Fly, earn and experience more

Transcription

1 Fly, earn and experience more

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3 Contents Page The Miles & More principle 4 Miles & More card, PIN and mileage account 8 Miles & More online 10 Award and status miles 12 Frequent Traveller, Senator and HON Circle Member 16 JetFriends 20 Earn miles 22 on flights 22 with hotel stays and car rentals 26 with the Miles & More Credit Card 28 Spend miles 30 on flights 31 on one-class upgrades 40 on travel 42 on many other wonderful things 43 Notes 46 Terms & Conditions 48

4 Discover the world of miles Welcome to Miles & More, the worldwide frequent flyer programme. In future, every time you book a flight, stay in a hotel, drive a rental car or shop, you can earn valuable miles for your account 1) and redeem them for awards, such as a one-class upgrade, flight award and more. For more detailed information, please visit: With this brochure, we invite you to get to know the many different possibilities that Miles & More offers. Where can you earn miles, where can you spend them, how can you get a silver or gold card with even more benefits? This is where you ll find concise answers to all of these questions. Miles & More is the frequent flyer programme of: 4

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6 Simply earn and enjoy Miles & More is an attractive frequent flyer programme but it s not just for frequent flyers. Of course you ll earn miles when you fly, but you can also earn miles with a large number of interesting partners from other sectors: On scheduled flights operated by LOT Polish Airlines, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, Lufthansa, Lufthansa Regional 2), SWISS, the Star Alliance carriers and other airline partners By renting a car or staying at a hotel, making 1), 15) phone calls and banking transactions, etc. By making purchases with one of the Miles & More credit cards 6

7 Earn miles To find out how and where you can earn miles, see the Earn miles section on page 22. Spend miles An exciting and varied selection of flight awards, upgrade awards, travel awards, event awards, and merchandise awards are waiting for you. To find the awards available to you and how to obtain them with your miles, see page 30. 7

8 Your key to the programme: Miles & More card and PIN Earning miles is easy and automatic: all you need is your Miles & More card number. To ensure crediting please present your card when travelling or make sure it is included when making a reservation with any one of our partners. In case your miles aren t automatically credited, just use our easy online forms for a retroactive mileage credit at mileagerequest or submit the following documents along with your Miles & More card number to the address shown below: LOT Polish Airlines Miles & More Programme P.O. Box Warsaw 119 Miles will be credited to your account for services rendered within 12 months. 3) Please note that automatic mileage credit can take up to 30 business days to appear in your account. Please request retroactive mileage credit only after 30 days have passed. Required documents: Flights 4) : Original boarding pass(es) and Passenger receipt (copy of your ticket) Hotels/car rentals: Original hotel or car rental receipt Other activities: Please contact the service center of the partner company concerned. 8

9 Miles & More PIN Along with your Miles & More card, you also receive a PIN (Personal Identification Number). You will need this number (along with your Miles & More card number) to inquire about your account balance, request awards or change your individual Miles & More profile online, and to use all other Miles & More online services. For security reasons, you should not disclose your PIN to anyone and we also recommend that you keep your PIN separate from your Miles & More card at all times. You can change your PIN or request a new one at Your Miles & More account All the miles you earn will be credited to your mileage account. You can check your account balance in two different ways. However, we recommend the most up-to-date convenient method: the website. You can get information about your account balance: Online account statements are updated daily and can be viewed at mileageaccount (by entering your card number and PIN) At our account statement printers, available in many airports 9

10 Stay up-to-date with Miles & More online Faster, easier, more up-to-date The best way to get more miles and more convenience is the website. That s why we recommend that you set your Miles & More profile to online. Here s how it works: Simply visit and subscribe to the monthly Miles & More Online Newsletter which includes a link to check your account balance. More for you Your current Miles & More account statement Book your flight award online and get a discount Retroactive credit for miles not automatically credited to your account Purchase missing miles for the award of your choice or give miles as a gift Update your personal Miles & More profile Change your Miles & More PIN After you sign up for the Miles & More online service, you can check your current account balance and individual Miles & More transactions online at any time. 10

11 You will find all the online services in the My Miles section. Under the News & Specials section, you will always find the latest promotions and awards being added from Miles & More partners. Buy miles This option is only available online: to get to the award of your choice even faster, you can purchase up to 12,000 miles per calendar year, for your own mileage account or to give as a gift to friends and acquaintances. All you need is the name and Miles & More card number of the person whom the miles should be credited to Payment is quick and easy with your credit card For more information, visit 11

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13 Miles and status miles a brief overview There are three different types of miles: award miles, status miles and HON Circle miles. Award miles are miles that you can use to redeem for awards. Award miles can be earned on scheduled flights operated by any Star Alliance or Miles & More airline partner, with hotel and rental car partners as well as with many other partners (see page 24) are credited for each flight on the basis of your paid class of service and the distance travelled (there are fixed mileage amounts for flights within Europe: see the chart on page 23 1), 4) ); on world-wide flights 5) you earn double miles in Business Class and triple miles in First Class. This applies for all flights operated by LOT Polish Airlines, the Austrian Airlines Group, Lufthansa, SWISS and flights with most other airline partners. For exceptions, please refer to can be redeemed for awards, including flight, upgrade, travel, event and merchandise awards (see page 30) are valid for 36 months from the date they were accrued and expire at the end of the quarter thereafter if unused, do not expire for Frequent Traveller, Senator, HON Circle Member and JetFriends members provided they maintain their status will only expire after a further 36 months if Frequent Traveller status can no longer be maintained 13

