INTERNATIONAL BOARDING SOLUTIONS IATA IGHC Innovator Competition 2018 CABIN BAGGAGE CHECKER IMPROVING THE PASSENGER EXPERIENCE 1
THE PROBLEM 2
IT ENABLES IMPROVE THE TRAVEL EXPERIENCE Imagine if a passenger doesn t have to fight against the sizer to check his hand baggage Imagine a process without incidents between the passenger and ground handling staff Imagine that you know the exact moment the cabin room for hand baggage is full Imagine that from that moment on our device supply different tags in order to have the hand baggage taken to the airplane hold Imagine that you help the airlines to eliminate the on-board hassle derived from a full cabin for hand baggage, taking the measures outside and preventing excess occupation, since it is the device that decides from what moment on the hand baggage is sent to the hold, and issuing the hold tag The Alitalia experience 3 Alitalia has improved 4 minutes average the OTP Alitalia has diminished 50% of hand baggage at gate
OUR VALUE PROPOSITION BEFORE We are a tech company that design solutions to improve the passengers experience We have innovated through the design of a new way of doing a process and a new computer vision application to the carry-on baggage analysis. Our solutions is an electronic sizer that analyze weight and size in relation with the carriers cabin baggage policies (no matter how complicated these policies are), introducing innovation in an outdated process, treating all the passengers in the same way, improving the passenger experience, helping to collect the carry-on baggage fees and helping to automate some tasks that now you have to develop by hand, saving resources at the same time 4 AFTER
2018 IATA GROUND HANDLING CONFERENCE INNOVATOR COMPETITION (JUDGING CRITERIA) HOW OUR CABIN BAGGAGE CHECKER MEETS THE IATA ESTABLISHED CRITERIA ENHANCED CUSTOMER EXPERIENCE Increase quality and safety IMPROVES COMPETITIVENESS Simplify processes/procedures Modernize systems Optimize costs Reduce injuries and damages CBC is a new way of doing the hand baggage weight and size control having in mind the passenger experience. The airlines will have the possibility to apply their cabin baggage policies improving the quality process and the safety of passengers inside the plane cabin. The full hand baggage management process in one device. Analyze all the airlines hand baggage policies in one device (no matter how complicated the policies are) CBC is a step further in the hand baggage weight and size control. From the traditional metal sizer to an artificial intelligence machine that can improve the passenger experience and helps the carriers to do business as well. Provide the handlers, airports and carriers with a full hand baggage weight and size control service with only one device. If you can speed up the hand baggage weight and size verification process you will get more opportunities to charge the non-compliant hand baggage. Reduce the number of incidents between passengers and handling agents staff by the weight and size of the hand baggage at gate. CBC introduce innovation in a outdated process. CBC is a tool to enforce the airlines hand baggage policies Standardize the hand baggage weight and size control process. Introduce innovation and automation in one of the most outdated process Improve the OTP. Apply all the hand baggage policies at the same time Less stress at gate means better handling agents health. The passenger won t have to fight with the sizer.the compliant hand baggage it won t depend on the passenger strength. The non compliant hand baggage it won t depend on the handling agent decision. It would be a machine (although the handling agent will have always the possibility to allow the hand baggage in cabin due to other considerations) CBC will advise you when the cabin room for hand baggage is full and this will give you the possibility to manage the problem at gate Preventing the hassle inside the cabin and improving the OTP (Our customer Alitalia has improved on average 4 minute the OTP). Control and manage on real time the hand baggage verification process and increase your bottom line. Save time doing task automatically. Improve the OTP. Reduce the hand baggage at gates (our customers has reduced the 50% of hand baggage at gate) Reduce the number of hand baggage incidents when the passenger force its hand baggage to introduce it inside the sizer. Save time and hand baggage damages. No more incidents with the passenger related to the hand baggage weight and size. With CBC you will save time and simplify the hand baggage management process. With CBC cloud you will have real time info about what happens at the boarding gates. Save time doing process automatically that nowadays are doing by hand (bag tag at gates when a hand baggage must be sent to the plane hold). Use the device as an advertising platform Use the device as a payment platform Less airlines crew members health problems due to the need to handle less hand baggage inside the cabin (this info came from Swedavia). No more sizers moving around the airport Manage all the info from the cloud. Less incidents inside the cabin moving around hand baggage looking for space. Less incident when moving around sizers. Process automation (bag tag at gate) Track all the verification (real time information in order to manage the boarding process) Reduce hand baggage at gates Reduce passengers looking for room for the HB inside the cabin Objectivity process Cloud access to manage all the info. Automate process that now is do it by hand. Objective process OTHER OPTIMIZE COSTS 5 Increase revenues Night curfews can be met more often when using iboardings due to faster boarding processes Optimize and save space Save time moving sizers around the airport. Reduce the people devote to control de hand baggage Reduce boarding times. OTHER BENEFITS Info in real time about the weight and size verification process and the real weight inside the cabin.
DIFFERENTS SETUP PLACES CHECK-IN AREA An instrument to apply the carry-on baggage policy, the passenger experience and the passenger flow The passenger proceed to the check-in counter with differents pieces of baggage and use the CBC in order to know which one need to be checked. The passenger doesn t need to wait in the check-in counter line to know if their carry-on baggage is compliant or not. Print the Cabin Approved Bag Tag (CABT) with photo, passenger and flight info Compliant Verified the carry-on baggage. Use the boarding pass or tap on the airlines icon Not compliant Scan the BP, once the device know about the passengers it can inform about their flight. Print the Bag Tag to the hold and proceed to the self bag drop system. Print the Bag Tag to the hold and proceed to the check-in counter to leave the carry-on baggage Send the passenger to the check-in counter CHECK-IN COUNTERS Benefits Improve passenger experience Speed up the auto check-in process Reduce hand baggage at gates Improve terminal operations Reduce the number of incidents 6 Cabin Approved bag tag (IATA standard)
SECURITY CHECK-IN POINT At this position you can control the web checkin passengers as well Compliant The passenger proceed directly to the security check-in point and verified if their hand baggage is compliant. BENEFITS Print the Cabin Approved Bag Tag Proceed to the gate Send to the check-in counter Reduce the carry-on baggage at gates Non-compliant Print BT and proceed to the Self Bag Drop System The carry-on baggage analysis doesn t interfere in the passenger flow Payment process at the device Reduce the problems during the boarding process Print BT and proceed to the check-in counter Improve the handling agents experience and health Improve the passenger experience Cabin Approved bag tag (IATA standard) 7 Improve the airport operations
BOARDING GATE At the gate the hand baggage can be verified and decide if it must be sent to the plane hold. Compliant The passenger verified the carry-on baggage Other benefits There are many incidents at boarding gates with the hand baggage. The fewer carry-on baggage arrive at the gate the better. (Alitalia has reduced the 50% of carry-on baggage at gates) 8 Non compliant Full cabin space limit warning The device will advise when the cabin room for hand baggage is full Passenger proceed to the plane cabin Print the Bag Tag to the hold Send the BSM Passenger fare identification Fast track mode No matter how complicated the carrier carry-on baggage policy is, our device will analyze the passenger carry-on baggage according to the passenger fare When you arrive to a certain number of carry-on baggage, the device start automatically to print bag tag without the need of verified hand baggage weight and size BP scanning
THE IBOARDINGS CLOUD See all the info generated from your computer in your dedicated cloud (boarding card, compliant or not compliant hand baggage, charged fees, carry-on baggage photos, bag tag numbers, etc) 9