CORPORATE PROFILE Executive Summary HRG Uganda - Intek Travel - voted Best Travel Agent in Uganda by the 2017 UTB Tourism Excellence Awards - is a full service travel agency that specializes in worldwide corporate and leisure travel management, providing a world-class service based on personal attention, competitive pricing and quality. Intek Travel was established in 2006 and is today a leading TUGATA registered travel bureau, operating with an IATA ticketing license. We are also conversant with both Global Distribution System providers - Amadeus and Galileo - for our airline booking operations, providing reliable, up to date travel itineraries to our clients. We are also the appointed travel partners in Uganda for the prestigious Hogg Robinson Group (HRG), one of the largest corporate travel management corporations worldwide. The association with HRG allows us to access an international network of corporate travel management services, providing unparalleled global reach and expertise combined with local knowledge. This affiliation further advances our capacity to provide streamlined and efficient client travel services such as traveller assist, transaction processing, international business and leisure travel bookings to mention but a few. HRG Uganda - Intek Travel today caters for many diplomatic missions and is the preferred travel services provider for a range of international Non-governmental organizations and business operations in Uganda. We are committed to providing the best possible fares and have been able to negotiate special contracts with various airlines for our clientele. CORPORATE TRAVEL MANAGEMENT Booking for Air Travel At HRG Uganda - Intek Travel, we are committed to corporate travel service excellence based on our core values of integrity, reliability and dependability, building strategic partnerships with our clients as a result. As an established IATA licensed Corporate Travel Management company (CTM), we have the proven expertise and capacity to provide our clients with world class air travel, tailor made tours and safaris, global destination management as well as car rental, train travel and hotel bookings. Additionally, our competent and knowledgeable staff is available 24/7 to ensure our clientele enjoys flexible and efficient services delivery. Our office operation is ready to communicate in five European languages and many local dialects. Each member of our unique and pro-active team of travel experts has more than eight years of expertise in sectors such as ticketing, tours & safaris, logistics or customer services.
Booking for Hotel Accommodation HRG Uganda - Intek Travel has the established capacity to reserve / book regional and international hotel accommodation utilizing a variety of operational opportunities such as GDS or online booking platforms as well as related payment procedures. Furthermore, our association with the Hogg Robinson Group (HRG) allows us access to wholly owned or affiliated travel agencies in over 120 countries. This further enables us to negotiate the best possible hotel rates in any of these countries for our clients. In addition, HRG maintains its own international HRG Global Hotel Program, which is designed for the exclusive use of HRG partners and affiliated travel consultants worldwide. The program now features more than 15,000 hotels globally, covering all major business destinations and travel budgets. Booking for Car Rentals HRG Uganda - Intek Travel has established contacts with a range of international and regional car rental services - such as Sixt and Europcar - to facilitate our clients travelling worldwide with quality ground transportation services. This includes special corporate rates and discounts granted by the relevant global car rental companies for specific countries and locations. In addition, we can locally / regionally arrange standard vehicles for city travel, 4x4 off road transport for long distance safaris as well as armoured vehicles as may be required by high profile visitors. TRAVEL DATA MANAGEMENT Travel Data Capture / Management and Analysis At HRG Uganda - Intek Travel we recognize the need to provide our clients with comprehensive and accurate travel data, generating clear and insightful management reports as a result. Consequently, we recently completed the development of a dedicated data management service that we now offer to all our corporate clients in Uganda. Our Travel Data Capture & Analysis utilises in-house booking and billing information, drawing data from multiple sources. This allow us to compile our client s travel data and output reports that highlight internal practices of travel spent behaviours. This is key to our client s ability to manage their travel programs with greater control and efficiency. Once travel data has been collated and validated, management reports are generated and issued to help our clients make informed travel related purchasing decisions and improve on their travel budget management. Consolidated data reports also improve reconciliation and payment procedures and enable us to analyse our clients travel behaviours and with that identify ways to maximize their budget and highlight further opportunities for cost savings.
