JSC «Red Wings» Regulations

Transcription

1 APPROVED BY General Director JSC «Red Wings» E. A. Klyucharev « »

2 Implementation date Order of the General Director 31/ОД-2018 as of SERVICE INFORMATION 0.1 Approval Sheet Approved: Position Date Signature Surname and Initials First Deputy General Director for Operations Signature Shishov I. V. Deputy General Director for Flight Safety Deputy General Director for Aviation Security Deputy General Director for Organization of the Flight Work Signature Silnitsky A. N Signature Panyaev A. M Signature Ivanov V. A. Deputy General Director for Quality Signature Krivogornitsin E. V. Head of Corporate Legal Service Signature Vorobyeva N. B. Director of the Commercial Department Signature Chernyshev S. E. Director of the Ground Handling Department Signature Postolovskaya M. V

3 0.2 Document Information Number: Version: 7 Document Title: Document Type: File Type: Document Originator: on Air Transportation of Standard MS-WORD.doc Head of Carriage Management Service of Ground Handling Department Date: Originator s Phone: Originator s (+7-495) доб.(622) v.zhukov@flyredwings.com

4 0.3 Amendment record Sheet for the current Version of the Document Number of Amendment Date of Amendment Numbers of Deleted Pages Dates of Deleted Pages Numbers of New Pages ; 2; 4; 5; 72; ; 2; 4; 5; 72;

5 0.4 List of effective Pages of the Document Page Number Dates of effective Pages Number of Amendment

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7 0.5 Table of Contents 0 SERVICE INFORMATION Approval Sheet Document Information Amendment record Sheet for the current Version of the Document List of effective Pages of the Document Table of Contents Purpose of the Document Scope of the Document Abbreviations Terms and Definitions Regulatory Framework GENERAL INFORMATION General Legislation interrelation Changing the Regulations CONDITIONS OF AIR CARRIAGE OF PASSENGERS, BAGGAGE AND CARGO Air Carriage Contract for passengers, baggage, and cargo Transportation documents Execution of air transportation Execution of air transportation on schedule Execution of charter air transportation Transportation route, changes of route, date, and time of departure Provision of services and information Aircraft capacity booking Information about the passenger, baggage and cargo Fees, taxes, duties and discounts TRANSPORTATION OF PASSENGERS Passenger documents (passenger ticket and baggage check) Invalid passenger ticket Validity of the passenger ticket Tickets registration and passenger baggage handling for transportation Departure procedures Service of passengers on board of the aircraft Transportation of children Transportation of accompanied children Transportation of unaccompanied children Transportation of people with disabilities, elderly, sick passengers Transportation of passengers with vision, hearing disabilities Transportation of pregnant women and newborn babies

8 3.11 Transportation of deported passengers and passengers who are denied entry to the territory of a foreign state or the Russian Federation Transportation of officials Transportation of employees of the State Courier Service at the Government of the Russian Federation on duty Transportation of transit and transfer Transportation of business class passengers Transportation of passengers traveling with service tickets Provision of additional seats to the passengers Transportation of diplomatic couriers Transportation under escort TRANSPORTATION OF BAGGAGE General requirements Free baggage allowance Checked baggage Passenger's belongings (hand luggage) Excess, oversized and heavy baggage Documents for payment for excess baggage Transportation of baggage with provision of additional seats in the aircraft cabin Requirements for the content of baggage and hand luggage Transportation of weapons, ammunition and special equipment Transportation of pets and birds Baggage packing Baggage dispensing Store, search and sales of baggage Transportation of regulated products as baggage Transportation of small self-propelled devices equipped lithium batteries Baggage declared value Acceptance excess unchecked baggage for carriage with a limited liability of JSC «Red Wings» Acceptance for carriage with a limited liability of JSC «Red Wings» wheelchairs and other individual means of transportation, used by passengers with disabilities and other persons with physical dysfunctions after registration prior to passengers boarding Acceptance for carriage with a limited liability of JSC «Red Wings» baby strollers, used by passengers after registration prior to passengers boarding Tag «LIMITED RELEASE» («Limitation of liability») for marking piece of baggage for the carriage it with a limited liability of JSC «Red Wings» TRANSPORTATION OF CARGO General requirements Airway bill Admission of cargo to transportation Weighing of cargo Requirements for packaging and labeling of cargo

9 5.6 Transportation of light cargo Transportation of heavy and oversized cargo Transportation of perishable goods Transportation of living creatures Transportation of dangerous goods Transportation of human and animal remains Loading and unloading of cargo Delivery of cargo at a destination point Storage and sale of cargo ADMINISTRATIVE PROCEDURES General requirements Payment of fines and other costs LIABILITY INSURANCE REFUND OF THE AMOUNT FOR UNPERFORMED TRANSPORTATION General requirements Persons entitled to the refund of unperformed transportation Refund of paid amounts RIGHTS Rights of JSC «Red Wings» Rights of a passenger LIABILITY General requirements Liability of JSC «Red Wings» for causing harm to life or health of a passenger Liability of JSC «Red Wings» for loss, shortage, damage (spoilage) of baggage and luggage of a passenger Size of JSC «Red Wings» liability for loss, shortage, damage (spoilage) of baggage and luggage of a passenger Liability of JSC «Red Wings» for the delayed delivery of passengers, baggage, cargo Liability of a consignor Liability of a passenger Legal provisions for air transportation of passengers Rules of passenger behavior in preparation for the flight and on board the aircraft PROCEDURE FOR MAKING DEMANDS, CLAIMS, SUITS General requirements Persons entitled to make claims for breach of carriage of the Air Carriage Agreement or the Contract for carriage of cargo by air Claim submission period against JSC «Red Wings» Reclamation procedure

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11 0.6 Purpose of the Document Purpose of the document: to create regulations on air transportation of passengers, baggage and cargo by flights of JSC «Red Wings»; to establish rights, duties and responsibilities of JSC «Red Wings», as well as of individuals and entities using the services of air transportation of JSC «Red Wings» during air transportation of passengers, baggage and cargo. 0.7 Scope of the Document «Passengers, Baggage and Cargo» (hereinafter - the Regulations) are used for transportation of passengers, baggage and cargo from booking the transportation to the end or termination of the Air Carriage Contract for passengers, baggage, Contract for carriage of cargo by air The Regulations are used by: a) Personnel of JSC «Red Wings». b) Representatives of JSC «Red Wings» in operating airports. c) Authorized agents of JSC «Red Wings». d) Organizations which provide services for JSC «Red Wings». e) Passengers of JSC «Red Wings». f) Service passengers of JSC «Red Wings» Questions concerning application of the Regulations and other organizational documents issued in addition to these Regulations, arising from the interaction of the Authorized Agent of JSC «Red Wings» and the Service provider with Consumers of air transportation services should be resolved by officials of JSC «Red Wings», Authorized agents, and Service providers based on the current version of the Regulations

12 0.7.4 References in this document to «the Regulations» mean, including if not explicitly specified otherwise, references to the applied in each such case provisions of these Regulations, except where the Regulations do not regulate specific rules of civil law relations in the field of air transportation, which are directly governed by ФАП of the Russian Federation and ВК of the Russian Federation The Regulations are used in domestic and international air transportation of passengers, baggage and cargo by flights of JSC «Red Wings» according to the schedule of aircrafts flights and by additional flights of JSC «Red Wings» (hereinafter - the regular flights) and by flights of JSC «Red Wings» according to Aircraft charter contracts (air charter) (hereinafter - the charter flights) The Regulations shall apply to international air transportation of passengers, baggage and cargo if they do not contradict the conventions in the field of international air transportation, and ICAO and IATA documents, as well as applicable international treaties and agreements of the Russian Federation on air transportation At the conclusion of the Air Carriage Contract, the applicable version of the Regulations, acting on the date of the transportation document, shall be used

13 0.8 Abbreviations JSC BCC ВК ГФС Минтранс UN РФ САБ СЗВ TI ФАП ФЗ ФСО PNL Joint-Stock Company Baggage and Cargo Compartment Air Code State Courier Service Ministry of Transport United Nations Russian Federation Aviation Security LOADSHEET ICAO Technical Instructions for the Transport of Dangerous Goods Federal Aviation Regulations Federal Law Federal Guard Service Passenger Name List - a telegram containing the data of the passenger reservation system at a particular flight, booking classes, transportation documents forms, remarks of special service and other related information

14 0.9 Terms and Definitions AVIATION SECURITY - state of aviation protection against unlawful interference in the aviation field. ACT OF UNLAWFUL INTERFERENCE - illegal acts of violence or a threat of such actions from a person (group of persons) in relation to the aircraft, passengers, crew members, airport facilities and ground personnel, endangering safety, life and health. CARGO IRREGULARITY REPORT - a document issued by the Carrier or the Service provider immediately upon detection of the harm caused to the cargo. JSC «RED WINGS» - The Operator has licenses for carrying out works and services to implement regular and irregular (chartered) transportation by air of passengers, cargo. TERMINAL (PASSENGER TERMINAL) - a complex of buildings designed for service of departing and arriving passengers. AIRPORT - a complex of buildings, including the airfield, terminals and other facilities for arrival and departure of aircrafts, maintenance of air traffic with necessary equipment, aviation personnel and other employees. AIRPORT (POINT) OF DESTINATION - an airport (point), to which the passenger or the baggage must be delivered under the Air Carriage Contract. AIRPORT (POINT) OF TRANSFER - an intermediate airport (point), specified in the ticket, in which, according to the Air Carriage Contract, the passenger is transferred from one flight to another for further following by the route of transportation. AIRPORT (POINT) OF STOP - an intermediate airport (point) of the route, where the passenger, according to the Air Carriage Contract, interrupts the flight for 24 hours or more. AIRPORT (POINT) OF DEPARTURE - an airport (point) from which, according to the Air Carriage Contract, the transportation begins

15 BAGGAGE - belongings of passengers carried on aircrafts by agreement with the Carrier under the Air Carriage Contract. The term «baggage» means both registered and unregistered baggage. REGISTERED BAGGAGE - passenger baggage that is accepted by the Carrier under its responsibility, with issue of a coupon of the baggage tag to the passenger. The other part of the numbered baggage tag is attached to every piece of the accepted baggage. BAGGAGE TAG - a document issued by the Carrier solely for identification (recognition) of the registered passenger baggage. BAGGAGE STATEMENT - a document certifying the receipt and delivery of checked baggage to persons who are responsible for its safekeeping. DAMAGED BAGGAGE - the baggage, damaged as a result of air transportation or as a result of service. UNCLAIMED BAGGAGE - baggage, which arrived to the airport (point) of destination, indicated on the baggage tag, the was not received by the passenger. UNREGISTERED BAGGAGE (HAND LUGGAGE) - the baggage of the passenger other than registered, labeled with non-numerical tags «hand luggage», carried in the aircraft cabin at the passenger with the consent of the Carrier. PAID (EXCESS) BAGGAGE - part of the baggage that exceeds the carrier free baggage allowance or requires a mandatory payment irrespective of the Regulation. BAGGAGE WITH DECLARED VALUE - value of the baggage, declared by the passenger to the Carrier in order to determine the limit of liability for loss, damage or delay in delivery. The amount of payment, assigned for the transportation of the baggage, will be charged in the size, determined by the Carrier. FLIGHT SAFETY - complex characteristics of air transport and aerial works, which determine the ability to operate flights without the threat to life and health of people. «UNCHECKED BAGGAGE» TAG - a document issued by the Carrier for the identification of unchecked baggage of the passenger

16 «LIMITED RELEASE» TAG - a distinctive luggage tag for marking each piece of baggage accepted for carriage with the consent of the JSC «Red Wings» with limited liability of Carrier. LIMITED-ISSUE FORM (БСО) - transportation and payment documents approved by and registered in the prescribed manner, which are the property of the carrier, issued by the carrier or its authorized agent, and including passenger tickets, baggage receipts (КПБ), miscellaneous charges order (MCO), etc. AMMUNITION - weapons articles intended to hit a target and containing discontinuous propellant, pyrotechnic or expelling charge or a combination thereof. RESERVATION (BOOKING) - preliminary binding of seats for a passenger to a specific period of time on the aircraft for a specified flight and date or preliminary binding of volume and tonnage for the carriage of baggage or cargo on the aircraft. DOMESTIC AIR TRANSPORTATION - air transportation, in which the point of departure, destination and all landing points are located within the territory of the Russian Federation. REFUND OF THE AMOUNT - payment to the passenger or to the sender of cargo or an authorized person of part or all the cost of air transportation or services that have been paid to them earlier, but not used or not fully used. AIR TRANSPORTATION - transportation of passengers, baggage, cargo and mail on the aircraft on the basis of and in accordance with the terms of the Air Carriage Contract. AIRCRAFT - an aircraft held in the atmosphere due to interaction with the air other than interaction with the air reflected from the surface of the ground or water. CARGO - property (goods, of any property), transported or received for transportation by the aircraft, except baggage and mail, and registered by the Airway bill. DANGEROUS GOODS - products or substances which when carried on the aircraft can pose a threat to life and health of passengers, security, safety of property, and the environment, and which are listed in the Dangerous Goods List in «Technical Instructions for the Transport of Dangerous Goods» of ICAO (hereinafter - TI) or classified in accordance with these TI

17 AIRWAY BILL - transport document, drawn up in the name of or on behalf of the Consignor, which assures the conclusion of the contract between the shipper and the Carrier for the air transportation of cargo by the route of the Carrier, its conditions and acceptance of the cargo for transportation. CONSIGNOR - a natural or legal person who has concluded a contract of carriage with the Carrier and the name or surname of which are indicated in the Airway bill as a party to the Contract. CONSIGNEE - a natural or legal person, to which the cargo, indicated in the Airway bill, is transported. AIR CARRIAGE CONTRACT - a contract of carriage concluded between JSC «Red Wings» and a passenger on the terms set out in these Regulations. AIRCRAFT CHARTER CONTRACT (CHARTER CONTRACT) - an agreement under which one party (the charteree) undertakes to provide the other party (the charterer) one or more aircrafts or one part of the aircraft for the carriage of passengers, baggage and cargo for payment to carry out one or more flights. INSPECTION - a set of actions conducted by authorized persons in order to ensure the safety in respect of passengers and baggage with use of technical or other means designed to detect weapons, explosives or other dangerous devices, which can be used to carry out an act of unlawful interference. The preliminary inspection is performed on the input terminal groups. The preflight inspection is carried out after the registration of passengers, sanitary and quarantine, veterinary, phytosanitary controls, when performing international flights, in addition after the border, customs, immigration and other controls. BOARDING THE AIRCRAFT - accommodation of passengers in the cabin of an aircraft, baggage, cargo, mail, and ballast in the BCC, fuel in the aircraft tanks, in accordance with the schedule of centering, loading conditions, and the load sheet. DISABLED PERSON - any person whose ability to move when using the transport is limited due to physical disability (functional disorders of the senses or movement), mental retardation, age, illness or for any other reason caused by functional disorders, and whose situation needs special attention and adaptation of services provided to all passengers to the needs of such person (Appendix 9 to the Chicago Convention)

18 CABIN CREW - crew members (instructor - flight attendants, senior flight attendants and flight attendants), which in the interest of flight safety fulfill the responsibilities entrusted to them by the carrier or the aircraft commander, but who are not members of the flight crew. BAGGAGE RECEIPT - a document certifying the payment for carriage of baggage in excess of the free baggage allowance set for the class of service specified in the relevant flight coupon of the ticket (route/receipt), or for items the carriage of which is subject to compulsory payment. CLASS OF SERVICE - the scope of services and level of comfort provided to passengers in accordance with the Air Carriage Contract. CODE-SHARING (CODESHARE) - an agreement on joint commercial operation of the flight by two or more airlines, one of which is a operator partner (i.e. it is an Operator that uses aircraft to fly, operates the flights and sells tickets for these flights on its own behalf), and the rest - marketing partners (i.e. they sell tickets for the flight of the operator partner on their behalf). This flight is indicated by the double joint (or more) code of parties (the code of the partner operator / marketing partner code). AIRCRAFT COMMANDER - a person who has a valid certificate of a pilot, as well as training and experience necessary for self-management of a particular type of aircraft, and appointed to carry out tasks for the flight. COMMERCIAL ACT (on international flights - PIR - PROPERTY IRREGULARITY REPORT) - a document issued by the Carrier or the Service provider in the presence of a passenger or a person authorized by them immediately upon detection of damage caused to the baggage. FLIGHT CREW - crew members with certificates who are assigned to carry out the duties related to the management of the aircraft during the flight duty period. LICENSE - the permit issued by the authorized state body to the company or to the entrepreneur to carry out transportation of passengers and cargo, airport and other activities related to aircraft, passengers and cargo service at airports, aviation activities for the needs of enterprises and population on a commercial basis (for hire or reward). MARKING - text, symbols and pictures on the packaging and (or) products

19 ROUTE - a route of the passenger, described as a series of airports in the Air Carriage Contract. COMMERCIAL LOAD WEIGHT - total mass of passengers, baggage, cargo and mail. IATA - INTERNATIONAL AIR TRANSPORT ASSOCIATION - a non-governmental international organization that develops standards and guidelines in the field of civil aviation, including for the construction and application of tariffs, uniform general conditions of transportation and passenger service. ICAO - INTERNATIONAL CIVIL AVIATION ORGANIZATION - an intergovernmental international organization, a special UN agency that regulates the issues of civil aviation, including the use of airspace, safety of flights and other issues, and develops standards and recommended practices of organization of civil aviation. INTERNATIONAL VETERINARY CERTIFICATE - a document issued by the border control veterinary point at the airport in exchange for the veterinary certificate (form 1, containing information on immunization, the health status of the animal and safe sanitary-epidemiological situation in the region of residence) and the resolution of the Kennel Club or Club of fans of cats on export of the animal. INTERNATIONAL AIR TRANSPORTATION - transportation, in which the place of departure and destination are located: a) in the territory of two states; b) in the territory of one state, if landing points are available in the territory of another state. AIRCRAFT GROUND SERVICE - a complex of works to ensure the arrival of the aircraft to the airport and its departure from the airport, with the exception of air traffic services and maintenance. Aircraft ground service includes passenger services, handling of baggage, cargo and mail, maintenance and loading of the aircraft, loading control, refueling and anti-icing treatment of the aircraft

