This booklet was produced by students of TAFE Blue Mountains College, Ashleigh Sakkouri, Martin Delaney, and Tina McGlinn, in conjunction with Blackheath Area Neighbourhood Centre to assist and direct people to emergency relief in the Upper Blue Mountains. From Left: Ashleigh Sakkouri, Marty Delaney, Centre: Kay Bazley Right: Judy Finch, Tina McGlinn We acknowledge the Gundungurra and Darug people as the Traditional Custodians of the land we live and work on. This booklet has been structured in sections: Section 1: Emergency Relief: Accommodation, Food, Financial, Heath, Legal, Support Services. Section 2: Emergency Relief Service Agencies: Information on local agencies whose main role is to provide emergency relief. Section 3: Services for Aboriginal and Torres Strait Islanders Section 4: General numbers: Other useful services that provide information and referrals, also on the spot emergency assistance. We hope you find this book useful & would recommend it to others in need. Produced in November 2010
What s in this book Page Number Section 1: Find an agency by your needs Accommodation 1 Counselling and Mental/Health 2 Financial Support 3 Food 4 Health 5 Legal Advice and Services 6 Neighbourhood Centres 6 Senior Citizens 7 Transport 8 Youth Centres and Services 8 Section 2: Finding the services you need Blackheath Area Neighbourhood Centre 9 Blue Mountains Family Support Service 10 Blue Mountains Food Services 10 Salvation Army 11 St Vincent De Paul 11 Section 3: Services for Aboriginal and Torres Strait Islanders 12 Section 4: Other useful services Anglicare 13 Blue Mountains Women s Health Centre 13 Child and Family Health 13 Department of Community Services 14 Elizabeth Evatt Legal Centre 14 Neighbourhood Centres 14 Wentworth Community Housing 15 Wimlah Women s Refuge 16 Youth Centres 16 General Phone Numbers 17 Appointment Schedule 18
Section 1: Finding an agency by your needs Accommodation Short term & long term Aboriginal Homeless Info Line 97 998 446 After Hours Temporary Accommodation Line 1800 152 152 Community Housing 4731 5851 Homeless Persons Information Service 1800 234 566 Katoomba Youth Refuge Ltd 4782 3646 St Vincent s De Paul 4782 1068 54 Waratah Street Katoomba Salvation Army 4782 7141 35 Waratah Street Katoomba Tenants Union 1800 251 101 Wimlah Refuge 4782 9158 Youth Emergency Accommodation Line 1800 424 830 1
Counselling/ Mental Health Blue Mountains Family Support Service (BMFSS) 4782 1555 Beyond Blue 1800 226 718 Domestic Violence Helpline 1800 656 463 Gay & Lesbian Twenty 10 1800 652 010 Kid s Help Line 1800 551 800 www.kidshelp.com.au Lifeline 131 114 Men s Line 1300 789 978 Mental Health Assoc NSW 1300 794 991 Pregnancy Support Line 1800 777 690 Rape Crisis Centre 1300 424 017 Sane Australia 1800 187 263 www.sane.org 2
Financial Support Blue Mountains Family Support Service (BMFSS) 4782 1555 2 Station Street Katoomba Central West Financial Counselling Service 63 32 3456 Credit Line 1800 808 488 47 31 2598 NILS (No Interest Loan Scheme) 4787 7770 Blackheath Area Neighbourhood Centre Salvation Army 4782 7141 35 Waratah Street Katoomba St Vincent s De Paul 4782 1068 54 Waratah Street Katoomba 3
Food Anglicare 4782 1608 68 Katoomba Street Katoomba Blue Mountains Family Support Service 4782 1555 2 Station Street Katoomba Blackheath Area Neighbourhood Centre (BANC) 4787 7770 Gardiner Crescent Blackheath Katoomba Neighbourhood Centre 4782 1117 6-8 Station Street, Katoomba St Vincent s De Paul 4782 1068 54 Waratah Street Katoomba Salvation Army 4782 7141 35 Waratah Street Katoomba 4
Health Blue Mountains District Anzac Hospital 4784 6500 Blue Mountains Palliative Service 4759 3001 Blue Mountains Women's Health Centre 4782 5133 Hepatitis C Helpline 1800 803 990 Katoomba Community Health Centre. 1800 222 608 Katoomba Medical Centre 4782 2222 Lawson Community Health Centre 1800 013 101 5