14 Status miles determine whether you will be able to enjoy the advantages associated with the silver Frequent Traveller or the gold Senator card. Status miles are earned on scheduled flights flown and operated by LOT Polish Airlines, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, Lufthansa, Lufthansa Regional 2), SWISS, all other Star Alliance carriers and Cirrus Airlines. Every mile earned with these airlines automatically counts as an award as well as a status mile are valid only in the calendar year in which they are earned are credited double on worldwide flights 5), in paid Business Class and triple in paid First Class HON Circle miles are status miles that can be earned exclusively on scheduled flights flown and operated by LOT Polish Airlines, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, Lufthansa, Lufthansa Regional 2), Lufthansa Private Jet and SWISS. Only these miles count towards HON Circle status. 14

15 Miles & More partner Award miles Status miles HON Circle miles LOT Polish Airlines X X X Adria Airways X X X Air Dolomiti X X X Air One X X X Austrian Airlines Group X X X Croatia Airlines X X X Lufthansa X X X Lufthansa Private Jet X X X Lufthansa Regional 2) X X X SWISS X X X Star Alliance partner X X Cirrus Airlines X X Other airline partners X Hotel partners X Car rental partners X Other partners X Status as of: 02/07 15

16 More benefits for frequent flyers The more status miles you earn the further they ll get you and you can get there faster, more conveniently and with many privileges. Altogether there are three status levels in the Miles & More programme, each valid for at least two years. 16

17 Frequent Traveller achieved at 35,000 status miles per calendar year Benefits 10) : Silver Frequent Traveller card 25 % Executive Bonus 14) on all actual miles and fixed mileage values Access to Business Lounges operated by LOT Polish Airlines, the Austrian Airlines Group, Lufthansa 7) and SWISS Unused miles do not expire as long as status is maintained 8) Check-in at the Business Class counter Waitlist priority Frequent Traveller Service Team Free baggage allowance of 40 kg when the weight concept applies on all scheduled flights operated by LOT Polish Airlines, Adria Airways, the Austrian Airlines Group, Croatia Airlines, Lufthansa, Lufthansa Regional 2) and SWISS 17

18 Senator achieved at 100,000 status miles per calendar year; in addition to the Frequent Traveller privileges 10) : Gold Senator card Access to the Senator Lounges as well as the Star Alliance Gold Lounges operated by the Star Alliance carriers First Class check-in High waitlist priority Booking guarantee in Business Class (C/Class) up to 48 hours before departure Enhanced flight award availability (Senator Premium Award) 50 % mileage discount for a companion on flight awards with LOT Polish Airlines, the Austrian Airlines Group, Adria Airways, Croatia Airlines, Lufthansa and SWISS (Companion Award) Senator Service Team Priority baggage handling Additional free baggage allowance on all flights operated by LOT Polish Airlines or one of the Star Alliance partners (20 kg when weight concept applies; one piece of luggage when piece concept applies) Two electronic upgrade vouchers (evouchers) when Senator status is achieved or card is renewed 18

19 HON Circle Members who accrue 600,000 HON Circle miles within two consecutive calendar years. HON Circle Member can enjoy exceptional privileges 10) : Black HON Circle card Access to the First Class Lounges at Frankfurt Airport and Munich Airport Six electronic upgrade vouchers (evouchers) when HON Circle membership is achieved or card is renewed Limousine service to and from the aircraft at Warsaw and Vienna Airports for members travelling with LOT Polish Airlines or Austrian Airlines Group Senator card for member s spouse or partner Highest flight award availability Booking guarantee in Business Class (if booked in C or D/Class) up to 24 hours before departure Highest waitlist priority 19

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21 JetFriends the Kids & Teens Club from Miles & More JetFriends: The club for all kids and teens between 2 and under 17 that lets them experience the fascination of flying and gives them all the advantages of Miles & More. JetFriends are automatically enrolled in Miles & More and can earn and redeem miles worldwide. As a welcome bonus, JetFriends members receive 2,000 miles, as well as their own club card that works just like a Miles & More card. And here s what s special about JetFriends: unused miles never expire as long as membership is maintained. The bilingual German-English website, is the central meeting point of the club. Here, kids can learn everything about the world of flight and travel in fun and ageappropriate ways. In addition, there are lots of fun games to explore and more. Kids and teens can sign up any time at And of course, membership is free. 21

22 Earn miles without boundaries Earn You will find an overview of the entire world of earning miles on the following pages. For detailed information on all your options for earning miles, please visit: > Earn Miles. Earn miles when you fly: The higher the value of your ticket, the more miles you will earn The amount of miles credited is determined by the booking class of the fare paid Within Europe, each individual booking class is assigned a fixed mileage value For worldwide flights 5), mileage credit is determined by the distance travelled as well as the booking class (double miles earned in paid Business Class, triple miles in paid First Class) For an overview of how many miles can be earned on specific flights, please refer to the chart to the right. This chart applies to all flights operated by LOT Polish Airlines, Adria Airways, the Austrian Airlines Group, Croatia Airlines, Lufthansa, SWISS and flights with most other partners. a With Austrian Airlines and LOT Polish Airlines b With Swiss International Air Lines c With Croatia Airlines and LOT Polish Airlines d With Adria Airways e With LOT Polish Airlines f With Croatia Airlines 750 Exceptions can be found online at Booking class Flight number 22

