State of the Cruise Port industry in the Med 2015 Fact Finding Report A report prepared by the members of the MedCruise secretariat: T. Pallis, A. Papachristou and K. Arapi
The MedCruise Fact Finding ID A 10-sections (70 questions) Survey 1. Port profile 2. Cruise port structures 3. Main challenges 4. Users satisfaction measurement 5. Port promotion-marketing-collaboration 6. Berth booking practices 7. Operational issues 8. Charging Practices 9. Awarding rights to cruise terminal operators 10. Financial responsibilities 64 members participated
1. Port profile
Profile of participating ports Size (%) Region (%) 100 75 51% 49% 50 55,6 25 Small Ports (<80.000 pax) Large Ports (>80.000 pax) 0 19 19 6,3 West Med Adriatic East Med Black Sea
Entity vs Size 100% 12,90% 25,00% 75% 50% 22,60% 64,50% 18,80% 56,30% 25% 0% <80.000 >80.000 A Port Authority that operates cruise terminal(s) A Port Authority that does not operate cruise terminal(s) A private terminal operator that operates the cruise terminal(s)
2. Cruise Port Structures
Number of terminals & region 1 2 3 6 More 100 75 50 69,8 100% 75% 50% 9% 8% 9% 25% 17% 63% 67% 17% 83% 100% 25 25% 0 17,5 4,8 1,6 6,3 1 2 3 6 More 0% West Med Adriatic East Med Black Sea
Responsibility for: 125,0 Port Authority Cruise terminal operator Both 100,0 75,0 50,0 17,7 13,3 29,5 3,3 11,3 16,7 71,0 70,0 67,2 25,0 0,0 The planning of the cruise port The development of the cruise port The operation of the cruise port
3. Main Challenges for Cruise ports
Major challenges for cruise ports (top of list) (0=Not a challenge, 1= Lowest importance, 5=Highest importance Port Challlenges Not an issue (%) Of highest importance (%) Mean Relationship with the cruise lines 11.9 54.2 3.83 Exploiting the potential of winter cruising 6.7 30.0 3.35 Relationship with people and businesses around the ports 5.1 22.0 3.32 The relationship with the city of arrival and local authorities 11.7 31.7 3.25 Bigger cruise ships (in size) 13.6 32.2 3.2 Security 16.7 40.0 3.17 Infrastructure (other than transport) in the port 11.9 37.3 3.15 Becoming a homeport 15.0 30.0 3.12 Transport infrastructure to and from the port 10.2 27.1 3.12 Connectivity of the destination with source markets 5.1 15.3 3.1 The competition with other (neighbouring) cruise ports 5.0 18.3 3.08 People with reduced mobility 16.7 28.3 3.03 The relationship with the travel agents 13.3 25 3.0 The development of other regions as new cruise destinations 10.7 19.6 3.0 The mobility to and from the port 15 18.3 2.85
Challenges related to cruise lines (top of the list) (0=Not a challenge, 1= Lowest importance, 5=Highest importance Not an issue (%) Of highest importance (%) Mean Port tariffs 13.1 26.2 3.02 Shore excursions 14.8 26.2 2.97 Long time engagement 17.2 27.6 2.93 Cancelation of calls 16.4 29.5 2.9 Lack of cooperation when scheduling/ planning itineraries 20 15 2.68 Taxi and other public transport availability 11.5 18 2.67 Other port services (mooring, MARPOL reception...) 21.3 19.7 2.57 Pressures for berth allocation 24.6 11.5 2.39 Operational coordination (visa procedures, electronic services, etc) 24.6 14.8 2.28 Emissions limitations 28.8 15.3 2.25
4. Users satisfaction measurement
Users' satisfaction measurement 100 If yes 75 73,7 No 27% 50 57,9 51,4 63,2 Yes 73% 25 27 0 Cruise linespassengers Service providers Travel Agents Shipping Agents
Sharing the results of users' satisfaction measurement If yes 100 No 43 % Yes 57 % 75 50 25 82,1 60,7 34,5 0 Internally With external stakeholders With the general public
Criteria of port performance according to the port members Most influencial factor Mean Security 44 4.67 Passenger satisfaction 44 4.6 Efficiency of operations 38 4.43 Cost 34 4.43 Quality of port infrastructure 35 4.31 Availability of services to cruise ships and passengers 25 4.13 Accessibility 22 4.11 Provision of adequate information 19 3.98 Connectivity - Landside 19 3.93 Responsiveness 23 3.93 Efficiency of documentary process 19 3.83 Quality of port superstructures (cruise terminal building etc) 22 3.8 Crew satisfaction 17 3.59
5. Port promotion- Marketing- Collaboration
