Contents ABOUT TAG AVIATION 2-3 MANAGEMENT OF COMPLEXITY 4-5 OUR AIRCRAFT MANAGEMENT PROGRAMME 6-7 COMPLIANCE PLUS 8-9 DELIVERING MEASURABLE VALUE 10-11 OUR MANAGEMENT SYSTEM 12-13 KEY LINKS IN THE CLIENT SERVICE CHAIN 14-15
ABOUT TAG AVIATION A pioneer in private aviation For nearly half a century, TAG Aviation has set the standard in private aviation. Our philosophy of excellence touches on every aspect of our client-focused services. We bring a wealth of experience and expertise to each client relationship, to ensure that your unique requirements are met with bespoke solutions that are fl exible, consistent and convenient. TAG Aviation was founded in Switzerland, and we honour the Swiss values of exceptional hospitality, technical precision, safety and the highest quality service in all we offer. As pioneers in private aviation, TAG has created a holistic range of solutions for our clients, which includes Aircraft Management, Private Jet Charter, Aircraft Maintenance Services, FBO Handling, and Pilots and Crew Training. Operational in Europe, Asia and the Middle East, we pride ourselves on an international service, unmatched across the globe. We are committed to providing you with solutions that demonstrate a true understanding of your personal needs, delivered by highly-trained teams of dedicated professionals who will always put you at the heart of their endeavours. 3
Delivering peace of mind The art of Aircraft Management is to expertly handle ever-increasing levels of complexity whilst delivering a seamless and personalised service. TAG Aviation has owned, operated, maintained and managed private and business jets since 1966, so we understand what is important to our clients, namely: providing a comprehensive range of industry-leading solutions combined with a unique blend of client services. Ultimately, as a client engaged with our Aircraft Management Programme, you demand peace of mind. As one of the most experienced, reputable, and stable aviation companies in the industry with vast experience of the many and increasingly complex aspects of business jet ownership, we can deliver the assurance you need to feel completely safe in our hands. Our objectives are clear and focussed, which is to provide: An uncompromising approach to safety and security An exceptional level of personal service Measurable value TAG Aviation s approach is based on our core values of Safety Integrity Transparency MANAGEMENT OF COMPLEXITY 5
Total care for every client s aircraft OUR AIRCRAFT MANAGEMENT PROGRAMME TAG Aviation provides one of the world s most comprehensive aircraft management service programmes. Over 100 aircraft owners in more than 30 locations across the globe already engage us to manage their aircraft. We operate to the very highest standards, and clients trust us to deliver operational excellence and safety, unmatched levels of personal service, integrity in our business dealings and measurable value. Our programme incorporates a full range of services that enable us to provide you with total care for the life cycle of your aircraft - tailored specifi cally to meet your needs. Our Aircraft Management Programme services include: Aircraft Delivery and Project Implementation Aircraft Management (supervision, administration and reporting) Continuing Airworthiness Maintenance Recruitment and Training of Flight Support Personnel International Flight Planning Services Additional Services: Charter Services 7
An uncompromising approach to safety and security TAG Aviation makes no compromise in ensuring your safety and the safe operation of your aircraft. In fact, we take a Compliance Plus approach that means we go beyond what is legally expected of us. TAG demands the highest levels of professionalism and operational discipline from its crews, which contributes to the overall operational safety environment of your aircraft. In this regard, we utilise an advanced Safety Management System to manage and predict risk and all of our fl ight crews are instructed to openly report any safety related event. TAG always put your safety fi rst and every individual in your crew, without exception, acts diligently with that philosophy in mind. TAG is internationally recognised within the aviation industry as an innovator in the fi eld of Safety and Risk Management Systems. We were instrumental in setting up one of the industry s key safety forums, the Corporate Aviation Safety Executive (CASE), and we continue to take a leading role in pursuing the highest standards of business aviation safety. To date, we are one of the few business aviation companies to have passed the Civil Aviation Authority s Phase 2 Assessment - the most exacting regulation on safety offered by the CAA. Additionally, TAG Aviation, in conjunction with its business partners; International SOS, Medaire, and Control Risks, provides real-time threat assessments for current and future travel plans and delivers specialty emergency training to crew members to deal with infl ight emergencies of all kinds. Our unwavering commitment to safety is supported by continuous investment, enabling TAG to go further than the minimum required, offering Compliance Plus levels of safety and security. COMPLIANCE PLUS 9
