Tourism and Catering Workshop

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Patrick Gregory Alexander
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1 Teacher s notes The series The Workshop series of workbooks prepares students studying vocational topics for the English they will need for their jobs in the real world. The books contain single or double-page lessons which can be used in class as a supplement to the main coursebook and/or at home. Each lesson includes authentic texts, skills practice, functional language, and vocabulary tailored to a vocational syllabus. Features Each lesson contains some or all of these features: Before you read Reading Vocabulary Speaking Writing Get real Each workbook has a glossary, which contains the words from each lesson with definitions. The glossary defines the main words of the lesson and is particularly useful for defining the technically specific or unusual words not always found in a dictionary. Before you read Students can do this task alone or in pairs. It is designed to get students thinking about the topic of the lesson, or to start thinking about some of the vocabulary they already know in that area. For example, in Lesson 14 Giving tourist information, students have to think of as many famous places in London as they can and decide which is the most popular with tourists. In Lesson 10 At the airport students have to match pictures (in this case airport signs) to words. Reading Workshop contains a variety of authentic texts related to the vocational topic. For example, Tourism and Catering includes the texts from holiday brochures, travel websites, newspapers, and leaflets. It also includes a variety of typical functional dialogues which contain useful language which the students will need in the real world (and which they go on to practise in the Speaking section). Reading tasks include identifying where a text comes from (for example, a magazine, newspaper, or website), identifying the topic of a text, reading the text to find specific information, ordering texts, comprehension questions, gap filling with functional language, and matching headings with paragraphs. Vocabulary The Vocabulary sections contain exercises looking at groups of words from the reading texts and related to the topic of the lesson. For example, in Lesson 3 Hotel facilities, students are asked to match adjectives with what they usually describe, a hotel, the room, or the service. Vocabulary exercises include matching words and pictures, dictionary/glossary work, completing definitions, finding specific phrases or words in a dialogue, and grouping words. All the words from the Vocabulary sections (as well as any other words that appear in the lesson and are relevant to the topic) are included in the glossary at the back. Speaking The Speaking sections involve students taking part in a conversation or role play related to the topic of the lesson using some sort of stimulus. For example, in Lesson 11 Package holidays, students are asked to do a role play between a customer and a travel agent about the details of a package holiday they are given. In Lesson 25 Describing a festival students discuss festivals they have seen, taken part in, or heard about. Writing In the Writing sections students are asked to write short texts or dialogues based on the model of the reading text in the lesson. For example, in Lesson 23 Tips for travellers, students read a website with advice for travellers in the Reading section, and then they go on to write their own website for visitors travelling to their country. Get real The Get real task at the end of each lesson is a link between the content of the lesson and the real world. Students are encouraged to use reference materials, magazines, newspapers, or the Internet to investigate ideas related to the topic of the lesson. These tasks are also designed to be the basis of possible project work. Teachers could expand the task so that students do a more lengthy piece of work. For example, in Lesson 1 Tourism today, students are asked to find out about an unusual or strange destination, then choose the top three unusual destinations for a class tourist information board. This could be an ongoing project in which students collect, write about, or create posters for destinations they find. Teacher s notes 1

2 1 Tourism today 2 1 c 2 a 3 b 3 1 customers 2 guests 3 passengers 4 tour leaders 5 visitors 6 tourists 4 a 3 b 6 c 1 d 5 e 2 f 4 2 What s your job? 2 Kukrit d Monika c Ramón a Alex b Kukrit tourist information officer: advises travellers about accommodation, etc. Monika restaurant manager: plans menus, handles day-to-day running, does accounts, manages team of ten Ramón hotel receptionist: checks guests in/out, makes reservations, sorts out problems Alex tour leader: checks transport, organizes accommodation, tells people what s happening, sorts out problems 4 a Monika b Kukrit c Alex d Ramón 5 1 patient, friendly 2 well-organized, efficient 3 sociable, diplomatic 4 calm, resourceful 6 Refer students to the glossary. A travel agent makes travel arrangements, reserves tickets, etc. A resort manager looks after a tour company s business in the resort An interpreter translates what somebody says into another language Check-in staff make sure that everything is in order when people arrive for a flight or at a hotel, etc. A courier looks after groups of tourists on holiday 3 Hotel facilities 2 1 Switzerland, France, USA 2 a 3 b 1 c restaurant swimming pool bar childcare fitness room/gym room service Internet access TV minibar laundry service baggage lockers disabled access 4 1 a luxurious, modern, traditional, basic, comfortable, friendly, centrally-located, quiet, noisy b luxurious, cramped, basic, comfortable, spacious c friendly, professional 2 spectacular 4 Reserving accommodation 1 a 4 b 2 c 6 d 1 e 5 f e, a, d, c 4 name credit card expiry date confirmed 5 Writing a CV 2 1 d 3 h 5 e 7 b 2 f 4 a 6 g 8 c 3 1 qualifications 4 trainee 2 experience 5 enthusiastic 3 graduate 5 Probably Marketing Information Manager 6 IT and the travel industry 2 1 T 2 F 3 T 4 T 5 F 3 a 1 b 4 c 3 d 2 7 Who s who in hotels and restaurants 2 1 general manager 2 head housekeeper 3 event organizers 3 1 a responsible for/in charge of b reports to 2 a report to b look after/deal with 3 a look after b report to 4 a looks after/deals with b manages 5 a responsible for/in charge of b report to 2

