearers and Board Members: Meeting handed over to Returning Officer Peter Lean. All positions declared vacant. Nominations duly executed and accepted unopposed. Board members are as follows: Terry Wilson Chairperson Stephanie Therese-Ring Vice Chairperson Paul Sekfy - Treasurer Donna Kerr Secretary Ken Craig member Kevin Goode member Meeting handed over to Chairperson. Returning Office leaves meeting. Authorised Signatories for 2018: No change to signatories. Future Board Meetings For 2018: Meeting dates tabled. Change of date for February Meeting. Chairperson Comments: Terry expressed his thanks to all the team for their hard work and dedication, on behalf of the Board of Management. Meeting Closed: 11.15am 18

19 Heading Chairpersons for each section Report Sub AGM Heading 29 October go 2018 here I take great pleasure writing this report for 2017/18 on behalf of the Board of. This year has been a time of signification change with the continuing roll out of the NDIS, continuation of My Aged Care changes, IT and telephone systems. The Board operates from a governance and values framework and consists of dedicated voluntary skilled professionals. This year, the Board has ensured that robust mechanisms are in place and reported on throughout the organisation to fulfil their obligations in ensuring the organisation is compliant, lawful, and financially viable and to ensure that quality outcomes are achieved through its services. In particular, the Board has supported the organisation s investment in information technology to enhance productivity and streamlining processes including our new website and key changes to our operational system. We have undertaken a review and update of our strategic plan and associated processes to help guide us into the future As the Chairperson, I extend my sincere appreciation to the members of our Board who voluntarily and generously give of their time and expertise. I also extend our gratitude to the hard-working staff of the organisation who achieve such great community and client outcomes, particularly our CEO Shalla Thomas and the great team that supports her. The work of the Board will continue into the next year to ensure we continue to be a thriving and positive social enterprise into the future. Terry Wilson Chairperson Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

20 Heading for each section Coffs Harbour Home Modification and Sub Heading Maintenance to go here Service Incorporated Financial Report Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

21 Coffs Harbour Home Modification And Maintenance Service Incorporated Coffs Harbour Home Modification And Maintenance Service Incorporated Financial Statements Financial AGM Statements 29 October 2018 For the Year Ended 30 June 2018 Contents Financial Statements...22 Directors Report...23 Statement of Profit or Loss and Other Comprehensive Income...25 Statement of Financial Position...26 Statement of Changes in Equity...27 Statement of Cash Flows...28 Notes to the Financial Statements...29 Directors Declaration...38 Independent Audit Report General information The financial statements cover Coffs Harbour Home Modification & Maintenance Services Inc as an individual entity. The financial statements are presented in Australian dollars, which is Coffs Harbour Home Modification & Maintenance Services Inc s as an individual entity s functional and presentation currency. The financial statements were authorised for issue, in accordance with a resolution of committee members, as dated within the statement by committee members. The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

22 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Directors Statements Report AGM 30 June 29 October The following persons were committee members of the incorporated association during the whole of the financial year and up to the date of this report, unless otherwise stated:. Committee members The names of committee members throughout the year and at the date of this report are: Terry Wilson Chairperson Stephanie Ring Vice Chairperson Paul Sekfy Treasurer Donna Kerr Secretary Kevin Good Ordinary Member - Resigned February 2018 Ken Craig Ordinary Member Emma Rhodes Ordinary Member - Appointed February 2018 Objectives The Association's objectives are to: Enable people with disabilities and frail aged to have the choice to remain in their own homes. Be a best practice governance and risk management community-based organisation. Ensure sufficient financial strength, resources and accountability to build the capacity of CHHMMS. Be regarded as a best practice employer and contractor of choice. Strategy and performance measures To achieve these objectives, the Association has adopted the following strategies, and measurements against performance: Governance and Executive Leadership Legal Status; financial status; organisation structure; reporting Performance Measure 100% members completed training, satisfaction with succession plans and diversity targets reached by end of plan Organisation Development Promotion and Marketing; community engagement; consumer information; Local Government partnerships; Partnerships Affordable and Accessible housing options Performance Measure Organisation name accurately reflect its business, with product delivery across area does not compromise quality, with competitive costing and mergers only pursued if considered beneficial for all stakeholders 22 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

23 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Directors Statements Report AGM 29 October 30 June 2018 Strategy and performance measures Systems Development Outcome measurement; information technology; policies and procedures Performance Measure Software solution meets all specified requirements, strategies built into business plans, with inefficiencies eliminated or reduced. Service & Product Development NDIS low cost modification; equipment and assistive technology; garden redesign; social support; regional footprint; affordable access housing options Performance Measure potential product range identified, promotional strategy for energy efficiency products is operational and monitored with viable range of aids and appliances being sold through organisation. Viable business development options identified and pursued with potential partners identified and agreements in place. Workforce Development In-house Occupational Therapist project; staff development; internships Performance Measure All schedule training is completed and evaluated with team goals attained and 2018 goals identified. Principal activities The principal activities of the Association during the financial year were community service non profit organisation. Significant changes No significant change in the nature of these activities occurred during the year. Operating result The profit of the Association for the financial year after providing for income tax amounted to $ 164,231(2017: $ 72,988). Signed in accordance with a resolution of the Members of the Committee: Chairperson:... Terry Wilson Treasurer:... Paul Sekfy Dated: 29 October 2018 The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

24 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Statement Statements of Profit or Loss and Other Comprehensive Income AGM 29 October 2018 For the Year Ended 30 June 2018 Note 2018 $ 2017 $ Revenue 3 1,698,273 1,814,824 Cost of sales (718,433) (985,418) Employee benefits expense (469,744) (404,558) Conference expenses (4,440) (8,474) Depreciation and amortisation expense (43,487) (43,278) Utilities telephone, internet & electricity (10,719) (11,050) Advertising & marketing (32,845) (16,471) Motor vehicle & travel expenses (17,534) (21,775) Premises costs (11,683) (13,728) Allied health brokerage (84,798) (85,179) Other Expenses (140,359) (151,905) Profit before income tax 164,231 72,988 Income tax expense - - Profit for the year 164,231 72,988 Other comprehensive income Other comprehensive income for the year - - Total comprehensive income for the year 164,231 72,988 The accompanying notes form part of these financial statements. 24 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

25 Coffs Harbour Home Modification And and Maintenance Service Incorporated Statement of Financial Statements Position AGM As 29 At October 30 June 2018 Note 2018 $ 2017 $ ASSETS CURRENT ASSETS Cash and cash equivalents 4 1,135, ,129 Trade and other receivables 5 150, ,624 Inventories 6 67,984 65,432 Other financial assets 7 3,710 2,540 TOTAL CURRENT ASSETS 1,357,746 1,171,725 NON-CURRENT ASSETS Property, plant and equipment 8 584, ,370 TOTAL NON-CURRENT ASSETS 584, ,370 TOTAL ASSETS 1,942,218 1,779,095 LIABILITIES CURRENT LIABILITIES Trade and other payables 9 257, ,313 Employee benefits 11 63,892 44,761 Other liabilities 10 5,960 - TOTAL CURRENT LIABILITIES 327, ,074 NON-CURRENT LIABILITIES Employee benefits 11 9,285 4,710 TOTAL NON-CURRENT LIABILITIES 9,285 4,710 TOTAL LIABILITIES 336, ,784 NET ASSETS 1,605,542 1,441,311 EQUITY Retained earnings 1,605,542 1,441,311 TOTAL EQUITY 1,605,542 1,441,311 The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

26 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Statement Statements of Changes in Equity AGM For the 29 Year October Ended June Retained Earnings $ Total $ Balance at 1 July ,441,311 1,441,311 Surplus attributable to the entity 164, ,231 Balance at 30 June ,605,542 1,605, Retained Earnings $ Total $ Balance at 1 July ,368,323 1,368,323 Surplus attributable to the entity 72,988 72,988 Balance at 30 June ,441,311 1,441,311 The accompanying notes form part of these financial statements. 26 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

27 Coffs Harbour Home Modification And and Maintenance Service Incorporated Statement Financial of Statements Cash Flows For the Year AGM Ended 29 October 30 June 2018 Note 2018 $ 2017 $ CASH FLOWS FROM OPERATING ACTIVITIES: Receipts from customers 1,853,354 1,919,323 Payments to suppliers and employees (1,629,083) (1,797,921) Net cash provided by (used in) operating activities 224, ,402 CASH FLOWS FROM INVESTING ACTIVITIES: Proceeds from sale of plant and equipment Purchase of property, plant and equipment Net cash used by investing activities - 41,363 (20,589) (78,485) (20,589) (37,122) Net increase (decrease) in cash and cash equivalents held 203,682 84,280 Cash and cash equivalents at beginning of year 932, ,849 Cash and cash equivalents at end of financial year 4 1,135, ,129 The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

