Strand 3- Transprtatin: Airlines Hw ppular is air travel? In times f peace, apprximately millin peple take a plane trip each day. Air Transprtatin Histry Wright brther s first plane: Passenger travel n planes: Charles Lindberg crssed Atlantic: Jet service: Federal Aviatin Act: Created FAA ( ) Airline Deregulatin Act: Allwed fr cmpetitin United States Air Travel In the United States, the airlines are wned! Airline Cdes American Airlines Alaska Airlines Cntinental Airlines Delta Airlines Hawaiian Airlines United Airlines - Suthwest Airlines Key Aviatin Terms Slts The time a plane can, be at a, and ff Scheduled Service Flights made ver flwn rutes accrding t a timetable Nnscheduled Flights Planes t fly t a particular place at a time specified by the custmer als culd be a flight Minimum Cnnecting Time the amunt f time a reservatinist must in between 2 flights t allw passengers and baggage t frm the first plane t the secnd Cntract f Cmmn Carriage The carrier s bligatin t prvide transprtatin as and the statement f the limit f liability fr lss and claim if it des nt fulfill its part f the bargain. Hub-and-Spke System An airline netwrk frmed by a (large airprt) and (smaller airprts) Centralized peratins Mst majr airlines have ne r hubs Passengers fly frm hub t spkes and frm spkes t hub t cnnect t ther cities. It saves the airlines A hub is an airlinedminated airprt. American = Delta = Suthwest = Cntinental = Nrthwest = United = Key Flight Terms Nnstp Flights A flight frm rigin t destinatin with intermediate stps Direct/Thrugh Flights A flight frm rigin t destinatin with ne r mre intermediate Cnnectin Flights A flight frm rigin t destinatin with ne r mre intermediate stps where the passenger must planes
One-way Trip A trip frm rigin t destinatin with n t rigin Rund Trip A trip frm rigin t destinatin with return t rigin. Flights fllw rute and use carrier Circle Trip Same as rund trip except ne flight will fllw a rute r use a carrier Open Jaw A rund trip where the passenger either fr return trip frm a different airprt r t a different airprt. Barding Tickets: Ticketless travel is knwn as. Sme airlines still issue tickets. Check-in: Lets the airline knw a passenger has. Baggage is ften and checked-in. Barding passes: Can be btained at the airline near the terminal entrance. Gate Agent: Cntrls barding prcedures, usually abut minutes befre flight time Ticket lift: At sme pint, tickets are cllected by the airline, t fr passengers Baggage Baggage Optins: Bags are checked during the check in prcess. Must be within weight and size restrictins. Fees culd apply. Mst airlines are nw charging a baggage. Example - fr 1 checked bag Hw much luggage is estimated that the airlines lse each day? Fewer than f nearly millin bags Carry-On Must meet restrictins - be able t fit in verhead bins r under the seat. Must meet all security restrictins. Security Airprt security is cntrlled by the gvernment Passengers walk thrugh Pssessins are put n a cnveyr belt that ges thrugh an machine Checked luggage is as well Carry-n Liquids Aviatin Jbs Airprt Manager The duties f an airprt manager: Enfrcing aviatin and regulatins Planning and supervising maintenance and safety prgrams Negtiating leases Administering the Prmting the airprt s use Training and supervising emplyees Maintaining gd cmmunity relatins
Skycap Skycaps d check-in They als prcess yur luggage Can peple use a Skycap when flying internatinal? N, they must pass thrugh Airplane Grund Services the cabin Putting fd and beverages frm the flight kitchen n t the plane Pumping drinking abard Unlading and relading baggage, carg, and mail Making a mechanical check the plane Barding the passengers In-flight Distribute pillws and blankets, drinks and meals, assist passengers, secure cabin, and handle medical emergencies Pst-flight Writing reprts, reprting mney, lst and articles, medical emergencies, equipment needing attentin Flight attendants fly frm hurs a mnth, plus they have abut 50 hurs a mnth duty time between flights. Air Traffic Cntrller Jb duties f an air traffic cntrller T keep airplanes flying in the sky T keep airplanes away frm each ther A