P: 0800 863 693 E: intel@serviceiq.org.nz W: ServiceIQ.org.nz MEMORANDUM OF UNDERSTANDING This Memorandum of Understanding is made on the... day of... 2015. Between Tokikapu Marae ki Waitomo Gateway Camp (the Marae/provider) and ServiceIQ
Background ServiceIQ and the Marae/provider wish to form a cooperative alliance in order to promote tourism Māori opportunities and careers to Year 13 students. This entails the development and delivery of an exciting camp experience at the Marae/provider and learning materials provided by ServiceIQ. There is a commitment from both parties to establish the ServiceIQ Gateway programme in Cultural Tourism and to make this an on-going and successful experience. Party Definitions The Marae/provider is an Adventure Tourism & Cultural experience operator which embraces it s surrounding community and beautiful landscapes. There are a number of tourism opportunities within a short distance offering experiences for everyone with accommodation offered. ServiceIQ is an industry training organisation under the Industry Training Act, covering the sectors of Aviation, Tourism, Travel and Museums. It is a national standards setting body which develops qualifications, organises training and assessment and provides quality assurance to ensure standards are met. Objective of co-operation To develop and organise an interactive cultural tourism gateway programme and Marae based camps that are held at Tokikapu Marae ki Waitomo Gateway Camp during each 2015 school holidays and then on-going for the term of this agreement. In consideration of this intent, it is agreed as follows: 1. Term of Memorandum of Understanding: This MOU shall take effect from the date of signing and shall continue until 31st December 2015, or longer if agreed to in writing by the parties within two month of termination. 2. The Services The services provided by each party under this agreement are listed in Schedule 1 and can be added to during the period of the agreement, as agreed from time to time by the parties. 3. Financial considerations Fees for service provision by each party are detailed in Schedule 2. These will be reviewed before the commencement of each cultural tourism gateway programme and Marae based camp. 4. Alliance Management The alliance will be managed by nominated senior staff from ServiceIQ and the Marae/provider, with service provision coordination also assigned to nominated operational staff at ServiceIQ and the Marae/ provider. 5. Meetings Any party may initiate a meeting on matters of mutual interest. Regular meetings will occur between appointed contract managers and service provision coordinators. 2 of 7 ServiceIQ Published February 2015
6. Indemnity and Insurance 6.1 The Marae/provider must unconditionally and irrevocably indemnify ServiceIQ against: a) Any direct loss suffered by the ServiceIQ, which may arise out of a breach of the Ministry of Education s EOTC Guidelines (available from the MOE website http://eotc.tki.org.nz/eotc-home/ EOTC-Guidelines ); b) Any liability incurred by students or trainers in respect of injuries to persons or damage to property caused by the Marae/provider, students or trainers while performing the services set out in Schedule 2 attached. c) The payment of any taxes, fees, penalties or other charges imposed on ServiceIQ or the Marae/ provider arising out of or in relation to this MOU. 6.2 If ServiceIQ is or becomes, or reasonably forms the view that it may be, or may become liable for the payment of any taxes, fees, penalties or charges for which the Marae/provider required to indemnify ServiceIQ in accordance with the Ministry of Education s EOTC Guidelines, ServiceIQ may charge or deduct the amount of its liability or prospective liability for such taxes, fees, penalties or charges from any amount due from the ServiceIQ to the Marae/provider under this MOU. 6.3 If for any reason the Marae/provider cancels the camp within three (3) weeks of the camps the Marae/ provider is to refund ServiceIQ the full amount of any fees paid in advance. ServiceIQ will also charge a cancellation fee of 30% of the total of all fees received from registrations. 7. Termination Either party may terminate this agreement with just cause and give three (3) months written notice to the other party. 8. Notices 8.1 All notices or other communications to be given under this MOU shall be given at the recipient s last known place of address (or such other address as that party may have specified in writing), and shall be deemed to have been duly given or made: a) In the case of a communication by letter on the third business day after being posted by mail, correctly addressed and stamped; b) In the case of a communication by facsimile or email when transmitted with no indication of incomplete transmission to the recipient s last known facsimile number. In the case of notice by facsimile or email the communication shall immediately be followed by the posting or delivery of an original notice as set out above. c) The notified addresses, and facsimile numbers of the parties are as follows: Tokikapu Marae ki Waitomo Gateway Camp Te Anga Rd Waitomo Caves PO Box 56 Otorohanga Phone: 0800 228 464 Email: miria.davis@gmail.com ServiceIQ Head Office L14, Plimmer Towers, 2 6 Gilmer Terrace, Wellington 6011 PO Box 25522, Wellington 6146 Phone: 0800 863 693 Email: doris.kaua@serviceiq.org.nz Memorandum of Understanding between Tokikapu Marae ki Waitomo Gateway Camp and ServiceIQ 3 of 7