28 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Notes to the Statements Financial Statements AGM For the 29 Year October Ended June Summary of Significant Accounting Policies The principal accounting policies adopted in the preparation of the financial statements are set out below. These policies have been consistently applied to all the years presented, unless otherwise stated (a) Basis of Preparation These general purpose financial statements have been prepared in accordance with Australian Accounting Standards - Reduced Disclosure Requirements and Interpretations issued by the Australian Accounting Standards Board ('AASB'), the Australian Charities and Not-for-profits Commission Act 2012, as appropriate for not-for-profit oriented entities. Critical accounting estimates The preparation of the financial statements requires the use of certain critical accounting estimates. It also requires management to exercise its judgement in the process of applying the incorporated association's accounting policies. The areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant to the financial statements, are disclosed in note 2. (b) Comparative Amounts Comparatives are consistent with prior years, unless otherwise stated. (c) Income Tax The Association is exempt from income tax under Division 50 of the Income Tax Assessment Act (d) Revenue and other income Revenue is recognised when the amount of the revenue can be measured reliably, it is probable that economic benefits associated with the transaction will flow to the entity and specific criteria relating to the type of revenue as noted below, has been satisfied. Revenue is measured at the fair value of the consideration received or receivable and is presented net of returns, discounts and rebates. All revenue is stated net of the amount of goods and services tax (GST). Sale of goods Revenue is recognised on transfer of goods to the customer as this is deemed to be the point in time when risks and rewards are transferred and there is no longer any ownership or effective control over the goods. Grant revenue Grant revenue is recognised in the statement of profit or loss and other comprehensive income when the entity obtains control of the grant, it is probable that the economic benefits gained from the grant will flow to the entity and the amount of the grant can be measured reliably. When grant revenue The accompanying is received whereby notes form the entity part of incurs these an financial obligation statements. to deliver economic value directly back to the contributor, this is considered a reciprocal transaction and the grant revenue is recognised in the statement of financial position as a liability until the service has been delivered to the contributor, otherwise the grant is recognised as income on receipt. 28 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

29 Coffs Harbour Home Modification And and Maintenance Service Incorporated Notes to the Financial Statements For the Year AGM Ended 29 October 30 June Summary of Significant Accounting Policies Grant revenue Coffs Harbour Home Modification & Maintenance Service Inc receives non-reciprocal contributions of assets from the government and other parties for zero or a nominal value. These assets are recognised at fair value on the date of acquisition in the statement of financial position, with a corresponding amount of income recognised in the statement of profit or loss and other comprehensive income. (e) Goods and Services Tax (GST) Revenue, expenses and assets are recognised net of the amount of goods and services tax (GST), except where the amount of GST incurred is not recoverable from the Australian Taxation Office (ATO). Receivables and payable are stated inclusive of GST. The net amount of GST recoverable from, or payable to, the ATO is included as part of receivables or payables in the statement of financial position. Cash flows in the statement of cash flows are included on a gross basis and the GST component of cash flows arising from investing and financing activities which is recoverable from, or payable to, the taxation authority is classified as operating cash flows. (f) Inventories Inventories are measured at the lower of cost and net realisable value. Costs of purchased inventory are determined after deducting rebates and discounts. (g) Property, Plant and Equipment Classes of property, plant and equipment are measured using the cost or revaluation model as specified below. Where the cost model is used, the asset is carried at its cost less any accumulated depreciation and any impairment losses. Costs include purchase price, other directly attributable costs and the initial estimate of the costs of dismantling and restoring the asset, where applicable. Assets measured using the revaluation model are carried at fair value at the revaluation date less any subsequent accumulated depreciation and impairment losses. Revaluations are performed whenever there is a material movement in the value of an asset under the revaluation model. Land and buildings Land and buildings are measured using the cost model. Plant and equipment Plant and equipment are measured using the cost model. The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

30 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Notes to the Statements Financial Statements AGM For the 29 Year October Ended June Summary of Significant Accounting Policies (g) Property, Plant and Equipment Depreciation The depreciable amount of all fixed assets including buildings and capitalised leased assets, is depreciated on a reducing balance basis over the asset's useful life commencing from the time the asset is held ready for use. Leasehold improvements are depreciated over the shorter of either the unexpired period of the lease or the estimated useful lives of the improvements. The depreciation rates used for each class of depreciable asset are shown below: Fixed asset class Depreciation rate Buildings 4% Plant and Equipment 2-40% Furniture, Fixtures and Fittings 15-50% Motor Vehicles % Improvements % At the end of each annual reporting period, the depreciation method, useful life and residual value of each asset is reviewed. Any revisions are accounted for prospectively as a change in estimate. When an assets is disposed, the gain or loss is calculated by comparing proceeds received with its carrying amount and is taken to profit or loss. (h) Financial instruments Financial instruments are recognised initially using trade date accounting, i.e. on the date that Association becomes party to the contractual provisions of the instrument. On initial recognition, all financial instruments are measured at fair value plus transaction costs (except for instruments measured at fair value through profit or loss where transaction costs are expensed as incurred). Financial Assets Financial assets are divided into the following categories which are described in detail below: loans and receivables; Financial assets are assigned to the different categories on initial recognition, depending on the characteristics of the instrument and its purpose. A financial instrument s category is relevant to the way it is measured and whether any resulting income and expenses are recognised in profit or loss or in other comprehensive income. All income and expenses relating to financial assets are recognised in the statement of profit or loss and other comprehensive income in the finance income or finance costs line item respectively. Loans and receivables The accompanying notes form part of these financial statements. Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. They arise principally through the provision of goods and services to customers but also incorporate other types of contractual monetary assets. 30 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

31 Coffs Harbour Home Modification And and Maintenance Service Incorporated Notes to the Financial Statements For the Year AGM Ended 29 October 30 June Summary of Significant Accounting Policies After initial recognition these are measured at amortised cost using the effective interest method, less provision for impairment. Any change in their value is recognised in profit or loss. The Association s trade and most other receivables fall into this category of financial instruments. Significant receivables are considered for impairment on an individual asset basis when they are past due at the reporting date or when objective evidence is received that a specific counterparty will default. The amount of the impairment is the difference between the net carrying amount and the present value of the future expected cash flows associated with the impaired receivable. For trade receivables, impairment provisions are recorded in a separate allowance account with the loss being recognised in profit or loss. When confirmation has been received that the amount is not collectable, the gross carrying value of the asset is written off against the associated impairment provision. In some circumstances, the Association renegotiates repayment terms with customers which may lead to changes in the timing of the payments, the Association does not necessarily consider the balance to be impaired, however assessment is made on a case-by-case basis. (i) Cash and cash equivalents Cash and cash equivalents comprises cash on hand, demand deposits and short-term investments which are readily convertible to known amounts of cash and which are subject to an insignificant risk of change in value. Bank overdrafts also form part of cash equivalents for the purpose of the statement of cash flows and are presented within current liabilities on the statement of financial position. (j) Employee benefits Short-term employee benefits Liabilities for wages and salaries, including non-monetary benefits, annual leave and long service leave expected to be settled within 12 months of the reporting date are measured at the amounts expected to be paid when the liabilities are settled. Other long-term employee benefits The liability for annual leave and long service leave not expected to be settled within 12 months of the reporting date are measured as the present value of expected future payments to be made in respect of services provided by employees up to the reporting date using the projected unit credit method. Consideration is given to expected future wage and salary levels, experience of employee departures and periods of service. Expected future payments are discounted using market yields at the reporting date on national government bonds with terms to maturity and currency that match, as closely as possible, the estimated future cash outflows. Employee benefits are presented as current liabilities in the statement of financial position if the Association does not have an unconditional right to defer settlement of the liability for at least 12 months after the reporting date regardless of the classification of the liability for measurement purposes under AASB 119. The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

32 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Notes to the Statements Financial Statements AGM For the 29 Year October Ended June Critical Accounting Estimates and Judgments The committee members make estimates and judgements during the preparation of these financial statements regarding assumptions about current and future events affecting transactions and balances. These estimates and judgements are based on the best information available at the time of preparing the financial statements, however as additional information is known then the actual results may differ from the estimates. The significant estimates and judgements made have been described below. Impairment of non-financial assets other than goodwill and other indefinite life intangible assets The association assesses impairment of non-financial assets other than goodwill and other indefinite life intangible assets at each reporting date by evaluating conditions specific to the association and to the particular asset that may lead to impairment. If an impairment trigger exists, the recoverable amount of the asset is determined. This involves fair value less costs of disposal or value-in-use calculations, which incorporate a number of key estimates and assumptions. 3 Revenue and Other Income 2018 $ 2017 $ Grants & contributions revenue - Client contributions 238, ,041 - Operating grants 1,427,370 1,488,872 1,665,608 1,774,913 Other revenue - Gain on sale of assets - 5,091 - Reimbursements 3,631 5,184 - Interest received 23,631 21,073 - Other income 5,403 8,563 32,665 39,911 Total Revenue 1,698,273 1,814,824 4 Cash and cash equivalents Cash at bank and in hand 104, ,596 Short-term bank deposits 1,030, ,533 1,135, ,129 5 Trade and other receivables CURRENT Trade receivables 158, ,230 Provision for impairment (16,952) (17,108) 141, ,122 GST receivable 8,754 16,502 Total current trade and other The accompanying notes form part of these financial statements. receivables 150, , Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

33 Coffs Harbour Home Modification And and Maintenance Service Incorporated Notes to the Financial Statements For the Year AGM Ended 29 October 30 June Inventories 2018 $ 2017 $ CURRENT At cost: Raw materials and consumables 67,984 65,432 7 Other financial assets CURRENT IAG Shares 3,710 2,540 8 Property, plant and equipment LAND & BUILDINGS Land value Druitt Court 110, ,400 Building 325, ,591 Improvements 126, ,668 Accumulated depreciation (56,794) (43,752) Total land and buildings 505, ,907 PLANT AND EQUIPMENT Motor vehicles At cost 96,858 96,858 Accumulated depreciation (35,920) (15,608) Total motor vehicles 60,938 81,250 Office equipment At cost 72,381 72,381 Accumulated depreciation (59,908) (53,921) Total office equipment 12,473 18,460 Plant, tools & equipment At cost 40,368 40,368 Accumulated depreciation (34,761) (30,615) 5,607 9,753 Total plant and equipment 79, ,463 Total property, plant and equipment 584, ,370 The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

