Technical Operations Division LATIN MRO 2018 Panamá February 14, 2018
Our Mission Maintain the company s aircraft at the highest level of safety, quality and reliability standards at the lowest posible cost
Organization Chart TECHNICAL OPERATIONS VICE-PRESIDENT AHMAD ZAMANY DIRECTOR OF TECHNICAL PURCHASING RAFAEL SAMUDIO DIRECTOR OF AIRWORTHINESS & REGULATORY COMPLIANCE FRANCISCO CEDEÑO DIRECTOR OF MAINTENANCE DANIEL COHEN DIRECTOR OF ENGINEERING & PLANNING JUAN DAMES DIRECTOR OF MAINTENANCE COPA COLOMBIA WILLIAM FERNANDEZ
Fleet Plan TYPE PAX RANGE 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Embraer 190AR 94-100 2,200 nm 26 26 26 26 24 21 20 19 19 19 Boeing 737NG - 700 Boeing 737NG - 800 124 3,000 nm 20 17 17 17 11 11 11 11 11 13 154-160 3,000 nm 27 40 47 55 66 67 69 71 71 71 Boeing 737MAX TBD 3,600 nm - - - - - - - 5 10 22 73 83 90 98 101 99 100 106 111 125
Number of Technical Ops Employees Departamento 2011 2016 2017 2018 2018 vs 2011 Technical Operations VP 12 16 16 17 42% Dir. Maintenance 19 33 33 34 79% Hangar 107 142 142 146 36% MRO PTY 0 121 124 194 100% Mx Line 88 118 118 131 49% TOCC 19 21 21 22 16% Shops 49 69 71 80 63% Mx Stations, GUA & SCL 30 54 54 44 47% Interiors & Appearance 52 98 97 101 94% Dir. Engineering & Mx Planning 16 23 22 22 38% Dir. Airworthiness & Reg. Compliance 24 32 33 30 25% Technical Records 16 19 19 19 19% Planning 15 18 17 16 7% Dir. Technical Purchasing & Procurement 15 17 17 16 7% AOG Desk 8 8 8 8 0% Material Planning 5 12 12 12 140% Component Repairs 7 8 10 10 43% Stores 56 69 59 65 16% Copa Colombia 242 134 134 136-44% TOTAL 780 1012 1007 1103 41%
Required number of Maintenance Technicians per year 2013 2014 2015 2016 2017 2018 2019 2020 Hangar & Engine Shop 96 97 109 109 109 76 84 92 Supervisors (Hangar, Line and Shops) 25 34 34 36 36 42 43 50 Structures Shop 20 23 22 22 23 24 24 25 Interiors Shop 26 30 38 38 38 42 46 51 Shops (Battery, Emerg. Eq.; Wheels & Brakes; O2) 24 27 31 33 35 37 39 41 Line Maintenance 88 97 101 109 109 120 132 145 MOC and Tech Support 18 18 19 19 20 20 20 20 Heavy Maintenance 39 67 70 80 80 117 150 180 Quality Control Inspectors 22 25 31 34 34 38 38 38 Total Technicians 358 418 455 480 484 516 576 642 Increase 60 37 25 4 32 60 66 Attrition (3%) 13 14 14 15 15 17 19 Required Maintenance Technicians 73 51 39 19 47 77 85
Recruitment Sources for Technicians Universidad Tecnológica de Panama (UTP) Maintenance Aviation Technicians 2-Year Program 15-20 graduates per year Copa Airlines Aircraft Maintenance Technician School (ATA) Since 4Q 2014 18 students per class 26 graduates (through July 2017) 53 students enrolled (through July 2017)
Graduation of Group ATA 2 Class of June 2017 Copa Airlines Aircraft Maintenance Technician School (ATA)
Certifications AAC Civil Aviation Authority - Panama OMA (Approved Maintenance Organization) FAA Federal Aviation Administration United States FAR 145 Repair Station UAEAC Civil Aviation Specialized Administrative Unit - Colombia TARE (Foreign Maintenance Repair Station) IOSA IATA Operational Safety Audit
Types of Maintenance at Panama Hangar Heavy Maintenance Heavy Checks Boeing and Embraer. August 2011 CPCP (Corrosion Prevention Control Program) 72 and 96 Months for Embraer. May 2012 PDM s (Post Delivery Modifications). February 2011 Major Alterations (Winglets, In-Flight Entertainment Systems, Iridium, Interiors). February 2011 Weight & Balance. 2011 Aircraft Paint. 2012 Light Maintenance Line Maintenance A-Checks Engine Changes Deferrals Closing Out Of Service Airplanes