23 Service class Destination Service class Booking class Miles Domestic Polish and European flights Business Class Economy Class Economy Class Economy Class C, D, J, Z B, P, Y E a, G, H, K, M, Q, S, T e, U, V, W E, L, S c, T, W c 1,500 1,000 f Cross-border European flights Business Class Economy Class Economy Class Economy Class C, D, J, Z B, Y E a, G, H, K, M, Q, S, T e, U, V, W E, G d, K d, L, T, W e 2,000 1, Lufthansa Private Jet flights 10,000 Worldwide Miles by distance At least Ticket number Flights to/from/ between destinations outside Europe First Class Business Class Economy Class Economy Class Economy Class A, F C, D, J, Z B, Y G, H, K, L b, M, P b, Q, S b, e, T e, U b, V E b, L e, S, T b, U, W x 3 x 2 x 1,5 x 1 x 0,5 1,500 1,

24 Earn miles with Miles & More airline partners The Star Alliance group is a cooperative network of renowned airlines. As a Miles & More member, this partnership offers you many advantages: The largest worldwide network of flight connections and coordinated schedules The ability to earn award and status miles on all flights 1) At least 500 miles for short-haul flights outside Europe (worldwide 5) ) with most Star Alliance carriers Star Alliance regional partners 24

25 Lufthansa Regional Other Airline Partners Other Miles & More airline partners In addition to the Star Alliance carriers, Miles & More has other airline partners that allow you to earn miles all over the world. You can even earn miles on charter flights from Condor and the holiday carrier of the Austrian Airlines Group. You ll find more and detailed information at > Earn Miles > Miles & Fly. Earn award and status miles on all fares on flights operated by LOT Polish Airlines, the Austrian Airlines Group, Adria Airways, Air Dolomiti, Air One, Cirrus Airlines, Croatia Airlines, Lufthansa and SWISS. 25

26 Earn miles on the road Car rental partners Because travel doesn t usually end at the airport, we have partnerships with four large, globally operating car rental companies. You ll earn award miles 1) when you rent a car from one of these partners, whether in combination with a flight or not. 6) 6) 6) 9) 6) 6) 6) 26

27 6) 6) Hotel partners Whether you re staying at a resort, business or luxury hotel: every stay at one of our hotel partners will also be credited with award miles to your Miles & More account 9). 6) 6) 6) 6) To learn more about the respective mileage credit and promotional offers from our hotel partners, please visit our website: 6) 6) 6) 6) 6) 6) 27

28 Whatever you pay for, turn it into miles Diners Club Earn more award miles with Diners Club LOT credit card. For every 5 PLN spent you will get 1 award mile. Apart from it Business Check-in, airport lounges, special Hertz and Avis rates, delayed payment and high travel insurance make Diners Club LOT credit card your travel trump card! With all LOT credit cards miles will remain valid for an unlimited period of time. For terms and conditions please visit You will get 2,000 welcome miles for the main card and 1,000 welcome miles for each additional one. Call us at , send a SMS with DINERS to the number 7190 or visit our website: 28

29 Citibank-LOT Credit Card a perfect option for travelers. Miles for a good start. 1,000 miles 2,000 miles 3,000 miles (Silver card) (Gold card) (Platinum card) These award miles will be added to your Miles & More account after the first transaction made with your new credit card. Each transaction made with your Citibank-LOT Credit Card increases your Miles & More account. PLN 4 = 1 mile (Platinum card) PLN 5 = 1 mile (Gold or Silver card) Citibank-LOT Credit Card The most convenient credit with no interest for up to 56 days (Platinum) or 54 days (Gold & Silver) The most efficient protection of your card in Poland The best services package An attractive insurance package (life, travel, shopping) The most extensive discount program (over 2,300 shops throughout Poland) The most convenient 24/7 access to card details plus an option to make transactions by the telephone or over the Internet For more details call (cost: 1 impulse + VAT for each started minute, TP s prices) or , or visit (also to submit your application). Bank Handlowy w Warszawie S.A. 29

30 Spend miles however you like Spend Flights, weekend trips or merchandise, Miles & More offers many choices when it comes to redeeming award miles the wide variety of exclusive awards makes this possible. Let yourself be inspired visit us online to see all the attractive ways to spend your miles: > Spend Miles. Flight and upgrade awards There are a number of options for redeeming miles for flights and one class upgrades. For an overview, see page 31. You can also view the current flight and upgrade award chart online: > Spend Miles > Miles & Fly > Flight awards/ Star Alliance Upgrade awards. 30 Important notice: Selling, exchanging or auctioning award documents and Miles & More vouchers is not permitted.

