International Delegate Handbook

International Delegate Handbook

International Delegate Handbook 3 Contents 4 5 6 8 10 12 14 16 18 19 20 A Survivex Welcome Visas for Entering the UK Getting to the UK Getting to Aberdeen Travelling to Survivex Where to Stay What to Do Public Services Banking & Financial Services Quality Policy Statement Equal Opportunities

4 A Survivex Welcome A Survivex Welcome Allow us to introduce Survivex, one of Europe s most advanced training providers. We have a reputation, which is built on quality and experience of providing training designed to save lives. Our headquarters in Aberdeen consists of a 53,000ft 2 facility which contains 19 classrooms, with a range of equipment and training simulators which are used to provide some of the most realistic training in the industry. Our simple aim is to offer training which replicates the real thing. Whether this is survival training in one of our two training pools, which contains an effects simulator, where we can recreate offshore storm conditions. In 2013 we invested over 1 million to create the only on-site fire training ground in the north east of Scotland. Quite simply, we can meet all your training needs under one roof. This guide is designed to provide information about Survivex, what we can offer and also what to expect when arriving in Aberdeen, the Granite City. Thank you for considering Survivex; if you require any further information please do not hesitate to contact one of our representatives. Finally, may we welcome you to Aberdeen and to Survivex. www.survivex.com

Visas for Entering the UK 5 Visas for Entering the UK For any questions of queries regarding visas, please visit the UK government visas and immigration website. www.gov.uk/visas-immigration Eligibility You must prove that you: Are 18 or over Are visiting the UK for less than 6 months, or 11 months if you re doing an English language course Have been offered a place on a course in the UK at an accepted place of study Have enough money to support yourself without working or help from public funds, or that relatives and friends can support and house you Can pay for your return or onward journey

6 Getting to the UK Getting to the UK Survivex HQ is located in Europe s oil capital and is conveniently located 5 minutes from Aberdeen International Airport. Aberdeen International Airport offers a range of direct flights from around Europe and excellent connections are available from major international hubs including London, Amsterdam, Paris and Frankfurt. Aberdeen London Paris Amsterdam Frankfurt www.survivex.com

Getting to the UK 7

8 Getting to Aberdeen Getting to Aberdeen Aberdeen is accessible via a range of transport: Plane Train Bus And Car Inverness Aberdeen Glasgow Edinburgh Newcastle Dublin Cardiff London www.survivex.com

Getting to Aberdeen 9

10 Travelling to Survivex Travelling to Survivex By Car From South: Approach Aberdeen on A90, continue on this route following directions for A96 Inverness and Airport, approach road to Airport is Dyce Drive, continue on this route and Survivex is 3rd turning on right at third set of traffic lights. From North: Approach Aberdeen on A96, following directions for Airport, approach road to Airport is Dyce Drive continue on this route and Survivex is 3rd turning on right at third set of traffic lights. By Rail Aberdeen Station to Dyce Station Courses commence: 8.00am, arrival required by 7.45am Depart From To Arrive Duration Fare 06:14 Aberdeen Dyce 06:23 0h 09m 2.30 07:15 Aberdeen Dyce 07:27 0h 12m 2.30 16:30 Dyce* Aberdeen 16:42 0h 12m 2.30 16:53 Dyce* Aberdeen 17:04 0h 11m 2.30 17:05 Dyce* Aberdeen 17:16 0h 11m 2.30 17:34 Dyce* Aberdeen 17:45 0h 11m 2.30 *Stagecoach number 80 bus from Dyce Railway Station to Airport (Mon-Fri) then walk from main terminal. By Bus From Aberdeen Bus Station, Guild Street: No. 727 Stagecoach to Airport (nearest bus stop Argyle Road) OR First Bus No.27 to Airport via Kirkhill Industrial Estate. www.survivex.com

Travelling to Survivex 11 By Taxi There is also a range of taxi firms available: Com Cabs: 01224 353535 Aberdeen Airport Taxis: 01224 775555 How to Find Us Survivex Speedbird Inn Menzies Dyce Aberdeen Airport Hotel Jury s Inn Aberdeen Airport

