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AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved NOTE: In certain circumstances, training can be prvided abslutely free f fees. Fr details, please see: http://www.aviatinemergencyrespnseplan.cm/expert-supprt/ www.aviatinemergencyrespnseplan.cm 1

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved EMERGENCY / CRISIS RESPONSE - 2018/19 - Training Curses fr Aircraft Operatrs - (Scheduled; Carg; Charter; VIP; Business; Lw Cst etc.) Fundatin * 3 t 5 Days Emergency Respnse Planning & Management Instructr * 7 t 10 Days Train the Trainer - Emergency Respnse Planning & Management Fundatin * 3 t 5 Days Aviatin Related Business Cntinuity Operatins Fundatin 3 days Emergency Respnse Planning fr the Smaller / Simpler Airline Intrductin *1 t 2 days Public Health (e.g. Pandemic) Type Crisis - Planning & Respnse Intrductin *1 t 2 days Natural Disaster (e.g. Hurricane) Type Crisis - Planning & Respnse Intrductin 2 days Emergency Respnse Planning & Management fr Tp Managers Intrductin *1 t 3 days Emergency Respnse - Cmmand & Cntrl Operatins Intrductin *1 t 3 days ** Emergency Respnse - Humanitarian (Family) Assistance Operatins Intrductin *1 t 2 days Emergency Respnse - Emergency Call / Cntact / Inf Centre Operatins Intrductin *1 t 2 days Emergency Respnse - (Deplyed) GO / Field Team Operatins Intrductin *1 t 3 days Emergency Respnse fr Airline (en rute / destinatin etc.) Statins etc. Intrductin *1 t 2 days *** Emergency Respnse - Crisis Supprt Units (CSU) Intrductin 1 day Cmbined Emergency Respnse Operatins with Other Airlines (Alliance etc.) Intrductin *1 t 3 days Crisis Cmmunicatins (Internal / External; Websites; Scial Media etc.) Intrductin *1 t 3 days Emergency Respnse Exercise Planning & Cnduct Intrductin 1 day Planning fr Aircraft Incidents Intrductin *1 t 2 days Planning fr Significant Operatinal Disruptin Intrductin *1 t 2 days Airprt Emergency Planning fr Aircraft Operatrs (Intrductin) Intrductin 1 day GHA Emergency Planning fr Aircraft Operatrs (Intrductin) Intrductin 1 day Aircraft Recvery / Remval / Salvage www.aviatinemergencyrespnseplan.cm 2

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved EMERGENCY / CRISIS RESPONSE - 2018/19 - Training Curses fr Aircraft Operatrs / cntinued Intrductin 1 day Air Accident Investigatin (Intrductin) Intrductin 1 day Disaster Victim Identificatin (DVI) & Persnal Effects Recvery Operatins (Intrductin) Intrductin * 1 t 2 days Emergency Respnse - ICAO SMS fr Aircraft Operatrs Intrductin * 1 t 2 days **** Airline Privacy Plicy specifically fr use during an Aircraft Accident type scenari Preparatin * 1 t 2 days Emergency Respnse - IOSA (IATA) Audit Bespke * As required Any ther subject(s) as agreed between client and trainer * Duratin depending n clients requirements ** Otherwise knwn as Special Assistance Team ; Care Team etc. *** A CSU is an airline headquarters based department / business unit - having a significant rle t play during emergency respnse peratins, the latter being directly related t the nrmal business accuntabilities f the particular department / business unit. The vast majrity f a typical airline s departments / business units will be required t frm CSUs at time f majr crisis **** T temprarily replace and / r augment an airline s assciated nrmal business privacy plicy - but nly with specific regard t apprpriate aspects f any nging and actual emergency respnse activities being cnducted by that airline Nte - curses listed abve relate (except where indicated therwise) t a catastrphic aircraft accident / aviatin disaster type scenari www.aviatinemergencyrespnseplan.cm 3