34 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Notes to the Statements Financial Statements AGM For the 29 Year October Ended June Property, plant and equipment (a) Movements in Carrying Amounts Movement in the carrying amounts for each class of property, plant and equipment between the beginning and the end of the current financial year: Land & Buildings $ Motor Vehicles $ Office Equipment $ Plant, Tools, & Equipment $ Total $ Year ended 30 June 2018 Balance at the beginning of year 497,907 81,250 18,460 9, ,370 Additions 20, ,589 Depreciation expense (13,042) (20,312) (5,987) (4,146) (43,487) Balance at the end of the year 505,454 60,938 12,473 5, ,472 The accompanying notes form part of these financial statements. 34 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

35 Coffs Harbour Home Modification And and Maintenance Service Incorporated Notes to the Financial Statements For the Year AGM Ended 29 October 30 June Trade and other payables 2018 $ 2017 $ CURRENT Trade payables 230, ,654 Amounts due to customers for contract work 4,314 7,359 Amounts due under contract of sale 22,500 46, , , Other Liabilities CURRENT Amounts received in advance 5,960-5, Employee Benefits Current liabilities Long service leave 28,861 23,321 Annual leave 35,031 21,440 63,892 44,761 Non-current liabilities Long service leave 9,285 4, Key Management Personnel Disclosures The totals of remuneration paid to the key management personnel of Coffs Harbour Home Modification & Maintenance Service Inc during the year are as follows: Key management personnel compensation 104,094 95,065 The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

36 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Notes to the Statements Financial Statements AGM For the 29 Year October Ended June Contingencies In the opinion of the Committee of Management, the Association did not have any contingencies at 30 June 2018 (30 June 2017:None). 14 Related Parties Key management personnel Disclosures relating to key management personnel are set out in note 11. Transactions with related parties There were no transactions with related parties during the current and previous financial year. 15 Events Occurring After the Reporting Date The financial report was authorised for issue on 29 October 2018 by the Committee of Management. No matters or circumstances have arisen since the end of the financial year which significantly affected or may significantly affect the operations of the Association, the results of those operations or the state of affairs of the Association in future financial years. The accompanying notes form part of these financial statements. 36 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

37 Coffs Harbour Home Modification And and Maintenance Service Incorporated Directors Financial Declaration Statements AGM 29 October 2018 In the committee's opinion: (a) the attached financial statements and notes, satisfy the requirements of the Australian Charities and Not-for-profits Commission Act 2012 and the Associations Incorporation Amendment (Review) Act 2016 No 1, including: (i) (ii) complying with Australian Accounting Standards Reduced Disclosure Requirements, and the Australian Charities and Not-for-profits Commission Regulation 2013 and Associations Incorporation Regulation 2016; and giving a true and fair view of the association s financial position as at 30 June 2018 and of its performance for the year ended on that date; and (b) there are reasonable grounds to believe that the association s will be able to pay its debts as and when they become due and payable. Signed in accordance with subsection 60.15(2) of the Australian Charities and Not-for-profit Commission Regulation On behalf of the Committee Chairperson:... Terry Wilson Treasurer:... Paul Sekfy Dated: 29 October 2018 The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

38 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Independent Statements Audit Report AGM to the 29 members October of 2018 Coffs Harbour Home Modification & Maintenance Service Inc Report on the Audit of the Financial Report Opinion We have audited the financial report of Coffs Harbour Home Modification & Maintenance Service Inc (the Association), which comprises the statement of financial position as at 30 June 2018, the statement of profit or loss and other comprehensive income, the statement of changes in equity and the statement of cash flows for the year then ended, and notes to the financial statements, including a summary of significant accounting policies, and the declaration by those charged with governance. In our opinion, the accompanying financial report has been prepared in accordance with Division 60 of the Australian Charities and Not-for-profits Commission Act 2012, including: (i) (ii) giving a true and fair view of the Association's financial position as at 30 June 2018 and of its financial performance and its cash flows for the year ended; and complying with Australian Accounting Standards to the extent described in Note 1 and Division 60 of the Australian Charities and Not-for-profits Commission Regulation 2013, the Associations Incorporation Act 2009 and the Associations Incorporation Regulation Basis for Opinion We conducted our audit in accordance with Australian Auditing Standards. Our responsibilities under those standards are further described in the Auditor's Responsibilities for the Audit of the Financial Report section of our report. We are independent of the Association in accordance with the auditor independence requirements of the ethical requirements of the Australian Charities and Not-for-profits Commission Act 2012, and the Accounting Professional and Ethical Standards Board's APES 110 Code of Ethics for Professional Accountants (the Code) that are relevant to our audit of the financial report in Australia. We have also fulfilled our other ethical responsibilities in accordance with the Code. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Other Information Those charged with Governance are responsible for the other information. The other information obtained at the date of this auditor s report is information included in the committee's report, (but does not include the financial report and our auditor s report thereon). Our opinion on the financial report does not cover the other information and accordingly we do not express any form of assurance conclusion thereon. In connection with our audit of the financial report, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial report or our knowledge obtained in the audit, or otherwise appears to be materially misstated. If, based on the work we have performed on the other information obtained prior to the date of this auditor s report, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. The accompanying notes form part of these financial statements. 38 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

39 Coffs Harbour Home Modification And and Maintenance Service Incorporated Independent Financial Audit Statements Report to the members of AGM Coffs 29 Harbour October Home 2018 Modification & Maintenance Service Inc Responsibilities of Management and Those Charged with Governance Management is responsible for the preparation and fair presentation of the financial report in accordance with the Australian Charities and Not-for-profits Commission Act 2012, the Associations Incorporation Act (NSW) 2009 and Associations Incorporation Regulation (NSW) 2010, and for such internal control as management determines is necessary to enable the preparation of the financial report is free from material misstatement, whether due to fraud or error. In preparing the financial report, management is responsible for assessing the the Association's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless management either intends to liquidate the Association or to cease operations, or has no realistic alternative but to do so. Those charged with governance are responsible for overseeing the Association's financial reporting process. Auditor's Responsibilities for the Audit of the Financial Report Our objectives are to obtain reasonable assurance about whether the financial report as a whole is free from material misstatement, whether due to fraud or error, and to issue an auditor s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with the Australian Auditing Standards will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of this financial report. As part of an audit in accordance with the Australian Auditing Standards, we exercise professional judgement and maintain professional scepticism throughout the audit. We also: Identify and assess the risks of material misstatement of the financial report, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control. Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Association s internal control. Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the management. Conclude on the appropriateness of the management s use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Association s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor s report to the related disclosures in the financial reporter, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor s report. However, future events or conditions may cause the Association to cease to continue as a going concern. The accompanying notes form part of these financial statements. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

40 Coffs Harbour Home Modification And and Maintenance Service Incorporated Financial Independent Statements Audit Report AGM to the 29 members October of 2018 Coffs Harbour Home Modification & Maintenance Service Inc Evaluate the overall presentation, structure and content of the financial report, including the disclosures, and whether the financial report represents the underlying transactions and events in a manner that achieves fair presentation. We communicate with the management regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.... Murray McDonald Director Audit & Assurance Moore Stephens - Audit (QLD & Northern NSW)... Moore Stephens Chartered Accountants 29 October 2018 The accompanying notes form part of these financial statements. 40 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

41 Treasurer s Report AGM 29 October 2018 I present the annual financial report for the financial year for East Coast Accessibility Experts with the news that we continue to operate generally within our budget, meet the negotiated outputs for our funded activities, maintained and or improved outputs overall, and managed to generate a surplus from our enterprise activities. ECAE has sound financial and more general risk management processes and due to the diligence of the Board and staff remains in a relatively strong position to identify, assess and deal with those risks that continue to arise in the changing funding and fees environment for the bulk of our operations and clients that are eligible for either the CHSP or the NDIS. The Board and CEO have finalised a more streamlined financial reporting regime in recent times, and we have a clear set of indicators and analysis to note any significant changes in our financial performance. The Board, alongside our Executive Officer, has remained focussed on maintaining and/or improving our financial position which has allowed us to explore more creative and innovative strategies to enhance the options available for clients requiring adaptive housing. The total funding income from grants for the financial year was $913, When client contributions and cost of sales are taken into account our total income for the year was $1,434, ECAE recorded an operating surplus of $336, for the financial year ended 30 June ECAE s Balance Sheet as at 30 June 2018 shows a sound financial position with a cash balance of $1,286, and $1,615, in equity. In accordance with the requirement of the Office of Fair trading and our funding bodies, the financial statements in this year s annual report have been prepared in accordance with the Australian Accounting Standards. The complete audited financial statements are included in the report, and provide a more detailed account of the overall financial position and performance of ECAE during the financial year ended 30 June I wish to thank the ECAE staff for their diligence in relation to finances underpinned by their strong commitment to our strategic plan. Paul Sekfy Treasurer Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

42 Chief Executive Officer s Report AGM 29 October 2018 Introduction Coffs Harbour Home Modification and Maintenance Service Incorporated 21 September Trading as, is a not for profit community based organisation, receiving recurrent funds from Commonwealth Department of Health and NSW Family and Community Services, Ageing Disability and Home Care Department. : a not for profit community service providing easy, affordable solutions for Living At Home Funding received for the Financial Year 1 July June 2018 Funding Source Value 2017 Value 2018 % Commonwealth Department of Health Minor Mods 226, , NSW Family and Community Services Minor Mods 22,387 4, Commonwealth Department of Health Maintenance 179, , NSW Family and Community Services Maintenance 12, Commonwealth Department of Health Major Mods 309, , NSW Family and Community Services Major Mods 129, , Commonwealth Department of Health Allied Health NSW Family and Community Services Allied Health 84,011 85, ,359 3, Total Recurrent Funding , , Client Contributions 286, ,693 Transitional Funding 15,000 0 Commercial Enterprise 525, ,608 NDIS 0 2, Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