20 INADMISSIBLE PASSENGER - a passenger to whom the authorities of the state refused entry to its territory or who has been denied by the Carrier or by public authorities in relation to further transportation from the transfer point due to lack of visa, expired passport, etc. TRANSPORTATION IRREGULARITY - any violation of the order of works established at the air transport (misdirection of baggage, cargo, loss in weight or number of pieces, damage, loss, separation of documents, improper registration of transportation documents), which resulted in or could lead to harmful effects. CARGO HANDLING - a set of operations associated with the reception, registration to transportation, consolidating the cargo, held in preparation of the aircraft for the flight, as well as the deconsolidating of the cargo after the flight. SERVICE PROVIDER - an organization, a party of the contract on service provision for the aircraft, passengers, baggage, cargo, satisfying the requirements of JSC «Red Wings», applicable to organizations carrying out these activities (presence of the required certificates, trained personnel, adequate resources). MCO - MISCELLANEOUS CHARGES ORDER - a payment document issued to the passenger by the Carrier or its authorized agent to pay for the ticket, baggage receipt or other services related to execution or changing the conditions of transportation. LIABILITY OF THE CARRIER - obligations of the Carrier to pay for damages (harm) caused by them at the carriage by air of passengers, baggage or cargo. PASSENGER - a person, except members of the crew, carried or to be carried on the aircraft in accordance with the Air Carriage Agreement. DEPORTED PASSENGER - a passenger lawfully admitted into the country by its authorities and who with the passage of time was ordered by the authorities to leave the country, or who entered the country illegally. SERVICE PASSENGER - a passenger, an employee of JSC «Red Wings», eligible for preferential air travel in accordance with the procedure of preferential tickets or following a business trip, as well as a passenger of the flight of JSC «Red Wings» by the order of the General Director

21 TRANSIT PASSENGER - a person who has entered into an intermediate airport, which is transported further on the same flight in accordance with the Air Carriage Contract. TRANSFER PASSENGER - a person who, in accordance with the Air Carriage Contract, is delivered to the transfer destination by one flight, and then transported on another flight of the same or a different Carrier. CARRIER - an aviation enterprise that provides document of carriage, carries or undertakes to carry out air transportation, as well as provides or undertakes to provide services related to such carriage, in accordance with the payment or transportation document issued by the airline company or the Authorized agent. BAGGAGE AIR TRANSPORTATION TIME - the period of time since the acceptance of the baggage to be transported to its delivery to the recipient or to transfer it for safekeeping. PASSENGER AIR TRANSPORTATION TIME - the period of time since the entering by the passenger the terminal platform for boarding the aircraft until the passenger leaves the platform under the supervision of authorized persons of the Carrier. PASSENGER TRANSPORTATION TIME - the period of time since the passage by a passenger of pre-control in the airport of departure, including the passenger air transportation time up to the moment when the passenger leaves the airport at the place of destination. APRON - a part of the civil aerodrome airfield, intended to accommodate the aircraft for boarding and unloading of passengers, loading and unloading of baggage, cargo and mail, as well as other services. FLIGHT COUPON - a part of the ticket, entitling the passenger (in case of the passenger coupon presence) for transportation between the points in the coupon. REPRESENTATIVE OF JSC «RED WINGS» - an individual / employee of a legal entity that is under the Agreement with JSC «Red Wings» and on the basis of power of attorney issued according to the Russian legislation carries out executive functions in the airport of flights of JSC «Red Wings». CLAIM - a demand drawn up in writing by the person concerned for compensation for the damage caused in the air transportation time

22 CAPACITY - a part of the passenger aircraft cabin, BCC of the aircraft, used for commercial loading. DIET CATERING - set of ready meals and / or culinary, pastry and bakery products and purchased goods, adjusted by the kinds of meals for passengers and crew members in accordance with the requests of the JSC «Red Wings» or other customers. FLIGHT - an aircraft flight (scheduled / non-scheduled), taking into account time from the departure to the arrival, performed under the same number, in one direction, from the starting point to the final destination. SCHEDULED FLIGHTS (REGULAR) - flights of the aircraft, performed by the route in accordance with the established schedule. ADDITIONAL FLIGHT - the flight of the aircraft, performed in addition to the schedule on the route of regular flights. CHARTER FLIGHT - flights of the aircraft, performed in accordance with the aircraft charter contract. FEE - the amount approved in the prescribed manner, in excess of the tariff charged by the Carrier, its Authorized agent or other competent authorities. DISCOUNT - the amount of published tariffs reduce set by the Carrier subject to IATA recommendations. TARIFF - freight charge for air transportation of passengers, baggage with excess of (excess of weight, volume, number of places) free baggage, cargo or mail. NORMAL TARIFF - the tariff of the corresponding service class, used without any restrictions for one year (with the exception of seasonal tariffs, the validity of which is determined by the transportation season). PUBLISHED TARIFF - the tariff recorded in the appropriate order by state bodies and published in the tariffs directories. THROUGH TARIFF - the tariff that is used to pay for transportation for the whole route

23 SPECIAL TARIFF - the tariff that is different from the normal, established tariff, taking into account discounts. TECHNICAL INSTRUCTIONS FOR THE TRANSPORT OF DANGEROUS GOODS (TI) - a document approved and published by the ICAO Council, which sets out detailed requirements that apply to international civil transportation of dangerous goods by air. AUTHORIZED AGENT - a responsible person who is authorized on behalf of JSC «Red Wings» to exercise booking, sale and registration of traffic on the shipping documents, including, but not limited to, actions to return cash amounts, duplicate registration and on implementation of other service functions. ACTUAL CARRIER - a carrier or a person authorized by the carrier, which carries out all or part of the carriage in a joint operation flights (code-share) or other contractual relationship between the carrier and the actual carrier. CHARTER TRANSPORTATION - air transportation performed under the charter contract. AIRCRAFT CREW - a group of persons who are in the prescribed manner entrusted with certain responsibilities for flight and technical operation of the aircraft, service of the aircraft passengers at the execution the flight order. The aircraft crew consists of the flight crew (commander of the aircraft and other flight personnel) and the cabin crew (senior cabin crew and cabin crew). E-TICKET (ELECTRONIC PASSENGER TICKET AND BAGGAGE RECEIPT) - a document that is used to confirm the Air Carriage Contract, in which information about the air transportation of passengers and baggage is represented in the digital form. E-ticket has a structure and content approved by the order of Ministry of Transport of the Russian Federation dated November 08, no ELECTRONIC MULTI-PURPOSE DOCUMENT (EMD) - a payment document, which is issued to a passenger at the collection of fees and charges for services rendered, and in which the information about the service, fees or charges is provided in the digital form. M2-CLOSED FARE - the agreement between the airline company and the airport, concluded for creating a network of connecting routes through the airport with special through tariffs and technologies of passenger and baggage service

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25 0.10 Regulatory Framework Federal Law of 03/19/1997 no. 60-ФЗ «Air Code of the Russian Federation» (hereinafter - ВК РФ) Federal Aviation Regulations «General rules for air transportation of passengers, baggage, and cargo and requirements for service of passenger, consignors, consignees», approved by the Order of Минтранс РФ of 06/28/2007. no. 82 (hereinafter - ФАП-82) Rules of formation and application of tariffs for scheduled air transport of passengers and baggage, charging in the field of Civil Aviation, approved by the Order of Минтранс РФ of September 25, no Appendix to the Order of Минтранс РФ of November 8, 2006 no. 134 «Form of electronic passenger ticket and baggage receipt in civil aviation» Order of Минтранс РФ of 02/15/2016. no. 24 «On Approval of the Procedure of provision of services at airports and on aircrafts to passengers with disabilities and other persons with disabilities» Federal Law of July 27, 2006 no. 152-ФЗ «On personal data» Federal Law of 08/15/1996. no. 114-ФЗ «On the Procedure for Exit from the Russian Federation and Entry into the Russian Federation» ICAO Technical Instructions for the Safe Transport of Dangerous Goods Code of Administrative Offences of the Russian Federation of 12/30/2001 no. 195 ФЗ Federal Law of РФ of 12/13/1996 no. 150-ФЗ «On Weapons» Federal Law of РФ of 08/15/1996 no. 114-ФЗ «On Procedure for Exit from the Russian Federation and Entry into the Russian Federation» Order of Минтранс РФ of 07/25/2007 no. 104 «On Approval of Regulations of preflight and post-flight inspections»

26 Order of Минтранс РФ of 11/25/2005 no. 142 «On Approval of the Federal Aviation Regulations «Aviation security requirements to airports»» Order of the Federal Service of Air Transport of Russia no. 120, of the Ministry of Internal Affairs of the Russian Federation no. 971 of 11/30/1999 «On approval of the Instruction on the procedure of transportation by civil aviation aircrafts of weapons, ordnance and ammunition, special means, transferred by passengers for temporary storage during the flight»

27 1 GENERAL INFORMATION 1.1 General These Regulations are developed in accordance with Article 102 of ВК РФ, as well as on the basis of Russian and international regulations in the field of air transport, and set out the rights, duties and responsibility of JSC «Red Wings», citizens, consignors and consignees, using the services of JSC «Red Wings» JSC «Red Wings» operate air transport and have a Сertificate of the Оperator no. 57. The right of the Оperator to perform air transportation of passengers, baggage and cargo is confirmed by a license to perform such activities The Regulations establish the general conditions of carriage of passengers, baggage, and cargo that are observed in the execution and implementation of the Air Carriage Contract. These Regulations are an integral part of the Air Carriage Contract Terms and conditions of the Air Carriage Contract are contained in the conditions of the tariff, transportation document, ВК РФ, these Regulations and other regulatory documents of the Russian Federation in the field of Civil Aviation At the conclusion of the Air Carriage Contract, the Regulations, tariffs and fees are used which are in force on the date of the transportation document issue Transportation of employees of JSC «Red Wings» and other categories of service passengers shall be in accordance with these Regulations and other organizational documents of JSC «Red Wings», developed in the development of these Regulations Transportation of passengers, baggage and cargo, which is performed by different means of transport by one shipping document (in direct / mixed transportation ) with participation of JSC «Red Wings», is governed by agreements between JSC «Red Wings» and other Carriers involved in the transportation process These Regulations are available for reading: a) in all offices of JSC «Red Wings»; b) in the offices of JSC «Red Wings» representatives; c) in points for the sale of transportation of the Authorized agents; d) in airports of flights of JSC «Red Wings» aircrafts; e) on the website of JSC «Red Wings» (

28 1.2 Legislation interrelation The rights, duties and responsibilities of the parties arising out of the Air Carriage Contract are regulated by: a) conventions concerning International Carriage by Air, as well as the provisions of international treaties and agreements of РФ; b) ВК РФ and other legislative acts of РФ; c) these Regulations In carrying out the international transportation, these Regulations shall be applied to the extent not inconsistent with Russia's international air transport agreements If any of the provisions established by these Regulations or the shipping documents are in contradiction with the laws of a foreign country and cannot be changed by agreement of the parties of the Air Carriage Contract, then such provisions shall remain in force and are considered a part of the Air Carriage Contract, to the extent where they do not conflict with such laws. In this case, the invalidity of any provision of these Regulations does not cancel the other provisions of these Regulations JSC «Red Wings» have the right to transfer responsibilities or part of responsibilities by the Air Carriage Contract to the person performing on behalf of JSC «Red Wings» booking, sale and registration of transportation on the transportation documents (the authorized agent), to the person who provides services in the buildings of the airport complex for departing and arriving passengers (Service Provider), or to another person, including another Carrier, remaining responsible for their actions (inactions) towards the passenger and for the implementation of the Air Carriage Contract. When transferring responsibilities by the Air Carriage Contract to another Carrier, JSC «Red Wings» inform the passenger on the actual carrier performing the transportation. In this case, the passenger is governed by the Transportation regulations of the actual carrier, unless otherwise is provided by the agreement of code-sharing between JSC «Red Wings» and the actual Carrier In international air transportation, the responsibility of JSC «Red Wings» are governed by conventions on international air transportation, and ICAO documents, except for transportation, which are not international air transportations by definition of these documents

29 1.2.6 JSC «Red Wings» is not responsible for failure to notify the passenger of a change in the flight schedule, changing the departure / arrival airport, flight cancellation or changes in any other parameters of the flight if a passenger has not provided the contact details (telephone number when booking the air transportation, , etc.) or JSC «Red Wings» was unable to contact the passenger by the provided contact information, turning at least once on each of provided telephone numbers (addresses, etc.), including as a result of provision by the passenger of incorrect contact information. In these cases, JSC «Red Wings» will not reimburse the passengers against damages caused by such failure to notify In the case of passenger appeal to JSC «Red Wings» for notification and agreement of special conditions provided for by cl. 25 of ФАП-82, later than 36 hours before the flight departure, JSC «Red Wings» reserve the right to refuse their agreement JSC «Red Wings» is not responsible for making flights connections, if transportation is arranged by individual tickets. 1.3 Changing the Regulations JSC «Red Wings» amend the Regulations in the order, established by JSC «Red Wings», in accordance with the Documented procedures 10-ДП-2 «Управление документами системы менеджмента качества АО «Ред Вингс»» These Regulations, as well as published in their supplement other organizational documents regulating air transportation, are subject to change by JSC «Red Wings» without prior warning the passengers, consignors, consignees, provided that no such amendment shall not apply after the conclusion of the Air Carriage Contract, and the Contract for carriage of cargo by air. The changes to these Regulations shall enter into force on the date of their entry into force The representatives of JSC «Red Wings», authorized agents and Service providers, providing services on behalf of JSC «Red Wings» on service of transportation by air of passengers, baggage and cargo, have no right to modify or cancel the provisions of the current version of these Regulations

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31 2 CONDITIONS OF AIR CARRIAGE OF PASSENGERS, BAGGAGE AND CARGO 2.1 Air Carriage Contract for passengers, baggage, and cargo The air transportation of passengers, baggage and cargo is carried by JSC «Red Wings» on the basis of the Air Carriage Contract in compliance with these Regulations. The Air Carriage Contract is a public contract, in a manner of its conclusion relates to the treaty of accession and requires from the adherence passenger to access the Air Carriage Contract on the terms proposed by JSC «Red Wings». The Air Carriage Contract shall be deemed concluded upon proper and timely payment of transportation by air. After full payment of transportation, JSC «Red Wings» or Authorized agent thereof shall provide a passenger or direct to the passenger the itinerary receipt via or fax By the Air Carriage Contract, JSC «Red Wings» is obliged to transfer the passenger of the aircraft to the destination with providing them a place in the aircraft, which flies on the route indicated on the ticket, and in the case of air transportation of baggage to deliver the baggage to the destination and dispense it to a passenger or a person, authorized to receive the baggage. The aircraft passenger must pay for the air transportation, and in the presence of baggage in excess of the free baggage allowance or baggage subject to compulsory payment, in addition pay for transportation of the baggage By the Contract for carriage of cargo, JSC «Red Wings» is obliged to deliver the cargo entrusted to it by the consignor to the destination and to dispense it to the person authorized to receive the cargo (the consignee), and the consignor agrees to pay for air transportation JSC «Red Wings» carry out air transportation of passengers, baggage and cargo on scheduled flights in the manner and within the timeframe provided for by the Air Carriage Contract, the Contract for carriage of cargo by air and these Regulations JSC «Red Wings» executes air transportation of passengers, baggage and cargo on charter flights in accordance with the Aircraft charter contracts, concluded between the Charterer and JSC «Red Wings» Each Air Carriage Contract and its conditions shall be certified by a document issued by JSC «Red Wings» or the Authorized agent

32 2.1.7 Transportation of passengers, baggage or cargo, performed from the departure airport to the destination airport by several carriers by one transportation document (including issued with it additional transportation or payment documents), is considered as a single operation regardless of transfer, transportation of cargo, or a break in the transportation. 2.2 Transportation documents Each Air Carriage Contract and its terms are certified by the transportation documents, which are issued by JSC «Red Wings», or the Authorized agent of JSC «Red Wings» The transportation documents include: a) at transportation of passengers (and baggage) - ticket and baggage receipt; b) at transportation of baggage subject to payment - a receipt for payment of excess baggage, electronic multi-purpose document (the EMD), Miscellaneous Charges Order (MCO); c) at transportation of cargo - the Airway bill; d) when passenger pays fees and charges for services provided regarding the implementation of the Air Carriage Contract - Miscellaneous Charges Order (MCO), the receipt of various fees, the electronic multipurpose document (EMD). Registration of transportation documents is carried out by entering the required data in electronic or paper form of the transportation document Such transportation documents are the transportation documents of strict accountability, and are used as accounting and financial control documents for cash and non-cash settlements with passengers and settlements between participants of the transportation process. Transportation documents of strict accountability are subject to mandatory registration. Application of transportation documents of strict accountability, which have not been registered, for registration of transportation (services) is not allowed

33 2.2.4 The Air Carriage Contract is executed by one ticket or by executed with it additional ticket which specifies the ticket number, to which it is issued. 2.3 Execution of air transportation Air transportation of passengers and baggage along the transportation route is carried out on a regular basis in accordance with the published timetable or on an irregular basis in accordance with the Aircraft charter contract Execution of air transportation on schedule The published schedule of aircraft flights should reflect the following information for each scheduled flight: a) airport of departure; b) destination airport; c) airports, located along the transportation route, in which the aircraft landing is provided according to the schedule of aircraft flights; d) code of the Carrier; e) flight number; f) days of flights; g) time of departure (local); h) time of arrival (local); i) duration of the flight; j) type of the aircraft. The aircraft schedule may also contain other information

34 The information contained in the passenger ticket, the baggage receipt, the Airway bill must correspond to the information published in the schedule at the time of registration of the transportation documents The schedule can be changed by JSC «Red Wings» without the prior notification of passengers and consignors JSC «Red Wings» shall take all possible measures to ensure the timely implementation of transportation in accordance with the concluded Air Carriage Contract JSC «Red Wings» shall have the right to cancel, postpone or delay the flight specified in the ticket, to replace the aircraft, to change the flight number, change the transportation route if it is necessary due to flight safety or aviation security, as well as at the request of the competent state authorities In the event of a change in the schedule, JSC «Red Wings» shall take all possible measures to inform the passengers and consignors who entered the Air Carriage Contract, Contract for carriage of cargo by air on changing the schedule in any way possible, namely: a) introduction of information into the reservation system; b) by means of a telephone connection on the contacts indicated by the passenger at booking; c) by sending SMS (Short Message Service); d) by ; e) informing by the representative of JSC «Red Wings» at the airport; f) informing the Registration Agent of the Service provider at registration; g) by visual, acoustic awareness in the airport; h) placing information on the website of JSC «Red Wings»; i) by other means, if any are possible in each particular case