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved EMERGENCY / CRISIS RESPONSE - AIRCRAFT ACCIDENT, INCIDENT and s n 2018/19 - Training Curses fr Airprt Operatrs Fundatin * 3 t 5 days Airprt Emergency Respnse Planning & Management Instructr * 5 t 7 days Train the Trainer - Airprt Emergency Respnse Planning & Management Fundatin * 3 t 5 days Aviatin Related Business Cntinuity Operatins Intrductin 2 days Airprt Emergency Respnse Planning & Management fr Tp Managers Intrductin 1 day Airprt Emergency Plan - ICAO Annex 14 & Airprt Services Manual - Part 7 Intrductin * 1 t 2 days Aircraft Operatr Emergency Respnse Planning (Intr fr Airprt Operatrs) Intrductin * 1 t 2 days GHA Emergency Respnse Planning (Intr fr Airprt Operatrs) Intrductin * 1 t 2 days ** Emergency Respnse - Airprt Humanitarian Assistance Operatins Intrductin 1 day Emergency Respnse - Airprt Emergency Call / Cntact Centre Operatins Intrductin * 1 t 3 days Crisis Cmmunicatins (Internal / External; Websites; Scial Media etc.) Intrductin * 1 t 3 days Emergency Respnse Exercises Intrductin * 1 t 2 days Planning fr Public Health Type Crises (esp. Pandemic) Intrductin * 1 t 2 days Planning fr Natural Disaster Type Crisis (esp. Hurricane / Typhn) Intrductin 1 day Aircraft Recvery / Remval / Salvage (Airprt Services Manual - Part 5) Intrductin 1 day Air Accident Investigatin Intrductin 1 day Disaster Victim Identificatin (DVI) & Persnal Effects Recvery (PEs) Ops (Intrductin) Intrductin * 1 t 2 days Jint Emergency Planning - with Supprting Services in the Surrunding Cmmunity (e.g. Plice, Civil Defence, Lcal Gvernment, Health / Medical Services etc.) Bespke * As required Any subject(s) as agreed between client and trainer * Duratin depending n clients requirements ** Otherwise knwn as Family Assistance & similar terminlgy Nte - curses listed abve relate (except where indicated therwise) t a catastrphic aircraft accident / aviatin disaster type scenari www.aviatinemergencyrespnseplan.cm 4

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved EMERGENCY / CRISIS RESPONSE - AIRCRAFT ACCIDENT, INCIDENT and s n 2018/19 - Training Curses fr (airprt based) Grund Handling Operatrs / Agents - GHA Fundatin 3 Days GHA - Emergency Respnse Planning & Management Instructr * 5 t 7 days Train the Trainer - GHA Emergency Respnse Planning & Management Fundatin * 3 t 5 days Aviatin Related Business Cntinuity Operatins Intrductin 2 days Emergency Respnse Planning & Management fr Tp Managers Intrductin * 1 t 3 days Aircraft Operatr Emergency Respnse Planning (Intr fr GHAs) Intrductin * 1 t 2 days Airprt Emergency Respnse Planning (Intr fr GHAs) Intrductin * 1 t 2 days ** Emergency Respnse - GHA Humanitarian Assistance Operatins Intrductin 1 day Emergency Respnse - Emergency Call / Cntact Centre Operatins Intrductin * 1 t 2 days Crisis Cmmunicatins (Internal / External; Websites; Scial Media etc.) Intrductin * 1 t 3 days Emergency Respnse Exercises Intrductin * 1 t 2 days Planning fr Public Health Crises (esp. Pandemic) Intrductin * 1 t 2 days Planning fr Natural Disaster Type Crisis (esp. Hurricane / Typhn) Intrductin 1 day Aircraft Recvery / Remval / Salvage (Airprt Services Manual - Part 5) Intrductin 1 day Air Accident Investigatin (Intrductin) Intrductin 1 day Disaster Victim Identificatin (DVI) & Persnal Effects (PEs) Operatins (Intrductin) Preparatin * 1 t 2 days *** Emergency Respnse Plan - Cmpliance Checks (as per e.g. apprpriate elements f IATA s AHM, SGHA, IGOM and ISAGO) Bespke * As required Subject(s) as agreed between client and trainer * Duratin depending n clients requirements ** Otherwise knwn as Family Assistance Operatins etc. *** AHM = Airprt Handling Manual; SGHA = Standard Grund Handling Agreement; IGOM = Grund Operatins Manual; ISAGO = Safety Audit fr Grund Operatins; Nte - curses listed abve relate (except where indicated therwise) t a catastrphic aircraft accident / aviatin disaster type scenari www.aviatinemergencyrespnseplan.cm 5

