RECREATION AND SKILL BUILDING JULY 2016 TO JUNE

RECREATION AND SKILL BUILDING JULY 2016 TO JUNE 2017 www.melbasupport.com.au/publications

Impact Support Services has been providing high quality skill development and recreation support for over twenty years. As the recreational division of Melba Support Services we specialise in creating exciting learning environments in amazing locations around Australia and the world. Besides our overnight support and recreation, Impact offers carers the opportunity to have break and operates a monthly Social Club for people to come and have a great time while making new friends. As we strongly believe in people choosing their own opportunities we offer a range of skills to develop and practice while experiencing our supported recreation activities. Whether it be for three days, five days or a week we can cater to anyone s dream or desire to learn. STAFF Our friendly staff have been around the world supporting people to experience the best quality and important outcomes to them. From navigating the City of London to planning what activities to attend in Apollo Bay everyone has the opportunity to develop and put into practice their selected skills in an environment of their choosing. All of our staff have epilepsy, anaphylaxis, manual handling and CPR training. They are equipped with mobile phones and first aid kits at all times. We always match our staff with the people who attend and train with us on our overnight support. WHY CHOOSE US? Here at Impact Support Services we continually improving our services and provide fantastic opportunities to the people we support, their families and their carers. We have been operating memorable and fun recreation and skill building opportunities for over 20 years. Here are some reasons to choose Impact as your skill and recreation provider of choice. We operate small personalised groups that allow people to have the most freedom and choice when it comes to achieving your chosen skill and recreation outcome. All of our prices are inclusive of all costs which means there are no hidden charges when it comes to attending any of our supported groups. Our staff have been on hundreds of recreational activities and have an in depth knowledge of the best places to go and see to ensure you can develop the best skills. Our flexibility allows us to cater to anyone s recreation dream! If you can imagine it, we can create it for you! We will come to you! If you would like to attend one of our activities we will always drive out to meet you and discuss any questions or queries you may have obligation free! You have nothing to lose so contact Melba Support Services today! ACTIVE NIGHTS If you require active nights to attend any of our community, social and recreational activities there will be an additional component of cost. Typically an active night will last from 12am until 6am the following morning and is broken down as follows. Active overnight assistance with self care is $264.66 per night plus $84 per 24 hours away from home. Active overnight assistance with self care higher intensity is $279.42 per night plus $84 per 24 hours away from home. Impact Support Services Recreation and Respite Booklet 2016/2017 Page 1

TAILOR MADE COMMUNITY, SOCIAL AND RECREATIONAL ACIVITIES If you can imagine it, we can create it! Here at Impact Support Services we want you to have the most fantastic and enjoyable recreation experience every time. So if you have an idea for an activity or an skill to improve, please let us know. Just follow these easy steps: 1. Contact Impact Support Services by phone or email to let us know you are interested. 2. We will arrange a meeting to discuss what you would like to do and learn. 3. We will then take care of the entire organisation for your recreational activity and learning. 4. All that s left then is to have a great time, learn some skills, relax and create amazing memories. TYPES OF GROUP BASED RECREATION SUPPORT Support for our supported recreational activities is divided up into three types of groups- LOW SUPPORT Group based recreation and skill development RATIO 1:3 STAFF TO PEOPLE There is a maximum of 6 people per activity This support is most appropriate to people who Require minimal support with their daily living skills Socialise with other people readily Enjoy new environments MEDIUM SUPPORT Group based recreation and skill development, higher staff ratio RATIO 1:2 STAFF TO PEOPLE There is a maximum of 4 people per activity This support is most appropriate to people who Require moderate support with their daily living skills Require behaviour, medical and social support Find new environments challenging HIGH SUPPORT Group based recreation and skill building higher intensity RATIO 1:1 STAFF TO PEOPLE There is a maximum of 2 people per activity This support is most appropriate to people who Require a high level of support with their daily living skills Require significant behaviour, medical and social support Require significant assistance due to low awareness of their own safety Have physical support requirements that require 1:1 staff support Please note that if Active Nights are required this may incur additional fees Page 2 Call 03 9212 0112 or visit www.melbasupport.com.au