35 In case of failure to deliver the passengers, baggage, or cargo by the flight indicated in the passenger ticket (Airway bill), and if such failure is not due to violation by the passenger or consignor (consignee) of these Regulations and/or the conditions of the Air Carriage Contract, JSC «Red Wings» in agreement with the passenger, consignor, consignee can: a) perform transportation of passengers, baggage, and cargo on another flight to the destination specified in the transportation document; b) transfer the transportation of passengers, baggage, cargo to another carrier; c) organize transportation by another mode of transport; d) refund the amounts in accordance with these Regulations JSC «Red Wings» is not responsible for errors, distortions, omissions in the schedule published by other legal entities without the consent of JSC «Red Wings» Execution of charter air transportation Execution of charter flights shall be executed in accordance with the Aircraft charter contract concluded between JSC «Red Wings» and the Charterer. Under the Aircraft charter contract, JSC «Red Wings» agree to provide the Charterer for a fee with all or part of capacity of one or more of aircrafts to perform one or more flights for carriage of passengers, baggage and cargo Execution by JSC «Red Wings» of charter flights shall be subject to the conditions of carriage which are specified in the Aircraft charter contract JSC «Red Wings» through the Aircraft Charterer shall inform the passenger on the conditions of the charter transportation and the need for their implementation

36 2.4 Transportation route, changes of route, date, and time of departure Transportation of passengers, baggage or cargo is performed between airports (points), specified in the transportation documents. Changing the point of the route specified in the transportation documents may be made by agreement between JSC «Red Wings» and the passenger, consignor, unless otherwise is provided by international agreement of the Russian Federation or the required safety conditions Inability of JSC «Red Wings» to perform transportation on the route, on the date and at time specified in the Air Carriage Contract is a forced denial of transportation of passengers, baggage and cargo on the initiative of JSC «Red Wings». In this case JSC «Red Wings» offers a passenger or s consignor the transportation with the change in the route, date or transportation time, and in case of refusal of the passenger or consignor of the proposed conditions of carriage, JSC «Red Wings» shall refund the cost of transportation in accordance with these Regulations Changing by the passenger or the consignor of the route, date or transportation time to a later or earlier date than specified in the carriage document is regarded as a voluntary refusal of carriage on the initiative of the passenger or the consignor. In this case, JSC «Red Wings» recalculate the cost of such transportation. 2.5 Provision of services and information JSC «Red Wings» (including through the Service provider) or Authorized agent thereof provide passengers and consignors at airports and other points of registration of transportation, points of transportation sale, on board the aircraft with services related to the implementation and to ensuring the air transportation. Provided services are focused on quality service for passengers, consignors and consignees. The services are provided free of charge or for a fee

37 2.5.2 When booking the passenger seat and capacity for the passenger, the Authorized agent or JSC «Red Wings» offer the passengers with reliable and complete information on: a) the schedule of the aircraft flights of JSC «Red Wings»; b) availability of free seats and capacity on flights of JSC «Red Wings» on the route of transportation; c) tariffs and conditions of tariffs application including information on the terms of a return (no return) paid for the transportation of freight; d) regulations of JSC «Red Wings» on transportation of passengers, baggage; e) conditions of the Air Carriage Contract; f) conditions of service on board the aircraft; g) type of the aircraft; h) the Carrier that will actually perform the carriage When booking, the Authorized agent may provide to the passenger additional services on the selection of the optimal route of transportation, transporting carriers on the route of transportation and freight carriage fees, taking into account the tariffs and conditions of their use When booking the capacity for cargo, the Authorized agent or JSC «Red Wings» provide the consignor with the information on: a) the schedule of the aircraft flights of JSC «Red Wings»; b) tariffs and conditions of their application; c) the regulations of JSC «Red Wings» for transportation of cargo; d) the terms of the Contract for carriage of cargo by air; e) availability of free capacity, tonnage on flights of JSC «Red Wings» on the route of transportation

38 2.5.5 When booking the capacity for cargo, the Authorized agent may provide additional services to the consignor on the selection of the optimal route of transportation, the carrier performing the carriage along the route and the freight for the carriage of the given tariffs and their conditions of use In case of payment and / or registration of the transportation the Authorized agent at the point of transportation sale (if applicable) or JSC «Red Wings» (including the internet site of JSC «Red Wings») provides the passenger with accurate and complete information about the conditions of transport at no additional cost, including the information: a) specified in the transportation documents; b) on the conditions of the Air Carriage Contract, including the free baggage allowance, objects and things that are prohibited for carriage, special conditions of carriage of luggage, etc.; c) on the schedule of flights, the cost of air transportation on the routes, including the preferential conditions for children and other categories of passengers; d) on the conditions of the tariff use; e) on the regulations of JSC «Red Wings» in relation to the transportation of passengers, and baggage; f) on the Carrier that will actually perform the transportation; g) on the method of transportation to the airport of departure; h) on the place and time of the beginning and end of the check-in; i) on the general requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary inspection provided for by the legislation of the Russian Federation; j) on the conditions of service on board the aircraft; k) on the type of aircraft; l) on the addresses of the points of sale and booking of transportation

39 2.5.7 In case of payment and / or registration of the transportation the Authorized agent at the point of transportation sale (if applicable) or JSC «Red Wings» (including the internet site of JSC «Red Wings») provides the consignor with accurate and complete information about the conditions of transport at no additional cost, including the information: a) on the terms of the Contract for carriage of cargo by air; b) on the regulations of JSC «Red Wings» in relation to carriage of cargo; c) on the conditions of the tariff use; d) on the general requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary inspection provided for by the legislation of the Russian Federation

40 2.5.8 JSC «Red Wings», the Authorized agent (if applicable) or the Service provider provide passengers in airports of flights at no additional charge with the following information: a) on the schedule of flights, the cost of air transportation on the routes; b) on the addresses of the points of sale, rules of sale and booking of transportation; c) on the regulations of carriage of passengers and baggage, including the free baggage allowance, objects and things that are prohibited for carriage by air transport and other special conditions of transportation; d) on departure and arrival time of the aircraft, which executes transportation on the schedule (flight plan); e) on the place, time of the beginning and end of the check-in, specified in the ticket; f) on the place, start and end time of boarding the aircraft, which executes transportation on the schedule (flight plan); g) on the flight delay or cancellation and the reasons for the delay or cancellation of flight; h) on the method of transfer to the nearest settlement, between the airport terminals, between airports; i) on the regulations and procedure of pre-flight and post-flight inspections of passengers, baggage and carry-on luggage; j) on the general regulations on execution by passenger of requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary inspection provided for by the legislation of the Russian Federation; k) on the location of the baby care room Provision of information about the execution of transportation documents in the name of a specific passenger, or for the cargo, passage of registration in the airport of departure, on arrival and departure is performed only on the basis of written requests of state bodies, enterprises, institutions, organizations and individuals, if these requests are justified by legal or regulatory requirements

41 JSC «Red Wings» (including through the Service provider, САБ and public authorities) in airports provide the following services with no additional charge: a) registration of passengers and baggage on the route and for the flight specified in the document of transportation; b) carrying out a special monitoring of security of passengers, baggage, cargo; c) delivery of departing and arriving passengers from the terminal building to the aircraft, from the aircraft to the terminal building, boarding and exit from the aircraft and in the airport of departure, intermediate, transfer, destination airports; d) delivery of the baggage prepared for transportation to the aircraft, its loading, stowage and securing on board the aircraft, unloading the baggage from the aircraft, transportation and delivery of baggage to passengers; e) carrying out of customs, border, as well as, if appropriate, sanitary and quarantine, visa, immigration, veterinary and phytosanitary control in case of international transportation; f) placement of passengers with children under 7 years in the baby care room

42 In case of a break in the transportation by the fault of JSC «Red Wings», and in the case of a flight delay, flight cancellation due to adverse weather conditions, due to technical and other reasons, the change of route, JSC «Red Wings» organize for passengers at points of departure and at intermediate points the following services at no additional charge: a) placement of passengers with children under 7 years in the baby care room; b) two telephone calls or two s while waiting for flight departure more than two hours; c) provision with refreshments while waiting for flight departure more than two hours; d) provision with hot meals while waiting for departure more than four hours and then every six hours - in the daytime and every eight hours - at night; e) placing the passengers at the hotel while waiting for departure more than eight hours - in the daytime and more than six hours - at night; f) delivery of passengers by transport from the airport to the hotel and back in cases where the hotel is provided at no additional charge; g) organization of baggage storage

43 2.6 Aircraft capacity booking Booking of capacity (passenger seats, tonnage, volume) on aircrafts of JSC «Red Wings» are a necessary condition for a passenger and consignor for transportation of a passenger, baggage and cargo by air Booking of capacity is made by the Authorized agent or JSC «Red Wings» Booking of capacity for a passenger and consignor, registration of transportation documents for the carriage of passengers, baggage or cargo are performed by JSC «Red Wings», or the Authorized agent within the period, specified by the conditions of use of JSC «Red Wings» tariffs Booking of capacity for the passenger and their baggage can be carried out with the direct appeal of the passenger to JSC «Red Wings», or to the Authorized agent, or by telephone, fax, , the Internet, as well as through other forms of communication. Booking of capacity for the consignor can be carried out with the direct appeal of the consignor to JSC «Red Wings», or to the Authorized agent, or by telephone, fax, , the Internet, as well as through other forms of communication. Prior the booking of capacity for cargo, JSC «Red Wings» or the Service provider perform inspection of cargo for classification of the cargo or part thereof to the categories of dangerous goods. Check of cargo determines the possibility and / or cargo transportation conditions Booking of capacity is only valid if it is made in JSC «Red Wings» booking system, following the established JSC «Red Wings» regulations and is not contrary to the terms of the application of tariffs of JSC «Red Wings» Possibility to change or cancel the booking of capacity on the aircraft may be limited or excluded in accordance with conditions, established by JSC «Red Wings» for the application of tariffs When booking the passenger seat and capacity for the passenger, the Authorized agent or JSC «Red Wings» do not fix a specific passenger seat for a passenger in the aircraft cabin with the stated service class. Number of specific seat, allocated to the passenger, is indicated during the registration of the passenger and their luggage at the airport (point) of departure

44 2.6.8 Booking of capacity for a passenger or consignor is considered preliminary until JSC «Red Wings» or Authorized agent thereof do not issue the transportation documents to the passenger or consignor Booking is canceled without warning of the passenger or consignor in the following cases: a) If the passenger does not make payment for transportation within the terms, prescribed by JSC «Red Wings» and the ticket is not issued. b) If the consignor does not make payment for transportation within the terms, prescribed by JSC «Red Wings» and the waybill for transportation of cargo is not issued. c) If the consignor does not present the cargo for transportation within the period set by the Service provider or JSC «Red Wings». d) If the consignor provides cargo with improper documents, necessary for the implementation of the requirements related to the border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and / or the laws of the country, to the territory, from or through which the transportation is made, or cargo does not meet the requirements established by normative legal acts of the Russian Federation and these Regulations. e) If terms of application of JSC «Red Wings» tariffs are not executed. f) After the time limit of booking conservation in the booking system JSC «Red Wings» in special cases shall have the right to demand from the passenger or consignor to confirm the previously made booking of the capacity by the claimed route, date and time of departure and class of service of a passenger on board the aircraft

45 2.7 Information about the passenger, baggage and cargo The passenger or consignor when booking of capacity on the aircraft must inform JSC «Red Wings» or the Authorized agent on the transportation route, date and time of departure, the required quantity of reserved seats, class of service on board the aircraft, citizenship, special transportation conditions for a passenger and baggage, contact details (phone number or other method of contact for their information), information on the consignor and consignee, shipping name, expected date of dispatch, weight gross and volume of cargo, dimensions of each package, number of packages, cargo handling conditions, properties of cargo requiring special conditions or precautions during transportation, storage and processing In the event of failure of the passenger or consignor to provide the information necessary for the booking, booking is not made Disability and presence of physical dysfunctions cannot be grounds for a claim of JSC «Red Wings» or the Authorized agent carrying out booking, sale and registration of transportation documents to passengers with disabilities and other persons with physical dysfunctions to provide the documents confirming the state of health of passengers due to their disabilities or physical dysfunctions For bookings of freight capacity requires agreement with JSC «Red Wings» special conditions of carriage of: Passenger with a child under two years of age. Child, not accompanied by an adult passenger or a passenger, who according to the civil legislation of the Russian Federation, acquired full legal capacity until reach the age of eighteen years, which will be transported under the supervision of JSC «Red Wings». Seriously ill passenger. Pregnant woman. Unaccompanied passenger with hearing or sight disabilities. Passenger with sight disabilities with the guide dog. Passengers who need assistance from JSC «Red Wings». Passenger, whose ability to move around when using air transport is limited and / or whose condition requires special attention at servicing (hereinafter - the passenger with reduced mobility). Passenger, having a weapon and / or ammunition. Baggage in excess of the established by JSC «Red Wings» free baggage allowance (hereinafter - the excess baggage)

46 Baggage, dimensions of one seat of which in a packed form exceed two hundred and three centimeters in the three-dimensional value (hereinafter - the oversized baggage). Baggage, weight of one seat of which exceeds thirty two kilograms (hereinafter - heavy baggage). Baggage, which must be transported only in the aircraft cabin. Currencies in bank notes or coins, stocks, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter - the valuable cargo). Cargo with a declared value. Items and substances undergoing damage after a certain storage period or if the adverse effects of temperature, humidity or other environmental conditions (hereinafter - perishable cargo). Items or substances that are capable of creating a threat to the health, safety, property or the environment and which are specified in the list of dangerous cargo or are classified as dangerous cargo in accordance with the international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter - the dangerous goods). Cargo, the weight of the cargo space is more than eighty kilograms (hereinafter - heavy cargo). Cargo, the weight of one cubic meter of which is less than one hundred and sixty-seven kilograms (hereinafter - the bulk cargo). Dogs, cats, birds and other small room (domesticated) animals (hereinafter - the room animals / birds). Animals, birds, insects, fish, etc. (hereinafter - animals). Cargo, requiring special conditions of transportation. Human remains and animal remains. Athletic equipment. Passengers who require special food. Transfer or transit passengers without a visa. Deported passenger The Authorized agent or JSC «Red Wings» do not transmit the information, received from the passenger or consignor, to third parties, except in cases stipulated by the Russian legislation or international treaties of the Russian Federation Within the existing legislation the passenger authorizes JSC «Red Wings» to keep information about them, provided to JSC «Red Wings» or Authorized agents for the purpose of booking the transportation, additional services, work in the baggage tracing system and the system of prevention and detection of fraud with tickets or obtaining compensation, facilitating the passage of pre-flight and post-flight formalities

47 JSC «Red Wings» shall have the right to transfer information about the passenger or consignor for the above purposes to its employees, agents, service, agents, other carriers, providers of additional services or public authorities (at their request) of the country, territory, from the territory or through the territory of which the transportation is performed JSC «Red Wings» shall have the right to process personal data of the passenger / consignor, which shall be communicated in any form for reservations, ticketing, as well as changing the conditions of transportation, or the voluntary refusal of transportation in accordance with subcl.1 cl.5 Article 6 of the Federal Law no.152-фз «On personal data» for the conclusion of the Air Carriage Contract on the initiative of the passenger (personal data subject). Processing of passenger personal data in the context of these Regulations means any action (operation) or a set of actions (operations) performed by JSC «Red Wings» in the execution of their obligations under the Air Carriage Contract, using automation tools or without the use of such means with personal data including collection, recording, systematization, accumulation, storage, clarification (update, modification), extraction, use, transfer (distribution, provision of access), depersonalization, blocking, deletion, and destruction of personal data The personal data of passengers in the context of these Regulations mean: 1. full name; 2. passport data; 3. residence address; 4. contact phone number; 5. address and other data, specified by the passenger at booking and transportation registration Conclusion of the Air Carriage Contract confirms the agreement of the passenger / consignor for: a) transfer of personal data to an automated system of booking and registration of passengers, and other automated systems (including in cases where such transfer is a cross-border transfer of personal data in accordance with Article 12 of the Federal Law no.152-фз «On Personal Data»); b) the fact that JSC «Red Wings» have the right to authorize their Agents or other persons involved in the transportation implementation or provision process or on behalf of JSC «Red Wings» to make the processing of personal data of the passenger / consignor

48 2.8 Fees, taxes, duties and discounts For the carriage of passengers, baggage, and cargo by regular flights, the Authorized agent or JSC «Red Wings» charge the freight payment. Forms and procedures of the freight payment are established by JSC «Red Wings» and brought to the attention of passengers, consignors at registration of transportation The fee is stated in the document of transportation. The fee for the carriage of passengers, baggage, cargo, performed under the aircraft chartering (air charter) is not specified in the transportation document Transportation charge is determined on the basis of established by JSC «Red Wings»: a sum of money for the transportation of passengers and / or baggage or cargo between two points of a route of transportation (hereinafter - tariffs) or combinations of tariffs from the airport (point) from which transportation starts of passengers, baggage and cargo in accordance with the Air Carriage Contract and the Contract for carriage of cargo by air (further - airport (point) of departure) till the airport (point) of destination; fees, prescribed by the Rules of formation and application of tariffs for scheduled air transport of passengers and baggage, charging in the field of Civil Aviation, approved by the Order of Минтранс РФ of September 25, 2008 no.155 and other charges provided for under international agreements; the cost of additional services of increased comfort established by JSC «Red Wings», in the case of ordering additional passenger services of increased comfort Authorized agent for providing passenger, consignor services on selection of an optimal route of transportation, carrier engaged in transportation on the route, carrying freight charges in accordance with specified passenger, consignor priority parameters conditions of carriage and / or shared conditions of carriage for each Carrier and advisory services Authorized agent per passenger, consignor may incur an additional fee

49 2.8.5 Air transportation tariff is only applicable to payment for transportation of a passenger, baggage, cargo from departure to destination and set by JSC «Red Wings». The tariff does not include ground transport services between airports and between the airport and the center of the settlement, except in cases where such services are provided by JSC «Red Wings» and is available free of charge Payment of transportation and registration of tickets is made after booking, except the following cases: registration of the ticket with an open date of departure (without a fixed date on the ticket); registration of the ticket with the status waiting free of capacity (the ticket with the status «on boarding»); registration of the ticket subject to availability of freight containers after the registration of passenger tickets and baggage handling Payment for transportation may be carried out by pre-payment. This transportation payment can be made in a point of transport sale and registration of a transportation document - in another point of transport sale When paying for the transportation of a passenger and their baggage the tariffs in force on the date of commencement of transportation are used. When paying for the transportation of cargo, the tariffs in force on the date of Airway bill registration are used The ticket, baggage receipt and the Airway bill paid by the passenger (consignor) and registered prior to an announced by JSC «Red Wings» change of the tariff or the exchange rate are valid at no additional cost to the tariff in force on the date of commencement of carriage, unless a change is made in the Air Carriage Contract. No changes in rates or conditions of tariffs use of JSC «Red Wings» have effect on the conditions of transportation by air if the transportation has already begun