Booking Forms & Traveller Profiles HRG Uganda - Intek Travel has developed client specific electronic form fillable PDF booking forms for the specific objective to capture air travel, car rental or hotel bookings as well as essential statistics and general travel data as may be required for various reporting formats. These forms allow for the comprehensive compilation of traveller, booking, carrier and cost information and can be filled on screen and thereafter exchanged via email. MEETINGS, GROUPS & EVENTS MANAGEMENT Meetings, Groups & Events (MGE) HRG Uganda offers a range of supportive solutions for the organization and implementation of our client s all-important corporate meetings, groups and events (MGE) within the region. Based on our established expertise in this area, we are ready to assist our clients with the management of conference facilities, accommodation requirements, logistics services as well as air travel and car rental bookings. With access to a worldwide network employing more than 12.000 people, we can facilitate our clients with unparalleled global reach, local expertise and specialist experience. As part of the HRG worldwide network of Corporate Travel Management corporations, we offer a capability that is second to none and a flexibility that enables us to provide solutions across the complete Events and Meetings Management spectrum. Our services in this segment breaks down into three distinct elements: Meetings, Groups and Events. This division serves to differentiate between services and helps focus on the most manageable aspects of meetings on both the global and local level. By consolidating all aspects of the event or meeting, such as venue booking, air travel arrangements, hotel accommodation and other logistics, we are able to achieve cost savings for our clients. LEISURE TRAVEL & DESTINATION MANAGEMENT Booking Holidays / Cruises / Tours / Safaris HRG Uganda - Intek Travel offers international holiday and regional safari packages to primarily its own corporate clients and with a particular focus on the core countries of the East African Union (Uganda, Rwanda, Kenya, Tanzania, Zanzibar, Indian Ocean islands regions) as well as southern Africa (South Africa, Botswana, Namibia, Mozambique and Zambia). Our motivated and experienced tours and safari team offers its substantial knowledge to help transform your holidays into a memorable experience. We only employ the best-certified tour guides with excellent interpersonal communication skills as well as a profound knowledge of wildlife and culturally relevant topics. In addition, our tour vehicles are checked to standards acceptable by a variety of international embassies and NGOs.
As part of the UK based Hogg Robinson Group (HRG), we also have access to international locations, lodges and hotels within the countries that feature associated HRG travel agencies, allowing us to book the required holiday / leisure travel requirements anywhere in the world utilizing the HRG global partner network. TRAVELLER MANAGEMENT & ASSISTANCE Assistance in obtaining Passport & Visas HRG Uganda - Intek Travel has the established capacity to assist with the visa and passport issues as may be required by our corporate clients. We assist our established clientele with their requirements for shortterm regional visa applications and extensions by providing assistance during the visa process and for the countries that allow 3rd parties to manage these requirements on behalf of applicants. We are also registered with the leading IATA TimaticWeb2 global online visa and health advisory service that can be made available to organizations through our website. Dedicated 24/7 Travel Services A 24/7 travel booking service is also available to our corporate clientele for their critical, short notice travel requirements. We further guarantee the shortest possible response time and endeavour to secure bookings on the next available flights to the required destinations. Our aim is to provide personal and accurate itineraries for airline travel, tours and safaris, hotel and lodge bookings or any other travel related services required. As a corporate travel management expert, we further aim to provide our clients with unbiased up to date information about all airlines operating in Uganda and beyond.
Airport Transfers HRG Uganda - Intek Travel offers its corporate customers special rates on airport transfers and general car hire requirements within Entebbe and Kampala. We also offer executive transfers in unmarked cars to avoid undesired attention. Vehicles in use are air-conditioned, GPS tracked, 3G Wi-Fi equipped and fully insured. Our drivers are trained and cautious with detailed knowledge of road networks and destinations / locations. Airport Assistance Intek Travel can - in collaboration with ENHAS and DAS, the 2 major airport ground handlers at Entebbe - provide airport assistance and expediting services. All airport assistance services offered by third party providers are managed by our staff directly and to ensure that due process is observed prior to the arrival of any passenger. Global Travel Insurances We represent the Sanlam and UAP portfolio of internationally valid travel insurances for inbound travel to Uganda as well as outbound travel to Schengen and Non-Schengen countries. All formalities required for the purchase and issuance of travel insurance policies are managed by our appointed travel insurance expert. Local & International Emergency Services HRG Uganda - Intek Travel has the capacity to quickly respond to travel related medical emergency situations due to our well established relationship with a variety of third party services providers in Uganda. These include hospitals, air and ground charter companies as well as international emergency services such as EuropAssistance. EuropAssistance is recognized as a leading European insurance company offering a variety of health related services such as 24 hour emergency services, medical resources, trauma counselling and general health support within its policies. Intek Travel is the recognized ground-handling agent for Uganda and the eastern regions of the DR Congo for the global EuropAssistance network, in addition to managing general medical cases for them and their affiliated members travelling to or living in Uganda. On request, HRG Uganda - Intek Travel also provides this assistance to it's own clients since we have years of experience in the field, carrying out numerous road side airlifts as well as international