43 Chief Executive Officer s Report AGM 29 October 2018 Impact Report There is widespread international evidence of the effectiveness and cost effectiveness of low level intervention programmes such as the Home and Community Care (HACC) / Commonwealth Home Support (CHSP) programme, which enable older people to stay in their homes for longer. To meet the needs of our elders and younger people with disabilities, including their carers, we provide some modification and maintenance episodes for our elders, considerably fewer for our younger people with disabilities due to budget constraints and the wait for NDIS plans to be implemented. Our Modification prescriptions and designs are to meet individual needs, achieving increased independence, freedom and safety, enabling you to live safely and independently at home and in your community the way you choose. Some 57 hours of at- home assessments were completed during the year by Occupational Therapists clearly stating a demand for modification with waitlists in health. The lesson for the organisation is to assist our elders to access MAC and our service types, making it as streamline as possible. Making the process of minor and/or complex modification as streamline as possible and sign off on contractor works with a phone call and/or consumer feedback form. Ensure timely closure on all jobs big and small Cost of work and financially disadvantaged Consider contractor fees and client contribution passed on to financially disadvantaged Ensure all work on Service Agreement/ contract is completed. Post fall is a common pathway of, fear of falling, reduced activity, de-conditioning, leading to an increase risk of falls. Our outcomes for recipients of home modification, maintenance, and at home assessments, is enabling and wellness. Prevention of falls, reducing incidents of hospital admissions and any future falls risks. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

44 Chief Executive Officer s Report AGM 29 October 2018 Client Testimonial June Allen wrote: I am always happy with the jobs done around my home. I am so grateful for this excellent help. Lott Bloor wrote : I would not hesitate on recommending ECAE for work that needs to be done. Excellent work & a very pleasant young man Daniel to look after the work. Donna Capewell, Support Planner, Community Care Options wrote: Ruth Anscombe called yesterday to advise me the work has been completed for her ramp installation. She advised the results were absolutely wonderful and much better than she had expected. The two handrails which she was not expecting were also wonderful She couldn t wait to show her handyman who said it could not be done. What We Do Minor and major modification projects provide minor and major home modifications, to our elders, people with disabilities and their carers, enabling them to live more independently and safely in their own homes, the way they choose, enabling access to their community. The major emphasis is on maintaining safety, preventing accidents and adaptation to changing circumstances. Modifications will include, and not be limited to, installation of grab rails and handheld showers, handrails, access wedges, door widening, furniture adjustments, lever taps, bidet, bathroom modification, kitchen modification, easy steps and ramps East 44 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

45 Chief Executive Officer s Report AGM 29 October 2018 Coast, as auspice for The Mid North Coast Home Modification Scheme L2 project, is the budget holder for complex modifications across the Mid North Coast, ie Port Macquarie in the South to Coffs Harbour in the North, now with the roll out of the National Disability Insurance Scheme over 65/50 year old budget held is for Gloucester in the South to Coffs Harbour in the North. Low Level Maintenance Project Low level maintenance project provides a lawn mowing service, one off yard clean up and gardening for safe access purposes. The project will carry out garden redesign, saving repetitive lawn mowing requirements. Low level maintenance project engages specialist trades ie plumbers and electricians to ensure our clients can stay at home in a safe and accessible environment. This may also include fixing/ replacing faulty wiring, replacement of hot water service, repairing/replacing entry/exit steps/ramps. All building and carpentry requirements can be met with our experienced tradesmen. Allied Health Project The Allied Health Project, engaging private provider Occupational Therapy services, a brokerage model of service delivery providing clinical prescriptions for minor and major modification design for individual needs. Occupational Therapist and Builder will do joint visits to ensure best outcomes for complex modifications, the built environment. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

46 Chief Executive Officer s Report AGM 29 October 2018 Strategic Priorities Key Result Area 1: Governance And Executive Leadership Strategic Objective 1:1 Legal Status Strategic Objective 1:2 Financial Status Strategic Objective 1:3 Organisation Structure Strategic Objective 1:4 Reporting Key Result Area 2: Organisational Development + Partnerships Strategic Objective 2:1 Promotion and Marketing Strategic Objective 2:2 Community Engagement Strategic Objective 2:3 Consumer Information Strategic Objective 2:4 Local Government Partnerships Strategic Objective 2:5 Partnerships Affordable + accessible housing options Strategic Objectiv3 2:6 Regional Budget Holder Key Result Area 3: Service And Product Development Strategic Objective 3:1 NDIS low cost modification Strategic Objective 3:2 Equipment and Assistive Technology Strategic Objective 3:3 Garden Redesign Strategic Objective 3:4 Social Support Strategic Objective 3:5 Regional Footprint Strategic Objective 3:6 Affordable access housing options Key Result Area 4:: Workforce Development Strategic objective 4:1 In-house Occupational Therapist Project Strategic Objective 4:2 Staff Development Strategic Objective 4:3 Internships Key Result Area 5:: Systems Development Strategic Objective 5:1 Outcome Measurement Strategic Objective 5:2 Information Technology Strategic Objective 5:3 Policies and Procedures 46 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

47 Chief Executive Officer s Report AGM 29 October 2018 Key Enablers People And Skills Qualified Experience Expertise Process And Controls Staff Retention Training Privacy and Security Client engagement framework Technology Robust Platform Delivery Model Employment Contracted local Trades Brokerage local professionals Values Inclusive Accountable Responsive Flexible Transparent Respectful Quality Assurance Advocates Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

48 Chief Executive Officer s Report AGM 29 October 2018 Service Staffing and Management Board of Management CEO Building Supervisor Carpenter Handyman Client Liaison & Administration Reception & Administration Marketing Assistant The Board of Management consists of 7 active members and meet bi -monthly to discuss Governance issues, ensuring the ongoing accountability to community, target group, funding body and staff. The Board of Management has a Strategic Plan for the period. The implementation of this plan is the responsibility of both the Board of Management and Chief Executive Officer. A Business Plan (Appendix 1) has been developed from the Strategic Plan, and is implemented and reviewed by CEO, and reported to Board of Management. A Finance and Risk Management Plan has been formulated and will be reviewed 6 monthly. Current Membership Jobs Australia National Disability Services Housing Industry Association NSW Uni Information Clearing House Coffs Harbour Chamber of Commerce NSW HMMS State Council, MOD.A Northern Region Construction Network Group Disability Organisations Geographical Information Coffs Harbour Home Modification and Maintenance Service Incorporated, Trading As Accessibility Experts provides service to residents living within the Coffs Harbour Local Government area ; North to and Including Red Rock West to and Including Glenreagh and Ulong South to the Raleigh Bridge 48 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

49 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

50 Chief Executive Officer s Report AGM 29 October 2018 Population Profile Australia s population is set to change substantially over the next 50 years, with around one in four Australians being 65 years or older by 2056, according to the latest population projections released today by the Australian Bureau of Statistics (ABS). These projections are based on a series of assumptions that take into account recent trends in fertility, mortality and migration. The number of people aged 65 years or over is 15.7% of the total population. There were notable differences in the rates of disability in the Aboriginal and Torres Strait Islander and non-indigenous populations: Coffs Harbour LGA People 86,021 Male 41,677 Female 44,344 Median Age 44 Over 65 S 21.5 Atsi 4.8 Widowed 6.8 Ancestry Australian 29.4 English 30.5 Irish 9.5 Scottish 8.0 German 3.2 Language Punjabi 1.5 German 0.4 Spanish 0.3 Mandarin 0.3 Italian 0.3 Home Ownership 37.9 Private Dwellings 38,673 Median Weekly Income Household $1,086 Country Of Birth Australia 78.7 England 3.6 New Zealand 1.4 India 1.2 Germany 0.5 Scotland Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

51 Chief Executive Officer s Report AGM 29 October 2018 The population of the Mid North Coast Region, as well as the Coffs Harbour LGA, is ageing more rapidly than in the State as a whole, reflecting its continued popularity as a destination for retirees. In terms of numbers Hastings, Coffs Harbour and Taree will have the most aged people by 2026, consequently likely to experience greater pressures on aged care facilities and services than the State as a whole. The anticipated higher concentrations of older residents will have implications for the provision of government services (eg health services) for these and surrounding communities. has provided many complex modifications for residents of Limetree Village, Pacific Highway, Coffs Harbour, an indication the mobile home style of retirement is not necessarily meeting the functional needs of residents as they age in place. Location of over 55 year olds are Woolgoolga, Arrawarra, Mullaway and Safety Beach share 34 36%, Coffs Urban 29 34%; Sawtell, Toormina, East Boambee, Moonee, Sapphire, Red Rock and Corindi share 22 29%; Sandy Beach, Emerald Beach share 16-22%; Bonville, West Boambee, Ulong, Coramba, Nana Glen and Bucca share 14-17%. 1 Service Delivery is currently funded to provide minor and major modifications, low level maintenance, lawn mowing/gardening and Allied Health - Occupational Therapist services. The emphasis is on safety, accessibility, preventing accidents and adaptation to changing circumstances, continuing to embrace the wellness, re ablement and restorative models of service delivery. Modification work is accepted on the recommendations and clinical prescriptions of our professional partners, Occupational Therapists, major work includes a joint home visit with Builder to establish structural potential for recommendations made, achieving best outcomes for client and carer. From 1 July 2015 all referrals come through the MyAgedCare (MAC) service provider portal The costs of inaccessible housing are wide-ranging and significant. They include: the costs of residential care that could otherwise be avoided; levels of social care that could be reduced or removed; impacts on independent living, employment and social life; falls and other accidents which can be life-changing or fatal; mental health impacts; impacts on general health; avoidable hospital admissions; increased stays in hospital due to lack of accessible housing to return to ( bed-blocking ), etc 1 Source : Coffs Harbour City Population Profile 2006 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

