C ONTENTS PAGE AIRCRAFT MAINTENANCE TRAINING CLASSES 06 Initial Maintenance (64 Hours / 80 Hours) (FAA / TC) 06 Line Maintenance (40 Hours) (FAA / TC) 06 Electrical Interface (40 Hours) 07 Differences (40 Hours) 07 Refresher (40 Hours) 08 Generalization / Familiarization (40 Hours) 08 Engine Run (8 Hours / 16 Hours) 08 Essentials of Troubleshooting (8 Hours) 09 T-62T-39/T-62T-40 Turbomach / Sundstrand APU Line Maintenance (12 Hours) 09 T-20G Sundstrand APU Line Maintenance (12 Hours) HELICOPTER PROGRAMS 10 AW139 Initial ( 80 Hours) 10 AW139 Refresher (40 Hours) 11 AW139 Line Maintenance (40 Hours) 11 AW139 Avionics (40 Hours) AVIONICS TRAINING 13 Aircraft Specific Avionics (40 Hours) (FAA) 14 Avionics Essentials Part I (40 Hours) (FAA / TC) 14 Avionics Essentials Part II (40 Hours) (FAA / TC) 15 ADS-B for NextGen Fam (8 Hours) (FAA / TC) 15 FAR 91.411 / 91.413 / RVSM for Line Maintenance (8 Hours / 16 Hours / 24 Hours) 15 Practical Aircraft Wiring (40 Hours) 2
Curriculum Guide PAGE PROFESSIONAL DEVELOPMENT 16 Aviation Interpersonal Management (AIM) (40 Hours) 17 Maintenance Resource Management (MRM) (16 Hours) 17 Project Management (16 Hours) 18 Customer Service (8 Hours) 18 Aviation Fundamentals (8 Hours) 19 Aviation International Etiquette (8 Hours) 19 Effective Writing and Communication (8 Hours) 19 Aviation Finance (8 Hours) SAFETY PROGRAMS 21 OSHA / EPA Training Program for the Aviation Professional (16 Hours) 21 Human Factors in Aviation (16 Hours) 22 Aviation Safety Management System (SMS) (16 Hours) 23 Federal Aviation Regulation: Title 14 Code of Federal Regulations (FAR) (16 Hours) Approving and Accepting Programs or Agencies FAA (Federal Aviation Administration) EASA (European Aviation Safety Agency) GCAA (General Civil Aviation Authority) UAE TC (Transport Canada) CASA (Civil Aviation Safety Authority) Australia NBAA (National Business Aviation Association) TRANSPORT CANADA 3
Welcome GLOBALJET provides a total solution that delivers on all expectations: unmatched for value, quality, and flexibility in the aviation maintenance training industry. Because GLOBALJET has Part 147 approvals with multiple overseas aviation authorities, please inform us if your needs require approval from EASA, GCAA, CASA or other governing safety agencies. 4
Curriculum Guide AIRFRAME Training BEECHCRAFT CESSNA EMBRAER Beechcraft 1900B/1900C Citation 500 Series Phenom 300 Beechjet 400/400A Citation 525/525A Legacy 450/500 King Air 90 Citation 525B Legacy 600 King Air 200 Series Citation 560 Series King Air 300/350 Citation 560XLS/XL GULFSTREAM Citation 650 Series BOMBARDIER Citation 680 (Sovereign) G450 Citation 750 (X) G550 Challenger 300/350 G650 Challenger 600 DASSAULT GII/III Challenger 601 GIV Challenger 604/605/650 Falcon 10/100 GV Global 6000 Falcon 20/200 Global Express/XRS/5000 Falcon 50/50EX HAWKER Learjet 31 Falcon 900/900EX Learjet 35/36 Falcon 900 EASy Hawker 4000 Learjet 40/45 Falcon 2000 Hawker 700 Learjet 60 Falcon 2000 EASy Hawker 800 Series Learjet 70/75 Falcon 7X EASy Hawker 900XP Hawker 400XP LEONARDO (Helicopter) Premier 1/1A AW139 NEXTANT 400XT 400XTi 5
Aircraft Maintenance Training Initial (64 Hours / 80 Hours) (FAA / TC) Our initial-level maintenance training courses cover all applicable ATA chapters, addressing aircraft systems theory, operation, inspection, and servicing. We use a practical, interactive approach of instruction with each student. Hands-on sessions will be conducted on available aircraft to acquire an applied understanding of aircraft systems, and to participate in effective maintenance practices. The course examines LRU troubleshooting from a theoretical and functional perspective. This comprehensive class is the ideal way to introduce your technicians to the aircraft within your fleet. Electrical Interface (40 Hours) This course is a combination of refresher, in-depth troubleshooting practices, and tracing wiring diagrams. GLOBALJET employs a white glove approach where the majority of investigative work can be performed without using tools. Troubleshooting is performed from the cockpit level, using indication messages, support documentation, and wiring diagrams. This is an intensive session with active classroom participation and considered an essential course for all proactive technicians. NOTE: Hours depend on aircraft Line (40 Hours) (FAA / TC) The line maintenance course is a condensed, 5-day session enabling technicians to understand aircraft systems and servicing with an emphasis on practical experience to build aircraft maintenance skills. Moderate troubleshooting is stressed and reinforced with actual hands-on sessions on available aircraft. Active student participation provides a better understanding of aircraft systems and effective maintenance practices. For operations with technician scheduling and cost limitations, this option creates a highly productive solution. 6