medical escorts. In that context, Intek Travel has established agreements and contracts with several land and air ambulance services providers across Uganda as well as recognized medical facilities in Kampala that allow us to initiate Medevac procedures and general medical treatment requirements on a short notice. Intek Travel also closely collaborates with trained European Paramedics who offer medical services to various international Non-governmental organizations, European embassies and individuals. Due to our outstanding reputation and based on long-standing agreements, Intek Travel can solicit nearly all of the above listed medical services on an invoice basis, subject to an e-mail confirmation or purchase order. Air Charter Services We offer a wide range of air charter services both through international agencies and within the East African Union (EAU). Based on our extensive expertise as a regional travel operator and considering essential discretion and safety priorities, we are in a position to secure the best available air charter services for our clients. As a result of our position as a distinguished corporate travel services operator in Uganda, we have catered for many high-ranking passengers from Europe, such as Royalty, Heads of States and Ministers. ADDITIONAL CORPORATE CLIENT BENEFITS Personalised Services HRG Uganda - Intek Travel provides its clientele with industry leading personalised services, with each corporate client assigned to a dedicated in-house consultant to manage their travel requirements. A second travel consultant is appointed as back-up in case of unforeseen circumstances. Our team of travel consultants is dedicated, highly professional and motivated, with reservations staff well versed in Amadeus and Galileo booking platforms, to identify and offer the best corporate and leisure travel solutions to our important clientele. 24 Hour Support Services Under normal operational circumstances, our dedicated travel management team can be reached weekdays from 08.30 am to 17.30 pm and Saturdays from 09.30 am to 12.30 pm. In case travel services are required on a short notice or critical basis, we can also be reached through our 24 hour support unit. Corporate Savings Intek Travel is able to combine the buying power of a multinational organisation with the ability to provide distinctive and personalised services. We are effectively providing corporate travel management services in a way that is saving you time, effort and money. Consequently, we are able to provide our corporate clientele with negotiated rates for selected travel destinations and on selected airlines. Additionally, HRG Uganda - Intek Travel currently has in place several airline discounted agreements on normal market fares for clientele travelling worldwide.
Management Reports The most significant component of corporate travel management is the cost factor of regional and international ground / air transportation. At HRG Uganda - Intek Travel, we offer our clients comprehensive and accurate travel data management and routing analysis, which can be further tailored to suit a customers specific requirements. Frequent Flyer Programme On request, Intek Travel manages for our established clients their frequent flyer accounts, a service that primarily ensures all miles are recorded and claimed when required and how to best utilise their accounts. We also offer our clients expert advise on the best usage of their miles as well as assistance in subscribing to new flyer programs based on their established travel patterns. Corporate Fidelity Programme Intek Travel aims to register its clientele with corporate fidelity programs as may be available from regionally established airlines. Delivery Services As part of our commitment to provide our corporate clientele with the most comprehensive services arrangement, all our corporate clients are treated hands-on and visited by their appointed travel consultant on a regular basis for feedback, comments and services requirements. All tickets, vouchers, invoices and other relevant documentation are delivered to corporate clients at their offices within Kampala. Credit Facility As a further courtesy measure and on a case to case basis, Intek Travel is also able to facilitate appropriate credit facilities to our corporate clientele.
KEY PARTNERSHIPS & ASSOCIATIONS Hogg Robinson Group (HRG) Intek Travel is a proud member of the prestigious Hogg Robinson Group (HRG), one of the largest corporate travel management corporations worldwide. The association with HRG allows us to access an international network of corporate travel management services in over 120 countries, providing unparalleled global reach and expertise combined with local knowledge. This affiliation further advances our capacity to provide streamlined client services such as traveller assist, transaction processing, business and leisure travel and data management services to mention but a few. EuropAssistance Intek Travel also represents EuropAssistance in Uganda for all affiliated members. EuropAssistance is recognised as a preferred international supplier of 24 hour emergency services, medical resources, trauma counselling and general health support. A single point of contact puts members in touch with personalised support solutions, including an international network of medical and emergency service providers, designed to make life healthier, safer and more convenient. Tugata Intek Travel is a registered member of The Uganda Association of Travel Agents (TUGATA), that today represents over 95 travel agencies in the country. IATA Intek Travel is also an accredited member of the International Air Transport Association (IATA) and meets their professional standards to promote, sell and handle international air passenger transportation. IATA is the trade association for the world s airlines, representing 250 airlines (84% of all air traffic), supports many areas of aviation activity and helps formulate industry policy on critical aviation issues. CORPORATE / NGO & DIPLOMATIC CLIENTS Intek Travel is serving a host of important international and regional businesses as well as NGOs and the diplomatic community in Uganda. To mention but a few of our clients here: Bank of Africa Belgian Embassy Danish Embassy European Delegation French Embassy Friedrich Ebert Stiftung (FES) German Embassy International Refugee Rights Initiative Kibale Mining Services Konrad Adenauer Stiftung (KAS) Kyagalanyi Coffee Limited (ED&F MAN) Lafarge Holcim Médecins Sans Frontières (Swiss & France) MTN Uganda Right to Play Sogea Satom Swedish Embassy Total Uganda / Total E&P
For Further Information Contact HRG Uganda - Intek Travel (Intek Africa Limited) 25 Balikuddembe Road P.O. Box 22456 Naguru, Kampala, Uganda, EAU Telephone +256 392 002 500 operations@ug.hrgworldwide.com operations@intektravel.com www.intektravel.com