SKILL DEVELOPMENT Learning new skills is always exciting and when you are attending an Impact Recreation Activity you are free to nominate your choice of skills to focus on while away. It s your choice so if you have a particular skill you would like to learn please let one of our Impact staff know when you are discussing your fantastic experience. Some examples of skills to nominate are below Adapting to new environments and cultures Activity planning and choice Meal planning and preparation Social skills and communication Independent personal care Time management Navigation and map reading INDIVIDUAL ASSESSMENT AND SUPPORT NEEDS All new people who decide to come and join in one of our fantastic supported community, social and recreational activities will meet with an Impact staff member. The meeting will cover the support requirements of the person, any preferences or questions they may have and determine which support level would be most suitable for them. The assessment will also offer support options, staff member matching and discuss your chosen skills. BOOKING FEE At Impact Support Services we always strive to provide the best experience for all the people who attend our community, social and recreational activities. As these activities require in most cases airfares, insurance, and accommodation deposits we ask that after booking your supported recreation with us you make a deposit within 7 days. This ensures your place on your chosen activity and allows us to provide the best experience for you! For further infomation please see page 18. ELIGIBILITY Impact Support Services is for anyone aged from 18 to 64 years old. Impact Support Services Recreation and Respite Booklet 2016/2017 Page 3

FUNDED RECREATION PROGRAM Impact s Funded Recreation Program provides needed opportunities for people living at home with an unpaid carer throughout Victoria. It is funded through the Department of Human Services (DHHS). As spaces on the program are limited, Impact maintains a waiting list with an emphasis on a needs basis not order of application. The Funded Recreation program is available to people who: are over the age of 18 have a disability certified by a medical practitioner are eligible under the Disability Services Act 2006 live in the North Western or Eastern Regions of Victoria are reliant on an unpaid carer. People participating in the Funded Recreation Program can choose an option which best meets their identified needs, requirements and interests. People can access this program as a means of engaging in some much needed activities that are flexible and responsive to their individual situation. Recreation plans are developed together with the person, their carer, case manager and Impact staff to ensure the best possible result for all involved. Plans can be reviewed at anytime and are able to cater to the changing and evolving needs of the people they support. FREQUENTLY ASKED QUESTIONS (FAQs) SOCIAL CLUB Impact Social Club is for people who want to go out, meet new people and have fun. It is aimed at encouraging people to come along, socialise and engage in different and exciting activities ten months of the year. Activities range from karaoke, line dancing, Footy night, Spring carnival, African drumming to fancy dress. The Impact Social Club has something for everyone! The Social Club is open to people who access Impact and the wider community who wish to join in as well. We ask that if you have never attended before to contact the Impact office on the below contact details in order to fill in a support requirements document before attending. People who require 1:1 support are required to bring a carer on the night. COST Person: $10 Entry (includes activity and food) $1 Per can of drink Carer: Free entry When: Once a month Time: 6.00pm 9.00pm (Doors open at 5.45) Where: 142-144 Drummond Street Oakleigh 3166 CONTACT Call: 03 9212 0112 Email: kurtis.moore@melbasupport.com.au Is there a cost involved to be a part of the Funded Carer s Program? There are no costs associated with the Funded Carer s Program. How do I apply to be part of the Funded Carer s Program? Call Impact Support Services on 03 9212 0112 or kurtis.moore@melbasupport.com.au for further information on the Funded Carer s Program and a referral form. Individuals, carers or case managers can make referrals. Page 4 Call 03 9212 0112 or visit www.melbasupport.com.au

JULY 2016 11 15 Jul: Cairns (5 days) $3525 $4400 Come and spend a relaxing week in Australia s most relaxed city! Take a swim at the esplanade, see the crocodile park, explore the Daintree Rainforest and visit the historical open air Herberton Museum. There is nothing as good as a tropical getaway! 25 29 Jul: Melbourne Explorer (5 days) $2535 $3170 Have you ever wanted to explore all the great places in Melbourne at your own pace? Come with us and visit Eureka Tower, the Melbourne Aquarium, Science works, the National Gallery, the Melbourne Zoo and IMAX/Museum all in one week while staying in the city. : Impact Support Services Recreation and Respite Booklet 2016/2017 Page 5