Curriculum Guide Differences (40 Hours) Aircraft differences courses offer a sharply focused, detail oriented comparison of similar aircraft models that require separate type ratings. The focus is on the systems that are significantly different between two aircraft models that otherwise share a large portion of other main, common systems. The emphasis is on building upon what the student already knows about a particular aircraft model and filling the gaps relating to the new model. This comprehensive class is the ideal way to introduce your technicians to the aircraft within your fleet. Refresher (40 Hours) Our refresher course is an excellent option where the course agenda can be customized to meet your needs. We will work with the customer to focus on select systems that meet your specific training criteria. These courses also dedicate a majority of time toward an applied approach to aircraft maintenance. The refresher classes offer premium value for operations with cost or scheduling constraints. 7
Aircraft Maintenance Training Generalization / Familiarization (40 Hours) This 5-day maintenance course will help technicians understand the aircraft systems, servicing, and practical know-how to maintain the aircraft properly. The course is for the technician who has similar aircraft experience and also for the manager or scheduler who wants a better understanding of the aircraft. If the aircraft is available, actual hands-on practices will be conducted to ensure a complete understanding of aircraft systems and real-world maintenance practices. The Generalization / Familiarization class offers an excellent way to extend technician productivity. Engine Run (8 Hours / 16 Hours) This course provides designated technicians with the necessary procedures and practices to perform a successful engine run session. Our course combines both classroom theoretical instruction with practical, applied interaction with the facility s aircraft. This economical alternative to costly, limitedaccess, simulator training will enable the technicians to quickly become productive with valuable knowledge in this critical area. A 2-day course is necessary for those students who have never taken the GLOBALJET Initial level course for the aircraft. Essentials of Troubleshooting (8 Hours) This course describes and explains a four step troubleshooting process plan with the use of instructional exercises in a classroom setting. You will discuss how to clearly understand the problem, including good debriefing techniques, develop an action plan including the use of troubleshooting charts and fault isolation manuals, then check critical paths with the use of schematics and meters. Following this analysis, the resolution or repair process is presented. By combining or integrating this course with an aircraft refresher class, it enables the student to practice these process techniques using your specific aircraft type. 8
Curriculum Guide T-62T-39/T-62T-40 Turbomach / Sundstrand APU Line Maintenance (12 Hours) This course will supplement the student s understanding of the APS 500 auxiliary power unit found in several aircraft currently taught by GLOBALJET for maintenance training purposes and included in AMM ATA 49. The class covers various components of all models of the T-39/T-40 APU and their respective functions, along with instruction on routine maintenance, inspection, and troubleshooting. T-20G Sundstrand APU Line Maintenance (12 Hours) This course will supplement the student s understanding of the APS 500 auxiliary power unit found in many aircraft currently taught by GLOBALJET for maintenance training purposes and included in AMM ATA 49. The class covers various components of the T-20G APU and their respective functions, along with instruction on routine maintenance, inspection, and troubleshooting. 9
Helicopter Programs AW139 Initial (80 Hours) AW139 Refresher (40 Hours) The course will cover all applicable ATA chapters addressing rotary aircraft systems theory, operation, inspection, and servicing. As with all our other aircraft Initial-level courses, we provide extensive hands-on sessions on available aircraft to acquire an applied understanding of rotary systems and to participate in effective maintenance practices. The course also examines LRU troubleshooting from a theoretical and functional perspective. The Refresher course is an excellent option where the course agenda will be customized to meet your specific needs. We work with the customer to focus on select systems that meet your personal training criteria. These courses also dedicate a majority of their time toward an applied approach to rotary aircraft maintenance. The Refresher class offers premium value for operations with cost or scheduling constraints 10
