COMPANY PROFILE
COMPANY OVERVIEW Enrico Tours and Safaris is a Dynamic Travel and Tourism company that primarily focuses on Wildlife, Nature, and Memory creation. This company was created by young man s passion and love for his country. He is a professional in the areas of tourist guiding, animal caretaking and front office operations. Enrico s Tours Team seeks to take on every working day as a new challenging, never resting on his laurels but instead building a better experience for the guest based on their past accomplishments and new found knowledge. Our Tours are mostly focused entirely on Namibia, Botswana and South Africa but with specially request we have customised tours that provide more comprehensive adventures into neighbouring Southern African Countries namely Swaziland, Zimbabwe and Zambia. 1
WHY WE ESTABLISHED Enrico s Tours and Safaris were established to bring a fresh and innovative approach into the Southern African tourism sector. With its young, qualified and nature loving team, Enrico s Tours and Safaris has set its goal to exceed the expectations of every client by offering outstanding customer service, increased flexibility and pay attention to detail. Enrico s Tours and Transfers specialize on the individual traveller. 2 We put great emphasis on the personal contact to our clients and as our company is based in Windhoek, we can arrange a meet-and-greet upon arrival. Over the past years, we gathered broad knowledge and multi-facet experience in the travel market, especially the tailor made and individual planned market. We thus are proud to offer the following types our travel methods throughout Southern Africa. And Namibia in particular: Guided tours Self-drive tours Accommodation bookings Car rentals Every tour booked through us should become an unforgettable experience.
WHO ARE WE? Enrico s Tours and Safaris is a dynamic Travel and tourism companies that primary focuses wildlife, nature, and memory creation. Our Namibian adventures tours will show you all the amazing richly divers landscape, cultures, and wildlife you always dreamt of. We are registered members of TASA (Tour and Safari Association) and registered with NTB (Namibian Tourism Board). 3
WHY CHOOSE US 4 Enrico's tours and Safaris focuses on providing personal services to its travelling guest. We give our clients personalized care and attention to make their Journey an Awesome one. We advise & make reservations on behalf of our Clients to provide a sense of trust and loyalty. Namibia is an extremely beautiful country with a diverse culture, incredible landscapes, and unique wildlife. Our duty as a tour operator is to explore all the magnificent creatures of nature with you.
OUR MISSION We at the Enrico s Tours and Safaris are committed to establish the brand quality of Enrico s Tours and Transfers as an organization of trust, providing reliable and quality travel solutions to meet all the said and implied needs of the customer, achieving optimum customer s satisfaction through highly motivated employee s involvement and established continually quality management system. Our main aim though, is to share our journey with you and make sure that you return home feeling enriched by your wanderings in Africa. OUR VISION With our customer-focus approach, coupled with knowledgeably and innovative human power, we aspire to be the epitome of success in the travel and tourism industry, catering to clients with in and out of our borders. Through our efforts in living up to the expectations of the highest standards, we are moving towards becoming one of the leading tour operators. 5
WHAT MAKES US DIFFERENT 6 What makes us different is that we have a variety of tour packages that caters for all sorts of tourist visiting us weather it is for film tours, private tours, Bird tours, family safaris, luxury tours, camping tours, business tours we have you covered. We always try to standout and go the extra mile to be the best tour operator in Southern Africa. We would not claim that we are the biggest the biggest tour operator in Southern Africa, but certainly the creative ideas and innovative products makes us the most valuable brand. All of our tour guides are top government licensed guides with one mission in mind making your tour the journey of a lifetime. Our guides will be with you throughout your journey and will connect the history, geography and theology of the places you will be visiting in a friendly and intimate atmosphere.
CORE VALUES Quality Service & efficiency: Quality is our goal and we ensures you receive the best African tours with the comfort of knowing that you are travelling with the best connected local tour operator. Quality Tours & Value for Money: We always ensure that all tour costs are covered, all unforeseen cost is covered and that there is continual reinvestment to ensure that our tours continue to grow from strength to strength, while still delivering our guests a tour that they Dreamed of. Fun, Excitement & Adventure: We promise adventure and memory creation, No matter which tour you decide to travel on, there will be epic adventure at your fingertips and our guides will ensure that you have a fun time on tour. 7 Integrity & honesty: At Enrico s we believe to be truly successful in business and in life, we must always be honest and open with our customers, our agents, our distributors and our employees. We believe that openness and honesty make for the best relationships because it leads to trust and faith. That s why at Enrico s it s a culture to have this attribute. Responsibility: Every staff member at Enrico s is responsible and accountable for their actions, whether to our teams or to our guests. Our responsibility to you is to provide an exceptional service and product from your initial contact with us until you are happily home after a trip of a lifetime. We do have comprehensive feedback system from our guests to ensure that we hear our clients compliments and concerns and continually do all in our strength to improve our tours.
OUR GENERAL MANAGER 8 Clarence Enrico Goagoseb Clarence Enrico Goagoseb is a graduate of the London School of Business majoring in Business Administration. He has over 5 years experience in the Namibian tourism industry and Medical Industry in Namibia. 7 Years ago Clarence Enrico graduate in Nursing School whereby he was a theatre Nurse for 3 Years before becoming a Business Man. 6 Years ago Clarence explored South Africa and Namibia and felt in-love with its landscapes and beautiful creatures. he then wanted the rest of the world to see and feel what he felt. He founded Enrico s Tours and Safaris in 2014 and to this day he and his team of professionals provide quality unforgettable travel experiences.
TOP DESTINATION 9 South Africa Nambia Botswana
OUR BEST TOUR PACKAGES 3 Day Desert Stormers 12 Day Extreme Namibia 10 21 African Safaris 7 Day Discover Namibia
CLIENT TESTIMONIAL Sandra Hagemann (21 DAY Namibia,Botswana & Zimbabwe Adventure) Absolutely awesome experience better than we imagined! We spent time in Victoria Falls, Chobe National Park, the Okavango Delta, Sossusvlei and met all tribes of people in Namibia and Botswana. This company makes you feel very pampered and special. I would recommended Enrico's Tours and Safaris anytime for the best experience. 11 V.Krebs ( 21 DAY Namibia,Botswana & Zimbabwe Adventure) We had a 21 Day Trip all over Namibia, Botswana and Zimbabwe (Victoria Falls). This was a life changer,thanks to our Knowlegebale tourguide we felt I know more Animals and landscapes them him. I will 100% recommend Enrico's Tours and Transfers for Southern Africa
Botswana ACCOMMODATION Elephant Valley Lodge 12 Namibia Mokuti Etosha Lodge South Africa Candlewoods Guest House
NATIONAL PARKS Botswana Chobe National Park Namibian 13 Etosha National Park South African Etosha National Park
TRANSPORTATION 14 Car Hire Car Hire Car Hire Shuttle Services Shuttle Services Shuttle Services
OUR TEAM Isabella Goagoses Finance and Accounts Manager Gregory Gaingob English Tour Guide Leigh Saunderson German Tour Guide Macdonald Hanse Tourguiding 15 Latoya Suze Customer Care Hilton Gallant Travel Consultant Alma Uatekula Tour Consultant Chandre Fielding Operations Supervisor
Thank you Visit Us Again 16 OUR LOCATION Namibia,Windhoek, Prosperita, 25 Platinum Street. Email: info@enricosafaris.com Email: rentals@enricosafaris.com www.enricosafaris.com +264 61 224752 +264 818211521