52 Chief Executive Officer s Report AGM 29 October 2018 Service Constraints Recurrent funding for under 65/50 s is unable to meet demand in Minor Modification, Low Level Maintenance, including lawn mowing and Allied Health for occupational therapy at home assessments. All programs are currently underfunded and the service is now creating wait lists for all projects, together with a review of client contributions to projects. The funding provided for services to people with disabilities has been reduced over the last 12 months to accommodate the roll out of the National Disability Insurance Scheme (NDIS). East Coast is a registered provider for the NDIS and no longer receives recurrent funding to provide service subsidy for younger people with disabilities. Recurrent funding for over 65/50 s is now meeting demand in Low Level Maintenance, including lawn mowing, and yet demand for Allied Health for occupational therapy at home assessments and home modification demand is higher than current funding allocations. The biggest drawer for the allied health budget is Hastings, Coffs Harbour and Great Lakes, in line with the growth areas identified in statistical data. The administration of both lawn mowing and allied health projects is time consuming in relation to reportable responsibilities to funding bodies. The Voucher system has been introduced for lawn mowing service, providing clients with choice of contractor from a preferred list of providers. Clients are provided with a booklet of 20 vouchers value $25 each with the balance for service to be paid directly to contractor. This model has increased capacity for an additional 112 clients who now receive the lawn mowing service. 52 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

53 Chief Executive Officer s Report AGM 29 October 2018 What We Achieved In 2018 Raising Awareness of brand : Strategic Directions Year Celebration for organisation 20 Year Celebration for CEO, Shalla Thomas 10 Year Celebration for Works Supervisor, David Reid Celebration of National Seniors Week 2018 Showroom Accessible Kitchen completed Winner Living Well Expo Service Provider stand Finalist HIA Special Purpose Housing Awards Core Values Met Reliable Resilient and able to demonstrate staying power in good and bad times; operate in a trustworthy and accountable manner Responsible Respond to client needs, goals and aspirations in a consumer directed care environment; met the needs of the market; pursue innovation in a housing shortage environment explore small accessible housing design and options. Effective provides programs and services, of the highest quality at a reasonable cost, making a difference in the lives of individuals. Aspirations of timely service provisions is regularly monitored. Enriching Provide opportunities for people to learn and grow in the built environment, with the freedom and independence for staying in their home, as dictated in goals and aspirations in our elder environment and choice and control for younger people with disabilities as participants in the National Disability Insurance Scheme environment. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

54 Chief Executive Officer s Report AGM 29 October 2018 Caring Listen, respond and provide services at reduced costs to disadvantaged populations, as the service type, a natural wellness and re-ablement environment, consumer directed care environment, choice and control and reasonable and necessary. relating to our elders and younger people with disabilities. Views to our posts range between 60 90,000, an excellent result. MONTHLY NEWSLETTERS Balance And Strength Classes Tuesday and Friday classes for all levels of fitness, as gentle exercise classes to increase muscle strength, flexibility and fitness, improve balance, concentration and memory, and stimulate digestion. The benefits for our client group has more than proven itself with the increased fitness levels of participants, they love their classes each week and we may need to add a third class to meet the demand. Providing information on modification, forums, training and the bigger picture. Our current subscribers to our newsletters is 237. Our newsletter is available in hard copy and online. Our newsletter is also ed, broadening our audience. SOCIAL IMPACT INVESTMENT Facebook & Social Media Integration Analysis shows our facebook page is currently a close third with local service providers in likes and daily activity views, building a strong, relevant online presence. Greg manages our page, providing an excellent range of posts has put Commercial Enterprise funds to work by selecting social investments during the year. Our Chairperson Terry Wilson was happy to present a certificate of acknowledgement and cheque for funds which student (of Community Services) will put towards her own social investment, paying it forward. We negotiated with Coffs Harbour Community Garden to create accessible spaces, funds being in reserve to be allocated as the ideal project is commenced. Donations to our Firefighters and Paramedics to enhance ability to provide ongoing excellent community service. 54 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

55 Chief Executive Officer s Report AGM 29 October 2018 Overview Of Service Provision News: by Linda Belardi 2 Australian-first research has shown that modifying the home of a community care client can reduce the need for care by an average of 42% and lead to a 40% improvement in a person s quality of life and demonstrated the significant role home modifications can play in not only supporting, but substituting for care, and in a restorative approach. Our enabling program providing some individuals to achieve their goal and aspiration of living at home with freedom, independence, safety, confidence, and improved mobility. What do individuals want? Value for money; best outcome; staying at home; emotional wellbeing; good design; networks; partnerships; efficiencies. What do they need? Value for money; meet demand; remain at home safely; low hospital admission; low residential admission; accessibility; adaptability. Product Benefits: trust, safety and comfort, promote independence; safely navigate the home, enhanced wellness perform tasks better, social participation, value add to property; manage activities of daily living; live a longer, healthier life; decrease risk of falls, cost savings; maintain sense of dignity; reduce excess disability; slows functional dependence; reduce costs of personal assistance; prevent accidents. Product Features: quality design; quality trades; primary focus people living at home; ageing in place; working with occupational therapists; working with Aus/NZ Standards 1428; individual design; identify hazards; accessibility; adaptability; universal design; visibility; house maintenance; environmental support; quick and affordable; professionally constructed; staff qualifications; staff experience; home as the care base, social inclusion. Clients under 65/50 S 161 Participants received minor, complex modification services and low level maintenance services during the year 1 July June With the new voucher model we have not had to create a waiting list. 2 Home Modifications reduce reliance on care: study Dr Phillippa Carnemolla, AAA Community Care Review Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

56 Chief Executive Officer s Report AGM 29 October 2018 Clients over 65/50 S 1434 clients received minor, complex modification services and low level maintenance services during the year 1 July June Under and over 65/50 S Allied Health Occupational Therapy in the Home 495 Clients received a minimum of one Occupational Therapist assessment in the home with prescription for modification, minor or complex for the period 1 July June Consumers who receive service from are in negotiations to contribute toward the cost of work done, this will include material costs, contractor costs and hourly labour charge. The organisation client contributions are in line with the FACS Fees Guide and the Commonwealth Fee Framework including the sliding scale of Band 1 4 clients, ie full pension to self funded, income assessed. If clients are financially challenged then further negotiations will be entered into for payment plans over a period of time, this ensures client modification and maintenance needs are met with cost effective solutions. Voucher System for lawn mowing service was introduced with a saving of time and funds, now introducing another 80 clients to the ongoing service. Data from CIVICRM Type Funded Jobs Maintenance Service Subsidy $31, Minor Modification Service Subsidy $161, Major Modification Service Subsidy $251, Allied Health All Allied Health is taken from the minimal budget for same, together with some assessment being included in Modification budget 495 episodes 56 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

57 Chief Executive Officer s Report AGM 29 October 2018 Financial Management an education tool for providers on the scope of work carried out by and why. In looking at Financial Statements for the year ended 30 June 2018 a monthly review of budgeted figures to actuals will occur, in particular: Marketing Operational Expenses will be monitored during the year. All outstanding invoices over $1,000 will be referred to Bonville Legal Service. Client Contributions are regularly monitored. Yearly budget has been prepared and was tabled at the Board Meeting of 27 August 2018 and was adopted by the board to be reviewed February Videos and client testimonials are to be created by Little Stories with expansion to available platforms for use ie cinema, television, website, Youtube etc. Community Aged Care Network Meetings a large forum of new and existing package provider organisations. CEO has created Power Point Presentation for use at education and information sessions with Community Groups. CEO has created Power Point Presentation of our 30 year history to be a slideshow at our celebration day 29 October Expos attended this year Service Promotion and Membership has a website, facebook page, twitter and instagram, expo collateral includes service information folder and promotional bags, with a focus on environmentally friendly contents, ie keep me cups. A Community Partners Booklet was produced by the CEO during the year as Multicultural Expo Who Ya Gunna Call Living Well Expo Prevention of the Abuse of Older People Awareness Expo Upper Mid North Coast Prevention of the Abuse of Older People Action Plan Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

58 Chief Executive Officer s Report AGM 29 October 2018 Service Promotion and Membership Memberships Networking Opportunities Coffs Harbour Home Modification and Maintenance Service Inc has numerous memberships, enhancing ongoing networking and positive partnerships with the following organisations: Mid North Coast Home Modification Scheme Level 2 MOD.A (Home Modification Australia) Mid North Coast Local Health District Aged Care Services Upper Mid North Coast Prevention of the Abuse of Older People Collaborative NSW Meals on Wheels Association Council of the Ageing (COTA) Mid Coast Communities NSW Council of Social Services (NCOSS) Housing Industry Association (HIA) Jobs Australia Northern Region Construction Group National Disability Service Disability Surfers Online Inclusion Coffs Harbour Chamber of Commerce Linked to Life Coffs Harbour Support Services Coffs Harbour Home Modification and Maintenance Service, through the CEO, and other staff where possible, consider networking an integral part of ensuring service continues to operate at a high level and is widely exposed to consumer groups, other community services, other Home Help and Disability services and the broader community with representation locally, regionally and state-wide MNC Home Modification Scheme Level 2 Coffs Harbour Representative, Co-ordinator and Minute Taker Linked to Life Advisory Committee Member Community Aged Care Network Meetings guest chair and Minute Taker Northern Region Construction Group Conference Coordinator Relevant Community Expos and Information Sessions Coffs Harbour Support Services Board Member Coffs Harbour Chamber of Commerce Education and Information Presentations Community Groups 58 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