31 Flight awards Flight awards can be redeemed with all Star Alliance carriers and the other Miles & More airline partners Flight awards are valid up to 12 months after booking and can be booked up to 12 months in advance (exception: Fly Smart flight award) For last-minute booking you can save up to 46 % (see page 34 for Fly Smart award) One-way tickets and children s flight awards are available at 75 % of the regular mileage level Upgrade awards Upgrade awards allow you to fly in the next higher class of service than the ticket you ve paid for Upgrade awards can be booked with many Star Alliance carriers and Condor For more information about upgrade awards, please visit > Spend Miles > Miles & Fly > Star Alliance Upgrade awards. You can also redeem your miles for flight and upgrade awards for friends and relatives, even if you are not travelling with them. 31

32 How to book flight awards It s easy! Just go online > Spend Miles > Miles & Fly > Flight awards (Booking your flight award online can save you up to 3,000 miles) You can book your flight award online on scheduled flights operated by LOT Polish Airlines, Adria Airways, the Austrian Airlines Group, Condor, Croatia Airlines, Lufthansa and SWISS You can also book your flight award by contacting your Miles & More Service Team Booking your flight award early is also recommended as seats are limited To make a reservation, the following information is required: - Miles & More card number - PIN - Name(s) of the person(s) travelling - Flight route - Flight date - Travel class (Economy/Business/First Class) - Alternative travel dates are recommended - Credit card number and expiration date (for airport taxes and fees) 32

33 Issuance of your award flight tickets The ticket will be saved as etix (paperless, electronic ticket) under your Miles & More card, your ATM card or your credit card; use that card to check in at the Quick Check-in machines or at the counter. Changing your flight award A service fee of 180 PLN per traveler currently applies Fly Smart flight awards cannot be changed or returned Unused flight award tickets may be returned for a service fee of 180 PLN. The corresponding miles will then be credited back to your account, if the journey was not started 33

34 Fly Smart flight awards If you re booking at short notice, you can save up to 46 % on miles for your flight award. Can be booked between two weeks and two business days prior to departure Can only be booked online Booking cannot be changed One month maximum validity To see the complete terms and conditions, please visit: > Spend Miles > Miles & Fly > Flight awards > Fly Smart flight awards. 34

35 Fly Smart flight awards chart from/to to/from Economy Class Domestic, within Europe 15,000 (Business Class/Comfort Class: 25,000) Within the Middle East, South America, Southeast Asia 15,000 Northern/Central Africa, Middle East, Caucasus 16) 35,000 Europe North America, Southern Africa, India 50,000 Central America, Caribbean 60,000 South America, Central and Southeast Asia, East Asia 70,000 Australia 90,000 35

36 36 Star Alliance flight awards The Star Alliance award chart allows you to combine flights from LOT Polish Airlines, Adria Airways, the Austrian Airlines Group, Croatia Airlines, Lufthansa, SWISS and all other Star Alliance carriers into one award. Destinations are assigned to specific regions and are valid for flight awards with the Star Alliance carriers as well as other airline partners. Table of countries Europe North America Hawaii Central America and the Caribbean South America Middle East, Caucasus, Northern/Central Africa 16) Southern Africa India Southeast Asia Central Asia/East Asia Australia/New Zealand/ Oceania Albania, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark (excludes Greenland), Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Macedonia, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal (excludes Madeira and the Azores), Romania, Russia, Serbia, Slovakia, Slovenia, Spain (includes Balearic Islands, excludes Canary Islands), Sweden, Switzerland, Turkey, Ukraine, United Kingdom Canada, Greenland, United States (excludes Hawaii) Hawaii Antigua, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, the Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Jamaica, Martinique, Mexico, Nicaragua, the Dutch Antilles, Panama, Puerto Rico, St. Kitts and St. Nevis, St. Lucia, St. Martin, Trinidad and Tobago, Turks and Caicos Islands, the Virgin Islands Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela Algeria, Armenia, Azerbaijan, the Azores, Bahrain, Cameroon, Canary Islands, Cape Verde, Congo, Egypt, Equatorial Guinea, Eritrea, Georgia, Ghana, Guinea Bissau, Iraq, Iran, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Libya, Madeira, Morocco, Nigeria, Oman, Qatar, São Tomé and Príncipe, Saudi Arabia, Senegal, Sudan, Syria, Tanzania, Tunisia, Uganda, United Arab Emirates, Yemen Angola, Botswana, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Zambia, Zimbabwe Bangladesh, India, Maldives, Nepal, Pakistan, Sri Lanka Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, Vietnam China (includes Hong Kong & Macau), Japan, Kazakhstan, South Korea, Taiwan, Tajikistan, Turkmenistan, Uzbekistan Australia (includes Tasmania), Cook Islands, Fiji, Guam, Mariana Islands, New Caledonia, New Zealand, Norfolk Island, Samoa, Tahiti (includes French Polynesia), Tonga From/to Europe North America Hawaii Central America and Caribbean South America Middle East/ Caucasus/Northern/Central Africa 16) Southern Africa India Southeast Asia Central Asia/ East Asia Australia/ New Zealand/ Oceania Europe North America Economy 30,000 18) 60,000 Business 45,000 18) 90,000 First Class 140,000 Economy 30,000 Business 45,000 First Class 60,000 Economy Business First Class Economy Business First Class Economy Business First Class Economy Business First Class Economy Business First Class Economy Business First Class Economy Business First Class Economy Business First Class Economy Business First Class