AUGUST 2016 5 7 Aug: Phillip Island (3 days) $3550 Its time to relax on Phillip Island! See the penguins, visit the Koala Sanctuary and the Chocolate factory. You can even feed the pelicans, visit Amaze N Things, check out the town and take a tour of the Race track and museum. 15 19 Aug: Ballarat (5 days) $2400 $3000 Ballarat is a fantastic place to come and see! Visit Sovereign Hill, or travel back to the times of Knights and Kings at Kryal castle. Stop in and have some great meals at Ballarat central. Visit the Ballarat Wildlife Park and soak up some culture at the Art Gallery of Ballarat. 22 28 Aug: Kangaroo Island (7 days ) $4200 Stay in Adelaide for the first night and explore the city before riding the ferry over to the Island the next morning. See the biggest seal colonies in Australia, the Remarkable Rocks, amazing National Parks and grab some fantastic food. Head down the main street and watch the nightly pelican feeding. A fantastic place for a break! Page 6 Call 03 9212 0112 or visit www.melbasupport.com.au

SEPTEMBER 2016 2 4 Sept: Mornington (3 days) $3550 It s pretty hard to go wrong with the fantastic Victorian peninsula. Visit Arthurs Seat, Ascombe Maze and gardens, the Strawberry Farm and the Moonlit Sanctuary. There are so many great experiences for one weekend. 5 8 Sept: Brisbane (5 days) $2950 $3400 Come with us to Brisbane, a brilliant Australian city. Take a drive to Byron bay, visit the Tamborine Mountain and visit Stradbroke Island. Be sure to go to one of the theme parks, and do some shopping while you are away! 19 23 Sept: Sydney (5 days) $2670 It s time to pack your bags and fly to Sydney! Explore the harbor bridge, see the Opera House, and explore the city. Take a trip to Manly Beach and visit Taronga Zoo. An amazing adventure you wont soon forget. Impact Support Services Recreation and Respite Booklet 2016/2017 Page 7

OCTOBER 2016 3 9 Oct: Fiji (7 days) $4950 Come for a trip to paradise in the heart of the South Pacific, Fiji is blessed with 333 tropical islands that are home to amazing views, and wonderful people. Fiji is the home of white sand beaches and an pristine natural environment. There is no better destination so close from home for some recreation. 17 21 Oct: Gippsland (5 days) $2450 $2800 Staying in our own backyard is a wonderful way to spend 5 days. See the stunning Buchan caves, relax on Wilson s Prom and experience the famous Squeaky Beach. You can choose to visit Agnes Falls or take trip to Raymond Island. While there explore Sale and be sure to have some great meals with friends! 24 28 Oct: Mornington (5 days) $3800 It s pretty hard to go wrong with the fantastic Victorian peninsula. Visit Arthurs Seat, Ascombe Maze and gardens, the Strawberry Farm and Moonlit Sanctuary. Take the ferry to Queenscliff and check out the Rye back beach. Visit Sorrento and check out Point Nepean. It will be a fun week for everyone who comes. Page 8 Call 03 9212 0112 or visit www.melbasupport.com.au

NOVEMBER 2016 4 6 Nov: Daylesford (3 days) $3550 Spend 3 days in peaceful Daylesford! Spend the afternoon relaxing at the hot springs or have a mobile massage come to you. Explore the Covenant Gallery, have some lunch by the lake or take a trip to Ballarat. 14 18 Nov: Apollo Bay (5 days) $1950 $2450 Apollo Bay is a brilliant place for some recreation. Take a spectacular drive down the great ocean road, visiting the towns along the way. Once there be sure to visit Cape Otway, the Otways Treetop Walk, the 12 apostles and the bay itself. A wonderful relaxing 5 days filled with the wonderful sights of Victoria. 21 25 Nov: Gold Coast (5 days) $2990 $3990 Fly to the sunny Gold Coast and get ready for 5 days of fun and excitement! Visit the world famous theme parks, bask in the fantastic vie from Q1 or soak up some rays at Byron bay. Take in the sights, enjoy the weather and savor the adventure! Impact Support Services Recreation and Respite Booklet 2016/2017 Page 9

DECEMBER 2016 5 9 Dec: Phillip Island (5 days) $1950 $2400 Its time to relax on Phillip Island! See the penguins, visit the Koala Sanctuary and the Chocolate factory. You can even feed the pelicans, visit Amaze N Things, check out the town and take a tour of the Race track and museum. Take a drive to the Nobbies and see if you can spot some seals and penguins in their nests. 12 16 Dec: Canberra (5 days) $2800 $3400 Come and visit our nation s capital! Visit the Australian War Memorial, the National Portrait Gallery, Questacon or see the spectacular view from Mt Ainslie. Visit Parliament House or the Australian Mint, if you have never been then this trip is worth a look. Page 10 Call 03 9212 0112 or visit www.melbasupport.com.au

