The Future Trend of Airport Passenger Services Greater convenience, speed and control for passengers HOU Kan Regional Head, APCS, IATA Simplifying the Business 1 International Air Transport Association 2013
Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2012
Passenger Experience: Get Ready 384 09/28/12
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Would this not be better? Easy Simple Fast Helpful Friendly Quick Intuitive Speedy Personal Relaxed Smart Stress-less Thoughtful Rapid Safe Convenient 5
Get Ready! What are the challenges? Passenger Data Check-in Baggage drop-off Travel Document Check 6
Get Ready! What do passengers want? 74 09/28/12
What do passengers want? want either to use biometrics / epassport as their token or to get their boarding pass off airport want to use self-tagging at home or at a kiosk The overall majority of respondents are interested in providing their passport details in advance 8
Get Ready State of the Industry 94 09/28/12 09/28/12
Fast Travel Program Vision: Mandatory 80% of Global Optional passengers will be offered a complete suite of self-service options 10
2015 2014 2013
Passenger Data Advanced Passenger Information Required by over 50 countries Lack of Global alignment Message format Exchange mechanisms Data elements Cost IT Systems Fines 12
Passenger Data Is the amount spent per year per airline as the cost of passenger data (including fines and system maintenance and updates) 13
Passenger Data Future Trend API sharing among more & more countries What will IATA do Set data transmission standard Push & Advocate the governments accept the industry standard 14
Check- In - Single Token - Eliminate the Boarding Pass 15
Biometrics + PNR Immigration Security Check Point Boarding
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Bags Ready to Go Self Tagging Bag Drop 18
Bags Ready to Go AL / AP Pairs of passengers are offered with self-tagging 19
Baggage Collection Last but important part of the process 20
Bag Recovery Solutions Bag recovery solution Improve delivery process Accelerate delivery of baggage Provide pro-active information to passengers Self-Service claim registration in case of mishandled bag 21
Can Bags Services be Better Door to Door solution 22
Document Check An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements 23
Document Check AL / AP Pairs of passengers are offered with self-service document check 24
Airport Security The good old days? Today Simplifying the Business 25 International Air Transport Association 2013
Checkpoint Security Access and Egress Improving Passenger Flow 2010 2012 201 2 Process Study ZHR, CDG, LHR, CPH to identify best practices Data Collection 142 Airports world wide aiming at identifying the current situation and determine potential solutions Documents established Recommended Practice and Implementation Guide Report on data analysis Airport Diagnosis To identify bottlenecks and root causes Simplifying the Business 26 International Air Transport Association 2013
09 Security Screening Joint effort ICAO/ACI/IATA Integrate passenger information into the physical screening process Screen according to the risk posed by the individual passenger Strengthen security by focusing resources on higher risk passengers Take into account existing airport environments, airport sizes and types of operations Leverage existing screening equipment, incorporate new technology as it becomes available Checkpoint of the Future concept 27
Checkpoint 28 of the Future Near term concept
Enhanced Security Lane Normal Security Lane Known Traveler Lane 29
Simplifying the Business CHECKPOINT Introduce differentiated screening Differentiated screening Fast and Efficient process 2014 OF THE FUTURE 2017 2020 Simplifying the Business 30 International Air Transport Association 2013
New StB Projects in development Simplifying the Business 31 International Air Transport Association 2013
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Thanks for listening