59 Chief Executive Officer s Report AGM 29 October 2018 Workplace Training And Education Staff Mandatory Training Completed: Orientation for new employee Dealing with challenging behaviour Manual handling Fire and emergency Fire drill Senior first aid Webinars Board of Management Mandatory Training Completed: Orientation for new members Good Governance Better Boards Conference Staff Training Access Consultant Certificate IV Building and Construction Community Development Opportunities sought to advocate for the needs of consumers also identifying and developing resources needed to further meet those needs, locally, regionally and state-wide, by participating in the following: Community Aged Care Network Meetings, Coffs Harbour Health Campus Northern Region Construction Group conferences Coffs Harbour HMMS auspices MNC Home Modification Scheme L2 Consultation groups, locally, regionally and state-wide Upper Mid North Coast Prevention of the Abuse of Older People Collaborative Coffs Harbour Support Services Board Member Other Training Completed By Staff: Wordpress website maintenance Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

60 Chief Executive Officer s Report AGM 29 October 2018 Service Monitoring completed Third Party Verification on 15 July completed Commonwealth Quality Review on 20 July Service User Feedback is sought with a review of survey format to identify wellness and reablement outcomes post modification and/or maintenance. Commonwealth Department of Health has introduced a new reporting agenda Wellness Reports to be lodged annually. CEO reports against the Strategic Plan with a new planning phase to be commenced in January 2018 and completed May 2018 for a 2 year plan Two year plan and reporting mechanism are now in place reportable to Board Meetings. have bimonthly Board of Management meetings, held the fourth Monday of every second month. Toolbox Talks, Operational Meetings and Team Meetings are held monthly with a solution focus on continuous improvement across the service sections. Outcomes followed up to date Daniel Curzon is the face of CEO has recorded an advertisement for 2Airfm and continues to go to air together with radio time with interview. Photos have been taken of service users and videos with their modification experience. Little Stories has been engaged to provide marketing media across multiple platforms, ie cinema, television, website and facebook. Showroom is coming to completion with the accessible kitchen completed in August Service building has been wrapped in new branding. Policy Development Prevention and Response to Elder Abuse National Lesbian, Gay, Bisexual, Transgender and Intersex (LBGTI) Drug and Alcohol Policy Client Service Charter Aged Care Quality Standards National Disability Standards incorporating Quality and Safeguarding Service Evaluation 2018 Satisfaction with Voucher System, feedback on contractor choice and work practices, quality of work completed. Conclusion is clients are very happy with the new voucher system, also opportunity for choice of lawn mowing contractors selected on the approved list. Modification feedback as below with client testimonials Jill Ogilvy Wrote: I would recommend East Coast to organise any home maintenance necessary to help with your mobility to enable you to stay in your own home 60 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

61 Chief Executive Officer s Report AGM 29 October 2018 Yvonne Kachel wrote: having a faulty smoke alarm was worrying, but service was quick, professional and friendly now I don t have to worry that I have no protection. Douglas Cory wrote: Thanks for the great assistance in helping me fix the roof problem. As feedback I must say that the total service offered by is outstanding and a model for other organisations. That includes the staff and the system itself! Service User Feedback Survey document has been reviewed to identify Wellness and Renablement outcomes for service users post modification and/or maintenance work. Summary The analysis of questionnaires undertaken for Coffs Harbour Home Modification and Maintenance Service seeking feedback from service users in relation to work requested, work completed, satisfaction with quality and cost of work, work still needed, how well have we met the need for safety and access of our target group, frail aged, people with disabilities and their carers living independently in the community. A testament to the work completed by Accessibility Experts is in client testimonials included in our social impact statement. Major Assets 2018 Vehicle Purchase Year Purchase Price 2017 Value 2018 Value Mazda CX-5 10/4/2017 $34,990 $34,990 $20,719 Izuzu 6/2016 $40,179 $35,157 $21,328 Izuzu 9/10/2016 $41,448 $32,122 $18,981 $116,617 $102,269 $60,938 Commercial Property inc Fit Out Cash Purchase Sept August 2018 $505,454 Office Equipment Suppliers $ 12,473 Tools + Equipment Suppliers $5,607 $523,534 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

62 Chief Executive Officer s Report AGM 29 October 2018 Board of Management 2018 Terry Wilson Chairperson Ken Craig Member Stephanie Ring Vice Chairperson Kevin Goode Member Donna Kerr Paul Sekfy Secretary Treasurer Emma Rhoades Member Operation and Construction Staff Shalla Thomas CEO full time David Reid Works Supervisor full time Daniel Curzon Carpenter full time Geoff Rogers Handyman part time Alison Henery Client Liaison full time & Administration Michelle Egan Reception full time & Administration Greg Murray Marketing part time Assistant Staff Leave Entitlements at 30 June 2018 Staff Annual leave is being monitored to ensure no more than 6 weeks leave owing at any one time, in the best interests of wellbeing and productivity. 62 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

63 Chief Executive Officer s Report AGM 29 October 2018 Preferred Contractors 2017 Plumber Plumber Electrician Electrician Steel Fabrication Concrete Waterproofing Painting Paul Thomas Laser Plumbing Re-Action Installation Eli Bailey Electrical N-Mack Engineering River2Coast Termimesh M & K Hennessy Asbestos Removal Coffs Harbour Demolitions Tiler Plasterer Complex Project Management Builder Carpenter Andrew Dent Kevin Cecil C J Reid Builder Colin Makinson Daniel Stewart Mid North Coast Home Modification Scheme Level 2 Coffs Harbour Home Modification and Maintenance Service Incorporated, Trading As, Accessibility Experts, is the auspice for Mid North Coast Home Modification Scheme Level 2. Left: Raised sandpit designed and constructed for a small child in a wheelchair wanting to join in to favourite activity with his friends at school Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

64 Chief Executive Officer s Report AGM 29 October 2018 Social Purpose: The service will act as the Area Fundholder, for Mid North Coast CHSP and FACS funded Home Modification & Maintenance Services, contracting to carry out home modification work greater than or equal to $5,000 ($7,500 if local service can resource) and are less than or equal to $20,000 ($25,000 if Mid North Coast budget can resource). continues to coordinate the suitably skilled executive engaged specifically to review all applications applying for funding from the Mid North Coast budget. The review panel has been made up of representatives from each Level 1 service, Occupational Therapists, Community Members and consumer representation, where possible. This project has long established links with all Home Modification and Maintenance Services and Department of Health staff and private providers, in particular, Occupational Therapists, to facilitate timely and appropriate home modifications for target group. This project has coordinated the collection of job progress payments, collection of client contributions, management of debtors and the writing off of any bad debts. Mid North Coast, where resources allow. This project has monitored the regional funds and ensures quality home modification work has been performed on its behalf. Occupational Therapists provide sign off at completion of work, ensuring compliance with Occupational Therapist recommendation and clinical prescription. This project has ensured the equitable distribution of funds across the Mid North Coast, Gloucester in the South to Coffs Harbour in the North, meeting client needs, and in accordance with ABS population statistics, ranking work according to its relative priority based on client need and anticipated outcome. This project has demonstrated innovation and flexibility in the role as area fundholder and provided an effective and efficient model of service delivery. Under the Commonwealth Home Support Program modification has been capped at $10,000 service subsidy. This cap has reduced the demand for complex modification for the over 65/50 s. The review process will continue for the under 65/50 s until such time as the roll out of the NDIS in 2016 and 2017 for this region. This project has coordinated contractual arrangements with private providers for modification work not undertaken by local Home Modification and Maintenance Services. The project has engaged neighbouring local services to carry out work outside their local area and within 64 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

65 Chief Executive Officer s Report AGM 29 October 2018 Complex Modification Budget Distribution 1 July June 2018 HMMS Value 2017 Value 2018 Percentage Coffs Harbour 148,700 69, Nambucca 43,385 21,265 7 Macleay 6,796 9,541 3 Omnicare Alliance Ltd 154, , Great Lakes 69,892 9,721 3 Manning 1,146 16,962 5 Gloucester 44,596 20,719 7 Totals , , Mid North Coast Home Modification Scheme Level 2 Review Panel At 30 June 2018 Damien Rolvnik Ian Thomson Dean Little Paul Martin Roslyn Roach Dennis Compton Shalla Thomas Janet Whitfield Suzie McLennan Gloucester HMP Representative Manning HMMS Representative Great Lakes HMMS Representative Hastings HMMS Representative Macleay HMMS Representative Nambucca/Bellingen HMMS Representative Representative + Coordinator Occupational Therapist Representative Occupational Therapist Representative Belinda Whatmough Occupational Therapist Representative Paul Sekfy Community Representative/Funder Representative The MNC HMS L2 panel has worked well as it is representative of the whole of region and all decisions have been made in consultation with whole of the regions Level 1 services. Policies have been made after consultation with whole of group and have been based on regular consultation and meetings with Level 3 Service Provider, NSW Statewide Home Modification Scheme. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