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Airline GO Team Operatins COURSE DURATION : 1 r 2 days (depending n depth f cverage required) Upn successful cmpletin f this curse attendees shuld have acquired the skills and knwledge required t: Understand the thery and cncept f airline GO Team peratins Be able t apply said thery & cncept in practical terms Airline Emergency Respnse Planning Staff Other airline staff actually / ptentially invlved in GO Team preparatin, maintenance and deplyment tasks / ps The airline senir manager(s) with versight accuntabilities re emergency planning (i.e. as delegated by the airline s tp manager) Apprpriate (lcal) Civil Aviatin Authrity representatin e.g. thse with emergency planning versight accuntabilities Apprpriate Grund Handling staff frm anticipated GO Team departure airprt(s) What is an airline GO Team - cnceptual verview A Typical GO Team Deplyment Scenari Typical GO Team Manpwer Cmpnents Planning & Preparatin Management f GO Team Staff Management f GO Team Operatins GO Kit and ther Specialist Equipment (deplyed in supprt f crisis respnse) Alerting and Activatin GO Team - Reprting, Departure, En-rute and Arrival Prcedures Pst-arrival Prcedures / Operatinal Deplyments Health, Safety and Security; Wellbeing; Ldging and Sustenance etc. Respnsibilities - Airprt(s) / Statin(s) invlved Respnsibilities - Other airlines invlved (e.g. Cdeshare Alliance etc.) Wrking with thers (including [external] specialists e.g. Kenyn; Blake etc.) GO Team Dcumentatin - e.g. Manual; Checklists; Quick Reference Guides www.aviatinemergencyrespnseplan.cm 7

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Preparatin & Cnduct f Airline Emergency Respnse Plan Exercises COURSE DURATION : 2 r 3 days (depending n depth f cverage required) Upn successful cmpletin f this curse attendees shuld have acquired the skills and knwledge required t: Fully understand the thery / cncept f preparing and executing airline emergency respnse plan (ERP) exercises Be able t apply said thery & cncept in actual, practical terms Airline Emergency Respnse planning staff wishing t further enhance the skills necessary t prepare and cnduct airline emergency respnse plan exercises Other airline staff actually / ptentially invlved in ERP exercise preparatin Ptential exercise facilitatrs (ther than emergency respnse planning staff) Persnnel wh might typically take n rle-play parts during emergency exercises Ptential Exercise Directrs & deputies ; Umpires etc. Senir manager respnsible fr verall versight f emergency respnse planning (i.e. as delegated by the airline s tp manager) Ptential exercise bservers e.g. lcal CAA; lcal Airprt(s); lcal GHA(s) etc. Why exercise / Types f Exercise / Wh needs t exercise When t exercise / What t exercise fr / Wh t exercise with Hw t exercise plan: Exercise scenari Exercise timeline Exercise scripts Exercise resurces Pre-exercise training Exercise warnings (ntice f exercise happening) Exercise briefings Exercise cnduct & management Exercise debriefing Crrective actin & fllw-up Cntinual imprvement Practical Wrkshp www.aviatinemergencyrespnseplan.cm 8

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Management f Airline Humanitarian Assistance Operatins COURSE DURATION: 2 r 3 days (depending n depth f cverage required) Upn successful cmpletin f this curse attendees shuld have acquired the skills and knwledge required t: Fully understand the thery / cncept f preparing and executing airline humanitarian assistance related peratins Be able t apply said thery & cncept in basic but actual, practical terms Airline Emergency Respnse planning staff wishing t further enhance the skills necessary t prepare and cnduct airline humanitarian assistance peratins Ptential / actual HA team (HAT) managers, team leaders & team members Flight Ops & Cabin Crew staff required t prvide HA t surviving crew f an accident flight Airline persnnel required t deliver HA t family, relatives and friends f airline staff (e.g. crew, thse n duty travel, thse n leisure travel etc.) wh had been n bard the accident flight Airline Crisis Management Centre staff with HA related duties/accuntabilities Airline Staff liaising with cmmercial, third party (external) suppliers f HA type services t the airline Apprpriate line managers f all / any f the abve Senir manager(s) respnsible fr verall versight f emergency respnse planning within the airline (i.e. as delegated by the airline s tp manager) Intrductin - including cncept, terminlgy, assumptins, limitatins, assciated law / regulatin / best practice, custms / culture / religin etc. Writing the Airline Humanitarian Assistance Operatins Plan Apprving, funding etc. the required HA resurces - including manpwer The airline Humanitarian Assistance Team - HAT - in cncept / thery Establishing HA cmpetence (training and exercising) Ensuring an adequate HA respnse The airline HAT in practice / reality Finding & perating an apprpriate Humanitarian Assistance Centre - HAC Self-care, peer supprt etc. fr thse directly invlved in HA peratins Critical Incident Stress Management - CISM beneficial r nt - and if nt, what else? Practical Wrkshp www.aviatinemergencyrespnseplan.cm 9