37 Hawaii Central America and Caribbean South America Middle East/ Caucasus/ Northern/ Central Africa 16) Southern Africa India Southeast Asia Central Asia/ East Asia Australia/ New Zealand/ Oceania 100,000 70,000 80,000 40,000 60,000 60,000 80,000 80, , , , ,000 60,000 90,000 90, , , , , , , , , , , , ,000 40,000 35,000 60,000 80, , ,000 80,000 80,000 80,000 60,000 50,000 90, , , , , , , ,000 70, , , , , , , ,000-17) 60,000 80, , , ,000 60,000 40,000 40,000-17) 90, , , , ,000 90,000 60,000 60,000-17) 140, , , , , , , ,000 30,000 35, , , , , ,000 80,000 45,000 50, , , , , , ,000 60,000 70, , , , , , ,000 30, ,000 60, , , ,000 80,000 45, ,000 90, , , , ,000 60, , , , , , ,000 30,000 40,000 30,000 60,000 80, ,000 45,000 60,000 45,000 90, , ,000 60, ,000 60, , , ,000 30,000 60,000 80, , ,000 45,000 90, , , ,000 60, , , , ,000-17) 40,000 40,000 80,000-17) 60,000 60, ,000 Domestic 18) Business 35,000 Economy 25,000 First Class 50,000 3 Regions Around-theworld Economy 100,000 Business 160,000 First Class 240,000 Economy 180,000 Business 280,000 First Class 400,000 Surf & Save: Book flight awards online and save up to 3,000 miles. - 17) 100, , ,000 30,000 40,000 60,000 45,000 60,000 90,000 60, , ,000 30,000 60,000 45,000 90,000 60, ,000 30,000 45,000 60,000 Status as of: 11 July Subject to change without notice. Available destinations and classes of service offered in respective regions are based on the valid LOT Polish Airline or airline partner schedule at the time the reservation is made. The mileage values and connections shown here are, as the case may be, not covered by LOT Polish Airline s current timetable or those of its partner airlines. The availability of awards can vary according to date, season and destination. Certain awards are occasionally not available due to blackout dates. Flight awards are subject to taxes and fees. For more information, contact your Miles & More Service Team or visit: 37

38 Flight awards with other Miles & More airline partners Flight awards with other airlines Our other airline partners also offer a wide selection of flight awards, which are shown on the chart to the right. For complete details on flight awards with other Miles & More airline partners, please visit > Spend Miles > Miles & Fly > Flight awards. You can also redeem your miles for flight awards with the following airlines: Aegean Airlines, Air Astana 13), Air India, Air Malta, Cimber Air 13), Cirrus Airlines, Ethiopian Airlines 13), Jat Airways 13), Jet Airways, Lufthansa Regional 2), Mexicana, Qatar Airways and TAM. Discounts for children s and one-way flight awards You also save when redeeming your miles for a one-way flight award or a flight award for a child. For children between two and eleven years of age and for passengers who only need to book a oneway flight, flight awards are available for 25 % fewer miles than normally are required for a roundtrip flight award. A combination of these two discounts is possible. For more information, please visit > Spend Miles > Miles & Fly > Flight awards > Children s & One-way flight awards. 38 Children s and one-way flight awards for 75 % of a regular round-trip flight award.

39 Flight awards with other Miles & More airline partners Holiday flights from: from/to to/from Economy Class Business Class or Comfort Class (Condor) Domestic 25,000 35,000 Within Italy 18) 20,000 Within Croatia 18) 15,000 25,000 Within Europe 18) 30,000 45,000 Northern/Central Africa, Middle East, Caucasus 16) 40,000 60,000 Europe North America, Southern Africa, India 60,000 90,000 Central America, Caribbean 70, ,000 South America, Southeast Asia, East Asia 80, ,000 39

40 Upgrade awards Wouldn t you like to upgrade and sit in the next higher class? 11) No problem, our upgrade award makes it possible. For example, you can buy an Economy Class ticket and fly Business Class for as little as 10,000 miles within Europe. You can book upgrade awards on scheduled flights operated by LOT Polish Airlines, Adria Airways, Air New Zealand, All Nippon Airways, Asiana Airlines, the Austrian Airlines Group, Croatia Airlines, Lufthansa, Lufthansa Regional 2), SAS Scandinavian Airlines, Singapore Airlines, SWISS, TAP Portugal, THAI and United The number of miles required for an upgrade award depends on the booking class of your ticket The mileage levels shown apply for one flight sector i.e., one flight coupon. Flight itineraries with multiple sectors/coupons are added together You can book online or call your local Miles & More Service Team Upgrades to Business Class for certain booking classes in Economy Class are not eligible (please refer to the notations in the chart) The complete list of conditions as well as the upgrade award chart is available online: > Spend Miles > Miles & Fly > Star Alliance Upgrade awards 40