50 In the event of changes by JSC «Red Wings» of conditions of the Air Carriage Contract as a result of: cancellation or delay (2 hours or more) of the flight in the ticket except when a single transportation is registered; change of route; schedule changes towards early departure of more than 30 minutes; failed sending of the passenger because of the inability to place them on the flight and date specified in the ticket; failed passenger transportation on the aircraft caused by the delay of the passenger at the airport for the duration of their inspection, if during the inspection of baggage or personal search of the passenger there was no detected prohibited substances or items; failure to connect flights in case of performing a single transportation; sudden illness of the passenger or the illness or death of a family member, together with them on the aircraft, which is confirmed by medical documents; failure to provide passenger service of the class specified in the ticket; incorrect execution of the ticket by the Authorized agent or JSC «Red Wings»; - (hereinafter - the forced change in the conditions of the Air Carriage Contract) prior to transportation or after the commencement of transportation, a passenger will be charged with surcharge In the event of a voluntary change in terms of Air Carriage Contract prior to transportation or after the commencement of the transportation when changing the freight rates, transportation is carried out at the rate corresponding to the new transportation. The tariff for the new route is recalculated from the initial transportation point, the current on the date of commencement of carriage, unless otherwise is provided by the terms of the application of tariffs of JSC «Red Wings»

51 The amount of surcharge is calculated as the difference between the original tariff and the new transportation, including any necessary fees. If the tariff for the new route is less than the original tariff, the difference between them is charged to MCO (EMD) to return to the place of purchase of the original ticket The procedure for calculation of taxes and fees to be deducted from the passengers is set by relevant government authorities and / or JSC «Red Wings» and brought to the attention of passengers at the point of sale when they register the transportation. Any tax or charge is paid by the passenger over the tariff, unless otherwise provided by the terms of the application of tariffs of JSC «Red Wings» Discounts to the air transportation tariffs are set by conditions of use the tariffs of JSC «Red Wings», developed on the basis of current Russian legislation Tariffs, taxes and fees are paid by the passenger, consignor in the currency of the country in which the transportation document is issued or in another currency, set by JSC «Red Wings» for payment if it does not contradict the currency regulations of the country of sale If the transportation payment is made in the currency other than the currency of the publication of the tariff, the equivalent payment in the currency of payment is made on the basis of the exchange rate published in reservation systems, current at the time of registration of transportation. This tariff payment equivalent size can be controlled by JSC «Red Wings» JSC «Red Wings» may refuse the transportation of passengers, baggage, cargo, if payment is not made at the appropriate rate and / or the fee, or credit arrangements are not complied, established between JSC «Red Wings» and the passenger or consignor (organization or person making the payment)

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53 3 TRANSPORTATION OF PASSENGERS 3.1 Passenger documents (passenger ticket and baggage check) Electronic passenger ticket and baggage check (hereinafter - the electronic ticket) have the following structure and content: Structure of the electronic ticket: a) an electronic flight coupon (depending on the number of flights the number of electronic flight coupons may be from 1 to 4); b) electronic control coupon; c) electronic agent coupon; d) itinerary receipt (extract from the automated information system of registration of air transport), which is formed as a result of registration of an electronic ticket for the passenger. NOTES: 1. Presence of electronic flight coupon and itinerary / receipt is required. 2. Electronic passenger ticket and baggage check are an independent form of the transportation document used in all technological passenger service operations and relations of participants of the transportation process The content of the electronic ticket - itinerary receipt (an extract from an automated information system of registration of air transport), electronic flight, electronic control, electronic agent coupons include the following information on the carriage of passengers and baggage: passenger information: a) for internal transport surname, name, patronymic, series and number, name of the identity document; b) for international transport name, other information, in accordance with international standards

54 name and (or) the Carrier Code (JSC «Red Wings»); flight number; departure date; flight departure time; name and (or) codes of airports / points of departure and destination for each flight; tariff; tariff equivalent (if applicable); total cost of transportation; form of payment; fees (if applicable); name and (or) the booking class code; code of booking status; date of registration; name of the Authorized agent or the Carrier (JSC «Red Wings»), registered a ticket; free baggage allowance (optional); unique e-ticket number Itinerary receipt (an extract from an automated information system of registration of air transport) is mandatory made and issued (sent in electronic form by information and telecommunication networks) to the passenger. Itinerary receipt (an extract from an automated information system of registration of air transport) is a document of strict accountability

55 Itinerary receipt (an extract from an automated information system of registration of air transport), an electronic flight coupon, electronic control coupon, and electronic agent coupon may contain other additional information about the conditions of transport or service features for passengers and baggage, including information on the disabled passengers, passengers with limited mobility and other persons with disabilities Electronic flight e-ticket coupon can reflect the following statuses: «O» - Open for use - the state code of the flight coupon that can be changed to any other. «A» - Airport Control. «C» - Checked-In - the passenger has registered baggage to be transported and / or received a boarding pass. «E» - Exchanged/Reissued - e-ticket coupon value has been credited at the payment of a new transaction. «F» - Flown Used - transportation on the flight coupon of the electronic ticket has been made. «I» - Irregular operations - the actual Carrier exercising control over the coupon extends it beyond 48 hours for coupons with status code «A», «C» or «L». «L» - Lifted Boarded - the passenger is on board the aircraft. «P» - Printed - flight e-ticket coupon is converted from an electronic file into a paper document. Once the coupon is printed, it cannot be returned to the original state of the electronic code and, thereafter, to be treated as paper flight / valorem coupon. «R» - Refunded - unspent cost of flight e-ticket coupons was refunded or credited to the passenger. «S» - Suspend - the Responsible Carrier temporarily restricted the use of flight coupons of the e-ticket

56 «U» - Unavailable - the Responsible Carrier found that this coupon is not available for use. This coupon can only be exchanged. «V» - Void - a complete reversal of the sale electronic record. It applies only if all the coupons have a status code «О». Cancellation only applies to the initial sale transaction or to a new ticket, registered as a result of the transaction «Exchange / Re-registration». «X» - Print exchange - the electronic ticket is printed with the new number of the ticket without change of the original tariff paid and the relevant conditions for the application of tariffs. «Z» - Closed - the Responsible Carrier has banned the use of this coupon. NOTE: The status of the electronic flight coupon can reflect any additional information on its condition and use E-ticket is generated using an automated system. For each passenger a single electronic ticket is issued A ticket is issued on the basis of the identity document of a passenger required in accordance with Russian law or international treaty of the Russian Federation for the transportation of passengers on the route stipulated by the contract of transportation of passengers In the case of the sale of transportation at a special tariff the ticket is issued on the basis of the document referred to in cl hereof and the documents confirming the passenger's right to use the special tariff In the case of payment of transportation by bank transfer or with deferred payment the ticker is issued on the basis of the document referred to in cl hereof and the documents confirming the (guarantee) transportation costs

57 3.1.6 If the passenger intends to present at check-in other document proving their identity than the one based on which the ticket was issued, the passenger in advance of recording the passage of a flight should contact JSC «Red Wings» or Authorized agent for inclusion in the ticket and in the automated booking system of changes related to an identity document, and JSC «Red Wings» or Authorized agent must make actions on making these changes Methods for the acquisition of the electronic ticket: a) In air ticket offices of JSC «Red Wings». b) Through the website of JSC «Red Wings». c) In the agencies for the sale of air transportation of the Authorized agents At the international transportation in which the place of departure, destination point is located on the territory of two states or on the territory of one state, if there is a point of landing on the territory of another state, as well as at the internal transportation, in which the point of departure, destination point and all landing points are located in the territory of one state (not Russian), the e-ticket is issued in English For the internal transportation in which the place of departure, destination point and all landing points are located in the territory of the Russian Federation, the e-ticket is issued in Russian (unless electronic ticketing in English is agreed by JSC «Red Wings») When buying an electronic ticket (booking) the passenger must get the itinerary receipt. The Itinerary receipt is printed on a standard sheet of A4 size. In the case of the purchase of air transportation over the Internet, the itinerary receipt is sent to the passenger by . When buying air transportation on the website of JSC «Red Wings», the itinerary receipt will also be available for download, print and web-based registration

58 Passenger can: get the itinerary receipt of the e-ticket directly at the point of transportation sale of the Authorized agent or JSC «Red Wings»; or get the itinerary receipt of the e-ticket in electronic form by the information and telecommunication network The itinerary receipt is provided to the passenger only after payment of the cost of transport according to the tariff To make payments the Authorized agent or JSC «Red Wings» use documents certifying: payment of fees and services (Miscellaneous Charges Order, the EMD, receipt of different fees); payment of transportation of baggage in excess of JSC «Red Wings» free baggage allowance, baggage with a declared value, other baggage, subject to additional payment (a receipt for payment of excess baggage, EMD) The passenger may be transported only if there is a valid ticket in electronic form, issued properly The passenger is not allowed to be transported if there is no information in the reservations on the issue of electronic ticket and the passenger data are missing from the PNL automated registration system Changes to the ticket are carried out at the request of the passenger and made in accordance with the terms of the application of tariffs of JSC «Red Wings» by the Authorized agent with the consent of JSC «Red Wings» or directly by JSC «Red Wings» Changing the flight number, the date and time of departure are made by reissuance of the ticket with the payment of taxes in accordance with the terms of the application of tariffs of JSC «Red Wings» The passenger is responsible for obtaining all required travel documents, visas, permits and the like, as well as for compliance with all applicable laws concerning exit, entrance and transit the country of departure, arrival and transit. JSC «Red Wings» is not liable to the passenger if the passenger does not receive such documents or visas or does not comply with the requirements of applicable laws. At the request of JSC «Red Wings» the passenger is obliged to submit all documents for exit or transit, health status, and other documents required by applicable law, and to allow JSC «Red Wings» to copy and keep the copy of the document or in some other way to keep the information contained in the relevant documents, if JSC «Red Wings» deem it necessary

59 Sample Itinerary Receipt

60 3.2 Invalid passenger ticket The passenger may be transported if the ticket is issued properly JSC «Red Wings» cannot pass the passenger for transportation before establishing the fact of conclusion of the Air Carriage Contract if: 1. The corresponding flight coupon of the ticket issued in electronic form has a status that is not designed for flight. 2. In the case of failure to provide on demand of JSC «Red Wings» a copy of the credit card of the passenger, with which the payment is made for a certain ticket or the authorization code to the passenger bank card for transactions for which the ticket was paid for, under the protection against illegal use of bank cards and facts of electronic fraud. 3. The ticket was purchased from a person who is not an Authorized agent of JSC «Red Wings» The passenger with respect to whom the fact of the conclusion of the Air Carriage Contract with JSC «Red Wings» was set after the actual departure of the relevant flight, which was supposed to carry the passenger, can be offered either to perform transportation by the route of not executed transportation by the next flight, where there is an empty seat and transportation capacity in the same class of service, which corresponds to the tariff paid, or get a refund for not executed transportation (in the amount that would be paid by the passenger on voluntary refusal of carriage) in accordance with the terms of the applicable tariff of JSC «Red Wings». Return for the not executed transportation by the ticket, registered by the interline partner, is made in the order established by the interline partner The receipt for payment of excess baggage and the Miscellaneous Charges Order, lost by the passenger, are not restored and the duplicates are not made out

61 3.3 Validity of the passenger ticket The ticket is valid for transportation of a passenger and their baggage from origin to destination on the route and class of service specified therein. Each flight coupon (part of the ticket) is valid for transportation of a passenger and their baggage only on the specified route in its area, the class of service on the date and flight for which it is issued. If the ticket is issued without a reservation mark (with an open date of departure), the seat is reserved in accordance with the request of the passenger, subject to availability on the requested flight The ticket paid at the tariff, not limiting conditions of sale and use (hereinafter - the normal tariff), certifies the commitment of JSC «Red Wings» for the transportation of passengers and their baggage for one year from the date of commencement of transportation and if transportation is not started - from a ticket issuance date The ticket paid at a special tariff confirms the commitment of JSC «Red Wings» for the transportation of passengers and their baggage in the terms established by the Air Carriage Contract, and is valid for transportation or exchange only for a period determined by the terms of the application of tariffs of JSC «Red Wings» Validity of the passenger ticket issued at a special tariff is determined by the date of commencement of transportation. If the validity of the ticket, issued at a special tariff, is expired, a ticket can be accepted for exchange with a surcharge to a higher tariff, unless otherwise is specified by the tariff rules. In this case the expiry date of the re-issued ticket shall be calculated on the first flight coupon of the old ticket if transportation is started, or from the date of issue of the ticket, if no flight coupon has been used. Surcharge is calculated along the entire route (there and back) at the tariff, valid at the time of renewal, unless otherwise is provided by the terms of the application of tariffs of JSC «Red Wings». The amount of the initial ticket in this case is non-returnable JSC «Red Wings» can extend the validity of the ticket for the passenger free of charge in cases of forced refusal of the passenger from transportation in accordance with cl hereof If a passenger is unable to complete the started transportation within the period of validity of the ticket due to illness or family member's illness, the validity of such ticket shall be extended for the duration of the medical documents provided by the passenger

62 3.4 Tickets registration and passenger baggage handling for transportation For the transportation of passengers and baggage JSC «Red Wings» provide the registration of tickets and registration of passengers' baggage to be transported The passenger having a passenger ticket, must, in the airport of departure or another point specified by JSC «Red Wings» complete the registration process and baggage registration. In case of transportation of passengers on international routes, the passenger must also go through customs, border and sanitary-quarantine, immigration, veterinary, phytosanitary and other controls, if necessary The passenger must in advance (on international flights - at least 3 hours for domestic flights - at least 2 hours before the aircraft departure specified in the ticket) arrive at the place of registration of tickets of passengers and their luggage registration to transportation with the following documents, required for passing the established registration ticket and baggage procedures, payment of excess and other payable baggage, preflight formalities related to security control, border, customs, sanitary and quarantine, veterinary, quarantine, phytosanitary types of control provided for by the legislation of the Russian Federation or the legislation of the country from the territory of which the transportation is made, as well as arrive at the boarding gate to board the aircraft Registration of passenger tickets and baggage check-in on flights of JSC «Red Wings» at the airport closes 40 minutes before the departure time of the aircraft on the schedule or the flight plan Check-in finish time at the registration desks located outside the airport, as well as registration on the website of JSC «Red Wings» are set taking into account the time required for delivery (arrival) of passengers and baggage at the departure airport for boarding (loading) the aircraft and preflight formalities and requirements related to border, customs, sanitary and quarantine, veterinary, quarantine, pest control modes provided for by the legislation of the Russian Federation or the legislation of the country from the territory of which the transportation is made If a passenger arrives to the place of registration and to the checkpoint after the end of registration of passengers and baggage, or without the necessary documents for the transportation, in this case JSC «Red Wings» have the right to refuse such a passenger to be transported

63 3.4.7 JSC «Red Wings» do not bear the responsibility in matters of passenger interaction with government agencies (customs, border, immigration, etc.). At the same time JSC «Red Wings» have the right to check all the necessary documents for ticket registration and baggage check until the adoption of a passenger and their luggage to be transported The passenger for passage of the ticket and baggage registration procedure must provide an identification document on which the ticket was issued, as well as other documents required by Russian law. Also, the passenger must be in possession of documents proving the special conditions of transportation of the passenger and their baggage (power of attorney for the child, medical certificate, health certificate, etc.), except for the documents confirming the passenger's state of health among people with disabilities and other persons with physical dysfunctions due to disability or physical dysfunctions In case of international transportation, the passenger shall have duly issued exit, entry and other documents required in accordance with national legislation of the state, to, from or through the territory of which the transportation will be made. Passengers traveling on international flights as part of the visa-free transfer are required to be in possession of documents proving the existence of a valid ticket with a confirmed booking of airport transfers on the whole route (itinerary receipt or boarding pass) Identity documents of the passenger: 1. Russian passport; 2. Russian foreign passport, foreign passport, diplomatic passport, service passport; 3. foreign citizen's national passport; 4. Russian residence permit for stateless persons; 5. birth certificate for Russian citizens aged under 14; 6. seaman's passport (seaman's identity card) for travel on duty; 7. temporary identity card of a citizen of the Russian Federation; 8. certificate for return to the country of nationality of the passenger;

64 9. certificate of identity for an officer or warrant officer of Russia or CIS countries, except Georgia; 10. military ID card of RF servicemen by conscription or contract, with the mark of service; 11. travel document of stateless persons and refugees; 12. international United Nations permit for business trips; 13. certificate of release from prison for persons released from prison; 14. certificate issued for the convicted person, who got permission for a long or shortterm travel outside the prison; 15. certificate of the deputy of the State Duma and the Federation Council of the Federal Assembly of the Russian Federation (on domestic flights) If the passenger intends to present at check-in other document proving their identity than the one based on which the ticket was issued, the passenger in advance (no later than the start of ticket registration for the corresponding flight) to the passage of registration of a flight should contact JSC «Red Wings» or Authorized agent for inclusion in the ticket and in the automated booking system of changes related to an identity document, and JSC «Red Wings» or Authorized agent must make actions on making these changes When registering a passenger is provided with a boarding pass, which shall include: 1. initials and surname of the passenger; 2. flight number; 3. departure date; 4. end time of boarding on a flight; 5. exit gate number; 6. seat number on board the aircraft; 7. other information if necessary

65 The passenger should arrive at the boarding gate no later than the end of the boarding on the flight specified in the boarding pass. Passenger boarding on the aircraft is made in case of provision by the passenger of the boarding pass for the corresponding flight Passengers who are late for check-in of tickets and baggage, or boarding the aircraft, can be denied in the transportation by the flight Baggage of the registered passenger, who has not appeared for the boarding the aircraft, shall be subject to removal from the aircraft and the mandatory inspection. 3.5 Departure procedures In order to ensure flight safety, passengers, baggage, belongings of the passengers undergo security checks. Preflight inspection of passenger baggage, luggage of the passenger is made at the airport and / or aircraft by persons authorized by САБ. The preflight inspection involves transport police officers Passengers with diplomatic status, possessing diplomatic immunity, as well as couriers, accompanying correspondence, pass inspection on a general basis, except in cases stipulated by the Russian legislation Passengers with disabilities and other persons with physical dysfunctions (on crutches, in wheelchairs) are subject to inspection by hand, and the persons accompanying them pass inspection on a general basis Carrying out preflight inspection does not rule out the possibility of inspection in the implementation of the operational-search, criminal-procedural and other activities by authorized persons in a manner prescribed by law In case passenger refuses from inspection, JSC «Red Wings» have the right to terminate the Air Carriage Contract with compensation of payment for the transportation in accordance with the terms of the application of tariffs of JSC «Red Wings», based on the conditions of voluntary refusal of the passenger from transportation