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Emergency Respnse Planning fr Aircraft Operatrs (Airlines and Similar) COURSE DURATION: 3, 4 r 5 days (depending n depth f cverage required) Upn successful cmpletin f this curse attendees shuld have acquired the verview / basic skills and knwledge necessary t: Identify and understand the essential (airline specific) factrs invlved in planning fr and respnding t a catastrphic aircraft accident type situatin Assist in planning fr & respnding t aviatin related incidents Understand the basics f aviatin related public health type crisis ps Understand the basics f aviatin related natural disaster type crisis ps Understand the basics f aviatin related business cntinuity type peratins Understand the assciated cmpetency requirements (training) Understand the assciated testing / checking requirements (exercises) Assist in prductin & maintenance f the apprpriate crisis respnse plans This curse is specifically targeted at airline persnnel having a significant, fficial / frmal invlvement in any aspect f aviatin related cntingency (emergency / crisis etc.) respnse planning. This includes line management f all such persns tgether with apprpriate tp / senir management representatin Catastrphic Aircraft Accident - The Big Picture Catastrphic Aircraft Accident - Cmmand & Cntrl (C4) Ops Catastrphic Aircraft Accident - Humanitarian (Family) Assistance Ops Catastrphic Aircraft Accident - Emergency Call / Cntact / Inf Centre Ops Catastrphic Aircraft Accident - GO Team Ops Catastrphic Aircraft Accident - Destinatin Airprt (Statin / Outprt) Ops Catastrphic Aircraft Accident - Crisis Supprt Unit (CSU) Ops Catastrphic Aircraft Accident - Ops with Partners (e.g. Cdeshare/Alliance) Catastrphic Aircraft Accident - Crisis Cmmunicatins Ops Catastrphic Aircraft Accident - Preparatin / Management f Exercises Preparing fr and Handling Aircraft Incidents Preparing fr and Handling a Public Health Related Crisis Preparing fr and Handling a Natural Disaster Related Crisis Intrductin t Aviatin Related Business Cntinuity Planning Training Requirements www.aviatinemergencyrespnseplan.cm 10

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Business Cntinuity Planning fr Aviatin Related * Organisatins * Aircraft peratrs (airlines), airprt peratrs, grund handling peratrs, MROs (aircraft engineering) etc. COURSE DURATION & SUMMARY: 3, 4 r 5 days (depending n depth f cverage required) Yu will be intrduced t the increasingly imprtant, relevant and tpical subject f Business Cntinuity (BC) Planning Operatins in general - tgether with sample aviatin related aspects f same in particular (where apprpriate). The aviatin aspects will be targeted (insfar as is practicable) at the specific type(s) f trainee attending e.g. Aircraft Operatr, Airprt Operatr, GHA, Aircraft Engineering etc. Upn successful cmpletin f this curse attendees shuld have acquired the basic / verview skills and knwledge necessary t: Gain a reasnable wrking knwledge f BC Operatins in general - and aviatin related BC Operatins in particular Develp basic cmpetencies re the planning, develpment & intrductin f an aviatin related BC Management System (BCMS) int an rganisatin Align (as required) said BCMS with internatinal standards ISO 22301 & 22313 Be prepared fr further (advanced / practical [e.g. n the jb ]) BC training Study / practice further in rder t gain persnal BC certificatin e.g. CBCI [BCI]; ABCP [DRI]; BCCP [BCMI] Cntingency Planning staff e.g. emergency planners; risk managers; actual / ptential BC managers; disaster recvery (IT related BC) managers etc. Department / business unit staff having accuntabilities in mst BC type crises Line managers f the staff referred t immediately abve Tp management rep(s) - i.e. thse with BC versight accuntabilities Aviatin related regulatrs etc. - with BC related accuntabilities / interests Intrductin (including internatinal BC Standards ISO 22301 & ISO 22313) BC - Terminlgy / Glssary / Definitins BC - Mdern Management Systems & the PDCA (Plan/D/Check/Act) Cycle BC Prgramme Management BC Pre-preparatin BC Planning BC Ding BC Checking & Acting BC Case Studies (aviatin related) www.aviatinemergencyrespnseplan.cm 11