41 From Economy Class (B, Y) to Business Class From Business Class to First Class. From certain booking classes 19) in Economy Class to Business Class Flight routes within Only possible in combination with an intercontinental upgrade. Germany, Austria, Poland, Portugal and Switzerland The miles required are already included in the intercontinental upgrade. Europe, South America, Southeast Asia, Central Asia, 10,000 15,000 East Asia, Middle East, Caucasus, Northern/Central Africa from/to to/from North America, Southern Africa, India 35,000 50,000 Central America, Caribbean, South America 40,000 55,000 Europa Northern/Central Africa, Middle East, Caucasus 12) 30,000 35,000 Southeast Asia, Central Asia, East Asia 50,000 65,000 Australia, New Zealand, Oceania 60,000 75,000 North America Southeast Asia, East Asia, Central Asia 40,000 55,000 Hawaii East Asia, Central Asia 25,000 35,000 Southern Africa Southeast Asia 40,000 55,000 India Northern/Central Africa, Middle East, Caucasus 25,000 35,000 Central Asia, East Asia Australia, New Zealand, Oceania, India 30,000 45,000 East Asia, Central Asia 30,000 45,000 Southeast Asia Australia, New Zealand, Oceania 30,000 45,000 Middle East, Caucasus, Northern/Central Africa 35,000 50,000 India 25,000 35,000 41

42 Other attractive awards In addition to flight and upgrade awards, the Miles & More award selection also includes a large number of exclusive travel, event and merchandise awards 15). To find a complete list of awards, please visit: > Spend Miles. Order online, contact your Miles & More Service Team Travel with miles: hotel and car rental awards Redeem your miles for Stays at top hotels and luxurious resorts Go cruising with the newest car models You ll find all of the travel awards at: > Spend Miles > Miles & Travel. 42

43 Make the most of your miles Shop with miles A selection of merchandise is waiting for you in the Miles & Shop section on the website For more information: > Spend Miles > Miles & Event. You ll find an overview of the shopping partners with whom you can spend your award miles online at: > Spend Miles > Miles & Shop and in the Miles & More Newsletter. Experience amazing events with your miles 15) From action to relaxation, from thrills to indulgence: Expert driving instruction For gourmets and connoisseurs: enjoy a feast in first-class hotels and the finest restaurants 43

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45 Miles to Help Do good with your miles As a Miles & More member you can redeem miles towards a worthy cause, such as: HelpAlliance, SOS Children s Villages or Living Lakes, the lake network of the Global Nature Fund. For example, your miles could send a child to school in India, support an orphaned child in Thailand or help to protect 2,500 m 2 of rainforest in Brazil. Not only can you choose the charity but also how the miles donated are to be used. For more information visit 45

46 Notes 1) Certain special fares or rates with partners may be excluded from earning miles. Please refer to or the respective Miles & More partner for more information. 2) Lufthansa Regional includes Air Dolomiti, Augsburg Airways, CityLine, Contact Air and Eurowings. 3) Miles will be credited to your account after approximately four to six weeks. 4) For miles to be credited automatically, the Miles & More card number must be given at the time of reservation andor presented at time of check-in. The passenger s name must be identical to the name on the Miles & More card. 5) The term worldwide flights applies to intercontinental flights (e.g., from Germany to Japan, from Austria to Canada or from the United States to Australia) as well as all continental flights outside Europe (e.g., from Washington, D.C. to Miami, from San Francisco to Vancouver or from Singapore to Beijing). On these flights, double miles are credited to your Miles & More account in paid Business Class and triple miles in paid First Class. 6) To earn miles with every stay at one of these hotels, you must sign up for the rewards programme of InterContinental Hotels Group, Marriott and Starwood with your Miles & More card number. 7) For access, you must hold a valid Frequent Traveller card and a valid boarding pass for the same day and departure airport for a scheduled flight operated by LOT Polish Airlines, Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, Lufthansa, Lufthansa Regional, SWISS or one of the Lufthansa airlines partners. 8) If your Frequent Traveller card is not renewed after it expires, all unused miles earned up to that point will be valid for three years from the date of issuance of your new blue Miles & More card. 9) Not all hotels in a hotel chain participate in the Miles & More programme. Please verify with the hotel when you make your reservation. 46

47 10) The terms & conditions stated in the relevant Miles & More communication media apply. 11) Domestic upgrades are only possible on connecting flights when used in combination with an upgrade on an intercontinental flight. The miles for an intercontinental upgrade already include the domestic upgrade. 12) For members residing in Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Syria and Tunisia the award levels for the region of Europe apply. 13) On selected routes only. 14) On scheduled flights operated by LOT Polish Airlines, Adria Airways, Air Canada, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, Lufthansa, Lufthansa Private Jet, Lufthansa Regional, SWISS, United and US Airways. 15) Not all awards and offers are available worldwide. 16) For members residing in Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Syria and Tunisia the award levels for the region of Europe apply. Travel must originate in the country of residence. This exception does not apply for the Fly Smart award in Business Class. 17) Currently not served by a Star Alliance member, awards within India are possible with a Miles & More airline partner. 18) A surcharge of 10,000 miles applies for round-trip flights completed on the same business day. 19) Upgrades are not possible on highly discounted fares. Details are available at 47