66 3.5.6 In case of transportation of passengers on international routes, the passenger must also go through customs, border and sanitary-quarantine, immigration, veterinary, phytosanitary and other controls, if necessary. NOTES: 1. Customs control is a set of measures undertaken by the customs authorities in order to ensure compliance with national, including customs, laws and international treaties of the state, control over the execution of which is entrusted to the customs authorities, including, in particular, control of movement across the state border of the aircraft and its loads, as well as the baggage and hand luggage of persons at the aircraft, currencies, and currency values. 2. Passport and visa control (border control) is to verify the presence of valid passports at the passengers, entry, exit, and, if necessary, transit visas. 3.6 Service of passengers on board of the aircraft JSC «Red Wings» provide the passengers on board the aircraft with a range of services depending on the type and equipment of the aircraft, flight duration, time of day during which the flight takes place, as well as the class of service specified in the transportation document. Scope of services and procedure of their provision is determined by JSC «Red Wings» JSC «Red Wings» for the service of passengers on board the aircraft shall appoint trained staff in sufficient numbers to ensure safety of the flight, including first pre-medical aid, where necessary, in accordance with the applicable rules and regulations of the Russian Federation Civil Aviation The main task of the aircraft cabin crew (flight attendants) is to ensure flight safety and service quality of passengers on board the aircraft for the provision of services, regulated by the service standards, which are set by industry standards and local regulations of JSC «Red Wings»

67 3.6.4 JSC «Red Wings» provide information to the passengers on board the aircraft: 1. on the conditions of the flight; 2. on the General rules of conduct of passengers on board the aircraft; 3. about the layout of aircraft; 4. about the locations of the main and emergency exits; 5. about the locations in the cabin the aircraft of personal protective equipment and inflatable ramps; 6. on conditions for leaving the aircraft in emergency situations; 7. on services provided on board the aircraft during the flight Rations-board meals including refreshments and / or hot drinks are provided free of charge to passengers during flight, in accordance with the class of service, taking into account the duration of the flight and the time of day. Hot food is available for passengers when duration of the flight of an aircraft over three hours and continue every four hours during the day and every six hours during the night. JSC «Red Wings» reserve the right to serve passengers with meals «Cold food», regardless of the time of day and duration of the flight on the aircraft, the construction of which does not allow the use of the specialized equipment on board required to service passengers with hot meals JSC «Red Wings» can provide additional services of enhanced comfort to passengers during the flight. Additional services of enhanced comfort, the order of their submission and payment are established by JSC «Red Wings» The passengers, while on board of the JSC «Red Wings» aircraft, have the right to: 1. require provision of all services provided by the terms of the Air Carriage Contract; 2. if their life, health, honor and dignity are in danger - to contact employees of JSC «Red Wings» and demand their protection

68 3.7 Transportation of children Transportation of accompanied children JSC «Red Wings» carry out transportation of children under twelve years old accompanied by a parent or adult able-bodied passengers in a single class of service One child under the age of two years is carried by JSC «Red Wings» without giving the child a separate seat, with mandatory registration of the ticket, accompanied by an adult passenger or a passenger who, in accordance with civil legislation of the Russian Federation, has acquired full legal capacity until reach the age of eighteen: 1. for internal transportation - free of charge; 2. in international traffic - at a discount of ninety percent of normal or special tariff, unless there are special conditions for application of the special tariff without providing free baggage allowance A child under the age of six years, as well as a disabled child under the age of twelve are transported only when accompanied by an adult passenger or a passenger who, in accordance with civil legislation of the Russian Federation has acquired full legal capacity until reach the age of eighteen years. JSC «Red Wings» not carries out transportation of children up to six years without being accompanied by an adult passenger or a passenger, who in accordance with the civil legislation of the Russian Federation acquired full legal capacity until reach the age of eighteen years If a child under the age of two years at the request of an accompanying passenger is given a separate place, such child is transported by JSC «Red Wings» at a discount of fifty percent of the normal or special tariff, unless there are special conditions for the application of the special tariff Other accompanying the passenger children under two years and children aged between two and twelve years old are transported by JSC «Red Wings» with providing them with tickets to individual sites at a discount of fifty percent of the normal or special tariff, if there are no special conditions for the application of the special tariff. The free baggage allowance is allowed at a set rate

69 The child's age is determined as of the date of commencement of transportation from the airport (point) of departure specified in the transportation document. Date of birth of the child must be indicated in a passenger ticket. When issuing the ticket and during the passage by the child of the registration procedure, they must provide proof of age of the child In the event of a voluntary change by the passenger accompanying the child of the conditions of the Air Carriage Contract after the start of the transportation, a child ticket is reissued (exchanged) at the rate corresponding to the age of the child on the date of commencement of transportation from the airport (point) of departure, even if the child age has changed to the time of renewal of transportation Transportation of unaccompanied children Unaccompanied children may be transported if the child is between the ages of six to twelve years, or at the request of parents, adoptive parents, foster parents or guardians and with the consent of JSC «Red Wings» - up to sixteen years, unaccompanied by parents, adoptive parents or guardians and not trusted to any adult passenger or a passenger who, in accordance with civil legislation of the Russian Federation has acquired full legal capacity until reach the age of eighteen years. JSC «Red Wings» not carries out transportation of children up to six years without being accompanied by an adult passenger or a passenger, who in accordance with the civil legislation of the Russian Federation acquired full legal capacity until reach the age of eighteen years Unaccompanied children between the ages of six to twelve years old are transported under the supervision of JSC «Red Wings» only by direct scheduled flights after registration by parents, adoptive parents or guardians at the departure airport while taking an unaccompanied child to the transportation of a written application for the transportation of an unaccompanied child and declarations about responsibility, with a mark in the ticket (in booking) on the presence of the power of attorney (agreement) under the signature of the person, who bought the ticket

70 Unaccompanied child is accepted to transportation by JSC «Red Wings» under the conditions that: 1. there is the prior consent of JSC «Red Wings» for the transportation of an unaccompanied child; 2. the child seer-off are present at the airport up to the aircraft departure; 3. the unaccompanied child will necessarily be met at the destination airport; 4. unaccompanied child is transported by the direct scheduled flight; 5. transportation of the unaccompanied child is paid by the full normal tariff; 6. number of carried unaccompanied children is no more than two on one aircraft Children in the age of twelve years and older can be transported by JSC «Red Wings» unaccompanied by an adult passenger or a passenger who, in accordance with civil legislation of the Russian Federation has acquired full legal capacity until reach the age of eighteen years Application for transportation of unaccompanied child and the responsibility declaration are filled in 4 copies: the First copy the Second copy the Third copy the Fourth copy remains with accompanying persons; at registration is transmitted to the Representative (Agent of the Service provider) of JSC «Red Wings» in the airport of departure; is transmitted to the flight attendant responsible for the service of an unaccompanied child on board the aircraft; is transferred by the flight attendant to the Representative (Agent of the Service provider) of JSC «Red Wings» in the destination

71 For passport control for departure from the Russian Federation the following documents are required for the unaccompanied child: When going to the CIS countries a child's birth certificate (passport) and a notarized consent (authorization) of parents / guardians to cross the Russian border. When going to foreign countries (only for children with a foreign passport) passport, notarized consent (authorization) of parents / guardians, in which the period of validity should be specified that coincides with the term of transportation and stay in the country of destination, and the child route, according to Article 20 of the Federal law no. 114-ФЗ «On the procedure for exit from the Russian Federation and entry into the Russian Federation» Transportation of an unaccompanied child will be charged at the transportation tariff of 100% of the normal tariff, discounts are not applied for these tickets. 3.8 Transportation of people with disabilities, elderly, sick passengers The passenger is required to determine the possibility of use of air transport on the basis of their health. Transportation of the disabled, the elderly or the ill passengers is carried out, provided that JSC «Red Wings» is not responsible for the deterioration of health of a passenger or other effects occurred during the transportation or after it caused by age, mental or physical condition of the passenger, as certified by the obligation of passengers who have the right to request the representative of JSC «Red Wings» or the Registering agent of the Service provider in the presence of bases The passenger, physical or mental condition of which causes the concern of personnel of JSC «Red Wings» in relation to the health of the passenger, is allowed to air transportation after provision of a certificate of medical establishment that the passenger is not contraindicated for transportation by air transport, which lists special requirements for the transport

72 3.8.3 Transportation of passengers, recognized by the court as incapable, is made by JSC «Red Wings» at the request of parents, adoptive parents or guardian and accompanied by an adult passenger, capable of ensuring the safety and security of incapable passengers for people around them Partially incapacitated passengers on flights of JSC «Red Wings» are provided with in advance stipulated place. Partially incapacitated passengers who medically need additional oxygen during transportation are not accepted to transportation Passengers with reduced mobility travelling in a wheelchair, electric wheelchair, folding chair alone are accepted for JSC «Red Wings» flights. A seriously ill passengers with disabilities to move independently are accepted for the JSC «Red Wings» flights only escorted by assistants to give special care during the flight /(4.18.1) Wheelchairs and other assistive devices used by passengers with disabilities and other persons with physical dysfunctions are carried free of charge as checked baggage in the aircraft BCC, and weight of the individual vehicles is not included in the free baggage allowance /(4.18.3) In the passenger cabin of the aircraft allowed transportation of collapsible wheelchairs and other assistive devices used by passengers, weight and dimensions which allowed put them safely in the cabin of the aircraft on a shelf above the passenger seat or under the seat ahead of standing passenger chairs JSC «Red Wings» or the Service Provider at the transportation of passengers with disabilities and other persons with physical dysfunctions in the individual movement means, seriously ill passengers shall inform a destination and intermediate points on the transportation of such passengers to take the necessary measures for their delivery from board and on board the aircraft

73 3.8.9/(4.18.4) A wheelchair with an electric drive that is used by the passenger, shall be in checked baggage at check-in. JSC «Red Wings» or the Service provider provide information to destinations and stopover that on board the aircraft there is a disabled passenger with an electric wheelchair, for provision of the wheelchair to them on arrival in the first place. This information indicates the passenger's name, location of the electric wheelchair and electric batteries placed separately /(4.18.5) Passengers using a wheelchair with an electric drive are required to be in possession of a set of keys / devices to disconnect the battery terminals of the wheelchair, as well as packaging for the battery in accordance with ICAO TI. Detaching and attaching the battery terminals for wheelchairs with the electric drive is made by a passenger independently or at the request of the need for services - by the Service provider In order to ensure flight safety, for implementation of technical or operational requirements, JSC «Red Wings» shall have the right to limit the number of transported patient - passengers and passengers with disabilities on any of its flights, even if there is qualified support of such passengers. The number of passengers with reduced mobility on flights of JSC «Red Wings» cannot be more than the number of staff able to assist them in an emergency and cannot exceed five such passengers on a single aircraft. Transportation of groups of passengers with disabilities and other persons with physical dysfunctions is performed by prior agreement with JSC «Red Wings». 3.9 Transportation of passengers with vision, hearing disabilities Passengers with disabilities of hearing and vision at the same time are transported, accompanied by a passenger, to assist them in flight The passenger, deprived of vision, may be carried accompanied by a guide-dog Transportation of passengers, deprived of vision, accompanied by a guide-dog is produced by JSC «Red Wings» after the presentation of a document confirming the disability of a passenger, and the document confirming the special training of the guide-dog

74 3.9.4 For the transportation of passengers, deprived of vision, accompanied by a guide dog, the Authorized agent when booking the passenger seat on board the aircraft and at registration of the passenger ticket to them shall inform JSC «Red Wings» on transportation of such passengers in order to assist passengers at check-in and airport of departure in the process of delivery to the aircraft and from the aircraft at the destination airport The guide-dog accompanying the passenger, deprived of vision, is transported by JSC «Red Wings» for free in excess of the free baggage allowance. The guide-dog must have a collar and a muzzle and be tied to a chair at the feet of the accompanied passenger The amount of guide dogs carried on the aircraft is determined by the number of persons on board the aircraft with disabilities and other persons with physical dysfunctions but should not exceed 5 guide-dogs within the same flight. NOTE: In case numerous applications to confirm acceptance of passengers escorted by guide-dogs received, these applications are accepted by JSC «Red wings» subject to the specific conditions of the upcoming transportation Transportation of pregnant women and newborn babies Transportation of pregnant women is made under the condition that JSC «Red Wings» is not liable to the passenger for any adverse consequences that may arise for the passenger and the fetus during transportation and due to transportation, as evidenced by the corresponding obligation, signed by the passenger to be filled at the registration Pregnant women with gestational age of more than twenty-eight weeks can be transported by JSC «Red Wings» in the presence of a certificate from a doctor, supervising the pregnancy, with a confirmation that the pregnancy is normal. This doctor certificate must indicate that there are no contraindications for air travel. The above certificate must be issued no later than seven calendar days prior to the transportation by air Transportation of newborn infants aged less than seven days is carried out under the condition that JSC «Red Wings» is not responsible to the parents for possible consequences as a result of transportation for the health of their child

75 3.11 Transportation of deported passengers and passengers who are denied entry to the territory of a foreign state or the Russian Federation Transportation of these categories of passengers is made in accordance with Russian law, and international legislation in the field of Civil Aviation Deported passengers and passengers who are denied entry, is responsible for the reimbursement of all expenses incurred by JSC «Red Wings» in connection with such carriage, as well as for reimbursement of all costs of JSC «Red Wings» and other carriers in exporting if any, associated with the reverse transportation, accommodation and meals at the point of refusing the entry and transfer points on the return route JSC «Red Wings» have the right to include in the payment of the costs incurred any amounts paid by the passenger or by the Organization, which registered the passenger transportation for the unused flight or any other sum held by JSC «Red Wings», paid by the passenger or the Organization, paid the ticket Transportation of officials Service of officials at the departure, arrival, transit or transfer airports is made in the halls of officials and delegations (if there are any). Requirements to conduct the established formal procedures at the registration of officials do not differ from the standard requirements Service of officials in the halls of officials and delegations is made on the basis of applications. Applications are submitted by representatives of state, public, political, religious and commercial organizations. Service in the hall of officials and delegations is obliged to be paid by the passenger Officials must arrive at the airport of departure no later than the end of registration of passengers on the flight Delivery of passengers served in the hall of officials and delegations to the aircraft of JSC «Red Wings», and their carry-on baggage and checked baggage, is made in the last instance separately from other passengers Boarding of passengers served in the hall of officials and delegations, and unloading of baggage from the aircraft of JSC «Red Wings» at the destination airport are made in the first place (after the baggage of transfer passengers)

76 3.13 Transportation of employees of the State Courier Service at the Government of the Russian Federation on duty For employees of ГФС at the Government of the Russian Federation the registration and issuance of tickets is made out of turn Registration of tickets of the service staff, registration of transported correspondence are performed prior to the passenger check-in and during check-in - out of the lineup Preflight inspection of employees of ГФС, their baggage and hand luggage (except for seats with accompanying correspondence) is made on a general basis, out of the lineup Employees of ГФС when performing their duties are allowed to carry weapons on board the aircraft Transportation of correspondence of ГФС at the Government of the Russian Federation is made with deployment of correspondence in the passenger seats with weight up to 75kg for each seat next to their escort officer, or in a convenient observation of their place in the established order Transportation of correspondence in the aircraft cabin is registered by the passenger ticket, the value of which amounts to 100% of the normal tariff for the relevant class of service. Free baggage allowance on such ticket is not applied Boarding of employees of ГФС at the Government of the Russian Federation, carrying correspondence, is made before the general boarding Transportation of transit and transfer Air transportation of transit passengers is performed on one flight of JSC «Red Wings», if provided or made stopovers of the aircraft during the flight Delivery of passengers from the aircraft to the airport building at the aircraft arrival at the transit point and boarding of such passengers on board the aircraft for the next flight to the destination is made in the first turn

77 Transportation of passengers which, in accordance with the Air Carriage Contract, arrived at the transfer airport by one flight of JSC «Red Wings» and then transported on another flight of JSC «Red Wings» or another Carrier along the transportation route (hereinafter - the transfer passenger) is carried out in accordance with the Agreements between the Carriers or the Agreement «M2-closed fare» Baggage of the transfer passenger, subject to customs control, shall be accepted for transportation in accordance with the customs legislation of the Russian Federation and / or the customs legislation of the country, to the territory, from or through the territory of which the transportation is made JSC «Red Wings» or Authorized agent thereof at registration of the passenger ticket on the transit or transfer route of transportation: 1. Ensure booking and passenger transportation booking confirmation with transfer at an intermediate airport from the transfer airport to the destination point, allowing the passenger to arrive to the transfer airport for registration at the scheduled time. 2. Inform passengers traveling with a transfer or with the aircraft stop in an intermediate airport, on the procedures to be performed by the passenger for its further transportation to the destination point. 3. Inform the passenger on the requirement of state bodies in the transfer airport in case of the international transportation, including: 1. on the possibility of baggage registration as a transfer baggage to the destination airport by following the route of transportation from the departure airport in the territory of the Russian Federation to the airport of destination outside the customs territory of the Customs Union with a stopover in the place of departure from the territory of the Russian Federation only in case of absence of goods subject to customs declaration in writing; 2. on the possibility of baggage registration as a transfer to the destination airport while following a transportation route from the departure airport outside the customs territory of the Customs Union in the airport of destination in the Russian Federation with a stopover in the place of arrival to the Russian Federation only in case of absence of goods subject to customs declaration in writing; 3. that use of a simplified procedure under which the transfer baggage can be checked to the final destination does not exempt the transfer passenger from compliance with other requirements of the customs legislation of the Customs Union and customs legislation of the Russian Federation

78 In case of transportation by one ticket, baggage receipt, or registered additional ticket together with it, baggage receipt, in which the ticket number is specified, to which it is registered, JSC «Red Wings» take all possible measures to ensure the minimum connection time with the flight on which the passenger booked the seat, allowing the passenger to pass all pre-flight formalities provided for in the transfer airport and to fulfill the requirements related to border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and / or the laws of the country to, from or through the territory of which the transportation is made At registration of transfer passengers baggage at the point of departure every baggage seat is marked with special transfer tags, the baggage is registered to the destination point Transportation of business class passengers Business class passengers receive special service at the airport, including registration at a separate check-in desk, service in the business lounge and delivery on the aircraft board separately from economy class passengers, and receive increased free baggage allowance On board the aircraft business class passengers seat in the business class cabin and receive special services Upon arrival the business class passengers leave the aircraft in the first turn, apart from the passengers of economic class, but not before officials Transportation of passengers traveling with service tickets Service passengers can be transported by service tickets on flights of JSC «Red Wings» with their consent. The service passenger may be provided with the service ticket with or without a confirmed reservation Service of passengers, traveling with the service tickets with confirmed reservation is made in the same way as the service of passengers, who paid the cost of the ticket, in accordance with the standard procedures of registration

