www.cruiseexperts.org www.cliauk.co.uk JOIN THE #CRUISEREVOLUTION Southampton 18-20 May 2016 WITH THANKS TO PROGRAMME SPONSOR CRUISE BALTIC
Thank you to our Headline, Media and Port Sponsors JOIN THE #CRUISEREVOLUTION For over 20 years, we ve had our fingers firmly on the pulse of adventure travel, and have worked hard to make it beat faster by offering the widest selection of affordable small-group tours, safaris and expeditions across the world. We thrive on bringing together curious travellers from all over the globe and make travel meaningful by thinking small, thinking local, and thinking about what benefits the traveller, the trip, and the planet best. gadventures.co.uk Singapore is a bustling cosmopolitan city full of strangely unique and wonderfully diverse experiences. Home to a harmonious blend of culture, cuisine, arts and architecture, Singapore is rich in contrast and colour. As a cruising hub that is ideally located at the heart of Southeast Asia, Singapore is the perfect place from which to take off and explore the old-world charms as well as exciting new world attractions of neighbouring cities and beyond. yoursingapore.com The Mail is a UK and Global success story. In the UK alone, the Mail reaches over 25 million UK adults making the Mail the number one newsbrand. What this means for you is the Mail can deliver unique opportunities of showcasing your cruises to our readers and delivering broadcast reach at the same time. The UK s leading direct response market place, weekly editorial, cruise specials and travel supplements all contribute to a market leading travel section. Travel Weekly Group is the largest travel trade media company in the UK, with a marketleading portfolio of print, digital and events brands. The group s coverage of the cruise sector is unrivalled with four editions of Travel Weekly Cruise magazine and the annual Cool Cruises supplement published every year in addition to comprehensive news and features in Travel Weekly and on travelweekly.co.uk. travelweekly.co.uk ABP Southampton has been synonymous with cruising for over 175 years providing four dedicated cruise terminals and welcoming millions of passengers through Europe s premier turnaround port. With over 1.6 million cruise passengers expected through the port this year, our dedicated team are committed to providing a warm welcome and providing a seamless transfer from ship to shore! abports.co.uk
Welcome to the 2016 CLIA Conference! We are delighted that you can join us for our special 10th Anniversary Conference where we once again celebrate the opportunities that are offered by our exciting, innovative, fast moving and fast growing cruise industry. In 2006 we developed the idea of an event that would combine ship visits with training and networking and so in 2007 launched the then named UK Cruise Convention. Since then we have seen the UK cruise industry grow to 1.8 million ocean cruisers and over 150,000 river cruisers, and our event is now the UK s largest travel agent event. We are fortunate again this year to have wonderful ships to visit, some of the most influential and inspirational keynote speakers, a record number of cruise lines and sponsors, and our largest travel agent audience ever! I really want to thank the people who make this event so special you! Thank you for giving us your time and your company for the three days, for your commitment to learning, for wanting to make new friends and new work colleagues, for your inquisitiveness in learning about new products, destinations and companies, and for your enthusiasm in seizing the opportunity. Working together we can continue to demonstrate that cruising is the ultimate choice of a holiday and we look forward to sharing details of the opportunities that lay ahead in Southampton at our 10th Anniversary CLIA Conference. Andy Harmer, VP Operations & Director, UK & Ireland CLIA Europe #TEAMANDY