C-Check
PDM (Post Delivery Modification)
Quantity of Maintenance Events 2011 2012 2013 2014 2015 2016 2017 2018 PDM s IFE, Seats, Winglets, Iridium PTY SJO SAL 9 8 7 4 9 1 2 7 C-Checks NG & EMB PTY 2 7 11 12 19 17 18 25 SJO SAL 20 24 13 10 19 9 16 7 A-Checks NG A1-A36 / EMB A1-A10 PTY 514 580 690 739 750 719 729 495 PTY, GUA, BOG PTY, BOG PTY
Outsourced Maintenance Overhaul and Repair of: Engines General Electric Auxiliary Power Units (APU) Hamilton Sundstrand (EMB 190) Honeywell (B737 NG) Major Aircraft Maintenance Coopesa Aeroman Components Rockwell Collins (Avionics and IFE) Honeywell (Avionics and Systems) Hamilton Sundstrand Lufthansa Technik Goodrich (Landing Gear) Panasonic (IFE)
Engines Batteries Tires, Wheels and Brakes Ovens and Coffeemakers Emergency Equipment Structures Composite Materials Decals and Stencils Printing Carpet Manufacturing Curtains Manufacturing Seat Covers Dry Cleaning Crew Seats Overhaul Passenger Seats Restoration Sidewall Panels Repairs Oxygen Bottles Refilling Nitrogen Bottles Refilling Oxygen Cylinder Hydrostatic Tests Copa Shops
Sheet Metal Shop Damage Evaluation NDT Inspections Repairs
Engine Shops CFM56-7B, CF34-10E and APU A-Check Scheduled Maintenance QEC Boroscopes Troubleshooting
Wheels Shop Boeing and Embraer Tire replacements Wheel recertification Production 105 tires / week
Wheels & Brakes Overhaul and Repair Boeing and Embraer Production 20 wheel overhauls / week 7 brake overhauls / week
Aircraft Interiors, Appearance and Cleaning Shop Maintain the appearance of the cabin area in the airplanes of the fleet Polishing, cleaning of fuselage and interior of the aircraft Production 9 carpets / week 4 curtains / week 3 crew seat overhauls / week
Sidewall Panel Repairs
Oven and Coffemaker Overhaul and Repairs Boeing and Embraer Production 4 ovens / week 8 coffemakers / week
Decal and Stencil Shop Aircraft Interior and Exterior Decals Stencils for Exterior Painting of Aircraft
Oxygen Cylinder Hydrostatic Tests
Maintenance Dispatch Performance (MDP) Copa Holdings 99.59% 99.63% 99.66% 99.63% 99.60% 99.50% 99.43% 99.25% 2010 2011 2012 2013 2014 2015 2016 2017
Recognized by CFM as the First in IFSD Rate, First Total Romoval Rate, and Second Unplanned Removal Rate in Americas during the last five years
Hangar Expansion Plan
Hangar Expansion Plan
Hangar 2 Ground Breaking Ceremony 20-January-2017
Hangar 2 Ground Breaking Ceremony 20-January-2017
Copa Tech Ops Charity Golf Tournament 7th edition of Charity Golf Tournament in February 2018 Approx. $1.1 M generated Supporting 7 non-profit organizations dedicated to health and children education in distressed areas in Panama
Support to Non-Profit Organizations
Recent Accomplishment Unified our MRO Information Technology replacing the two previous legacy systems with IFS/MXI with the Go- Live date of October 06, 2017 Statred the construction of the Hangar II in June 2017, with plan production the QIV 2018
What s Next? 737 MAX Entry-Into-Service Increase our maintenance capabilites in Panama Hangar II Expand Shops (2019) 737 NG maintenance program optimization and escalation Digitalization of documents and processes Paperless) (2019)
Thank You!