JANUARY 2017 9 13 Jan: Lakes Entrance (5 days) $2450 $2900 Take a trip to Lakes Entrance for 5 days. Visit the Colquhoun State Forest with its Trestle Bridge, walking tracks and picnic area. Pay a visit to the lakes history center or Australia s largest and most beautiful inland waterways, the Gippsland Lakes and the Ninety Mile Beach. Bird and marine life thrive here, with lake dolphins and pelicans frequenting many locations, so bring your camera! 16 22 Jan: Tasmania Hobart (7 days) $4500 Come away to experience everything Hobart has to offer! Visit the historic Port Arthur, explore the world famous MONA gallery, indulge your sweet tooth at the Cadbury factory, and do some shopping in the city of Hobart. Discover scenic Launceston and ride the chairlift as well as exploring the Gorge on a boat ride. This will be a fantastic week! 20 22 Jan Mornington (3 days) $3550 It s pretty hard to go wrong with the fantastic Victorian peninsula. Visit Arthurs Seat, Ascombe Maze and gardens, the Strawberry Farm and the Moonlit Sanctuary. There are so many great experiences for one weekend. Impact Support Services Recreation and Respite Booklet 2016/2017 Page 11

FEBRUARY 2017 TBA: Having a Say (5 days) $2400 $2800 It s time to attend the annual Having a Say conference. Spend the first two days seeing some of the sights in Geelong or head down the Great Ocean Road and experience some of Victoria s fantastic coastline. The conference will start on the Wednesday and you will be able to experience all the activities, dinners and dance party on the last night. 13 19 Feb: Gold Coast (7 days) $4550 Fly to the sunny Gold Coast and get ready for 7 days of fun and excitement! Visit three of the popular theme parks, and bask in the fantastic vie from Q1. Take a daytrip to the popular Byron Bay or go shopping in the Queen Street mall. Take in the sights, enjoy the weather and savor the adventure! 20-24 Feb: Mornington Adventure (5 days) $2300 $2900 Stay in Mornington for the week and live the angler s life! Fish of the pier one day then take a charter boat out the next. How about some night time fishing? Fish and chips for dinner? There are plenty of other things to do Mornington way like Cape Schanck or the Moonlit Sanctuary. But if you love fishing, this is the week for you! Page 12 Call 03 9212 0112 or visit www.melbasupport.com.au

MARCH 2017 3 5 Mar: Daylesford (5 days) $3550 Spend 5 days in peaceful Daylesford! Spend the afternoon relaxing at the hot springs or have a mobile massage come to you. Explore the Covenant Gallery, have some lunch by the lake or take a trip to Ballarat. Visit Sovereign Hill to travel back in time to the goldfields and Stop in and have some great meals at Ballarat central. Visit the local shops and pick up some souvenirs. 6 10 Mar: Adelaide (5 days ) $2900 $3500 Come and visit the amazing city of Adelaide! Take a trip to Waterfall Gully, visit the Maritime museum, tour the Adelaide Gaol, and explore the Cleland Wildlife Park. Check out all the local shopping at Rundle Mall or visit the Rail museum. A fantastic trip to a great city. 20 24 Mar: Echuca (5 days) $2400 $2950 Come away for a wonderful 5 days in Echuca. Take a ride on a paddle steamer at the historic port or soak up some history at one of the many museums. Take a trip to Bendigo and visit the Victorian Goldfields Railway or the Bendigo art gallery. Impact Support Services Recreation and Respite Booklet 2016/2017 Page 13

APRIL 2017 3 7 Apr: Farmstay (5 days) $2200 $2900 Come away for 5 days to relax on the farm. See the animals, explore the property and throw a line in! Explore the sights of Apollo Bay like Cape Otway and the treetop walk. Relax on the beach and visit the 12 apostles. 26 30 Apr: Tropical Queensland (5 day) $3700 Come away and explore the Daintree rainforest, visit a crocodile farm and take a trip on a river boat where crocodiles can be seen sunning themselves on the banks. Take a swim in the pool and grab a boat ride out to Green Island to see the Great Barrier Reef from a glass bottom boat. Eat some great food and make some new friends, a trip not to be missed. Page 14 Call 03 9212 0112 or visit www.melbasupport.com.au