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Airprt Emergency (Respnse) Planning COURSE DURATION: 3, 4 r 5 days (depending n depth f cverage required) Upn successful cmpletin f this curse, apprpriate attendees shuld have acquired the basic verview skills and knwledge necessary t: Understand the factrs invlved in planning fr / respnding t a catastrphic aircraft accident type scenari - at and / r in the relatively clse vicinity f a typical (majr) cmmercial airprt (e.g. Aircraft Accident; Full Emergency) Same as bullet pint abve, but nw related t lesser impact aircraft related crises (e.g. Lcal / Weather Standby; Grund Incident etc.) Same as tp bullet pint further abve, but nw related t security type crises Same as tp bullet pint further abve, but nw related t all ther types f specified crises e.g. public health; natural disaster; brand / image / reputatin; dangerus gds; aircraft recvery / salvage etc. Assist in establishing assciated cmpetency requirements (training etc.) Assist in establishing assciated checking / testing requirements (exercises) Cntribute t the prductin / maintenance etc. f a fit fr purpse airprt emergency plan - AEP - (able t dcument all f the abve and mre) Essential: Airprt peratr persnnel - plus thse frm e.g. airline, grund handling agent, surrunding cmmunity agencies etc. - all having a significant interest and / r invlvement in airprt emergency planning and respnse ps. Very desirable: Line managers f all abve. Desirable: Tp manager(s) with AEP accuntabilities Intrductin / Backgrund / Legal & Regulatry / Best Practice Glssary (understanding the assciated terminlgy etc. used) The Surrunding Cmmunity Humanitarian (Family) Assistance Operatins assciated with the AEP Alerting & Activatin (including prep/ use f a Crisis Cntacts Directry) Aircraft Related Crises - General Nn-aircraft Related Crises - General Additinal Explanatry Material re all f the abve Aircraft Related Crises - Specific / Checklists Nn-aircraft Related Crises - Specific / Checklists www.aviatinemergencyrespnseplan.cm 12

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Emergency Respnse Planning fr Grund Handling Operatrs / Agents COURSE DURATION: 3 days (based n a catastrphic aircraft accident type scenari) Upn successful cmpletin f this curse attendees shuld have acquired the verview / basic skills and knwledge necessary t: Identify and understand the essential factrs invlved in planning fr and respnding t a catastrphic aircraft accident type situatin Practically prepare fr and apply the abve factrs (where and when s required) with regard t apprpriate, cntracted services t client airlines Practically prepare fr and apply the abve factrs (where and when s required) with regard t the requirements f the parent airprt peratr De-cnflict cnflicts f interest (frm GHA viewpint) between the emergency respnse requirements f client airlines and parent airprt Cmply with assciated legal, regulatry and cmmercial (e.g. IATA) requirements Understand the assciated cmpetency requirements (training) Understand the assciated testing / checking requirements (exercises) Assist in prductin & maintenance f the apprpriate crisis respnse plans This curse is specifically targeted at grund handling agent (GHA) persnnel having a significant, fficial / frmal invlvement in any aspect f aviatin related cntingency (emergency / crisis etc.) respnse planning. This includes line management f all such persns + apprpriate tp management representatin Catastrphic Aircraft Accident - The Big Picture Glssary / Terminlgy Used (with additinal explanatry material) Understanding (fm. GHA viewpint) airline emergency planning requirements Understanding (fm. GHA viewpint) airprt emergency planning requirements Understanding (fm. GHA viewpint)and applying the applicable (assciated) legal, regulatry and cmmercial requirements (particularly [fr latter] the emergency respnse aspects f the IATA AHM and inclusive SGHA) De-cnflicting client airline and parent airprt peratr requirements Prducing a fit fr purpse (GHA specific) emergency respnse plan Training and Exercising the GHA emergency respnse plan www.aviatinemergencyrespnseplan.cm 13