79 When servicing the passengers without a confirmed booking the following conditions must be met: 1. the passenger may be accepted for transportation if a seat is available after registration; 2. in the case of transit transportation of a passenger, they should be informed that the transportation may be suspended in any of the transit airports due to lack of free seats on the next segments of the transportation and that JSC «Red Wings» do not bear any responsibility for it; 3. in case of transfer transportation, the passenger and their baggage may be registered only to the first stopover airport In case of violation of the regularity of flights, passengers with service tickets with confirmed reservations are treated in the same way as passengers who have paid for a ticket. Passengers with tickets without a confirmed reservation who have been already accepted to transportation, are served in case of the flight schedule break in the same way as all other passengers Passengers with service tickets without a confirmed reservation are treated at the transfer airport in the same way as at the departure airport Provision of additional seats to the passengers For transportation with increased comfort, a passenger may reserve the required amount of seats. Extra seats are paid at a rate of 100% of the current tariff Transportation of diplomatic couriers A diplomatic courier must have and provide on demand of JSC «Red Wings» documents confirming their special powers as a person accompanying the special baggage or mail Transportation of diplomatic couriers is carried out in accordance with the requirements of government agencies

80 Diplomatic baggage (mail), accompanied by a diplomatic courier may be carried in the aircraft cabin. Such baggage is registered as unchecked baggage (carry-on luggage) separately from the personal baggage of the diplomatic courier and can be placed on a separate passenger seat Weight of the diplomatic baggage (mail) carried in the cabin of the aircraft must not exceed the average passenger weight (no more than 80kg), and overall dimensions of baggage should allow to place it on a separate passenger seat Diplomatic baggage (mail) transportation is paid according to the established JSC «Red Wings» tariffs published in reservation systems Transportation under escort JSC «Red Wings» do not perform transportation of escorted convicts and committed persons

81 4 TRANSPORTATION OF BAGGAGE 4.1 General requirements Passenger baggage is accepted for transportation by JSC «Red Wings» in its registration for transportation in the airport of departure, transfer airport, stopover airport or other points of registration Passenger baggage is accepted for transportation by JSC «Red Wings» as the checked baggage, carried in BCC of the aircraft. Luggage of the passengers is transported in the cabin of the aircraft as unchecked baggage (hand luggage) JSC «Red Wings» transport passenger baggage to the destination point on the aircraft, which transports the passenger to whom the baggage belongs. If such transportation is not possible, JSC «Red Wings» in agreement with the passenger carry baggage on passenger aircraft performing the next flight to the destination of the passenger JSC «Red Wings» have the right to refuse a passenger's baggage transportation if the weight, capacity, contents, size or packing does not meet the requirements of these Regulations Baggage of the passenger who has not appeared on the boarding the aircraft after registration, as well as baggage of the transit passenger who has not appeared on the boarding and their hand luggage on board the aircraft shall be subject to mandatory removal from the aircraft and mandatory inspection. 4.2 Free baggage allowance The passenger has the right to transfer their baggage within the allowance established by JSC «Red Wings» at no extra charge (hereinafter - the free baggage allowance). Claimed to be transported by the passenger during the registration carry-on baggage that exceeds the free baggage allowance for carry-on baggage: by number of places hand luggage; or by weight of hand luggage; or at least one limit valid outline size of hand luggage, is allowed for carriage only as checked baggage in BCC of the aircraft in compliance with the free baggage allowance for checked baggage

82 4.2.2 Standard conditions for determining the free baggage allowance on flights of JSC «Red Wings» for tariff groups of economy class service: Free baggage allowance: Group tariffs Y Base Standard Light Allowable amount piece of carry-on baggage Emission limit values for dimensions one piece of carry-on baggage Permissible weight of piece of carry-on baggage Allowable amount piece of checked baggage Maximum allowable sum of three dimensions of each piece of baggage Permissible weight of piece of checked baggage Carry-on baggage not more not more than 1 piece than 1 piece length: 55cm length: 55 cm width: 40cm width: 40 cm height: 20cm height: 20 cm not more than 5kg not more than 5kg Checked baggage not more not more than 2 pieces than 1 piece not more not more than 203cm than 203cm not more than 23kg not more than 23kg not more than 1 piece length: 55 cm width: 40 cm height: 20 cm not more than 10kg not allowed - - Ski or snowboard equipment as checked baggage Allowable amount piece of checked baggage not more than 1 piece not more than 1 piece Maximum allowable sum not more not more of three dimensions of than 203cm than 203cm each piece of baggage Permissible weight of piece of baggage NOTES: not more than 23kg not more than 23kg Is paid at the rate as excess baggage 1. These standard baggage allowance applies to adult passengers, children from two to twelve years old, children up to two years with the provision of places. 2. For children up to two years without granting a separate place free checked baggage allowance is 1 piece weighing not more than 10kg and the sum of three dimensions not exceeding 203cm

83 Carriage of specific categories of baggage: The name of a special category of baggage Skis in the ski covers, snowboards, ski poles, boots, helmets, goggles, special clothing in calculating the one set of equipment weighing no more than 23kg and the sum of dimensions not exceeding 203cm per passenger Other sports equipment or gear (bicycles, golf equipment, equipment for hockey, other sports equipment) Animal in the passenger cabin Animal in BCC of the aircraft Weapons and ammunition Conditions of carriage For Base and Standard tariffs are carried free of charge and are not included in the free baggage allowance. For Light are transported for an additional fee For Base and Standard is regarded as a single piece and included in the baggage allowance. For Light are transported for an additional fee Not included in the free baggage allowance. The payment is calculated at the rate of the additional space in excess of the free baggage allowance regardless of the total number of pieces of baggage and the applied tariff Not included in the free baggage allowance. The payment is calculated at the rate of the additional space in excess of the free baggage allowance regardless of the total number of pieces of baggage and the applied tariff. Additional guests will be charged in case of excess size or weight of the cage with an animal set norms for one piece of baggage Is regarded as one piece of baggage and is not included in the free baggage allowance. The payment is calculated at the rate of the additional space in excess of the free baggage allowance

84 The order of application of tariffs for carriage of baggage: If the baggage of passenger exceeds the free baggage allowance: by number of pieces of baggage; on luggage weight allowed; the sum of the three dimensions of baggage; - charged for the carriage of baggage in excess of the free baggage allowance: Excess baggage allowance limits Transportation fee, RUR By number of pieces of baggage Each additional piece of baggage in excess of the norm 2500 On allowable weight of one piece of baggage and subsequent pieces More than 23kg, but not exceeding 32kg 2500 More than 32kg**, but not more than 50kg 5000 The sum of the three dimensions of baggage More than 203cm** 2500 NOTES: 1. Admission to transportation of carry-on baggage that exceeds the free baggage allowance for carry-on baggage, set forth in cl of this Regulation. **2. Baggage exceeding a specified size and / or weight, carried only by prior arrangement with JSC «Red Wings» Free baggage allowance applies to passengers indicated in NOTES of cl of this Regulation

85 4.2.4 Free baggage allowance is applied to both scheduled flights and charter flights. There may be exceptions on charter flights on the basis of a contractual relationship with the Customer. JSC «Red Wings» is entitled to apply an increased baggage allowance on certain directions of air transportation Next can be transported free of charge over the free baggage allowance on flights of JSC «Red Wings»: Handbag or briefcase. Folder for papers. Umbrella. Cane. Bouquet of flowers. Outerwear. Prints for reading in flight. Baby food to feed the child during the flight. Mobile phone. Camera. Camcorder. Laptop. The suit in a holdall. Children's cot in case of baby transportation. Crutches, folding wheelchair, having dimensions that allow secure them in the aircraft cabin on the shelf above the passenger seat or under the seat in front of the passenger seat. Baby stroller when transporting the child. Wheelchair. Guide-dog - not more than five guide-dogs on one aircraft. Things / animals listed in cl hereof, except for a baby stroller and a wheelchair, are not provided for weighing, are not subject to registration and not marked with tags. Baby stroller, wheelchair are weighed at registration, marked with baggage tags and are transported in excess of the free baggage allowance

86 4.2.6 JSC «Red Wings» take for transportation the baggage of specific categories for which the norm of free baggage allowance is not used: Pets, birds. Special means, cold steel and firearms, ammunition. Transportation of said baggage is paid in accordance with published tariffs, regardless of other things of the passenger carried as the baggage At the request of passengers, traveling together with the same purpose of the trip, confirmed by documents (itinerary receipt numbers follow one another or tickets are purchased in a single agency in one day), to the same airport (point) of destination or the airport (point) of stop by the same flight (family members, persons traveling together or following to a business trip), JSC «Red Wings» apply to those passengers the combined free baggage allowance. This summation is only applicable to the free baggage allowance, and baggage is registered for each passenger individually In case of involuntary decrease in the service class the passenger is entitled to carry the baggage on the free baggage allowance set for the paid service class In case of the flights of joint operation with other Carriers there may be applied baggage allowances of the Carrier actually performing the flight, unless otherwise is provided by the Agreement between the Carrier-partners JSC «Red Wings» or Authorized agent thereof when issuing the ticket inform the passenger about baggage transportation conditions, including, but not limited to, an established norm of free baggage allowance, as well as the need to pay for transportation of excess baggage or baggage subject to compulsory payment If the itinerary receipt contains the free baggage allowance greater than the established by JSC «Red Wings», JSC «Red Wings» have no right to reduce free baggage allowance for the passenger indicated in the itinerary receipt. If the allowance in the itinerary receipt is less than established by JSC «Red Wings», the latter have the right to increase the free baggage allowance up to the allowance established on this route

87 4.3 Checked baggage Upon registration of the ticket and baggage check-in the passenger is obliged to present to weighing all the baggage intended for transportation, except for the hand luggage of the passenger and not put in the baggage that passengers are entitled to carry in excess of the free baggage allowance and free of charge JSC «Red Wings» or the Service provider post information about admission to the transportation of baggage, number of places and weight of baggage, except for the hand luggage of the passenger and not put in the baggage that passengers are entitled to carry in excess of the free baggage allowance and free of charge, in electronic form in the automated registration system At registration of the baggage a passenger is given with a piece of (coupon) numbered baggage tag, and the other piece is attached to each piece of baggage taken by JSC «Red Wings» for transportation under the responsibility of JSC «Red Wings» for the safety of these things since their delivery by the passenger till their delivery to the passenger (hereinafter - the checked baggage) Numbered baggage tag is used to identify each checked baggage seat and contains the information on: a) name and surname of the passenger; b) flight number; c) date of departure; d) airport (point) of departure; e) airport (point) of destination to which the checked baggage is accepted for transportation; f) weight of baggage; g) other additional information - if necessary To indicate the special conditions of transportation a special not numbered tag can be attached to the checked baggage

88 4.3.6 The passenger's checked baggage is carried on the same aircraft of JSC «Red Wings», where the passenger is transported Each seat of the checked baggage is accepted for transportation if the packaging is in good order, providing its safety during transportation and handling, and excludes the possibility of: injury to passengers; causing harm to members of the crew; causing harm to third parties; aircraft damage; damage to baggage of other passengers; damage to other property. Baggage that does not meet the above requirements is not permitted for transportation Baggage having external damage signs that do not affect its safety during transportation and handling and cannot cause harm to the passengers, crew members, third parties, damage to aircraft, baggage of other passengers or other property may be accepted for transportation with a limited liability as the checked baggage, with the consent of JSC «Red Wings». Such baggage is additionally attached with a special baggage tag of limited liability «LIMITED RELEASE». The presence and type of damage are confirmed by the signature of the passenger JSC «Red Wings» and / or the Service provider after baggage registration for transportation are responsible for the checked-in baggage and its packing Since the delivery of the checked baggage for transportation and the time of its delivery to the passenger, the access of the passenger to the checked baggage is prohibited, except in cases of identification or additional inspection by the relevant authorized agencies

89 JSC «Red Wings» have the right to check the weight of the baggage carried by passengers in the airport of departure and / or destination airport. If it is determined that the passenger is carrying baggage in excess of the free baggage allowance with no corresponding payment of transportation, JSC «Red Wings» may require to pay for transportation of such part of the baggage The size of one seat of baggage must not exceed 203cm on the sum of three dimensions, the weight of one seat of baggage must not exceed 32kg. Baggage in excess of the specified size and / or weight is transported only by prior arrangement with JSC «Red Wings» and is paid according to the tariff or is registered as under the rules of transportation of cargo, while the free baggage allowance is not used for the excess baggage Weight of one seat of checked baggage must not exceed 50kg, except for wheelchairs used by passengers with disabilities and other persons with physical dysfunctions. JSC «Red Wings» have the right to refuse to accept the baggage to be transported as checked baggage, the weight and / or the size of which do not comply with the requirements of these Regulations In case of connection for less than 24 hours the transfer baggage is registered to the final destination or the point of transfer, depending on possibilities of the airport of departure / transfer and the requirements of public authorities at the point of transfer. If a passenger has a connection between flights for more than 24 hours, their baggage is registered only to the point of transfer The use of a simplified procedure under which the transfer luggage can be registered to the destination airport does not release the transfer passenger from compliance with other requirements of the customs legislation of the Customs Union and the Russian Federation legislation on customs Submission of the transfer baggage, registered in accordance with the legislation of the Russian Federation, by JSC «Red Wings» to the customs authority for customs control in the transfer airport does not release the passenger from liability for violation of the customs legislation of the Customs Union and the Russian Federation legislation on customs

90 4.4 Passenger's belongings (hand luggage) Passenger's belongings (hand luggage) are unregistered baggage accepted for transportation in respect of the free baggage allowance The hand luggage accepted for transportation are items, maximum weight and dimensions of which are limited by JSC «Red Wings» and allow safely placement in the aircraft cabin Hand luggage at transportation is placed under the passenger seat. Small light things and outerwear of a passenger weighing less than 2kg can be placed above the passenger seat in the lockable overhead luggage compartment JSC «Red Wings» or the Service provider when registering a hand luggage, carried in the cabin of the aircraft, provide the passenger with the not numbered tag «Hand luggage» and enter the weight of hand luggage into the automated registration system The passenger is obliged to care about the safety of hand luggage and items carried by passengers in the aircraft cabin. JSC «Red Wings» is not responsible for the hand luggage and items carried by passengers in the aircraft cabin. Passengers is obliged to take hand luggage and items carried in the aircraft cabin with them at leaving the aircraft. 4.5 Excess, oversized and heavy baggage Excess baggage, oversized baggage and heavy baggage are accepted for transportation only if the aircraft of JSC «Red Wings» have free capacity and subject to payment of the passenger baggage, except in cases when the transportation of such baggage has been agreed with JSC «Red Wings» and paid when booking, as well as in cases of transportation of wheelchairs and other assistive transportation means used by the passenger with disabilities and other persons with physical dysfunctions in accordance with the procedures for provision passengers with disabilities and other persons with physical dysfunctions with services in airports and in aircrafts, provided by paragraph 13 of Article of ВК РФ

91 4.5.2 JSC «Red Wings» have the right to limit the reception, transportation or to refuse to carry baggage the weight of which exceeds JSC «Red Wings» free baggage allowance, if such transportation has not been beforehand agreed with JSC «Red Wings» If the passenger intends to transport the baggage weight and / or size of which are smaller than they were booked and pre-paid, JSC «Red Wings» return to the passenger the transportation payment difference between the booked and the actual weight and / or size of the baggage A passenger on the route shall be entitled to reduce or with the consent of JSC «Red Wings» to increase the weight and number of seats of the carried baggage. In case of increase by the passenger in the way of the weight and / or seats quantity of the transported baggage, they are obliged to pay the cost of transportation of baggage, the weight or dimensions of which exceed the established norm of free baggage allowance for the previously paid transportation. In case of reduction by the passenger on the route of weight of carried baggage, no recalculations for previous payment for baggage are made by JSC «Red Wings» Passengers at reservation of capacity on the aircraft are obliged to inform JSC «Red Wings» or their Authorized agent on transportation of the oversized baggage. JSC «Red Wings» have the right to refuse admission to the transportation of not reserved oversized baggage Oversized baggage - is the baggage, seat dimensions of which in the sum of three dimensions exceed 203cm. Heavy baggage - is baggage with weight (one seat) exceeding 32kg Free baggage allowance is not used for the oversized and heavy baggage, the transportation of such baggage must be paid at the tariff for excess baggage The oversized baggage is accepted for transportation provided that the dimensions of loading hatches and BCC of the aircraft of JSC «Red Wings» allow its loading (unloading) to (from) the aircraft and placing on board the aircraft. Such baggage must have carrying handles and accessories for its mounting when placed on the aircraft If necessary to transport excess, heavy or oversized baggage on the aircraft by several carriers, the passenger must obtain the consent of the Carriers for such transportation

92 4.6 Documents for payment for excess baggage Transportation of oversized baggage, heavy luggage, pets and birds is paid based on the actual weight of such baggage by established by JSC «Red Wings» baggage tariffs independently of other things of the passenger, carried as baggage, with the exception of guide dogs, next to the passenger deprived of view, as well as wheelchairs used by passengers with disabilities and other persons with physical dysfunctions The receipt for payment of excess baggage or electronic multi-purpose document (EMD) certify payment by the passenger for the baggage transportation. 4.7 Transportation of baggage with provision of additional seats in the aircraft cabin Baggage of the passenger which requires special precautions during transportation or special conditions for its handling (fragile and breakable objects, film and photographic, television and video equipment, radios, home office equipment, musical instruments, electronic and optical devices, etc.) may be carried in the aircraft cabin with placing on a separate passenger seat Transportation of the baggage in the aircraft cabin is made and implemented by prior agreement with JSC «Red Wings». The passenger is obliged to inform JSC «Red Wings» / Authorized agent on the baggage transportation in the aircraft cabin when booking the transportation or purchasing a ticket and pay for a separate seat for that baggage The transportation of baggage in the aircraft cabin is registered with a separate ticket, the cost of which is 100% of the tariff, which is used for registration of the accompanying passenger transportation, for one additional passenger seat. In case of baggage transportation on several passenger seats, the transportation cost is calculated based on the number of passenger seats required for baggage location The weight of one seat of baggage carried in the cabin of the aircraft of JSC «Red Wings» must not exceed the average passenger weight (less than 80kg) and overall dimensions should allow to place it on a separate passenger seat. Packing of baggage carried in the cabin of the aircraft must ensure its fastening on the passenger seat Delivery of the baggage carried in the cabin of an aircraft to the aircraft, its loading, placing in the cabin of the aircraft, unloading from the aircraft and delivery from the aircraft are made by the passenger carrying the baggage