12 Where to Stay Where to Stay There is a range of accommodation available in Aberdeen and the surrounding area that offer competitive rates for those completing training at Survivex. Hotels Jurys Inn Aberdeen Airport Address: Argyll Road, Aberdeen, AB21 0AF Tel: 0871 376 9001 Proximity: 5 min walk Special Rate: From 49 Speedbird Inn Address: Argyll Road, Aberdeen, AB21 0AF Tel: 01224 772883 Proximity: 5 min walk Special Rate: From 103 10% discount off standard prices. Discount code must be quoted. Please contact us for the code Premier Inn Address: Aberdeen Airport, Main Terminal, Argyll Way, Dyce AB21 0BN Tel: 0871 527 9460 Proximity: 5 min walk Special Rate: From 93 to 181 Britannia Hotel Address: Malcolm Road, Bucksburn Aberdeen AB21 9LN Tel: 01224 409988 Proximity: 15 min drive Special Rate: From 95 B&B. Courtyard by Marriott Address: Argyll Road, Aberdeen, AB21 0AF Tel: 01224 432000 Proximity: 5 min walk Special Rate: From 109 per room. Quote Survivex *All prices are correct at time of printing and are subject to change www.survivex.com

Where to Stay 13 Guest Houses Craibstone Campus Aberdeen (Only during summer months) Address: Hunter Annexe, Craibstone Estate, Bucksburn Avenue, Aberdeen, AB21 9TR Tel: 01224 711012 Proximity: 5 min drive Special Rate: From 35 (Single), 40 (Ensuite), + 4 Boxed Breakfast The Bankhead Inn Address: 161-165 Bankhead Road, Bucksburn, Aberdeen, AB21 9HQ Tel: 01224 712703 or 07918072281 Proximity: 10 min drive Special Rate: From 50 per night (Survivex Rate) Ardennan House Hotel Address: Kemnay Road, Port Elphinstone, Inverurie AB51 3XD Tel: 01467 621502 Proximity: 30 min drive Special Rate: From 50-80 B&B McKenzie Guest House Address: 40 Malcolm Road, Bucksburn, Aberdeen AB21 9LN Tel: 01312080856 Proximity: 15 min drive Special Rate: From 60 B&B (single) Stonegrange Guest House Address: 253 Stoneywood Road, Dyce, Aberdeen AB21 9JS Tel: 01224 716151 Proximity: 15 min drive Special Rate: From 35 B&B (single), 55 B&B (twin) Station View Guest House Address: 27-29 Station Road, Dyce, Aberdeen AB21 7BA Tel: 01224 723210 Proximity: 10 min drive Special Rate: From 35 B&B (single), 55 B&B (twin) The Beeches Guest House Address: 112 Victoria Street, Dyce, Aberdeen AB21 7AU Tel: 01224 722249 Proximity: 15 min drive Special Rate: From 35 B&B (single), 55 B&B (twin) Jurayne Guest House Address: 272-274 Holburn Street Aberdeen AB10 6DD Tel: 01224 575601 Proximity: 20 min drive Special Rate: From 35 B&B (single), 45 B&B (ensuite) Atticus Central Guest House Address: 72 Bon Accord Street, Aberdeen, AB11 6EJ Tel: 01224 575527 Proximity: 20 min drive Special Rate: From 40 B&B The White Horse Inn Address: 23 Old Road, Balmedie, Aberdeen AB23 8XR Tel: 01358 742404 Proximity: 20 min drive Special Rate: From 80 B & B Quote Survivex Self-Catering 1st-selfcatering.co.uk Address: Malcolm Road, Bucksburn, Aberdeen, AB21 9LN Tel: 01224 715138 Mob: 07877882167 Proximity: 15 min drive Special Rate: From 99pn for apartment (sleeps 4) Quote Survivex ABERDEENSTAY Address: Claremont Place, Aberdeen, AB10 6RE Tel: 01224 715138 Mob: 07877882167 Proximity: 20 min drive Special Rate: From 65pn for studio apartment (sleeps 2) Quote Survivex

