Photograph courtesy of Seth Whales Visiting intu Trafford Centre An autism friendly visual guide
Contents Section 1 The guide 3 Section 2 What time am I going to intu Trafford Centre? 4 Who am I going to intu Trafford Centre with? 5 Section 3 How will I get to intu Trafford Centre? 6 Section 4 How do I find the toilets? 9 Section 5 How will I be supported? 10 Section 6 What can I do at intu Trafford Centre? 12 Where will I visit? 13 Section 7 A map of intu Trafford Centre 14 Section 8 Dining at intu Trafford Centre 16 Section 9 What else can I do at intu Trafford Centre? 18 What other things might I see? Section 10 Who might I see at intu Trafford Centre? 20 What to do if things go wrong? 21 Section 11 After my visit 23 Feedback questionnaire 24 1
Section 1 - The guide What day am I going to intu Trafford Centre? Monday Tuesday Wednesday Thursday What is intu Trafford Centre? intu Trafford Centre is a large shopping centre. Friday Our address is: intu Trafford Centre, Manchester M17 8AA Our telephone number is: 0161 749 1717 Website address is: www.intu.co.uk/traffordcentre Facebook: intu Trafford Centre Twitter: @intutrafford Saturday Sunday Photography throughout the guide by Brian Higson, Dan Thompson and Diane Warburton, intu Trafford Centre staff 2 3
Section 2 - What time am I going to intu Trafford Centre? Draw a time on the clock Section 2 - Who am I going to intu Trafford Centre with? Upload, draw or insert picture of companion below. 10 11 12 1 2 9 3 8 7 6 What time am I going to intu Trafford Centre? 5 intu Trafford Centre is busiest on Saturdays and Sundays intu Trafford Centre is quietest on Mondays, Tuesdays and Wednesdays from 10.00am until 12 noon 4 intu Trafford Centre app You can download the free intu Trafford Centre app to your phone: It has an interactive map (called TraffNav) to help you find your way around It tells you news about intu Trafford Centre It tells you about events happening at intu Trafford Centre During events, sales, Christmas and school holidays intu Trafford Centre can be very busy and look different. I will be at intu Trafford Centre for about: hours minutes 4 5
Section 3 - How will I get to intu Trafford Centre? You can get to intu Trafford Centre by car You can also get the bus You can park in one of our car parks. Peel Avenue 9, the car park near Marks & Spencer and John Lewis, has the most Blue Badge spaces for registered Blue Badge owners. The bus will drop you off at the station near Debenhams. 6 7
Section 4 - How do I find the toilets You will enter through one of 17 entrances: Follow the signs to find the toilets: Signage RADAR key They can be long They can be warm and dry To access the disabled toilets please ask any member of intu staff for the RADAR key. They can be exposed to the weather They are decorated minimally 8 9
Section 5 - How will I be supported? If you want you can use our autism awareness cards: If you want you can use our autism awareness wristbands: Hello! My name is... I have an autism spectrum condition. The cards are for you to use if you want to tell staff or shoppers about your autism They can be downloaded from our website. Please visit: www.intu.co.uk/traffordcentre They can be picked up from our customer information desk The wristbands are for you to use if you want to tell staff about your autism They will be included in the pack or you can pick one up from our customer information desk If you need help ask any intu member of staff If you need help, our staff will be wearing: Our customer service team Our security team Our environmental services team Not all our staff wear a uniform, but they will all be wearing a badge with their name on. Our staff have received specialist autism awareness training so will be happy to help you. 10 11
Section 6 - What can I do at intu Trafford Centre? You can shop. There are lots of shops at intu Trafford Centre. Here are our biggest: Section 6 - Where will I visit? I am going to visit... John Lewis is at one end of intu Trafford Centre. List which shops you will go to. A list of all our shops can be found on our website at: www.intu.co.uk/traffordcentre/stores Selfridges is in the middle of intu Trafford Centre. Debenhams is at one end of intu Trafford Centre. To find out where these shops are located, please refer to the map on pages 14-15. 12 13