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Airline Cmmand & Cntrl Centre Operatins COURSE DURATION: 2 r 3 days (depending n depth f cverage required) Upn successful cmpletin f this curse attendees shuld have acquired the skills and knwledge required t: Fully understand the thery / cncept f airline cmmand, cntrl, crdinatin & cmmunicatin (C4) ps - as set against a catastrphic aircraft accident type backgrund Be able t (fr attendees with apprpriate backgrund and experience) apply said thery & cncept in basic but actual, practical terms Airline Emergency Respnse planning staff wishing t further enhance the skills necessary t prepare, train and mentr in airline C4 peratins Airline managers ptentially liable t lead C4 ps at airline HQ Airline managers ptentially designated t lead a deplyed airline GO Team Airline staff ptentially liable t prvide supprting rles / functins with regard t the last tw bullet pints abve The airline s tp manager (imprtant that he / she attends if at all pssible) Senir manager(s) respnsible fr verall versight f emergency respnse planning within the airline (i.e. as delegated by the tp manager) Intrductin - including cncept, terminlgy, assumptins, limitatins etc. Internatinal Cmmand Centre Systems and which ne t be guided by Airline Cmmand Centre mdels and which ne t adpt Selecting, equipping etc. a typical airline Cmmand Centre facility Selecting, training etc. staff earmarked fr airline Cmmand Centre ps Crucial invlvement f the airline s Operatins Cntrl Centre team Understanding wh it is that will be cmmanded (and wh will nt) Hw des the cmmand system interact with cntracted, (emergency respnse) third party service prviders e.g. family assistance; call centre? Alerting & activatin system - autmated, manual r bth? Writing the sectin (f the verarching ERP) dealing with C4 ps Cmmand Centre checklists Preparatin and cnduct f assciated training and exercising www.aviatinemergencyrespnseplan.cm 14

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Airline Emergency Call / Cntact Centre Operatins COURSE DURATION : 1 r 2 days (depending n depth f cverage required) Upn successful cmpletin f this curse attendees shuld have acquired the skills and knwledge required t: Understand the thery and cncept f airline Emergency Call centre (ECC) peratins Attain basic level versight capabilities with regards t 3 rd party service prviders cntracted t deliver ECC services t the airline Establish a fundatin fr receiving mre advanced training e.g. fr airlines which perate (r prpse t perate) the ECC functin internally Airline Emergency Respnse Planning Staff Other airline staff actually / ptentially invlved in ECC set-up, liaisn and versight functins Representative(s) frm airline s cmmercial / reservatins (nrmal business) call / cntact centre (whether utsurced and / r prvided internally) Senir manager(s) respnsible fr verall versight f emergency respnse planning within the airline (i.e. as delegated by the tp manager) What des an ECC d? - cnceptual verview Terminlgy, assumptins, limitatins, assciated law / regulatin / best practice etc. In-huse slutin vs utsurced slutin vs a mix f bth etc. ECC call-taking and call-making capacities Telecmmunicatins requirements ICT requirements Manpwer requirements Facility requirements 3 rd party service prviders f ECC services - the gd, the bad and the ugly Service level capabilities t be prvided / available - wish-list vs the reality Cncurrent, multiple ECC peratins - advantages vs the risk Writing the sectin (f the verarching ERP) dealing with ECC ps Assciated, dedicated checklist(s) Preparatin and cnduct f assciated training and exercising www.aviatinemergencyrespnseplan.cm 15

AERPS / MASTERAVCON (A H Williams) 2007 t 2019 - all rights reserved Preparing an alternative use Airline Privacy Plicy specifically fr use during a Catastrphic Aircraft Accident / Aviatin Disaster type Situatin COURSE DURATION : 1 r 2 days (depending n depth f cverage required) Upn successful cmpletin f this curse attendees shuld have acquired the skills / knwledge required t: Understand the basic cncept f a typical passenger airline s privacy plicy as it applies t nrmal business type flight peratins Understand why such nrmal business privacy plicies are 100% unsuitable fr use during majr air accident emergency (mass fatality) respnse ps etc. Understand that such unsuitability can (& has in the past) significantly reduce / hinder effective & efficient emergency respnse peratins Understand why the wrld in general + the vast majrity f airlines in particular are currently unaware f the prblem situatin described abve Prduce a suitable, adequate and * acceptable privacy plicy fr temprary and targeted airline use during majr crisis respnse peratins * Fr acceptance by apprpriate states / cuntries / rganisatins etc. ptentially invlved with assciated crisis respnse ps t be cnducted by any particular airline Airline Emergency Respnse Planning Staff Airline Staff designated t perate an airline s Crisis Management Centre Airline (and / r airline rep) Emergency Call Centre Managers Airline (and / r airline rep) Humanitarian (Family) Assistance Team Managers Apprpriate airline cmmercial, PR (Crprate Cmmunicatins) & legal staff Senir manager(s) respnsible fr verall versight f emergency respnse planning within the airline (i.e. as delegated by the tp manager) The curse cntent will cmprehensively reflect / adequately deal with all f the bullet pint issues dcumented further abve under the heading Hw Will I Benefit? www.aviatinemergencyrespnseplan.cm 16