66 Chief Executive Officer s Report AGM 29 October 2018 Allied Health Project Occupational Therapy Brokerage Project The current level of funding is not sufficient to meet demand across the Mid North Coast. Administration is currently creating a wait list until further funds become available in the new financial year. Package Providers will be asked to pay for Occupational Therapy assessments in the future to ensure funds are available for those members not in receipt of Commonwealth Home Care packages Level 1 4. Conclusion Coffs Harbour Home Modification & Maintenance Service, Trading As, East Coast had another very busy year with ongoing support from referring agencies, private providers, package providers, and direct client contact, as a preferred service provider in modification, maintenance and allied health assessments. All team members have given their best during the year as client testimonials do provide evidence of the quality of workmanship and the positive attitude at reception members and their manner over the phone and face to face on the job or at review. Team members are engaged in the changes to both the aged care sector and the disability sector preparing and placing the organisation and our work well within the sites of both target groups. Marketing the benefits of modification and maintenance in the positive purchase of freedom, independence and safety in and around the home and within the community. Community engagement is a clear focus area for the organisation with representation at forums, conferences, and a broad social commitment from individual team members in their engagement with their local communities and local activities. Coffs Harbour Home Modification and Maintenance Service Incorporated is an A lister donator to the survival and restoration of Sawtell Cinema with assurances of inclusive design. Team members are collectively donating blood on a regular basis. Our team elected Daniel to be the face of and Daniel has accepted this role within the organisation. All marketing material has the face of Daniel with a collection of photos and videos of service users and work completed. 66 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

67 Chief Executive Officer s Report AGM 29 October 2018 Staff Changes during the Year: Michelle Egan joined us this year at Reception and Administration and has worked her way around all systems quickly and efficiently, a bonus to our operations team. Our Construction team continue to hold their toolbox talks, and operational staff have monthly meetings, both feeding into our monthly solution focused team meetings. These meetings also include training, goal setting and workplace health and safety. Performance Reviews have been carried out during the year with all team members, providing updates of job descriptions, Key Performance Indicators, Motivational Plans, Training and Development Plans. All team members took the time to write their skill mapping plans in line with key performance indicators and the organisational strategic directions. This exercise allows the Board to establish where there may be gaps in skills with the ongoing direction of organisation and the many changes to service systems in the Aged Care and Disability environment with My Aged Care (MAC), National Disability Insurance Scheme (NDIS). I look forward to the challenges for East Coast for 2019 and working with a committed, conscientious team and a Board of Management focussing on Good Governance and Strategic direction. Yours in Home Mods SHALLA THOMAS CEO Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

68 Works Supervisor Report AGM 29 October 2018 Builders Report The introduction of the National Disability Scheme in July 2017 is beginning to impact significantly on the nature of work conducted by the Building Team; with a large number of complex quotations requested for local people with a disability. During 2018, in addition to minor modifications and maintenance works; the Building Team completed a number of major modification projects including access (ramps, easy-steps and paths), an accessible kitchen, and bathroom modifications. This represents a decrease from previous years due to the changes to the funding of major modification by panel review, with the introduction of the $10,000 contribution cap by funding bodies for clients over 65 years of age. The decrease in major modifications has however been balanced in part by a large number of requests for minor modifications from Department of Veteran Affairs (DVA) clients, package provider clients and Home and Community Care clients. The Building Team completed a full cost recovery project of a bathroom modification for a NDIS client, with another two NDIS funded bathroom modifications approved, awaiting commencement. As Works Supervisor, I am responsible for co-ordinating the scheduled projects for the organisation, in terms of both materials and staffing requirements. Crucial to this role is ongoing liaison with the clients and occupational therapists. I am supported in my role by my staff Daniel Curzon, carpenter and Geoff Rogers, Handyman. As a team, we have introduced regular blood donations to support the crucial work undertaken by the Red Cross Blood Service. The service has also continued to employ Charles Reid as a contracted Project Manager as required, in addition to Colin Makinson continuing to support the team as contracted builder and Dan Stewart as a contracted carpenter. In the workshop, the Service has purchased new LED lights to improve cost efficiency and lighting standards within the workshop area. A new display kitchen has also been installed within the lunch room, as an upgrade of the old aged kitchen area; and to improve access and safety for all staff members. 68 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

69 Works Supervisor Report AGM 29 October 2018 In late 2016, the Service reassessed the structure of the lawn mowing operations and transitioned to a contractor based model, whereby clients were provided with a booklet of vouchers to be used across the year towards the cost of a lawn service with six approved contractors. Client surveys indicate that the majority of the clients remain very happy with this system as it provides them with greater flexibility to engage their chosen contractors as required. This area of the service has continued to grow in I have continued to attend the regional meetings of the North Coast Region Home Modification and Maintenance services. These meetings provide an important opportunity for the demonstration of new building products and techniques, the interaction of ideas between our colleagues, as well as establishing valuable links between our services and those of other surrounding districts. During 2018, Daniel Curzon commenced his Building Diploma, towards achieving a builder s licence. The team continues to work well as a cohesive group. Each of our team members work in a professional and caring manner that reflects the high standards of our service David Reid Works Supervisor Tradies enjoying Christmas gathering held by Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

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71 Appendices Coffs Harbour Home Modification and Maintenance Service Incorporated Trading as AGM 29 OCTOBER 2018

72 Appendice Strategic Plan Tasks By Timelines Before July 2018 Identify financial implications of the strategic plan Adjust strategic plan where needed Align CEO s position and then other descriptions with the strategic plan Produce list of what a person in each position needs to know or be able to do Review plan and identify what business expertise is now needed at staff and board levels July to December 2018 Review ECAE s legal status in line with its strategic directions Review effectiveness of all marketing strategies and materials and update plan Design Info Sheets for NDIS participants & HCP Consumers Develop education strategy for NDIA planners on the value of low cost home mods Design and run consumer focus groups Allocate budget and develop job description for 1 year pilot project Identify potential opportunities for internships and develop plan Develop outcome measurement tools for each product type Develop a separate survey evaluating the consumer experience from entry to exit Review usefulness of current Board reporting and automate where possible Upgrade and integrate financial systems with all used devices Install new phone system Align policies with new Aged Care standards Review policy requirements of Aged Care Diversity Framework Design more streamlined/automated reporting and KPI s for the Strategic Plan for Board Meetings Develop a policy position on home modification for people under 65/50 who are not NDIS participants Review Cultural Policy and Develop Reconciliation Action Plan 72 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

73 January to June 2019 Analyse financial impact of loss of NSW disability funding Design a structure that meets the current and future strategic needs of ECAE Market info sheets to aged and disability networks, providers, social media, etc Identify links between local Councils Positive Ageing Strategies and ECAE s strategic directions Develop & implement protocols and processes for joint planning visits and preparation of design specs for NDIS participants Employ or contract an in-house OT Develop strategy to educate assessors, planners & OTs on equipment and assistive technology options Review and streamline the regional HMS processes Film and upload stories showcasing various types of mods Identify TPV requirements for meeting Disability Standards Establish an Adaptable Housing Working Group July to December 2019 Develop strategies to expand ECAE s social support program Design a demonstration easy care garden in partnership with council Provide technical staff with brochures that show low and high cost products Evaluate OT pilot project outcomes Implement & evaluate equipment, assistive technology education strategy Establish assistive technology product range Produce feasibility report on affordable, accessible housing design options to inform product development Market and provide services in adjoining Council areas Participate in affordable housing strategy for Bellingen and Nambucca Expanding contracting areas to other parts of Mid North Coast January to June 2020 Produce report on strengthening adaptable housing design Produce brief for a multi-media virtual showroom project Deliver an affordable accessible housing product based on feasibility findings of the Accessible Housing Working Group. AFTER JULY 2020 Launch the virtual showroom Establish business case for getting the LGBTI Rainbow Tick Appendice Strategic Plan Tasks By Timelines Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

74 Appendice 2 Strategic Plan ECAE Strategic Plan Task Area Task Timeframe Responsibility Progress / Status Key Result Area 1 Governance & Executive Leadership Performance measure Skills mapping Skills locator Legal Status Review Legal status of ECAE to align with strategic direction July - Dec 2018 Board Board Meeting 27 August to discuss and review current legal status and aligns with strategic direction Legal advice required comparing Company vs Association for ECAE, strategic decision making External consultant, Board Financial Status Analyse financial impact of loss of ADHC funding Jan - June 2019 Treasurer, CEO Current budget for will show NDIS taking up more than previous recurrent funding from ADHC Bottom line surplus Financial analysis Identify financial implications of Strategic Plan Jun- 18 CEO Marketing costs tiny home concept costings additional administration hours costs Budgetting and projection Adjust Strategic Plan as needed Jun- 18 Board CEO Strategic overview Organisational Structure Design an organisational structure that meets current and future needs of ECAE Jan - June 2019 Board CEO Current structure has been reviewed and currently meets need with additional administration of 6 hours all commonwealth portals and process very administration heavy Competency and compliance analysis, organisational design, assessing span of operations and management outcomes, financial analysis, problem solving, project management. Reporting Design a more streamlined automated reporting & KPIs for Strategic Plan for Board meetings July - Dec 2018 Board CEO Report only on progress items each meeting within set timeframes of same Reports provided to Board are concise accurate and reflect Board information needs. IT, understanding of strategic KPIs, report design Key Result Area 2 Organisational Development & Partnerships Promotion and marketing Review effectiveness of all marketing strategies and materials and update plan July - Dec 2018 CEO Greg Alison Emma Marketing Plan reviewed - expos and advertising reviewed Research and marketing, revising plans Design and run consumer focus groups July - Dec 2018 Alison Michelle Communications, focus group design, analysis of findings, project management 74 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