93 4.8 Requirements for the content of baggage and hand luggage In order to ensure flight safety, the following cannot be accepted for transportation on the aircraft as baggage, hand luggage or things at the passenger: 1. objects and substances transportation of which is prohibited by the law of РФ and the governmental orders, rules and regulations of governmental bodies of РФ, international instruments in the field of civil aviation and the international agreements of РФ, documents of state agencies of any country through or into which the transportation is made; 2. explosives, blasting supplies and items armed with them, ammunition, missiles, and illuminative substances, pyrotechnic products; 3. compressed and liquefied gases; 4. flammable liquids; 5. flammable solids; 6. oxidizing substances and materials, and organic peroxides; 7. toxic substances; 8. radioactive materials; 9. corrosives; 10. firearms and cold steel of all kinds (including gas spray guns), except in cases and in the manner prescribed by law; 11. other materials and substances that can cause harm to passengers, aircraft or property on board the aircraft or may be used for acts of unlawful interference with civil aviation activities; 12. gas cylinders and cartridges to gas pistols (revolvers); 13. poisonous, toxic or irritating substances; 14. magnetized materials; 15. lighters for personal use, containing unabsorbed liquid fuel and lighter refills, thermomatches; 16. fluids in containers larger than 100ml, even if the container is only partially filled. The detailed list of dangerous substances and items prohibited for transportation on board the aircraft is contained in ICAO TI (Doc 9284)

94 4.8.2 Articles and substances which may be carried in limited quantities: 1. Cylinders with gas of Category 2.2 specified in ICAO TI, for actuating the artificial limbs; non-radioactive drugs, medicines containing alcohol and toiletries (sprays, hair spray, perfume, cologne) - total net quantity of each product or substance should not exceed 0.5kg or 500ml, the total net quantity of all products carried by one passenger should not exceed 2kg or 2 liters. 2. Curling catalyst irons containing hydrocarbon gas - not more than one item per passenger Articles and substances which may be carried in limited quantities and only in checked baggage with an isolated passenger access to the baggage during the flight: 1. Crossbows, underwater guns, swords, sabers, broadswords, scimitars, cutlasses, bayonets, daggers, knives, hunting knives, flick knives, knives with latched locks, replicas of any types of weapons. 2. Domestic knives (scissors) with the length of the blade more than 60mm; 3. Alcoholic beverages containing more than 24% but not more than 70% alcohol by volume in containers with a capacity not exceeding 5 liters in packaging intended for retail trade - no more than 5 liters per passenger. 4. Liquids and alcoholic beverages with an alcohol content by volume of not more than 24%. 5. Aerosols intended for use in sports or household purposes, cans which are protected by caps from spontaneous emission of contents in containers of no more than 0.5kg or 500ml - no more than 2kg or 2 liters per passenger. 6. Internal combustion engines or fuel cell engines that meet the requirements of special provision A70 ICAO TI. The items in this clause, articles and substances are accepted for transportation as the checked baggage

95 4.8.4 Articles and substances which may be carried in limited quantities in the things near the passengers: 1. Medical thermometer - one per passenger. 2. Mercury tonometer in standard casing - one per passenger. 3. Mercury barometer or manometer, packaged in the airtight container and sealed with the sender seal. 4. Disposable lighter - one per passenger. 5. Dry ice for cooling of perishable products - no more than 2kg per passenger. 6. 3% hydrogen peroxide - not more than 100ml per passenger. 7. Fuel cells, used to power portable electronic devices (e.g., camera, cellular phone, laptop computer and video camera) and spare fuel cartridges - in accordance with ICAO TI. 8. Liquids, gels and aerosols related to non-dangerous in containers of no more than 100ml (or equivalent capacity in other units of volume), packed in a resealable transparent plastic bag of not more than 1 liter - one bag per passenger. Liquids in containers larger than 100ml will not be accepted for transportation, even if the container is only partially filled. Exceptions are made for medicines, baby food and special dietary needs. 9. liquids purchased in duty free shops at the airport or on board the aircraft must be securely packed in a sealed plastic bag, which provides visual access to the contents of the package during the flight on which there is reliable evidence that the purchase was made in airport duty-free shops or on board the aircraft on the day of travel

96 JSC «Red Wings» have the right to decide on the introduction of additional measures to ensure security on flights with the increased risk, thereby prohibit the transportation in the cabin of the aircraft of the following items: 1. corkscrews; 2. hypodermic needles (unless medical justification will be presented); 3. knitting needles; 4. scissors with blade with length less than 60mm; 5. folding (without lock pin) travel, penknives with blade length less than 60mm Articles and substances which may be carried as the passenger baggage with the permission of JSC «Red Wings»: 1. Small cylinders (gross weight up to 5kg) with gaseous oxygen or air needed for medical purposes. 2. Heat emitting elements (i.e. equipment powered by a battery, such as a high intensity underwater lights and soldering equipment, which if accidentally activated generates extreme heat and can cause fire) may be transported in the checked baggage and the carry-on baggage. The heat emitting component or energy source should be removed to prevent unintentional functioning during transportation. 3. Backpack with rescue equipment, comprising a cylinder of compressed gas of Category 2.2 (specified in the ICAO TI) - no more than one pack per passenger. It may contain a pyrotechnic trigger mechanism, which should contain no more than 200mg of net explosive of category 1.4S (specified in ICAO TI). 4. No more than two small cylinders of carbon dioxide or other suitable gas of Category 2.2 (specified in ICAO TI), inserted in a self-inflating life jacket for inflation purposes and no more than two spare cartridges

97 5. Wheelchairs for transportation of patients or others operated by battery, mobility aids equipped with not-spill liquid batteries and transported in the checked baggage, provided that the battery terminals are protected from short circuits and the battery is securely attached to the wheelchair or mobility aid. In cases where the design of transportation means specifically provides for the removal of the battery by the user (for example, foldable design), the battery must be carried in strong, rigid packaging, at the same time the battery must be protected against short circuit. 6. Wheelchairs for transportation of patients or other mobility aids driven by a battery, equipped with spillable batteries and transported in the checked baggage, provided that the wheelchair or mobility aid can be loaded, placed, secured and unloaded always in an upright position, and provided that the battery is disconnected, the battery terminals are protected from short circuits and the battery is securely attached to the wheelchair or mobility aid. In the case of removing the battery from the wheelchair, it must be protected against short circuits, carried in strong, rigid packaging, excluding leakage of the battery fluid, lined with absorbent material sufficient to absorb all the liquid contained in it. 7. Wheelchairs for transportation of patients or other mobility aids operated by lithium ion batteries and transported as the checked baggage, provided that the battery terminals are protected from short circuits and the battery is securely attached to the wheelchair (mobility aid). In cases where the mobility aid design specially provides for the removal of batteries by the user (for example, foldable design), the battery is removed and transported in the cabin under the forward seat, provided that the battery terminals are protected from short circuits, the battery is protected from damage (e.g. by placing it in a protective package), and power consumption of the battery does not exceed 300Wh. It is allowed to carry in the cabin only one spare battery with power consumption not exceeding 300Wh or two spare batteries, with power consumption of each not exceeding 160Wh

98 4.8.6 Transportation of lithium-ion, lithium-metal batteries and devices containing these batteries: Portable electronic devices (watches, calculating machines, cameras, cellular phones, laptop computers, camcorders, etc.) containing lithium metal or lithium ion cells or batteries, in the case when they are carried by passengers or crew for personal use, must be carried as hand luggage. If such devices are transported in the checked baggage, the measures should be taken to prevent the spontaneous bringing them into action Portable medical electronic devices (automatic external defibrillators (AED), inhalers, devices that support continuous positive airway pressure (CPAP, etc.) containing lithium metal or lithium ion cells or batteries are carried only as the hand luggage Spare batteries must be individually protected so as to prevent short circuits (for example, by placing in the retail packaging or wrapping with tape of open poles or placing each battery in a separate plastic bag or protective package), and carried only as a hand luggage Each installed or spare battery: 1. with respect to lithium metal batteries - lithium content must not exceed 2g; 2. with respect to lithium ion batteries - the Watt-hour rating must not exceed 100Wh. Lithium ion batteries, which power density in watt-hours exceeding 100Wh, but not exceeding 160Wh, may be carried as spare batteries in the hand luggage or in equipment located either in the checked baggage or the hand luggage. The transportation is allowed for no more than two individually protected spare batteries per passenger The passenger is responsible for transporting in the baggage of items prohibited for transportation or handed over for transportation without complying with the requirements and conditions of transportation set out in these Regulations

99 4.9 Transportation of weapons, ammunition and special equipment Air transportation of weapons, ammunition and special means (hereinafter - the weapons) is carried out in accordance with the legislation of the Russian Federation and developed on its basis normative documents of federal executive bodies, the laws of other countries and international treaties of the Russian Federation Transfer transportation of any weapons and ammunition is prohibited The passenger during the flight is prohibited to keep in the aircraft cabin: 1. Firearms, gas, air, cold and mechanical weapons of all kinds. 2. Pistols, revolvers, rifles, carbines and other fire, gas, pneumatic weapon, electroshock devices and their imitators. 3. Any models and dummy weapons, including children's toys. 4. Crossbows, underwater guns, swords, sabers, broadswords, scimitars, cutlasses, bayonets, daggers, stilettos, knives (hunting, assault, switchblades, bayonet knives, knives with a thrown blade, with lockable blade, household knives, regardless of their purpose). 5. Explosives, tools and articles armed with them (powder, in any packaging and any number). 6. Cartridges (including small-caliber). 7. Cartridges for gas weapon. 8. Primers (hunting caps). 9. Fireworks. 10. Signal and flares. 11. Ammunition signaling, planting bombs, smoke cartridges, bombs, demolition matches, sparklers, rail firecrackers. 12. Triton, dynamite, ammonal and other explosives. 13. Blasting caps, electric detonators, electric igniters, fire and detonating cords

100 4.9.4 Weapons of the passenger who has the right to keep and bear it, is necessarily passed to JSC «Red Wings» for the flight in the airport of departure, and issued after the flight at the destination airport If the route of the aircraft passes through the state border, the issue of arms crossing the border on board the aircraft must be settled in advance by the passenger with the relevant authorities of the states concerned to comply with existing in these states laws and regulations. The passenger must have a permit to enter the country with weapons from the competent authorities of that state Acceptance for transportation of weapons, preparation of necessary documents, delivery on board the aircraft in the airport of departure and delivery of weapons at the destination airport is performed by САБ employees. Receiving weapons to the transportation from the passenger during the flight is carried out not later than fifty minutes before the aircraft departure specified in the ticket, and registered with an act drawn up in three copies, which shall be signed by the passenger - the owner of the weapons, САБ employee and employees of internal affairs bodies on transport: 1. The first copy of the statement is also signed by JSC «Red Wings» and remains at the departure airport in САБ. 2. The second copy is transferred to JSC «Red Wings». 3. The third copy shall be issued to the passenger for weapons obtaining at the destination airport САБ employee shall inform the passenger - owner of the weapon on the order of its receipt at the destination airport The staff of ФСО, ГФС, having the appropriate travel orders, in the performance of their duties, do not transmit weapons for temporary storage to the Carrier during the flight ФСО and ГФС employees with the relevant travel orders, which are in the performance of their official duties, do not pay for transportation of weapons

101 Employees of Federal Security Service, Internal Affairs Ministry, military and other paramilitary organizations, having relevant travel orders, which are in the performance of their duties, pay for the transportation of weapons in accordance with commercial agreements, and in their absence - by cash Transportation of weapons is carried out in a packaged form in a special locked metal box, which is placed in BCC of the aircraft Transportation of long-barreled weapons, the size of which unassembled does not allow to put it in a metal locked box, is performed in the aircraft BCC in the passenger packaging, sealed with САБ (special packaging, pouch, case, cover) and which meets the security requirements Citizens of Russia can carry weapons on the territory of the Russian Federation in the amount of not more than 5 units and cartridges up to 1000 pieces (but not more than 5kg per passenger) on the basis of permission of the Internal Affairs Minister Transfer to the passengers of weapons in the airport of destination is performed by САБ employees upon presentation by the passenger - owner of the third copy of the act, weapons identity document, a document for the right to carry and store weapons, and if necessary - the appropriate permission to import into the territory of the Russian Federation and export from the Russian Federation Unclaimed passenger weapon in the airport of destination shall be transferred by САБ staff to the law enforcement officers Transportation of pets and birds The following pets may be transported by JSC «Red Wings» on the aircraft as the baggage and hand luggage: dogs, cats and birds. Any other animals are not accepted for transportation in baggage and hand luggage and can be transported as cargo Transportation of pets / birds on aircrafts of JSC «Red Wings» are produced as the checked baggage (BCC of the aircraft) or in the aircraft cabin by prior agreement with JSC «Red Wings», and with the permission of the destination countries or transit countries in case of international transportation

102 The passenger is obliged to inform JSC «Red Wings» or Authorized agent thereof on the transportation of pet animals / birds when booking transportation or buying a passenger ticket, but not later than 48 hours before the flight departure. When registering a passenger carrying pet / bird must provide a stamp / record of pre-veterinary examination pet / bird produced the veterinary point of departure airport A pet / bird during transportation in the aircraft should be placed in a rigid container packaging (wood, plastic), or in a metal cage, with access of air and a strong lock. The container / cage size must allow the animal to stand up to its full height and rotate 360 degrees. The bottom of the container / cage must be waterproof and covered with absorbent material, around the perimeter of the bottom there must be boards, eliminating spillage of absorbent material. Bird cages should be covered with a dense opaque cloth When transporting in the aircraft BCC one container / cage can place no more than two adult animals, if the weight does not exceed 11kg for each and they get along together. Pets of greater weight shall be carried in separate containers / cages. The container / cage can be placed up to three offspring of animals not older than 6 months Transportation of pets / birds in the aircraft cabin is made only with the prior confirmation of such transportation by JSC «Red Wings» in the reservation system and provided transportation of the animal / bird by the adult passenger (no more than 1 container / cage per passenger). Animals / birds must be in containers / cages. Weight of the container / cage with an animal / bird must not exceed 8kg. Container / cage dimensions in the sum of three dimensions (length / height / width) should not exceed 115cm, the container / cage height should not exceed 20cm

103 Passengers with animals are provided with seats in the last five rows in the aircraft cabin for economy class passengers. During the flight, the container / cage with animals / birds in the aircraft cabin must be placed under the forward seat. It is forbidden to place the container / cage with animals / birds in the emergency exit, in the aisle, on the luggage shelf. Animal / bird must be located inside a closed container / cage at all times while on board the aircraft (during the flight, while taxiing, loading / unloading of passengers) During the carriage by air of indoor animals / birds, the passenger must have all necessary documents stipulated by the legislation of the Russian Federation, international treaties and the laws of the country, on the territory of, from or through the territory where the carriage is performed. Prepare of veterinary documents (ВСД) is not required when perform moving through the territory of the Russian Federation pets, service animals, decorative animals, exercised without change of ownership and not connected with entrepreneurial activity, excluding their move to exhibition events JSC «Red Wings» reserve the right to limit the number of animals transported on the same flight, depending on the type of the aircraft, flight route, commercial load, etc. The aircraft cabin can be used for transportation of no more than two containers / cages with pet animals / birds of non-antagonistic species. At the same time the aircraft is allowed to carry antagonists animals (cat / dog, cat / bird), subject to the requirements of their location in the aircraft cabin (on blocks of passenger seats separated by a central aisle of the passenger cabin and placed in different rows of passenger seats) and not more than one animal of each kind The pets / birds are not covered by the free baggage allowance. Transportation of animals / birds is paid at the rate for excess baggage, based on the actual weight of the animal / bird with a container / cage

104 Acceptance for transportation of animals / birds is carried out on condition that the passenger assumes full responsibility for them. JSC «Red Wings» is not responsible for damage caused to third parties by such animals / birds, as well as for loss, delay in delivery, disease or death of animals / birds, as well as is not liable to the passenger carrying an animal / bird in case of refusal of importation or trafficking of animal / bird by any country or territory The passenger is obliged to comply with all the requirements of JSC «Red Wings» and must reimburse JSC «Red Wings» by direct recourse actions and all losses and additional costs in the event of the aircraft damage caused by an animal / bird, existing aircraft equipment and gear, luggage of other passengers, health or life of the crew and other passengers Baggage packing Each seat of checked baggage must have proper packaging to ensure its safety during transportation and handling and eliminating the possibility of causing harm to passengers, crew members, third parties, damage of the aircraft, baggage of other passengers or other property Baggage that does not meet the requirements of cl is not permitted for transportation Connection to the same seat of two or more things that have individual package is not allowed Baggage, in a package that has sharp, protruding objects, as well as baggage in defective packaging is not permitted to transportation, except in the case of marking this category of baggage with the baggage tag «LIMITED RELEASE». NOTE: Baggage having external damage signs that do not affect its safety during transportation and handling and cannot cause harm to the passengers, crew members, third parties, damage to aircraft, baggage of other passengers or other property may be accepted for transportation as the checked baggage, with the consent of JSC «Red Wings». The presence and type of damage are confirmed by the signature of the passenger. Such baggage is additionally attached with a special baggage tag of limited liability «LIMITED RELEASE» JSC «Red Wings» have the right to refuse the passenger in admission of the baggage as the checked baggage if the baggage is not placed in a package that provides its safety under normal handling conditions