Legal Advice & Services Child Support Services 1800 451 784 Elizabeth Evatt Community Legal Centre 4782 4155 1300 363 967 Law Access 1300 888 529 Legal Aid NSW (Penrith) 4732 3077 Under 18's Hotline 1800 101 810 Neighbourhood Centres Blackheath 4787 7770 Katoomba 4782 1117 Mid Mountains (Lawson) 4759 2592 6
Senior Citizens Aboriginal Access & Assessment Team 1300 797 606 Blue Mountains Food Services 4757 2811 Blue Mountains Home Modification & Maintenance Service 4782 1117 Blue Mountains House Respite Programme 4739 0418 Day Centre Service Mondeval Leura 1800 013 101 Department of Disability & Ageing 4782 1117 Neighbour Aid 4759 2592 7
Transport Great Community Transport Inc. 1300 557 346 4759 2403 Katoomba/ Leura Radio Cabs 4782 1311 Transport Info Line 131 500 www.cityrail.info Youth Centres and Services Katoomba Youth Centre 4782 2875 Katoomba Youth Refuge Ltd 4782 3646 Lawson Youth Centre 4759 1012 Kid s Help Line 1800 551 800 www.kidshelp.com.au Under 18's Legal Hotline 1800 101 810 Youth Emergency Accommodation Line 1800 424 830 8
Section 2: Finding the services you need Blackheath Area Neighbourhood Centre (BANC) Location: Gardiner Crescent Blackheath NSW Phone Number: 4787 7770 Email: www.banc.org.au Opening Hours: Mon- Fri 9.30am- 4.30pm Closed for lunch 12.30-1.30pm Eligibility: Low income earners Accessibility: Wheelchair accessible Services Offered: Food bank; tenancy advice & advocacy; NILS (No Interest Loan Schemeprovides interest free loans to people on low incomes to purchase essential household items); day programs for people with disabilities also education programs, after school and vacation care, information & referral. 9
Blue Mountains Food Service Location 25 Livingstone Street, Lawson Phone 4784 6529 Blue Mountains Food Service provide quality and nutritious fresh and frozen meals daily. Assisting people with mental illness, aged, disabled & their carers in their homes. Blue Mountains Family Support Service (BMFSS) Location: 2 Station Street Katoomba Phone Number: 4782 1555 Opening Hours: Eligibility: Accessibility: Services Offered: Mon & Tues 9.30am 4pm Thurs 10.30am 4pm Proof of identity Wheelchair accessible Financial support (vouchers for bills) food; homeless pack full of essential items, clothing; counselling and support for men women and children; advocacy; information and referral. 10
Salvation Army Location: 35 Waratah Street Katoomba Phone Number: 4782 7141 Opening Hours: Welfare 10am 1 pm Mon. & Fri Eligibility: Accessibility: Services Offered: Location: Centrelink Income Statement Pension or health care card Steps Financial (vouchers for bills); food; furniture; bedding; clothing and possible accommodation; information and referral. St Vincent s De Paul 54 Waratah Street Katoomba Phone Number: 4782 1068 Opening Hours: Eligibility: Accessibility: Services Offered: 9.30 am 12.30 pm Mon. - Fri. Centrelink income statement Pension or healthcare card Wheelchair Accessible Financial support (vouchers, assistance with paying for essential prescriptions); food; bedding; furniture; clothing and possible short term accommodation. Information and referral. 11
Section 3: Services for Aboriginal and Torres Strait Islanders Aboriginal and Torres Strait Islander Aboriginal Homeless People 02 9799 8446 Blue Mountains Aboriginal Cultural 4782 6569 Resource Centre (ACRC) Darug Tribal Aboriginal Council 0288 149 547 (DTAC) Gundungurra 4757 3223 Aboriginal Heritage Assoc. Inc. Katoomba Indigenous Outreach Service 4721 6462 (KIOS) Link Up 4759 2607 (NSW) Aboriginal Corporation 1800 624 332 Aboriginal Culture and Resource Centre (ACRC) 14 Oak Street, Katoomba Phone 4782 6569 OR admin@acrc.com.au ACRC provide information and referral to services that is culturally appropriate to Aboriginal and Torres Strait Islander People. 12