Curriculum Guide AW139 Line Maintenance (40 Hours) The line maintenance course is a condensed, 5-day session enabling technicians to understand aircraft systems and servicing with an emphasis on practical experience to build aircraft maintenance skills. Moderate troubleshooting is stressed and reinforced with actual handson sessions on available aircraft. Active student participation provides a better understanding of aircraft systems and effective maintenance practices. AW139 Avionics (40 Hours) The avionics course covers the avionics suite specific to this rotary aircraft. Using an interactive teaching methodology, students will learn the details of operational diagrams, wiring diagrams, and the avionics systems. The training also includes fault isolation, troubleshooting, and the use of applicable test equipment. For operations with technician scheduling and cost limitations, this AW139 class creates a highly productive solution. 11
Avionics Training must-have course for all A aviation personnel! These courses are very interactive, allowing students to be fully involved in class discussions and troubleshooting exercises. This stimulating technique promotes a higher level of comprehension and retention of course material. Students will come away with considerable practical knowledge from some of the leading experts in the field. Because GLOBALJET has Part 147 approvals with multiple overseas aviation authorities, please inform us if your needs require approval from EASA, GCAA, CASA or other governing safety 12
Curriculum Guide Aircraft Specific Avionics (40 Hours) (FAA) The aircraft-specific avionics course covers the avionics suite particular to your aircraft. Using an interactive teaching methodology, students will learn the details of enhanced simplified diagrams, wiring diagrams, and the aircraft and avionics manufacturer s technical data. The training also includes fault isolation, troubleshooting, systems operation, and the use of applicable test equipment. Pro Line 4 Pro Line 21 Pro Line Fusion SPZ-8000, 8400, 8500 Garmin G1000, G3000, G5000 Primus 1000, 2000 Primus EPIC The course is designed for FAA/EASA/TC or other civil aviation authority approved technicians. All training is conducted to Level 3, according to ATA specification 104. A good understanding of basic avionics is suggested. (GLOBALJET also offers 40 hour classes in each of the following: Avionics Essentials Part I and Part II.) Below is a sample listing of the most popular platforms we have taught over the years: CASA 235 Challenger 300, 605 Gulfstream G IV, G550 Hawker 900XP King Air 300 Series Nextant 400XTi Please contact us for your aircraft if you don t see it listed above. 13
Avionics Training Avionics Essentials Part I (40 Hours) (FAA / TC) This course in avionics is the first of a two part series that covers the core principles of avionics and beyond. Our Avionics Essentials Training Part I course is fundamental for all Line Maintenance Technicians and any aircraft personnel who require a general but thorough understanding of avionics systems. The course covers analog and digital avionics systems included in ATA 23 Communications and ATA 34 Navigation. The instructor uses Logic Flow Diagrams to facilitate the understanding of every system. Upon completion of this course, a technician will be able to better communicate with pilots and avionics shops, be able to troubleshoot a problem to the component level with increased confidence, and restore to airworthiness the standard aircraft integrated systems. This course series is very interactive, allowing students to team-solve operational and functional exercises. This teaching technique ensures a higher level of understanding and retention of the information. This is an ATA Level III course. Avionics Essentials Part II (40 Hours) (FAA / TC) This course in avionics is the second of a two part series covering the core principles of avionics and beyond. Our Avionics Essentials Training Part II course builds upon the material covered in our Part I course. The Line Maintenance Technicians and related personnel further supplement their understanding with more complex avionics systems topics and knowledge. The course covers analog and digital avionics systems included in ATA 22 AFCS, ATA 31 Indicating/Recording and ATA 45 Maintenance Diagnostic. Through the use of Logic Flow Diagrams, the technician will gain a better understanding of every system. Upon completion of both parts of this course, a technician will be able to effectively communicate with pilots and avionics shops, be able to troubleshoot a problem to the component level with a high level of confidence, and restore to airworthiness the standard aircraft integrated systems. As this course series is very interactive, students will use a team-solve approach to operational and functional exercises to ensure a higher level of understanding and retention of the information. As with Part I, this is an ATA Level III course. 14