105 4.12 Baggage dispensing JSC «Red Wings» (through the Service provider) inform passengers about the place of dispensing of checked baggage in the airport of destination, stopover or transfer, as well as the reason for and the duration of any delay in dispensing of baggage, and provide dispensing of baggage to passengers The passenger is obliged to collect their checked baggage as soon as it is requested for dispensing by JSC «Red Wings» (through the Service provider) at the destination, a stopover or a transfer on the basis of the coupon of the numbered baggage tag Dispensing of the checked baggage is made at the airport to which the baggage has been accepted for transportation At the request of the passenger the checked baggage may be dispensed at the departure airport or at the intermediate point of landing, if the baggage dispensing in these areas is not prohibited by international treaties of the Russian Federation, normative legal acts of the Russian Federation or the legislation of the country to, from or through the territory of which the transportation is made, and if time and circumstances make it possible In the event of such baggage dispensing at the point of departure or at an intermediate point of landing, all previously paid to JSC «Red Wings» amounts in connection with the transportation of baggage can be returned only with the consent of JSC «Red Wings» If the person applying for a baggage is unable to provide with the coupon of the numbered baggage tag, JSC «Red Wings» (through Service providers) may issue the baggage to such person subject to the production of evidence by the person of their rights to the baggage by its identification. The act on the issue of such baggage is mandatory to be drawn up Registered baggage will be delivered to the passenger or other person presenting the baggage tag for each piece of baggage. JSC «Red Wings» (or the Service Provider) do not have the right to check whether the bearer of the baggage tag has the right to receive baggage and is not responsible for damages or expenses incurred by the passenger due to baggage claim without conducting such check Baggage dispensing, if the baggage marked with baggage tag «LIMITED RELEASE» and recorded in the LOADSHEET (except for baby strollers and wheelchairs), is carried out at the arrival hall of the airport of destination. In accordance with the requirements of the Service Provider of the airport of destination baby strollers and wheelchairs, marked with baggage tag «LIMITED RELEASE», may be dispensed in the arrival hall of the destination airport, but not near an aircraft after disembarkation of passengers

106 4.13 Store, search and sales of baggage Checked baggage, not claimed by the passenger, is stored at the destination airport for free for two days, including the day of the arrival of the aircraft Storage of baggage in excess of the period of free storage is charged to a passenger - baggage owner according to current tariffs Storage of baggage subject to customs control, and disposition are made in the manner prescribed by the customs legislation of the Russian Federation Storage of baggage not delivered to the destination airport in time in accordance with the transportation documents of the passenger by the fault of JSC «Red Wings» are performed at JSC «Red Wings» expense Storage of baggage not received by the passenger at the destination airport by the passenger's fault is made at the passenger expense Passenger baggage, which does not have a baggage tag, and the owner of which is not found, is considered as the undocumented baggage Passenger baggage from the moment of its delivery to the destination airport, including undocumented baggage, is considered unclaimed if within 6 months from the date of its arrival, it was not received by anyone. Such baggage is sold by JSC «Red Wings» in accordance with the Russian legislation JSC «Red Wings» or the Service Provider shall, within the prescribed period of storage of unclaimed baggage before its sale, take reasonable steps to search for a passenger - baggage owner Undocumented baggage, the owner of which as a result of investigation has been set is stored in the airport for 6 months from the date when the destination airport, received the baggage, sent a written notice to the owner of the baggage on its arrival. After this period, the baggage is considered unclaimed and is subject to sale Perishables in unclaimed or undocumented baggage, in the event of spoilage shall be disposed. The impossibility of their further storage and the disposal are documented by the relevant act Hand luggage, forgotten by a passenger on board the aircraft, is stored at the destination airport for a time and at storage conditions as for undocumented and unclaimed baggage

107 If JSC «Red Wings» (through the Service provider) have not issued to the passenger the checked baggage at the destination airport, upon written request of the passenger, registered on the basis of a transportation document, JSC «Red Wings» (through the Service provider) provide the necessary measures to find checked baggage, including: 1. Requesting the airport of departure for the presence of luggage. 2. Requesting the airports, where the baggage would be delivered by mistake. 3. Requesting on delivery of the baggage in case of detection In case JSC «Red Wings» (through the Service provider) have not delivered the checked baggage to the passenger subject to customs clearance at the airport to which baggage must be delivered according to the Air Carriage Contract, JSC «Red Wings» inform the passenger on the actions which are necessary to be made by the passenger in accordance with the customs legislation of the Russian Federation or the legislation of the country to the territory of which baggage should be delivered for delivery of the passenger baggage to the specified address If the checked baggage is not found within twenty-one days from the date of application for the non-receipt of baggage, the passenger may claim for compensation for the harm caused by the loss of the checked baggage If the checked baggage is found, JSC «Red Wings» (through the Service provider) provide notification of checked baggage owner and the delivery of the baggage to the airport (point) specified by the passenger, and at the passenger's request at the specified address at no additional charge If the checked baggage with a properly-executed numbered baggage tag arrives to the airport (point) of destination, transfer or stop and is not received or claimed by the passenger, JSC «Red Wings» (through the Service provider) provide a search of the checked baggage owner If the checked baggage owner search has given positive results, JSC «Red Wings» (through the Service provider) provide sending to the owner of the registered baggage of a written notice on the need for baggage obtaining and the order of receipt or delivery of the baggage

108 Checked baggage is stored for six months from the date of notice sending to the owner on the need to receive the checked baggage, and if the owner of the registered baggage is not found - the date of arrival of the aircraft to the airport. In the case of non-receipt by a passenger of the checked baggage after a specified period, the baggage can be sold or disposed in accordance with the procedure established by regulatory legal acts of the Russian Federation If during the search period for the checked baggage, the contents of which deteriorates after a certain storage time, or in case of adverse effects of temperature, humidity or other environmental conditions (hereinafter - the perishable baggage) is at risk of damage, JSC «Red Wings» (through the Service provider) have the right to immediately dispose all perishable baggage or part thereof Hand luggage and belongings of the passengers and not enclosed in baggage which the passenger has the right to carry in excess of the free baggage allowance and free of charge, left or forgotten on board the aircraft are stored at the airport of detection for six months from the aircraft arrival at the airport, and after six months from the date of arrival of the aircraft to the airport may be sold or destroyed in accordance with the procedure established by regulatory legal acts of the Russian Federation In the case of checked baggage arrival to the airport, the numbered baggage tag of which specifies the airport (point) other than the airport (point), to which under the Air Carriage Contract baggage must be delivered (further - mishandled baggage) or the checked baggage, which arrived at the airport without a numbered baggage tag and has not been claimed by the passenger (hereinafter - the undocumented baggage), JSC «Red Wings» (through the Service provider) provide a search of the owner of the baggage and storage for all time of baggage owner search In the case of mishandled baggage arrival to the airport, JSC «Red Wings» (through the Service provider) provide a check on the existing baggage queries. In case of a query on baggage JSC «Red Wings» allow sending baggage in accordance with the query on baggage. In the absence of queries for the baggage JSC «Red Wings» (through the Service provider) provide for notification to the airport from which the baggage was delivered, and sending baggage in accordance with the data specified in the numbered baggage tag. If it is impossible to send baggage to the airport according to the numbered baggage tag, JSC «Red Wings» (through the Service provider) provide a dispatch of baggage to the airport from which the baggage was delivered

109 In the case of arrival to the airport of undocumented baggage, JSC «Red Wings» (through the Service provider) provide drawing of the act. Undocumented baggage is weighed, opened, its contents are described and sealed. Opening the baggage is made by the commission established by the Service provider or JSC «Red Wings». JSC «Red Wings» provide a baggage check on the queries of passengers of non-receipt of baggage, making inquiries to the airports, from where the baggage could be delivered. In case of identifying matching undocumented baggage to the baggage queries, the baggage is delivered in accordance with this query Transportation of regulated products as baggage Transportation of regulated products (plants, plant products, containers, packaging, soil or other organisms, object or material of which may be carriers of harmful organisms, or contribute to the spread of harmful organisms) is carried out in accordance with international treaties on the quarantine of plants, the Russian legislation in the field of the quarantine of plants and plant quarantine laws of the territory, from or through of which the transportation is made Transportation of small self-propelled devices equipped lithium batteries These devices are not the means to move and relate to portable electronic devices on the grounds that they are driven by lithium batteries Restriction for such portable electronic devices transportation in hand luggage or in checked baggage is based on the size (Watt-hours capacity) of the lithium battery: 1. If the power density of lithium batteries does not exceed 100Wh, the passengers can carry the device in the hand luggage and / or checked baggage. Resolution of JSC «Red Wings» is not required. 2. If the power density of lithium batteries exceeds 100Wh but less 160Wh, the passengers can carry the device in the hand luggage and / or checked baggage by the resolution of the Representative of JSC «Red Wings». 3. If the power density of lithium batteries exceeds 160Wh, transportation of devices in hand luggage or in the checked baggage is prohibited

110 NOTE: Examples of small self-propelled devices with lithium batteries: airwheel, solowheel, hoverboards, mini-segway, balance wheel Members of the Service provider must ensure that: 1. Transportable devices are protected against accidental activation. The device must be in the original packaging, or the device is out of power, and the battery is removed from the device, it is necessary to check the button «On / Off». 2. The device has a lithium battery, which does not exceed the power density of 160Wh. All lithium batteries should be marked on the outside. If for any reason, it is not possible to set the specific battery power, and the passenger does not provide a document proving its power (for example, the instructions for use), then such device is not permitted to be carried in any baggage category. NOTE: Power of lithium batteries in Wh can be calculated by multiplying the voltage values (V) and amperage per hour (Ah). If the amperage is indicated in milliamps/hour, the value must be divided by 1000 to obtain Ampere/hour If during the boarding of passengers on board the aircraft, the cabin crew identifies the device that does not meet the requirements of JSC «Red Wings» for the transportation of small self-propelled units equipped with lithium batteries, the senior crew flight attendant / SOP Agent / representative of JSC «Red Wings» refers to the staff of the Service provider, demanding to unload the device from the aircraft with caution Baggage declared value The passenger has the right to declare the value of their checked baggage at the point of departure and at any intermediate point en route The value of registered baggage is declared by the passenger for each seat of baggage separately. The amount of the declared value shall not exceed twenty thousand rubles, and in case of exceeding it the passenger is obliged to provide original documents (checks, copies of checks, etc.) for the estimated luggage. JSC «Red Wings» keep a copy of the submitted documents at the departure airport and allow baggage transportation if the passenger has fulfilled all the baggage valuation conditions

111 The fee for the declared value of the checked baggage is 10% of the declared value and is payable at the point of departure. The declared value may not exceed the actual value of the baggage. Payment for transportation of baggage with a declared value shall be certified by the MCO or receipt for payment of excess baggage, which indicates the points between which the passenger is declared transportation of baggage with a declared value In case of declaration of the value of the passenger checked baggage, JSC «Red Wings» have the right to require the submission by the passenger of the baggage content for inspection and in case of the apparent discrepancy of the declared value and the contents of the baggage to determine its value. In case of disagreement in the assessment between JSC «Red Wings» and the passenger, the passenger is obliged to provide evidence of the cost of checked baggage (bill, price list, check or other document) which declared value. In the absence of the necessary evidence of the size of the declared value, JSC «Red Wings» have the right to refuse transportation of baggage with a declared value in the amount specified by the passenger In order to determine the actual value of the baggage JSC «Red Wings» have the right to create a commission of the Representative of JSC «Red Wings», Agents of the Service provider and other officials All items accepted for transportation as baggage with a declared value must be in good, strong packaging, excluding access to content. Weight and dimensions of the valuable baggage must not exceed the established norms. JSC «Red Wings» have the right to refuse to accept the checked baggage with a declared value if the baggage packaging is recognized as irrelevant by requirements of these Regulations or if the baggage requires special precautionary measures during transportation Acceptance excess unchecked baggage for carriage with a limited liability of JSC «Red Wings» Things, that exceed the free baggage allowance for carry-on baggage, set out in Section 4.2 of this Regulation, that were not declared by the passenger for carriage when registering, but identified at control rack or during the process of passenger embarkation, will not be accepted for carriage, the representative of JSC «Red Wings» decides on the admission of such passenger on board the aircraft JSC «Red Wings» may unilaterally terminate the air carriage contract in case of refusal of the passenger to pay a charge for carriage of baggage, the weight of which exceeds the free baggage allowance

112 Identified at control rack or during the process of passenger embarkation irregular baggage, duty free goods (except drinks, tobacco, perfumes, cosmetics) and other things, exceed the free baggage allowance for carry-on baggage: by number of places hand luggage; or by weight of hand luggage; or at least one limit valid outline size of hand luggage, - by agreement with the representative of JSC «Red Wings» can be accepted for carriage only as unchecked baggage carried with limited liability of Carrier (JSC «Red Wings») in BCC of the aircraft If a decision is made by the representative of JSC «Red Wings» for admission to boarding passenger carrying unchecked baggage in excess of the free baggage allowance for carryon luggage, the representative of JSC «Red Wings» attaches to each piece of excess unchecked baggage of the passenger the baggage tag «LIMITED RELEASE», surrounding the mark in box «NOT ACCEPTED IN CABIN», produces passenger tear-off portion of the baggage tag, mandatory informs passenger about the place of receipt of unchecked baggage with tag «LIMITED RELEASE» at the destination airport (in the baggage claim Hall) If there is a mark in the «NOT ACCEPTED IN CABIN», passengers boarding Agent of the Service provider when arranging for unchecked baggage requests directly from the passenger a confirmation of the absence in the luggage items and substances whose carriage is prohibited in checked baggage Unchecked baggage, exceeding permissible norms, established by these Regulations, the free baggage allowance, labeled «LIMITED RELEASE» tag, at the direction of the representative of JSC «Red Wings» delivered a Service organization at the aircraft for loading this luggage in BCC of the aircraft After finish embarkation passengers the representative of JSC «Red Wings» compares data of the «LOADSHEET» with data of the embarkation passengers control and fixes outcomes of the embarkation passengers in all instances of the «LOADSHEET» in the graph «Last minute Changes», indicating changes in the number and weight of baggage given the added seats that each piece of unchecked baggage, accepted for carriage of excess carry-on baggage, weighs 10kg

113 4.18 Acceptance for carriage with a limited liability of JSC «Red Wings» wheelchairs and other individual means of transportation, used by passengers with disabilities and other persons with physical dysfunctions after registration prior to passengers boarding /(3.8.6) Wheelchairs and other assistive devices used by passengers with disabilities and other persons with physical dysfunctions are carried free of charge as checked baggage in the aircraft BCC, and weight of the individual vehicles is not included in the free baggage allowance During registration of passenger with disabilities or other person with physical dysfunctions: 1. Wheelchair / individual means of transportation shall be weighted. 2. Data about weight of wheelchair / individual means of transportation entered into the computerized registration system. 3. Wheelchair / individual means of transportation marked with baggage tag for checked baggage, a detachable coupon baggage tag is handed over to the passenger. 4. Wheelchair / individual means of transportation is accepted for carriage as checked baggage in excess of the free baggage allowance /(3.8.7) In the passenger cabin of the aircraft allowed transportation of collapsible wheelchairs and other assistive devices used by passengers, weight and dimensions which allowed put them safely in the cabin of the aircraft on a shelf above the passenger seat or under the seat ahead of standing passenger chairs /(3.8.9) A wheelchair with an electric drive that is used by the passenger, shall be in checked baggage at check-in /(3.8.10) Passengers using a wheelchair with an electric drive are required to be in possession of a set of keys / devices to disconnect the battery terminals of the wheelchair, as well as packaging for the battery in accordance with ICAO TI

114 Detaching and attaching the battery terminals for wheelchairs with the electric drive is made by a passenger independently or at the request of the need for services - by the Service provider JSC «Red Wings» provides passengers with disabilities and other persons with physical dysfunctions to remain in their own wheelchair (except wheelchairs with electric drive) or individual means of transportation after registration and prior to boarding the aircraft When registration passenger with disabilities or other person with physical dysfunctions, on demand of a passenger wheelchair (except wheelchairs with electric drive) / individual means of transportation may be accepted for carriage with a limited liability of Carrier (JSC «Red Wings»). In this case, the representative of JSC «Red Wings» after actions of acceptance for carriage wheelchair / individual means of transportation, established in cl this Regulation, additionally marks wheelchair (except wheelchairs with electric drive) / individual means of transportation for carriage with a limited liability of Carrier (JSC «Red Wings») with «LIMITED RELEASE» tag, after which provides the passenger to remain in his own wheelchair or individual means of transportation after registration and prior to boarding the aircraft Just before boarding the aircraft or at the control rack, if the passenger has the wheelchair or individual means of transportation, the passengers boarding Agent of the Service provider / Representative of JSC «Red Wings» / Flight attendant offers a passenger or a passenger accompanying person transform wheelchair / individual means of transportation in the transportation condition and leave it at the aircraft or at the door of the aircraft (when boarding through a telescopic ladder) for loading wheelchair or individual means of transportation in BCC of the aircraft. Then the passenger shall be informed about the place of receipt of wheelchair / individual means of transportation at the destination airport (near the aircraft after disembarkation of passengers or in the arrival hall of the destination airport - in accordance with the requirements of the destination airport Service Provider) In case of absence just before boarding the aircraft or at the control rack «LIMITED RELEASE» tag on wheelchair / individual means of transportation, the representative of JSC «Red Wings» marks it with tag at the control rack or near the aircraft

115 4.19 Acceptance for carriage with a limited liability of JSC «Red Wings» baby strollers, used by passengers after registration prior to passengers boarding When transporting the child on flights of JSC «Red Wings» passenger has the right to carry one baby stroller in excess of the free baggage allowance and without charging a fee During registration of passenger with a child, if the passenger has a baby stroller: 1. Baby stroller shall be weighted. 2. Data about weight of the baby stroller entered into the computerized registration system. 3. Baby stroller marked with baggage tag for checked baggage, a detachable coupon baggage tag is handed over to the passenger. 4. Baby stroller is accepted for carriage as checked baggage in excess of the free baggage allowance When registration passenger with a child, for opportunity to use the baby stroller after registration and prior to boarding the aircraft, on demand of a passenger baby stroller may be accepted for carriage with a limited liability of Carrier (JSC «Red Wings»). In this case, the representative of JSC «Red Wings» after actions of acceptance for carriage baby stroller, established in cl this Regulation, additionally marks baby stroller for carriage with a limited liability of Carrier (JSC «Red Wings») with «LIMITED RELEASE» tag, and then passes the baby stroller to passenger for use it after registration and prior to boarding the aircraft Just before boarding the aircraft or at the control rack, if the passenger with a child has the baby stroller, the passengers boarding Agent of the Service provider / Representative of JSC «Red Wings» / Flight attendant offers a passenger transform the baby stroller in the transportation condition and leave it at the aircraft or at the door of the aircraft (when boarding through a telescopic ladder) for loading the baby stroller in BCC of the aircraft. Then the passenger shall be informed about the place of receipt of the baby stroller at the destination airport (near the aircraft after disembarkation of passengers or in the arrival hall of the destination airport - in accordance with the requirements of the destination airport Service Provider)

116 In case of absence just before boarding the aircraft or at the control rack the «LIMITED RELEASE» tag on the baby stroller, the representative of JSC «Red Wings» marks it with tag at the control rack or near the aircraft Tag «LIMITED RELEASE» («Limitation of liability») for marking piece of baggage for the carriage it with a limited liability of JSC «Red Wings» Form of the tag «LIMITED RELEASE»: