Network Operations Performance

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User Forum 2013 Network Operations Performance Operations performance in 2012 Ged Boydell Head Operational Analysis & Reporting 23 January 2013

Traffic and Capacity/Delay headlines 32000 30000 28000 26000 24000 22000 20000 Average daily traffic for last 5 Years En-route delays per flight 1.5 1.4 1.3 1.2 1.1 1.0 0.9 0.8 0.7 0.6 0.5 0.4 0.3 0.2 0.1 0.0 Monthly en-route delay per flight monitoring 0.70 0.6 3 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV 2008 2009 2010 2011 2012 DEC JAN FEB MAR APR MAY JUN YTD GUIDELINE DLY/FLT JUL AUG SEP OCT NOV DEC YTD ENROUTE DLY/FLT Traffic: - 2.6% Intermediate EU target: 0.7 min En-route delay per flight: 0.63 min Excl. industrial action: 0.57 min Airport delay per flight: 0.48 min Operations performance in 2012 2

En route ATFM delays Year-to-date proportion of en-route ATFM delays EN-ROUTE ATC CAPACITY, 50.9% EN-ROUTE WEATHER & EN-ROUTE ATC STAFFING, 17.6% EXTERNAL DISRUPTIONS, 16.7% EN-ROUTE EVENTS, 3.0% EN-ROUTE ATC DISRUPTIONS, 11.8% P r o p o r ti o n o f to ta l A T F M d e l a y 8% 7% 6% 5% 4% 3% 2% 1% 0% 2153 L A N G E N A C C 1509 M A R S E ILL E A C C Top 20 delay locations for year-to-date en-route ATFM delay 1277 1251 1170 962 872 768 607 606 462 444 424 395 377 353 352 322 322 284 B A R C E LO N A A C C M U N C H E N A C C N IC O S IA A C C W A R S Z A W A A C C P A R IS A LL A C C LIS B O A A C C /U A C B O R D E A U X _ A LL _A C C R E IM S U /A C C B R E S T U /A C C M A D R ID A LL A C C O S LO A T C C A N K A R A A C C Z U R IC H A C C K A R L S R U H E U A C Z A G R E B A C C LO N D O N A C C W IE N A C C C A N A R IA S A C C /F IC EN ROUTE ATC CAPACITY EN ROUTE ATC STAFFING EN ROUTE ATC DISRUPTIONS EN ROUTE EVENTS EN ROUTE WEATHER & EXTERNAL DISRUPTIONS En-route delay down 46% Two thirds ATC capacity/staffing Critical areas known Capacity improvements made Operations performance in 2012 3

Airport ATFM delays Year-to-date proportion of Airport ATFM Delays AIRPORT WEATHER, 53.1% Airport delay down 30% Half weather Critical airports known AIRPORT INFRASTRUCTURE, 26.9% AIRPORT ATC CAPACITY, 20.0% Capacity improvements, e.g. Frankfurt 4 th runway 6% 5% 4% 3% 2% 1% 0% 1671 1146 1133 889 837 Top 20 delay locations for year-to-date Airport/TMA delays 673 568 444 404 AIRPORT ATC CAPACITY AIRPORT WEATHER AIRPORT INFRASTRUCTURE 324 313 310 296 248 199 193 188 162 155 118 LONDON/HEATHROW FRANKFURT MAIN ISTANBUL-ATATURK ZURICH SCHIPHOL_AMSTERDAM MUENCHEN 2 PARIS CH DE GAULLE OSLO/GARDERMOEN WIEN SCHWECHAT GENEVE COINTRIN LONDON/GATWICK MADRID BARAJAS PARIS ORLY PALMA DE MALLORCA LISBOA BRUSSELS NATIONAL DUESSELDORF ISTANBUL-SABIHA TEL_AVIV/BEN_GURION HELSINKI-VANTAA Proportion of total ATFM delays Operations performance in 2012 4

Improving performance 2012 Capacity improvements despite reduced traffic 6% capacity increase between 2011-2012 Poland, Turkey, Greece Euro 2012 and Olympics collaboration, in ops room Playbook approach to target hot days in hot spots Working with individual ACCs, e.g. Langen, Nicosia Strike mitigation: close collaboration, in ops room Greek island airports procedure delays down by 73% A-CDM implementation Weather trial Operations performance in 2012 5

Issues for 2013+ Continued social tension to consider 7 capacity critical areas to address Weather trial to continue Weekend delays and first rotation to address Focus on airport performance Eight airports: NM performance plan s 5% Extend Playbook approach to airports ATFM rule compliance Operations performance in 2012 6

Flight efficiency and initiatives 2012 European Route Network Improvement Plan approved 240 airspace packages implemented, plus 20 Airspace utilisation with specific airlines 6% RTE-DES 6% RTE-FPL 5% 5% 4.91% 5.03% 4.90% 4.91% 4.73% 4.64% 4% 3.53% 3.54% 3.45% 3.22% 3.04% 2.96% 4% 3% 3% 2% 2007 2008 2009 2010 2011 2012 2% 2007 2008 2009 2010 2011 2012 Operations performance in 2012 7

Flight efficiency 2013+ Route Efficiency KPI per AIRAC cycle RTE-DES RTE-FPL 5.5% 1 0.9 2007 2008 2009 2010 2011 5.0% 0.8 4.5% 4.0% 3.5% 3.0% Last FPL 0.7 0.6 0.5 0.4 2.5% 713 801 802 803 804 805 806 807 808 809 810 811 812 813 901 902 903 904 905 906 907 908 909 910 911 912 913 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1012 1013 1101 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1201 1202 1203 1204 1205 1206 1207 1208 Route Extension Route design The gap remains AO should better use the EU Network design capabilities 0.3 0.2 0.1 0 AIRAC Operations performance in 2012 8

NM performance 2012 NM Performance Plan approved Achieved en-route and flight efficiency objectives Identified Top 5 network safety issues % flights with delay (any cause) > 30 minutes to 1% Reduction due to accepted rerouting proposals > 3% of daily en-route delay 1.6% 1.4% 1.2% 1.0% 0.8% 0.6% 0.4% 0.2% 0.0% Average percentage of daily flights > 30 minutes delay - Target 1% 1.51% 1.6% 0.87% 2011 (FEB-DEC) 2012 (JAN-DEC) 1.4% 1.2% 1.0% 0.8% 0.6% 0.4% 0.2% 0.0% Airport/TMA En-route 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0% Average daily delay reduction due to executed rerouting proposals - percentage of daily en-route delay Monthly average 2012=3.3%, target=3% JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC RRP Daily Delay Reduction Target Operations performance in 2012 9

Conclusions Network on track with capacity and flight efficiency targets Robust planning and commitment for capacity in critical areas Network approach to events works best: specials, weather, strikes Spotlight on NM performance boosts network performance, e.g. Playbook collaboration with Palma Address flight efficiency with airlines Good performance is working together Operations performance in 2012 10