DELIVERING MEASURABLE VALUE As one of the world s largest aircraft management companies, TAG s fl eet size enables us to deliver measurable value to you with scalable annual savings derived from fl eet discount programmes on fuel, insurance, training and maintenance savings that we pass on directly to you. The primary objective of our Aircraft Management programmes is to keep your aircraft maintained to the highest standards, for your convenient use. Additionally, however, the expertise and effi ciency we bring to managing and maintaining your aircraft also safeguards the value of your plane, in the event that you should wish to sell your jet at a later stage. In tailoring a unique programme to meet your needs, our personalised service looks to bring added value directly to you at every opportunity, in the assurance that TAG Aviation is the perfect partner for managing your aircraft, on a day-to-day basis, and over the long-term. 11
A client service structure built around you With over 40 years experience of serving our clients TAG Aviation understands that each aircraft owner s needs are entirely different and unique. That is why we offer a personalised client service for each management relationship. This is the key to our client approach: that each aircraft owner is served as if he was TAG s one and only client. To enable such high levels of personalised service TAG Aviation has developed a client service structure that meets your different needs at every level, ensuring that we manage any complex issues that might arise, effi ciently and effectively. TAG client service structure CRO Client Responsible Offi cer A member of TAG s senior management team is personally dedicated to your account giving a direct access to a TAG decision-maker. CAM Client Aviation Manager Your dedicated lead pilot with responsibility for the day-to-day management of your aircraft s operation and crew. CRM Client Resource Manager A dedicated Account Manager, who acts as your point of contact to resolve any immediate daily issues. OUR MANAGEMENT SYSTEM CSR Client Support Representative The extended hand of your personal assistant, responsible for the day-to-day scheduling of your aircraft and trip-related details. TRAINING TAG Global Training is the leading business aviation ground crew training facility in Europe. Our training programmes allow us to constantly improve standards and enhance your on board experience. 13
KEY LINKS IN THE CLIENT SERVICE CHAIN TAG Aviation has one of the most experienced teams in the industry, with the expertise to deliver the service you both require, and expect. We provide all of the complex requisite operator services in-house, ensuring that operational control is never compromised. Above all, we work to ensure minimum fl ight delay in the event of an unexpected occurrence. Our services include: Flight Operations: TAG has an expert team that boasts extensive operational experience to ensure that your aircraft meets all the regulatory compliance and is conducted in accordance with operational procedures. International Flight Services: The planning of any fl ight is a complex procedure that relies on a number of external approvals and the establishment of pre-arranged services. Unlike a scheduled airline, which operates fl ights to the same locations on a regular basis, owners of business jets routinely seek to fl y to a variety of destinations, and so over-fl ight and landing permits are not routinely in place. TAG Aviation takes care of everything, so that you are able to focus on the trip ahead. FLIGHT OPERATIONS HUMAN RECOURCES OPERATOR SERVICES ACCOUNTING TECHNICAL DISPATCH TECHNICAL OVERSIGHT SAFETY CRO CAM CRM CSR TRAINING CLIENT SERVICES CLIENT COCKPIT CREW MANAGEMENT PILOT CAM FLIGHT ATTENDANT Airworthiness and Technical Oversight: TAG allocates a Fleet Manager to your aircraft, who is responsible for airworthiness planning and the coordination of any maintenance activity required on your jet. Your Fleet Manager will also arrange and supervise the aircraft warranty and airframe and engine support programmes, along with other technical services required on a day-to-day basis, ensuring the seamless operation of your aircraft. Maintenance As an approved service facility for a number of aircraft manufacturers TAG Maintenance Services is able to provide a full range of services during the life cycle of your aircraft. Our team of experts is on hand around the clock to resolve any problems, working diligently to return your aircraft to complete safety, as quickly as possible. Charter With a fl eet of aircraft at our disposal we can also provide you with charter services whilst your aircraft is in maintenance and or if you require supplemental lift options. 15
YOUR AIRCRAFT MANAGEMENT CONTACTS AIRCRAFT MANAGEMENT EUROPE Florent Series +41 22 717 08 48 +41 79 963 69 68 aircraft.management@tagaviation.com AIRCRAFT MANAGEMENT MIDDLE EAST Florent Series +41 22 717 08 48 +41 79 963 69 68 aircraft.management@tagaviation.com AIRCRAFT MANAGEMENT ASIA Jaslyn Chan +852 3141 2073 +852 9132 6990 jchan@tagaviation.asia www.tagaviation.com
www.tagaviation.com