48 Terms & Conditions The Miles & More frequent flyer programme rewards you, our customer, for your loyalty. Operator and organiser of the programme is Deutsche Lufthansa Aktiengesellschaft ( Lufthansa ). Lufthansa reserves the right to use partner companies in specific countries (e. g. Adria Airways, Air Dolomiti, Air One, the Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines and SWISS) as joint operators of the programme. Also, Miles & More offers an opportunity to earn and redeem miles with various participating service providers (Miles & More partner companies, e. g. airlines, car rental firms, hotels). The following is a summary of the terms and conditions governing miles accrual, award redemption and general Miles & More procedures. Special rules may apply as set out in further programme documents (e. g. the general terms and conditions for the Miles & More credit card) or in the Miles & More communication media (e. g. newsletter, awards catalogue, account statement). 1 Membership 1.1 Eligibility Membership is limited to individuals aged two or above who reside in a country in which the Miles & More programme is available. The address provided by the member can only be considered as a home address if the place constitutes the main geographical residence of the member. Lufthansa may ask the member to provide further proof. 1.2 Commencement of membership Membership commences upon enrolment, when a personal mileage account is opened with Miles & More. Only one account per person may be opened. As evidence of the opened account, the customer receives a Miles & More card number which entitles the member to earn miles. Upon accrual of a certain amount of miles defined in the Miles & More communication media, a Miles & More card is issued and sent to the customer ( member ). The Miles & More card remains the property of Lufthansa and must be surrendered to Lufthansa or a joint operator upon request. There is no legal entitlement to join the Miles & More programme. Lufthansa and the joint operators reserve the right to reject applications without giving reasons. 1.3 Personal identification number (PIN) The member receives a PIN for personal identification, e.g. when ordering awards or checking the online account balance. To avoid misuse, the member must ensure that the PIN is not disclosed to unauthorised third parties. If there is any suspicion of misuse of the PIN, the Miles & More Service Team must be notified at once by calling one of the phone numbers listed in the Miles & More communication media. Lufthansa cannot be held liable for losses arising from any culpable failure to notify, belated notification, or losses occurring before receipt of the notification, unless such losses are caused by wilful action or gross negligence. In the case of slight negligence, liability for injury to life, body or health is unlimited. In cases of slight negligence in any infringement of material contractual obligations, liability is limited to material damage and financial loss in the amount of predictable and typical loss. Any further 48

49 Terms & Conditions liability involving damages is ruled out, except for claims under the German Product Liability Act. This also applies to the liability of agents or other third parties whom duties have been delegated to, taking account of possible contributory negligence on the part of the member. 2 Miles 2.1 General The basis of calculation for the Miles & More programme is the mileage credited to the member s mileage account. Miles may be used only for the purposes explicitly stated in the terms and conditions or in the Miles & More communication media. No bonus points or miles under other programmes may be converted into Miles & More miles, unless Miles & More has reached an agreement with the other issuing programme operator concerned. Miles and the mileage accounts are non-transferable, and no cash disbursement is possible, unless explicitly stated. 2.2 Account balance Members may check their current mileage account balance at any Miles & More account statement printer or via their personal online mileage account by entering their Miles & More card number and PIN. Furthermore, members who actively use Miles & More to a certain defined extent receive regular information regarding their current balance, unless a member has registered for online communication. The mailing of account information may be omitted, wherever Miles & More generally limits the provision of account statements to online communications. No duplication or replacement delivery of account statements is possible. Claims based on discrepancies must be filed within two weeks of receiving the account information or of its first display in the member s personal online mileage account. Thereafter, the account balance as stated is considered approved. 2.3 Mileage accrual Miles may be earned from the commencement of membership. The number of miles credited depends on the programme conditions valid at the time of utilisation of the service. For all flights or partner services eligible for mileage accrual that have taken place in the period between the application for membership and the opening of the personal mileage account, mileage is credited subject to the procedure stated in item Miles & More also offers mileage accrual with specified partner companies. Since Miles & More has no direct control over these companies, neither Lufthansa nor the joint operator concerned may be held responsible for the unlimited availability of services provided by partner companies (e.g. flights, hotel stays, rental cars) and for proper performance of any contracts. In any case, the general terms and conditions of the specific partner company shall apply. 49

50 Terms & Conditions Flights Miles are credited to the member s account for each actually flown segment of a fully paid scheduled flight by Lufthansa or by a joint operator or Miles & More partner company, subject to items and The number of miles credited for direct flights depends on the distance between the point of departure and the destination, as indicated on the ticket, on separately announced minimum miles or on fixed rates announced in the Miles & More communication media. The mileage is multiplied by the booking class factor according to the flight class paid and indicated on the ticket. Otherwise, the published minimum miles or fixed rates are credited. Item also applies to other transportation services (e.g. certain charter flights), provided they qualify for mileage accrual. In such a case, mileage is credited on the basis of separate information which will be provided in the Miles & More communication media Hotels, rental cars Miles are credited to the member s account for every paid stay the member makes at a Miles & More partner hotel, provided the booked hotel rate qualifies for mileage accrual at the time of conclusion of the contract for accommodation, subject to items and The same applies to every paid rental, and actual use, of a vehicle with a Miles & More car rental partner, provided the booked rental car rate qualifies for mileage accrual at the time of conclusion of the contract of hire. The number of miles credited is announced separately. Two or more consecutive overnight stays are treated as one stay. The same applies if a member checks in at the same hotel within one day of checking out. one car rental is defined as the rental of one vehicle for at least one day, or of different vehicles on consecutive days from one or more branches of a car rental partner at the same location Miles & More credit card with mileage accrual function Members using their Miles & More credit card in payment earn a specified number of miles which are credited to their Miles & More account. Further details are contained in the general terms and conditions of the Miles & More credit card Other ways to earn miles Other ways to earn miles and the relevant conditions are announced separately in the Miles & More communication media Exclusions from mileage credit No miles are credited for certain booking or service classes, special tariffs, e.g. industry discount tariffs (ID, IP, AD, GE, UD, DG, PEPs, etc.), award services, free flights or services for which the member receives benefits under another bonus programme. Certain other services may also be excluded from mileage accrual following a prior announcement in the Miles & More communication media. 50