8.2 Either party may change its notified address or its notified facsimile number by notice in writing served on the other party. SIGNED for and on behalf of Tokikapu Marae ki Waitomo Gateway Camp by its duly authorised officer Print Name and title Date in the presence of: Witness signature Print Name SIGNED for and on behalf of ServiceIQ by its duly authorised officer Print Name and title Date in the presence of: Witness signature Print Name 4 of 7 ServiceIQ Published February 2015
Schedule 1 Provision of services Services provided by ServiceIQ shall include: 1. Developing and organising the Cultural Tourism Gateway programme in consultation with the Schools, Tokikapu Marae ki Waitomo Gateway Camp and any associated Tourism operators. 2. Promoting the Gateway programme to the Schools to meet agreed targeted numbers of students and programmes, per holiday period, and ensuring information is provided to all attendees in preparation for the Gateway camp. 3. ServiceIQ will confirm paid registration (ie. numbers) three (3) weeks prior to the camp commencing. 4. ServiceIQ will invoice the Schools for the Gateway programme during the time at Tokikapu Marae ki Waitomo Gateway Camp and pay out accordingly to Tokikapu Marae ki Waitomo Gateway Camp as stated in Schedule 2. Services provided by Tokikapu Marae ki Waitomo Gateway Camp shall include: 1. Delivering the Gateway Camp experience alongside ServiceIQ and providing the manaaki to the students in regards to welcome, food and comfortable accommodation (as per attached example itinerary Schedule 3). 2. Provide the nominated staff to deliver the Gateway programme as an ServiceIQ partner, to ensure a long term viable programme for ServiceIQ, Tokikapu Marae ki Waitomo Gateway Camp and the regional secondary schools. 3. Ensure the nominated staff (teacher) completes an Evaluation Form within 7 days of the completion of the camp. 4. Ensure adherence to services as per the Ministry of Education s EOTC Guidelines. 5. Arrange transport and the safe return of any students to their parents/custodian in the event of unacceptable behaviour or in the event of a health and safety issue. 6. Complete Evaluation Form within 7 days of the completion of the camp. Services provided by the School: 1. Schools will ensure students receive briefing information provided by ServiceIQ on the Gateway camp, including cultural protocol. 2. ServiceIQ will report credits achieved as per normal in Gateway programme support services. Schedule 2 Financial Considerations and Fees for Service Payments to Tokikapu Marae ki Waitomo Gateway Camp for the Gateway Camps: Tokikapu Marae ki Waitomo Gateway Camp will be paid $414.00 incl. GST per student for the services they will provide including, but not limited to the activities outlined in Schedule 3, food, accommodation, practical learning in the Tokikapu Marae ki Waitomo Gateway Camp and additional tour and/or outdoor experiences. The marae/provider invoices ServiceIQ once numbers are confirmed and said invoice will be paid within 7 days. Memorandum of Understanding between Tokikapu Marae ki Waitomo Gateway Camp and ServiceIQ 5 of 7
Schedule 3 6 of 7 ServiceIQ Published February 2015 Cultural Tourism Gateway Programme 13th April 17th April 2015 Time Monday, 13 April 2015 Tuesday, 14 April 2015 Wednesday, 15 April 2015 Thursday, 16 April 2015 Friday, 17 April 2015 7.00am 7.30 8.30am Breakfast Breakfast Breakfast Breakfast 10.45am Arrive 9 11.30am Cave World Black Water Depart 8.30am Visit to iconinc tourism 9am 1pm Workshops at Tokikapu Clean up Book work 11am Rafting fun underground! attraction Waitomo Glowworm Marae Powhiri Caves owned by local Māori 11.30 Poropororaki 12pm Tauira settle in Lunch Korero about Tourism Māori Orientation of Waitomo Caves Village and visit to Museum Lunch at Domain Story of Te Pou Pou a Tane Mahuta Viewing of short film Waitomo Above Ground Tour of Glowworm Caves Morning tea at caves Travel to Pureora Forest Park a place of national environmental, cultural and historic significance: uutree Top Tower uuguided tour of the Totara Walk (learning about native flora and fauna) Lunch Pureora Forest Park Preparations for hangi, gather wood and prepare: uupit and stones for firing at appropriate time. Tutors: Huia and Eric uuprepare veges and stuffing. Tutors: Cooks Workshop Rewena and fry bread making. Tutors: Auntie Josephine and Aroha Costar Workshop Steam Pudding Johana Green Morning tea fry bread Workshop Harakeke; how to pick flax; making kono and flowers. Tutors: Tira Green 1pm Lunch at Marae
Memorandum of Understanding between Tokikapu Marae ki Waitomo Gateway Camp and ServiceIQ 7 of 7 Time Monday, 13 April 2015 Tuesday, 14 April 2015 Wednesday, 15 April 2015 Thursday, 16 April 2015 Friday, 17 April 2015 1 4pm Delivery of unit standards 5 6pm 1pm Hii Tuna and Kohi Watakirihi (eeling and picking watercress Eco-cultural visit to Pa Harakeke 2pm Visit to Aranui Caves Return and prepare dining hall and for tea) practice waiata Kai o the Po 6.30pm Lights out 10pm! Ruakuri Scenic Reserve Nature walk Learning about Rongoa Māori Boil up Pork bones and watercress Native plant nursery and model Māori village developed by local hapu Ngati rereahu Scenic drive through ancient podocarp forest on Pureora Loop Track BBQ Tea Mahia aa roopu Mahia aa roopu Mahia aa roopu Whakawhanaungatanga Korero on the history of Waitomo Kai Hakari Hangi Whakangahau (Entertainment) Waiata session Waiata session 6pm Kai Hakari and Whakangahau (Entertainment)