Strategic partnerships and Direct Investments (%) With other port authorities With cruise companies With cruise terminal operators With tourist organisations With organisation representing the destination With other stakeholders Strategic partnerships Direct investments Not applicable 1,7 8,3 5,0 10,2 3,4 1,7 1,7 5,1 16,9 31,7 40,0 41,7 46,7 42,4 47,5 64,4 71,7 74,6 0,0 25,0 50,0 75,0 100,0
Leader of the promotion & marketing of the port 100 75 71,4 50 25 0 20,6 3,2 1,6 3,2 Other Destinations Tourism Board The terminal operators The Port Authority
6. Berth booking policies
Cruise lines and/ or ships agents might book a specific berthing place (terminal/ pier) in the port 2 years before 25,4 Between 1-2 years before Between 6 to 12 months before Between 3 to 6 months before Less than a month before Less than a week before 3,4 11,9 8,5 8,5 8,5 Not applicable 33,9 0 15 30 45 60
Berth booking practice First come-first served 55,4 Based on the cruise segment the port targets 28,6 Medcruise berthing policy 16,1 Other 30,4 0 25 50 75 100
Number of cancellation per year for reasons other than serve weather, acts of God, or force majeure 100 75 50 41 25 29,5 18 0 4,9 3,3 3,3 0 1-4 5-10 11-20 More than 20 More than 50
Berth "classes" 100 75 75 50 51,7 60 40 25 28,3 0 "In-town" "Cruise-dedicated" "Passenger terminal" "Cargo/ commercial pier" "Anchorage"
Cancellation policies 125 100 100 75 80,3 50 25 0 16,4 1,6
Berthing allocation policy publicly available Individual cruise lines making call requests simultaneously to two or more ports for the same ship for the same date No 48% Yes 53% No 57% Yes 43%
Berthing policy and practice discussion with (%) 75 Internally Cruise lines Cruise ship agents Travel agents Destination representatives Other stakeholders None 60 60 55 45 30 38,3 42,4 43,3 38,3 15 20,3 15,5 23,7 17,5 19 17,5 0 Within a formal procedure 5,3 5,2 Informally
7. Operational issues
Operating functions Port Authority Private Operator Government Other entity No/ Not Applicable Pilotage outside the port area Pilotage inside the port area Towage outside the port area Towage inside the port area Mooring-Unmooring Dredging outside the port area Dredging inside the port area Provision of water Provision of shoreside electricity to cruise ships Provision of Liquefied Natural Gas to cruise ships Provision of waste reception facilities to cruise ships Baggage handling Passenger check-in Passengers shore transport in the port Security services Fresh water service 10,2 5,1 16,9 15,5 15,3 20,7 27,6 25,9 26,7 20,3 0 28,8 25,4 28,8 6,8 15,3 0 51,7 50 50,8 31,6 47,5 43,3 5,1 62,7 50 10,5 1,8 16,9 74,6 3,4 28,8 52,5 1,7 0 15,3 49,2 0 17,2 13,3 75,9 3,4 6,8 3,4 67,2 6,8 3,4 43,1 1,7 11,7 11,9 3,4 8,3 29,8 63,3 33,9 8,5 6,8 8,6 10,2 59,3 74,6 1,7 44,1 1,7 6,7 1,7 8,5 1,7 11,9 3,4 23,7 24,1 11,9 8,3 1,7 13,6 3,3 1,7 0 30 60 90 120 150
Port certifications 100 75 50 25 50,8 42,4 30,5 22 0 ISO 9001 ISO14001 Neither of the above Other certifications
Airport related services Flight "check in" of cruise passengers Automatic transfer of cruise passengers luggages to the airport None 15% 58% 27%
Challenging procedures Procedures for crew arriving/ moving in/ out Schengen areas Not a challenge Highest Importance Mean 30 21 2.19 Crew visas 32 16 2.16 Procedures for passengers arriving/ moving in/ out Schengen areas 32 23 2.12 Passenger visas 32 9 2.07 Checking/ stamping of crew passports 31 15 1.95 Checking/ stamping of passenger passports 33 11 1.93
8. Charging
Who sets the income Charges? Port Authority Goverment agency Private operator Combination Not applicable 100,0 75,0 50,0 25,0 1,8 5,4 8,9 8,9 75,0 16,0 15,4 22,6 9,6 4,0 14,0 2,0 64,0 11,5 1,9 30,8 11,5 1,9 43,4 30,8 32,1 34,6 1,9 53,8 1,9 16,7 31,5 5,6 44,4 38,5 11,5 15,4 32,7 1,9 1,9 3,8 34,0 26,9 5,7 54,7 55,8 1,9 15,4 18,4 4,1 61,2 16,3 0,0
Applicable Port dues 100,0 75,0 50,0 59,3 25,0 42,6 36,5 0,0 7,7 19,2 2,0 9,8 Rebates Discounts Penalties Exemptions Promotions Other None
State of the Cruise Port industry in the Med 2015 Fact Finding Report A report prepared by the members of the MedCruise secretariat: T. Pallis, A. Papachristou and K. Arapi