51 Terms & Conditions Crediting procedure Automatic crediting of mileage to a member s account is only possible if the member quotes his/her Miles & More customer or card number and/or presents his/her Miles & More card or other customer card qualifying for mileage accrual, when using a service eligible for mileage accrual. Any mileage not automatically registered can be credited to the member s account within 12 months of use of the service concerned. For this purpose, Miles & More requires the complete documents (original boarding pass plus copy of passenger receipt, or original hotel or rental car invoice). Mileage is not credited for unused, reimbursed, lapsed or unlawfully obtained documents (tickets, flight coupons). Letters and documents sent to Miles & More will be scanned, digitally archived and subsequently destroyed. Requests for such letters and documents to be returned in their original form will not be granted. 2.4 Mileage redemption General Members may redeem their miles and order awards as soon as their mileage account has reached the balance required for the award concerned, subject to the availability of the awards pursuant to item Award offers and the specific number of miles required in each case are stated in the various Miles & More communication media Award flights Award flights are available for scheduled flights operated by Lufthansa or by a Miles & More partner company, and for selected charter flights. Should the airport of departure and the final destination be located in different award zones (open-jaw flight), the higher award zone always applies and is used for mileage redemption. The award flight must be booked at the time of ordering. The deadline for requesting the issuance and mailing of the award flight ticket depends on the airline partner. The Miles & More Service Team will advise you your dead line at the time the award ticket is booked. Rebooking (depend ing on availability and the terms and conditions applying to the award flight) is free of charge before issue of the award flight ticket. Once the award ticket has been issued, rebooking is subject to a service charge, wherever this is permitted by the terms and conditions applying to the award flight concerned. Enquiries about terms and conditions, availability and the amount of any service charge can be directed to the Miles & More Service Team. All other conditions of the original award flight ticket continue to apply following a rebooking. The flight taken as an award flight is subject to the operating carrier s general conditions of carriage Upgrade awards On scheduled flights operated by Lufthansa, by a joint programme operator or some partner airlines, one-way upgrades to the next highest class of service are available per point-to-point connection (segment) as an award, provided that a fully paid ticket exists (cf. items and above). Certain tariffs, booking classes 51

52 Terms & Conditions and group bookings may be excluded from upgrades, this being subject to prior separate announcement in the Miles & More communication media. In the event of an upgrade, the conditions of the original ticket remain in force. Please contact the Miles & More Service Team for the terms and conditions of rebooking an upgrade award Other awards Other awards, their conditions and further ways to redeem miles will be announced separately in the Miles & More communication media Ordering awards Awards may be ordered from Miles & More, stating the Miles & More customer or card number and PIN. The order must be placed either by telephone or online at least seven working days prior to use of the award. Advance booking deadlines may vary due to local circumstances (e.g. longer mailing times) and can be queried by contacting the Miles & More Service Team. An award etix where technically possible may be issued up to two working days prior to departure. Other ways of ordering awards are announced separately in the Miles & More communication media Award conditions The availability of awards may vary depending on date, season and destination. Specific awards may not always be available. Awards may not be combined with certain services subject to reduced tariffs (according to item 2.3.5). More information concerning the availability of awards as well as special conditions can be found at Such conditions are published with the award offers concerned. Miles & More also offers its members the possibility of redeeming miles with duly selected partner companies. Miles & More has no direct control over these companies, so that neither Lufthansa nor the respective joint operator may be held responsible for the unlimited availability of services from the partner company (e.g. flights, hotel stays, rental cars) and for proper performance of contracts. The general terms and conditions of the partner company concerned shall apply Award documents If the ordered award is available, Miles & More shall issue award documents (award tickets and/or certificates for other awards). Award tickets and upgrade award certificates are mailed as paper documents only in cases where standard electronic storage as an etix or an eupgrade or where provision of tickets via a ticket machine is not possible. Tickets on selected routes will only be issued as an etix. Should a member nonetheless wish to receive a ticket by mail, a service charge is due for delivery of the tickets to the address registered with Miles & More. Information on the service charge may be found in the various Miles & More communication media. Enquiries about the service charge can also be directed to the Miles & More Service Team. Members are advised to verify at once that they have received the correct documents. Award flight documents are valid for 12 months from the day of issue. The validity of other award documents (e.g. event, car rental, hotel and holiday awards) is as stated in the Miles & More communication media. Award documents may only be given as presents to individuals with whom the member has a close personal relationship, e.g. friends and relatives, but may not be exchanged for other awards or cash. Depending on the specific type, award flights may be returned. Refunding will incur a service charge. Information on the conditions of return as well as on the service charge may be found in the various Miles & More communication media. Such enquiries 52