Chicago Transit Authority: Transit Management within The Loop Issues in Transportation Leadership Final Presentation CEE 970 Colloquium in Transportation Management & Policy Spring 2012
Introduction Jamesa Marshall Civil Engineering Jason Kramer Public Policy Andrew Young Urban and Regional Planning
History of Chicago s Transit System
Chicago L System History Originally named the Chicago Rapid Transit System Created in 1892 to: Alleviate street congestion Transport people from residential areas to commercial districts 5 L branches South Side Lake Street Metropolitan West Side Union Northwestern
Chicago L System History
Current Chicago L System Began operating in 1947 Named the Chicago Transit Authority Nation s second largest public transportation system 144 train stations 8 train routes 12,000 stops 140 bus routes Regional Transit System
Current Chicago L System
Chicago Loop Issues Integration Funding Customer Service
Integration Metra Suburban Rail System Similar to CTA Rail Metra Link-up Pace Suburban Bus System Connects towards the end of a CTA bus route Combined fare system
Integration Car Sharing I-GO Pickup & Dropoff Bicycles Bike & Ride Buses Trains Parking
CTA funding Average fare revenue per trip = $1.26 Average operating cost per trip = $3.24 How does CTA make up the gap between systemgenerated revenue and total costs? (Note: averages for RTA as a whole, not just CTA)
CTA revenue sources system generated Category Fares and Passes 518.7 Reduced Fare Subsidy 28 Advertising, Charter & Concessions Total Revenue in millions, 2010 18.9 Investment Income 850 Statutory Required Contributions All Other Revenue 18.4 Total System Generated 589.8 5
CTA revenue sources public funds Category Total Revenue in millions, 2010 Preventive Maintenance 90 Fare Agreement with State 83 Public Funding Available through the RTA* 497.3 Total Public Funding 670.3 Total 2010 Revenue 1,260.1
RTA funding $ 931 million from sales tax in 2010 1.25% in Cook County 0.5% in ring counties $287 million from the state s public transportation fund This comes out of the general revenue fund Based on a formula
Example: CTA changes Poor inventory management led to large cost overruns. Auctioning off surplus parts, including $32 million in supplies Example: Large multiple orders in 2008 resulted in a 25-year supply of window films, valued at $109,755. Implementing new inventory management system.
CTA funding future Chicago Metropolitan Agency for Planning (CMAP) regional plan called GoTo 2040. Transit plans: Prioritize modernization and improvement of existing infrastructure over extension of network Find innovative revenue sources GoTo 2040 recommends raising gas tax from 19 to 27 cents per gallon, indexed to inflation, with portion devoted to transit. Replacement needed as efficiency increases. GoTo 2040 recommends congestion pricing on tollways to fund transit.
Customer Service CTA provides several methods of communication for their customers. Email Multiple Telephone Numbers Issue Specific RTA Travel Information Centers CTA Main Office Building
Customer Service Top Complaints of 2008 Category Service Delays # of People Percentage 2,418 13.12% Pass ups 2,189 11.8% Rude Operators Failure to Assist Customers Reckless Driving 1,882 10.22% 1,499 8.14% 1,182 6.42% Top Complaints of 2009 (Jan-Jun) Category # of People Percentage Pass ups 906 10.84% Rude Operators Service Delays Reckless Driving Failure to Assist Customers 882 10.56% 677 8.10% 653 7.81% 567 6.79%
References http://www.chicago-l.org/history/index.html http://www.chicago-l.org/maps/route/maps/ 1938map.jpg http://southloopconnection.blogspot.com/2012/03/ community-meeting-to-discuss-cta-green.html http://stlelsewhere.blogspot.com/2011/02/st-louiscentral-corridor-downtown.html http://metrarail.com/metra/en/home/tickets.html http://www.transitchicago.com/goinggreen/ multimode.aspx http://www.chicagonow.com/cta-tattler/2009/08/ctacomplaints-the-hows-the-whys-and-the-whats/
Thank you!