Curriculum Guide ADS-B for NextGen Fam (8 Hours) Our ADS-B for NextGen Fam Course is a short, one-day theoretical course that is fundamental for all Avionics technicians or Maintenance Planners. This course was designed with the objective of educating the installers and planners on the functionality and reasoning behind the latest FAA and EASA regulations and mandates concerning ADS-B and other data-link systems. We cover different types of system operations as found in a rapidly increasing number of aircraft here in the US and abroad to include: FANS 1/A Protected Mode CPDLC ADS-B In, Out, and Contract Each student will receive the respective training as necessary to comprehend and easily identify the type of installation their air fleet or customers FAR 91.411 / 91.413 / RVSM for Line Maintenance (8 Hours / 16 Hours / 24 Hours) This course covers applicable FAR 91.411, 91.413, and RVSM in order to prepare avionics maintenance personnel for the requirements of testing RVSM modified aircrafts. The course also covers the key features of both analog and digital Air Data systems, ATC systems, and Auto Flight control systems. Practical Aircraft Wiring (40 Hours) Our Practical Aircraft Wiring is a hands-on course that is fundamental for all A & P and avionics technicians. This course was designed with this concept: repairing wiring is harder than installing it in a new aircraft; therefore, the technician needs to be better prepared to perform a job in this area. We cover different types of electrical wires and cables; cutting, stripping, crimping, soldering, and tying; installation issues such as segregation, tie-wrapping and chaffing problems. The class also includes: Nomenclature breakdown, deciphering, and labeling Wiring and connector type identification Aviation harness fabrication and installation requirements New 14 CFR Part 121 regulations require significant Electrical Wiring Interconnect Systems (EWIS) training for all Technicians and Inspectors. The guidance used to identify and meet these training needs is contained in FAA Advisory Circular (AC) 120-94. This course addresses EWIS compliance concerns for Group 1 (Maintenance Personnel-Repairs), Group 2 (Inspection Personnel), and Group 4 (Maintainers-removal & installation of equipment). We also discuss contemporary incidents, their causes, and the appropriate prevention. Each classroom is fully equipped and stocked with practice materials and standard tools used in the wiring installation and repair environment, as students will complete specific lab exercises as directed by the instructor. Any relevant in-house tooling and supplies may be brought into the training session for evaluation and classroom use. In our 2 & 3 day course the instruction will be split evenly between classroom/ theoretical and hands-on/practical using the supplied aircraft while utilizing your own test equipment, thus leaving no ambiguity on performing tests or how to complete required documents to FAR specifications. After completing this course, the technician will be ideally prepared to meet their aircraft s RVSM requirements with a high degree of confidence. 15
Professional Development Training Aviation technicians are also business professionals in today s aviation environment. They are not only responsible for aircraft safety but they also need to become proficient with the business management aspect of the aircraft operation. Aviation Interpersonal Management (AIM) (40 Hours) This is the definitive business aviation industry standard in preparing leaders for success. Aviation personnel require skills and knowledge in managing people and projects, finance, legal issues, communication, and many other business responsibilities. Our Aviation Interpersonal Management (AIM) course will provide all the knowledge and techniques necessary to become an excellent aviation leader and manager. An essential course for current managers, supervisors, technicians and other progressive career-minded aviation personnel. A 3-day Refresher class is available for those graduates wishing to further strengthen their skillsets. AIM skill building areas include: Image, Perception & Success Delegation, Time Management & Organizational Skills Motivation & Building Teamwork Communication; Dealing with Conflicts; Negotiation Performance Evaluations Managing Your Boss 16
Curriculum Guide Maintenance Resource Management (MRM) (16 Hours) This course is essential for all first line supervisors, technicians, and support personnel. The class is designed to assist aviation technicians with the development of leadership, management, and other interpersonal skills not commonly provided within aviation operations. During the course, you will build upon your knowledge and skills to: Become a more productive team member Successfully manage yourself and others Become more efficient and safetyconscious Become an effective communicator Develop improved conflict resolution tools Positively motivate your team members Inspire others by your leadership A 1-day Refresher class is available for those graduates wishing to further strengthen their skillsets. Project Management (16 Hours) This course will give aviation project managers, technicians, and support personnel a key advantage in their careers. This class will help strengthen and leverage the eight essential skills necessary for executing a successful project plan. The objectives of this course will describe key techniques and information for Project Managers (PM) to plan and manage their next project with regard to: Project Management Delegation Time Management & Organizational Skills Communication Conflict Resolution The concepts for this class reinforces the values of GLOBALJET s highly successful Aviation Interpersonal Management (AIM) course. 17
Professional Development Training Customer Service (8 Hours) Regardless of the product or service, customers will generally have a choice to do business among competing companies. Most of these will offer similar products at comparable prices. Often, the key competitive advantage for a given company is its level of customer service. Our Aviation Customer Service course provides the skillset that aviation personnel should acquire to ensure excellent customer service and retain customer loyalty. This course will help you master these key skills and concepts: Elements of Superior CS Communication Image, Perception & Expectations Dealing with Conflict Negotiation Aviation Fundamentals (8 Hours) This training course is designed to introduce nontechnical personnel to the aviation industry. The course is ideal for all persons seeking a better understanding of the aviation business such as accountants, administrative assistants, office personnel, and others connected with aviation. During the course you will gain the basic knowledge and understanding of aircraft operations, maintenance, and industry rules and regulations, while also learning a brief history of aviation itself. As a handy reference tool, we will also provide a complete list of the popular business aviation models and their specifications. Gain new understanding and insights to assist you in your aviation career: Abbreviations & Acronyms Business aviation (History) Basic aircraft fundamentals Flight operations Maintenance operations Aircraft manufacturers & specifications 18
Curriculum Guide Aviation International Etiquette (8 Hours) Today, more than ever, aviation is evolving into a global business. The front-line sales and customer service representatives may often be the initial contact that a foreigner experiences with our country. Or you may be the first visitor to represent your company in the customer s homeland. These initial meetings will generate a lasting impression based on perceptions and greetings between the visitor and the hosting personnel. Future business growth may follow a critical path based on aviation representatives being trained in the basics of international etiquette and the understanding of foreign cultures. Don t miss out on these opportunities because you lack proper cultural and international etiquette training. Expand your cultural horizons by exploring: The importance of image & perception Basic etiquette Understanding and improving communications Diversity and its impact on global business Regional customs & practices Effective Writing and Communication (8 Hours) Communication is the basis for all interpersonal skills. This one-day course will identify the key elements of effective writing and communication skills which will help deliver concise, positive results. The course provides in-depth techniques for effective writing in: e-mails, logbooks, business memos and letters, and other correspondence that involve aviation maintenance-related material and personnel. Our Effective Writing and Communication course will enhance the aviation technician s personal enrichment, perception, and future success. This is an excellent course to improve interpersonal relationships, productivity, and operational safety. The following topics will be covered in clarifying detail: Communications essentials Potential problems Best practices & helpful guidelines Fundamentals of e-mailing Logbook entries Elements & requirements of RFPs Aviation Finance (8 Hours) The goal of an aviation manager is to minimize costs, and improve the management and use of aviation resources. This 1-day training class focuses on those cost accounting practices that aviation professionals should follow in managing aircraft operations. The intended audience includes all aviation managers (pilot, maintenance, operations, support), as well as entry-level accounting, finance, and acquisition personnel who operate aircraft in support of its assigned function. This course will assist aviation personnel in how to collect, analyze, and budget aviation operations. To implement the accounting system requires the use of trained financial and accounting personnel. If properly implemented, a cost accounting system is a valuable tool to help aviation managers make sound decisions in management of aircraft operations. This course adopts widely accepted aviation cost accounting practices and acknowledges federal government reporting requirements. Aviation Finance Financial basics Budgeting for aircraft operations Cost allocation Forms and record keeping Financial reports A brief Glossary of Financial & Accounting Terms is also included at the end of this training manual for the student s benefit. 19
Safety Programs O perational Safety should be everyone s concern especially in the aviation industry. Your organization needs to become familiar with federal safety guidelines as they apply to your operation. Following acceptable safety practices is no longer enough for those that desire to take a leadership position. A comprehensive safety program should be an integral part of how you run your business and help maintain that edge. 20
Curriculum Guide OSHA / EPA Training Program for the Aviation Professional (16 Hours) This course addresses the subjects necessary to satisfy the instructional requirements indicated in 14 CFR Part 145 for employees, supervisors, and managers to become familiar with good shop safety practices as pertaining to OSHA and EPA requirements. In this course we are going to examine, discuss, and review: The requirements of OSHA and EPA programs and their reporting mandates General good practices and shop safety Non-pollutant work practices that meet EPA requirements Human Factors in Aviation (16 Hours) Air travel is considered one of the safest means of transportation in the world today. Quite often, as we examine the cause of an accident, we find a set of simple human errors ( chain of events ) have combined to create the episode. Maintenance errors can play a key role in that chain of events in approximately ten percent of accidents. If we can break the chain of events at the maintenance level, the accident can be prevented. Using this course, we model the thought process of an aviation technician to pinpoint the decision that gave rise to the maintenance error. Ultimately, the reduction of accidents by technicians will improve the overall business environment, and the whole aviation industry will benefit. Several notable case studies are included to illustrate and emphasize the impact of how seemingly small failures in routine maintenance can produce some serious results. A partial outline of this crucial subject includes: Importance of Human Factors in aviation The Dirty Dozen (12 sources of faults in safety) Case studies & analysis A 1-day Refresher class is available for those graduates wishing to further strengthen their skillsets. 21
Safety Programs Aviation Safety Management Systems (SMS) (16 Hours) The objective of this course is to familiarize students with the benefits of aviation Safety Management Systems (SMS) and to continue to raise awareness of potential safety issues. This SMS class will provide guidance material for the aviation manager, chief pilot, chief of maintenance, chief inspectors, quality managers, line supervisors, and others within the corporate aircraft flight department, or the maintenance repair station environment. It will provide the basic framework for implementing and maintaining an organizational safety culture. For those that have adopted SMS into their business practices, the establishment of a safety management system has been shown to be the single most significant event to make aviation safer while making aviation maintenance organizations more profitable. This course will address: Aviation safety -overview & history Economic impacts of SMS SMS fundamentals Management support & company culture Roles & responsibilities Operational risk management (ORM) Advisory Circulars; sample worksheets; checklists 22
Curriculum Guide Federal Aviation Regulation: Title 14 Code of Federal Regulations (FAR) (16 Hours) This course is designed as an overview of selected, applicable sections of the Federal Aviation Regulations (CFR Title 14) as they relate to the responsibilities of Aviation Maintenance Technicians (AMTs) and associated aviation support personnel. The course is taught with a basic premise of how the FAR affects a technician, who within the organization may also be affected, how to comply with the FAR, and the consequences for noncompliance. This is a very interactive class with informative discussions on the interpretation of Federal Aviation Regulations (FARs). Our FAR course will provide insights into these areas of aviation codes and regulations: Understanding regulations Definitions Airworthiness directives Maintenance (Part 43) Certification and privileges (Part 65) Flight department operations (Part 91) Commercial operators (Part 125) Chartered services (Part 135) Repair stations (Part 145) Advisory circulars 23
30 Tower Lane Suite 200 Avon, CT 06001 1-860-651-6090 Tel globaljetservices.com Creating higher standards as the benchmark of excellence in Aviation Maintenance Training