Thank you to our Key Sponsors JOIN THE #CRUISEREVOLUTION Badges & Lanyards Accord Printed Programme Cruise Baltic Evening Entertainment Princess Cruises Crew Shirts Titan Travel Pre-Dinner Drinks Reception Silversea Conference Breakout Fred. Olsen Cruise Lines Street Party Bar Holland America Line Gala Dinner Wine Wendy Wu Tours Charity of Choice Mercy Ships Street Party Sponsor Emerald Waterways & Scenic Street Party Sponsor Norwegian Cruise Line Street Party Sponsor Cruise & Maritime Voyages Street Party Sponsor Avalon Waterways Street Party Sponsor Rocky Mountaineer Technology Partner Traveltek
KEYNOTE SPEAKERS ADAM M. GOLDSTEIN President & COO Royal Caribbean Cruises Ltd. Adam Goldstein is President and Chief Operating Officer of Royal Caribbean Cruises Ltd. In this role, he works side by side with Richard Fain, Chairman and CEO, on the company s strategic direction. His portfolio also includes Human Resources, Information Technology, Supply Chain, Corporate Communications, Safety & Environment, Government Relations, Guest Port Operations and Commercial Development. Previously, Goldstein was President & CEO of Royal Caribbean International. Goldstein has served in positions with similar responsibilities since 2002, and has been with the company since 1988. Goldstein served as the National Chair of the Travel Industry Association of America (now U.S. Travel Association) in 2001 and has been inducted into the Travel Industry Hall of Leaders. Goldstein graduated with honors from Princeton University. He also has a law degree from Harvard University and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France. ARNOLD DONALD CEO Carnival Corporation Arnold W. Donald has been a director of Carnival Corporation since 2001 and a director of Carnival plc since 2003. Mr Donald has been President and Chief Executive Officer of Carnival Corporation & plc since July 2013. He was President and Chief Executive Officer of The Executive Leadership Council, a professional network of African-American executives of major U.S. companies, from 2010 to June 2012. He previously served as President and Chief Executive Officer of Juvenile Diabetes Research Foundation International from 2006 to 2008. From 2000 to 2005, Mr. Donald was the Chairman of the Board of Merisant Company, a manufacturer and marketer of tabletop sweetener products, including the Equal and Canderel brands. From 2000 to 2003, he was the Chief Executive Officer of Merisant Company. From 1998 to 2000, he was Senior Vice-President of Monsanto Company, a company which develops agricultural products and consumer goods, and President of its nutrition and consumer sector. Prior to that, he was President of Monsanto Company s agricultural sector. LARRY PIMENTEL President and CEO Azamara Club Cruises Larry Pimentel, President & CEO of Azamara Club Cruises, is a high profile, international travel and tourism industry figure who is widely known for his acumen in marketing up-scale travel products. His unique body of knowledge on the subject complements exceptional skills as a forceful and compelling educator, speaker, writer and frequent lecturer. Pimentel has a well-earned reputation as one of the foremost experts on the topic of selling and marketing to discriminating travelers. Prior to joining Azamara Club Cruises in January 2010, he was President, CEO and Co-Owner of SeaDream Yacht Club (2001-2009). Earlier he served as President & CEO of Cunard Line and Seabourn Cruise Line (1992-2001) and before that as President & CEO of Classic Hawaii, a tour operating company (1983-1992). CINDY D AOUST President and CEO CLIA Cindy D Aoust is President and CEO of Cruise Lines International Association (CLIA). In this role, she oversees the management of global operations and the CLIA leadership teams. Cindy joined CLIA as Executive Vice President of Membership and Operations in December 2014, and has successfully built teams and structures to enhance CLIA s member services, as well as launched management systems to create efficiencies and more seamless member experiences. Cindy is a recognized leader in the meetings and travel industry, and has worked in the industry for more than 20 years. Prior to joining CLIA, Cindy served as Chief Operating Officer at Meeting Professionals International (MPI), the largest global meeting planning association in the industry. In that role, she was responsible for global operations, marketing and member deliverables.