stressful jb High paying Pilts and Crew Pilts have a daily flight limitatin f hurs fr a tw-persn crew. Flight crews may nt exceed a maximum f flight hurs during any seven cnsecutive days. Each must have a 24-hur rest perid during any cnsecutive day perid. Flight Attendants Preflight cnditins and ptential passenger prblems at briefings. Checking supplies and equipment n bard, passengers, assisting passengers, seat belts, and safety briefings. Airline Marketing Mix Prduct: Planes and Seats 3 Mst cmmn cmmercial aircraft used Airbus Capable f lng-range travel A318, A319, A321- mst cmmn /340- hlds up t 525 passengers A380- duble decker- up t 853 passengers Being Capable t lng-range travel - single aisleup t 149 passengers 767- extended rangesingle aisle- up t 245 passengers 777- extended range- tw aisleup t 440 passengers
McDnnell Duglas (wned by Being) Fcuses n shrt and mid-range aircraft MD- mst ppularbetween 137-172 passengers Seats First Class Lcated at the frnt f the plane. Wider seats, mre, extra space between rws. Built-in electrnics (new). Bard and deplane first. Mvie and alchl. Meals. Business Class dwn frm first class. Mre rm and cmfrt than cach. Service cmparable t first class. Cach Class Seated in rear f plane. Narrw seats, tgether. Overhead bins limited. Mvies and alchl cst. Airplane Key Terms is the distance frm the frnt f ne seat t the frnt f the seat behind. Bulkhead seats are seats immediately behind the that separates cach frm first class. All U.S. flights are nn-smking. Price Price is the mst imprtant factr when buying a travel prduct is the USA s largest lw-fare carrier Hw Are Fares Determined? The Actual f Service Marketing Decisins Rute Assignment Class Add-ns Stpvers Maximum Permitted (MPM) Prfit Incme r Expenses Incme r Revenue Airlines largest surce f incme Revenue Airline Revenue frm Business Travelers % Airline Expenses Labr Landing fees Passenger meals Advertising Cmmissin Maintenance Airprt Revenue Traffic Operatins Airprt Cncessins Parking Cnslidatrs Cnslidatrs are high-vlume ticket sellers wh cntract with carriers t cnslidate r sell at rates, airlines excess inventry seats that wuld therwise fly.
Yikes!!! Lk at thse PRICES! The times when discunted fares are nt available, ccurring during hlidays and peakseasn are knwn as! What d yu mean it is Overbked? Hw d n-shws affect an airline? Empty Lst incme Airlines verbk t keep all planes at the time f flight Vluntary Denied Barding Cmpensatin Peple give up their seats in return fr a seat n the available flight and sme financial cmpensatin Place: Airprt Hw many airprts are there? There are airprts in the United States airprts actually have facilities t handle passenger planes Airprts Airprts have tw names: Name f Airprt 3-Letter Airprt Cde ATL LAX SLC Airprt Facts What airprt is within a 90-minute flight f mre than 50% f the U.S. and Canadian ppulatins? What is Nrth America s largest-in-area airprt? What airprt is designed t handle as many as 250,000 arriving passengers a day? Busy Airprts The United States accunts fr mre than f the wrld s aircraft activity. Of the wrld s 30 busiest airprts, are in the United States. Busiest Airprts: 1. Hartsfield- Jacksn ( ) 5. Ls Angeles Int l ( ) 8. O Hare ( ) 9. Dallas-Frt Wrth ( ) 19. Denver ( ) 21. Jhn F. Kennedy Int l ( ) 23. Phenix Sky Harbr ( ) 24. Miami ( ) 25. San Francisc ( ) 27. Charltte Duglas ( ) 28. McCarran ( )
Airprt Infrmatin Airways are numbered just like n the grund. The FAA are airway patrllers t keep things running smthly in the air and in the airprts. The cntrl twer is the center f the airprt. The tp f the twer is the. Terminals are the buildings used by passengers in their prcessin frm grund t air. Prmtin Frequent Flyer Prgrams: An airline marketing strategy, that helps airlines t make a prfit as well as build. American AAdvantage Prgram JetBlue TrueBlue Delta Sky Miles Suthwest Rapid Rewards United Mileage Plus Airline Executive Clubs American Airlines Admirals Club Delta Airlines United Airlines United Club Advantages f being a member f an Airline Executive Club: Check-in services Stw luggage Lcal calls TVs Newspapers Snacks Meeting rms