75 Community Engagement Consumer Information Local government partnerships Partnerships: Affordable & accessible Housing options Regional Budget Holder Provide technical staff with brochures that show high and low cost products July - Dec 2018 David Daniel Publications development and delivery, photography,communications/ content writing Film and Upload stories showcasing various types of mods Jan - June 2019 CEO David Greg Video and stills of various clients now being used on website gallery and facebook together with additional collateral Video filming and editing, script writing, production, project management Produce brief for a multi media show room project Jan - June 2020 Board CEO Writing a brief, research, financial analysis, strategic decision making, project management Launch virtual showroom After July 2020 Board CEO Event management, production Design Info sheets for NDIS participants & HCP consumers July - Dec 2018 Staff team Trade Booklet Community Partners Booklet brochures Publications development,communications/ content writing Market info sheets to aged and disability networks, providers, social media etc Jan - June 2019 Staff team Community Partners and consumer information packs distributed at Living Well Expo 14 August 2018 Publications development,communications/ content writing Identify links between local Council's positive ageing strategies and ECAE's strategic directions Jan - June 2019 CEO Ongoing meetings with Celiz Cigwell Identifying and collating linkages, strategic thinking Establish an Accessible Housing Design Workgroup Jan - June 2019 CEO David Stakeholder identification and engagement, writing terms of reference, verbal communications, facilitation of outcomes, negotiation. Produce a feasibility report on affordable accessible housing design options to inform product development July - Dec 2019 CEO David Research and report writing, technical feasibility assessment, product development and design analysis, project management Review and streamline the regional budget processes Jan - June 2019 CEO Treasurer OT Collaboration and negotiation. Financial management. Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

76 Heading Appendice for 2each section Strategic Plan Sub Heading to go here Key Result Area 3 Service and Product Development NDIS low cost mods Develop education strategy for NDIA planners on the value of low cost home mods Develop and implement protocols and processes for NDIA planners (LACs) Equipment and assistive technology Develop strategy to educate assessors, planners, OTs on equipment and assistive technology options Implement and evaluate equipment, assistive technology education strategy Establish assistive technology product range and marketing strategy, Garden Redesign Design a demonstration easy care garden in partnership with Council Social Support Develop strategies to expand social support program Regional Footprint Market and provide services on adjoining Council areas Participate in Affordable Housing strategy for Bellingen and Nambucca Expand contracting areas to other parts of MNC July - Dec 2018 CEO David Jan- June 2019 CEO David Jan - June 2019 OT Jul - Dec 2019 OT July - Dec 2019 OT July - Dec 2019 CEO July - Dec 2019 Terry July Dec 2019 CEO Staff July June 2019 Stephanie July - Dec 2019 CEO, David Community Partners booklet distributed at Living Well Expo 14 August 2018 Community Partners booklet distributed im Living Well Expo 14 August 2019 Acacia Equipment in place in showroom with notification to OT's of its existence Current product range is installed in showroom, no actual marketing strategy in place at this stage other than notification to all OT's Strength and Balance Class now extended to two sessions per week Tuesday and Friday Meeting with Colin Kjoller, Living Better 14 August with a mutual agreement between Coffs Harbour and Nambucca Develop relationships with ex builders of HMMS and bring into casual contractual arrangements. Develop relationships with OT's from other areas with notification to direct referral to MNC HMS Research, comparative analysis of options, content writing, presentation, project management Research, process mapping, content writing, presentation Project management, research, comparative analysis Research, comparative analysis of options, presentation of options, persuasive communications Project management, marketing, costing and budgeting, technical know how. Collaboration, negotiation and engagement. Community engagement, facilitation, strategic thinking Marketing, negotiation, problem solving, project management, budgeting. Community engagement, negotiation, partnership development. Contract management, procurement, negotiation 76 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

77 Heading for each section Sub Heading to go here Affordable accessible housing options Deliver an affordable accessible housing product based on the feasibility findings of the Accessible housing working group Key Result Area 4 Worforce development In house Occupational Therapist Project Allocate budget and develop project description Employ or contract OT to begin the project Evaluate OT pilot project and determine future directions Staff development Align CEOs position description and then other PDs with Strategic Plan Produce list of what each person in each position needs to know or be able to do Identify what business expertise is now needed at staff and Board levels Internships Identify possible opportunities for internships and develop plan Jan - Dec 2020 CEO David July - Dec 2018 CEO Board Jan - June 2019 CEO Board July - Dec 2019 CEO OT Board Jun September 2018 Board CEO staff By September 2018 Board Executive all staff Sep- 18 Board July - Dec 2018 CEO Tech team CEO Discussion with Colleen Friel suggests employment option for OT would be more costly than the current budget allows wage costs alone would need to ensure ongoing generated income from another source, ie NDIS Review and skill mapping tabled at Board Meeting 27 August 2019 All staff have commitment to provide workplans/skillmapping to CEO by COB Friday 23 August to be tabled at Board Meeting of 27 August 2018 Project management, product design and delivery, technical building skills, budgeting, negotiation, problem solving Budgeting, project management, competency analysis, PD design / contracting Interview skills, negotiation, workforce planning. Evaluation, strategic and options analysis Strategic overview, negotiation, communications, options analysis Research and analysis, collating written materials Strategic over view, analysis of options, problem solving Project planning, negotiation, research Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

78 Appendice 2 Strategic Plan Key Result Area 5 Systems Development Outcome measurement Develop outcome measurement tools for each product type July - Dec 2018 CEO Outcome measurement tool design, research and analysis Develop a separate survey evaluating the consumer experience from entry to exit including wellness and reablement. July - Dec 2018 CEO IT, survey development, evaluation, reseacrh. Information technology Review usefulness of current Board reporting and automate where possible July - Dec 2018 Terry, Board CEO IT, understanding of strategic KPIs, report design Upgrade and integrate financial systems with all used devices July - Dec 2018 Terry, Board CEO IT, budgeting, technical. Policies and procedures Install new phone system July - Dec 2018 C3 group Completed July 2018 Technical, budgeting Align policies with new Aged Care standards July - Dec 2018 CEO Policy research and development Identify TPV requirements for meeting Disability standards Jan - June 2019 CEO Research and analysis, collating written materials Review policy requirements for Aged Care Diversity Framework July - Dec 2018 CEO Policy research and development Implement Diversity Framework Action List Jan - June 2019 CEO staff Research and analysis, collating written materials Review Policy requirements of NDIS Practice standards Jan - June 2019 CEO Policy research and development Develop a policy position on home modifications for people under 65/70 who are not NDIS participants Jan - June 2019 CEO Policy research and development Review cultural Policy and develop reconciliation action plan. July - Dec 2018 Board CEO Policy research and development, negotiation. Develop Reconciliation Action Plan (RAP) July - Dec 2018 Board CEO Policy research and development, negotiation. 78 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

79 Sub Heading to go here Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

80 Heading Appendice for 3each section Our Business Plan Sub Heading to go here VISION Trading As, VISION Trading As, Coffs Harbour Home Modification and Coffs Harbour Maintenance Home Modification Service and Maintenance Service : Turnover of $2m pa (up from $1.6m) with 100% customer satisfaction for 90% of jobs completed, and high : standards of Turnover workmanship. of $2m An pa employer (up from of $1.6m) choice, with 100% a highly customer competent satisfaction and skilled for team, 90% and of jobs 90% completed, staff satisfaction. and high standards Strong relationships of workmanship. within An the employer community of choice, of aged with care a and highly disability competent service and providers skilled team, and clients and 90% (90% staff satisfaction). satisfaction. Strong Effective relationships governance within by the the community board. Shalla of aged working care 3 and days disability a week service (human providers resources and clients board (90% management). satisfaction). Effective governance by the board. Shalla working 3 days a week (human resources and board management). VITAL FEW Build a skilled and competent team with future capability Develop, document and implement streamlined business systems. Develop a comprehensive performance framework Build strong local community of sector, in particular aged and disability service providers and participants(90% satisfaction) Increase turnover to $2 in through integrated marketing STRATEGIES Priority Priority Priority Priority Priority Define future organisational chart - structure follows function 1 Identify and map CHHMMS processes (internal/external) 1 Identify success/key results for CHHMMS 1 Identify relationships 1 1 Develop a clear ECAE value proposition in line with legal status and organisational structure Document future job descriptions/stat ements of expectations 2 2 Document CHHMMS processes with standards 2 Identify internal and external measures - lead and lag 1 Assess/measure current strength of relationships 1 Identify target customer groups and run focus groups 80 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

81 Heading for each section Sub Heading to go here Develop 12 month rolling integrated marketing plan Develop marketing content/product s including high and low cost products Implement marketing plan including film and stories showcasing various types of mods Produce and launch virtual showroom Monitor, report and manage performance Develop strategies for strengthening relationships as required 2 Define measures and relationships Implement strategies 3 Develop performance framework Monitor and manage strength of relationships 3 Develop performance reporting regime Implement performance reporting Monitor and manage adequacy of performance reporting regime Priority 1 - highest - 3 = lowest Train staff in CHHMMS processes Develop performance framework for CHHMMS processes, with standards Monitor, report and manage performance Develop/implement ongoing performance improvement strategy Develop transition strategy Develop performance appraisa/staff incentive scheme Implement transition strategy - recruitment, training etc Monitor, report and manage performance Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report

82 13 Appendice Coffs Harbour Home Modification And Maintenance Service Incorporated Financial Statements AGM 29 Board October of 2018 Management Meeting Dates 2019 Monday January 21 Monday March 25 Monday May 27 Monday July 2 Monday September 23 Monday November 25 & AGM 82 Coffs Harbour Home Modification & Maintenance Service Incorporated t/a Annual Report