Section 4: Other useful services Anglicare 68 Katoomba Street, Katoomba. Phone 4782 1608 Providing community lunches, support groups, counselling, food bank &further service information. Blue Mountains City Council 2-6 Civic place Katoomba, 4780 5000 Providing information and referral service to residents, also providing a support and co-ordinator role to other home and community care services. No direct emergency relief available. Blue Mountains Women s Health Centre 124 Lurline Street, Katoomba Phone 4782 5133 OR bmwhc@pnc.com.au Offers women s health services (health checks, pap tests, breast examination, STD/HIV testing, pregnancy advice), support groups, outreach programs, counselling& young women s drop-in clinic (Thurs 3.30-5.30pm). 13
Centrelink 33-35 Waratah Street, Katoomba Phone 132 850 OR www.centrelink.gov.au Centrelink provide referral to services that may be able to assist people with emergency relief situations. Centrelink also has a $500 loan available to existing customers (provided there is no debt owing). Child & Family Community Health Centre 93 Waratah Street, Katoomba Phone 4782 2133 Provides counselling; early intervention; education and support groups; outreach programs; information and referral. Department of Community Services (DoCS) 180 Katoomba Street, Katoomba. Phone 4782 3066 DOCS Helpline 132 111 NSW Department of Community Services, 24 hour service for the reporting of concerns related to the safety and wellbeing of children. 14
Elizabeth Evatt Community Legal Centre (EECLC) 4 Station Street, Katoomba Phone 4782 4155 Orwww.eeclc.org.au 1300 363 967 EECLC provide free legal information and advice along with community legal education, domestic violence advocacy, tenancy advice, law reform and community development. Katoomba Neighbourhood Centre (KNC) 6-8 Station Street, Katoomba Phone 4782 1117 OR www.kncinc.org.au KNC provides information, advocacy, community & cultural development, community visitor s scheme (CVS) & KOOSH. Wentworth Community Housing Borec House, Suite 1002, Level 1 29-57 Station Street Penrith. Phone 4731 5851 OR www.wentworth.org.au Wentworth Community Housing provides affordable housing to people on low incomes, tenancy advice, advocacy and support. 15
Wimlah Women and Children s Refuge and Outreach Services Located in Blue Mountains Phone 4782 9158 OR wimlah@bigpond.net.au Wimlah is a specialist Women s Domestic Violence service. It provides crisis accommodation, outreach support, community drop in space (Freelander Cottage). Youth centres Mid Mountains Youth Centre Great Western Highway Lawson Phone 4759 1012 Upper Mountains Youth Centre Waratah Street, Katoomba Phone 4782 2875 Community activities, food, support, information and referral. 16
GENERAL PHONE NUMBERS Fire, Police, Ambulance 000 Police (Katoomba) 4782 8199 Police (Springwood) 4751 0299 Centrelink 131 021 Department of Housing (Penrith) 4731 5851 DoCS Help Line 132 111 Domestic Violence Helpline 1800 656 463 Drug & Alcohol Info Service 1800 424 017 Legal Aid 1300 888 529 Kid s Help line 1800 551 800 www.kidshelp.com.au Mental Health Association NSW 1300 794 991 NSW Rural Fire Service 1800 679 437 Poisons Information Service 131 126 Rape Crisis Centre 1300 424 017 RSPCA (Katoomba) 4782 2674 State Emergency Services (SES) 132 500 Tenants Union 1800 251 101 Telephone Interpreter Service 131 450 17
Appointment Schedule PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME 18
Appointment Schedule PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME PLACE DATE TIME 19
Produced by Blackheath Area Neighbourhood Centre Gardiner Crescent Blackheath NSW (02) 4787 7770