14 What to Do What to Do Aberdeen is an international city that offers a range of dining, social and outdoor activities. Located on the North East coast of Scotland, Aberdeen has many beautiful sites, including a beachfront with over 2 miles of golden sands. This is where Aberdeen got one of its many names, which include the silver city with the golden sands. In recent surveys, Aberdeen was ranked as the 4th most habitable city in the United Kingdom and 56th in the world. The quality of living and rich history in the oil and gas industry makes Aberdeen one of eight super cities, which drive the economy of the UK. With a population of over 225,000 people, Aberdeen has an abundance of history to keep any visitor occupied. One of Aberdeen s proudest monuments is the Marischal College. A Gothic granite building constructed in 1837 and designed by the legendary Archibald Simpson, the Marischal College to this day remains the second largest granite building in the world. Speaking of granite, Aberdeen has the largest man made hole in Europe. Rubislaw quarry was quarried for over 300 years and the granite produced has been used to construct some of the most famous buildings in the UK. Granite from Rubislaw was used during the construction of the Houses of Parliament, Waterloo Bridge and the Forth Rail Bridge. Outwith the city limits, Aberdeenshire has a range of modern and historical attractions. For example, Cruden Bay is home to Slains Castle, located approximately 40 minutes from the city, the ruin is rumoured to be the inspiration for Bram Stoker s Dracula. www.survivex.com

What to Do 15 Other areas of interest include the following: Balmoral Castle, the summer vacation retreat for the royal family Aberdeen Maritime Museum Aberdeen Art Gallery For the more active person, Aberdeen has a range of activities: Golf Courses Swimming Pools Ice Rink For the social scene, Aberdeen has a wealth of: Cinemas Restaurants Bars/Night Clubs

16 Public Services Public Services Police Police Scotland provides all policing services in Aberdeen and the surrounding areas. Emergency contact 999 Non-emergency contact 101 Part of your Visa application, you may be required to check in at a police station, see the following address for the city headquarters: Aberdeen City Divisional Headquarters Queen Street Aberdeen AB10 1ZA www.scotland.police.uk The nearest police office to Survivex is at Bucksburn approximately 5 miles away at: Emergency Medical Care The NHS (National Health Service) provides accident and emergency care in the event of a medical emergency. Emergency Contact 999 Aberdeen Royal Infirmary Foresterhill Rd Aberdeen AB25 2ZN www.nhs.uk If you have a medical issue, which is not life threatening, please contact NHS 24. This is Scotland s national telehealth and telecare operations. To contact NHS 24 call - 111 Bucksburn Police Station Inverurie Road, Bucksburn AB21 9AP Fire Service Within Scotland, the Scottish Fire and Rescue are responsible for providing emergency assistance in the event of a fire. Emergency contact - 999 North Anderson Drive: 19 North Anderson Drive, Aberdeen, AB15 6TP www.firescotland.gov.uk www.survivex.com

Public Services 17

18 Banking & Financial Services Banking & Financial Services Within a 4-mile radius, there is a range of banks and ATMs that are available for use. Please be aware, that some banks machines may ask for a transaction fee to be paid, there are machines available that will not ask for a fee. Banks with ATMs Clydesdale Bank 115 Victoria St Dyce Aberdeen AB21 7AX ATM Only Tesco 35 Victoria St Dyce Aberdeen AB21 7DX Second branch available 4 Oldmeldrum Road Aberdeen AB21 9DT TSB 99 Victoria St Dyce Aberdeen AB21 7AX Asda Riverview Drive Dyce Aberdeen AB21 7NG Second branch available Oldmeldrum Rd Aberdeen Bucksburn, Aberdeen AB21 9DT www.survivex.com