A TrAvel weekly Group ltd publication issue 2,304 travelweekly.co.uk 14 January 2016 Don t turn back Cruise agents implored not to revive discounting culture as the sector sets sail for another big year cruise SpeciAl edition Inside this Cruise Special Edition: Nip discounting in the bud page 6 Outlook bright, says Royal page 14 2016 cruise calendar page 60 Top Story News Travel Weekly Business Plus Morgan: Give us Aito Agents sales Wells: Runway back Cosmos record: domestic constraints hold Holidays conference back UK growth page 4 page 19 back page AspiRETRAVELCLUB.CO.UK LUXURY THE LUXURY TRAVEL CLUB FROM TRAVEL WEEKLY Face to Face page 16 Operator News page 30 Readers Lives page 54 Competitions page 50 Jobs page 97 THE LUXURY TRAVEL CLUB FROM TRAVEL WEEKLY small hands on deck Luxury cruising for families hits its stride on land and sea Issue 21 December 2015 150 print publications per year 7 digital brands 88 face-to-face events Issue 21 December 2015 want to feel good? Wellbeing Escapes creates club to make you feel and sell well james morrison The singer talks holidays while sitting in business class AspiRETRAVELCLUB.CO.UK Travel Weekly Group the industry leader for news, analysis and networking
SOUTHAMPTON IS A SOUTHAMPTON IS EXPECTING A RECORD STOP SHOP FOR ALL YOUR CRUISE NEEDS CRUISE CALLS IN 2016 VOTED THE UK S BEST DEPARTURE PORT SEVEN YEARS RUNNING WORKING IN PARTNERSHIP TO ENHANCE PASSENGERS EXPERIENCES PASSENGERS PASS THROUGH THE PORT EVERY YEAR
Wednesday 18 May Coach Transfers from Conference Hotels depart at 8.30am 09.30 Check-In & Embarkation at Ocean Terminal P&O Cruises Ventura Tour 12.00 Opening Ceremony with special guests Hosted by Andy Harmer and Lucy Huxley 12.30 Lunch in the Bay Tree Restaurant From 14.30 Debarkation & Coach Transfers to Conference Hotels Free Time to freshen up for the evening 17.30 Coach Transfers from Conference Hotels 18.00 Conference TRADE FAIR at Mayflower Terminal 20.15 Conference 2016 STREET PARTY at Mayflower Terminal 22.30 Close & Coach Transfers to Conference Hotels P&O Cruises VENTURA
Thank you to all Sponsors and Speakers KATHRYN BEADLE PHIL NUTTALL LYNN NARRAWAY PAUL SHARP Kathryn entered the cruise sector with Hurtigruten, becoming Managing Director. In 2014 she joined Uniworld as Managing Director with the responsibility of establishing a UK office and is a member of the Executive Committee at CLIA. Phil has been in the industry all his life having started by stamping brochures for his grandad and getting paid 10p for every 100! He has had a passion for cruising ever since his first cruise aged 8 and opened the UK s first cruise only retail shop in 2002. Lynn s career spans most sectors of the travel industry. Having been with Carnival Corp since 1999, Lynn was appointed as MD of Seabourn and Holland America Line in 2011. In addition, Lynn is the current Chair of the CLIA Executive Committee. Paul has worked within the world of cruise for over 15 years now. He moved into the world of river cruising five years ago and has not looked back since. He now works for Avalon Waterways and is incredibly proud to be National Trade Sales Manager. CLIA CONFERENCE 2016 SPONSORS and MODERATORS LUCY HUXLEY Lucy spearheads editorial content across the group s portfolio, including Travel Weekly, Travel Weekly Business, Travolution, Aspire, TravelGBI and gazetteers. com. She joined in 2010, following 12 years at Travel Trade Gazette, the last three as editor. Lucy is involved in all aspects of the group, particularly Travel Weekly s events portfolio which includes hosting the company s many awards ceremonies. A2B Transfers ABP Southampton Accord AmaWaterways APT - River Cruises & Guided Tours A-ROSA Avalon Waterways Azamara Club Cruises Belleair Carnival Cruise Line Celebrity Cruises Cruise Club Marseille Provence Cruise & Maritime Voyages Cruise Baltic Cruise Norway Cruise Trade News Crystal Cruises Cunard Disney Cruise Line Emerald Waterways Greater Fort Lauderdale Convention & Visitors Bureau Fred. Olsen Cruise Lines G Adventures Great Rail Journeys Holland America Line JTA Needacruise Mail Newspapers Mercy Ships Miki Travel More Than A Tour MSC Cruises Norwegian Cruise Line Oceania Cruises P&O Cruises Paul Gauguin Cruises Princess Cruises Puerto Rico Tourism Company Regent Seven Seas Cruises Riviera Travel Rocky Mountaineer Royal Caribbean International Saga Cruises SCENIC Seabourn Silversea Singapore Airlines Singapore Tourism Board Swan Hellenic TAB Transfer & Activity Bank Tauck Thomson Cruises Titan Travel Traveltek Travel Weekly TravelCube Uniworld Boutique River Cruises Voyages of Discovery Voyages to Antiquity Voyages-SNCF Wendy Wu Tours ANDY HARMER Andy first joined the Association in 2006, launching the first Conference the following year. He became the director of CLIA UK & Ireland in 2011, during which time travel agent and cruise line membership reached record levels and the association achieved City & Guilds accreditation. In 2016, Andy was promoted to Vice President of Operations to CLIA Europe.