3 4 Food and beverages manager head waiter bar manager head chef wine waiter bar staff assistant (sous) chef waiters/waitresses chefs 5 1 bar manager 2 kitchen porters 3 bar staff 4 specialist wine waiter 5 head chef 6 waiters 7 assistant/sous chef 8 head waiter kitchen porters 8 Welcoming customers to a restaurant 2 1 Can I help you 2 we d like a 3 Do you have 4 I m sorry, we re fully booked 5 what name is it 6 Would you like 7 can I have 8 So that s 9 your table is ready 10 Here s the menu 3 1 while you re waiting 2 Do you have a reservation? 3 This way please 4 we have a cancellation 5 the specials 4 1 W 2 C 3 W 4 W 5 C 6 W 9 Explaining the menu 2 1 Starters 2 Main course 3 Vegetables/salads 4 Desserts 5 Drinks 1 x S 1 x BSR 2 x GS 1 x BOTT HWW 1 x BOTT SMW 4 a I ll start with I ll have the I d like a b It s a kind of It s a bit like It tastes made with It s like c It s delicious The is very good. 10 At the airport 1 a 4 b 1 c 3 d 5 e 2 f 10 g 6 h 7 i 8 j c 2 g 3 e 4 f 5 a 6 h 7 b 8 d Check-in clerk 11 Package holidays 3 inc. some inc. not inc. accommodation meals drinks flights transfers excursions resort facilities 4 1 T 2 F 3 F 4 T 5 T 5 1 discount 3 brochure 2 self-catering 4 optional 12 Facilities at a resort 1 a 9 b 8 c 3 d 6 e 10 f 5 g 2 h 7 i 4 j 1 2 Answers may vary hairdryer, satellite TV, radio, direct-dial phone, electronic security box, minibar, balcony, sun terraces and tropical gardens, private beach with beach club and lifeguard, children s club with qualified staff, tennis club, children s pool, massage service, shopping centre, quiet lounge for reading 3 1 children s club with qualified staff 2 electronic security box in room 3 quiet lounge for reading 4 temperature-controlled rooms 5 fitness centre with gym 13 Respecting cultural traditions 2 1 c 2 a 3 e 4 b 5 d 4 disrespectful impolite inappropriate hospitable modest discourteous acceptable 14 Giving tourist information 2 Probably a tourist brochure 3 1 London Eye 2 Walking tour 3 Harrods 4 Answers may vary First stop should be, are a good way of, Visit, You can, Don t forget to 3