MAY 2017 TBA New York (11 days) $7200 Come and see one of the most famous cities in the world! Visit the Statue of Liberty, Yankee Stadium, Madison Square Garden, Central Park Zoo, the Empire State Building and much more! Guaranteed to be a brilliant trip that you will never forget. 8 12 May: Apollo Bay (5 days) $1950 $2400 Apollo Bay is a brilliant place for some recreation. Take a spectacular drive down the great ocean road, visiting the towns along the way. Once there be sure to visit Cape Otway, the Otways Treetop Walk, the 12 apostles and bay itself. A wonderful relaxing 5 days filled with the wonderful sights of Victoria. 22 26 May: Peninsula (5 days) $2200 $2800 It s pretty hard to go wrong with the fantastic Victorian peninsula. Visit Arthurs Seat, Ascombe Maze and gardens, the Strawberry Farm and Moonlit Sanctuary. Take the ferry to Queenscliff and check out the Rye back beach. Visit Sorrento and check out Point Nepean. It will be a fun week for everyone who comes. Impact Support Services Recreation and Respite Booklet 2016/2017 Page 15

JUNE 2017 5 11 Jun: Port Douglas (7 days) $4900 Come and spend 7 days in fabulous Queensland! Soak up some sun, sand and surf while you relax in Port Douglas. Head out for the day and visit the Great Barrier Reef, tour the amazing Daintree Rainforest, and see the breathtaking view from the Skyrail. Try some local produce and don t forget to see some crocodiles. 19 23 Jun: Sydney (5 days) $3400 $4200 Pack your bags and fly to Sydney for 5 days. Visit the Harbor Bridge, the Opera House, see the Museums, and Manly Beach. Guaranteed to be an amazing adventure you wont soon forget! Page 16 Call 03 9212 0112 or visit www.melbasupport.com.au

BOOKING TERMS AND CONDITIONS What is included in the cost Impact Support Services recreation and skill building packages include the following: Transport throughout the duration of the event with departures and arrivals to take place from a location specified in the itinerary; Airfares (if applicable) Accommodation; Main meals - breakfast, lunch and dinner; Entrance to tourist venues, places of interest listed on the itinerary (unless otherwise stated); Experienced and qualified Support Workers, who support people for the duration of the event. The staff ratio is dependent on the support level required by the participant; and Wheelchair accessible services What is not included Impact Support Services events do not include: The cost of visas, passports, travel permits; The cost of items of a personal nature such as laundry, telephone calls, excess baggage charges, postage, internet usage, beverages, medical supplies and any other expenses not stated as included. Travel insurance is NOT included but can be organised upon request. Tailor made holidays Impact Support Services recognise that the events listed may not be suitable for everyone. We are happy to develop custom event options. This will incur a $150 set fee for planning individualised itineraries. Medical People with pre-existing medical conditions such as epilepsy, diabetes or an allergy are required to fill out an emergency action plan and return this to Impact at least one month prior to the holiday. Any person taking medication is also required to fill in a treatment form and return to Impact at least one month prior to event commencement. Medication needs to be clearly labelled with name and dosage details on each Blister pack/pharmacy prepared Roll/Webster pack or Dosette box. Behaviour Support Planning If applicable we will need to recieve a current copy of each person s Behavioural Support Plan at least one month prior to the holiday. This will enable Support Workers to ensure the plan continues to be implemented whilst away. International holidays Bookings and a 30% deposit should be made at least 16 weeks in advance of the holiday and balance paid no later than 12 weeks before departure. If payment is not received at this time, cancellation fees will apply. Interstate holidays Bookings and a 20% deposit should be made at least 12 weeks in advance of the holiday and balance paid no later than 8 weeks before departure. If payment is not received at this time, cancellation fees will apply. Victorian holidays Bookings and a 20% deposit should be made at least 6 weeks in advance of the holiday and balance paid no later than 4 weeks before departure. If payment is not received at this time, cancellation fees will apply. Changes The holiday itinerary is designed to be flexible so that we can allow for changes depending on peoples needs and interests. People are encouraged and supported to express their interests and needs. Impact Support Services reserves the right to modify the event itinerary in any way necessary at its sole discretion without entitlement to a refund. The itinerary may be changed due to circumstances such as weather conditions, availability of accommodation, availability of flights or any unforeseen circumstances. It also has the right to change the cost of a holiday due to unforeseen changes to prices. Prices are correct as of 1st January 2016 and are subject to change. Impact Support Services Recreation and Respite Booklet 2016/2017 Page 17