Section 7 - A map of intu Trafford Centre Ground floor Map key Toilets Accessible toilets Entrance Bus stop Taxi rank Customer services Car parks Lifts Noisy and busy Starbucks First aid/defibrilator Dolphin fountain The Dome Regent Crescent Peel Avenue The Orient Namco Funscape Debanhams café Peel Avenue car park 9 14 15
Section 7 - A map of intu Trafford Centre First floor Map key Toilets Accessible toilets Entrance Car parks Lifts Noisy and busy Barton Square fountain Barton Square First aid/defibrilator First Aid aid Room room Regent Crescent The Dome Thorntons Peel Avenue To Barton Square Starbucks The Orient Bronze statue The car EAT 16 17
Section 8 - Dining at intu Trafford Centre You can eat at intu Trafford Centre. The centre has lots of places to buy food. The Orient has lots of places to buy food. You can eat at some of the restaurants * on the second floor. If we eat at a restaurant in intu Trafford Centre today, we might eat at: You can also bring a packed lunch. There are other places to eat at intu Trafford Centre. Some examples are: Eat Debenhams Café Starbucks A list of our restaurants can be found on our website: www.intu.co.uk/trafford centre/stores * The restaurants are often noisy and busy. You can eat your packed lunch on one of the benches in intu Trafford Centre. Eating a packed lunch can sometimes be quieter. 18 19
Section 9 - What else can I do at intu Trafford Centre? You can go to the ODEON Cinema. You can play mini golf, Laser Quest or rock climbing Here is a list of our activities and Monday - Friday quietest times: Activity Mini golf ODEON Cinema Laser Quest Rock climbing Quietest time Monday - Friday: 10.00am - 11.00am Quiet times vary. Autism friendly showings are available: visit odeon.co.uk for details Monday - Friday: 10.00am - 3.00pm Monday - Friday: 10.00am - 3.00pm Namco Funscape You can go to the arcade called the Namco Funscape You can also go bowling at Namco Funscape These times are based on an average week and may vary. 20 21
Section 9 - What other things might I see at intu Trafford Centre? The bandstand Stairs and escalators Barton Square Barton Square is an extension of intu Trafford Centre. It contains more shops LEGOLAND Discovery Centre is at Barton Square SEA LIFE is at Barton Square There is a large outdoor area here if you need fresh air and space Fountains The car 22 23
Section 10 - Who might I see at intu Trafford Centre? Section 10 - What to do if things go wrong? You can find any member of intu staff. Environmental services team Customer service team You can go to our customer information desk. This is located in the Dome on the ground floor: Security team Other shoppers Barney the talking bear. 24 25
Section 11 - After my visit If you have an autism awareness card or wristband show them to our staff. Tell our staff about your emergency I am lost, please help I have lost something I need some trained in first aid I am feeling overwhelmed, please help me find somewhere quiet What I like best about my visit to intu Trafford Centre Write more examples... What I want to do again What I would like to do next time 26 27
Section 11 - Feedback questionnaire Was the guide helpful? What could be better about the guide? Together Trust is a charity based in the North West offering care, support and special education. We re here to improve the lives of people with disabilities, complex needs and autism. We work alongside them and their families for a better future. At Together Trust we have a team of over 850 incredible employees and volunteers who support over 2,000 individuals and families each year. Together Trust is helping intu Trafford Centre meet your needs. They believe everybody deserves an equal chance in life. There are no exceptions. Together Trust have many specialist care, education and support services for individuals with autism spectrum conditions. For further information about any of Together Trust's services or for advice about shopping with an autism spectrum condition, please visit their website togethertrust.org.uk, call them on 0161 283 4848 or email enquiries@togethertrust.org.uk What was missing from the guide? Please fill out the feedback questionnaire and hand it in at the customer information desk or email your feedback to our guest services team at marketing.trafford@intu.co.uk. With your help we can continue to develop the intu Trafford Centre autism pack and ensure you have the support required. 28
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