Quality Policy Statement 19 Quality Policy Statement The Directors, Management and Staff of Survivex Ltd. are committed to the quality delivery of training and assessment in accordance with: Standards developed by other approval bodies which assist in assuring the competence and safety in the workplace e.g. OPITO, SQA, MCA, RTITB, CAA, IOSH, etc. Client specific standards. In order to ensure compliance with approval bodies approval requirements, the Directors of Survivex Ltd. shall: Operate a formally documented and effective Management System. Provide resources which ensure consistent and quality delivery of training and assessment Standards. Recruit and develop sufficient staff with the appropriate qualifications and experience to deliver training and/ or assessment which is current and reliable. Provide a formally documented Training & Assessment system which ensures that the appropriate Standards are maintained. To ensure that the policy is successfully implemented and continual improvement maintained, quality performance objectives shall be set and monitored via regular Management Review. Andrew Green Chief Executive Officer

20 Equal Opportunities Equal Opportunities Survivex understands its responsibility in the provision of training and conduct of assessments. In doing so, Survivex confirms that delivery of any training is done so in accordance with established standards. All assessment decisions are made objectively against the assessment requirements provided. Part of this responsibility is guaranteeing and sustaining equal opportunities throughout a candidate s time completing their training and assessment. Regardless of where training and assessments are completed, our staff will ensure no delegate will be discriminated against by virtue of their: Gender Sexual Orientation Race Ethnic Orientation Disability Marital Status Religous Belief Or other unjustifiable factor within current legislation www.survivex.com

Equal Opportunities 21 Barriers to Assessment Upholding Standards All assessments will be completed against the standard from which the course was conceived, all candidates will be given a fair opportunity to complete their award. In accordance with Provisions for individual s requirements procedure, candidates will be given an opportunity to bring to Survivex s attention any concerns or issues that the delegate may feel will make their attempt to complete an award unachievable. This may include, but is not limited to: English as a second language Dyslexia Physical / sensory impairments Or any other reasonable concern that would discriminate against a delegate achieving the award. During course booking and enrolment, candidates will be requested to communicate any potential issues that they feel may cause a disadvantage to them developing their skills to the required standard leading to achievement of the award. This is done so in accordance with Survivex policies and procedures. Upon completion of their award, candidates will be given the opportunity to provide feedback on their experience while completing a course with Survivex. All feedback is reviewed and where required acted upon by the relevant team leader. Where reasonably practicable, Survivex will provide services or facilities to allow those on a course to be able to have full participation with little to no detriment during their time completing their training and/or assessments. Any assistance given to candidates to remove barriers for achieving their award, must be given fairly and impartially ensuring no unfair advantage over other candidates. Subsequently, this maintains fair assessment for all attending candidates attempting to attain their award.

22 Contact Us Contact Us Should you have any questions please feel free to get in touch and one of our representatives who would be delighted to help. +44 (0) 1224 794800 +44 (0) 1224 794839 info@survivex.com 2016 SURVIVEX Ltd ALL RIGHTS RESERVED. NO PART OF THIS BOOKLET MAY BE REPRODUCED IN ANY FORM WITHOUT WRITTEN PERMISSION OF SURVIVEX. ALL IMAGES IN THIS BOOK HAVE BEEN REPRODUCED WITH KNOWLEDGE AND PRIOR CONSENT OF THE ARTIST CONCERNED, AND NO RESPONSIBILITY IS ACCEPTED BY SURVIVEX ARISING FROM THE CONTENTS OF THIS PUBLICATION. EVERY EFFORT HAS BEEN MADE TO ENSURE THAT INFORMATION SUPPLIED IS CORRECT AND UP-TO-DATE. WE APOLOGISE FOR ANY INACCURACIES THAT MAY HAVE OCCURRED AND WILL RESOLVE INACCURATE OR MISSING INFORMATION IN THE NEXT REPRINTING OF THE HANDBOOK. www.survivex.com

Survivex Limited Kirkhill Commercial Park Dyce Avenue, Dyce Aberdeen, Scotland AB21 OLQ T +44 (0) 1224 794 800 Survivex (DMCC Branch) Unit No. 1210, Building X3 Jumeirah Lake Towers Dubai, UAE PO Box: 487440 T + 971 (0) 43 658 280