Thursday 19 May Coach Transfers from Conference Hotels depart at 8am 08.30 Big Cruise Networking Breakfast Informal Networking Breakfast at Hilton at the Ageas Bowl 10.30 Conference Part 1 Speakers include Larry Pimentel and Lynn Narraway Moderated by Andy Harmer and Lucy Huxley 12.30 Lunch 13.45 Conference Part 2 Speakers include Arnold Donald and Cindy D Aoust 15.15 Afternoon Coffee 15.45 Conference Part 3 Speakers include Adam Goldstein and Andy Harmer 16.30 Coach Transfers to Conference Hotels Free Time to freshen up for the evening 18.45 Coach Transfers to Hilton at the Ageas Bowl 19.15 Drinks Reception at Hilton at the Ageas Bowl 20.00 Gala Dinner & Entertainment at Hilton at the Ageas 00.00 Close & Coach Transfers to Hotels
Friday 20 May Coach Transfers from Conference Hotels depart from 8.20am Please check the Coach Timetable located at the Reception Desk of the Conference Hotels for confirmation of timings 09.00 Embarkation at City Terminal Royal Caribbean International Harmony of the Seas 09.15 Tour and Lunch onboard 14.15 Closing Ceremony with Special Guests Hosted by Andy Harmer and Lucy Huxley 15.45 Debarkation - Safe Journey Home! Coach Transfers to Conference Hotels and Southampton Central train station Royal Caribbean International HARMONY OF THE SEAS
Our Sponsors JOIN THE #CRUISEREVOLUTION RIVER CRUISES European River cruising
SINGAPORE Your gateway to cruising in Southeast Asia www.aseantourism.travel www.yoursingapore.com
Proud Headline Sponsors of the CLIA Conference 2016 Polar Expedition Let your customers come with us on a polar experience of a lifetime aboard our ship, the G Expedition. River cruising SAVE 30 % on selected River Cruising tours* Introducing our newly announced river cruises for 2016 on the Mekong, Ganges, Amazon and in Burgundy. Find out more at gadventures.com/agents or call us on 0344 272 2200 * for more information, visit gadventures.co.uk
CLIA is once again delighted to be working with Princess Cruises to bring you some fantastic evening entertainment during our 10 Year Anniversary Dinner. This has been a partnership in place since 2008, and this year we are delighted to present Voice of the Ocean based on the global TV phenomena, and a concept being performed live on-board a selection of Princess Cruises ships. After a day of auditions with our shortlist of travel agents held some weeks ago it now turns to you the audience to decide upon our ultimate winner. Who will win? Team Andy, Team Lucy or Team Tony?
WE REACH MORE ACTIVE CRUISERS THAN ANY OTHER NEWSBRAND. SOURCE: TGI CLICKSTREAM 2015 Q4
Our business is helping the forgotten poor Imagine a ship filled with volunteer surgeons, nurses, water engineers, agricultural and construction workers Now imagine medical services offered onboard free of charge to the poorest countries Mercy Ships floating hospital sails to countries where free healthcare is needed most Partners = Impact To partner with us please contact sarah.balser@mercyships.org.uk Mercy Ships UK, 12 Meadway Court, Stevenage SG1 2EF www.mercyships.org.uk Tel: 01438 727800 /mercyshipsuk @mercyshipsuk Registered Charity Numbers: 1053055 (England & Wales) and SCO39743 (Scotland) Company No. 3147724 (England & Wales) CLIA Charity of Choice
A truly diverse cruise experience Visit the Cruise Baltic stand and find out how to win a flight and hotel for 2 in the Baltic Sea region! cruisebaltic.com