Introduction to Off-Airport Baggage Processing Solutions IATA GAPS application - 2018 July Service by
We re helping airports and airlines manage their capacity, expand without building more infrastructure and encourage public transport utilisation. We re working together with ``
Introducing Off-Airport Baggage as a Service Baggage can now be checked-in from a customers doorstep and delivered to any destination 1 Passenger Books Online Selects timeslot (1+3hr) Accepts terms and conditions of carriage / XSB charges Possible up to a year in advance 2 Driver collects bags at address 3 Bags transported to secure facility Pax present ID & BP scanned Bags sealed with unique code scanned Reconciliation completed Multiple collections Vans GPS tracked Pax receives progress notifications 4 Bags Processed 5 Bags batched & shuttled to airport 6 Bags validated & Injected Bag seal and unique codes checked Bags weighed ready for tagging / to check XSB Various processing activities performed Sorted by departure Taken into airport at off-peak times (early AM) Delivery to agreed injection point/ agent handover Bags unsealed (either individually or from vehicle, if airside) Manifest validated IATA tags scanned and activated at injection Process variations depending on Agile or Enterprise solution 7 Passenger flies hands free Tag codes sent to pax Bags collected at destination carousel
Fully Managed Solution Front to Plane Door Proprietary app and technology manages a fixed workflow, from logistics, security, airline brand and policies and tracking Logistics Sealing & Auditing Security & Airline Policies Tracking & Messaging
Airline Look and Feel: designed and serviced by AirPortr Airline Benefits Premium experience for all passengers, at no cost Ancillary revenue, when distributed Possibility to include in fares/ Premium product Reducing operating costs in airport Fully managed, supported, plug and play service Multi-lingual possible for key markets / audiences
Doorstep Experience: personal, customisable, safe and cost effective to scale
Injection Process Customisable for each airline, location and situation. From fast and light for low cost trials to large scale at an airline hub. ENTERPRISE AGILE Agile solution is ideal for a fast deployment, to enable services to be operational within 30 days. Sealed baggage delivered to relevant airport terminal following x-ray screening at secure off-airport facility Drivers deliver baggage in cages to airline check-in area Handover to airline at delivery point, using either; Enterprise focuses on pre-processing, off airport and batched deliveries to an airside injection point. Bags IATA tagged at secure facility and XSB charges applied, triggering email to customer, prior to delivery to airport Airline check-in desk / staff travel Self-Service Kiosk (SSK) or Auto Bag Drop (ABD) Security seals removed at airline handover Following x-ray screening, batches of baggage loaded onto shuttle vehicle which is then sealed Pax documents re-generated on app (Boarding Pass, ID, unique seal numbers) for checks, if required Baggage driven to airside control post Barcode scanned by airline equipment to retrieve pax PNR Delivered to airside injection point which feeds into airport system for Hold Baggage Screening Any XSB payments processes (as outlined in previous slide) When cleared baggage delivered direct to aircraft (following normal procedures) IATA tags applied and scanned by app (email with IATA # s auto sent to customer), completing injection process Unlocks large scale operational cost savings for airline as requires no airline resources (technical or operational). Very light touch requiring minimal airline resources up-front, in designing and agreeing new processes, plug and play with existing infrastructure.
We re getting London s airport passengers moving mode of transport Almost 50% of customers using London bag check-in services have changed their mode of transport with over 90% of those now taking the Tube or Train, instead of private cars and taxis Data source: >1,000 Airportr users surveyed
Customer Experience Stats Benefits 64% Day of flight Percentage of AirPortr bookings with a single traveller Single travellers praise it for efficiency and time saving Give it an NPS of 83 Restricted when travelling to/ from work In destination, hotel check-in/ out is an issue Poor choices for those staying in Airbnb 96 Getting to airport Average NPS score users 60+ years old Often citing issues with mobility Representing 14% of all bag check in bookings Train / tube is cheaper/ faster, but difficult with bags Smaller car or taxi can be taken, if no bags Oversized items are difficult either way 3.3 Checking in Average number of bags for bookings with kids Under 18 s represent over 11% of all users Parents call the service a life saver Avoiding queues, particularly helpful at peak Faster travel through airport, straight to security Easier wayfinding, no need to find airline desk 70,000+ bags checked-in & delivered Thousands of customer reviews
Benefits to airports and airlines 1 Benefit Why Requirement Potential Success metric with 2% take up in LHR T5 Improved customer rating of Airport and Airline AirPortr enables stress free travel for passengers with bags excess charge resolution Increased airport and airline NPS score (>80) Reduction in check in queues/ increased available floor space Less passengers checking in bags themselves dedicated injection point 6.2% reduction in queue length in T5 Increased average retail spend Passengers spend more time airside, so more time to spend none Airside average spend of AirPortr customer > avg passenger Increased desk check in capacity AirPortr bags no longer occupy agents dedicated injection point AirPortr handles daily the equivalent of 8 full time check in staff shifts Reduction in check in infrastructure needs during peak times By using AirPortr to flatten peaks, less check in desk space is needed dedicated injection point over 1500 bags processed by AirPortr on peak days
Benefits to airports and airlines 2 Benefit Why Requirement Potential Success metric with 2% take up in LHR T5 Increased excess bag ancillary revenue AirPortr sells excess bag and upgrades on behalf of airline excess charge resolution Ancillary revenue per AirPortr passenger > avg passenger More balanced loads in bag handling system via timed injections By injecting at optimal times, AirPortr bags help reduce dedicated injection point 5% departing bags injected at off-peak times Enhanced resilience in case of baggage system failure AirPortr bags can avoid landside or busy areas entirely under contingency scenarios, helping resolve disruption airside injection AirPortr bags go straight to the airside FIS facility for sorting none Positive press / social media on Airport and Airline forward thinking attitude Enhanced brand AirPortr fits well with a Smart Cities, Baggage as perception of Airport and a Service and Innovation-driven brand Airline
Time to meet the team helping Off-Airport processing take off We were the first in the world to create a digital service for airlines, enabling passengers to have bags checked-in anywhere. We secured a partnership with first airline customer BA, in late 2016 and we ve assembled an experience team to ensure it becomes embedded in the way we all travel in the future. Randel Darby, CEO Former frequent frustrated flyer, with PE background who had an ambitious idea about a smarter transport model. Charmain Manning, CFO Commercial lead. Experienced CFO with digital service companies. Former Head of Finance at FT.com Paul Mewett, CPO Leading product and network development. Ex American Airlines and Vancouver Airport Innovative Travel Solutions. Gerry Power, GM Operations Operations lead, experienced logistician. MD TNT global businesses creating network of global airline carriers. Oliver Ahad, CMO Customer, sales and marketing lead, having just joined team from role as Head of BA.com and Mobile Channels Haroon Latif, VP Engineering.NET tech and engineering lead. Ex dunnhumby experience working with big data. Shaun Simons, Data Science Data science lead. Previously ran optimization programmes for Momondo Group/ Cheapflights. JD Piquard, Service Designer Engineer and lead service designer, from origination of bag check-in service. Background with JLR and drone startups.