Cancellations Should you cancel your booking a full refund will only be given if the place can be filled from our waiting list or if another person can take over the booking. Notice of cancellation must be made in writing to Melba Support Services. If the place cannot be filled, the below cancellation fees apply. Impact may cancel an event if the minimum number of people is not reached. Should this occur, you can transfer your deposit/payment to another available event or a refund will be paid to you. Holiday destination Timeline Cancellation fee Victoria 28-14 days 50% Victoria 14-7 days 75% Victoria 7-0 day 100% Interstate 60-90 days 75% Other conditions Impact Support Services reserves the right to withdraw participation from anyone whose behaviour is likely to affect the smooth operation of the event or adversely affect the enjoyment or safety of other people. In such an event, the person and/or carer will bear the full cost of the person s return from the holiday. Impact Leisure Services shall be under no liability to such a person. An event attendee is liable for any damage to property or persons which they may cause. All personal belongings are the responsibility of that person. Impact will not be held liable for any items lost or damaged on a holiday. Impact will not be held accountable for any monies not directly under their control. Interstate 60 days or less 100% International 90 days or less 100% PLEASE NOTE: A 20% administration fee of deposit/ balance paid will be non-refundable. This fee applies to all events within Victoria, Interstate and Overseas. Do you prefer to travel alone? We will work with you to create the best recreation for you. Do you have a skill building idea of your own? ABN 39 848 842 276 Inc. A0025623H 40-50 Melba Avenue, Lilydale VIC 3140 PO BOX 554, Lilydale VIC 3140 Phone: 03 9212 0100 Fax: 03 9739 5188 Email: kurtis.moore@melbasupport.com.au www.melbasupport.com.au Page 18 Call 03 9212 0112 or visit www.melbasupport.com.au

11 15 JUL: CAIRNS (5 DAYS) JUL 2016 9 13 JAN: LAKES ENTRANCE (5 DAYS) JAN 2017 25 29 JUL: MELBOURNE EXPLORER (5 DAYS) 16 22 JAN: TASMANIA HOBART (7 DAYS) 5 7 AUG: PHILLIP ISLAND (3 DAYS) AUG 2016 20 22 JAN: MORNINGTON (3 DAYS) 15 19 AUG: BALLARAT (5 DAYS) 6 10 FEB: HAVING A SAY (5 DAYS) FEB 2017 22 28 AUG: KANGAROO ISLAND (7 DAYS) 13 19 FEB: GOLD COAST (7 DAYS) 2 4 SEPT: MORNINGTON (3 DAYS) SEP 2016 20-24 FEB: MORNINGTON ADVENTURE (5 DAYS) 5 8 SEPT: BRISBANE (5 DAYS) 3 5 MAR: DAYLESFORD (5 DAYS) MAR 2017 19 23 SEPT: SYDNEY (5 DAYS) 6 10 MAR: ADELAIDE (5 DAYS ) 3 9 OCT: FIJI (7 DAYS) OCT 2016 20 24 MAR: ECHUCA (5 DAYS) 17 21 OCT: GIPPSLAND (5 DAYS) 3 7 APR: FARMSTAY (5 DAYS) APR 2017 24 28 OCT: MORNINGTON (5 DAYS) 26 30 APR: TROPICAL QUEENSLAND (5 DAY) NOV 2016 4 6 NOV: DAYLESFORD INDULGENCE (3 DAYS) TBA NEW YORK (11 DAYS) MAY 2017 14 18 NOV: APOLLO BAY (5 DAYS) 8 12 MAY: APOLLO BAY (5 DAYS) 21 25 NOV: GOLD COAST (5 DAYS) 22 26 MAY: PENINSULA (5 DAYS) 5 9 DEC: PHILLIP ISLAND (5 DAYS) DEC 2016 5 11 JUN: PORT DOUGLAS (7 DAYS) DEC 2017 12 16 DEC: CANBERRA (5 DAYS) 19 23 JUN: SYDNEY (5 DAYS) LOW SUPPORT Ratio 1:3 staff to people MEDIUM SUPPORT Ratio 1:2 staff to people HIGH SUPPORT Ratio 1:1 staff to people P 03 9212 0112 E kurtis.moore@melbasupport.com.au www.melbasupport.com.au/publications