4 15 Booking a ticket 1 1 fare 3 gate, platform 2 voyage 4 return 2 1 the cheapest 5 more expensive 2 the longest 6 quicker 3 quicker 7 more interesting 4 the most expensive 3 Waterstone (/ Morris) A (/J) 25 Tadema Road London SW10 4RJ London Edinburgh 10th Edinburgh London 13th Dealing with money 1 1 two percent 2 two hundred dollars, 3 twenty-seven euros fifty 4 one thousand, five hundred euros. 2 cash, cheque, credit card, direct debit, standing order, money order, etc. 3 a 3 A currency exchange b 4 A hotel c 2 A bar d 1 A travel agent s 4 1 commission 6 receipt 2 bill 7 traveller s cheques 3 deposit 8 credit card 4 cash 9 change 5 insurance 10 exchange rate 5 1 C 2 P 3 C 4 C 5 P 6 P 7 C 8 P 9 C 10 P 11 P 12 C 13 C 14 C or P 17 Checking in to a hotel 1 a 3 b 1 c 5 d 4 e 6 f 2 4 basement, ground, first, second, third, fourth, fifth, sixth, seventh, eighth, ninth 18 Tour guide commentaries 1 1 Ayers Rock, Australia 2 The Taj Mahal, India 3 The Statue of Liberty, USA 4 The Pyramids, Eygpt 2 a the Taj Mahal b the Statue of Liberty 3 1 This is one of the most famous 2 This is a superb example of 3 It was built in and it stands The structure was designed by 4 Please notice As you can see 5 Do you have any questions 6 OK, if you are ready, let s go inside. 19 Tour itineraries 2 a They take a boat on four days. b They take a bus on two days. c They fly on four days (including the flights from Heathrow Bangkok and Bangkok Heathrow). d They take the train on two days. 4 1 Angkor 2 Huay Xai 3 Bangkok 4 Vang Vieng, Pak Ou 5 Mount Phousi 6 Phnom Penh 7 Battambang 5 1 First 2 The next day 3 then 4 On the way 5 While we were in 6 On the following day 7 After that 8 On our last day 9 en route 20 Alternative holidays 2 Skyros Peligoni Club meditation music water-skiing guided walks excursions creative writing woodcarving yoga pottery/ceramics swimming 1 pottery, wood carving, (music) 2 guided walks, excursions, (yoga) 3 creative writing, meditation, (music) (yoga) 4 water-skiing, swimming 4

5 21 Dealing with complaints 2 a 2 b 3 c 1 a So, what s the problem exactly?, What seems to be the problem?, Can you tell me what s wrong, exactly? bi quite understand, Right, I see, Yes, I see the problem. c I m very sorry about this, I must apologize for the inconvenience. It s our mistake. di ll speak to them today and them to be quieter, I ll send someone to clean it right away, I ll get you a new bill right away. 22 Tips for travellers 2 An information website for British travellers. 4 1 driving conditions 2 penalties 3 valid 4 off the beaten track 5 drug offences 6 speed limit 7 repatriation 8 out-of-date 9 medical treatment 10 customs 5 1 Dress modestly 2 Never take photos of, or near, military bases, airports, or official buildings 3 Respect people s privacy 4 Make sure you have a valid visa... / local insurance 5 Avoid drinking local tap water. 23 Describing a festival 2 A guidebook 3 1 T 2 T 3 T 4 F 4 1a they are assumed to become 1b It is said that 5 1 celebrate 2 parade 3 festivities 4 atmosphere 5 tradition 24 Health and safety abroad 2 1 g 2 f 3 a 4 h 5 i 6 d 7 e 8 b 9 c a a, b, d, g b c, e, f, h, i 4 Answers may vary 1b only eat freshly cooked food 2a drink bottled water 2b boil your water 3a wear a seatbelt 3b wear a helmet 4a wear a hat and sunglasses 4b use sun cream 5a don t go swimming alone 5b check with locals about dangers in the sea 6a cover your arms and legs 6b use an insect repellent 7a don t carry a large amount of money 7b keep money in inside pockets 25 Adventure holidays 1 a 4 b 5 c 7 d 9 e 2 f 6 g 10 h 3 i 1 j 8 2 A holiday brochure 3 Mountain-biking, white-water rafting 4 a The people 3, 4 c The places b The sports 10 d The holiday Ecotourism Negative effects of tourism environment: trees cut down, rubbish, noise local people: low wages, money goes to companies outside the area Positive effects of ecotourism environment: protects areas where animals/plants in danger, pays for conservation, local people: economic development of local communities 4 1 natural habitat 2 traditions 3 nature reserves 4 community projects 5 local inhabitants 6 endangered species 27 Marketing and promotion in tourism 2 1 e 2 b 3 d 4 a 5 c Market Older people who have lived or stayed in Cyprus before ( the Cyprus of you childhood ), and who like quiet holidays and historical sites. Objectives Attract people who think Cyprus is all discos and tourists, but who want history and local people. 5

Draft. Introduction. Learning aims UNIT 4. International Travel and Tourism Destinations

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